Piscine de l'hôtel Barceló Cuernavaca

Occidental Cuernavaca

Texto: 31018 Situé près du magnifique centre historique de Cuernavaca. Parfait pour vos voyages d’affaires. Calle Coronel Ahumanda 203, Colonia Lomas del Mirador | 62500 Cuernavaca, Morelos
+52 777 316 3839 -
Occidental Cuernavaca Texto: 31018 4 out of 5 based on 231 ratings. 231 user reviews.
Occidental Cuernavaca reviewed by evagromm710 on . Great place Really great place, clean, great food, excellent bed comforter,sheets, lots of pillows.. Some trouble with air, but I never asked for help with it. All the staff where very nice and helpful. If you... Rating: 5
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Occidental Cuernavaca

Calle Coronel Ahumanda 203, Colonia Lomas del Mirador   62500 Cuernavaca, Morelos  


Lieux d’intérêt

100 km Benito Juárez International, Mexico

80 km Distrito Federal (México DF)

40 km Tepoztlan (site archéologique)

35 km Xochicalco (site archéologique)

Premios y Reconocimientos Prix et récompenses

Avis des clients

Vous ne trouverez pas de meilleur expert qu’un voyageur.

Occidental Cuernavaca

4.0/5 Round Indicators
| 243 Commentaires

ÉVALUATION TOTALE

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ÉVALUATION DÉTAILLÉE

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Rapport qualité-prix

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Emplacement

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Qualité de la literie

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Chambres

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Propreté

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Service


ÉVALUATION DES VOYAGEURS

Excellent

31% Complete

76

Très bien

40% Complete

98

Normal

16% Complete

39

Mauvais

7% Complete

18

Très médiocre

4% Complete

12

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    Round Indicators
    evagromm710 West Sacramento, Californie. 05/08/2017 Voyage solo

    “Great place”

    Really great place, clean, great food, excellent bed comforter,sheets, lots of pillows.. Some trouble with air, but I never asked for help with it. All the staff where very nice and helpful. If you plan on sleeping before 10 pm don't get a room by the pool. I will stay here again in my next visit.

    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
     Dear Guest, Thank you for reviewing your recent stay in our Occidental Cuernavaca Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Gerardo Caligari Director General Occidental Cuernavaca

    Round Indicators
    moytriana Mexico, Mexique. 03/28/2017 Professionnel

    “OVERBOOKED NIGHTMARE”

    We arrived at the hotel late at night just to find out that our reservation was gone. The person at the desk who didn't knew how to handle the situation at all , apologized for the inconvinience and told us to leave. At the moment another client was there arguing he was assigned a room that was already occupied. This was a bummer since we had to look up for another hotel near the area for the night without any reservation My impressions after this is that a big name like barcelo should look up after this kind of operational mistakes, it is completley unacceptable to deal with this kind of situations .

    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
     Dear Moytriana, Thank you for the time you took out of your day to share your comments regarding your recent visit to our Resort. Overbooking is a highly exceptional situation for Barceló that is prevented by proceeding with a sales stop on all sales channels whenever we reach a certain amount of bookings for a same period, unfortunately it may happen that a booking is made simultanesly and passes through. In these cases, we immediately inform the collaborating travel agents so as to offer an alternative accommodation in the same area and with similar characteristics to ensure our guests can enjoy the holiday they have been looking forward to, striving to minimize the impact on their overall holiday expérience, please accept our sincerest apologies for any inconvenience occured. Once again we thank you for sharing this valuable feedback with us. Best Regards, Gerardo Caligari, General Manager.

    Round Indicators
    vandormoni Dublin, Irlande. 03/15/2017 En famille

    “Couple and 2.5year old ”

    Such a lovely place! We have spent 2 nights here with my hubby and my 2.5 year old daughter and we absolutely loved it! Staff is very helpful Pools are warm and clean, breakfast was nice with ots of choices Location is okay, we didn't really leave the hotel Had dinner in the hotel once, nothing special.

    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members. We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager

    Round Indicators
    raul s 02/05/2017 En famille

    “Nice hotel. ”

    This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a little bit hard and there is not that much parking lot but there is a place you can leave your car. This is a hotel I will come back again.

