Hotel Beach Views  Occidental Grand Xcaret Resort
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Harita ve konum

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo ,   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı

5 dakika Carmen Plajı

58 km Tulum

41 km Xel há

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 16478 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

47% Complete

7798

Çok iyi

30% Complete

5060

Normal

12% Complete

1999

Kötü

5% Complete

918

Çok kötü

4% Complete

703

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Biserka_Yaneva 02/20/2019 Aile

    “Fantastic place”

    I was there with my daughter and we both love this place! Our house was next to a lovely pool and to the flamingos. The Xcaret park is such a beautiful fantastic place! We swam with dolphins, we enjoyed the lovely butterflies, saw amazing shows in the hotel and in the park.
    Round Indicators
    Ron S 02/20/2019

    “pretty nice for the most part”

    let me start by saying the staff is wonderful. we have visited several all inclusive resorts and there were plenty of eating options as well as entertaining shows nightly. there are shuttles running every 10 minutes to get you around easily to visit the beach and restaurants and pools. several areas where you can see monkeys and some other unique animals along the route. the best part of the resort is that if you want to visit Excarat park it is literally next door which saves you some money without having to pay for travel from other hotels, not to mention some time. the only downside is the beach area. if you are traveling and expecting to see the waves coming in from the nice sandy beach, this is not your place. while the small beach area is nice with palm trees and white cozy sand between your toes, the seaweed takes over half of the water entry area. even without the seaweed, you are tucked away at the end of a canal type area and it takes away from a true beach experience with limited scenery. they have workers constantly trying to coral the seaweed into containers and loading it onto the beach area to the side to limit the problems but they are battling it all day and it takes away from the true beach experience. other than that, there are areas where the water hits the rocks and splashes around and its a very cool view. just not where the beach is. all and all, still a very nice place. Marisol was our staff member assigned to our room/ building 22 and she was extremely helpful in getting us around and scheduling activities.
    Round Indicators
    Inspire40956050830 02/20/2019 Çift

    “Best for a Family Vacation”

    We were slated to go with another couple, but they bailed on us. So we thought we could go and utilize this as a Valentine's/Anniversary trip instead. Well, this resort is geared more toward families than it is to couples for sure, not a dig on the resort, but if you want to be a couple and enjoy something without kids, this isn't the place. However, there is an adult pool where you can escape and enjoy, but very few chairs and they are all taken by 8 am. So it's tough to get a place to sit unless you sit on the side of the pool. Food is overall good, not amazing, but not bad. The Italian was the best and our waiter was absolutely amazing and all the servers there were so friendly and upbeat, even singing and gladly interacting with guests. Oriental restaurant was good too, we enjoyed the sushi, a little rice heavy, but not bad. Buffet food is what it is, but was impressed that they had scrambled egg whites on the breakfast buffet every morning. They also asked us if there were food allergies before being seated. We don't have any allergies so I'm not sure what they do if you do say you have one. The WiFi is not free, you have to pay by the hour/day, it costs $35 USD for 5 days, for ONE device. You also have to pay an eco tax when you arrive, that isn't included in your booking fees. That is 20 pesos a day (we stayed 5 days, so was 100 pesos = ~$5 USD). To us the park and resort are touristy, even one of the workers said the Xcaret park was kind of like a Disney Land of sorts. We never went to the Xcaret park due to cost for 1 day ($99 a person for a single day). I'm sure the animals and shows are fun, but it just wasn't something we were interested in. We chose to do a dolphin swim with a 2 for 1 coupon we received. However, we were not informed that there would be an additional $20 USD charge when we got to the Dolphin Discovery for transport back.....isn't that included in the price?!?!?! Overall, the hotel is clean, the rooms are clean, getting new towels in your bathroom can be challenging and require a call to the front desk, but that is remedied quickly though. Showers are cold in the AM due to tanks being on the roof. So, take a shower after lunch if you can. Also, when the sun goes down, they get cold again.
    Round Indicators
    Marie Y Yonkers, New York. 02/20/2019 Aile

    “Never disappoints!!”

    My husband and I have been here twice and have loved it! This time we came with our two sons, ages 7 and 10, and I had to come back to write a review for parents. First, the Kids Club, with Regina, Dany and Areli, was amazing. My kids wanted to spend all day there playing games, swimming and going to the beach. They’re very sweet with the kids and they make it a lot of fun. We definitely recommend! If you get the option when booking the hotel, get the unlimited Xcaret experience. You won’t be disappointed! After hanging at the pool and the beach, the Xcaret park next door was a great change of pace. We snorkeled with giant fish, saw sharks and pumas, climbed through bridges in the jungles, and saw amazing shows. So worth the money! I can’t say enough good things about this ama i get hotel. It’s full of nature and life, and we will be back!
    Round Indicators
    Debra G 02/20/2019 Aile

    “Fun club”

    Check out the fun club and any of the very friendly caring staff will help you with your calendar of activities. Mario, Joseph, and Christina were the ones who I found great. Then there's the pro dive club Dexter gave my sister her first snorkel lesson and she felt very comfortable doing the activity and plans to continue. I plan to continue archery as I loved my first experience

    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards,

    DEĞERLENDIRME

    Round Indicators

    • şubat 20 2019
    • Aile

    Biserka_Yaneva

    “Fantastic place”


    I was there with my daughter and we both love this place! Our house was next to a lovely pool and to the flamingos. The Xcaret park is such a beautiful fantastic place! We swam with dolphins, we enjoyed the lovely butterflies, saw amazing shows in the hotel and in the park.


