Hotel Beach Views  Occidental Grand Xcaret Resort
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Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı 

3 km Carmen Plajı

41 km Xel há

Yalnızca birkaç adım ötede Xcaret Park

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Occidental at Xcaret Destination

4.0/5 Round Indicators
| 15429 Görüşler

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    Round Indicators
    jent12018 Glasgow, İngiltere. 09/20/2018 Aile

    “Perfect resort for exploring with a 4 year old”

    We stayed for a fortnight at the start of September with our four year old son. This was our 4th trip to this hotel, however our first since our son was born. We stayed in a junior suite to have a little more space this time, and it was perfect as we were able to get one with 2 queen beds and a sofa for us to relax on (rather than one bed and a sofa bed). The room was lovely, well air conditioned and well maintained. The hotel itself is fantastic with many pools and places to eat and spread out meaning you can explore through various jungle paths and see some ruins. You get to see lots of interesting wildlife, our particular favourite is watching the monkeys swinging through the trees (and sitting on the balcony). The food is the only reason I haven’t given the hotel 5 stars as this is not as good as it used to be, less selection and less speciality nights etc…, and evening buffet did not cater well for children, with my son having bread and cheese most evenings. As he was eating well at breakfast and lunch this wasn’t a massive problem. While the food wasn’t great the service was good, with a particular buffer restaurant waiter (Roman Diaz) looking after us well who my son was desperate see every night. As the hotel is linked to Xcaret it is ideal also. We paid of the unlimited Xcaret experience and were in Xcaret at least once every day, which was amazing. We were able to really enjoy Xcaret without having to try and do all on one day and were able to return to our favourite activities many times. From a kids perspective we haven’t ever used kids clubs before and had considered it for this holiday but there weren’t many children round and the kids club never looked to be in use (while it was definitely open). As we don’t use it its not a concern for us, but others looking for these facilities could be disappointed as children may not enjoy if very quiet. I really recommend this hotel for someone looking for a chilled out relaxed holiday away from the business of a main resort.

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    guzmanddsMiramar Miramar. 09/20/2018 Arkadaş kaçamakları

    “Perfect for a group but.....”

    The property is amazing Great that they have golf carts to take to the beach because it’s a long way. The front desk and checking in is a horrible procedure. No many people a no computers. Seems that everything is done by hand and lots of paper. So it took 1 hour to ck me in. Finally I upgraded to a junior suite. The nicks and dime you for everything. WiFi is not included anywhere. $25 per phone When I called front desk because I had no robe and slippers they had to ck if it was in my reservation even though I had upgraded. Anyways the brought it to me. It would have been ridiculous not to. Service in restaurants is good and with a smile. The activities in the pool are awesome. Those guys are the best trying to entertain you . Food is ok. Not the best. And drinks are water down. Is to be expected right? The room I had was spacious and clean. Very comfortable but no decorations at all it look weird being almost bare The positively is definitely the property where you see wild life monkeys. Iguanas and tropical lush . They have more expensive options like the royal club. Not worth it I feel. The beach is basically man made but very nice. I enjoy it since it was shallow. Beautiful water The whole place looks clean and maintained Many pools. For any taste. Planning for tours tomorrow so will keep you posted!

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    Round Indicators
    gusj44 Chicago, Illinois. 09/20/2018 Aile

    “Good resort, could do without the timeshare sales people.”

    Overall 4 out of 5 stars. Initial check in a bit disappointing. Put us in a room with 2 full size beds. After complaining and talking to the manager we got what we paid for a king size bed. Food quality is good. Jose Antonio waiter was extremely serviceable and helpful. Ala cart restaurant Sonora was our favorite. Great steaks and cuts. Aydee Master Chef was excellent, she has a true passion for her work and takes great pride in her work. No reservations required for any but do have attire restrictions. The grounds are beautiful. Overall service is good, not great. Pool service is little or none existant. You have to be at the main pool to get to the main bar. Again service requires improvement. Wifi was spotty and issues half the time. You have to pay for it. Most resorts are free. A little bit disappointing with the constant pressure or sales pitch. Every building has sales people at a desk greeting you every day. Don't get me wrong they do have some useful information. But in our case the female representative would not take no for an answer. Wanted to have breakfast with my wife and I. To give us a welcome message and gifts. NOT need Thank you! Please stop this. I have also given my opinion to Apple Vacations about this. Having visited Cancun and Riviera Maya for 20 years visiting different places this is a 4 star resort, need improvement on service and luxury. Bottom line is I would recommend it. Good value overall. But if you need improvement step it up. Maybe they will since they are part of Barcelo Resorts, they have a higher standard in my opinion.

