Barceló Hotel Beach  Maya Tropical
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Barceló Maya Tropical

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km   Mezinárodní letiště Cancún 

0 m Chac Halal Beach

35 km Archeologická oblast Tulum

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

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Barceló Maya Tropical

4.5/5 Round Indicators
| 5394 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

61% Complete

3319

Velmi dobré

23% Complete

1289

Normální

7% Complete

429

Špatné

3% Complete

214

Velmi špatné

2% Complete

143

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    Round Indicators
    steve P skiatook. 05/24/2018 Páry

    “Best trip ever”

    We have been coming to Barcelo maya since 2000 and have watched colonial,tropical and palace added. A great addition was having air conditioning in buffet area. Seen lots of changes over the years. Some good some not. We tried many different places and nothing ever compares to Barcelo maya. Everyone works very hard making sure things are taken care of. There are some rocky areas on the beach but always able to get around, seaweed has been a issue last few years and seems to bother a lot of people. It’s not like a sticky seaweed that sticks to you when touch it. I snorkel right through it. There is not that much out while swimming really-just washes up on beach. They are always working hard to keep the beaches clear and very clean. We see lots of fish , sea turtles, coral. Plenty of shade and chairs. Food has always been good and lots of options. Restaurants are usually always good. Few years needed attention but all seem good now. The French restaurant at Palace is our #1 pick. Bonito is very good making sure everything is perfect-all the waiters there are wonderful as well- Victor and Fernando have been taking care of us for years.. Rooms are always clean and if ever a issue they always take care of it. My wife and I have some back issues and sometimes the beds can either be to hard or to soft- Angel Can at Tropical made sure everything on our trip was comfortable and that we had no issues. He is a great person that truly cares about guest having a good trip. Some years the shows are better than other but always a good time. If you can’t relax and enjoy your vacation at Barcelo I’m not sure anyplace can make you happy. Looking forward to returning in September with our Family.
    Round Indicators
    wag1020 Houston, Texas. 05/24/2018 Páry

    “Nice Resort”

    My wife and booked the Tropical for 7 nights from May 15, 2018 to May 22, 2018 and had a wonderful time. The service from the staff was the best that I have ever experienced at all inclusive properties that we have visited over the last 10 years. We have taken over 20+ trips during this time to all over Mexico, Dominican Republic and many other countries. I always do research by reading reviews from previous guests and make my decision based partially on these reviews and cost, realizing at the same time that some guests are impossible to please. Pros: 1) Rooms are great 2) Pools and grounds are well maintained 3) Service is outstanding 4) Angel front desk 5) Tokyo and Kyoto Japanese Grill 6) Sante Fe Steak restaurant 7) Breakfast Buffet Cons: 1) Check in time is slow. We arrived at noon and girl at front desk told maybe by 3:30 our room would be available. I spoke with the manager Angel and he had in a room in 20 minutes. However, thanks to Angel for accommodating us. 2) Beach is very rocky the first 5 feet. It's easy to hurt yourself getting into the water. Recommend clearing at path yourself to get in 3) many large groups there apparently for a convention 4) Seafood Restaurant We always have low expectations and hope for the best that way we will not be disappointed. We were pleasantly surprised during this vacation. Our only disappointment was the beach as it was very rocky. We spend most of our time at the beach as we have pool in our backyard at home. We enjoy laying on the beach and soaking up some sunshine. Would I go back? Probably not because the rocks on the beach. Would I recommend this property? Yes, as it is a beautiful facility and service is outstanding.
    Round Indicators
    kal997 Minneapolis, Minnesota. 05/23/2018 S rodinou

    “Lot of sea weed and sugary drinks”

    Good: Even though it’s a large property with 4 resorts, it’s very well maintained on grounds wise and clean, the pools were good and lot of activities and entertainment. Bad: Out of the 5 days stay, we could not go into ocean for 3 days with kids as there was lot of sea weed, looks like the resort management does not care about cleaning it which beats the purpose of beach vacation, Even with premium service purchase the alcoholic drinks were sugar bombs without any alcohol, last two days we had to switch to beer and wine to get some quality, I or my family would not go back to this resort.

    BMAYAFASEII, Director General v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear kal997: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Best Regarsds The mangement.

