Barceló Hotel Surroundings  Castillo Club Premium
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Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura) , Islas Canarias   España  


Places of Interest

7 km Fuerteventura

El Castillo Plajı

Buenaventura Kalesi

3 km Salinas de Antigua Golf Sahası

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

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Barceló Castillo Royal Level

4.5/5 Round Indicators
| 1020 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

66% Complete

674

Çok iyi

23% Complete

239

Normal

7% Complete

74

Kötü

2% Complete

21

Çok kötü

1% Complete

12

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Nastasia D 10/15/2018 Aile

    “Brilliant Holiday for the hard to please ”

    We had a lovely time at this hotel! Everything was on point! We started our holiday with a lovely welcome from Laura (who we could whatsapp anytime- nice touch; she responded pretty quickly to our requests). The location of our room was just perfect! I recommend 4000A. It had a Jacuzzi and a fabulous view of the sea. Also, it was literally a 30 second walk to the bar! Juanfra was our bar tender and the kids adored him! He knew all the childrens names and he really did make their stay special. The rest of the resort was very scenic and there were ample places to dine. The staff were very friendly and the food was good. There are lots of different activities that were available on the resort also. I definitely recommend the party boat excursion. Further down the promenade we booked a dune buggy excursion which was brilliant! Our kids loved it! The a la cart restaurant was our favourite but El Ancla had a range of delicious food available (Only for Royal Level Customers). The Thalasso spa on the resort is beautiful and clean! A tad far from our side of the hotel but it is well worth a visit. Overall a fantastic holiday! We would highly recommend it!
    Round Indicators
    julieward03 Bradford, İngiltere. 10/11/2018 Çift

    “We have just returned after a fantastic week”

    We stayed in a beach front property we had a beautiful suite and fantastic room. The staff were exceptional this was our 4th visit to the hotel and cannot wait to return next year. I just wanted to say a couple of extra special thank you to some of your amazing staff. Roman who worked the premium bar and the Bar by the Marina was amazing. Every day he seemed so happy always made you feel so welcome and very very good at his job. Jessica who took care of us in the Restaurant was truly one of a kind and looked after us like we were really special. Sonia in the sports bar was always there as we liked to have our lunch in this bar. She was kind , very efficient and always had a smile for us . Cannot wait to go back next year Thanks

    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
     Dear Julie, Thank you very much for sharing this nice comment with us using Tripadvisor, it is very important to know how everything went during the stay and also other guests can know how is the service here. We are really happy that you continue to trust in Barceló Hotels & Resorts and that you are planning to return with us next summer. Thank you for your kind words to our staff, we will personally send your congratulations. Thank you again for choosing us for your stay in Fuerteventura, we will be waiting for your next stay. Greetings, Laura Hernández Galindo Royal Level Service Manager

    Round Indicators
    Sally-Ann W Wells, İngiltere. 10/10/2018 Arkadaş kaçamakları

    “So pleased we found this lovely resort”

    We stayed with friends for a week at the Royal Level. Our friends were upgraded to a super room overlooking the pool and sea - 4108 - lucky them. Our room was on the side overlooking the rear of the restaurant. Fair enough as neither of us had requested a sea view although we did request adjacent rooms. On querying this we were offered a change of room the following day which we were happy to accept - 4013 The Royal Level pool was fab, clean and quiet and plenty of sunbeds. The allocated restaurant for the Royal Level was great, lovely views, and happy and attentive waitresses. The food was generally of a good standard although sometimes cold. We could not work out the wrist band system. At no time we were asked for our names or room number and we saw people dining without a wrist band who we also saw in adjacent hotels. I guess you could pay and eat? It was a lovely setting with the marina, felt like dining in a lovely coastal village. We were all given a day pass to the spa at the neighbouring hotel which we thoroughly enjoyed, a nice touch. The negatives we found were at night there was no where to sit and enjoy the evening. The seating at the outside bar next to the sports bar was extremely limited, lovely big white sofas or chairs but only a few, no where near enough for the amount of guests, although Im guessing guests from neighbouring hotels etc also used them. As a result of this we visited the cocktail bar at the end of the jetty. The first night the lights were out for the walk along the jetty and the waitress was very sullen and rude, no eye contact and no manners. We did try again and the experience was not much better. A shame. On our last but one night we found a lovely bar in the town with music. We would have no hesitation in recommending the hotel, and returning for another visit, but would make alternative arrangements for the evenings.

