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Barceló Castillo Royal Level

Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura) , Islas Canarias   España  


Places of Interest

7 km Fuerteventura

El Castillo Plajı

Buenaventura Kalesi

3 km Salinas de Antigua Golf Sahası

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Barceló Castillo Royal Level

4.5/5 Round Indicators
| 955 Görüşler

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    Round Indicators
    feekidd Glasgow, İngiltere. 07/20/2018 Aile

    “Amazing Hotel but the Staff Make it”

    Our first visit back to Barceló Fuerteventura since 2015 due to our sons disability, so upgraded to the Royal Level as thought it would be quieter and it was exactly what we needed. Initially there was a issue as they gave us an accessible room as the assumption was my son had mobility issues but his disability is a Hidden one. They offered us another room and the next day we moved. The room we moved to was lovely and very clean. We arrived to a Lovely welcome Fruit Plate, Cuddle toy and Bag for my son. Also you get the mini Bar included but pay when you need a Top Up. Both Laura's are lovely and will go out of their way to make sure you are happy. The Pool bar at the Royal Level is great and the staff (Juan) was really out of this world. He understood my sons condition and was so lovely to him, so much so my son wanted a picture of his new friend. We stayed in Room 4107 which overlooked the pool and sea and had a lovely wee balcony. The room service is in everyday and you get beach towels everyday so do not need to take towels with you. Also there is a hairdryer and also Iron in the room. A fully functioning Fridge too. The TV has limited channels but is what you expect from European destination. Also the Wi-Fi is great. The food really is lovely and we never had a bad meal. I would recommend upgrading to the royal level as the restaurant isn't as busy as the Castillo restaurant as that is so noisy for my son to cope with. We Immediately came home and booked again for next year and my son is in countdown mode. See you in 2019 Laura and all the amazing staff at Royal Level. Love the Millers

    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
     Dear Fiona, We are so happy to read you! Hope everything is good and you are enjoying the summer! First of all i would like to say we are delighted that you choose us to spend your holidays in Fuerteventura. We want to say sorry about what happened during you arrival. But finally we found a nice room where everyone was comfortable. I remember the happy face of Charlie when he saw the pool from the room! We are very happy to know that everything was fine during the stay, it is our main goal that you enjoy your well-deserved vacation. We are very excited to know that you are coming back to visit us next year, both Lauras are looking forward to seeing you again! We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Castillo Royal Level hotel with us and Tripadvisor readers. Fiona we send you a very big hug and lot off kisses to the little Charlie! We see you next year! Kind regards, Laura Hernández Galindo Royal Level Service

    Round Indicators
    pgelernter Londra, İngiltere. 07/18/2018 Çift

    “Impressed - and I am hard to please !”

    Just returned for a week on half board at the royal level Castillo Beach. I was very impressed indeed with the whole hotel, its staff, its facilities and its location. I would struggle to fault it. We were in Block 5 which had lovely huge rooms with Jacuzzis on the patio and a view over the beach. Sun shone on it all day. It had every amenity including dining table and kitchenette, fridge and micro wave should you need any of those things. Housekeeping were incredibly efficient and the room was spotless every day - well done whoever sets the standards ! We took meals over in the restaurant by the harbour, El Angla, as it is reserved for royal level guests and was considerably less crowded than the main restaurants. Every meal was superb. The staff were absolutely delightful and the fresh meats and fish cooked on the grill were yummy. Everything was fresh and well presented. The view over the harbour was lovely especially as the sun set in the evenings. We visited the Thalasso Spa one day as you get a free visit as part of your welcome packet. I could have gone back every day. The water circuit is amazing especially the cold then hot water therapies. Again everything was clean and efficient. I strongly recommend a visit. We took a car out for the day and visited the rest of the island which is definitely worth doing as it really is a dramatic place especially the highest point and the village of Betancuria although the drive is a little like the end scene of the Italian Job. We also took the catamaran trip which was lovely. It is maybe a little expensive but I thought it was worth it with free drinks and food included. It was certainly worth it for a spin as a passenger on their high speed Jetski. The driver (who I am sure was related to Fernando Alonso) went pretty fast and jumped some huge waves but I always felt he was in control. I wont forget that for a while. It was a bit rough especially on the return journey so sea sickness pills are a must if you get sea sick. The surrounding area has great shops and restaurants. La Frasquita is on the other side of the bay. An unassuming little shack but you soon realise all the locals are eating here because its fantastic. Beautiful freshly caught fish. Dont miss out. Its worht a short queue I promise. There are other tapas bars and plenty of night life if you want it. We did a might at pieros which had fun entertainment - but the west end it was not ! Back to the hotel - The pool areas were well kept and clean. A special mention to the entertainment team who kept the level just right of trying to encourage you to take part but respecting if you didnt want to. The foam party in the kids pool was just fab. I had such a laugh ! We stayed by the main pools which are not heated and more crowded but as a result had more atmosphere. If you wanted peace and quiet then we did spend a couple of later afternoons at the royal level pool which was much quieter and heated. Both had pros and cons and I cannot fault either place and it depends what you want. We needed maintenance a couple of times to fix things (the jacuzzi for example) and it was done quickly and without fuss. We needed extra towels and they were delivered, quickly and without a fuss. I really cannot fault the hotel or the staff and will definitely be returning as it really is the most perfect place for a short stay. Well done everyone at the Barcelo Castillo Beach. Make sure all your staff see this as whilst everyone is not customer facing they all contribute to the overall ambience and professional relaxing atmosphere. Cant wait to see you again. Soon !!
    Round Indicators
    Essex712014 Essex, İngiltere. 07/18/2018 Aile

