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Barceló Tambor Beach  Hotel Beach
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Playa Tambor, Puntarenas   771-1150 Tambor ,   Costa Rica  


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3,2 km Tambor Havalimanı

32 m Tambor Plajı

1 km Los Delfines Golf Club

18 km Curú Milli Parkı

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Barceló Tambor

4.0/5 Round Indicators
| 3301 Görüşler

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    Round Indicators
    travellingshoes2019 Barrie, Kanada. 01/30/2020 Aile

    “Another disaster of a 5 start”

    Checked in, no WiFi unless you pay $20 per day and that only works in lobby. Went to room no towels in bathroom, went to front desk as our phone didn't work, spoke to front desk they said they would send some up, decided hey there's a pool let's jump in, getting dark out now, seemed like every third light in pool was burnt out. Went to get towels for the pool, no towels again 45 min wait. Eat a hamburger, went back to room, still no towels, plus we started to unpack and put our clothes away open drawers to find garbage and chocolate in pieces in drawers, moved bed to the wall to find a hair elastic full of hair under bed, tried calling front desk again and phone still didn't work. Now a bit upset cause we just paid close to $600US for this place for 2 nights, I march to front desk and ask for the manager, no manager available only front desk guy, I explain my dissatisfaction with this place. He says he understands and sends for the cleaning team to clean the room, recommends that I speak to customer service, I asked him to please point me in the direction, oh its closed, great. So now I have to wake up extra early on my vacation to meet them at 8 am I requested the general manager to be present as this is now beyond just a front desk manager issue. I get back to room and after 10 min the cleaning lady arrives and asks if this garbage was there when we came in, I said yes she says because she cleaned the room earlier with a tone of attitude, I said look here are the pictures, I'm not here to get cause trouble just want what I'm paying for. She cleans drawers leaves towels and leaves. Went downstairs to watch the evening show, had to use the washroom went to the public washroom in lobby where to be honest after I finished I was pleasantly surprised to find out the toilet does not flush, lol. Would I ever recommend this place? Not a Chance. I will never bring my family to this place again. Can't wait for my meeting tomorrow, although I feel that it's not going to go anywhere. Seems like Barcelo has let the ball drop on this resort. Tomorrow, now that I see what this place has become, I will just close my eyes deep breath and enjoy no snow. At least that's one positive. After having to make reservations for 1 of 2 restaurants (a common practice for resorts) we arrived at 8pm we were seated promptly and handed our menus. One Filet Mignon ordered as per the menu, one Ribeye steak, one Surf and Turf... Asked our friendly waiter what the side was for the Ribeye... He said French Fries... Lol. I almost fell out of my chair, the Filet Mignon said it came with a mushroom sauce... Knowing our luck we asked if it was made with real mushrooms... We were told yes, Portobello mushrooms... Ok, now we are talking... Nope... A nasty sauce with one slice of a canned mushroom, lol. Ok surf and turf... 3 shrimp with tails on and a piece of meat that was honestly 2 inches squared. We decided to ask the chef to come out and ask him if he was told to cook a filet Mignon like this... Did I mention that there was no bacon and the meat wasn't a real piece of meat, meat yes but was like a hamburger pressed in the shape of the filet Mignon, after some chatting with the chef he agreed that this was not filet Mignon... At first he didn't realize that in our party was a trained chef... Once we told him he caved and told us the truth. The Ribeye showed up with no French fries (thank goodness) but with 3 small potatoes well picture 1/4 potato cut in three. The picture of a chair as you can see had 2 sharp pieces sticking out which stabbed my dad when he tried to pull his chair closer to the table. After a 10 min chat with the chef he wanted to make it right, kudos. He offered us a shrimp platter... He said he would send it to our room... Never arrived. By this point all we could do was laugh cause obviously Barcelo has no clue what has happened to their precious 5 star resort. Unfortunately not even a thank you at the check out. I fully do not recommend this place to anyone. Where has customer service gone?

