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Hotel Beach Views  Occidental Grand Xcaret Resort
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map

Harita ve konum

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo ,   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı

5 dakika Carmen Plajı

58 km Tulum

41 km Xel há

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18303 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

48% Complete

8869

Çok iyi

29% Complete

5488

Normal

11% Complete

2182

Kötü

5% Complete

986

Çok kötü

4% Complete

778

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Leticia M 11/12/2019

    “Good vacation”

    Great service at the hotel.I realy liked the service that Maura at the le buffet main buffet gave us she did a great job with making sure we were happy with the omelletes we liked and even made sure to ask here boss to provide GUITACLOCHE great meal for quesadillas we asked for it and the next day it was there. Also the chef at sea food restaurante was very nice we asked for a special seafood plate and he provided that. Great chef JAVIER. Hope to come back soon.
    Round Indicators
    Kev K Colchester, İngiltere. 11/11/2019

    “Beautiful resort that could be amazing!”

    We stayed here for 10 nights with our 11 year old son. The hotel is beautiful and the location is stunning. Having Xcaret next door is a huge bonus and buying an unlimited pass was worth every penny. We were told the resort was about 75% full during our visit but in all honesty it felt very quiet, which I believe is due to the size of the grounds and the numerous pools. We were originally booked with Thomas Cook but since rebooked with Tui after TC's failure. Tui did a good package but left us a little on our own with no sign of a rep in the hotel and no updates during our visit. That said, the hotel staff were very helpful and answered all our questions as best as they could or found the answer for us. We stayed in block 21, the staff there were very helpful and extremely friendly at all times. We were mainly assisted by Valantina who was very friendly and polite. The accommodation was very good, although the louvered bathroom doors don't leave any room for privacy and volume from the room next door's TV was obvious. Housekeeping was excellent and really no complaints. Mini bar was well stocked but only alcohol in there was beer which my wife doesn't drink so really reduced in room drink options. The pools are nice, but would benefit from more depth as they are all 1.2m max. Loads of sunbeds and free pool towels are good. The site could do with more toilets and the only real walk up pool bar backs on to the toilets which are all under the same open roof. This I think is a big problem as I picked up a severe stomach bug on my 3rd day which has only just passed (10 days later and back in the UK) - note the aforementioned problems with the louvered toilet doors when you are in there most nights for many hours. That said there is an on site doctor you can pay $$$ to see, but be prepared to spend a few days in a local hospital on a drip should you go that way (we didn't). The food in the restaurants/buffet is all a variation of the same, it is good but perhaps not up to the quality of other Barcelo hotels we have stayed at. There is a nice sports bar, but sadly no kids allowed in there so evening options are a bit limited. Entertainment is average but as expected for these locations. The beach restaurant is beautiful and would make a perfect location for an evening meal and bedtime drinks. Sadly it shuts at night so that's not an option. The main restaurants all seem to open and shut at similar times so options are slightly limited where you can go and what you can eat at various points of the day. That said it isn't really too much of a problem. Overall a good experience (except for the stomach issues) that could have been made better with some smarter management and construction choices. The biggest problem for me was the big push for investment in their time share program, to be honest we attended but it was 2.5 hours that we would have preferred to have back. Off the back of the problems and the sales meeting (but not the staff or the potential) I have given the review and average, but with a handful small changes it would be excellent without doubt!

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    Round Indicators
    mrscoucelos30 Boston, Massachusetts. 11/11/2019 Çift

    “Occidental At Xcaret”

    Occidental was amazing, keep in mind that ur at a rai forest so it rains but not for long! Favorite drinks are mango tango, pina colada, and banana mama, also the chocolate martini tasted like brownies!

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We will happy to welcome once again with more delicious drinks! Kind Regards.

    Round Indicators
    Justin R 11/11/2019 Çift

    “Average.”

    Go for the swimming, drinks, and service. They loved making sure we had anything we needed. Bars everywhere and fully stocked with almost anything. The pools were amazing, never full, and comfortable. The ocean access swimming was a little crowded, but great if you get there early. Leave for better food and entertainment. The only "local" food was at the buffet, and it was bland. The entertainment was pretty much just on the weekends, and it was never really advertised what was going on, but we didn't really ask either. As for the restaurants, they were pretty average. If you like salmon, then you will be happy.

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    barnettfamily05 11/11/2019 Çift

    “Resort is lovely but buffet is terrible”

    The environment is great and relaxing but the buffet food is HORRIBLE! The restaurant food is quite good but they are only open for dinner so as long as you don't eat for breakfast and lunch then you'll be fine. The beach was great and the resort was kept very clean. Evening entertainment was a bit cheesy but still fun to watch. Everyone was very nice. Be aware that you do have to pay fit the internet ($45/week).that caught us off guard. It was nice because it was right by Xcaret so we could go play and then come back and rest or eat.

