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Piscine de l'hôtel Barceló Cuernavaca

Occidental Cuernavaca

Texto: 31018 Situé près du magnifique centre historique de Cuernavaca. Parfait pour vos voyages d’affaires. Calle Coronel Ahumanda 203, Colonia Lomas del Mirador | 62500 Cuernavaca, Morelos
+52 777 316 3839 -
Occidental Cuernavaca Texto: 31018 3.5 out of 5 based on 180 ratings. 180 user reviews.
Occidental Cuernavaca reviewed by Tony H on . Hotel ok, restaurant mwha Hotel is good, the rooms are clean and comfortable. The walls are not to thick, so it is not quiet, but it is not that you can understand every word in the other room. The people of the hotel are... Rating: 3
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Occidental Cuernavaca

Calle Coronel Ahumanda 203, Colonia Lomas del Mirador   62500 Cuernavaca, Morelos  


Lieux d’intérêt

100 km Benito Juárez International, Mexico

80 km Distrito Federal (México DF)

40 km Tepoztlan (site archéologique)

35 km Xochicalco (site archéologique)

Premios y Reconocimientos Prix et récompenses

Avis des clients

Vous ne trouverez pas de meilleur expert qu’un voyageur.

Occidental Cuernavaca

3.5/5 Round Indicators
| 184 Commentaires

ÉVALUATION TOTALE

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ÉVALUATION DÉTAILLÉE

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Rapport qualité-prix

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Emplacement

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Qualité de la literie

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Chambres

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Propreté

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Service


ÉVALUATION DES VOYAGEURS

Excellent

26% Complete

48

Très bien

41% Complete

76

Normal

18% Complete

34

Mauvais

8% Complete

16

Très médiocre

5% Complete

11

Filtrer par

Classer par

    Round Indicators
    raul s 02/05/2017 En famille

    “Nice hotel. ”

    This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a little bit hard and there is not that much parking lot but there is a place you can leave your car. This is a hotel I will come back again.

    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
     Dear Mrs. Raúl, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Please rest assured we have taken good note of your remarks, thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager Occidental Cuernavaca

    Round Indicators
    Tony H 11/03/2016 Professionnel

    “Hotel ok, restaurant mwha”

    Hotel is good, the rooms are clean and comfortable. The walls are not to thick, so it is not quiet, but it is not that you can understand every word in the other room. The people of the hotel are friendly. The restaurant is ok, but I don't recommend diner. The breakfast is also ok, but nothing special. Personally if traveling on holidays I would go across the street to sanborns for breakfast or diner. The price/quality is I think better

    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
     Dear Tony H; Thank you for contacting us and sharing your experience in TripAdvisor.. Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We very much appreciate your comments that help us to continue improving our facilities and services. We truly hope to have the opportunity in serving you in the near future to show you our commitment in to service. Warm regards, Marco Guerrero Subdirector Occidental Cuernavaca

    Round Indicators
    jaguares69 Chicago, Illinois. 07/20/2016 En famille

    “Service could have been better.”

    I have to say I was very surprised with my experience at this Barcelo as I have stayed at others and didn't expect it to go this bad. My family and I booked 3 rooms this past weekend as we attended my aunt's 90th birthday party. Which I have to say I had to leave the party to go and get everyone checked in. When my family arrived to check in they were told that they only had one reservation and no other rooms were available. In order to get checked in they would have to pay the nightly rate of $2000+ pesos. Before I arrived I tried calling to see if we could take care of this problem without me going in but it was unsuccessful. Once I arrived I brought in my copy of the room I paid for and they found rooms for us. We were all separated. One of the rooms didn't have towels, good thing we brought our own. In my room I had to share a King size bed with my mother as they didn't have any other rooms available. Our room had empty boxes of pills in the bathroom and it looked like someone had already stayed there. Since it was so late at night and we just wanted to get some rest we just took the room. I never expected to have this type of service, I was very disappointed. I was told to avoid this next time that I should book directly with the hotel. I do have to mention that I always use Hotels.com to book rooms and never had a problem. I have used them for years now and even used it in Cancun at the Barcelo TuCancun and used my free night without a problem.

