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Barceló Hotel Surroundings  Castillo Club Premium
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Harita ve konum

Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura) , Islas Canarias   España  


Places of Interest

7 km Fuerteventura

El Castillo Plajı

Buenaventura Kalesi

3 km Salinas de Antigua Golf Sahası

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Barceló Castillo Royal Level

4.5/5 Round Indicators
| 1245 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

68% Complete

849

Çok iyi

22% Complete

274

Normal

6% Complete

81

Kötü

1% Complete

23

Çok kötü

1% Complete

18

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Rikitiki123 Nottingham, İngiltere. 10/14/2019 Arkadaş kaçamakları

    “Great stay very relaxing”

    Had a Great stay, Fantastic fresh food , well cooked , great room and wonderful service . Resort town itself was ok , probably not lovely enough for the youngsters but good level of entertainment and really enjoyed a drag act in Pieros in town. Great singer. Hired mopeds and toured the island which was great and felt safe and drivers respectful of passing distances . Lovely people working at the resort

    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
     Dear Guest, Thank you for taking the time to share your latest experience with us, we are ever so delighted to know you had a memorable time. We are happy you appreciated our restaurants and facilities and that you found Caleta de Fuste full of entertainment! We are particularly glad that our commitment to offer a familiar and professional customer service all around came across and would like to thank you for pointing it out, as it is source of great motivation for all of us! We all very much hope to be seeing you soon for another unforgettable holiday! With Kind Regards, Laura Sacchi Royal Level Service Manager

    Round Indicators
    juliepX4784FC Cambridge, İngiltere. 10/14/2019 Arkadaş kaçamakları

    “Mrs payne”

    Mrs payne what a lovely holiday will be coming back next year staff very helpful good location can't fault the hotel so nice good restaurants in front of the hotel lovely beach all sand sea clear loved the sea lion boat trip well worth it

    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
     Dear Mrs Payne, ​ what a lovely review of yours and how nice for all of us knowing you had such a lovely time! ​ ​ We are truly happy to read you enjoyed our facilities and activities along with the unbeatable loca​tion! Thank you for taking the time to share these kind words with us, we will share them with the entire Royal Level Team as we know it will mean a lot to everyone. We all very much look forward to welcoming you back soon when back in Fuerteventura! ​ With kind regards,​ Laura Sacchi ​ Royal Level Service Manager

    Round Indicators
    peter325i uk. 10/09/2019 Çift

    “Hardest working staff you will ever find.”

    Just return from yet another enjoyable holiday at the Royal Level, its a great idea,like a separate hotel, but in a much larger complex, so you get the best of all worlds. Nice and relaxing in block four and the Anchor restaurant, plus you can use the many other dining facilities, so this works very well for us on the all inclusive basis. My sister and her husband joined us this time, their first time here, and also to an all inclusive hotel, they agreed that by far the fantastic staff give this hotel its premier status. We try to visit twice a year and each time we notice the little extra touches that are made to enhance the experience. However one observation I made this time was that it would appear to me that the staff were under pressure to keep up with the demands placed on them and I feel that senior management need to address this as soon as possible. I can understand that any Hotel chain is in the business to make a profit, and am sure that a lot of number crunching takes place, but in my opinion the decision to keep staffing levels down is false economy in the long term. Hopefully this will be addressed when we return in the new year, as it is an absolute pleasure to be able to have a few moments to chat with the staff. So to all the staff many thanks for a thoroughly enjoyable time, we will not forget you, and look forward to meeting you in the new year Peter & Chris Marg & Bill xx

    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
     Dear guests, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Castillo Royal Level hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Our main goal is ensure we keep on delivering unforgettable holiday experiences to our guests. Your comments are crucial in this process therefore we highly value your time and constructive comments We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  The entire management team try to ensure all customers receive the service they deserve and that our employees do their best work. A happy employee makes happy customers. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Laura Hernández Galindo Royal Level Service Manager

    Round Indicators
    Christopher b Woking, İngiltere. 10/08/2019

    “fantastic second visit”

    wonderful experience unable to fault any aspect, amazing suites, food and service and the location is perfect within walking distance of anything you need the swimming pools are always kept clean as is the whole estate, free towels and beach bag if you wish to go to the beach, air conditioned suites with full cooking facilities but half board (breakfast and dinner is ample as there are so many different places to eat lunch will certainly be visiting again

    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
     Dear Christopher, We would all like to thank you for choosing Barceló Castillo Royal Level for your holidays. It fills us with joy knowing you made the most of our location which is surely unbeatable consider that main activities are close-by. We are also very happy you enjoyed the Suite provided along with our offer of restaurants & bars and our customer service, rest assured I will share with all our Royal Level colleagues your kind words as we know it will mean a lot to them. We are sincerely glad you had a lovely time with us and we all very much look forward to welcoming you back very soon! Kind Regards, Laura Sacchi Royal Level Service Manager

    Round Indicators
    Ian M Birmingham, United Kingdom. 10/07/2019 Çift

    “A weeks holiday in this excellent hotel”

    Second time here and just as excellent as last year. Excellent location with fantastic views. The, facilities in The Royal Level are excellent. The food in The Ancla restaurant is superb and the staff excellent. Very peaceful location but with plenty to do.

