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Barceló Tambor Beach  Hotel Beach
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Harita ve konum

Playa Tambor, Puntarenas   771-1150 Tambor ,   Costa Rica  


Places of Interest

3,2 km Tambor Havalimanı

32 m Tambor Plajı

1 km Los Delfines Golf Club

18 km Curú Milli Parkı

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

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Barceló Tambor

4.0/5 Round Indicators
| 3091 Görüşler

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47% Complete

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    Round Indicators
    rad502019 11/21/2019 Arkadaş kaçamakları

    “Barcelo Tambor resort, Costa Rica”

    1. Very limited Wi-Fi coverage. Was not informed about this upfront. 2. Bathroom not clean upon arrival & no towels in the room. 3. Ridiculous system for lining up before 8:00 AM to make a dinner reservation.
    Round Indicators
    yuriria91 11/03/2019 Çift

    “Trip to Barcelo Tambor”

    The hotel is in a great location and the view is priceless, but the road to get to the location is in construction so is not the best. The food was okay we were hoping to have more traditional meals. The majority of the staff is friendly. I will come back to this hotel again!

    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
     Dear Customer: We greatly appreciate the time spent reviewing your recent experience at our Barceló Tambor hotel, we always strive to exceed the expectations of our customers. We will take your suggestion into account, guaranteeing the maximum enjoyment of our visitors. It will be an honor for us to serve you again in the future. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    Round Indicators
    Relax686027 Kosta Rika. 10/13/2019 Çift

    “Our worst experience in an All inclusive Hotel in CR”

    My Girlfriend and I used to frequent Barcelo Hotels in Costa Rica. We personally love Occidental Tamarindo and Papagayo, Initially we make a reservation in Tambor by mistake as we wanted to reservate in Tamarindo so we immediately wrote an email to Bacerlo staff to kindly request to transfer our reservation from Tambor to Tamarindo. Victor Rangel, Commercial Director as stayed in him email signature told us that we had to pay a money penality for the cancelation so I remember him again that we only wanted to transfer our reservation from one hotel to another. Again Victor Rangel without any sense of kindness just wrote in the email textually: "you will pay the corresponding money penalty" Facing this situation we decide to spend our vacations in Barcelo Tambor. We accidentally assumed the this will be as great as the other ones but it was our worst experience in an All Inclusive hotel EVER. Starting with our check-in, a young lady with a very bad customer service gave us the keys of the room but never spent a second to tell us our benefits as Intense Members of My Barcelo. Constantly we had to remember the staff the benefits that Tamarindo and Papagayo used to give us. 3 hours later of the check-in we received a note on the room that says that we need to go to reception again. Once we came to the reception they told us the we will need to pay more money because the young lady made a mistake in the payment (very bad situation to start a vacations Stay) Rooms are old and smell bad, Next days the cleaning room service came to late and didn't even change the towels for a clean ones. The foods is even worst than the things mentioned above, every time seems that they don't even care about the quality and flavor of the food, we really felt the need to go out the hotel in search of good food, really bad deserts and buffet. The staff kindness is practically non-existent, always seems that they don't really want to be there, most of them didn't even could respond anything to a simple "thank you" we gave. At the time of our check-out we had to remember they again about our benefits as Intense Members when they came into our room at 11:00am to clean it without even making sure if we have letf the room, we felt we were expelled. The only good thing we noted was the entertainment staff at the nights.

    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
     Dear Customer: We appreciate your time in sending us your comment, we have carefully read each of the situations presented during your stay, so I would like you to accept our sincere apologies. We have instructed our reception manager to refresh your team about the information they should provide to each of our visitors, covering questions in a friendly and helpful manner, which characterizes us. With the same importance that they are clear and cover all the concerns that arise regarding the variety of services provided to our My Barceló clients. As for our room cleaning service, we have implemented with our department manager, greater control over the different protocols carried out. We are very surprised by the content of your comment about the quality of our cuisine, we will immediately review our food program providing the relevant improvements, thus guaranteeing maximum delight for each of our visitors. We look forward to receiving you again at our Barceló Tambor hotel and thus have the opportunity to provide you with a stay according to your expectations. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    Round Indicators
    Cara S 10/11/2019

    “Part of a Tour”

    Upon entering the room, I noticed spots all over the floor of dried dirty water patches. I entered the washroom, and immediately noticed dirty water still in the tub ~ 2” depth with hair and sand. The side of the tub were very dirty. I took a towel to wipe the sides and it came up completely brown. There were dirty finger and hand marks all over the sides of doors, trim and tables. I then continued to clean the entire room from top to bottom, at which point when I came to the toilet, noticed a substance that looked like vomit down the far side of the toilet that faced away from the door. The drains to both our toilet and bath were nonfunctional. The showerhead did not produce pressure and was a slow trickle. I spoke with the reception and they seemed to fix the drainage issues. The pressure issue improved after the weekend when there were significantly less people at the resort. The food was not local and seemed to try to be americanized and fell short of our expectations. It was not enjoyable, and unfortunately my husband ended up ill and required medical attention when we returned back home. The grounds keeping was excellent and extremely lush. The servers, particularly Nino from the Steakhouse, and Glenda from the Customer Service were kind and talented in their positions. The employees worked very, very hard, and tried to keep up with the number of guests to the best of their abilities. Will not be returning to this resort. Fortunately it was the last on our tour program.