    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
     Dear Customer: Thank you for your time in sending us your comment. Receive our sincere apologies for the inconvenience that arose during your stay. Regarding your comment, the personnel involved were asked to meet to share their experience and analyze the negative impact of each of the issues mentioned by you, reinforcing our quality standards. Aspects such as cleanliness are very important factors in the stay of our clients, therefore, we have controls to maintain hygiene and cleanliness in which we have proceeded to review and strengthen with our waitresses our standards that request to take care of every detail to Keep our facilities impeccable. In addition to our chefs in charge, a detailed review of our menus has been carried out, guaranteeing excellent quality in each of our dishes. Again we express our sincere apologies for not having met your expectations. We hope to have the opportunity to welcome you again and offer you a better service. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    Round Indicators
    tandr88 Coquitlam, Kanada. 01/16/2020 Çift

    “Good - but pay attention to the details”

    The location is great, as this is a large property, with a nice beach on a sheltered bay, good restaurants & bars, pools, & entertainment . There are things to watch out for with the Barcelo versions of all-included - unless you go for the extra $$ PREMIUM level you don't get: a room phone (makes it hard for medical emergencies & room service) - room service - free wi-fi - premium beverages - limited a la carte restaurant access. They seem to want to nickel & dime you for everything, which makes you wonder why anyone would call it "all-inclusive". You need a lawyer to figure what that really means here.

    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
     Dear Customer: Thank you for your time in valuing your stay, we are sorry to have fallen short of your expectations regarding our all-inclusive program. I would like to take the opportunity to point out that the all-inclusive is related to drinks, meals, snacks and the entertainment program, we also provide other services with additional cost. We look forward to your visit again. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    Round Indicators
    Irene R Toronto. 01/03/2020

    “Superbly beautiful grounds but a gruelling trip to get there. Very remote via bad road. Caters to Spanish speakers.”

    1. Getting There: To get to this resort, it's a 9 hour plane journey from Vancouver to Liberia, stopping in San Jose en route. THEN it's a 4-hour shuttle ride on a road is, at times, dreadful. OR an overnight stay in San Jose and take shuttle and a ferry the next day. Once you arrive, it's then expensive and time consuming to leave the resort. IMHOP, it is NOT worth it. There are closer destinations! 2. Noise: My guess is that 80% of the guests are Costa Rican. They enjoy the pool, bars and gigantic meals at the buffet. The beach is pretty much ignored. Entertainment is entirely in Spanish. The kids' show starts at 8pm, followed by an hour of audience participation, and then a performance at 10pm. The PA system is turned up to full volume the entire time and there is no place to escape from 3 hours of cacophony, even in the (beautiful) lobby. It's impossible to carry on a conversation or play a quiet game of cards. 3. WiFi: The Costa Rican guests all appear to have data plans but for others the WiFi is expensive. No free WiFi in the lobby. 4. Grounds: The grounds are superb - meticulously maintained - and there's a magical jungle walk to view macaws and parrots in a rehabilitation area, and lots to see from your balcony, too. The colonial-style 2-story buildings are lovely but be sure to get one well away from the centre (noisy show and disco till the wee hours). 5. Rooms: not well maintained. Our fan wobbled and clicked all night,the A/C roared, the door handle to the room was wobbly, the bathroom tap needed a screw, the patio door was stiff to open. We liked the mini fridge, stocked daily with water, juice, pop, beer. And the sheets and duvets were attractive - white and clean - lots of pillows and comfy mattresses. 6.The beach: very pretty but no waves for body surfing. "Hilos de Oro" - are little stinging jellyfish that you can't see because the water is turbid near the shore. We all had stings, but our grandson had to go to the medic for an injection because of an allergic reaction to a serious sting. Don't know why the resort doesn't put down a carpet or walkway to get over the pebbles to the sandy shore. And people go to the beach to smoke - resort should rake the sand daily. 7. Food: Quantity over quality. They need more a la carte restaurants. The big dining hall is busy, noisy, crowded. We called it "The Trough". Reminded me of summer camp. 8. Sun umbrellas, coffee makers - our room didn't have an umbrella, so we asked the "camarista" (chambermaid). She went into another guest's room and took theirs to give to us. Same thing happened with the coffee maker - some other guest was going to be disappointed. (There's no early coffee available otherwise and to get a restaurant reservation you have to line up an hour ahead, at 7am.) 9. Check in - a nightmare that took 30 mins after a very long day.... Overall, it's a long way to go to sit by a pool and be bombarded with loud and sometimes inappriopriate music (Maybe they didn't know what the English rap lyrics were saying).

