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Views of Barceló Hotel Complex  Allegro Cozumel Resort
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map

Mapa a poloha

Carretera Costera Sur Km 16.5   77600 San Francisco , Palancar   Cozumel  


Places of Interest

18,6 km Mezinárodní letiště Cozumel

300 m Pláž hotelu

Názory klientů

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Allegro Cozumel

3.5/5 Round Indicators
| 6426 Recenze

CELKOVÉ HODNOCENÍ

Round Indicators

PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

Round Indicators

Umístění

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Kvalita spaní

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Pokoje

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Čistota

Round Indicators

Služby


Názory

Výborné

31% Complete

1999

Velmi dobré

33% Complete

2153

Normální

17% Complete

1154

Špatné

9% Complete

633

Velmi špatné

7% Complete

487

Filtrovat podle

Seřadit podle

    Round Indicators
    elyseb512 10/16/2019 S rodinou

    “Unacceptable food service at this resort.”

    The location is wonderful with great a beach and pools! The food however was unacceptable!! The buffet was terrible (worse than the average buffet). For an 8 night stay we were only allowed 2 restaurant reservations. The first night we tried to reserve these and they only had room for our party of 5 one night on the last night we were there. We ended up having to rent a car so we could drive to restaurants for dinner because the buffet was so bad. We spoke with management and they couldn’t help us. We just weren’t able to use the restaurants. They didn’t even have them all open. One night we just went in to see if we could wait. It was practically empty but they wouldn’t allow us without the reservation.
    Round Indicators
    805angusb New Westminster. 10/15/2019 Páry

    “Vacation 2019”

    Had a wonderful time at Allegro Cozumel. Met some wonderful people, and enjoyed the relaxing atmosphere. Particularly loved going scuba diving in the pool and out in the open water. I would recommend it to anyone.

    allegroczm, Guest experience Manager v zařízení Allegro Cozumel, odpověděl na tuto recenzi.
     Dear, 805angusb Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Thank you once again for making us your choice hotel and for sharing your opinion based on your experience in the hotel, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Warm regads!

    Round Indicators
    britneyatkinson 10/15/2019 Krátké dovolené s přáteli

    “Not accommodating at all!”

    We as a group booked 6 rooms for a total of 12 people. We couldn’t even get one reservation dinner for our entire group. They wanted us to all come at different times! Finally after much begging and pleading they put us all on one time slot for Italian dinner which we had on buffet the night before. The food was no good at any of the places. I would not recommend it to anyone! Research! False advertisement on dinner reservations. You can only book 1 dinner reservation per 4 night stay. Be aware of this! The place seemed like a joke.

    allegroczm, Guest experience Manager v zařízení Allegro Cozumel, odpověděl na tuto recenzi.
     Dear, britneyatkinson Although we sincerely regret your disappointment with your stay in Allegro Cozumel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your Allegro holiday experience an unforgettable one for all the right reasons. Best regards!

    Round Indicators
    berklaw Novinger, Missouri. 10/10/2019

    “Great value, met expectations, but not extravagant (thorough review).”