    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
     Dear Customer: Thank you for sending us your comment, we are very sorry for the situations presented during your stay and the health condition of your husband, for which we offer our apologies. As for the adjustments of the rooms, we have immediately communicated the situation to our maintenance managers and housekeeper so that better controls are managed in terms of room cleaning. In addition to the gastronomic theme, we will review our current menu wheel to provide the relevant improvements, guaranteeing the maximum delight of each of our visitors. We appreciate your review of our valuable staff, rest assured that we will congratulate each of them. We will assume the task of correcting each one of the aforementioned issues, as part of our commitment to continually improve. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    Round Indicators
    Chance C 10/04/2019 Çift

    “Avoid this place”

    Avoid this place. The 5 star rating on their site is a total joke The worst food I have had at any hotel EVER (and i have stayed in thousand for my work). Other issues: At night the guards stayed under the stairwell of my building. No bathrooms there so guess where they went? Disgusting. Upon leaving, we had left our bracelets in the room. They threatened us with billing my credit card in full again. The lady at the desk was extremely rude to us. The good things: Beautiful grounds and cleaning staff.. You are better off staying at a small hotel in Tambor..

    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
     Dear Customer, Thank you for sending us your appreciations, we regret what happened, for what you expose us, some of our services did not meet our usual quality standards, so we externalize our most sincere apologies. We will immediately proceed to review our current menus with our chefs in charge, guaranteeing our excellent gastronomic quality both nationally and internationally. We have informed the head of security to take the pertinent actions and thus prevent this type of practices from being presented again. As for the toilets of our employees, our facilities have adequate quantity and access according to each work area. In addition, to the reception issue, we have requested our head in charge to provide more advice and training to the area staff, always providing our outstanding customer service. We hope to have the opportunity to receive you again and thus be able to provide you with a stay according to your expectations. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    DEĞERLENDIRME

    Round Indicators

    • kasım 21 2019
    • Arkadaş kaçamakları

    rad502019

    “Barcelo Tambor resort, Costa Rica”


    1. Very limited Wi-Fi coverage. Was not informed about this upfront. 2. Bathroom not clean upon arrival & no towels in the room. 3. Ridiculous system for lining up before 8:00 AM to make a dinner reservation.


    DEĞERLENDIRME

    Round Indicators

    • kasım 3 2019
    • Çift

    yuriria91

    “Trip to Barcelo Tambor”


    The hotel is in a great location and the view is priceless, but the road to get to the location is in construction so is not the best. The food was okay we were hoping to have more traditional meals. The majority of the staff is friendly. I will come back to this hotel again!


    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
    Dear Customer: We greatly appreciate the time spent reviewing your recent experience at our Barceló Tambor hotel, we always strive to exceed the expectations of our customers. We will take your suggestion into account, guaranteeing the maximum enjoyment of our visitors. It will be an honor for us to serve you again in the future. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    DEĞERLENDIRME

    Round Indicators

    • ekim 13 2019
    • Kosta Rika
    • Çift

    Relax686027

    “Our worst experience in an All inclusive Hotel in CR”


    My Girlfriend and I used to frequent Barcelo Hotels in Costa Rica. We personally love Occidental Tamarindo and Papagayo, Initially we make a reservation in Tambor by mistake as we wanted to reservate in Tamarindo so we immediately wrote an email to Bacerlo staff to kindly request to transfer our reservation from Tambor to Tamarindo. Victor Rangel, Commercial Director as stayed in him email signature told us that we had to pay a money penality for the cancelation so I remember him again that we only wanted to transfer our reservation from one hotel to another. Again Victor Rangel without any sense of kindness just wrote in the email textually: "you will pay the corresponding money penalty" Facing this situation we decide to spend our vacations in Barcelo Tambor. We accidentally assumed the this will be as great as the other ones but it was our worst experience in an All Inclusive hotel EVER. Starting with our check-in, a young lady with a very bad customer service gave us the keys of the room but never spent a second to tell us our benefits as Intense Members of My Barcelo. Constantly we had to remember the staff the benefits that Tamarindo and Papagayo used to give us. 3 hours later of the check-in we received a note on the room that says that we need to go to reception again. Once we came to the reception they told us the we will need to pay more money because the young lady made a mistake in the payment (very bad situation to start a vacations Stay) Rooms are old and smell bad, Next days the cleaning room service came to late and didn't even change the towels for a clean ones. The foods is even worst than the things mentioned above, every time seems that they don't even care about the quality and flavor of the food, we really felt the need to go out the hotel in search of good food, really bad deserts and buffet. The staff kindness is practically non-existent, always seems that they don't really want to be there, most of them didn't even could respond anything to a simple "thank you" we gave. At the time of our check-out we had to remember they again about our benefits as Intense Members when they came into our room at 11:00am to clean it without even making sure if we have letf the room, we felt we were expelled. The only good thing we noted was the entertainment staff at the nights.


