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Hotel Beach Views  Occidental Grand Xcaret Resort
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map

Harita ve konum

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı 

3 km Carmen Plajı

41 km Xel há

Yalnızca birkaç adım ötede Xcaret Park

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 17580 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

48% Complete

8446

Çok iyi

30% Complete

5325

Normal

11% Complete

2100

Kötü

5% Complete

955

Çok kötü

4% Complete

754

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    rsdcduarte Duarte, Kaliforniya. 07/15/2019 Arkadaş kaçamakları

    “Wedding anniversary with friends”

    I will probably recommend this hotel if you don't mind waiting a while to check-in , walk a bit far to restaurant/pool and pay for wi-fi. Rooms were fairly clean. Air conditioning worked great. You have a free minibar with water,soda and beer. a couple restaurants where staff were really nice.
    Round Indicators
    Putz33 07/15/2019 Arkadaş kaçamakları

    “BEWARE OF FOOD - other than that it's pretty good!”

    To start off we were pretty pleased with the resort, beautiful landscapes, lovely beach, wonderful staff. We stayed in building 19 and were accompanied by about 20 friends and family for a wedding. First day was great, free drinks at swim up bar yada yada, that night we ate at the main buffet and boom we all had diarrhea. Now because its kind of embarrassing everyone kept it to them selves so no-one knew anyone else was going through the same thing. Day 2 - different restaurant same issue ..not as bad. Maybe residule from first night? Next night and Night after that we tried different restaurants on the resort and then we hit los olivos. After that it was full blown stomach cramps, diarreah, throwing up ... half our group was MIA for two days bed ridden from having to go to the washroom countless times every few minutes. We avoided eatting anything.that potentially could be contaminated ..so bread and water essentially, defeating the all inclusive option which we paid a hefty sum for. After we got home from our 7 day stay about 8 of us couldn't go to work. Weak and still having worse symptoms even now 3 days after arriving home. Now I'm not sure what kind of health and safety food inspections are taking place here but we will be contacting our agent and making sure we get a full report. I imagine it could be the salad bar being washed with the yellow water that comes out of your taps.. btw people don't brush your water from the sink. I am heavily disturbed by the amount of reviews regarding this in the past with seemingly nothing done about it. Just my two cents but if your going to spend however many millions on your resort and park maybe it's time to start thinking about upgrading your water treatment systems.
    Round Indicators
    deniseanderson642 07/15/2019 Çift

    “Occidental Hotel, cancun, Mexico”

    Friendly staff, lovely room, excellent food and service. The pools were lovely, the beach was beautiful. We particularly liked eating at the beach bar for breakfast and lunch as the food was excellent, lots of choice and the waiters and waitresses were so friendly and helpful.

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards,

    Round Indicators
    agreg2015 Arcata, Kaliforniya. 07/14/2019 Arkadaş kaçamakları

    “Wonderful stay”

    First time at an all-inclusive resort. The staff were very attentive, professional and gracious. The food was very good and the facilities beautiful. The security was quite impressive between facilities; not sure why it was so tight but glad it was there. All very professional. Only complaint was that wi-fi wasn't free, but just helped me detach from my phone.

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. Regards.

    Round Indicators
    gormanam8 Albany, New York. 07/14/2019 Aile

    “Thank you Mark and Delfino”

    The employees Mark from first club and Delfino from the steak house were absolutely amazing!! We miss you both already! Mark and Isabella would great us we a smile everyday and made our stay extra special. Delfino was the best sever we have ever had anywhere!!! He is exceptional ! We made a trip to the steak house three nights and we left knowing about Mark's family. Thank you for making my family vacation the most amazing experience !

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • temmuz 15 2019
    • Duarte, Kaliforniya
    • Arkadaş kaçamakları

    rsdcduarte

    “Wedding anniversary with friends”


    I will probably recommend this hotel if you don't mind waiting a while to check-in , walk a bit far to restaurant/pool and pay for wi-fi. Rooms were fairly clean. Air conditioning worked great. You have a free minibar with water,soda and beer. a couple restaurants where staff were really nice.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 15 2019
    • Arkadaş kaçamakları

    Putz33

    “BEWARE OF FOOD - other than that it's pretty good!”


    To start off we were pretty pleased with the resort, beautiful landscapes, lovely beach, wonderful staff. We stayed in building 19 and were accompanied by about 20 friends and family for a wedding. First day was great, free drinks at swim up bar yada yada, that night we ate at the main buffet and boom we all had diarrhea. Now because its kind of embarrassing everyone kept it to them selves so no-one knew anyone else was going through the same thing. Day 2 - different restaurant same issue ..not as bad. Maybe residule from first night? Next night and Night after that we tried different restaurants on the resort and then we hit los olivos. After that it was full blown stomach cramps, diarreah, throwing up ... half our group was MIA for two days bed ridden from having to go to the washroom countless times every few minutes. We avoided eatting anything.that potentially could be contaminated ..so bread and water essentially, defeating the all inclusive option which we paid a hefty sum for. After we got home from our 7 day stay about 8 of us couldn't go to work. Weak and still having worse symptoms even now 3 days after arriving home. Now I'm not sure what kind of health and safety food inspections are taking place here but we will be contacting our agent and making sure we get a full report. I imagine it could be the salad bar being washed with the yellow water that comes out of your taps.. btw people don't brush your water from the sink. I am heavily disturbed by the amount of reviews regarding this in the past with seemingly nothing done about it. Just my two cents but if your going to spend however many millions on your resort and park maybe it's time to start thinking about upgrading your water treatment systems.


    DEĞERLENDIRME

    Round Indicators

    • temmuz 15 2019
    • Çift

    deniseanderson642

    “Occidental Hotel, cancun, Mexico”


    Friendly staff, lovely room, excellent food and service. The pools were lovely, the beach was beautiful. We particularly liked eating at the beach bar for breakfast and lunch as the food was excellent, lots of choice and the waiters and waitresses were so friendly and helpful.


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards,

    DEĞERLENDIRME

    Round Indicators

    • temmuz 14 2019
    • Arcata, Kaliforniya
    • Arkadaş kaçamakları

    agreg2015

    “Wonderful stay”


    First time at an all-inclusive resort. The staff were very attentive, professional and gracious. The food was very good and the facilities beautiful. The security was quite impressive between facilities; not sure why it was so tight but glad it was there. All very professional. Only complaint was that wi-fi wasn't free, but just helped me detach from my phone.


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. Regards.

    DEĞERLENDIRME

    Round Indicators

    • temmuz 14 2019
    • Albany, New York
    • Aile

    gormanam8

    “Thank you Mark and Delfino”


    The employees Mark from first club and Delfino from the steak house were absolutely amazing!! We miss you both already! Mark and Isabella would great us we a smile everyday and made our stay extra special. Delfino was the best sever we have ever had anywhere!!! He is exceptional ! We made a trip to the steak house three nights and we left knowing about Mark's family. Thank you for making my family vacation the most amazing experience !


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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