    Round Indicators
    toneloc3131 North Haven, Connecticut. 05/23/2018 S rodinou

    “Family vacation ”

    We have the best family vacation we’ve had. We have been to DR, Cancun, Cruises and Cozumel. This vacation was the best. There literally is a little something for everyone. Barcelo really thought of everything.

    BMAYAFASEII, Director General v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear toneloc 3131: We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Grand Resort hotel with us and Tripadvisor readers. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The mangement of Barceló.

    Round Indicators
    Dodo B Ottawa, Kanada. 06/25/2014

    “Excelentní pláž, pokoj/obsluha hrozná, jídlo skvělé”

    Tohle bude jednoduchá recenze. Začnu s tím dobrým. Pláž/bazén byly jedny z nejlepších, ve kterých jsem kdy byl. Spousta místa, mnoho lehátek, hodně stínu a dobrého písku. Tady není nač si stěžovat a taky jsme tu strávili většinu pobytu. Pokoj/obsluha Ty byly naopak zase jedny z nejhorších, jaké jsem kdy zažil. Mají problém s vlhkostí. Jakmile jsme vešli do pokoje, ucítili jsme odpornou plíseň. Zápach plísně setrvával, i když jsme se snažili otevírat dveře a okna jak to jen šlo. Ani klimatizace nepomohla. Budete vlhcí a vaše oblečení bude s dalšími dny vlhčí a vlhčí. Musel jsem dát všechny knížky a brožury ven, protože už taky začínaly nehezky páchnout. Polštáře mi taky nevoněly. Slyšel jsem ale, že to záleží na umístění a patře, ve kterém se váš hotel nachází. Obsluha Bude vám doneseno jídlo a pití. Na všechno ostatní můžete zapomenout. Měli jsme rozbité hodiny a televizi a nebyli schopní nám je opravit/vyměnit. Musel jsem volat aspoň pětkrát během dvou dní, než konečně někoho poslali. Otřesné. Jídlo Jídlo bylo vynikající a bufet velmi dobrý. Restaurace byly taky vynikající. Určitě lepší, než Cuba.

    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear Dodo, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the goods we really apologize for the bad. We will keep working to improve rooms, facilities and service. We really appreciate your time and comments. We would be grateful to have another opportunity to show you our true level of service. Warmest Regards to Ottawa. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

    HODNOCENÍ

    Round Indicators

    • květen 24 2018
    • skiatook
    • Páry

    steve P

    “Best trip ever”


    We have been coming to Barcelo maya since 2000 and have watched colonial,tropical and palace added. A great addition was having air conditioning in buffet area. Seen lots of changes over the years. Some good some not. We tried many different places and nothing ever compares to Barcelo maya. Everyone works very hard making sure things are taken care of. There are some rocky areas on the beach but always able to get around, seaweed has been a issue last few years and seems to bother a lot of people. It’s not like a sticky seaweed that sticks to you when touch it. I snorkel right through it. There is not that much out while swimming really-just washes up on beach. They are always working hard to keep the beaches clear and very clean. We see lots of fish , sea turtles, coral. Plenty of shade and chairs. Food has always been good and lots of options. Restaurants are usually always good. Few years needed attention but all seem good now. The French restaurant at Palace is our #1 pick. Bonito is very good making sure everything is perfect-all the waiters there are wonderful as well- Victor and Fernando have been taking care of us for years.. Rooms are always clean and if ever a issue they always take care of it. My wife and I have some back issues and sometimes the beds can either be to hard or to soft- Angel Can at Tropical made sure everything on our trip was comfortable and that we had no issues. He is a great person that truly cares about guest having a good trip. Some years the shows are better than other but always a good time. If you can’t relax and enjoy your vacation at Barcelo I’m not sure anyplace can make you happy. Looking forward to returning in September with our Family.


