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Barceló Hotel Beach  Maya Tropical
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Mapa a poloha

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km   Mezinárodní letiště Cancún 

0 m Chac Halal Beach

35 km Archeologická oblast Tulum

30 km Xel-Ha

Premios y Reconocimientos

Ocenění a uznání

Názory klientů

Není lepší odborník, než je cestovatel.

Barceló Maya Tropical

4.5/5 Round Indicators
| 7297 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

Round Indicators

Umístění

Round Indicators

Kvalita spaní

Round Indicators

Pokoje

Round Indicators

Čistota

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Služby


Názory

Výborné

61% Complete

4462

Velmi dobré

22% Complete

1641

Normální

8% Complete

603

Špatné

4% Complete

329

Velmi špatné

3% Complete

262

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    Round Indicators
    Daniel G Nashville. 02/16/2020

    “Great vacation for friends group!”

    I would recommend going here on vacation for large groups! Everyone can do their own thing or meet up for ample space of fun and drinks! If you tip the staff, they will treat you right and most of them will even hold a conversation with you!
    Round Indicators
    AheadoftheCurve Vancouver, Kanada. 02/15/2020 S rodinou

    “Good food and great service”

    We had dinner at the buffet restaurant, which had tons of delicious food including a steak station. I liked the flan for dessert - very tasty. Our waiter Eduardo May was attentive and very helpful. He gave us great service. A nice family dinner spot.

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear AheadoftheCurve First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Maya Tropical hotel and are delighted to read that we were able to match your expectations. We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, Barceló Maya Grand Resort.

    Round Indicators
    roxolson 02/15/2020

    “Great place, but where's the free wifi??”

    Our third stay here, last time was 9 years ago. I was not happy then that the wifi was in the lobby only for a limited amount of time. NOW, years later it's still wifi in the lobby areas unless you pay for wifi in your room. We've been to alot of resorts and this is the only one that doesn't allow free wifi in years. We loved the food and the grounds.

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear roxolson In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Best regards, Barceló Maya Grand Resort.

    Round Indicators
    879aleksandrai 02/14/2020 S rodinou

    “Birthday vacation”

    Leonardo and Carlos are the best waiters in a whole barcelo resorts. We had excellent service and food was delicious. We will come back 100%. Salad bar was great. It was an excellent valentine's day for us.

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear, 879aleksandrai We would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Barceló Maya Grand Resort.

    Round Indicators
    Dodo B Ottawa, Kanada. 06/25/2014

    “Excelentní pláž, pokoj/obsluha hrozná, jídlo skvělé”

    Tohle bude jednoduchá recenze. Začnu s tím dobrým. Pláž/bazén byly jedny z nejlepších, ve kterých jsem kdy byl. Spousta místa, mnoho lehátek, hodně stínu a dobrého písku. Tady není nač si stěžovat a taky jsme tu strávili většinu pobytu. Pokoj/obsluha Ty byly naopak zase jedny z nejhorších, jaké jsem kdy zažil. Mají problém s vlhkostí. Jakmile jsme vešli do pokoje, ucítili jsme odpornou plíseň. Zápach plísně setrvával, i když jsme se snažili otevírat dveře a okna jak to jen šlo. Ani klimatizace nepomohla. Budete vlhcí a vaše oblečení bude s dalšími dny vlhčí a vlhčí. Musel jsem dát všechny knížky a brožury ven, protože už taky začínaly nehezky páchnout. Polštáře mi taky nevoněly. Slyšel jsem ale, že to záleží na umístění a patře, ve kterém se váš hotel nachází. Obsluha Bude vám doneseno jídlo a pití. Na všechno ostatní můžete zapomenout. Měli jsme rozbité hodiny a televizi a nebyli schopní nám je opravit/vyměnit. Musel jsem volat aspoň pětkrát během dvou dní, než konečně někoho poslali. Otřesné. Jídlo Jídlo bylo vynikající a bufet velmi dobrý. Restaurace byly taky vynikající. Určitě lepší, než Cuba.

