Vistas de la playa y del hotel  Occidental Grand Xcaret Resort

Occidental at Xcaret Destination

Texto: 90234 Carmen Plajının en iyi doğal ortamı ile, Xcaret parkı dahil olmak üzere geniş eğlence olanaklarını birleştiren resort. Carretera Federal Chetumal | Puerto Juárez Km. 282 | 77710 Playa del Carmen | Solidaridad - Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Occidental at Xcaret Destination Texto: 90234 4 out of 5 based on 11659 ratings. 11659 user reviews.
Occidental at Xcaret Destination reviewed by Steven L on . An Amazing Resort with Amazing People We had an amazing stay at this resort. The first thing I need to tell you is not to believe the bad reviews you might read here on this resort. They are not only wrong but seem to be written by... Rating: 5
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282   77710 Playa del Carmen   Solidaridad - Quintana Roo   México  


Places of Interest

63,2 km  Cancun Uluslararası Havalimanı 

3 km Carmen Plajı

41 km Xel há

Yalnızca birkaç adım ötede Xcaret Park

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

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Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11828 Görüşler

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    Rose F 05/26/2017 Çiftler

    “Simply Amazing”

    My boyfriend and I stayed here for 6 nights just this past week. I had read reviews and have actually been to this resort before but it was many years ago. I will break it down by each category: CHECK IN: Check in was supposed to be 3:00 p.m. We got to the resort at 2:30 and tried and they said 3:00 p.m. we sat around for a little bit until about 3:00 and they said it would be another hour. It wasn't until about 5:00 p.m. when we got into our room. So pack your bathing suit to hang out by the pool and have some drinks because you wont be able to check in right away. You still have full use of the resort. FOOD: We spent most days and nights at Le Buffet. We enjoyed that while there are generally the same food items they are prepared differently. For example there would be chicken breast one day grilled then the next day breaded chicken breast, crispy chicken, or chicken wings another day. The deserts would change out each day for lunch and dinner but always had vanilla cake and icecream. The pasta bar is amazing for lunch or dinner as was the carved meat station. Delicious. The salads looked great although I do not eat seafood and I am very picky. I do not each much breakfast food but I could get eggs prepared any way I wanted and that helped too. We did try the italian restaurant too which was absolutely delicious. You order a pasta, a dinner, and a desert. Along with a soup and salad buffet prior to your meal. The service was excellent at the buffet and the italian restaurant with happy servers and always there to help if you need it. I did think the food was good. Obviously you're not going to get five star meals when you're preparing food for hundreds of people but it was great for a buffet. ROOM: We loved our room. We were slightly disappointed when we requested a king bed and got two double beds and this seemed to be a trend between other people we spoke too in the resort. The room was restocked each day with sodas and plenty of water. The beds were made and new towels. The only thing I would say is that you can hear the maids in other rooms. This isn't anyones fault although if you're not an early riser it can be quite annoying. If we needed anything they made sure to let us know they are available. BARS: We probably spent most nights at the Sports Bar. Our favorite bartender Diego was there. He would have our drinks ready as soon as we walked in and never let us be empty. I also asked to try something different and he made special drinks for me a few times. He was very nice and made this experience a pleasant one. We spent one night at the Disco and it was nice to sit and listen to music although the dance floor is small and you can barley hear the bartenders.(I mean we didn't expect too because it is a music bar.) We spent some time at the lobby bar and that was good too. Nothing stood out to me there as great or bad. POOL: The pool is very large. Although it seems it is connected it isn't. You can't get through under bridges there are barriers. So plan this when picking chairs for the day. Some areas of the pool are more crowded then others. It was hard to find a chair for two people in the sun. So you have to go early to get a chair. BEACH: We didn't really go off to the beach because we are more of pool people so I could not say whether I like this or not. GROUNDS: We loved the ruins on the resort. We went off to the cliffs by the water a few nights and just loved how peaceful it was. The resort was very clean. Everywhere you looked there were people cleaning things. There are tons of trees so of course there are tons of leaves. They tried to keep the pool as clean as possible PHOTOGRAPHERS: We got pictures done at the pool when we were swimming they asked to take pictures. We also took some with the monkeys. It was 14 a picture and 19 a picture with animals. We got them downloaded to our phone and on a CD. You can book a session or just grab a photographer at the pool and they will be happy to take pictures for you. WIFI: Free wifi for 60 minutes a day in the resort. You must be in the hotel lobby bar which is on the first floor by the river. The service isn't great but you're on vacation its just a quick check of an email. WILDLIFE: We absolutely loved this resort because of all the animals. There are parrots all over the lobby bar. There are deer all down the walk to the beach, a few species of animals I couldn't tell you what they were but it was amazing. We saw about 20 monkeys walking one day in the trees. It really made the experience at this resort a great one. TIMESHARE/SPA REPS: We were not even bothered about time share I didn't even see or hear anybody with the time share people. We did get annoyed with the spa reps constantly asking if we wanted massages. This was quite annoying when you are trying to relax. We didn't have much walking in this resort as we were at building 12. The pool was close and so was the lobby for our excursions as well as the restaurants. Overall a resort is going to be hit or miss for everyone you can't compare your experience to other reviews because it may not be your taste. What I can say and that the resort says themselves is it isn't a beach resort. I live down at the beach at home so I was happy to be at a pool. I loved all the animals and the jungle like trees and foliage. If you like a beach and a clear area with tons of sun everywhere you should go to cancun or another resort. This resort was perfect for what we were looking for and it was exactly that. Do your research before you book and you will find an amazing resort!!!
    Round Indicators
    Brian S Kent, İngiltere. 05/26/2017 Çiftler