    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
     Dear Sally-Ann, Thank you very much for spending a few minutes telling us about your experience at Barceló Royal Level. We are very happy to hear that everything during your stay has been fine. We always try to fulfil the requests of our clients and we did as much we could fot the rooms were as close as possible, despite the change we hope you have finally been able to enjoy your room. We would also like to say that we are happy to read that you liked our restaurant El Ancla, as you say it is a public restaurant as well so everybody can have breakfast and dinner paying the price of the buffet. On the other hand we take note about the space in the bars during the night. Thanks for this opinion, we like to know what things we can improve and no one better than you to let us know. We regret the incident with the lights in "El Faro" , that night we had a technical problem and we could not restrain the lighting system, we hope that it did not cause a big inconvenience during your stay. Also we take note of your comment regarding the service received there, we will talk to the department to know exactly what happened. We are disappointed with these employees since the customer for the whole team comes first and offer a perfect service is our goal. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Laura Hernández Galindo Royal Level Service Manager

    Round Indicators
    S D Manchester, İngiltere. 10/09/2018 Çift

    “Fantastic stay”

    A very enjoyable stay, lovely location, friendly staff, would highly recommend this hotel to friends/family. We stayed in a Junior Suite overlooking the beach. The pool area is very relaxing and the swimming pool is lovely to swim in - we will definitely be back.

    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
     Dear Guest, Thanks you for this very kind review about your stay in Barceló Royal Level. We are really happy to know everything was good during your stay and you have been able to enjoy a relaxing days in Fuerteventura. We are very happy that everything in the room has been good and that you have enjoyed the Junior Suite. We are delighted to hear that you are going to return to the hotel, we are waiting for you. Best regards, Laura Hernández Galindo Royal Level Service Manager

    Round Indicators
    Ian M Birmingham, United Kingdom. 10/06/2018 Çift

    “A weeks holiday in this excellent hotel”

    We stayed in the Royal Level area and it was excellent - had its own secure entrance its own,swimming pool and was very peaceful with excellent views.. The restaurant and bars for this area were also excellent and all staff were efficient and friendly. Can't wait to go back next year.

    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
     Dear Ian, we are all pleased to read you had a great time during your stay and that you appreciated the private Royal Level section, its exclusivity and peaceful location are truly unbeatable! A big thank you for taking the time to leave us such a lovely review, we shall share your warming comments with all our restaurant and bars´ team and needless to say we are all very much looking forward to welcome you back next year. With kind regards, Laura Sacchi Royal Level Service Manager

    DEĞERLENDIRME

    Round Indicators

    • ekim 15 2018
    • Aile

    Nastasia D

    “Brilliant Holiday for the hard to please ”


    We had a lovely time at this hotel! Everything was on point! We started our holiday with a lovely welcome from Laura (who we could whatsapp anytime- nice touch; she responded pretty quickly to our requests). The location of our room was just perfect! I recommend 4000A. It had a Jacuzzi and a fabulous view of the sea. Also, it was literally a 30 second walk to the bar! Juanfra was our bar tender and the kids adored him! He knew all the childrens names and he really did make their stay special. The rest of the resort was very scenic and there were ample places to dine. The staff were very friendly and the food was good. There are lots of different activities that were available on the resort also. I definitely recommend the party boat excursion. Further down the promenade we booked a dune buggy excursion which was brilliant! Our kids loved it! The a la cart restaurant was our favourite but El Ancla had a range of delicious food available (Only for Royal Level Customers). The Thalasso spa on the resort is beautiful and clean! A tad far from our side of the hotel but it is well worth a visit. Overall a fantastic holiday! We would highly recommend it!


    DEĞERLENDIRME

    Round Indicators

    • ekim 11 2018
    • Bradford, İngiltere
    • Çift

    julieward03

    “We have just returned after a fantastic week”


    We stayed in a beach front property we had a beautiful suite and fantastic room. The staff were exceptional this was our 4th visit to the hotel and cannot wait to return next year. I just wanted to say a couple of extra special thank you to some of your amazing staff. Roman who worked the premium bar and the Bar by the Marina was amazing. Every day he seemed so happy always made you feel so welcome and very very good at his job. Jessica who took care of us in the Restaurant was truly one of a kind and looked after us like we were really special. Sonia in the sports bar was always there as we liked to have our lunch in this bar. She was kind , very efficient and always had a smile for us . Cannot wait to go back next year Thanks


    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
    Dear Julie, Thank you very much for sharing this nice comment with us using Tripadvisor, it is very important to know how everything went during the stay and also other guests can know how is the service here. We are really happy that you continue to trust in Barceló Hotels & Resorts and that you are planning to return with us next summer. Thank you for your kind words to our staff, we will personally send your congratulations. Thank you again for choosing us for your stay in Fuerteventura, we will be waiting for your next stay. Greetings, Laura Hernández Galindo Royal Level Service Manager