    “Perfect ambience in every way”

    We had 6 days as a mini break as a 2nd break we had all been away seperately wanting a bit of luxury and we got it! Me, 20yr old daughter and 15yr old son. Especially as we got upgraded to Royal Level. This is a big complex but easy to get around. I loved a brisk after dinner walk around the coast side near the rocks. Food was wonderful. Absolutely massive choice , anyone who says there wasnt must be mad! All inc drinks were all day til 11pm and daughter and I were more than happy with the local spirits and local wines. Royal Level was a bit of heaven and so chilled but as my son was with us we chose the busier pool , but again it was tranquil looking and entertainment was there if you wanted it but easy to avoid if you wanted peace. Animacion worked tirelessly and always did a show at 9.30pm . Along the front port area is very pretty and there were 2 famcy restaurants where you could book and pay we didnt as all inc and only mini break. Had we done 2 weeks I would have tried them they looked lovely. The whole complex really was beautiful and we loved the beach bay attached it was so perfect you could forget the world! We had no problems with taking our all inc drinks down to the beach - you do pay on beach for sunbeds but we had no issue with that. We are re booking for 2 weeks next year it really was the perfect mix!

    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
     Dear Guest, we would like first of all to thank you for leaving such a great review, it is the most important reward knowing our guests have a fabulous time with us and even more since we read you are coming back next year! It is nice knowing you enjoyed the facilities along with our restaurant, it does certainly provide many options for every taste and it is great knowing we conquered yours! Your insights with regard to our surroundings are beautiful, and it is absolutely true, our location is unbeatable! Once again, thank you ever so much for sharing this wonderful review, we are all certainly very much looking forward to welcoming you back next year for your holidays in Fuerteventura! With kind regards, Laura Sacchi Royal Level Service Manager

    Round Indicators
    gocarolinago10 New Orleans, Louisiana. 07/14/2018 Yalnız seyahat

    “Savour the wonderful experience!”

    Had a marvellous stay at this resort from the moment I checked in to the moment I left. Laura was wonderful - so warm, friendly and helpful. She did everything she could to make my stay as enjoyable as possible and every need was met. All the staff were courteous and helpful. The restaurant staff were considerate and Jessie was on top of everything. I’d go back there again. The experience was unforgettable!

    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
     Dear Guest, Thanks for trusting in Barceló Hotels and for choosing the Barceló Castillo Royal Level for this occasion We are delighted to hear that you enjoyed your vacation with us and that we met your expectations. We appreciate your good comments about our staff, it is our main goal to make the stay of the clients an unforgettable experience and we are very happy to know we have achieved it with you. I will personally congratulate our employees, to continue motivating that smile they always give to everybody. Thanks for using Tripadvisor to write this nice review about your stay, it is really important for us to know who the guest felt during their holidays. We hope to see you again very soon! Best regards, Laura Hernández Galindo Royal Level Service Manager

    Round Indicators
    sawfinwell Dublin, İrlanda. 07/12/2018 Aile

    “Great”

    Truly great location.Breakfast staff lovely.Great pool.Great choices.Lovely buildings and comfy beds.Foodvcould be better in the snack bars.Good entertainment though poor bar service.Recomend hotel but town dirty needs re vamp

    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
     Dear Guest, Thank you very much for taking the time to leave this review and share your experience, we are glad to read that you enjoyed your time with us. It is particularly rewarding knowing that you could enjoy our private restaurant along with its incredible staff and also that you relaxed by our private pool. We certainly look forward to welcoming in the near future! Kind Regards, Laura Sacchi Royal Level Service Manager