    Juan C, Subdirector de Occidental Cuernavaca, a répondu à cet avis
     Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´t happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost importance to us being of our guests. We invite you to return to this your hotel so you can see for yourself that your comments have been taken into account to improve the quality of the hotel. Best regards.

    Round Indicators
    Chris B 03/18/2016 En couple

    “Lively Oasis in an Ugly Town”

    Stayed 2 nights at Barcelo and were very pleased. The hotel is clean, modern, and sleek, a welcome contrast to an otherwise disappointing city. We had heavy bags so at checkin were assigned a basement-like room looking out on an alley of parked cars and a busy taco stand. We immediately set that straight, asking for a better room on an upper floor--heavy luggage and all. The desk happily reassigned room 909 (I think) facing the pool courtyard. Lovely, large room. Great shower. The restaurant will supply hielo for drinks. One helpful note about shower/tub drains in Mexico. When there's not a rubber drain cover, use a wet hand towel to block odor. A little odor is normal even the finest hotels, the Barcelo is minor in comparison. Be careful walking at night (or day for that matter). Not because of crime but because Cuernavaca streets are horrible for pedestrians. Really poor, inconsistent, uneven sidewalks that suddenly end leaving you standing in traffic. Almost every street is packed with too many transit busses rushing too fast, belching out exhaust. And lighting is dim to nonexistent. Take cabs or stay in the hotel at night. It's a shame. I think Cuernavaca was once a lovely place. Now it's a dingy, dirty, dump.

    Juan C, Subdirector de Occidental Cuernavaca, a répondu à cet avis
     Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´tt happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost importance to us being of our guests. We regret that your stay was not pleasant, measures were taken for noise to give you our guests a relaxing experience. We invite you to return to this your hotel so you can see for yourself that your comments have been taken into account to improve the quality of the hotel.” Best regards

    Round Indicators
    Rafael_Baur Zurich, Suisse. 12/20/2015 Voyage solo

    “Good place for a short stay”

    Spent only one night at Barcelo Cuernavaca. I think there where only few guests, so it was very quite (stayed in room 909). Big room, good ac, big bathroom and a nice balcony. Close to the center and other places of interest. Taxis waiting in front of the hotel tend to charge a lot compared to the ones you can get on the street.

    Juan C, Subdirector de Occidental Cuernavaca, a répondu à cet avis
     Dear guest, a cordial greeting.Thank you for choosing the Barcelo Cuernavaca Hotel and sharing their experience with other guests. Your comments motivate us to do better in the future, be taken into account comments regarding taxis is of utmost importance to us. It will be an honor to welcome you again for you to see and check the improvements we have in the hotel. Best regard

    ÉVALUATION

    Round Indicators

    • février 5 2017
    • En famille

    raul s

    “Nice hotel. ”


    This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a little bit hard and there is not that much parking lot but there is a place you can leave your car. This is a hotel I will come back again.


    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
    Dear Mrs. Raúl, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Please rest assured we have taken good note of your remarks, thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager Occidental Cuernavaca

    ÉVALUATION

    Round Indicators

    • novembre 3 2016
    • Professionnel

    Tony H

    “Hotel ok, restaurant mwha”


    Hotel is good, the rooms are clean and comfortable. The walls are not to thick, so it is not quiet, but it is not that you can understand every word in the other room. The people of the hotel are friendly. The restaurant is ok, but I don't recommend diner. The breakfast is also ok, but nothing special. Personally if traveling on holidays I would go across the street to sanborns for breakfast or diner. The price/quality is I think better


    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
    Dear Tony H; Thank you for contacting us and sharing your experience in TripAdvisor.. Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We very much appreciate your comments that help us to continue improving our facilities and services. We truly hope to have the opportunity in serving you in the near future to show you our commitment in to service. Warm regards, Marco Guerrero Subdirector Occidental Cuernavaca

    ÉVALUATION

    Round Indicators

    • juillet 20 2016
    • Chicago, Illinois
    • En famille

    jaguares69

    “Service could have been better.”