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    jacqueline o 09/20/2018 Çift

    “There are better hotels in the riviera maiya area”

    This hotels lacks certain basic facilities that you would expect from a 4* hotel in terms of quality and comfort (long wait for check in, no padding on sunbeds, few umbrella's round the pool and beach, poor quality food, cater mostly for locals, annoying music on a loop in main areas) but the staff were lovely and did all they could to help. The nightclub caters mainly for locals too as they tend to play so much latino music it gets boring after a while, and international music is circa 70's and 80's.The park is okay, but suits kids more than adults wanting to seriously snorkel. The animals such as monkey's free to roam and inhabit the hotel with guests was nice. The 'royal' members only area of the hotel should be the minimum you would expect of the standard throughout the whole hotel for what you are paying for a stay here. Stay at the El Dorado (adult only hotel) for an al a carte, superior experience for the same price. The 'boss' in the presentation for Barcelo goes really cold on you if you don't sign up. The 25 week deal is actually quite good; but his attitude put me off completely and I decided to look at other hotel groups instead. His presentation helped me consider entering a contract (as it works out good value for money) but not through him! The best thing about this hotel is the all inclusive premium drinks and lovely staff.

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Regards.

    Round Indicators
    etmiller72 Brooklyn, New York. 09/19/2018 Çift

    “Relaxing week at Occidental”

    Me and my husband loved this hotel. It is also very kid friendly and would come back with our kids next time. We loved how it was right next door to Xcaret and we didn't even have to leave the property to get there. The only negative to us is that if you want to eat at the specialty restaurants the men have to wear pants to dinner which they didn't tell you that on the website but you can get pants from guest services but they require 24 hr notice. Otherwise we loved everything about the hotel and would definitely go back again.

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • eylül 20 2018
    • Glasgow, İngiltere
    • Aile

    jent12018

    “Perfect resort for exploring with a 4 year old”


    We stayed for a fortnight at the start of September with our four year old son. This was our 4th trip to this hotel, however our first since our son was born. We stayed in a junior suite to have a little more space this time, and it was perfect as we were able to get one with 2 queen beds and a sofa for us to relax on (rather than one bed and a sofa bed). The room was lovely, well air conditioned and well maintained. The hotel itself is fantastic with many pools and places to eat and spread out meaning you can explore through various jungle paths and see some ruins. You get to see lots of interesting wildlife, our particular favourite is watching the monkeys swinging through the trees (and sitting on the balcony). The food is the only reason I haven’t given the hotel 5 stars as this is not as good as it used to be, less selection and less speciality nights etc…, and evening buffet did not cater well for children, with my son having bread and cheese most evenings. As he was eating well at breakfast and lunch this wasn’t a massive problem. While the food wasn’t great the service was good, with a particular buffer restaurant waiter (Roman Diaz) looking after us well who my son was desperate see every night. As the hotel is linked to Xcaret it is ideal also. We paid of the unlimited Xcaret experience and were in Xcaret at least once every day, which was amazing. We were able to really enjoy Xcaret without having to try and do all on one day and were able to return to our favourite activities many times. From a kids perspective we haven’t ever used kids clubs before and had considered it for this holiday but there weren’t many children round and the kids club never looked to be in use (while it was definitely open). As we don’t use it its not a concern for us, but others looking for these facilities could be disappointed as children may not enjoy if very quiet. I really recommend this hotel for someone looking for a chilled out relaxed holiday away from the business of a main resort.


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • eylül 20 2018
    • Miramar
    • Arkadaş kaçamakları

    guzmanddsMiramar

    “Perfect for a group but.....”


