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Hotel Beach Views  Occidental Grand Xcaret Resort
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map

Harita ve konum

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı 

3 km Carmen Plajı

41 km Xel há

Yalnızca birkaç adım ötede Xcaret Park

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18855 Görüşler

TOPLAM DEĞERLENDIRME

Round Indicators

DETAYLI DEĞERLENDIRME

Round Indicators

Kalite-fiyat ilişkisi

Round Indicators

Konum

Round Indicators

Uyku kalitesi

Round Indicators

Odalar

Round Indicators

Temizlik

Round Indicators

Hizmet


Yorumlar

Mükemmel

48% Complete

9176

Çok iyi

29% Complete

5624

Normal

11% Complete

2226

Kötü

5% Complete

1016

Çok kötü

4% Complete

813

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Canadiantravelfam68 Ontario, Kanada. 02/21/2020 Aile

    “Jungle like atmosphere!”

    This was a wonderful experience for our combined family vacation. Our children ages from 2-16 all had an incredible experience. Calm beach, monkeys and other wildlife at and outside our back doors, shallow pool entry and over the top friendly staff made our children feel special at every corner of this resort. I had an opportunity meet Louis the trainer (great guy to chat with!) and utilize the gym five out of our seven day visit. The club was clean and well equipped with equipment that covered a whole body workout. Most strength equipment being Life Fitness and enough cardio equipment to serve the hotel guests. The main buffet was definitely the place to eat for the best selection. The beach buffet was great for breakfast and the snack bar wasn’t our favourite. Nonetheless the main restaurants did not disappoint! No reservations required made it easy to decide last minute what we felt like eating daily. All the main restaurants were a 10/10! The staff was friendly and accommodating every meal. A rare filet steak was cooked perfectly rare and steakhouse quality. I always requested an extra cut and always received exactly what I wanted!! The Excaret park did not disappoint and the nightly show is a must see. Our children sat attentively for the whole two plus hours, we all learned about the beautiful Mayan culture. My only unfortunate experience was with Fernando Diaz the beach bartender. We traveled with ten family members five of which are children. Ordering more than two or three drinks seemed to be an issue for Fernando. I always started with a tip up front and on three occasions Fernando commented when I asked for additional drinks. I asked if it would be better to have all ten guests clutter the bar? I don’t intimidate but Fernando Diaz demeaner actually made it uncomfortable for me to go back at all after the second day. I did bring my concerns to the attention to management, I hope that Fernando Diaz attitude is corrected so that other guests are not subjected to his rude attitude. All in all a good vacation for both children and adults. Clean, entertaining and friendly culture. Thank you to all staff for the wonderful experience 🙂 MacDonald Family .
    Round Indicators
    Discover556684 02/21/2020

    “Excellent place to stay”

    More things to do and see than you can do in one week. Having Xcaret Park in walking distance from hotel gives you many more things to do for family vacations. Because of our age we did not do many of the exciting things available there but we did go and look at them all.
    Round Indicators
    tinacW103LG 02/21/2020 Aile

    “Excellent location”

    This is an excellent location, setting like if you were in the jungle, but with all the nice amenities nice comfortable bed and pillows, and to the exception service from the restaurant, bar, entertainment, housekeeping, front desk. The hotel is next to Xacrat park which is only about 5 minutes walk. I was very impressed with the children's club, my 2 daughters age 10 and 8 had a wonderful time doing archery, and dolphins tour. Especial thanks to all this wonderful ladies who works in the kids club Regina, Areli, Valeria, and Katherine, thank you for giving my kids a wonderful vacation. We will definitely come back again!
    Round Indicators
    Tour700327 02/21/2020 Aile

    “Timeshare scam”

