At BarceloPro.com, our main priority is for you feel assured that you are booking the best online price, and enjoy even better services and exclusive benefits.

1. Make your booking at the best online price at BarceloPro.com

2. Imagine that, 24 hours after making your booking, you find the same offer at a better price on another website.

3. Complete the form attached and send it to us. We will process your request and send you a reply within 48 working hours.

View our price matching terms and conditions.

1. You must have a confirmed booking through BarceloPro.com  or through our Call Centre.

2. The rate terms and conditions found must completely match the terms and conditions of the rate booked at BarceloPro.com*:

- same data: hotel, room type, number of guests, stay dates and duration.

- same terms and conditions: currency, sale, payment, amendment/cancellation* terms of the booking, etc.

*In the event that the cancellation and/or the modification policies do not coincide, the most restrictive policy shall prevail.

3. You must send your request within 24 hours of your purchase and at least 24 hours before your arrival at the hotel.

4. The form sent must include a screen shot of the cheaper rate found on another website, with the date and time of said rate included.

5. The customer has a 24-hour time limit for sending the match request.

6. If the cheaper Internet tariff corresponds to a booking of several nights, the guarantee covers the final price of the complete reservation, not the tariffs corresponding to each individual night.

7. The cheaper tariff found shall be net of taxes associated with the city/country in question, or of taxes of other kinds associated with the room tariff.

8. The total difference found on another website must be more than €5. In the event of a price difference of more than 25%, and unless prohibited by law, Barceló Hotel Group reserves the right to modify or cancel this offer and the terms and conditions at any time and at its sole discretion.

9. When a match request is made at the weekend, that is to say, from Friday at 16.00 (GMT+2/+1 according to summer/winter time), the price match may be delayed until Monday (GMT+2/+1 according to summer/winter time).

We firmly stand by our commitment to offer the best online rate guaranteed. Similarly, we communicate this discipline to the establishment by outlining some rules and limitations in order to guarantee the best online rate. In the following cases, the best guaranteed rate will not be applied and therefore the price matching request will not be accepted:

1. Bookings made through a channel that does not belong to BarceloPro.com or any other non-designated channel, with the exception of the Call Centre.

2. Rates available on opaque hotel booking websites. In other words, sites where the hotel brand, complete name, exact location, category or any other specific details are not known until the booking is made.

3. Rates relating to what are known as promotional packages, where these hotel or travel packages may include hotel offers, flights, car hire, food and beverage or other similar packages or services.

4. Rates that are not publicly guaranteed: negotiated rates, group rates, business rates, etc.

5. Bookings made through clubs which sell on a private basis or require registration.

6. Rates which contain errors on their website while checking or making the booking.

7. Rates with prepaid vouchers.

8. Bookings made within 24 hours before arrival at the hotel.

9. Disparities in the rates due to fluctuation, rounding up or differences in currency exchange fees.

10. BarceloPro.com rates that already offer exclusive group benefits (meetings, events, congresses or conferences), whether they are special services or discounts.

11. The guaranteed best online rate does not apply for Hotels in Cuba.