    If you go in with proper expectations, it is hard to find fault with Allegro Cozumel. I would probably give it 4.5 stars, but that is not an option. I cannot justify giving it only 4 stars, so I opted for 5. Allegro is an all-inclusive resort. I stayed there for 10 nights for the 70.3 Ironman Cozumel. Frankly, I didn't really leave the resort except for race related events, nor felt the need to do so. Mexico is Mexico, there is nothing special about the town or the shopping. This resort is more geared toward families and groups. Since I was visiting for an event, it wasn't too big a deal. I simply asked my travel agent to book a resort that was one of the race sponsoring hotels and had a beach. If I had to do it over again, I might do a little more research on resorts that are more friendly to solo travelers. Food: I was not disappointed with the food; go back to what I said about expectations. The food is average, but more than adequate. By that I mean the food is not extravagant. There was always sufficient variety and after 2 or 3 days, you can tell what is relatively fresh and what is being recycled (i.e. dinner from last night being put out for lunch). On the plus side, I didn't get sick. Drink: Since I was there for a race, I didn't really indulge, but I had beer and wine. No issues. There is a bar at each of the 3 pools and a sports bar. Dive Shop: I went on 2 SCUBA excursions for a total of 4 dives. The staff was helpful, the dive masters were good. You might be able to get a slightly cheaper trip elsewhere, but that would be a hassle. The boat picks you up at the dock just outside the hotel. Rooms: Overall, the room was good. I had the basic, superior room. The only issue with rooms are insects. Every night I had to kill a slew of ants. Otherwise, the room was adequate, but a tad on the small side. The bed was comfortable and between the air conditioning and ceiling fan, you can cool down the room quite well. The only issue here is the that the mini-bar fridge is barely functional--it doesn't make any beverage cold (or even cool). On the plus side, they actually had USB charging outlets (that was unexpected and a surprise). Service: Most of the staff have a rudimentary grasp of English. The issue here is that the hotel doesn't really do a good job of communicating all the benefits of the resort. Once you ask, they are quite helpful, but if you don't know to ask, you may not ever find out. The other service that was lacking was waiters for the beach/pool area to bring you drinks. They have them, but the service is spotty at best. Friendliness: The staff were friendly. Of course, it helps if you can understand Spanish (and I barely do). However, when I needed help I could get it and get the issue resolved. Here is what I am critical of: Prices at the Spa: Even by U.S. standards the Spa services are expensive. The ants in the room. The spotty beach and pool side service. There is no room service option for food (that is more of an FYI, again, for the price of this place, that is probably beyond expectation). WiFi is NOT included in the price. There is a daily charge if you want it. However, there is Cellular tower within view of the hotel, so if you have a plan that works in Mexico, you can get data very easily. Would I stay here again? I have no qualms about staying here again, the resort is a great value. However, there are plenty of resorts on the island; so with variety being the spice of life, I might shop around. In other words, I enjoyed my stay, I liked the resort, but I was not totally blown away such that I would I would stay here at the exclusion of other options.
    Round Indicators
    Stephanie R 10/08/2019 Páry

    “Love this resort!”

    We are a couple and travel to Cozumel to dive. This was our second stay at Allegro, the first being September 2018 and the second September 2019. in 2018, the food quality was better than this last stay. The good........Room cleanliness, staff, drinks, beach and THE DIVE SHOP, PRODIVE. The bad........food quality isn't what it used to be. We are not foodies or even picky so this was okay. In September of 2018, we could not have rated EVERYTHING here good to excellent for the price. You are not paying for five stars here but you will get a great experience for your money, especially if you are diving. I do still love this resort because of the staff, clean rooms, beach and dive shop.

    allegroczm, Guest Experience Manager v zařízení Allegro Cozumel, odpověděl na tuto recenzi.
     Dear, Stephanie R Firstly we would like to thank you for choosing Allegro Cozumel once again for your holidays and for sharing this feedback of your recent stay among us, We always look for ways to improve and your comments are crucial to our future success. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards!

    HODNOCENÍ

    Round Indicators

    • říjen 16 2019
    • S rodinou

    elyseb512

    “Unacceptable food service at this resort.”


    The location is wonderful with great a beach and pools! The food however was unacceptable!! The buffet was terrible (worse than the average buffet). For an 8 night stay we were only allowed 2 restaurant reservations. The first night we tried to reserve these and they only had room for our party of 5 one night on the last night we were there. We ended up having to rent a car so we could drive to restaurants for dinner because the buffet was so bad. We spoke with management and they couldn’t help us. We just weren’t able to use the restaurants. They didn’t even have them all open. One night we just went in to see if we could wait. It was practically empty but they wouldn’t allow us without the reservation.


    HODNOCENÍ

    Round Indicators

    • říjen 15 2019
    • New Westminster
    • Páry

    805angusb

    “Vacation 2019”


    Had a wonderful time at Allegro Cozumel. Met some wonderful people, and enjoyed the relaxing atmosphere. Particularly loved going scuba diving in the pool and out in the open water. I would recommend it to anyone.


    allegroczm, Guest experience Manager v zařízení Allegro Cozumel, odpověděl na tuto recenzi.
    Dear, 805angusb Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Thank you once again for making us your choice hotel and for sharing your opinion based on your experience in the hotel, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Warm regads!

    HODNOCENÍ

    Round Indicators

    • říjen 15 2019
    • Krátké dovolené s přáteli

    britneyatkinson

    “Not accommodating at all!”


    We as a group booked 6 rooms for a total of 12 people. We couldn’t even get one reservation dinner for our entire group. They wanted us to all come at different times! Finally after much begging and pleading they put us all on one time slot for Italian dinner which we had on buffet the night before. The food was no good at any of the places. I would not recommend it to anyone! Research! False advertisement on dinner reservations. You can only book 1 dinner reservation per 4 night stay. Be aware of this! The place seemed like a joke.


    allegroczm, Guest experience Manager v zařízení Allegro Cozumel, odpověděl na tuto recenzi.
    Dear, britneyatkinson Although we sincerely regret your disappointment with your stay in Allegro Cozumel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your Allegro holiday experience an unforgettable one for all the right reasons. Best regards!

