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Barceló Isla Canela Hotel Beach
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Harita ve konum

Paseo de los Gavilanes, s/n   21409 Ayamonte, Huelva , Andalucía   España  


Places of Interest

74 km Faro Uluslararası Havalimanı

4 km Isla Canela Golf Sahası

96 km Doñana Milli Parkı

100 m Isla Canela Plajı

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Isla Canela

4.5/5 Round Indicators
| 2130 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

56% Complete

1211

Çok iyi

31% Complete

672

Normal

7% Complete

169

Kötü

2% Complete

51

Çok kötü

1% Complete

27

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    MrsThomson73 09/14/2019 Aile

    “Great place to stay”

    Stayed here for 7 nights all inclusive had 2 rooms for a family of 5. Beds were The comfiest I have ever slept in, pool opens at 10am NO SUNBED RUSH!! fabulous! Food was fresh and gorgeous- staff were brilliant! Watch out for the gin measures- I had 3 and was in bed by 9pm 🙈🙈 only downside for the kids was no inflatables allowed but otherwise faultless
    Round Indicators
    sage440215 Lancaster, İngiltere. 09/13/2019 Çift

    “Barcelo Isla canela”

    An excellent hotel in the SW of Spain a true hidden gem, the hotel is mainly used by Spanish holiday makers and you can trust their judgement ! A huge comfy bed was the star of the room and we had the best nights sleep ever ! The food is buffet style and was fresh tasty and with a huge selection there was something for everyone we loved our stay and cannot wait to return.

    Guest Relations Manager Barcelo_Isla_Canela - Barcelo Isla Canela, bu yorumu yanıtladı
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We hope to welcome you back to our hotel in the near future for yet another great stay. Best Regards,

    Round Indicators
    sisterbecky13 Cardiff, İngiltere. 09/13/2019

    “Disappointing customer service”

    This was my fifth stay in this hotel, but sadly my last. The hotel is well situated close to a fabulous beach. The rooms are very comfortable and kept spotless by the maids. The dining experience was sadly disappointing. The restaurant has the feel of a canteen and it is often difficult to get to the food counters at the buffet because of queues and guests pushing and shoving. On one occasion I left without eating my meal, because of the stressful experience involved in actually getting any food and then a party came in that were drunk and rowdy. The staff seem overworked and at no point did anyone ask the rowdy people to be a little quieter. I left the dining room and went for a meal in a local restaurant. The experience was not what I expected in a platinum hotel. I made sure a written account of my experience that day was given to the customer service manager. I received no response or acknowledgement. That left me feeling that I wasn’t valued as a guest and for that reason I will not return.
    Round Indicators
    liz g newport gwent uk. 09/12/2019 Çift

    “Quiet week away”

    Hotel was very clean throughout. Restaurant served lunch and dinner all meals were excellent. Fresh cooking of meat and fish every day although sometimes dishes were cold. All inclusive was good with branded spirits and decent red wine. Rooms were comfortable and cleaned daily. Hire charges apply for kettles, pool towels and safe although these were refunded on return. On the second day we were both badly bitten by mosquitos and had to move rooms. Lesley the tui rep and hotel staff managed this without any difficulty. Mosquitoes are definitely a problem here but a plug in is available from reception.

    Guest Relations Manager Barcelo_Isla_Canela - Barcelo Isla Canela, bu yorumu yanıtladı
     Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Barceló Isla Canela

    Round Indicators
    Vanessa G 09/11/2019

    “Exceeded all expectations”

    Just returned from Barcelo Isla Canela and must say that I have rarely stayed in such a beautifully maintained hotel complex. The staff were extremely friendly and all spoke several languages. The activities offered by the hotel was good fun although I must congratulate the Fram team (Marion, Victoria, Benjamin, Lucas, Maxime and Antoine) who went above and beyond to make sure that we had a good time. Their evening shows were very entertaining (which is very rare). Also, the restaurant was fresh as the fish, pasta and meat were cooked in front of you. Really excellent food and choice. Also appreciated that all the cocktails, spirits, mineral water and wine were included in our package deal which is not always the case. Exceeded all expectations