    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear Dodo, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the goods we really apologize for the bad. We will keep working to improve rooms, facilities and service. We really appreciate your time and comments. We would be grateful to have another opportunity to show you our true level of service. Warmest Regards to Ottawa. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

    HODNOCENÍ

    Round Indicators

    • únor 16 2020
    • Nashville

    Daniel G

    “Great vacation for friends group!”


    I would recommend going here on vacation for large groups! Everyone can do their own thing or meet up for ample space of fun and drinks! If you tip the staff, they will treat you right and most of them will even hold a conversation with you!


    HODNOCENÍ

    Round Indicators

    • únor 15 2020
    • Vancouver, Kanada
    • S rodinou

    AheadoftheCurve

    “Good food and great service”


    We had dinner at the buffet restaurant, which had tons of delicious food including a steak station. I liked the flan for dessert - very tasty. Our waiter Eduardo May was attentive and very helpful. He gave us great service. A nice family dinner spot.


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear AheadoftheCurve First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Maya Tropical hotel and are delighted to read that we were able to match your expectations. We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, Barceló Maya Grand Resort.

    HODNOCENÍ

    Round Indicators

    • únor 15 2020

    roxolson

    “Great place, but where's the free wifi??”


    Our third stay here, last time was 9 years ago. I was not happy then that the wifi was in the lobby only for a limited amount of time. NOW, years later it's still wifi in the lobby areas unless you pay for wifi in your room. We've been to alot of resorts and this is the only one that doesn't allow free wifi in years. We loved the food and the grounds.


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear roxolson In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Best regards, Barceló Maya Grand Resort.

    HODNOCENÍ

    Round Indicators

    • únor 14 2020
    • S rodinou

    879aleksandrai

    “Birthday vacation”


    Leonardo and Carlos are the best waiters in a whole barcelo resorts. We had excellent service and food was delicious. We will come back 100%. Salad bar was great. It was an excellent valentine's day for us.


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear, 879aleksandrai We would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Barceló Maya Grand Resort.

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Ottawa, Kanada

    Dodo B

    “Excelentní pláž, pokoj/obsluha hrozná, jídlo skvělé”


    Tohle bude jednoduchá recenze. Začnu s tím dobrým. Pláž/bazén byly jedny z nejlepších, ve kterých jsem kdy byl. Spousta místa, mnoho lehátek, hodně stínu a dobrého písku. Tady není nač si stěžovat a taky jsme tu strávili většinu pobytu. Pokoj/obsluha Ty byly naopak zase jedny z nejhorších, jaké jsem kdy zažil. Mají problém s vlhkostí. Jakmile jsme vešli do pokoje, ucítili jsme odpornou plíseň. Zápach plísně setrvával, i když jsme se snažili otevírat dveře a okna jak to jen šlo. Ani klimatizace nepomohla. Budete vlhcí a vaše oblečení bude s dalšími dny vlhčí a vlhčí. Musel jsem dát všechny knížky a brožury ven, protože už taky začínaly nehezky páchnout. Polštáře mi taky nevoněly. Slyšel jsem ale, že to záleží na umístění a patře, ve kterém se váš hotel nachází. Obsluha Bude vám doneseno jídlo a pití. Na všechno ostatní můžete zapomenout. Měli jsme rozbité hodiny a televizi a nebyli schopní nám je opravit/vyměnit. Musel jsem volat aspoň pětkrát během dvou dní, než konečně někoho poslali. Otřesné. Jídlo Jídlo bylo vynikající a bufet velmi dobrý. Restaurace byly taky vynikající. Určitě lepší, než Cuba.


    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear Dodo, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the goods we really apologize for the bad. We will keep working to improve rooms, facilities and service. We really appreciate your time and comments. We would be grateful to have another opportunity to show you our true level of service. Warmest Regards to Ottawa. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

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