Piscine de l'hôtel Barceló Cuernavaca

Occidental Cuernavaca

Texto: 31018 Situé près du magnifique centre historique de Cuernavaca. Parfait pour vos voyages d’affaires. Calle Coronel Ahumanda 203, Colonia Lomas del Mirador | 62500 Cuernavaca, Morelos
+52 777 316 3839 -
Occidental Cuernavaca Texto: 31018 4 out of 5 based on 274 ratings. 274 user reviews.
Occidental Cuernavaca reviewed by GarraVerdu on . Not a 4 stars We decided to stay for the weekend on a last minute trip to Cuernavaca. The hotel has potential, the grounds are nice and has two pools but the devil is in the details. The bathrooms are noisy, blow... Rating: 3
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Occidental Cuernavaca

Calle Coronel Ahumanda 203, Colonia Lomas del Mirador   62500 Cuernavaca, Morelos  


Lieux d’intérêt

100 km Benito Juárez International, Mexico

80 km Distrito Federal (México DF)

40 km Tepoztlan (site archéologique)

35 km Xochicalco (site archéologique)

Premios y Reconocimientos Prix et récompenses

Avis des clients

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Occidental Cuernavaca

4.0/5 Round Indicators
| 275 Commentaires

ÉVALUATION TOTALE

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ÉVALUATION DÉTAILLÉE

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Rapport qualité-prix

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Emplacement

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Qualité de la literie

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Chambres

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Propreté

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Service


ÉVALUATION DES VOYAGEURS

Excellent

33% Complete

93

Très bien

38% Complete

106

Normal

16% Complete

44

Mauvais

6% Complete

19

Très médiocre

4% Complete

13

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    Round Indicators
    GarraVerdu Miami, Floride. 09/17/2017

    “Not a 4 stars”

    We decided to stay for the weekend on a last minute trip to Cuernavaca. The hotel has potential, the grounds are nice and has two pools but the devil is in the details. The bathrooms are noisy, blow dryers are old and don't work, they don't even have conditioner on their toiletries. The worse for us was the food, its just subpart. We did find some positives, It's close to the center, although not so close to walk, and the bell boys and concierges were really attentive. We just expected more from a 4 starts Barcelo hotel.

    Gerardo C, Director General de Occidental Cuernavaca, a répondu à cet avis
     Dear guest. Although we sincerely regret reading that your stay at our Occidental Cuernavaca fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regard, Gerardo Caligari, General Manager.

    Round Indicators
    Adela G 08/01/2017 En famille

    “Terrible experience”

    We reserved 2 rooms one I for a handicap person. I called the hotel ahead of time to make sure we got the room that we requested since they only have one! They assured me there was no problem. When we arrived they have given the room. I asked to be provided with something so my mom which is a person with disabilities and a wheel chair could take a shower, they sent me a bucket which they use to mop the floors with... Of course I couldn't use it. The beds are full size not Queen size so to accommodate 2 people is pretty uncomfortable unless you like to be super close to the other person which I don't. The bathroom had a little bit of mold in the ceiling. The hotel is old and in need of repairs. At least the part of the hotel we stayed at, it seems there is a newer part. The breakfast was buffet and was OK. On a Sunday was packed since the "restaurant" area is very small and don't have enough places for the people are the hotel. It was a nightmare. I won't be going back there.

    Gerardo C, Director General de Occidental Cuernavaca, a répondu à cet avis
     Dear guest. Although we sincerely regret reading that your stay at our Occidental Cuernavaca fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We apologize for not allocating the room you required due to the high occupancy during your stay. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Gerardo Caligari, General Manager.

    Round Indicators
    evagromm710 West Sacramento, Californie. 05/08/2017 Voyage solo

    “Great place”

    Really great place, clean, great food, excellent bed comforter,sheets, lots of pillows.. Some trouble with air, but I never asked for help with it. All the staff where very nice and helpful. If you plan on sleeping before 10 pm don't get a room by the pool. I will stay here again in my next visit.

    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
     Dear Guest, Thank you for reviewing your recent stay in our Occidental Cuernavaca Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Gerardo Caligari Director General Occidental Cuernavaca

    Round Indicators
    moytriana Mexico, Mexique. 03/28/2017 Professionnel

    “OVERBOOKED NIGHTMARE”

    We arrived at the hotel late at night just to find out that our reservation was gone. The person at the desk who didn't knew how to handle the situation at all , apologized for the inconvinience and told us to leave. At the moment another client was there arguing he was assigned a room that was already occupied. This was a bummer since we had to look up for another hotel near the area for the night without any reservation My impressions after this is that a big name like barcelo should look up after this kind of operational mistakes, it is completley unacceptable to deal with this kind of situations .

    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
     Dear Moytriana, Thank you for the time you took out of your day to share your comments regarding your recent visit to our Resort. Overbooking is a highly exceptional situation for Barceló that is prevented by proceeding with a sales stop on all sales channels whenever we reach a certain amount of bookings for a same period, unfortunately it may happen that a booking is made simultanesly and passes through. In these cases, we immediately inform the collaborating travel agents so as to offer an alternative accommodation in the same area and with similar characteristics to ensure our guests can enjoy the holiday they have been looking forward to, striving to minimize the impact on their overall holiday expérience, please accept our sincerest apologies for any inconvenience occured. Once again we thank you for sharing this valuable feedback with us. Best Regards, Gerardo Caligari, General Manager.

