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Carretera Macao, S/N, Playa Arena Gorda   23301 Punta Cana La Altagracia ,   República Dominicana  


Places of Interest

28,4 km Punta Cana Uluslararası Havalimanı

14,3 km Macao Plajı

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Prizes and awards

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Occidental Caribe

4.0/5 Round Indicators
| 11472 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

38% Complete

4465

Çok iyi

28% Complete

3248

Normal

15% Complete

1813

Kötü

8% Complete

1011

Çok kötü

8% Complete

935

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Azzael M 03/26/2019 Arkadaş kaçamakları

    “Excellent service. One of the best hotels that I visited.”

    Thanks to all staff. The service was excellent. Friendly. But we need the WiFi to be included. The rooms are very clean. But need to improve the temperature inside the room. All service was amazing with extraordinary people helping us every day. Thanks again.
    Round Indicators
    TARA L Hemel Hempstead, İngiltere. 03/26/2019 Arkadaş kaçamakları

    “Disgraceful room paid for superior was given budget room”

    I arrived at 2.30 and it took until 3.40 to get checked in unacceptable no drinks offered whilst waiting in queue. I was taken to my room 2216 which I was not impressed with next door were students three sharing and all along the floor I found over 10 students and their rooms was exactly the same as mine. I then sat ont he bed to find blood on top of duvet cover and when I pulled back the sheet there was more blood. I phoned house guest and along came a female manager who told me that the room was superior and not the double which was cheaper when I booked I paid an extra 200 pounds for the superior and this room isn’t. I was then offered another room which was near lift and staircase very noisy I said I would settle for this original room as was quieter I also said that I would complain when back In the Uk then she shows me another room 3346 which is away from the noise and is the superior room as per photos online the room I had booked. We are now still not unpacked it’s 5.30pm over three hours here and our room door doesn’t open the latch is broken and housekeeper sends for mechanic who comes within 10 mins fixes it and goes 20 mins later another two men come and spray with wD40 they then leave half later we go on balcony no chairs?? So I phone downstairs and someone sends a man who looks at balcony door. At 7pm I ask at reception for chairs they said someone will come another two mechanics come to check the patio door again I just gave up and went to bed at 9pm a man is knocking at my door with two chairs. I then go in bathroom and as I move shaving mirror it falls off wall. Today cleaner said she would get it fixed but to be honest I can’t cope with any more workmen coming in. This whole hotel is not a recommendation other than the buffet area the staff are so friendly and helpful polite and food is great. I am now on day two and hoping to enjoy the next 5 days I have left hoping nothing else will break. Minibar is a joke also only three drinks until I spoke to cleaner this morning who has given me extra A shambles of a hotel and no compensation for the upset and trauma caused yesterday I was ready to get a flight home
    Round Indicators
    Daydream39559969402 03/26/2019 Çift

    “Honeymoon”

    Nice resort with a good beach and great personal. Wide variability of trips and good daily programms. We got a room with pool view, but ocean was in the view too. Invertory of room a bit used, but ok. Bathrooms could be better and cleaner. Bars pretty fast, but quality of drinks just average - no fresh juices, just syrups and a beer often caused heartburn. Two big pools for adults, one with whirlpool and second with bar inside and stage for events. The pool for kids with atractions. Many restaurants, great buffet and snack bar. 12 night is pretty long here, enough for 7-9 days.
    Round Indicators
    NikiMinaya 03/25/2019 Aile

    “Great Service”

    Jose and Oscar were very nice they made me feel at home and made great pizza !!! We will be coming back. The workers we very nice and the activities are very fun. Also the workers at the Buffett el alcarza are very nice and so willing to help. Thank you for a wonderful stay!