    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
    Dear Customer: We appreciate your time in sending us your comment, we have carefully read each of the situations presented during your stay, so I would like you to accept our sincere apologies. We have instructed our reception manager to refresh your team about the information they should provide to each of our visitors, covering questions in a friendly and helpful manner, which characterizes us. With the same importance that they are clear and cover all the concerns that arise regarding the variety of services provided to our My Barceló clients. As for our room cleaning service, we have implemented with our department manager, greater control over the different protocols carried out. We are very surprised by the content of your comment about the quality of our cuisine, we will immediately review our food program providing the relevant improvements, thus guaranteeing maximum delight for each of our visitors. We look forward to receiving you again at our Barceló Tambor hotel and thus have the opportunity to provide you with a stay according to your expectations. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    DEĞERLENDIRME

    Round Indicators

    • ekim 11 2019

    Cara S

    “Part of a Tour”


    Upon entering the room, I noticed spots all over the floor of dried dirty water patches. I entered the washroom, and immediately noticed dirty water still in the tub ~ 2” depth with hair and sand. The side of the tub were very dirty. I took a towel to wipe the sides and it came up completely brown. There were dirty finger and hand marks all over the sides of doors, trim and tables. I then continued to clean the entire room from top to bottom, at which point when I came to the toilet, noticed a substance that looked like vomit down the far side of the toilet that faced away from the door. The drains to both our toilet and bath were nonfunctional. The showerhead did not produce pressure and was a slow trickle. I spoke with the reception and they seemed to fix the drainage issues. The pressure issue improved after the weekend when there were significantly less people at the resort. The food was not local and seemed to try to be americanized and fell short of our expectations. It was not enjoyable, and unfortunately my husband ended up ill and required medical attention when we returned back home. The grounds keeping was excellent and extremely lush. The servers, particularly Nino from the Steakhouse, and Glenda from the Customer Service were kind and talented in their positions. The employees worked very, very hard, and tried to keep up with the number of guests to the best of their abilities. Will not be returning to this resort. Fortunately it was the last on our tour program.


    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
    Dear Customer: Thank you for sending us your comment, we are very sorry for the situations presented during your stay and the health condition of your husband, for which we offer our apologies. As for the adjustments of the rooms, we have immediately communicated the situation to our maintenance managers and housekeeper so that better controls are managed in terms of room cleaning. In addition to the gastronomic theme, we will review our current menu wheel to provide the relevant improvements, guaranteeing the maximum delight of each of our visitors. We appreciate your review of our valuable staff, rest assured that we will congratulate each of them. We will assume the task of correcting each one of the aforementioned issues, as part of our commitment to continually improve. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    DEĞERLENDIRME

    Round Indicators

    • ekim 4 2019
    • Çift

    Chance C

    “Avoid this place”


    Avoid this place. The 5 star rating on their site is a total joke The worst food I have had at any hotel EVER (and i have stayed in thousand for my work). Other issues: At night the guards stayed under the stairwell of my building. No bathrooms there so guess where they went? Disgusting. Upon leaving, we had left our bracelets in the room. They threatened us with billing my credit card in full again. The lady at the desk was extremely rude to us. The good things: Beautiful grounds and cleaning staff.. You are better off staying at a small hotel in Tambor..


    Revenue BTAMBOR - Barcelo Tambor, bu yorumu yanıtladı
    Dear Customer, Thank you for sending us your appreciations, we regret what happened, for what you expose us, some of our services did not meet our usual quality standards, so we externalize our most sincere apologies. We will immediately proceed to review our current menus with our chefs in charge, guaranteeing our excellent gastronomic quality both nationally and internationally. We have informed the head of security to take the pertinent actions and thus prevent this type of practices from being presented again. As for the toilets of our employees, our facilities have adequate quantity and access according to each work area. In addition, to the reception issue, we have requested our head in charge to provide more advice and training to the area staff, always providing our outstanding customer service. We hope to have the opportunity to receive you again and thus be able to provide you with a stay according to your expectations. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

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