    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
     Dear Mrs. Irene: Thank you very much for your time in writing us the details of your recent stay. Your constructive criticisms help us to constantly improve our services, rest assured that each of the mentioned topics will be corrected. We sincerely regret to read your dissatisfaction about the high volume in relation to our entertainment program, especially since our team strives to offer our guests a varied assortment of activities, with shows of the day and live at night; We will make sure to discuss your observations with the entertainment manager. Our Wifi service is free by booking through My barceló. With our housekeeper and head of maintenance will be carried out major and deeper reviews of the adaptations of our rooms. Our current menus will be analyzed with our chefs in charge, guaranteeing maximum delight in each of our dishes. Once again, thank you very much for sharing your experience in our hotel. We hope to exceed your expectations on an upcoming visit. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    Round Indicators
    Roam24570804912 01/02/2020 Yalnız seyahat

    “Enjoyed the stay, friendly staff and beautiful view!”

    The beach was beautiful, set in a small inlet, the tides were incredible. Resort was well kept, and my view of the ocean past a creek that feeds into the ocean was picturesque. Food was acceptable, but do not anticipate four or five start cuisine. Staff was friendly and helpful.

    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
     Dear Customer; For us as a hotel it is very important to exceed the holiday expectations of each of our clients, thank you very much for the detail of your comments, we hope to have the opportunity to receive it again. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    Round Indicators
    maela_wanders Ottawa, Kanada. 12/31/2019 Aile

    “Disappointed ”

    My family and I were overall quite disappointed with this resort. Our trip was off to a rocky start. We landed in Liberia, then had a 4 hour drive in a mini van to get to the resort. It was a very sketchy winding road, much of a dirt road under construction. Don't forget your Gravol. This was not the type of road tourists should have been taken on. When we arrived at the resort, we noticed a small airport right next door. Why hadn't we been offered a transfer from Liberia to this small airport? This should have been offered to us by our travel agency instead of doing the four hour drive. The resort is in the middle of the nature. Nice location, but there are no nearby villages (not within a 30 minute drive radius). It is secluded and there are no other resorts around. It is a fairly small resort. Very easy to navigate and get around. We were one of very few Canadian families at the resort. There are mostly Costa Rican and Latino tourists. Most staff members only speak Spanish and do not understand English. The rooms are neither big nor small. Cleanliness is questionable. Watch for bugs entering your room. Keep your shoes clean. Close your luggage at all times. We heard that one family had ant problems in their bathroom. We had a well stocked mini fridge and two bottles of water each day. Towels and face cloths are not always reliably changed, even when left in the bathtub. There is hot water in the shower, but very poor water pressure, especially in the mornings. There is also a television in the room, and a small patio. Our room was on the outskirts of the resorts, and we had a view over some trees. We even spotted monkeys in the trees one morning. It was generally nice and quiet around the villas--no crazy noise or partying late at night. There were a lot of families with young children staying at the resort, which might possibly explain that things were quieter. Also, I hope you're not too afraid of iguanas because there are so many around the villas! The food was OK. Very little variety but generally tasted good. Desserts often didn't taste much. The sushi restaurant was by far our favourite place to eat. Service was excellent as well. The food at the steakhouse was extremely disappointing. Their filet mignon was a sorry excuse. Also, to book a à-la-carte restaurant, we were told to book the same day we would like the reservations for, and to line up before 8 am to book! This was ridiculous! This was also not true, because the staff member doing the bookings was available most of the morning, and could book you in later as long as there was still tables available for that night. There are three bars: one at the pool, one at the lobby, and one at the snack bar. The ones at the pool and snack bar were open during daytime. The lobby bar was open during the evening. None were open 24/7. Drinks were good overall, but there is not an enormous variety. Was glad to see water bottle refill stations. Entertainment was awful during the evenings. There was a kids show at 8 PM that we did not attend, an adult ice breaker show which was at 9 PM, and then the actual show at 10 PM. Shows were only in Spanish which was unfortunate for English speakers. We attended one of the adult ice breaker shows. Although we did not understand much, we did catch on that they were doing improv. At one point, the show became very racist as they were making fun of the Asian population. The public was laughing. We were extremely disappointed and angered by this. There were also several Asian families watching the show. This is not how you welcome the international population to your resort. This would never have been acceptable in my country, since we are very multicultural. We didn't spend much time at the pool, so I have little to say about it. We loved our time at the beach. It was easy to find enough chairs for the entire family. We loved our long walks at low tide during the evening. We didn't really go swimming at the beach, because the waves and currents were very strong. The water is not as turquoise as you would see in the Caribbean. You also run a high risk of stepping on sea creatures! Kayaks are available for rent if you prefer! On the resort grounds, there is also an aviary. It was said to be a sanctuary for birds. They are absolutely beautiful birds but we hated seeing them enclosed in cages. It made us question how ethical their sanctuary is. We hope that these birds will one day be released in the wild if this was a rehabilitation program... these birds seemed unhappy in their cages. There are also tennis courts, soccer fields, a volley ball court, a ping pong table, trampoline, and rock climbing wall. You can also go horseback riding on the beach for an additional fee. Wifi must be purchased. It is not available for free anywhere, not even in the lobby. On a happier note, we did go on a few excursions. These were well organized and we very much enjoyed them. There are many improvements that still need to be done at this resort. It has great potential, but has not been a very welcoming place. Costa Rica is a beautiful country with lots to offer. Unfortunately, I will not be returning to Barcelo Tambor and will not be recommending it to anyone. I will also be letting my travel agency know about my experience, because we were the first family in my city to ever have booked a stay at this resort. On another, if despite all of this you still decide to come to Barcelo Tambor, I have a last piece of advice: beware the squirrels. You'll see why.