    DEĞERLENDIRME

    Round Indicators

    • şubat 20 2019

    Ron S

    “pretty nice for the most part”


    let me start by saying the staff is wonderful. we have visited several all inclusive resorts and there were plenty of eating options as well as entertaining shows nightly. there are shuttles running every 10 minutes to get you around easily to visit the beach and restaurants and pools. several areas where you can see monkeys and some other unique animals along the route. the best part of the resort is that if you want to visit Excarat park it is literally next door which saves you some money without having to pay for travel from other hotels, not to mention some time. the only downside is the beach area. if you are traveling and expecting to see the waves coming in from the nice sandy beach, this is not your place. while the small beach area is nice with palm trees and white cozy sand between your toes, the seaweed takes over half of the water entry area. even without the seaweed, you are tucked away at the end of a canal type area and it takes away from a true beach experience with limited scenery. they have workers constantly trying to coral the seaweed into containers and loading it onto the beach area to the side to limit the problems but they are battling it all day and it takes away from the true beach experience. other than that, there are areas where the water hits the rocks and splashes around and its a very cool view. just not where the beach is. all and all, still a very nice place. Marisol was our staff member assigned to our room/ building 22 and she was extremely helpful in getting us around and scheduling activities.


    DEĞERLENDIRME

    Round Indicators

    • şubat 20 2019
    • Çift

    Inspire40956050830

    “Best for a Family Vacation”


    We were slated to go with another couple, but they bailed on us. So we thought we could go and utilize this as a Valentine's/Anniversary trip instead. Well, this resort is geared more toward families than it is to couples for sure, not a dig on the resort, but if you want to be a couple and enjoy something without kids, this isn't the place. However, there is an adult pool where you can escape and enjoy, but very few chairs and they are all taken by 8 am. So it's tough to get a place to sit unless you sit on the side of the pool. Food is overall good, not amazing, but not bad. The Italian was the best and our waiter was absolutely amazing and all the servers there were so friendly and upbeat, even singing and gladly interacting with guests. Oriental restaurant was good too, we enjoyed the sushi, a little rice heavy, but not bad. Buffet food is what it is, but was impressed that they had scrambled egg whites on the breakfast buffet every morning. They also asked us if there were food allergies before being seated. We don't have any allergies so I'm not sure what they do if you do say you have one. The WiFi is not free, you have to pay by the hour/day, it costs $35 USD for 5 days, for ONE device. You also have to pay an eco tax when you arrive, that isn't included in your booking fees. That is 20 pesos a day (we stayed 5 days, so was 100 pesos = ~$5 USD). To us the park and resort are touristy, even one of the workers said the Xcaret park was kind of like a Disney Land of sorts. We never went to the Xcaret park due to cost for 1 day ($99 a person for a single day). I'm sure the animals and shows are fun, but it just wasn't something we were interested in. We chose to do a dolphin swim with a 2 for 1 coupon we received. However, we were not informed that there would be an additional $20 USD charge when we got to the Dolphin Discovery for transport back.....isn't that included in the price?!?!?! Overall, the hotel is clean, the rooms are clean, getting new towels in your bathroom can be challenging and require a call to the front desk, but that is remedied quickly though. Showers are cold in the AM due to tanks being on the roof. So, take a shower after lunch if you can. Also, when the sun goes down, they get cold again.


    DEĞERLENDIRME

    Round Indicators

    • şubat 20 2019
    • Yonkers, New York
    • Aile

    Marie Y

    “Never disappoints!!”


    My husband and I have been here twice and have loved it! This time we came with our two sons, ages 7 and 10, and I had to come back to write a review for parents. First, the Kids Club, with Regina, Dany and Areli, was amazing. My kids wanted to spend all day there playing games, swimming and going to the beach. They’re very sweet with the kids and they make it a lot of fun. We definitely recommend! If you get the option when booking the hotel, get the unlimited Xcaret experience. You won’t be disappointed! After hanging at the pool and the beach, the Xcaret park next door was a great change of pace. We snorkeled with giant fish, saw sharks and pumas, climbed through bridges in the jungles, and saw amazing shows. So worth the money! I can’t say enough good things about this ama i get hotel. It’s full of nature and life, and we will be back!


    DEĞERLENDIRME

    Round Indicators

    • şubat 20 2019
    • Aile

    Debra G

    “Fun club”


    Check out the fun club and any of the very friendly caring staff will help you with your calendar of activities. Mario, Joseph, and Christina were the ones who I found great. Then there's the pro dive club Dexter gave my sister her first snorkel lesson and she felt very comfortable doing the activity and plans to continue. I plan to continue archery as I loved my first experience


    Customer Care Coordinator OccidentalatXcaret - Occidental at Xcaret Destination, bu yorumu yanıtladı
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards,

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