    DEĞERLENDIRME

    Round Indicators

    • ekim 10 2018
    • Wells, İngiltere
    • Arkadaş kaçamakları

    Sally-Ann W

    “So pleased we found this lovely resort”


    We stayed with friends for a week at the Royal Level. Our friends were upgraded to a super room overlooking the pool and sea - 4108 - lucky them. Our room was on the side overlooking the rear of the restaurant. Fair enough as neither of us had requested a sea view although we did request adjacent rooms. On querying this we were offered a change of room the following day which we were happy to accept - 4013 The Royal Level pool was fab, clean and quiet and plenty of sunbeds. The allocated restaurant for the Royal Level was great, lovely views, and happy and attentive waitresses. The food was generally of a good standard although sometimes cold. We could not work out the wrist band system. At no time we were asked for our names or room number and we saw people dining without a wrist band who we also saw in adjacent hotels. I guess you could pay and eat? It was a lovely setting with the marina, felt like dining in a lovely coastal village. We were all given a day pass to the spa at the neighbouring hotel which we thoroughly enjoyed, a nice touch. The negatives we found were at night there was no where to sit and enjoy the evening. The seating at the outside bar next to the sports bar was extremely limited, lovely big white sofas or chairs but only a few, no where near enough for the amount of guests, although Im guessing guests from neighbouring hotels etc also used them. As a result of this we visited the cocktail bar at the end of the jetty. The first night the lights were out for the walk along the jetty and the waitress was very sullen and rude, no eye contact and no manners. We did try again and the experience was not much better. A shame. On our last but one night we found a lovely bar in the town with music. We would have no hesitation in recommending the hotel, and returning for another visit, but would make alternative arrangements for the evenings.


    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
    Dear Sally-Ann, Thank you very much for spending a few minutes telling us about your experience at Barceló Royal Level. We are very happy to hear that everything during your stay has been fine. We always try to fulfil the requests of our clients and we did as much we could fot the rooms were as close as possible, despite the change we hope you have finally been able to enjoy your room. We would also like to say that we are happy to read that you liked our restaurant El Ancla, as you say it is a public restaurant as well so everybody can have breakfast and dinner paying the price of the buffet. On the other hand we take note about the space in the bars during the night. Thanks for this opinion, we like to know what things we can improve and no one better than you to let us know. We regret the incident with the lights in "El Faro" , that night we had a technical problem and we could not restrain the lighting system, we hope that it did not cause a big inconvenience during your stay. Also we take note of your comment regarding the service received there, we will talk to the department to know exactly what happened. We are disappointed with these employees since the customer for the whole team comes first and offer a perfect service is our goal. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Laura Hernández Galindo Royal Level Service Manager

    DEĞERLENDIRME

    Round Indicators

    • ekim 9 2018
    • Manchester, İngiltere
    • Çift

    S D

    “Fantastic stay”


    A very enjoyable stay, lovely location, friendly staff, would highly recommend this hotel to friends/family. We stayed in a Junior Suite overlooking the beach. The pool area is very relaxing and the swimming pool is lovely to swim in - we will definitely be back.


    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
    Dear Guest, Thanks you for this very kind review about your stay in Barceló Royal Level. We are really happy to know everything was good during your stay and you have been able to enjoy a relaxing days in Fuerteventura. We are very happy that everything in the room has been good and that you have enjoyed the Junior Suite. We are delighted to hear that you are going to return to the hotel, we are waiting for you. Best regards, Laura Hernández Galindo Royal Level Service Manager

    DEĞERLENDIRME

    Round Indicators

    • ekim 6 2018
    • Birmingham, United Kingdom
    • Çift

    Ian M

    “A weeks holiday in this excellent hotel”


    We stayed in the Royal Level area and it was excellent - had its own secure entrance its own,swimming pool and was very peaceful with excellent views.. The restaurant and bars for this area were also excellent and all staff were efficient and friendly. Can't wait to go back next year.


    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
    Dear Ian, we are all pleased to read you had a great time during your stay and that you appreciated the private Royal Level section, its exclusivity and peaceful location are truly unbeatable! A big thank you for taking the time to leave us such a lovely review, we shall share your warming comments with all our restaurant and bars´ team and needless to say we are all very much looking forward to welcome you back next year. With kind regards, Laura Sacchi Royal Level Service Manager

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