Hotel Beach Views  Occidental Grand Xcaret Resort
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Harita ve konum

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı 

3 km Carmen Plajı

41 km Xel há

Yalnızca birkaç adım ötede Xcaret Park

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 15939 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

46% Complete

7481

Çok iyi

30% Complete

4939

Normal

12% Complete

1950

Kötü

5% Complete

885

Çok kötü

4% Complete

684

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    isaactorreseme67 12/13/2018 Aile

    “Loved it”

    I loved my stay at the hotel! Everything was wonderful! I enjoyed everything it has to offer! I especially liked the kids club! Their activities are great the whole day! Regina and daniela! Great job! My kids enjoyed what they call the mini disco. They mentioned it a lot! Thank you for a great time!
    Round Indicators
    Explorer085 Norwich, İngiltere. 12/13/2018 Çift

    “Really part of the jungle!”

    We stayed here for 7 nights and felt that we were actually staying in the jungle. The property has lots of wildlife in it and it is a fabulous place to stay for this and for the wonderful service. There are some maintenance issues (the tiling around the pool area needs a bit of a refurb) but overall it was a fabulous experience. The concierge in our building were lovely. Pedro Ferrer is just a lovely guy and so helpful too. His colleagues Brigitte and David were also charming.The hotel is also a great place to go if you want to go to Xcaret. You can just walk to the park from the hotel. We enjoyed all the cenote swimming and the park a lot.But overall it was the fact that the jungle is on your balcony that would make us return to this hotel. Loved it!
    Round Indicators
    Nelson R 12/12/2018 Arkadaş kaçamakları

    “Occidental Xcaret vacation was a blast”

    Vacation / business . Nov 17th thru 24th. Met my good friends , from Ohio. In Cancun. And we all taxi over to Xcaret Riviera Maya for another awesome experience. Just keeps getting better each time we go. Looking forward in returning again next year. Best place on Riviera Maya Mexico

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We look forward to welcoming you soon for another superb vacation at Occidental at Xcaret Destination! Regards,

    Round Indicators
    49HappilyBlessed 12/12/2018 Arkadaş kaçamakları

    “My Opinion Everyone has a Different Experience”

    This an all inclusive resort which we booked through Bookit.com it is great place to stay. with the park right next door. People we met call theThe park next door the Mexico Disney Park...The property is very huge so make sure you have your walking shoes; however, you can take the golf carts that are provided to any destination on the property.... The customer service, food, and drinks were great. There are shopping areas within the resort. The room accommodation was wonderful no matter where you are located on the resort. if you love animals and jungle atmosphere this is the place to stay, monkeys come to your balcony, deers walking around...several restaurants pools and the beautiful flamigoes....only problem is the walking. Also you have to say no to the timeshare hounding or you will be roped into a tour. JUST SAY NO....THEN ENJOY YOUR VACATION....

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    sunny1032017 12/12/2018 Çift

    “Love to stay here”

    My wife and I love this place. This was our 5th time back to this hotel. The staff here are so friendly and helpful. We had a problem in our room and Antoniya at the customer service desk took care of it quickly. She has a great knowledge of the area and is fun to visit with. The hotel is in a perfect location with the jungle around it. The spa and the people there are wonderful. We both had a massage which was one of the best we've had. Roberto V. (one of the managers there) is also always willing to help and make your experience enjoyable. If you have a problem they will try EVERYTHING they can to fix it to make your stay is enjoyable.

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We would like to express our most sincere gratefulness for your kind words about the service you received. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards,

    DEĞERLENDIRME

    Round Indicators

    • aralık 13 2018
    • Aile

    isaactorreseme67

    “Loved it”


    I loved my stay at the hotel! Everything was wonderful! I enjoyed everything it has to offer! I especially liked the kids club! Their activities are great the whole day! Regina and daniela! Great job! My kids enjoyed what they call the mini disco. They mentioned it a lot! Thank you for a great time!


    DEĞERLENDIRME

    Round Indicators

    • aralık 13 2018
    • Norwich, İngiltere
    • Çift

    Explorer085

    “Really part of the jungle!”


    We stayed here for 7 nights and felt that we were actually staying in the jungle. The property has lots of wildlife in it and it is a fabulous place to stay for this and for the wonderful service. There are some maintenance issues (the tiling around the pool area needs a bit of a refurb) but overall it was a fabulous experience. The concierge in our building were lovely. Pedro Ferrer is just a lovely guy and so helpful too. His colleagues Brigitte and David were also charming.The hotel is also a great place to go if you want to go to Xcaret. You can just walk to the park from the hotel. We enjoyed all the cenote swimming and the park a lot.But overall it was the fact that the jungle is on your balcony that would make us return to this hotel. Loved it!


    DEĞERLENDIRME

    Round Indicators

    • aralık 12 2018
    • Arkadaş kaçamakları

    Nelson R

    “Occidental Xcaret vacation was a blast”


    Vacation / business . Nov 17th thru 24th. Met my good friends , from Ohio. In Cancun. And we all taxi over to Xcaret Riviera Maya for another awesome experience. Just keeps getting better each time we go. Looking forward in returning again next year. Best place on Riviera Maya Mexico


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We look forward to welcoming you soon for another superb vacation at Occidental at Xcaret Destination! Regards,

    DEĞERLENDIRME

    Round Indicators

    • aralık 12 2018
    • Arkadaş kaçamakları

    49HappilyBlessed

    “My Opinion Everyone has a Different Experience”


    This an all inclusive resort which we booked through Bookit.com it is great place to stay. with the park right next door. People we met call theThe park next door the Mexico Disney Park...The property is very huge so make sure you have your walking shoes; however, you can take the golf carts that are provided to any destination on the property.... The customer service, food, and drinks were great. There are shopping areas within the resort. The room accommodation was wonderful no matter where you are located on the resort. if you love animals and jungle atmosphere this is the place to stay, monkeys come to your balcony, deers walking around...several restaurants pools and the beautiful flamigoes....only problem is the walking. Also you have to say no to the timeshare hounding or you will be roped into a tour. JUST SAY NO....THEN ENJOY YOUR VACATION....


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • aralık 12 2018
    • Çift

    sunny1032017

    “Love to stay here”


    My wife and I love this place. This was our 5th time back to this hotel. The staff here are so friendly and helpful. We had a problem in our room and Antoniya at the customer service desk took care of it quickly. She has a great knowledge of the area and is fun to visit with. The hotel is in a perfect location with the jungle around it. The spa and the people there are wonderful. We both had a massage which was one of the best we've had. Roberto V. (one of the managers there) is also always willing to help and make your experience enjoyable. If you have a problem they will try EVERYTHING they can to fix it to make your stay is enjoyable.


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We would like to express our most sincere gratefulness for your kind words about the service you received. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards,

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