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Hotel Beach Views  Occidental Grand Xcaret Resort
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map

Harita ve konum

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo ,   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı

5 dakika Carmen Plajı

58 km Tulum

41 km Xel há

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18684 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

48% Complete

9078

Çok iyi

29% Complete

5586

Normal

11% Complete

2212

Kötü

5% Complete

1009

Çok kötü

4% Complete

799

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    154karen123 Edmonton, Kanada. 01/21/2020 Çift

    “occidental Xcaret destination”

    wow had a great time at this resort. the rooms were comfortable, service excellent, loved the wildlife and the natural surroundings. the staff went above to make our stay memorable by their kindness and friendly attitude.
    Round Indicators
    BCMcMinn Madison, Connecticut. 01/21/2020

    “More Than One Major Issue”

    I have stayed her a couple of times.My most recent stay was with my family from Christmas to the New Year with my family. I opted for the Royal Level to celebrate the holiday. My first issue was the need to constantly have the keys reprogrammed to enter my room. While this sounds like a minor issue, I had to wait in line, take the shuttle, etc. for what would have otherwise been a quick stop in the room. After the third day I encountered a man that said he was having the same issue. The workers eventually stopped apologizing for this. The smell of sewer gas went throughout the Royal Level complex. The first night it filled the room - I chalked it up to chance and aired out the room. After the second night I let management know. They offered to transfer me to another room. I have a daughter that does not do well with change and the whole complex smelled every night after dinner. I assume maybe a backwashing pool pushing sewer gas up through the fixtures. How it got into the air outside, I don't know. The water was yellow. A nice whirlpool of yellow water. Not much more to say. They tampered with our luggage. This is presumably due to my complaint about the air and keys. I submitted a complaint online - but corporate was interested. I am in the process of emailing corporate. Stay away.
    Round Indicators
    wendymillard30 Burlington, Ontario. 01/20/2020 Çift

    “Outstanding”

    Where do I start, this was our first time in Mexico and I received great praise for this resort from a friend and I must say it didn’t disappoint. The resort itself is beautiful it is a large resort but the way it is laid out helps minus the feel of that. The grounds were kept immaculate and the wildlife on this resort was also stunning. Our Concierges in building 21 we’re wonderful, helpful and very friendly thank You Bridget and Paval. Room 21213 is a spacious room we didn’t have any trouble we always had hot water 🚿 Refrigerator work perfectly and the air conditioning also worked great, it was a gardenview room but that was ok. As the monkeys came to visit for bananas in the mornings. The food was also outstanding although we didn’t really care for the seafood restaurant but that’s just our personal experience. There’s a number of pools and one can always find a lounger. The beach area is very nice although there isn’t much shade. If you can you must experience the eco park next door called Xcaret it was mind blowing and you need more then one day to see it all. The Mayan show at 5 pm was beautiful. And there Spectacular show at 7 pm was just that SPECTACULAR!! That about sums it up. They was no hassling just totally relaxation. Helpful this is helpful, I know we’ll be back. Enjoy! 😁

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. And you are right in regards of the "Xcaret Park" it looks like an extension of our hotel, since is so close and you can go just walking or having the boat ride! The Unlimited Experience is the best option to enjoy the park everyday as you enjoy the resort. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind Regards.

    Round Indicators
    mojito08 Calgary. 01/20/2020 Çift

    “Occidental At Xcaret Disappointing”

    This was our second stay at the Occidental Xcaret and sadly we were disappointed. Our first visit was 7 years ago and at that time, we were very pleased. Since then, the hotel has definitely gone downhill. The service, some of the restaurants, quality of the food... just not up to par. When we visited the steak restaurant, we felt very rushed and the food quality was below average. The Sports Bar on a Saturday at 5:00PM had no waiter and just water and chips on the bar for guests to help themselves. On a brighter note, the Oriental Restaurant staff and food was excellent. And the buffet staff were also very good. So not all bad.

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     We would like to express our most sincere gratefulness for choosing one more time our Resort to spend your vacations! I am sorry to read that this time it was not according your expectations. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I do hope we are going to be able to restore your confidence into our brand in your next stay. Kind Regards,

    Round Indicators
    vegaana56 Las Vegas, Nevada. 01/20/2020 Çift

    “Occidental at xcaret destination”

    Amazing place to visit, great customer service ! I would defiantly thing about coming back with my whole family next time, great service and the food was so amazing 😁 everything was nice and clean too

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind Regards,

    DEĞERLENDIRME

    Round Indicators

    • ocak 21 2020
    • Edmonton, Kanada
    • Çift

    154karen123

    “occidental Xcaret destination”


    wow had a great time at this resort. the rooms were comfortable, service excellent, loved the wildlife and the natural surroundings. the staff went above to make our stay memorable by their kindness and friendly attitude.


