Barceló Santiago Hotel Pool

Barceló Santiago

Texto: 38536 La Gomera'yı ve Los Gigantes tepesini en iyi açıdan gören otel, denize açılan bir balkon biçiminde. C/ La Hondura, 8 | 38683 Puerto Santiago (Tenerife)
+34 922 860 912 +34 922 861808
Barceló Santiago Texto: 38536 4 out of 5 based on 6092 ratings. 6092 user reviews.
Barceló Santiago reviewed by holidaytripper2015 on . Latest Situation Building work My wife and I have a holiday booked at this hotel from 21st – 28th December 2017 Being mindful of the postings about noisy building works and swimming pool being out of use I contacted TUI to enquire... Rating: 4
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Barceló Santiago

C/ La Hondura, 8   38683 Puerto Santiago (Tenerife)  


Places of Interest

43,4 km Tenerife Sur Havalimanı

200 m Puerto Santiago Plajı

9 km Abama Golf Sahası

106 km Santa Cruz de Tenerife Limanı

Premios y Reconocimientos Prizes and awards

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Barceló Santiago

4.0/5 Round Indicators
| 6101 Görüşler

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

42% Complete

2589

Çok iyi

37% Complete

2262

Normal

13% Complete

825

Kötü

4% Complete

279

Çok kötü

2% Complete

146

Filtreleme kriteri

Sıralama kriteri

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    Vince H Salisbury, İngiltere. 12/15/2017 Aile

    “Excellent Hotel Service”

    This write up is now long overdue, something I have meaning to do for a while now, but I think it's time that people know exactly what to expect when visiting this stunning Hotel. We have recently come back from our 4th year at this hotel and have already booked for next year, The staff and the service received at this hotel are second to none, Freindly and curtious, and immaculate. We have had the same room on every visit, Room 529, which in. My eyes has the best view available in this Hotel, and is a stones throw away for the excellent outdoor pool area, the entertainment is really great, and the food is amazing. The Bar staff are always at hand, and are polite in every way possible, this Hotel is one we will be coming back to year after year, All the staff are a credit to this Hotel, and I would have no qualms in recommending to anyone looking for a peaceful Holiday on this amazing Island, Thank you Barcleo Santiago for looking after us year after year, and we are really looking forward to seeing you all again in September 2018?

    Director de Relaciones Públicas santiagorrpp - Barcelo Santiago, bu yorumu yanıtladı
     Dear Vince, Thank you very much for your comments and for your loyalty to our Hotel. It is very important for us to know that we are working in the right direction and this is one of the reasons because our guests visit us year after year. The staff is very important and makes the difference of the guest’s stay. Thank you for especially commenting on the team. A big compliment for us. Also, we are very pleased to read that you did like the room we accommodated you in, our tasty food and our lovely pool area. Again, thank you very much and we do look forward to welcoming you back next year! Wishing you a very Merry Christmas and a happy New Year Kind regards, Marta Chincho Gonzalez Guest Experience Manager

    Round Indicators
    Jimmy B 12/15/2017 Çiftler

    “Building work finished at hotel”

    Pool open at the hotel now food good whether good drink even better lovely hotel in great location for a relaxing holiday.staff can't do enough wonderful a little finish of but no noise today if you are worried don't it's all done ready for Christmas

    Director de Relaciones Públicas santiagorrpp - Barcelo Santiago, bu yorumu yanıtladı
     Dear Jimmy, Thank you for your feedback and for taking the time to share your opinion. We are pleased to know you had a great stay among us. We are ready to enjoy a very special Christmas with all our guest. A Christmas wish is sent to you, that all your Christmas dreams come true. Best regards, Marta Chincho Gonzalez Guest Experience Manager

    Round Indicators
    Nick P Newton Abbot, İngiltere. 12/15/2017 Çiftler

    “ANOTHER OUTSTANDING WINTER SUN BREAK”

    This hotel is efficiently run to a high standard. Meals are plentiful and varied enough to satisfy the most picky of international travellers. Staff are helpful and polite without being over-familiar. The Pool bar has outstanding views of La Gomera and is a must for Sun Downers!

    Director de Relaciones Públicas santiagorrpp - Barcelo Santiago, bu yorumu yanıtladı
     Dear Nick, First of all, we would like to thank you for your reservation with us. We are very pleased to know that you had a great time in our hotel in Tenerife. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Many thanks for your comments, the opinion of our guests is the most important for us. On behalf of the whole team of Barceló Santiago we wish you a Merry Christmas and a Happy New Year. Kind regards, Marta Chincho Gonzalez Guest Experience Manager

    Round Indicators
    Care4Nature Londra, İngiltere. 12/14/2017 Çiftler

    “Beautiful views with side servings of cockroaches and ants!”