    HODNOCENÍ

    Round Indicators

    • říjen 10 2019
    • Novinger, Missouri

    berklaw

    “Great value, met expectations, but not extravagant (thorough review).”


    If you go in with proper expectations, it is hard to find fault with Allegro Cozumel. I would probably give it 4.5 stars, but that is not an option. I cannot justify giving it only 4 stars, so I opted for 5. Allegro is an all-inclusive resort. I stayed there for 10 nights for the 70.3 Ironman Cozumel. Frankly, I didn't really leave the resort except for race related events, nor felt the need to do so. Mexico is Mexico, there is nothing special about the town or the shopping. This resort is more geared toward families and groups. Since I was visiting for an event, it wasn't too big a deal. I simply asked my travel agent to book a resort that was one of the race sponsoring hotels and had a beach. If I had to do it over again, I might do a little more research on resorts that are more friendly to solo travelers. Food: I was not disappointed with the food; go back to what I said about expectations. The food is average, but more than adequate. By that I mean the food is not extravagant. There was always sufficient variety and after 2 or 3 days, you can tell what is relatively fresh and what is being recycled (i.e. dinner from last night being put out for lunch). On the plus side, I didn't get sick. Drink: Since I was there for a race, I didn't really indulge, but I had beer and wine. No issues. There is a bar at each of the 3 pools and a sports bar. Dive Shop: I went on 2 SCUBA excursions for a total of 4 dives. The staff was helpful, the dive masters were good. You might be able to get a slightly cheaper trip elsewhere, but that would be a hassle. The boat picks you up at the dock just outside the hotel. Rooms: Overall, the room was good. I had the basic, superior room. The only issue with rooms are insects. Every night I had to kill a slew of ants. Otherwise, the room was adequate, but a tad on the small side. The bed was comfortable and between the air conditioning and ceiling fan, you can cool down the room quite well. The only issue here is the that the mini-bar fridge is barely functional--it doesn't make any beverage cold (or even cool). On the plus side, they actually had USB charging outlets (that was unexpected and a surprise). Service: Most of the staff have a rudimentary grasp of English. The issue here is that the hotel doesn't really do a good job of communicating all the benefits of the resort. Once you ask, they are quite helpful, but if you don't know to ask, you may not ever find out. The other service that was lacking was waiters for the beach/pool area to bring you drinks. They have them, but the service is spotty at best. Friendliness: The staff were friendly. Of course, it helps if you can understand Spanish (and I barely do). However, when I needed help I could get it and get the issue resolved. Here is what I am critical of: Prices at the Spa: Even by U.S. standards the Spa services are expensive. The ants in the room. The spotty beach and pool side service. There is no room service option for food (that is more of an FYI, again, for the price of this place, that is probably beyond expectation). WiFi is NOT included in the price. There is a daily charge if you want it. However, there is Cellular tower within view of the hotel, so if you have a plan that works in Mexico, you can get data very easily. Would I stay here again? I have no qualms about staying here again, the resort is a great value. However, there are plenty of resorts on the island; so with variety being the spice of life, I might shop around. In other words, I enjoyed my stay, I liked the resort, but I was not totally blown away such that I would I would stay here at the exclusion of other options.


    HODNOCENÍ

    Round Indicators

    • říjen 8 2019
    • Páry

    Stephanie R

    “Love this resort!”


    We are a couple and travel to Cozumel to dive. This was our second stay at Allegro, the first being September 2018 and the second September 2019. in 2018, the food quality was better than this last stay. The good........Room cleanliness, staff, drinks, beach and THE DIVE SHOP, PRODIVE. The bad........food quality isn't what it used to be. We are not foodies or even picky so this was okay. In September of 2018, we could not have rated EVERYTHING here good to excellent for the price. You are not paying for five stars here but you will get a great experience for your money, especially if you are diving. I do still love this resort because of the staff, clean rooms, beach and dive shop.


    allegroczm, Guest Experience Manager v zařízení Allegro Cozumel, odpověděl na tuto recenzi.
    Dear, Stephanie R Firstly we would like to thank you for choosing Allegro Cozumel once again for your holidays and for sharing this feedback of your recent stay among us, We always look for ways to improve and your comments are crucial to our future success. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards!

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