    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
     Dear guest, Thank you very much for sharing this kind opinion about your stay at Barceló Castillo Royal Level through Tripadvisor. We are delighted to read that you have enjoyed your stay and that you have found with us everything all you needed for a pleasant holiday. Thanks again for choosing us for your stay in Fuerteventura and we look forward to welcoming you again very soon. Best regards, Laura Hernández Galindo Royal Level Service Manager

    DEĞERLENDIRME

    Round Indicators

    • ekim 14 2019
    • Nottingham, İngiltere
    • Arkadaş kaçamakları

    Rikitiki123

    “Great stay very relaxing”


    Had a Great stay, Fantastic fresh food , well cooked , great room and wonderful service . Resort town itself was ok , probably not lovely enough for the youngsters but good level of entertainment and really enjoyed a drag act in Pieros in town. Great singer. Hired mopeds and toured the island which was great and felt safe and drivers respectful of passing distances . Lovely people working at the resort


    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
    Dear Guest, Thank you for taking the time to share your latest experience with us, we are ever so delighted to know you had a memorable time. We are happy you appreciated our restaurants and facilities and that you found Caleta de Fuste full of entertainment! We are particularly glad that our commitment to offer a familiar and professional customer service all around came across and would like to thank you for pointing it out, as it is source of great motivation for all of us! We all very much hope to be seeing you soon for another unforgettable holiday! With Kind Regards, Laura Sacchi Royal Level Service Manager

    DEĞERLENDIRME

    Round Indicators

    • ekim 14 2019
    • Cambridge, İngiltere
    • Arkadaş kaçamakları

    juliepX4784FC

    “Mrs payne”


    Mrs payne what a lovely holiday will be coming back next year staff very helpful good location can't fault the hotel so nice good restaurants in front of the hotel lovely beach all sand sea clear loved the sea lion boat trip well worth it


    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
    Dear Mrs Payne, ​ what a lovely review of yours and how nice for all of us knowing you had such a lovely time! ​ ​ We are truly happy to read you enjoyed our facilities and activities along with the unbeatable loca​tion! Thank you for taking the time to share these kind words with us, we will share them with the entire Royal Level Team as we know it will mean a lot to everyone. We all very much look forward to welcoming you back soon when back in Fuerteventura! ​ With kind regards,​ Laura Sacchi ​ Royal Level Service Manager

    DEĞERLENDIRME

    Round Indicators

    • ekim 9 2019
    • uk
    • Çift

    peter325i

    “Hardest working staff you will ever find.”


    Just return from yet another enjoyable holiday at the Royal Level, its a great idea,like a separate hotel, but in a much larger complex, so you get the best of all worlds. Nice and relaxing in block four and the Anchor restaurant, plus you can use the many other dining facilities, so this works very well for us on the all inclusive basis. My sister and her husband joined us this time, their first time here, and also to an all inclusive hotel, they agreed that by far the fantastic staff give this hotel its premier status. We try to visit twice a year and each time we notice the little extra touches that are made to enhance the experience. However one observation I made this time was that it would appear to me that the staff were under pressure to keep up with the demands placed on them and I feel that senior management need to address this as soon as possible. I can understand that any Hotel chain is in the business to make a profit, and am sure that a lot of number crunching takes place, but in my opinion the decision to keep staffing levels down is false economy in the long term. Hopefully this will be addressed when we return in the new year, as it is an absolute pleasure to be able to have a few moments to chat with the staff. So to all the staff many thanks for a thoroughly enjoyable time, we will not forget you, and look forward to meeting you in the new year Peter & Chris Marg & Bill xx


    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
    Dear guests, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Castillo Royal Level hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Our main goal is ensure we keep on delivering unforgettable holiday experiences to our guests. Your comments are crucial in this process therefore we highly value your time and constructive comments We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  The entire management team try to ensure all customers receive the service they deserve and that our employees do their best work. A happy employee makes happy customers. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Laura Hernández Galindo Royal Level Service Manager

    DEĞERLENDIRME

    Round Indicators

    • ekim 8 2019
    • Woking, İngiltere

    Christopher b

    “fantastic second visit”


    wonderful experience unable to fault any aspect, amazing suites, food and service and the location is perfect within walking distance of anything you need the swimming pools are always kept clean as is the whole estate, free towels and beach bag if you wish to go to the beach, air conditioned suites with full cooking facilities but half board (breakfast and dinner is ample as there are so many different places to eat lunch will certainly be visiting again


    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
    Dear Christopher, We would all like to thank you for choosing Barceló Castillo Royal Level for your holidays. It fills us with joy knowing you made the most of our location which is surely unbeatable consider that main activities are close-by. We are also very happy you enjoyed the Suite provided along with our offer of restaurants & bars and our customer service, rest assured I will share with all our Royal Level colleagues your kind words as we know it will mean a lot to them. We are sincerely glad you had a lovely time with us and we all very much look forward to welcoming you back very soon! Kind Regards, Laura Sacchi Royal Level Service Manager

    DEĞERLENDIRME

    Round Indicators

    • ekim 7 2019
    • Birmingham, United Kingdom
    • Çift

    Ian M

    “A weeks holiday in this excellent hotel”


    Second time here and just as excellent as last year. Excellent location with fantastic views. The, facilities in The Royal Level are excellent. The food in The Ancla restaurant is superb and the staff excellent. Very peaceful location but with plenty to do.


    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
    Dear guest, Thank you very much for sharing this kind opinion about your stay at Barceló Castillo Royal Level through Tripadvisor. We are delighted to read that you have enjoyed your stay and that you have found with us everything all you needed for a pleasant holiday. Thanks again for choosing us for your stay in Fuerteventura and we look forward to welcoming you again very soon. Best regards, Laura Hernández Galindo Royal Level Service Manager

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