    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
     Dear Mrs. Raúl, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Please rest assured we have taken good note of your remarks, thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager Occidental Cuernavaca

    Round Indicators
    Tony H 11/03/2016 Professionnel

    “Hotel ok, restaurant mwha”

    Hotel is good, the rooms are clean and comfortable. The walls are not to thick, so it is not quiet, but it is not that you can understand every word in the other room. The people of the hotel are friendly. The restaurant is ok, but I don't recommend diner. The breakfast is also ok, but nothing special. Personally if traveling on holidays I would go across the street to sanborns for breakfast or diner. The price/quality is I think better

    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
     Dear Tony H; Thank you for contacting us and sharing your experience in TripAdvisor.. Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We very much appreciate your comments that help us to continue improving our facilities and services. We truly hope to have the opportunity in serving you in the near future to show you our commitment in to service. Warm regards, Marco Guerrero Subdirector Occidental Cuernavaca

    ÉVALUATION

    Round Indicators

    • mai 8 2017
    • West Sacramento, Californie
    • Voyage solo

    evagromm710

    “Great place”


    Really great place, clean, great food, excellent bed comforter,sheets, lots of pillows.. Some trouble with air, but I never asked for help with it. All the staff where very nice and helpful. If you plan on sleeping before 10 pm don't get a room by the pool. I will stay here again in my next visit.


    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
    Dear Guest, Thank you for reviewing your recent stay in our Occidental Cuernavaca Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Gerardo Caligari Director General Occidental Cuernavaca

    ÉVALUATION

    Round Indicators

    • mars 28 2017
    • Mexico, Mexique
    • Professionnel

    moytriana

    “OVERBOOKED NIGHTMARE”


    We arrived at the hotel late at night just to find out that our reservation was gone. The person at the desk who didn't knew how to handle the situation at all , apologized for the inconvinience and told us to leave. At the moment another client was there arguing he was assigned a room that was already occupied. This was a bummer since we had to look up for another hotel near the area for the night without any reservation My impressions after this is that a big name like barcelo should look up after this kind of operational mistakes, it is completley unacceptable to deal with this kind of situations .


    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
    Dear Moytriana, Thank you for the time you took out of your day to share your comments regarding your recent visit to our Resort. Overbooking is a highly exceptional situation for Barceló that is prevented by proceeding with a sales stop on all sales channels whenever we reach a certain amount of bookings for a same period, unfortunately it may happen that a booking is made simultanesly and passes through. In these cases, we immediately inform the collaborating travel agents so as to offer an alternative accommodation in the same area and with similar characteristics to ensure our guests can enjoy the holiday they have been looking forward to, striving to minimize the impact on their overall holiday expérience, please accept our sincerest apologies for any inconvenience occured. Once again we thank you for sharing this valuable feedback with us. Best Regards, Gerardo Caligari, General Manager.

    ÉVALUATION

    Round Indicators

    • mars 15 2017
    • Dublin, Irlande
    • En famille

    vandormoni

    “Couple and 2.5year old ”


    Such a lovely place! We have spent 2 nights here with my hubby and my 2.5 year old daughter and we absolutely loved it! Staff is very helpful Pools are warm and clean, breakfast was nice with ots of choices Location is okay, we didn't really leave the hotel Had dinner in the hotel once, nothing special.


    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members. We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager

    ÉVALUATION

    Round Indicators

    • février 5 2017
    • En famille

    raul s

    “Nice hotel. ”


    This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a little bit hard and there is not that much parking lot but there is a place you can leave your car. This is a hotel I will come back again.


    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
    Dear Mrs. Raúl, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Please rest assured we have taken good note of your remarks, thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager Occidental Cuernavaca

    ÉVALUATION

    Round Indicators

    • novembre 3 2016
    • Professionnel

    Tony H

    “Hotel ok, restaurant mwha”


    Hotel is good, the rooms are clean and comfortable. The walls are not to thick, so it is not quiet, but it is not that you can understand every word in the other room. The people of the hotel are friendly. The restaurant is ok, but I don't recommend diner. The breakfast is also ok, but nothing special. Personally if traveling on holidays I would go across the street to sanborns for breakfast or diner. The price/quality is I think better


    Marco G, Subdirector de Occidental Cuernavaca, a répondu à cet avis
    Dear Tony H; Thank you for contacting us and sharing your experience in TripAdvisor.. Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We very much appreciate your comments that help us to continue improving our facilities and services. We truly hope to have the opportunity in serving you in the near future to show you our commitment in to service. Warm regards, Marco Guerrero Subdirector Occidental Cuernavaca

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