    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
     Dear Customer: We appreciate your valuable time in writing us the detail of your vacation experience at our Barceló Tambor hotel, we are very sorry for not having fulfilled your expectations on this visit, so we express our sincere apologies. In our hotel we have highly trained personnel in the domain of different languages, in the different areas around our complex; As a solution to those expressed, we commit ourselves to motivate and provide further training to our current staff in the subject of languages. As for the adaptations and optimal conditions of our rooms, rest assured that we will create greater controls to prevent situations like the ones you mentioned from coming back. With our chefs in charge we will carry out a detailed review of our current menus, guaranteeing maximum enjoyment in each of our dishes. We will look for ideas to ensure that all our guests enjoy our shows, without the language being inconvenient. Thanks to our wonderful location, we have wide panoramas, full of flora and fauna, and the proximity to the beach offers rest and fun. We want to clarify that our Wi-Fi service is free by booking through My Barceló. Once again we appreciate your time in writing your appreciations, we hope in the future to receive you again and thus be able to cover your expectations. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    DEĞERLENDIRME

    Round Indicators

    • ocak 30 2020
    • Barrie, Kanada
    • Aile

    travellingshoes2019

    “Another disaster of a 5 start”


    Checked in, no WiFi unless you pay $20 per day and that only works in lobby. Went to room no towels in bathroom, went to front desk as our phone didn't work, spoke to front desk they said they would send some up, decided hey there's a pool let's jump in, getting dark out now, seemed like every third light in pool was burnt out. Went to get towels for the pool, no towels again 45 min wait. Eat a hamburger, went back to room, still no towels, plus we started to unpack and put our clothes away open drawers to find garbage and chocolate in pieces in drawers, moved bed to the wall to find a hair elastic full of hair under bed, tried calling front desk again and phone still didn't work. Now a bit upset cause we just paid close to $600US for this place for 2 nights, I march to front desk and ask for the manager, no manager available only front desk guy, I explain my dissatisfaction with this place. He says he understands and sends for the cleaning team to clean the room, recommends that I speak to customer service, I asked him to please point me in the direction, oh its closed, great. So now I have to wake up extra early on my vacation to meet them at 8 am I requested the general manager to be present as this is now beyond just a front desk manager issue. I get back to room and after 10 min the cleaning lady arrives and asks if this garbage was there when we came in, I said yes she says because she cleaned the room earlier with a tone of attitude, I said look here are the pictures, I'm not here to get cause trouble just want what I'm paying for. She cleans drawers leaves towels and leaves. Went downstairs to watch the evening show, had to use the washroom went to the public washroom in lobby where to be honest after I finished I was pleasantly surprised to find out the toilet does not flush, lol. Would I ever recommend this place? Not a Chance. I will never bring my family to this place again. Can't wait for my meeting tomorrow, although I feel that it's not going to go anywhere. Seems like Barcelo has let the ball drop on this resort. Tomorrow, now that I see what this place has become, I will just close my eyes deep breath and enjoy no snow. At least that's one positive. After having to make reservations for 1 of 2 restaurants (a common practice for resorts) we arrived at 8pm we were seated promptly and handed our menus. One Filet Mignon ordered as per the menu, one Ribeye steak, one Surf and Turf... Asked our friendly waiter what the side was for the Ribeye... He said French Fries... Lol. I almost fell out of my chair, the Filet Mignon said it came with a mushroom sauce... Knowing our luck we asked if it was made with real mushrooms... We were told yes, Portobello mushrooms... Ok, now we are talking... Nope... A nasty sauce with one slice of a canned mushroom, lol. Ok surf and turf... 3 shrimp with tails on and a piece of meat that was honestly 2 inches squared. We decided to ask the chef to come out and ask him if he was told to cook a filet Mignon like this... Did I mention that there was no bacon and the meat wasn't a real piece of meat, meat yes but was like a hamburger pressed in the shape of the filet Mignon, after some chatting with the chef he agreed that this was not filet Mignon... At first he didn't realize that in our party was a trained chef... Once we told him he caved and told us the truth. The Ribeye showed up with no French fries (thank goodness) but with 3 small potatoes well picture 1/4 potato cut in three. The picture of a chair as you can see had 2 sharp pieces sticking out which stabbed my dad when he tried to pull his chair closer to the table. After a 10 min chat with the chef he wanted to make it right, kudos. He offered us a shrimp platter... He said he would send it to our room... Never arrived. By this point all we could do was laugh cause obviously Barcelo has no clue what has happened to their precious 5 star resort. Unfortunately not even a thank you at the check out. I fully do not recommend this place to anyone. Where has customer service gone?