    The property is amazing Great that they have golf carts to take to the beach because it’s a long way. The front desk and checking in is a horrible procedure. No many people a no computers. Seems that everything is done by hand and lots of paper. So it took 1 hour to ck me in. Finally I upgraded to a junior suite. The nicks and dime you for everything. WiFi is not included anywhere. $25 per phone When I called front desk because I had no robe and slippers they had to ck if it was in my reservation even though I had upgraded. Anyways the brought it to me. It would have been ridiculous not to. Service in restaurants is good and with a smile. The activities in the pool are awesome. Those guys are the best trying to entertain you . Food is ok. Not the best. And drinks are water down. Is to be expected right? The room I had was spacious and clean. Very comfortable but no decorations at all it look weird being almost bare The positively is definitely the property where you see wild life monkeys. Iguanas and tropical lush . They have more expensive options like the royal club. Not worth it I feel. The beach is basically man made but very nice. I enjoy it since it was shallow. Beautiful water The whole place looks clean and maintained Many pools. For any taste. Planning for tours tomorrow so will keep you posted!


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    DEĞERLENDIRME

    Round Indicators

    • eylül 20 2018
    • Chicago, Illinois
    • Aile

    gusj44

    “Good resort, could do without the timeshare sales people.”


    Overall 4 out of 5 stars. Initial check in a bit disappointing. Put us in a room with 2 full size beds. After complaining and talking to the manager we got what we paid for a king size bed. Food quality is good. Jose Antonio waiter was extremely serviceable and helpful. Ala cart restaurant Sonora was our favorite. Great steaks and cuts. Aydee Master Chef was excellent, she has a true passion for her work and takes great pride in her work. No reservations required for any but do have attire restrictions. The grounds are beautiful. Overall service is good, not great. Pool service is little or none existant. You have to be at the main pool to get to the main bar. Again service requires improvement. Wifi was spotty and issues half the time. You have to pay for it. Most resorts are free. A little bit disappointing with the constant pressure or sales pitch. Every building has sales people at a desk greeting you every day. Don't get me wrong they do have some useful information. But in our case the female representative would not take no for an answer. Wanted to have breakfast with my wife and I. To give us a welcome message and gifts. NOT need Thank you! Please stop this. I have also given my opinion to Apple Vacations about this. Having visited Cancun and Riviera Maya for 20 years visiting different places this is a 4 star resort, need improvement on service and luxury. Bottom line is I would recommend it. Good value overall. But if you need improvement step it up. Maybe they will since they are part of Barcelo Resorts, they have a higher standard in my opinion.


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • eylül 20 2018
    • Çift

    jacqueline o

    “There are better hotels in the riviera maiya area”


    This hotels lacks certain basic facilities that you would expect from a 4* hotel in terms of quality and comfort (long wait for check in, no padding on sunbeds, few umbrella's round the pool and beach, poor quality food, cater mostly for locals, annoying music on a loop in main areas) but the staff were lovely and did all they could to help. The nightclub caters mainly for locals too as they tend to play so much latino music it gets boring after a while, and international music is circa 70's and 80's.The park is okay, but suits kids more than adults wanting to seriously snorkel. The animals such as monkey's free to roam and inhabit the hotel with guests was nice. The 'royal' members only area of the hotel should be the minimum you would expect of the standard throughout the whole hotel for what you are paying for a stay here. Stay at the El Dorado (adult only hotel) for an al a carte, superior experience for the same price. The 'boss' in the presentation for Barcelo goes really cold on you if you don't sign up. The 25 week deal is actually quite good; but his attitude put me off completely and I decided to look at other hotel groups instead. His presentation helped me consider entering a contract (as it works out good value for money) but not through him! The best thing about this hotel is the all inclusive premium drinks and lovely staff.


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Regards.

    DEĞERLENDIRME

    Round Indicators

    • eylül 19 2018
    • Brooklyn, New York
    • Çift

    etmiller72

    “Relaxing week at Occidental”


    Me and my husband loved this hotel. It is also very kid friendly and would come back with our kids next time. We loved how it was right next door to Xcaret and we didn't even have to leave the property to get there. The only negative to us is that if you want to eat at the specialty restaurants the men have to wear pants to dinner which they didn't tell you that on the website but you can get pants from guest services but they require 24 hr notice. Otherwise we loved everything about the hotel and would definitely go back again.


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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