    Booked via TUI - We are in room 557. The rooms is in desperate need of good care - the tub leaks water, sink is chipped, doors are peeling. The only best part are the sea views. And the worst part is - on the first day we found ants everywhere on the tables. All they did was to send someone with insecticide. Tonight (14/12) we came back from dinner and found cockroaches!! I mean seriously!! Why put the room up for accommodation if the basic hygiene can’t be maintained. (Will be taking this up with TUI as well - as you expect them to do a quality check for you.) DO NOT BOOK this place. Avoid like plague unless you want to take ants and cockroaches home as mementos.

    Director de Relaciones Públicas santiagorrpp - Barcelo Santiago, bu yorumu yanıtladı
     Dear Guest, We appreciate you reaching out on TripAdvisor to notify us of your concerns related to your recent stay at our Barceló Santiago hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Moreover, we have taken good note of your remarks related to the presence of cockroaches and ants within our grounds; given the climatology of Tenerife and its geographical position, depending on the humidity and heat, the presence of insects in any hotel, business or private house is unavoidable, nevertheless we have in place a specific preventive pest control plan as well as regular treatments to avoid their presence in the hotel. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Marta Chincho Gonzalez Guest Experience Manager

    Round Indicators
    Peter J Bridgend, İngiltere. 12/14/2017 Çiftler

    “Great Winter Sun break 😎”

    Great hotel, of 2nd time , as is what you want for a weeks winter sun escape. Fantastic location , on seafront and facing the wonderful giant cliffs at Los Gigantes, Tenerife. Good facilities ( pools, gym, spa, restaurants, tennis/5-a-side court, entertainment theatre, in & out bars. Great staff and food.. Outside front doot a wee bustling shops, cafe's , restaurant & bars street..Short walk ( 10- 15 mins) to Los Gigantes or Arena... 5 mins other shops and fantastic sea - cliff front walks.. whats not to like ..😎

    Director de Relaciones Públicas santiagorrpp - Barcelo Santiago, bu yorumu yanıtladı
     Dear Peter, It is a great pleasure to read that you had a fantastic experience and that you were very satisfied with the facilities and services provided by the team. It is our goal is to make their stay a memorable one. I will be sharing your review with the staff as this will keep them motivated and committed to keep providing a superb service as expected by our guests. Thank you again for your candid words, should you need further assistance please feel free to contacting us. A Christmas wish is sent to you, that all your Christmas dreams come true. Best regards, Marta Chincho Gonzalez Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • aralık 15 2017
    • Salisbury, İngiltere
    • Aile

    Vince H

    “Excellent Hotel Service”


    This write up is now long overdue, something I have meaning to do for a while now, but I think it's time that people know exactly what to expect when visiting this stunning Hotel. We have recently come back from our 4th year at this hotel and have already booked for next year, The staff and the service received at this hotel are second to none, Freindly and curtious, and immaculate. We have had the same room on every visit, Room 529, which in. My eyes has the best view available in this Hotel, and is a stones throw away for the excellent outdoor pool area, the entertainment is really great, and the food is amazing. The Bar staff are always at hand, and are polite in every way possible, this Hotel is one we will be coming back to year after year, All the staff are a credit to this Hotel, and I would have no qualms in recommending to anyone looking for a peaceful Holiday on this amazing Island, Thank you Barcleo Santiago for looking after us year after year, and we are really looking forward to seeing you all again in September 2018?


    Director de Relaciones Públicas santiagorrpp - Barcelo Santiago, bu yorumu yanıtladı
    Dear Vince, Thank you very much for your comments and for your loyalty to our Hotel. It is very important for us to know that we are working in the right direction and this is one of the reasons because our guests visit us year after year. The staff is very important and makes the difference of the guest’s stay. Thank you for especially commenting on the team. A big compliment for us. Also, we are very pleased to read that you did like the room we accommodated you in, our tasty food and our lovely pool area. Again, thank you very much and we do look forward to welcoming you back next year! Wishing you a very Merry Christmas and a happy New Year Kind regards, Marta Chincho Gonzalez Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • aralık 15 2017
    • Çiftler

    Jimmy B

    “Building work finished at hotel”


    Pool open at the hotel now food good whether good drink even better lovely hotel in great location for a relaxing holiday.staff can't do enough wonderful a little finish of but no noise today if you are worried don't it's all done ready for Christmas