    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
    Dear Customer: Thank you for your time in sending us your comment. Receive our sincere apologies for the inconvenience that arose during your stay. Regarding your comment, the personnel involved were asked to meet to share their experience and analyze the negative impact of each of the issues mentioned by you, reinforcing our quality standards. Aspects such as cleanliness are very important factors in the stay of our clients, therefore, we have controls to maintain hygiene and cleanliness in which we have proceeded to review and strengthen with our waitresses our standards that request to take care of every detail to Keep our facilities impeccable. In addition to our chefs in charge, a detailed review of our menus has been carried out, guaranteeing excellent quality in each of our dishes. Again we express our sincere apologies for not having met your expectations. We hope to have the opportunity to welcome you again and offer you a better service. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    DEĞERLENDIRME

    Round Indicators

    • ocak 16 2020
    • Coquitlam, Kanada
    • Çift

    tandr88

    “Good - but pay attention to the details”


    The location is great, as this is a large property, with a nice beach on a sheltered bay, good restaurants & bars, pools, & entertainment . There are things to watch out for with the Barcelo versions of all-included - unless you go for the extra $$ PREMIUM level you don't get: a room phone (makes it hard for medical emergencies & room service) - room service - free wi-fi - premium beverages - limited a la carte restaurant access. They seem to want to nickel & dime you for everything, which makes you wonder why anyone would call it "all-inclusive". You need a lawyer to figure what that really means here.


    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
    Dear Customer: Thank you for your time in valuing your stay, we are sorry to have fallen short of your expectations regarding our all-inclusive program. I would like to take the opportunity to point out that the all-inclusive is related to drinks, meals, snacks and the entertainment program, we also provide other services with additional cost. We look forward to your visit again. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    DEĞERLENDIRME

    Round Indicators

    • ocak 3 2020
    • Toronto

    Irene R

    “Superbly beautiful grounds but a gruelling trip to get there. Very remote via bad road. Caters to Spanish speakers.”