    DEĞERLENDIRME

    Round Indicators

    • ocak 21 2020
    • Madison, Connecticut

    BCMcMinn

    “More Than One Major Issue”


    I have stayed her a couple of times.My most recent stay was with my family from Christmas to the New Year with my family. I opted for the Royal Level to celebrate the holiday. My first issue was the need to constantly have the keys reprogrammed to enter my room. While this sounds like a minor issue, I had to wait in line, take the shuttle, etc. for what would have otherwise been a quick stop in the room. After the third day I encountered a man that said he was having the same issue. The workers eventually stopped apologizing for this. The smell of sewer gas went throughout the Royal Level complex. The first night it filled the room - I chalked it up to chance and aired out the room. After the second night I let management know. They offered to transfer me to another room. I have a daughter that does not do well with change and the whole complex smelled every night after dinner. I assume maybe a backwashing pool pushing sewer gas up through the fixtures. How it got into the air outside, I don't know. The water was yellow. A nice whirlpool of yellow water. Not much more to say. They tampered with our luggage. This is presumably due to my complaint about the air and keys. I submitted a complaint online - but corporate was interested. I am in the process of emailing corporate. Stay away.


    DEĞERLENDIRME

    Round Indicators

    • ocak 20 2020
    • Burlington, Ontario
    • Çift

    wendymillard30

    “Outstanding”


    Where do I start, this was our first time in Mexico and I received great praise for this resort from a friend and I must say it didn’t disappoint. The resort itself is beautiful it is a large resort but the way it is laid out helps minus the feel of that. The grounds were kept immaculate and the wildlife on this resort was also stunning. Our Concierges in building 21 we’re wonderful, helpful and very friendly thank You Bridget and Paval. Room 21213 is a spacious room we didn’t have any trouble we always had hot water 🚿 Refrigerator work perfectly and the air conditioning also worked great, it was a gardenview room but that was ok. As the monkeys came to visit for bananas in the mornings. The food was also outstanding although we didn’t really care for the seafood restaurant but that’s just our personal experience. There’s a number of pools and one can always find a lounger. The beach area is very nice although there isn’t much shade. If you can you must experience the eco park next door called Xcaret it was mind blowing and you need more then one day to see it all. The Mayan show at 5 pm was beautiful. And there Spectacular show at 7 pm was just that SPECTACULAR!! That about sums it up. They was no hassling just totally relaxation. Helpful this is helpful, I know we’ll be back. Enjoy! 😁


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. And you are right in regards of the "Xcaret Park" it looks like an extension of our hotel, since is so close and you can go just walking or having the boat ride! The Unlimited Experience is the best option to enjoy the park everyday as you enjoy the resort. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind Regards.

    DEĞERLENDIRME

    Round Indicators

    • ocak 20 2020
    • Calgary
    • Çift

    mojito08

    “Occidental At Xcaret Disappointing”


    This was our second stay at the Occidental Xcaret and sadly we were disappointed. Our first visit was 7 years ago and at that time, we were very pleased. Since then, the hotel has definitely gone downhill. The service, some of the restaurants, quality of the food... just not up to par. When we visited the steak restaurant, we felt very rushed and the food quality was below average. The Sports Bar on a Saturday at 5:00PM had no waiter and just water and chips on the bar for guests to help themselves. On a brighter note, the Oriental Restaurant staff and food was excellent. And the buffet staff were also very good. So not all bad.


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    We would like to express our most sincere gratefulness for choosing one more time our Resort to spend your vacations! I am sorry to read that this time it was not according your expectations. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I do hope we are going to be able to restore your confidence into our brand in your next stay. Kind Regards,

    DEĞERLENDIRME

    Round Indicators

    • ocak 20 2020
    • Las Vegas, Nevada
    • Çift

    vegaana56

    “Occidental at xcaret destination”


    Amazing place to visit, great customer service ! I would defiantly thing about coming back with my whole family next time, great service and the food was so amazing 😁 everything was nice and clean too


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind Regards,

    Kapat 

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