    “Can't fault the resort”

    Just returned from a 10 day holiday, everything about the place was impressive, room, grounds, staff, food, all excellent. We visited all specialty restaurants, can't fault the service or the food. The buffet was very good at all meal times in all the restaurants plenty of choice so did not get bored. The regular visits by the animals to our balcony area was delightful, plus the monkeys in the trees around the pool and along the walk ways were a treat to watch. The beech area was beautiful, plenty of loungers to chose from in sun or shade at all pools and beach. With towels changed daily Our room was cleaned and mini bar replenished daily sheets and towels changed regularly. Tips were given as the service was excellent throughout. Thoroughly enjoyed our holiday and the hotel with its beautiful surroundings. Couple of minor gripes mainly with our travel company, but the loudness of some of the people around the pool who did not seem to be able to talk to people near them quietly and seemed to want to be the centre of attention with the more alcohol consumed the louder they got, some people just don't consider others. Plus a welcome drink was not offered, unusual for this star hotel in our experience. We would return here which is the best recommendation we could give.
    Round Indicators
    deanfarley Londra, İngiltere. 05/25/2017 Çiftler

    “Hotel has everything and more”

    Brilliant hotel, Large, beautiful, lots to do, Great food absolutely loved our stay and cant wait to go back. Highly recommend upgrading to unlimited access to xcaret park next door which in itself is amazing with dolphins, sharks and stingrays to interact with. Highly recommend this hotel.
    Round Indicators
    Vicky992014 Unionville, Connecticut. 05/25/2017 Çiftler

    “Mexican fun”

    Great food. Beautiful views. Beautiful grounds. Room older. Didn't know hubby needed closed shoes and pants to go to higher end restaurants. Awkward and got asked to leave. Should be on info prior to arrival. Also stop trying to sell us ownership. Once is enough!!
    Round Indicators
    984kirkl 05/25/2017 Çiftler

    “Occidental Xcaret”

    The food, for the first time EVER was HORRIBLE!! Also--mosquitoes were bad every night. The bed could use replacing as we had to put a large pillow between us to avoid slamming into each other. We love, love, love this venue, but something MAJOR has changed with the food prep. We left most entrees nearly untouched. Salad, soup and dessert were good. PLEASE FIX THIS!!!

    DEĞERLENDIRME

    Round Indicators

    • mayıs 26 2017
    • Çiftler

    Rose F

    “Simply Amazing”