    I will start this review by saying: If you are looking for helpful advice on anything other than avoiding every employee there because they damn near force you into a time share meeting, look elsewhere. My family (husband, 9 and 10 year old sons and I) stayed at the resort in August. On arrival to our room, every time we left our room, and even when we walked towards the beach we were practically accosted by staff offering discounts on certain excursions if we go to a timeshare breakfast. We consistently said no, and were starting to get frustrated that we felt like we couldn’t go back to our hotel room because the employees at the front desk made us say no each time we passed them. The second to last day, my 10 year old gets stopped by an employee offering a discounted snorkeling tour of his parents go to a dinner they would go to anyway. We finally caved because we all wanted to do snorkeling before we left. We went to the dinner, had wine brought to us without us asking and went through the sales pitch. Got roped to going back to the sales room with an offer of a “really cool Nintendo room” for the boys. In the sales room they pour us each a glass of champagne immediately. The pitch was excellent. They knew EXACTLY what to say. Nothing sleazy about that, except for the constant offering of more champagne before I had even taken a sip. So we end up with a contract in front of us, I am reading it VERY thoroughly and see a line that says “complete cancellation and full refund if you send a written request to cancel dated within 5 days of purchase date.” I read it again. I ask about that line, they say “yeah, that gives you time to think about it. You could even walk in here tomorrow to cancel. No big deal” so we sign and put it on our new travel rewards card we opened with them. Smart? No. But we had at least a couple of days to talk it over in private without alcohol. After a sober discussion on the plane we decide to cancel. I write the statement the day we got back which is 3 days after the contract was signed. I get a certified express international copy sent that day. Dated that day, with the promise that it will reach Mexico in 1 day. So it was dated on the third day, to be delivered on the fourth day. I have a receipt with the date it was sent and a confirmation the next day in writing that it was delivered (I spent $100 for that service knowing I needed a record.) I got a notice that our membership was canceled. Nice! But wait. 3 months later I got an email stating my credit score had gone down. I check it out and I have a delinquent RCI travel account reported. So the membership was canceled, but the $1700 refund was never given. I immediately call every number I have on the contract, only to be told that I don’t have the right department and they can’t transfer me to the right department. I literally called 21 different phone numbers that day. No one could help me no matter how much they wanted to. No authority to change the account and no idea who has that authority. I called each number multiple times a week for another month until I finally got ahold of SOMEONE who transferred me to a manager. I was told that all I needed to do was send a copy of my receipt with the date that I sent the letter. Easy. I emailed it to her while I was still on the phone. She said she would have it refunded by the end of the week. I asked for her direct number and she reluctantly gave it to me. This was November of 2019. I have not received a refund, but my credit score went down a full 90 points. I have called that number only to receive a full voicemail box repeatedly. I have written emails that range from polite inquiries to the last one which stated that if I didn’t hear back in a week I would contact a lawyer. STAY AWAY FROM THE TIMESHARE PITCH. Better yet, stay away from the whole crooked company. There are much better hotels in Mexico. I recommend Dreams Tulum. This one is mediocre at best.
    Round Indicators
    450ronalds 02/21/2020 Arkadaş kaçamakları

    “Staff at Occidental at Xcaret”

    The greatest restaurant servers in all of Mexico. Julio Valdez and Adrian Chan are the finest gentlemen and restaurant personnel. If you get a chance to go to Occidental Xcaret tell them Poncho sent you!!!!!

    DEĞERLENDIRME

    Round Indicators

    • şubat 21 2020
    • Ontario, Kanada
    • Aile

    Canadiantravelfam68

    “Jungle like atmosphere!”


    This was a wonderful experience for our combined family vacation. Our children ages from 2-16 all had an incredible experience. Calm beach, monkeys and other wildlife at and outside our back doors, shallow pool entry and over the top friendly staff made our children feel special at every corner of this resort. I had an opportunity meet Louis the trainer (great guy to chat with!) and utilize the gym five out of our seven day visit. The club was clean and well equipped with equipment that covered a whole body workout. Most strength equipment being Life Fitness and enough cardio equipment to serve the hotel guests. The main buffet was definitely the place to eat for the best selection. The beach buffet was great for breakfast and the snack bar wasn’t our favourite. Nonetheless the main restaurants did not disappoint! No reservations required made it easy to decide last minute what we felt like eating daily. All the main restaurants were a 10/10! The staff was friendly and accommodating every meal. A rare filet steak was cooked perfectly rare and steakhouse quality. I always requested an extra cut and always received exactly what I wanted!! The Excaret park did not disappoint and the nightly show is a must see. Our children sat attentively for the whole two plus hours, we all learned about the beautiful Mayan culture. My only unfortunate experience was with Fernando Diaz the beach bartender. We traveled with ten family members five of which are children. Ordering more than two or three drinks seemed to be an issue for Fernando. I always started with a tip up front and on three occasions Fernando commented when I asked for additional drinks. I asked if it would be better to have all ten guests clutter the bar? I don’t intimidate but Fernando Diaz demeaner actually made it uncomfortable for me to go back at all after the second day. I did bring my concerns to the attention to management, I hope that Fernando Diaz attitude is corrected so that other guests are not subjected to his rude attitude. All in all a good vacation for both children and adults. Clean, entertaining and friendly culture. Thank you to all staff for the wonderful experience 🙂 MacDonald Family .