    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    Round Indicators
    Laura S Lake in the Hills, Illinois. 03/25/2019 Çift

    “Friendly staff, reasonably clean, lots of amenities, fair food”

    The staff were very friendly the entire trip. I always felt they wanted to make sure our stay was pleasant. Check-in was quick, but I wish they were more thorough on the amenities. Here is some info to know-you get a card that gets you a towel. You can exchange your towel about once a day for a fresh towel and to get a card back. You will need to turn that card in at check-out to avoid fees. The staff were really good about pickups and drop-offs for excursions. They always tracked when you left the resort even to walk to the strip mall down the street. Our room was decent. They didn’t do the best job cleaning/restocking but it was clean enough. The pools were great, the views were great, there was no seaweed on the beach. We did dancing, pool, trapezing, and used the included kayaks and snorkeling gear. The Michael Jackson Show was definitely the best show. The other performances had their good moments and their okay moments. The food was probably the biggest disappointment. We did not care for much other than the bread and fruit. It was really hard being vegetarian to try any other items, even the vegetable soup which is listed on the restaurant menus as vegetarian is made with chicken-I found that out the hard way when a chunk of chicken appeared on my spoon. We liked the Italian restaurant, the pizza place, and the Mexican restaurant the most. We never got to try the French restaurant due to it being closed on the weekends. You get to book restaurants daily. If you have a longer stay you can book multiple days in one day. We definitely recommend trying the restaurants if you can over the buffet. If you are unhappy with your meal you can always go to the buffet. There is always some kind of food open if you have any excursions that cause you to leave early in the morning or get back late. The activity schedule was not very accurate so just keep your eye out if you want to do activities and jump in whenever you feel like it. I don’t drink, but my partner does, and he could always get a drink whenever he wanted to, and they had didn’t specialty drinks available every day. We were able to get Wifi every day at the casino. If you don’t want to gamble they just have chairs you can sit in. You do have to be 18 or older to get in. The location was good, we felt very safe. I’m torn on if I would go back. We really like everything this resort had to offer and the cost was really great. We just heard such good things from other people about the food at other resorts that it makes us think we may want something different. The size was medium so it didn’t take to long to get place to place and you often got to see the same staff and they would recognize you. Remember to bring singles and fives to you can tip staff. Tipping is very much encouraged/expected in the Dominican.

    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
     Dear guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    DEĞERLENDIRME

    Round Indicators

    • mart 26 2019
    • Arkadaş kaçamakları

    Azzael M

    “Excellent service. One of the best hotels that I visited.”


    Thanks to all staff. The service was excellent. Friendly. But we need the WiFi to be included. The rooms are very clean. But need to improve the temperature inside the room. All service was amazing with extraordinary people helping us every day. Thanks again.


    DEĞERLENDIRME

    Round Indicators

    • mart 26 2019
    • Hemel Hempstead, İngiltere
    • Arkadaş kaçamakları

    TARA L

    “Disgraceful room paid for superior was given budget room”


    I arrived at 2.30 and it took until 3.40 to get checked in unacceptable no drinks offered whilst waiting in queue. I was taken to my room 2216 which I was not impressed with next door were students three sharing and all along the floor I found over 10 students and their rooms was exactly the same as mine. I then sat ont he bed to find blood on top of duvet cover and when I pulled back the sheet there was more blood. I phoned house guest and along came a female manager who told me that the room was superior and not the double which was cheaper when I booked I paid an extra 200 pounds for the superior and this room isn’t. I was then offered another room which was near lift and staircase very noisy I said I would settle for this original room as was quieter I also said that I would complain when back In the Uk then she shows me another room 3346 which is away from the noise and is the superior room as per photos online the room I had booked. We are now still not unpacked it’s 5.30pm over three hours here and our room door doesn’t open the latch is broken and housekeeper sends for mechanic who comes within 10 mins fixes it and goes 20 mins later another two men come and spray with wD40 they then leave half later we go on balcony no chairs?? So I phone downstairs and someone sends a man who looks at balcony door. At 7pm I ask at reception for chairs they said someone will come another two mechanics come to check the patio door again I just gave up and went to bed at 9pm a man is knocking at my door with two chairs. I then go in bathroom and as I move shaving mirror it falls off wall. Today cleaner said she would get it fixed but to be honest I can’t cope with any more workmen coming in. This whole hotel is not a recommendation other than the buffet area the staff are so friendly and helpful polite and food is great. I am now on day two and hoping to enjoy the next 5 days I have left hoping nothing else will break. Minibar is a joke also only three drinks until I spoke to cleaner this morning who has given me extra A shambles of a hotel and no compensation for the upset and trauma caused yesterday I was ready to get a flight home