    HODNOCENÍ

    Round Indicators

    • květen 24 2018
    • Houston, Texas
    • Páry

    wag1020

    “Nice Resort”


    My wife and booked the Tropical for 7 nights from May 15, 2018 to May 22, 2018 and had a wonderful time. The service from the staff was the best that I have ever experienced at all inclusive properties that we have visited over the last 10 years. We have taken over 20+ trips during this time to all over Mexico, Dominican Republic and many other countries. I always do research by reading reviews from previous guests and make my decision based partially on these reviews and cost, realizing at the same time that some guests are impossible to please. Pros: 1) Rooms are great 2) Pools and grounds are well maintained 3) Service is outstanding 4) Angel front desk 5) Tokyo and Kyoto Japanese Grill 6) Sante Fe Steak restaurant 7) Breakfast Buffet Cons: 1) Check in time is slow. We arrived at noon and girl at front desk told maybe by 3:30 our room would be available. I spoke with the manager Angel and he had in a room in 20 minutes. However, thanks to Angel for accommodating us. 2) Beach is very rocky the first 5 feet. It's easy to hurt yourself getting into the water. Recommend clearing at path yourself to get in 3) many large groups there apparently for a convention 4) Seafood Restaurant We always have low expectations and hope for the best that way we will not be disappointed. We were pleasantly surprised during this vacation. Our only disappointment was the beach as it was very rocky. We spend most of our time at the beach as we have pool in our backyard at home. We enjoy laying on the beach and soaking up some sunshine. Would I go back? Probably not because the rocks on the beach. Would I recommend this property? Yes, as it is a beautiful facility and service is outstanding.


    HODNOCENÍ

    Round Indicators

    • květen 23 2018
    • Minneapolis, Minnesota
    • S rodinou

    kal997

    “Lot of sea weed and sugary drinks”


    Good: Even though it’s a large property with 4 resorts, it’s very well maintained on grounds wise and clean, the pools were good and lot of activities and entertainment. Bad: Out of the 5 days stay, we could not go into ocean for 3 days with kids as there was lot of sea weed, looks like the resort management does not care about cleaning it which beats the purpose of beach vacation, Even with premium service purchase the alcoholic drinks were sugar bombs without any alcohol, last two days we had to switch to beer and wine to get some quality, I or my family would not go back to this resort.


    BMAYAFASEII, Director General v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear kal997: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Best Regarsds The mangement.

    HODNOCENÍ

    Round Indicators

    • květen 23 2018
    • North Haven, Connecticut
    • S rodinou

    toneloc3131

    “Family vacation ”


    We have the best family vacation we’ve had. We have been to DR, Cancun, Cruises and Cozumel. This vacation was the best. There literally is a little something for everyone. Barcelo really thought of everything.


    BMAYAFASEII, Director General v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear toneloc 3131: We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Grand Resort hotel with us and Tripadvisor readers. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The mangement of Barceló.

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Ottawa, Kanada

    Dodo B

    “Excelentní pláž, pokoj/obsluha hrozná, jídlo skvělé”


    Tohle bude jednoduchá recenze. Začnu s tím dobrým. Pláž/bazén byly jedny z nejlepších, ve kterých jsem kdy byl. Spousta místa, mnoho lehátek, hodně stínu a dobrého písku. Tady není nač si stěžovat a taky jsme tu strávili většinu pobytu. Pokoj/obsluha Ty byly naopak zase jedny z nejhorších, jaké jsem kdy zažil. Mají problém s vlhkostí. Jakmile jsme vešli do pokoje, ucítili jsme odpornou plíseň. Zápach plísně setrvával, i když jsme se snažili otevírat dveře a okna jak to jen šlo. Ani klimatizace nepomohla. Budete vlhcí a vaše oblečení bude s dalšími dny vlhčí a vlhčí. Musel jsem dát všechny knížky a brožury ven, protože už taky začínaly nehezky páchnout. Polštáře mi taky nevoněly. Slyšel jsem ale, že to záleží na umístění a patře, ve kterém se váš hotel nachází. Obsluha Bude vám doneseno jídlo a pití. Na všechno ostatní můžete zapomenout. Měli jsme rozbité hodiny a televizi a nebyli schopní nám je opravit/vyměnit. Musel jsem volat aspoň pětkrát během dvou dní, než konečně někoho poslali. Otřesné. Jídlo Jídlo bylo vynikající a bufet velmi dobrý. Restaurace byly taky vynikající. Určitě lepší, než Cuba.


    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear Dodo, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the goods we really apologize for the bad. We will keep working to improve rooms, facilities and service. We really appreciate your time and comments. We would be grateful to have another opportunity to show you our true level of service. Warmest Regards to Ottawa. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com