    1. Getting There: To get to this resort, it's a 9 hour plane journey from Vancouver to Liberia, stopping in San Jose en route. THEN it's a 4-hour shuttle ride on a road is, at times, dreadful. OR an overnight stay in San Jose and take shuttle and a ferry the next day. Once you arrive, it's then expensive and time consuming to leave the resort. IMHOP, it is NOT worth it. There are closer destinations! 2. Noise: My guess is that 80% of the guests are Costa Rican. They enjoy the pool, bars and gigantic meals at the buffet. The beach is pretty much ignored. Entertainment is entirely in Spanish. The kids' show starts at 8pm, followed by an hour of audience participation, and then a performance at 10pm. The PA system is turned up to full volume the entire time and there is no place to escape from 3 hours of cacophony, even in the (beautiful) lobby. It's impossible to carry on a conversation or play a quiet game of cards. 3. WiFi: The Costa Rican guests all appear to have data plans but for others the WiFi is expensive. No free WiFi in the lobby. 4. Grounds: The grounds are superb - meticulously maintained - and there's a magical jungle walk to view macaws and parrots in a rehabilitation area, and lots to see from your balcony, too. The colonial-style 2-story buildings are lovely but be sure to get one well away from the centre (noisy show and disco till the wee hours). 5. Rooms: not well maintained. Our fan wobbled and clicked all night,the A/C roared, the door handle to the room was wobbly, the bathroom tap needed a screw, the patio door was stiff to open. We liked the mini fridge, stocked daily with water, juice, pop, beer. And the sheets and duvets were attractive - white and clean - lots of pillows and comfy mattresses. 6.The beach: very pretty but no waves for body surfing. "Hilos de Oro" - are little stinging jellyfish that you can't see because the water is turbid near the shore. We all had stings, but our grandson had to go to the medic for an injection because of an allergic reaction to a serious sting. Don't know why the resort doesn't put down a carpet or walkway to get over the pebbles to the sandy shore. And people go to the beach to smoke - resort should rake the sand daily. 7. Food: Quantity over quality. They need more a la carte restaurants. The big dining hall is busy, noisy, crowded. We called it "The Trough". Reminded me of summer camp. 8. Sun umbrellas, coffee makers - our room didn't have an umbrella, so we asked the "camarista" (chambermaid). She went into another guest's room and took theirs to give to us. Same thing happened with the coffee maker - some other guest was going to be disappointed. (There's no early coffee available otherwise and to get a restaurant reservation you have to line up an hour ahead, at 7am.) 9. Check in - a nightmare that took 30 mins after a very long day.... Overall, it's a long way to go to sit by a pool and be bombarded with loud and sometimes inappriopriate music (Maybe they didn't know what the English rap lyrics were saying).


    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
    Dear Mrs. Irene: Thank you very much for your time in writing us the details of your recent stay. Your constructive criticisms help us to constantly improve our services, rest assured that each of the mentioned topics will be corrected. We sincerely regret to read your dissatisfaction about the high volume in relation to our entertainment program, especially since our team strives to offer our guests a varied assortment of activities, with shows of the day and live at night; We will make sure to discuss your observations with the entertainment manager. Our Wifi service is free by booking through My barceló. With our housekeeper and head of maintenance will be carried out major and deeper reviews of the adaptations of our rooms. Our current menus will be analyzed with our chefs in charge, guaranteeing maximum delight in each of our dishes. Once again, thank you very much for sharing your experience in our hotel. We hope to exceed your expectations on an upcoming visit. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    DEĞERLENDIRME

    Round Indicators

    • ocak 2 2020
    • Yalnız seyahat

    Roam24570804912

    “Enjoyed the stay, friendly staff and beautiful view!”


    The beach was beautiful, set in a small inlet, the tides were incredible. Resort was well kept, and my view of the ocean past a creek that feeds into the ocean was picturesque. Food was acceptable, but do not anticipate four or five start cuisine. Staff was friendly and helpful.


    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
    Dear Customer; For us as a hotel it is very important to exceed the holiday expectations of each of our clients, thank you very much for the detail of your comments, we hope to have the opportunity to receive it again. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    DEĞERLENDIRME

    Round Indicators

    • aralık 31 2019
    • Ottawa, Kanada
    • Aile

    maela_wanders

    “Disappointed ”