    DEĞERLENDIRME

    Round Indicators

    • şubat 21 2020

    Discover556684

    “Excellent place to stay”


    More things to do and see than you can do in one week. Having Xcaret Park in walking distance from hotel gives you many more things to do for family vacations. Because of our age we did not do many of the exciting things available there but we did go and look at them all.


    DEĞERLENDIRME

    Round Indicators

    • şubat 21 2020
    • Aile

    tinacW103LG

    “Excellent location”


    This is an excellent location, setting like if you were in the jungle, but with all the nice amenities nice comfortable bed and pillows, and to the exception service from the restaurant, bar, entertainment, housekeeping, front desk. The hotel is next to Xacrat park which is only about 5 minutes walk. I was very impressed with the children's club, my 2 daughters age 10 and 8 had a wonderful time doing archery, and dolphins tour. Especial thanks to all this wonderful ladies who works in the kids club Regina, Areli, Valeria, and Katherine, thank you for giving my kids a wonderful vacation. We will definitely come back again!


    DEĞERLENDIRME

    Round Indicators

    • şubat 21 2020
    • Aile

    Tour700327

    “Timeshare scam”


    I will start this review by saying: If you are looking for helpful advice on anything other than avoiding every employee there because they damn near force you into a time share meeting, look elsewhere. My family (husband, 9 and 10 year old sons and I) stayed at the resort in August. On arrival to our room, every time we left our room, and even when we walked towards the beach we were practically accosted by staff offering discounts on certain excursions if we go to a timeshare breakfast. We consistently said no, and were starting to get frustrated that we felt like we couldn’t go back to our hotel room because the employees at the front desk made us say no each time we passed them. The second to last day, my 10 year old gets stopped by an employee offering a discounted snorkeling tour of his parents go to a dinner they would go to anyway. We finally caved because we all wanted to do snorkeling before we left. We went to the dinner, had wine brought to us without us asking and went through the sales pitch. Got roped to going back to the sales room with an offer of a “really cool Nintendo room” for the boys. In the sales room they pour us each a glass of champagne immediately. The pitch was excellent. They knew EXACTLY what to say. Nothing sleazy about that, except for the constant offering of more champagne before I had even taken a sip. So we end up with a contract in front of us, I am reading it VERY thoroughly and see a line that says “complete cancellation and full refund if you send a written request to cancel dated within 5 days of purchase date.” I read it again. I ask about that line, they say “yeah, that gives you time to think about it. You could even walk in here tomorrow to cancel. No big deal” so we sign and put it on our new travel rewards card we opened with them. Smart? No. But we had at least a couple of days to talk it over in private without alcohol. After a sober discussion on the plane we decide to cancel. I write the statement the day we got back which is 3 days after the contract was signed. I get a certified express international copy sent that day. Dated that day, with the promise that it will reach Mexico in 1 day. So it was dated on the third day, to be delivered on the fourth day. I have a receipt with the date it was sent and a confirmation the next day in writing that it was delivered (I spent $100 for that service knowing I needed a record.) I got a notice that our membership was canceled. Nice! But wait. 3 months later I got an email stating my credit score had gone down. I check it out and I have a delinquent RCI travel account reported. So the membership was canceled, but the $1700 refund was never given. I immediately call every number I have on the contract, only to be told that I don’t have the right department and they can’t transfer me to the right department. I literally called 21 different phone numbers that day. No one could help me no matter how much they wanted to. No authority to change the account and no idea who has that authority. I called each number multiple times a week for another month until I finally got ahold of SOMEONE who transferred me to a manager. I was told that all I needed to do was send a copy of my receipt with the date that I sent the letter. Easy. I emailed it to her while I was still on the phone. She said she would have it refunded by the end of the week. I asked for her direct number and she reluctantly gave it to me. This was November of 2019. I have not received a refund, but my credit score went down a full 90 points. I have called that number only to receive a full voicemail box repeatedly. I have written emails that range from polite inquiries to the last one which stated that if I didn’t hear back in a week I would contact a lawyer. STAY AWAY FROM THE TIMESHARE PITCH. Better yet, stay away from the whole crooked company. There are much better hotels in Mexico. I recommend Dreams Tulum. This one is mediocre at best.


    DEĞERLENDIRME

    Round Indicators

    • şubat 21 2020
    • Arkadaş kaçamakları

    450ronalds

    “Staff at Occidental at Xcaret”


    The greatest restaurant servers in all of Mexico. Julio Valdez and Adrian Chan are the finest gentlemen and restaurant personnel. If you get a chance to go to Occidental Xcaret tell them Poncho sent you!!!!!


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