    Guest Relations Manager Barcelo_Isla_Canela - Barcelo Isla Canela, bu yorumu yanıtladı
     Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Isla Canela. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We hope to welcome you back to our hotel in the near future for yet another great stay. Best Regards, Barceló Isla Canela

    DEĞERLENDIRME

    Round Indicators

    • eylül 14 2019
    • Aile

    MrsThomson73

    “Great place to stay”


    Stayed here for 7 nights all inclusive had 2 rooms for a family of 5. Beds were The comfiest I have ever slept in, pool opens at 10am NO SUNBED RUSH!! fabulous! Food was fresh and gorgeous- staff were brilliant! Watch out for the gin measures- I had 3 and was in bed by 9pm 🙈🙈 only downside for the kids was no inflatables allowed but otherwise faultless


    DEĞERLENDIRME

    Round Indicators

    • eylül 13 2019
    • Lancaster, İngiltere
    • Çift

    sage440215

    “Barcelo Isla canela”


    An excellent hotel in the SW of Spain a true hidden gem, the hotel is mainly used by Spanish holiday makers and you can trust their judgement ! A huge comfy bed was the star of the room and we had the best nights sleep ever ! The food is buffet style and was fresh tasty and with a huge selection there was something for everyone we loved our stay and cannot wait to return.


    Guest Relations Manager Barcelo_Isla_Canela - Barcelo Isla Canela, bu yorumu yanıtladı
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We hope to welcome you back to our hotel in the near future for yet another great stay. Best Regards,

    DEĞERLENDIRME

    Round Indicators

    • eylül 13 2019
    • Cardiff, İngiltere

    sisterbecky13

    “Disappointing customer service”


    This was my fifth stay in this hotel, but sadly my last. The hotel is well situated close to a fabulous beach. The rooms are very comfortable and kept spotless by the maids. The dining experience was sadly disappointing. The restaurant has the feel of a canteen and it is often difficult to get to the food counters at the buffet because of queues and guests pushing and shoving. On one occasion I left without eating my meal, because of the stressful experience involved in actually getting any food and then a party came in that were drunk and rowdy. The staff seem overworked and at no point did anyone ask the rowdy people to be a little quieter. I left the dining room and went for a meal in a local restaurant. The experience was not what I expected in a platinum hotel. I made sure a written account of my experience that day was given to the customer service manager. I received no response or acknowledgement. That left me feeling that I wasn’t valued as a guest and for that reason I will not return.


    DEĞERLENDIRME

    Round Indicators

    • eylül 12 2019
    • newport gwent uk
    • Çift

    liz g

    “Quiet week away”


    Hotel was very clean throughout. Restaurant served lunch and dinner all meals were excellent. Fresh cooking of meat and fish every day although sometimes dishes were cold. All inclusive was good with branded spirits and decent red wine. Rooms were comfortable and cleaned daily. Hire charges apply for kettles, pool towels and safe although these were refunded on return. On the second day we were both badly bitten by mosquitos and had to move rooms. Lesley the tui rep and hotel staff managed this without any difficulty. Mosquitoes are definitely a problem here but a plug in is available from reception.


    Guest Relations Manager Barcelo_Isla_Canela - Barcelo Isla Canela, bu yorumu yanıtladı
    Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Barceló Isla Canela

    DEĞERLENDIRME

    Round Indicators

    • eylül 11 2019

    Vanessa G

    “Exceeded all expectations”


    Just returned from Barcelo Isla Canela and must say that I have rarely stayed in such a beautifully maintained hotel complex. The staff were extremely friendly and all spoke several languages. The activities offered by the hotel was good fun although I must congratulate the Fram team (Marion, Victoria, Benjamin, Lucas, Maxime and Antoine) who went above and beyond to make sure that we had a good time. Their evening shows were very entertaining (which is very rare). Also, the restaurant was fresh as the fish, pasta and meat were cooked in front of you. Really excellent food and choice. Also appreciated that all the cocktails, spirits, mineral water and wine were included in our package deal which is not always the case. Exceeded all expectations


    Guest Relations Manager Barcelo_Isla_Canela - Barcelo Isla Canela, bu yorumu yanıtladı
    Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Isla Canela. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We hope to welcome you back to our hotel in the near future for yet another great stay. Best Regards, Barceló Isla Canela

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