    I have to say I was very surprised with my experience at this Barcelo as I have stayed at others and didn't expect it to go this bad. My family and I booked 3 rooms this past weekend as we attended my aunt's 90th birthday party. Which I have to say I had to leave the party to go and get everyone checked in. When my family arrived to check in they were told that they only had one reservation and no other rooms were available. In order to get checked in they would have to pay the nightly rate of $2000+ pesos. Before I arrived I tried calling to see if we could take care of this problem without me going in but it was unsuccessful. Once I arrived I brought in my copy of the room I paid for and they found rooms for us. We were all separated. One of the rooms didn't have towels, good thing we brought our own. In my room I had to share a King size bed with my mother as they didn't have any other rooms available. Our room had empty boxes of pills in the bathroom and it looked like someone had already stayed there. Since it was so late at night and we just wanted to get some rest we just took the room. I never expected to have this type of service, I was very disappointed. I was told to avoid this next time that I should book directly with the hotel. I do have to mention that I always use Hotels.com to book rooms and never had a problem. I have used them for years now and even used it in Cancun at the Barcelo TuCancun and used my free night without a problem.


    Juan C, Subdirector de Occidental Cuernavaca, a répondu à cet avis
    Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´t happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost importance to us being of our guests. We invite you to return to this your hotel so you can see for yourself that your comments have been taken into account to improve the quality of the hotel. Best regards.

    ÉVALUATION

    Round Indicators

    • mars 18 2016
    • En couple

    Chris B

    “Lively Oasis in an Ugly Town”


    Stayed 2 nights at Barcelo and were very pleased. The hotel is clean, modern, and sleek, a welcome contrast to an otherwise disappointing city. We had heavy bags so at checkin were assigned a basement-like room looking out on an alley of parked cars and a busy taco stand. We immediately set that straight, asking for a better room on an upper floor--heavy luggage and all. The desk happily reassigned room 909 (I think) facing the pool courtyard. Lovely, large room. Great shower. The restaurant will supply hielo for drinks. One helpful note about shower/tub drains in Mexico. When there's not a rubber drain cover, use a wet hand towel to block odor. A little odor is normal even the finest hotels, the Barcelo is minor in comparison. Be careful walking at night (or day for that matter). Not because of crime but because Cuernavaca streets are horrible for pedestrians. Really poor, inconsistent, uneven sidewalks that suddenly end leaving you standing in traffic. Almost every street is packed with too many transit busses rushing too fast, belching out exhaust. And lighting is dim to nonexistent. Take cabs or stay in the hotel at night. It's a shame. I think Cuernavaca was once a lovely place. Now it's a dingy, dirty, dump.


    Juan C, Subdirector de Occidental Cuernavaca, a répondu à cet avis
    Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´tt happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost importance to us being of our guests. We regret that your stay was not pleasant, measures were taken for noise to give you our guests a relaxing experience. We invite you to return to this your hotel so you can see for yourself that your comments have been taken into account to improve the quality of the hotel.” Best regards

    ÉVALUATION

    Round Indicators

    • décembre 20 2015
    • Zurich, Suisse
    • Voyage solo

    Rafael_Baur

    “Good place for a short stay”


    Spent only one night at Barcelo Cuernavaca. I think there where only few guests, so it was very quite (stayed in room 909). Big room, good ac, big bathroom and a nice balcony. Close to the center and other places of interest. Taxis waiting in front of the hotel tend to charge a lot compared to the ones you can get on the street.


    Juan C, Subdirector de Occidental Cuernavaca, a répondu à cet avis
    Dear guest, a cordial greeting.Thank you for choosing the Barcelo Cuernavaca Hotel and sharing their experience with other guests. Your comments motivate us to do better in the future, be taken into account comments regarding taxis is of utmost importance to us. It will be an honor to welcome you again for you to see and check the improvements we have in the hotel. Best regard

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