    Director de Relaciones Públicas santiagorrpp - Barcelo Santiago, bu yorumu yanıtladı
    Dear Jimmy, Thank you for your feedback and for taking the time to share your opinion. We are pleased to know you had a great stay among us. We are ready to enjoy a very special Christmas with all our guest. A Christmas wish is sent to you, that all your Christmas dreams come true. Best regards, Marta Chincho Gonzalez Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • aralık 15 2017
    • Newton Abbot, İngiltere
    • Çiftler

    Nick P

    “ANOTHER OUTSTANDING WINTER SUN BREAK”


    This hotel is efficiently run to a high standard. Meals are plentiful and varied enough to satisfy the most picky of international travellers. Staff are helpful and polite without being over-familiar. The Pool bar has outstanding views of La Gomera and is a must for Sun Downers!


    Director de Relaciones Públicas santiagorrpp - Barcelo Santiago, bu yorumu yanıtladı
    Dear Nick, First of all, we would like to thank you for your reservation with us. We are very pleased to know that you had a great time in our hotel in Tenerife. At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Many thanks for your comments, the opinion of our guests is the most important for us. On behalf of the whole team of Barceló Santiago we wish you a Merry Christmas and a Happy New Year. Kind regards, Marta Chincho Gonzalez Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • aralık 14 2017
    • Londra, İngiltere
    • Çiftler

    Care4Nature

    “Beautiful views with side servings of cockroaches and ants!”


    Booked via TUI - We are in room 557. The rooms is in desperate need of good care - the tub leaks water, sink is chipped, doors are peeling. The only best part are the sea views. And the worst part is - on the first day we found ants everywhere on the tables. All they did was to send someone with insecticide. Tonight (14/12) we came back from dinner and found cockroaches!! I mean seriously!! Why put the room up for accommodation if the basic hygiene can’t be maintained. (Will be taking this up with TUI as well - as you expect them to do a quality check for you.) DO NOT BOOK this place. Avoid like plague unless you want to take ants and cockroaches home as mementos.


    Director de Relaciones Públicas santiagorrpp - Barcelo Santiago, bu yorumu yanıtladı
    Dear Guest, We appreciate you reaching out on TripAdvisor to notify us of your concerns related to your recent stay at our Barceló Santiago hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Moreover, we have taken good note of your remarks related to the presence of cockroaches and ants within our grounds; given the climatology of Tenerife and its geographical position, depending on the humidity and heat, the presence of insects in any hotel, business or private house is unavoidable, nevertheless we have in place a specific preventive pest control plan as well as regular treatments to avoid their presence in the hotel. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Marta Chincho Gonzalez Guest Experience Manager

    DEĞERLENDIRME

    Round Indicators

    • aralık 14 2017
    • Bridgend, İngiltere
    • Çiftler

    Peter J

    “Great Winter Sun break 😎”


    Great hotel, of 2nd time , as is what you want for a weeks winter sun escape. Fantastic location , on seafront and facing the wonderful giant cliffs at Los Gigantes, Tenerife. Good facilities ( pools, gym, spa, restaurants, tennis/5-a-side court, entertainment theatre, in & out bars. Great staff and food.. Outside front doot a wee bustling shops, cafe's , restaurant & bars street..Short walk ( 10- 15 mins) to Los Gigantes or Arena... 5 mins other shops and fantastic sea - cliff front walks.. whats not to like ..😎


    Director de Relaciones Públicas santiagorrpp - Barcelo Santiago, bu yorumu yanıtladı
    Dear Peter, It is a great pleasure to read that you had a fantastic experience and that you were very satisfied with the facilities and services provided by the team. It is our goal is to make their stay a memorable one. I will be sharing your review with the staff as this will keep them motivated and committed to keep providing a superb service as expected by our guests. Thank you again for your candid words, should you need further assistance please feel free to contacting us. A Christmas wish is sent to you, that all your Christmas dreams come true. Best regards, Marta Chincho Gonzalez Guest Experience Manager

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    *Barceló, ilan edilmiş olan indirimlerin uygulanmasını kabul etme hakkını saklı tutar. 

    **İndirim kodunun uygulanması, otele varış anında geçerli değildir, yani yalnızca rezervasyonun gerçekleştirilmesi anında indirim geçerli olacaktır. 

    **Otel, indirim kodlarının ve özel indirimlerin koşullarının karşılanmakta olduğunu teyit etmek üzere, resmi ve geçerli kimlik belgelerinin ibraz edilmesini otele giriş sırasında talep edecektir. Herhangi bir durumun akredite edilememesi veya bunların karşılanamaması durumunda, otel asıl rezervasyonda indirim yapılmış olan tutarları tahsil etme hakkını saklı tutar.

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