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Barceló Hotel Beach  Maya Tropical
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Mapa a poloha

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km   Mezinárodní letiště Cancún 

0 m Chac Halal Beach

35 km Archeologická oblast Tulum

30 km Xel-Ha

Premios y Reconocimientos

Ocenění a uznání

Názory klientů

Není lepší odborník, než je cestovatel.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6622 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

60% Complete

3998

Velmi dobré

23% Complete

1535

Normální

8% Complete

558

Špatné

4% Complete

295

Velmi špatné

3% Complete

236

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    Round Indicators
    Lisa G 07/19/2019 S rodinou

    “Wonderful family holiday!!”

    First time to this hotel and we will definitely be returning... Room - lovely and clean maid attended everyday. Food - EXCELLENT... Al Carte restaurant was very good. Entertainment - Brian the Mayan was very good and made our experience better!! Tequila Bar - we spent most evenings in this bar and Isabel Garcia was phenomenal, go and pay her a visit! We will return to this hotel!!

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear, Lisa G Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

    Round Indicators
    Karan T 07/18/2019 S rodinou

    “FANTASTIC HOLIDAY AND SERVICE!!”

    I have returned from 2 weeks at Barcelo Tropical Hotel. It was superb from start to finish but I must say a SPECIAL THANK YOU to Isabel Garcia at The Tequila Bar in Tequila bar nothing was ever to much trouble and always made us feel very welcome. Was very welcoming and always friendly!! The other staff was equally good - Rosanna Yuri Thank you ladies you made our holiday very pleasurable and we will be returning to the hotel. Thank you!

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear, Karan T Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. And i am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Best Regards, Barcelo Maya Tropical.

    Round Indicators
    Ray K 07/17/2019 S rodinou

    “Its OK”

    Well. where can i start? we have stayed at Tropical June 25 to July 11th. . 2 adults and 2 kids, we have been to mexico and caribian multiple times always in all inclusie resorts. Barcelo is a gorgeous , clean well kept resort. the restaurants are ok. not great but we did not expect a white glove service at this price point. All the employees are extrimely hard overworked people and some places like a swimup bar is understaffed, takes forever to be served. Rooms are tiny and outdated with old furniture. Ive always tipped our maid but it seams that the bed sheets were not changed daily but just tacked in to look new and fresh! Not sure why. The beach needs to be cleaned from broken glass, i wound broken glass on 3 different days, as you walk in to the ocean there are planty of rocks that should have been removed, dont know why Barcelo does not bother to clean the entrance to the ocean! it would take them just a day or 2 to do that. Nughtly intertainment is a very poor attraction with some kind off outdated Michael Jakson show. come on Barcelo, Time to let Michael rest already come up with new modern shows, you are a rich enough compony to get a rpoffesional crew on board ! Drinks are mostly made of local cheap alcohol but that what to be expected fron any of these resorts. Bottom line would we go back to Mexico? absolutly yes. would we go to Barcello? i dont think we got our moneys worth at that resort! there is planty to concider when shopping for vacation, are you a pool or an ocean person are you a buffet or a white glove high maintanance person that demands nothing but the best? PS for Barcello to charge for room service to get fruits or coffee is outrageus! all of the resorts we have ever styed in all inclusive,, means, ALL INCLUSIVE !!!

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear, Ray K Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tropical. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards, Barcelo Maya Tropical.

    Round Indicators
    Claire T 07/16/2019 S rodinou

    “Santa Fe Restaurant”

    The santa fe restaurant was great we had the tenderloin with mashed potatoes, our waiter was Samuel Ruiz. He was great, explained the menu well and answered any questions you had and also was very funny and enjoyable.

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear, Claire T At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Best Regards, Barcelo Maya Tropical.

    Round Indicators
    Dodo B Ottawa, Kanada. 06/25/2014

    “Excelentní pláž, pokoj/obsluha hrozná, jídlo skvělé”

    Tohle bude jednoduchá recenze. Začnu s tím dobrým. Pláž/bazén byly jedny z nejlepších, ve kterých jsem kdy byl. Spousta místa, mnoho lehátek, hodně stínu a dobrého písku. Tady není nač si stěžovat a taky jsme tu strávili většinu pobytu. Pokoj/obsluha Ty byly naopak zase jedny z nejhorších, jaké jsem kdy zažil. Mají problém s vlhkostí. Jakmile jsme vešli do pokoje, ucítili jsme odpornou plíseň. Zápach plísně setrvával, i když jsme se snažili otevírat dveře a okna jak to jen šlo. Ani klimatizace nepomohla. Budete vlhcí a vaše oblečení bude s dalšími dny vlhčí a vlhčí. Musel jsem dát všechny knížky a brožury ven, protože už taky začínaly nehezky páchnout. Polštáře mi taky nevoněly. Slyšel jsem ale, že to záleží na umístění a patře, ve kterém se váš hotel nachází. Obsluha Bude vám doneseno jídlo a pití. Na všechno ostatní můžete zapomenout. Měli jsme rozbité hodiny a televizi a nebyli schopní nám je opravit/vyměnit. Musel jsem volat aspoň pětkrát během dvou dní, než konečně někoho poslali. Otřesné. Jídlo Jídlo bylo vynikající a bufet velmi dobrý. Restaurace byly taky vynikající. Určitě lepší, než Cuba.