    DEĞERLENDIRME

    Round Indicators

    • mart 26 2019
    • Çift

    Daydream39559969402

    “Honeymoon”


    Nice resort with a good beach and great personal. Wide variability of trips and good daily programms. We got a room with pool view, but ocean was in the view too. Invertory of room a bit used, but ok. Bathrooms could be better and cleaner. Bars pretty fast, but quality of drinks just average - no fresh juices, just syrups and a beer often caused heartburn. Two big pools for adults, one with whirlpool and second with bar inside and stage for events. The pool for kids with atractions. Many restaurants, great buffet and snack bar. 12 night is pretty long here, enough for 7-9 days.


    DEĞERLENDIRME

    Round Indicators

    • mart 25 2019
    • Aile

    NikiMinaya

    “Great Service”


    Jose and Oscar were very nice they made me feel at home and made great pizza !!! We will be coming back. The workers we very nice and the activities are very fun. Also the workers at the Buffett el alcarza are very nice and so willing to help. Thank you for a wonderful stay!


    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    DEĞERLENDIRME

    Round Indicators

    • mart 25 2019
    • Lake in the Hills, Illinois
    • Çift

    Laura S

    “Friendly staff, reasonably clean, lots of amenities, fair food”


    The staff were very friendly the entire trip. I always felt they wanted to make sure our stay was pleasant. Check-in was quick, but I wish they were more thorough on the amenities. Here is some info to know-you get a card that gets you a towel. You can exchange your towel about once a day for a fresh towel and to get a card back. You will need to turn that card in at check-out to avoid fees. The staff were really good about pickups and drop-offs for excursions. They always tracked when you left the resort even to walk to the strip mall down the street. Our room was decent. They didn’t do the best job cleaning/restocking but it was clean enough. The pools were great, the views were great, there was no seaweed on the beach. We did dancing, pool, trapezing, and used the included kayaks and snorkeling gear. The Michael Jackson Show was definitely the best show. The other performances had their good moments and their okay moments. The food was probably the biggest disappointment. We did not care for much other than the bread and fruit. It was really hard being vegetarian to try any other items, even the vegetable soup which is listed on the restaurant menus as vegetarian is made with chicken-I found that out the hard way when a chunk of chicken appeared on my spoon. We liked the Italian restaurant, the pizza place, and the Mexican restaurant the most. We never got to try the French restaurant due to it being closed on the weekends. You get to book restaurants daily. If you have a longer stay you can book multiple days in one day. We definitely recommend trying the restaurants if you can over the buffet. If you are unhappy with your meal you can always go to the buffet. There is always some kind of food open if you have any excursions that cause you to leave early in the morning or get back late. The activity schedule was not very accurate so just keep your eye out if you want to do activities and jump in whenever you feel like it. I don’t drink, but my partner does, and he could always get a drink whenever he wanted to, and they had didn’t specialty drinks available every day. We were able to get Wifi every day at the casino. If you don’t want to gamble they just have chairs you can sit in. You do have to be 18 or older to get in. The location was good, we felt very safe. I’m torn on if I would go back. We really like everything this resort had to offer and the cost was really great. We just heard such good things from other people about the food at other resorts that it makes us think we may want something different. The size was medium so it didn’t take to long to get place to place and you often got to see the same staff and they would recognize you. Remember to bring singles and fives to you can tip staff. Tipping is very much encouraged/expected in the Dominican.


    Director General Marcos C - Occidental Caribe, bu yorumu yanıtladı
    Dear guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

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