Privacy policy

The controller that processes your data is Barceló Gestión Hotelera, S.L. (hereinafter, “BGH”) with registered office at c/ Josep Rover Motta, 27, Palma de Mallorca, 07006. If you have any queries regarding data protection, please contact the Barceló Group Data Protection Officer by sending an email to dpo@barcelo.com.

BGH hereby informs the Interested Party that their personal data will be processed by BGH for the following purposes:

1. Registration of any company in the travel sector (wholesale or retail travel agency) or any other sector.

Any company in the travel sector (wholesale or retail travel agency) or any other sector (hereinafter and jointly, “the COMPANY”) can request registration in the Barceló network by filling out the form located on this website.

For this purpose, BGH requires personally identifying data to be provided by administrator COMPANY, as representative of the member entity, with a legal capacity to bind the COMPANY.

As a physical administrator of the COMPANY joining Barceló Pro, BGH requests your name, surname, National ID number and contact details (telephone, email and postal address).

As a result of the COMPANY’s registration, BGH will provide credentials so that each entity or person affiliated with Barceló Pro may access their specific area, consult the offers on BGH products and services and carry out those operations they deem appropriate (for example: requesting a hotel booking).

In line with the previous point, the COMPANY, once registration is complete, will receive an email to the email address provided for account verification, in order to guarantee the accuracy of the information provided.

The information data is appropriate and relevant to the registration. Thus, if they are not provided, BGH will not be able to complete request made by the COMPANY.

Legitimation: this processing is necessary in order to perform the contract.

2. Registration of the employee or member of the COMPANY through the communication of their data by the COMPANY.

In the event that the registration of an employee or member of the COMPANY (physical person) is carried out by the COMPANY, the information regarding the employee/member (physical person) will be managed as described in the previous purpose.

The COMPANY must be aware that, by providing the data of the employee or member of their COMPANY, being a physical person, they transfer said data to BGH. As a result, said COMPANY guarantees that it has informed the employee/member of the purposes for which BGH will process their data and that consent has been obtained from the employee or member of the COMPANY for such purposes.

Likewise, the COMPANY guarantees the truthfulness of the personal data concerning the employee or member of the COMPANY.

Legitimation: This processing is used to perform the contract, with regard to registration of the employee or member of the COMPANY, performing the latter based on the consent obtained from the employee or member thereof.

3. Sending information about available products for sale by the COMPANY or the employee or member of the COMPANY.

BGH will send regular informative emails to the email address provided by the COMPANY or the employee or member thereof, in order to keep them informed about the products and services of BGH for their promotion and sale by the COMPANY.

Legitimation: this processing is necessary in order to perform the contract.

4. Joining Barceló Pro Rewards.

BGH, using the data obtained according to the aforementioned processing purposes, shall proceed to formalise the registration of the employee or member of the COMPANY in the Barceló Pro Rewards loyalty programme, in accordance with the general conditions of joining this programme, so that the joining participant can promote the sale of BGH products and services. The registration of the employee or member of the COMPANY in the Barceló Pro Rewards programme will be carried out in accordance with the general terms and conditions of the Barceló Pro programme, given that the employee or member of the COMPANY must be part of both programmes to complete their registration.

The participant can learn more about the data that must be processed in order to be registered in Barceló Pro Rewards at the following link: Link to the Barceló Pro terms and conditions

Legitimation: This processing is used in the execution of the contract with regard to the registration of the employee or member made by the COMPANY and based on the consent obtained by said company for the employee or member thereof.

5. Sending informative newsletters regarding available points, earning points and exchanging them.

Once the COMPANY’s Barceló Pro Rewards membership is finalised, BGH shall periodically send an informative newsletter regarding the available Barceló Pro Rewards points for the member entity or person, along with opportunities for such COMPANY employee or member to earn more points and obtain greater visibility regarding the promotion of Barceló products and services.

Legitimation: This processing is necessary for the performance of the contract relating to the Barceló Pro Rewards programme.

6. For the fulfilment of accounting, legal, tax and administrative obligations.

Legal basis: This data processing is necessary for the execution of the contract.

7. Contact to resolve queries.

BGH will process the data from the COMPANY representative or contact person, or the COMPANY employee or member, in order to manage the response to enquiries received via the contact form. Likewise, BGH may contact said interested parties as necessary regarding their request or for the performance of the contract.

Legal basis: This data processing is necessary for the execution of the contract.

8. Analysing and studying interactions with the website.

BGH may process interested parties’ personal data once they enter their credentials on the website, with the purpose of analysing any interactions, movements, scrolls, visits and product consultations the interested party carries out on the website.

Legal basis: Such processing is required to satisfy the legitimate interests of BGH. Interested parties can object to the processing of their data for such purposes at any time by following the instructions established in section V.

9. Cookies data processing.

Information about the cookies policy can be found at the following link: cookies policy link.

Any personal data that BGH has access to will be processed and stored for the amount of time necessary to carry out the purpose for which they were collected, and throughout the entire duration of the contract between BGH and the COMPANY, or the employee/member thereof, after acceptance of the general terms and conditions of the programme.

Specifically, in the event that the COMPANY or its employees and members thereof do not interact with Barceló Pro Rewards for one year, their profile will become “inactive”, their data will be blocked and the countdown will begin to completely erase the data, in accordance with the following paragraph.

Once the processing purpose has been fulfilled, BGH shall store your personal data, in a duly blocked manner, in order to make them available to any competent Public Administration, Judge, Court, or the Public Prosecutor during the statutory time limit for personal claims that may have arisen from the relationship held with the guest and/or legally established storage periods. Once said time frames have passed, BGH shall proceed with the physical deletion of the data.

BGH may communicate data to:

• Companies owning hotels.

• Competent Public Bodies, Judges and Courts.

• Beside the aforementioned data sharing, BGH works with third parties who provide services and have access to the personal data of the customers, which they process in representation and on behalf of BGH as a result of providing said services. Specifically, BGH hires third parties to supply, for example and not limited to, services in the following sectors: legal advice, multidisciplinary professional services, tech services, IT services. Providers include Salesforce Inc., a company located in the United States that complies with the Privacy Shield.

The Interested Parties may, if they so wish, exercise their right to access, amend and delete their data, request that the handling of their data be limited, oppose it, request the portability of their data, as well as request to not be the object of automated individual decisions, by means of the following:

• By writing to the postal address provided above.

• By emailing your request dpo@barcelo.com.

In both cases, the interested party must attach to their request a copy of their National ID Document, Tax ID number or an official document that identifies them.

Data subjects can withdraw their consent for the data processing carried out on the basis of their consent, by following the steps described in the previous paragraph.

The Interested Party, who, by any means, has become aware of a possible breach or security-related incident which has allowed the non-authorised access, tampering, amendment, or non-authorised deletion of his/her personal data, or the data which is property of a third party, may forward said incident to the following e-mail address: dpo@barcelo.com.

The personal data handled by BGH is the personal data collected using online forms.

If applicable, the COMPANY employee or member’s data may have been communicated by the COMPANY, depending on the case.

The Interested Parties may file a claim with the Agencia Española de Protección de Datos [Spanish Data Protection Agency] regarding any response they have received from BGH in supporting their rights.

In any event, the data subject is hereby informed that any claims relating to the processing of personal data shall be managed and processed by the Data Protection Officer of the Barceló Hotel Group (BGH) S.L., located at c/ Josep Rover Motta, 27, 07006, in Palma de Mallorca, or by sending an email to: dpo@barcelo.com, attaching to this request, in both cases, a copy of their National Identity Document, Tax ID number, or an official document that identifies them.