    DEĞERLENDIRME

    Round Indicators

    • temmuz 20 2018
    • Glasgow, İngiltere
    • Aile

    feekidd

    “Amazing Hotel but the Staff Make it”


    Our first visit back to Barceló Fuerteventura since 2015 due to our sons disability, so upgraded to the Royal Level as thought it would be quieter and it was exactly what we needed. Initially there was a issue as they gave us an accessible room as the assumption was my son had mobility issues but his disability is a Hidden one. They offered us another room and the next day we moved. The room we moved to was lovely and very clean. We arrived to a Lovely welcome Fruit Plate, Cuddle toy and Bag for my son. Also you get the mini Bar included but pay when you need a Top Up. Both Laura's are lovely and will go out of their way to make sure you are happy. The Pool bar at the Royal Level is great and the staff (Juan) was really out of this world. He understood my sons condition and was so lovely to him, so much so my son wanted a picture of his new friend. We stayed in Room 4107 which overlooked the pool and sea and had a lovely wee balcony. The room service is in everyday and you get beach towels everyday so do not need to take towels with you. Also there is a hairdryer and also Iron in the room. A fully functioning Fridge too. The TV has limited channels but is what you expect from European destination. Also the Wi-Fi is great. The food really is lovely and we never had a bad meal. I would recommend upgrading to the royal level as the restaurant isn't as busy as the Castillo restaurant as that is so noisy for my son to cope with. We Immediately came home and booked again for next year and my son is in countdown mode. See you in 2019 Laura and all the amazing staff at Royal Level. Love the Millers


    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
    Dear Fiona, We are so happy to read you! Hope everything is good and you are enjoying the summer! First of all i would like to say we are delighted that you choose us to spend your holidays in Fuerteventura. We want to say sorry about what happened during you arrival. But finally we found a nice room where everyone was comfortable. I remember the happy face of Charlie when he saw the pool from the room! We are very happy to know that everything was fine during the stay, it is our main goal that you enjoy your well-deserved vacation. We are very excited to know that you are coming back to visit us next year, both Lauras are looking forward to seeing you again! We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Castillo Royal Level hotel with us and Tripadvisor readers. Fiona we send you a very big hug and lot off kisses to the little Charlie! We see you next year! Kind regards, Laura Hernández Galindo Royal Level Service

    DEĞERLENDIRME

    Round Indicators

    • temmuz 18 2018
    • Londra, İngiltere
    • Çift

    pgelernter

    “Impressed - and I am hard to please !”


    Just returned for a week on half board at the royal level Castillo Beach. I was very impressed indeed with the whole hotel, its staff, its facilities and its location. I would struggle to fault it. We were in Block 5 which had lovely huge rooms with Jacuzzis on the patio and a view over the beach. Sun shone on it all day. It had every amenity including dining table and kitchenette, fridge and micro wave should you need any of those things. Housekeeping were incredibly efficient and the room was spotless every day - well done whoever sets the standards ! We took meals over in the restaurant by the harbour, El Angla, as it is reserved for royal level guests and was considerably less crowded than the main restaurants. Every meal was superb. The staff were absolutely delightful and the fresh meats and fish cooked on the grill were yummy. Everything was fresh and well presented. The view over the harbour was lovely especially as the sun set in the evenings. We visited the Thalasso Spa one day as you get a free visit as part of your welcome packet. I could have gone back every day. The water circuit is amazing especially the cold then hot water therapies. Again everything was clean and efficient. I strongly recommend a visit. We took a car out for the day and visited the rest of the island which is definitely worth doing as it really is a dramatic place especially the highest point and the village of Betancuria although the drive is a little like the end scene of the Italian Job. We also took the catamaran trip which was lovely. It is maybe a little expensive but I thought it was worth it with free drinks and food included. It was certainly worth it for a spin as a passenger on their high speed Jetski. The driver (who I am sure was related to Fernando Alonso) went pretty fast and jumped some huge waves but I always felt he was in control. I wont forget that for a while. It was a bit rough especially on the return journey so sea sickness pills are a must if you get sea sick. The surrounding area has great shops and restaurants. La Frasquita is on the other side of the bay. An unassuming little shack but you soon realise all the locals are eating here because its fantastic. Beautiful freshly caught fish. Dont miss out. Its worht a short queue I promise. There are other tapas bars and plenty of night life if you want it. We did a might at pieros which had fun entertainment - but the west end it was not ! Back to the hotel - The pool areas were well kept and clean. A special mention to the entertainment team who kept the level just right of trying to encourage you to take part but respecting if you didnt want to. The foam party in the kids pool was just fab. I had such a laugh ! We stayed by the main pools which are not heated and more crowded but as a result had more atmosphere. If you wanted peace and quiet then we did spend a couple of later afternoons at the royal level pool which was much quieter and heated. Both had pros and cons and I cannot fault either place and it depends what you want. We needed maintenance a couple of times to fix things (the jacuzzi for example) and it was done quickly and without fuss. We needed extra towels and they were delivered, quickly and without a fuss. I really cannot fault the hotel or the staff and will definitely be returning as it really is the most perfect place for a short stay. Well done everyone at the Barcelo Castillo Beach. Make sure all your staff see this as whilst everyone is not customer facing they all contribute to the overall ambience and professional relaxing atmosphere. Cant wait to see you again. Soon !!