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    DEĞERLENDIRME

    Round Indicators

    • kasım 12 2019

    Leticia M

    “Good vacation”


    Great service at the hotel.I realy liked the service that Maura at the le buffet main buffet gave us she did a great job with making sure we were happy with the omelletes we liked and even made sure to ask here boss to provide GUITACLOCHE great meal for quesadillas we asked for it and the next day it was there. Also the chef at sea food restaurante was very nice we asked for a special seafood plate and he provided that. Great chef JAVIER. Hope to come back soon.


    DEĞERLENDIRME

    Round Indicators

    • kasım 11 2019
    • Colchester, İngiltere

    Kev K

    “Beautiful resort that could be amazing!”


    We stayed here for 10 nights with our 11 year old son. The hotel is beautiful and the location is stunning. Having Xcaret next door is a huge bonus and buying an unlimited pass was worth every penny. We were told the resort was about 75% full during our visit but in all honesty it felt very quiet, which I believe is due to the size of the grounds and the numerous pools. We were originally booked with Thomas Cook but since rebooked with Tui after TC's failure. Tui did a good package but left us a little on our own with no sign of a rep in the hotel and no updates during our visit. That said, the hotel staff were very helpful and answered all our questions as best as they could or found the answer for us. We stayed in block 21, the staff there were very helpful and extremely friendly at all times. We were mainly assisted by Valantina who was very friendly and polite. The accommodation was very good, although the louvered bathroom doors don't leave any room for privacy and volume from the room next door's TV was obvious. Housekeeping was excellent and really no complaints. Mini bar was well stocked but only alcohol in there was beer which my wife doesn't drink so really reduced in room drink options. The pools are nice, but would benefit from more depth as they are all 1.2m max. Loads of sunbeds and free pool towels are good. The site could do with more toilets and the only real walk up pool bar backs on to the toilets which are all under the same open roof. This I think is a big problem as I picked up a severe stomach bug on my 3rd day which has only just passed (10 days later and back in the UK) - note the aforementioned problems with the louvered toilet doors when you are in there most nights for many hours. That said there is an on site doctor you can pay $$$ to see, but be prepared to spend a few days in a local hospital on a drip should you go that way (we didn't). The food in the restaurants/buffet is all a variation of the same, it is good but perhaps not up to the quality of other Barcelo hotels we have stayed at. There is a nice sports bar, but sadly no kids allowed in there so evening options are a bit limited. Entertainment is average but as expected for these locations. The beach restaurant is beautiful and would make a perfect location for an evening meal and bedtime drinks. Sadly it shuts at night so that's not an option. The main restaurants all seem to open and shut at similar times so options are slightly limited where you can go and what you can eat at various points of the day. That said it isn't really too much of a problem. Overall a good experience (except for the stomach issues) that could have been made better with some smarter management and construction choices. The biggest problem for me was the big push for investment in their time share program, to be honest we attended but it was 2.5 hours that we would have preferred to have back. Off the back of the problems and the sales meeting (but not the staff or the potential) I have given the review and average, but with a handful small changes it would be excellent without doubt!


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    DEĞERLENDIRME

    Round Indicators

    • kasım 11 2019
    • Boston, Massachusetts
    • Çift

    mrscoucelos30

    “Occidental At Xcaret”


    Occidental was amazing, keep in mind that ur at a rai forest so it rains but not for long! Favorite drinks are mango tango, pina colada, and banana mama, also the chocolate martini tasted like brownies!


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We will happy to welcome once again with more delicious drinks! Kind Regards.

    DEĞERLENDIRME

    Round Indicators

    • kasım 11 2019
    • Çift

    Justin R

    “Average.”


    Go for the swimming, drinks, and service. They loved making sure we had anything we needed. Bars everywhere and fully stocked with almost anything. The pools were amazing, never full, and comfortable. The ocean access swimming was a little crowded, but great if you get there early. Leave for better food and entertainment. The only "local" food was at the buffet, and it was bland. The entertainment was pretty much just on the weekends, and it was never really advertised what was going on, but we didn't really ask either. As for the restaurants, they were pretty average. If you like salmon, then you will be happy.


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    DEĞERLENDIRME

    Round Indicators

    • kasım 11 2019
    • Çift

    barnettfamily05

    “Resort is lovely but buffet is terrible”


    The environment is great and relaxing but the buffet food is HORRIBLE! The restaurant food is quite good but they are only open for dinner so as long as you don't eat for breakfast and lunch then you'll be fine. The beach was great and the resort was kept very clean. Evening entertainment was a bit cheesy but still fun to watch. Everyone was very nice. Be aware that you do have to pay fit the internet ($45/week).that caught us off guard. It was nice because it was right by Xcaret so we could go play and then come back and rest or eat.


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

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