    Round Indicators
    vandormoni Dublin, Irlande. 03/15/2017 En famille

    “Couple and 2.5year old ”

    Such a lovely place! We have spent 2 nights here with my hubby and my 2.5 year old daughter and we absolutely loved it! Staff is very helpful Pools are warm and clean, breakfast was nice with ots of choices Location is okay, we didn't really leave the hotel Had dinner in the hotel once, nothing special.

    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members. We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager

    ÉVALUATION

    Round Indicators

    • septembre 17 2017
    • Miami, Floride

    GarraVerdu

    “Not a 4 stars”


    We decided to stay for the weekend on a last minute trip to Cuernavaca. The hotel has potential, the grounds are nice and has two pools but the devil is in the details. The bathrooms are noisy, blow dryers are old and don't work, they don't even have conditioner on their toiletries. The worse for us was the food, its just subpart. We did find some positives, It's close to the center, although not so close to walk, and the bell boys and concierges were really attentive. We just expected more from a 4 starts Barcelo hotel.


    Gerardo C, Director General de Occidental Cuernavaca, a répondu à cet avis
    Dear guest. Although we sincerely regret reading that your stay at our Occidental Cuernavaca fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regard, Gerardo Caligari, General Manager.

    ÉVALUATION

    Round Indicators

    • août 1 2017
    • En famille

    Adela G

    “Terrible experience”


    We reserved 2 rooms one I for a handicap person. I called the hotel ahead of time to make sure we got the room that we requested since they only have one! They assured me there was no problem. When we arrived they have given the room. I asked to be provided with something so my mom which is a person with disabilities and a wheel chair could take a shower, they sent me a bucket which they use to mop the floors with... Of course I couldn't use it. The beds are full size not Queen size so to accommodate 2 people is pretty uncomfortable unless you like to be super close to the other person which I don't. The bathroom had a little bit of mold in the ceiling. The hotel is old and in need of repairs. At least the part of the hotel we stayed at, it seems there is a newer part. The breakfast was buffet and was OK. On a Sunday was packed since the "restaurant" area is very small and don't have enough places for the people are the hotel. It was a nightmare. I won't be going back there.


    Gerardo C, Director General de Occidental Cuernavaca, a répondu à cet avis
    Dear guest. Although we sincerely regret reading that your stay at our Occidental Cuernavaca fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We apologize for not allocating the room you required due to the high occupancy during your stay. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Gerardo Caligari, General Manager.

    ÉVALUATION

    Round Indicators

    • mai 8 2017
    • West Sacramento, Californie
    • Voyage solo

    evagromm710

    “Great place”


    Really great place, clean, great food, excellent bed comforter,sheets, lots of pillows.. Some trouble with air, but I never asked for help with it. All the staff where very nice and helpful. If you plan on sleeping before 10 pm don't get a room by the pool. I will stay here again in my next visit.


    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
    Dear Guest, Thank you for reviewing your recent stay in our Occidental Cuernavaca Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Gerardo Caligari Director General Occidental Cuernavaca

    ÉVALUATION

    Round Indicators

    • mars 28 2017
    • Mexico, Mexique
    • Professionnel

    moytriana

    “OVERBOOKED NIGHTMARE”


    We arrived at the hotel late at night just to find out that our reservation was gone. The person at the desk who didn't knew how to handle the situation at all , apologized for the inconvinience and told us to leave. At the moment another client was there arguing he was assigned a room that was already occupied. This was a bummer since we had to look up for another hotel near the area for the night without any reservation My impressions after this is that a big name like barcelo should look up after this kind of operational mistakes, it is completley unacceptable to deal with this kind of situations .


    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
    Dear Moytriana, Thank you for the time you took out of your day to share your comments regarding your recent visit to our Resort. Overbooking is a highly exceptional situation for Barceló that is prevented by proceeding with a sales stop on all sales channels whenever we reach a certain amount of bookings for a same period, unfortunately it may happen that a booking is made simultanesly and passes through. In these cases, we immediately inform the collaborating travel agents so as to offer an alternative accommodation in the same area and with similar characteristics to ensure our guests can enjoy the holiday they have been looking forward to, striving to minimize the impact on their overall holiday expérience, please accept our sincerest apologies for any inconvenience occured. Once again we thank you for sharing this valuable feedback with us. Best Regards, Gerardo Caligari, General Manager.

    ÉVALUATION

    Round Indicators

    • mars 15 2017
    • Dublin, Irlande
    • En famille

    vandormoni

    “Couple and 2.5year old ”


    Such a lovely place! We have spent 2 nights here with my hubby and my 2.5 year old daughter and we absolutely loved it! Staff is very helpful Pools are warm and clean, breakfast was nice with ots of choices Location is okay, we didn't really leave the hotel Had dinner in the hotel once, nothing special.


    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members. We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager

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