    DEĞERLENDIRME

    Round Indicators

    • temmuz 18 2018
    • Essex, İngiltere
    • Aile

    Essex712014

    “Perfect ambience in every way”


    We had 6 days as a mini break as a 2nd break we had all been away seperately wanting a bit of luxury and we got it! Me, 20yr old daughter and 15yr old son. Especially as we got upgraded to Royal Level. This is a big complex but easy to get around. I loved a brisk after dinner walk around the coast side near the rocks. Food was wonderful. Absolutely massive choice , anyone who says there wasnt must be mad! All inc drinks were all day til 11pm and daughter and I were more than happy with the local spirits and local wines. Royal Level was a bit of heaven and so chilled but as my son was with us we chose the busier pool , but again it was tranquil looking and entertainment was there if you wanted it but easy to avoid if you wanted peace. Animacion worked tirelessly and always did a show at 9.30pm . Along the front port area is very pretty and there were 2 famcy restaurants where you could book and pay we didnt as all inc and only mini break. Had we done 2 weeks I would have tried them they looked lovely. The whole complex really was beautiful and we loved the beach bay attached it was so perfect you could forget the world! We had no problems with taking our all inc drinks down to the beach - you do pay on beach for sunbeds but we had no issue with that. We are re booking for 2 weeks next year it really was the perfect mix!


    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
    Dear Guest, we would like first of all to thank you for leaving such a great review, it is the most important reward knowing our guests have a fabulous time with us and even more since we read you are coming back next year! It is nice knowing you enjoyed the facilities along with our restaurant, it does certainly provide many options for every taste and it is great knowing we conquered yours! Your insights with regard to our surroundings are beautiful, and it is absolutely true, our location is unbeatable! Once again, thank you ever so much for sharing this wonderful review, we are all certainly very much looking forward to welcoming you back next year for your holidays in Fuerteventura! With kind regards, Laura Sacchi Royal Level Service Manager

    DEĞERLENDIRME

    Round Indicators

    • temmuz 14 2018
    • New Orleans, Louisiana
    • Yalnız seyahat

    gocarolinago10

    “Savour the wonderful experience!”


    Had a marvellous stay at this resort from the moment I checked in to the moment I left. Laura was wonderful - so warm, friendly and helpful. She did everything she could to make my stay as enjoyable as possible and every need was met. All the staff were courteous and helpful. The restaurant staff were considerate and Jessie was on top of everything. I’d go back there again. The experience was unforgettable!


    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
    Dear Guest, Thanks for trusting in Barceló Hotels and for choosing the Barceló Castillo Royal Level for this occasion We are delighted to hear that you enjoyed your vacation with us and that we met your expectations. We appreciate your good comments about our staff, it is our main goal to make the stay of the clients an unforgettable experience and we are very happy to know we have achieved it with you. I will personally congratulate our employees, to continue motivating that smile they always give to everybody. Thanks for using Tripadvisor to write this nice review about your stay, it is really important for us to know who the guest felt during their holidays. We hope to see you again very soon! Best regards, Laura Hernández Galindo Royal Level Service Manager

    DEĞERLENDIRME

    Round Indicators

    • temmuz 12 2018
    • Dublin, İrlanda
    • Aile

    sawfinwell

    “Great”


    Truly great location.Breakfast staff lovely.Great pool.Great choices.Lovely buildings and comfy beds.Foodvcould be better in the snack bars.Good entertainment though poor bar service.Recomend hotel but town dirty needs re vamp


    Guest Relations Manager elcastillorrpp - Barcelo Castillo Royal Level, bu yorumu yanıtladı
    Dear Guest, Thank you very much for taking the time to leave this review and share your experience, we are glad to read that you enjoyed your time with us. It is particularly rewarding knowing that you could enjoy our private restaurant along with its incredible staff and also that you relaxed by our private pool. We certainly look forward to welcoming in the near future! Kind Regards, Laura Sacchi Royal Level Service Manager

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