    My family and I were overall quite disappointed with this resort. Our trip was off to a rocky start. We landed in Liberia, then had a 4 hour drive in a mini van to get to the resort. It was a very sketchy winding road, much of a dirt road under construction. Don't forget your Gravol. This was not the type of road tourists should have been taken on. When we arrived at the resort, we noticed a small airport right next door. Why hadn't we been offered a transfer from Liberia to this small airport? This should have been offered to us by our travel agency instead of doing the four hour drive. The resort is in the middle of the nature. Nice location, but there are no nearby villages (not within a 30 minute drive radius). It is secluded and there are no other resorts around. It is a fairly small resort. Very easy to navigate and get around. We were one of very few Canadian families at the resort. There are mostly Costa Rican and Latino tourists. Most staff members only speak Spanish and do not understand English. The rooms are neither big nor small. Cleanliness is questionable. Watch for bugs entering your room. Keep your shoes clean. Close your luggage at all times. We heard that one family had ant problems in their bathroom. We had a well stocked mini fridge and two bottles of water each day. Towels and face cloths are not always reliably changed, even when left in the bathtub. There is hot water in the shower, but very poor water pressure, especially in the mornings. There is also a television in the room, and a small patio. Our room was on the outskirts of the resorts, and we had a view over some trees. We even spotted monkeys in the trees one morning. It was generally nice and quiet around the villas--no crazy noise or partying late at night. There were a lot of families with young children staying at the resort, which might possibly explain that things were quieter. Also, I hope you're not too afraid of iguanas because there are so many around the villas! The food was OK. Very little variety but generally tasted good. Desserts often didn't taste much. The sushi restaurant was by far our favourite place to eat. Service was excellent as well. The food at the steakhouse was extremely disappointing. Their filet mignon was a sorry excuse. Also, to book a à-la-carte restaurant, we were told to book the same day we would like the reservations for, and to line up before 8 am to book! This was ridiculous! This was also not true, because the staff member doing the bookings was available most of the morning, and could book you in later as long as there was still tables available for that night. There are three bars: one at the pool, one at the lobby, and one at the snack bar. The ones at the pool and snack bar were open during daytime. The lobby bar was open during the evening. None were open 24/7. Drinks were good overall, but there is not an enormous variety. Was glad to see water bottle refill stations. Entertainment was awful during the evenings. There was a kids show at 8 PM that we did not attend, an adult ice breaker show which was at 9 PM, and then the actual show at 10 PM. Shows were only in Spanish which was unfortunate for English speakers. We attended one of the adult ice breaker shows. Although we did not understand much, we did catch on that they were doing improv. At one point, the show became very racist as they were making fun of the Asian population. The public was laughing. We were extremely disappointed and angered by this. There were also several Asian families watching the show. This is not how you welcome the international population to your resort. This would never have been acceptable in my country, since we are very multicultural. We didn't spend much time at the pool, so I have little to say about it. We loved our time at the beach. It was easy to find enough chairs for the entire family. We loved our long walks at low tide during the evening. We didn't really go swimming at the beach, because the waves and currents were very strong. The water is not as turquoise as you would see in the Caribbean. You also run a high risk of stepping on sea creatures! Kayaks are available for rent if you prefer! On the resort grounds, there is also an aviary. It was said to be a sanctuary for birds. They are absolutely beautiful birds but we hated seeing them enclosed in cages. It made us question how ethical their sanctuary is. We hope that these birds will one day be released in the wild if this was a rehabilitation program... these birds seemed unhappy in their cages. There are also tennis courts, soccer fields, a volley ball court, a ping pong table, trampoline, and rock climbing wall. You can also go horseback riding on the beach for an additional fee. Wifi must be purchased. It is not available for free anywhere, not even in the lobby. On a happier note, we did go on a few excursions. These were well organized and we very much enjoyed them. There are many improvements that still need to be done at this resort. It has great potential, but has not been a very welcoming place. Costa Rica is a beautiful country with lots to offer. Unfortunately, I will not be returning to Barcelo Tambor and will not be recommending it to anyone. I will also be letting my travel agency know about my experience, because we were the first family in my city to ever have booked a stay at this resort. On another, if despite all of this you still decide to come to Barcelo Tambor, I have a last piece of advice: beware the squirrels. You'll see why.


    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
    Dear Customer: We appreciate your valuable time in writing us the detail of your vacation experience at our Barceló Tambor hotel, we are very sorry for not having fulfilled your expectations on this visit, so we express our sincere apologies. In our hotel we have highly trained personnel in the domain of different languages, in the different areas around our complex; As a solution to those expressed, we commit ourselves to motivate and provide further training to our current staff in the subject of languages. As for the adaptations and optimal conditions of our rooms, rest assured that we will create greater controls to prevent situations like the ones you mentioned from coming back. With our chefs in charge we will carry out a detailed review of our current menus, guaranteeing maximum enjoyment in each of our dishes. We will look for ideas to ensure that all our guests enjoy our shows, without the language being inconvenient. Thanks to our wonderful location, we have wide panoramas, full of flora and fauna, and the proximity to the beach offers rest and fun. We want to clarify that our Wi-Fi service is free by booking through My Barceló. Once again we appreciate your time in writing your appreciations, we hope in the future to receive you again and thus be able to cover your expectations. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

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