    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear Dodo, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the goods we really apologize for the bad. We will keep working to improve rooms, facilities and service. We really appreciate your time and comments. We would be grateful to have another opportunity to show you our true level of service. Warmest Regards to Ottawa. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

    HODNOCENÍ

    Round Indicators

    • červenec 19 2019
    • S rodinou

    Lisa G

    “Wonderful family holiday!!”


    First time to this hotel and we will definitely be returning... Room - lovely and clean maid attended everyday. Food - EXCELLENT... Al Carte restaurant was very good. Entertainment - Brian the Mayan was very good and made our experience better!! Tequila Bar - we spent most evenings in this bar and Isabel Garcia was phenomenal, go and pay her a visit! We will return to this hotel!!


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear, Lisa G Thank you very much for sharing this great review of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

    HODNOCENÍ

    Round Indicators

    • červenec 18 2019
    • S rodinou

    Karan T

    “FANTASTIC HOLIDAY AND SERVICE!!”


    I have returned from 2 weeks at Barcelo Tropical Hotel. It was superb from start to finish but I must say a SPECIAL THANK YOU to Isabel Garcia at The Tequila Bar in Tequila bar nothing was ever to much trouble and always made us feel very welcome. Was very welcoming and always friendly!! The other staff was equally good - Rosanna Yuri Thank you ladies you made our holiday very pleasurable and we will be returning to the hotel. Thank you!


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear, Karan T Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. And i am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Best Regards, Barcelo Maya Tropical.

    HODNOCENÍ

    Round Indicators

    • červenec 17 2019
    • S rodinou

    Ray K

    “Its OK”


    Well. where can i start? we have stayed at Tropical June 25 to July 11th. . 2 adults and 2 kids, we have been to mexico and caribian multiple times always in all inclusie resorts. Barcelo is a gorgeous , clean well kept resort. the restaurants are ok. not great but we did not expect a white glove service at this price point. All the employees are extrimely hard overworked people and some places like a swimup bar is understaffed, takes forever to be served. Rooms are tiny and outdated with old furniture. Ive always tipped our maid but it seams that the bed sheets were not changed daily but just tacked in to look new and fresh! Not sure why. The beach needs to be cleaned from broken glass, i wound broken glass on 3 different days, as you walk in to the ocean there are planty of rocks that should have been removed, dont know why Barcelo does not bother to clean the entrance to the ocean! it would take them just a day or 2 to do that. Nughtly intertainment is a very poor attraction with some kind off outdated Michael Jakson show. come on Barcelo, Time to let Michael rest already come up with new modern shows, you are a rich enough compony to get a rpoffesional crew on board ! Drinks are mostly made of local cheap alcohol but that what to be expected fron any of these resorts. Bottom line would we go back to Mexico? absolutly yes. would we go to Barcello? i dont think we got our moneys worth at that resort! there is planty to concider when shopping for vacation, are you a pool or an ocean person are you a buffet or a white glove high maintanance person that demands nothing but the best? PS for Barcello to charge for room service to get fruits or coffee is outrageus! all of the resorts we have ever styed in all inclusive,, means, ALL INCLUSIVE !!!


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear, Ray K Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Tropical. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards, Barcelo Maya Tropical.

    HODNOCENÍ

    Round Indicators

    • červenec 16 2019
    • S rodinou

    Claire T

    “Santa Fe Restaurant”


    The santa fe restaurant was great we had the tenderloin with mashed potatoes, our waiter was Samuel Ruiz. He was great, explained the menu well and answered any questions you had and also was very funny and enjoyable.


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear, Claire T At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Best Regards, Barcelo Maya Tropical.

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Ottawa, Kanada

    Dodo B

    “Excelentní pláž, pokoj/obsluha hrozná, jídlo skvělé”


    Tohle bude jednoduchá recenze. Začnu s tím dobrým. Pláž/bazén byly jedny z nejlepších, ve kterých jsem kdy byl. Spousta místa, mnoho lehátek, hodně stínu a dobrého písku. Tady není nač si stěžovat a taky jsme tu strávili většinu pobytu. Pokoj/obsluha Ty byly naopak zase jedny z nejhorších, jaké jsem kdy zažil. Mají problém s vlhkostí. Jakmile jsme vešli do pokoje, ucítili jsme odpornou plíseň. Zápach plísně setrvával, i když jsme se snažili otevírat dveře a okna jak to jen šlo. Ani klimatizace nepomohla. Budete vlhcí a vaše oblečení bude s dalšími dny vlhčí a vlhčí. Musel jsem dát všechny knížky a brožury ven, protože už taky začínaly nehezky páchnout. Polštáře mi taky nevoněly. Slyšel jsem ale, že to záleží na umístění a patře, ve kterém se váš hotel nachází. Obsluha Bude vám doneseno jídlo a pití. Na všechno ostatní můžete zapomenout. Měli jsme rozbité hodiny a televizi a nebyli schopní nám je opravit/vyměnit. Musel jsem volat aspoň pětkrát během dvou dní, než konečně někoho poslali. Otřesné. Jídlo Jídlo bylo vynikající a bufet velmi dobrý. Restaurace byly taky vynikající. Určitě lepší, než Cuba.


    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear Dodo, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the goods we really apologize for the bad. We will keep working to improve rooms, facilities and service. We really appreciate your time and comments. We would be grateful to have another opportunity to show you our true level of service. Warmest Regards to Ottawa. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

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