    My boyfriend and I stayed here for 6 nights just this past week. I had read reviews and have actually been to this resort before but it was many years ago. I will break it down by each category: CHECK IN: Check in was supposed to be 3:00 p.m. We got to the resort at 2:30 and tried and they said 3:00 p.m. we sat around for a little bit until about 3:00 and they said it would be another hour. It wasn't until about 5:00 p.m. when we got into our room. So pack your bathing suit to hang out by the pool and have some drinks because you wont be able to check in right away. You still have full use of the resort. FOOD: We spent most days and nights at Le Buffet. We enjoyed that while there are generally the same food items they are prepared differently. For example there would be chicken breast one day grilled then the next day breaded chicken breast, crispy chicken, or chicken wings another day. The deserts would change out each day for lunch and dinner but always had vanilla cake and icecream. The pasta bar is amazing for lunch or dinner as was the carved meat station. Delicious. The salads looked great although I do not eat seafood and I am very picky. I do not each much breakfast food but I could get eggs prepared any way I wanted and that helped too. We did try the italian restaurant too which was absolutely delicious. You order a pasta, a dinner, and a desert. Along with a soup and salad buffet prior to your meal. The service was excellent at the buffet and the italian restaurant with happy servers and always there to help if you need it. I did think the food was good. Obviously you're not going to get five star meals when you're preparing food for hundreds of people but it was great for a buffet. ROOM: We loved our room. We were slightly disappointed when we requested a king bed and got two double beds and this seemed to be a trend between other people we spoke too in the resort. The room was restocked each day with sodas and plenty of water. The beds were made and new towels. The only thing I would say is that you can hear the maids in other rooms. This isn't anyones fault although if you're not an early riser it can be quite annoying. If we needed anything they made sure to let us know they are available. BARS: We probably spent most nights at the Sports Bar. Our favorite bartender Diego was there. He would have our drinks ready as soon as we walked in and never let us be empty. I also asked to try something different and he made special drinks for me a few times. He was very nice and made this experience a pleasant one. We spent one night at the Disco and it was nice to sit and listen to music although the dance floor is small and you can barley hear the bartenders.(I mean we didn't expect too because it is a music bar.) We spent some time at the lobby bar and that was good too. Nothing stood out to me there as great or bad. POOL: The pool is very large. Although it seems it is connected it isn't. You can't get through under bridges there are barriers. So plan this when picking chairs for the day. Some areas of the pool are more crowded then others. It was hard to find a chair for two people in the sun. So you have to go early to get a chair. BEACH: We didn't really go off to the beach because we are more of pool people so I could not say whether I like this or not. GROUNDS: We loved the ruins on the resort. We went off to the cliffs by the water a few nights and just loved how peaceful it was. The resort was very clean. Everywhere you looked there were people cleaning things. There are tons of trees so of course there are tons of leaves. They tried to keep the pool as clean as possible PHOTOGRAPHERS: We got pictures done at the pool when we were swimming they asked to take pictures. We also took some with the monkeys. It was 14 a picture and 19 a picture with animals. We got them downloaded to our phone and on a CD. You can book a session or just grab a photographer at the pool and they will be happy to take pictures for you. WIFI: Free wifi for 60 minutes a day in the resort. You must be in the hotel lobby bar which is on the first floor by the river. The service isn't great but you're on vacation its just a quick check of an email. WILDLIFE: We absolutely loved this resort because of all the animals. There are parrots all over the lobby bar. There are deer all down the walk to the beach, a few species of animals I couldn't tell you what they were but it was amazing. We saw about 20 monkeys walking one day in the trees. It really made the experience at this resort a great one. TIMESHARE/SPA REPS: We were not even bothered about time share I didn't even see or hear anybody with the time share people. We did get annoyed with the spa reps constantly asking if we wanted massages. This was quite annoying when you are trying to relax. We didn't have much walking in this resort as we were at building 12. The pool was close and so was the lobby for our excursions as well as the restaurants. Overall a resort is going to be hit or miss for everyone you can't compare your experience to other reviews because it may not be your taste. What I can say and that the resort says themselves is it isn't a beach resort. I live down at the beach at home so I was happy to be at a pool. I loved all the animals and the jungle like trees and foliage. If you like a beach and a clear area with tons of sun everywhere you should go to cancun or another resort. This resort was perfect for what we were looking for and it was exactly that. Do your research before you book and you will find an amazing resort!!!


    DEĞERLENDIRME

    Round Indicators

    • mayıs 26 2017
    • Kent, İngiltere
    • Çiftler

    Brian S

    “Can't fault the resort”


    Just returned from a 10 day holiday, everything about the place was impressive, room, grounds, staff, food, all excellent. We visited all specialty restaurants, can't fault the service or the food. The buffet was very good at all meal times in all the restaurants plenty of choice so did not get bored. The regular visits by the animals to our balcony area was delightful, plus the monkeys in the trees around the pool and along the walk ways were a treat to watch. The beech area was beautiful, plenty of loungers to chose from in sun or shade at all pools and beach. With towels changed daily Our room was cleaned and mini bar replenished daily sheets and towels changed regularly. Tips were given as the service was excellent throughout. Thoroughly enjoyed our holiday and the hotel with its beautiful surroundings. Couple of minor gripes mainly with our travel company, but the loudness of some of the people around the pool who did not seem to be able to talk to people near them quietly and seemed to want to be the centre of attention with the more alcohol consumed the louder they got, some people just don't consider others. Plus a welcome drink was not offered, unusual for this star hotel in our experience. We would return here which is the best recommendation we could give.


    DEĞERLENDIRME

    Round Indicators

    • mayıs 25 2017
    • Londra, İngiltere
    • Çiftler

    deanfarley

    “Hotel has everything and more”


    Brilliant hotel, Large, beautiful, lots to do, Great food absolutely loved our stay and cant wait to go back. Highly recommend upgrading to unlimited access to xcaret park next door which in itself is amazing with dolphins, sharks and stingrays to interact with. Highly recommend this hotel.


    DEĞERLENDIRME

    Round Indicators

    • mayıs 25 2017
    • Unionville, Connecticut
    • Çiftler

    Vicky992014

    “Mexican fun”


    Great food. Beautiful views. Beautiful grounds. Room older. Didn't know hubby needed closed shoes and pants to go to higher end restaurants. Awkward and got asked to leave. Should be on info prior to arrival. Also stop trying to sell us ownership. Once is enough!!


    DEĞERLENDIRME

    Round Indicators

    • mayıs 25 2017
    • Çiftler

    984kirkl

    “Occidental Xcaret”


    The food, for the first time EVER was HORRIBLE!! Also--mosquitoes were bad every night. The bed could use replacing as we had to put a large pillow between us to avoid slamming into each other. We love, love, love this venue, but something MAJOR has changed with the food prep. We left most entrees nearly untouched. Salad, soup and dessert were good. PLEASE FIX THIS!!!


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