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Barceló Hotel Beach  Maya Tropical
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Mapa a poloha

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km   Mezinárodní letiště Cancún 

0 m Chac Halal Beach

35 km Archeologická oblast Tulum

30 km Xel-Ha

Premios y Reconocimientos

Ocenění a uznání

Názory klientů

Není lepší odborník, než je cestovatel.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6457 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

60% Complete

3911

Velmi dobré

23% Complete

1503

Normální

8% Complete

537

Špatné

4% Complete

285

Velmi špatné

3% Complete

221

Filtrovat podle

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    Round Indicators
    FlattopShaw Winchester, Spojené království. 05/23/2019 Páry

    “Barcelo Tropical in March”

    We had a holiday in the first 2 weeks of March. We booked through barcelo.com so could upload all documents so the checkin was very quick. We were looked after by Victor Figueroa who made the process painless as possible. We saw Victor many times during our stay, he’s an encyclopaedia of information about destinations around the world and places to visit around Yucatan. He’s always happy and checked to make sure everything was fine and if we needed anything. Due to our early arrival our room was not immediately available, but there are changing rooms in the reception area. Victor said he would find us to give our room keys, but decide we could be anywhere and would return later to pickup the key. Excellent service. Our room was on the top floor facing the gardens, nice & quiet. The room was lovely and clean. We saw the housekeeping lady on several days and was always greeted with a smile & asked whether everything was fine and did we need anything. The grounds are always immaculate and lovely to walk through. The pool area was very busy but there were plenty of lilo’s available without the need to wakeup at midnight to claim ownership. The beach area was deserted with many shaded lilo’s available. There was a little bit of sargasso during the day but it was removed very early next morning. We went to Playa del Carmen and was surprised at the large amounts of sargasso and windy conditions. A couple of days were very windy so the kayaks, catamarans could not be used for safety reasons which is understandable. We used the Marriachi restaurant most days for lunch. The food was good, the only criticism being that the soup and some of the main meals could be varied daily. In the evenings we alternated between the main buffet and the specialty restaurants. The staff were always friendly and looked after us non stop and a tasty selection of food to choose from. Capri was our favourite due to the romantic atmosphere and great menu to choose from (try the lamb). We had a great relaxing 10 days and have plans to return later in the year with our daughters for 2 weeks of sunshine and 30*c.

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Barceló Maya Tropical

    Round Indicators
    Wander35539637629 Cleveland, Ohio. 05/23/2019 Krátké dovolené s přáteli

    “Good bang for your buck.”

    I had a excellent time here. The restaurants have amazing food. The rooms are maintained and cleaned properly. The service was reasonable, it could have been better but it wasn't bad. The pool area/beach was also awesome.

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. BARCELO MAYA GRAND RESORT

    Round Indicators
    Companion37805412351 Prince George, Kanada. 05/23/2019 Krátké dovolené s přáteli

    “AMAZING GET AWAY!”

    This was our second time staying at the Barcelo. LOVED it again! Staff are friendly, personable, and funny! Highly recommend going there. 🙂 Susana from Kyoto is the lady to ask for! Carlos, Urel, Alfredo, Alrnjandro, and Aracely from the French restaurant are the people to ask for service. Any of these individuals will make you feel well cared for! AMAZING service!

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear Companion37805412351 Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. BARCELO MAYA GRAND RESORT

    Round Indicators
    emmahU9539XM 05/22/2019 Krátké dovolené s přáteli

    “More highs than lows”

    The check in process was long and frustrating and our room had a heavy mildew smell when we first arrived but the room was clean, the staff were very friendly and the number of available activities made our stay worthwhile. I recommend taking the bus around the resort when you first arrive so you can see what there is to do and get a sense of where everything is located because the resort is really big!

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear emmahU9539XM In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Barcelo Maya Grand Resort

    Round Indicators
    Dodo B Ottawa, Kanada. 06/25/2014

    “Excelentní pláž, pokoj/obsluha hrozná, jídlo skvělé”

    Tohle bude jednoduchá recenze. Začnu s tím dobrým. Pláž/bazén byly jedny z nejlepších, ve kterých jsem kdy byl. Spousta místa, mnoho lehátek, hodně stínu a dobrého písku. Tady není nač si stěžovat a taky jsme tu strávili většinu pobytu. Pokoj/obsluha Ty byly naopak zase jedny z nejhorších, jaké jsem kdy zažil. Mají problém s vlhkostí. Jakmile jsme vešli do pokoje, ucítili jsme odpornou plíseň. Zápach plísně setrvával, i když jsme se snažili otevírat dveře a okna jak to jen šlo. Ani klimatizace nepomohla. Budete vlhcí a vaše oblečení bude s dalšími dny vlhčí a vlhčí. Musel jsem dát všechny knížky a brožury ven, protože už taky začínaly nehezky páchnout. Polštáře mi taky nevoněly. Slyšel jsem ale, že to záleží na umístění a patře, ve kterém se váš hotel nachází. Obsluha Bude vám doneseno jídlo a pití. Na všechno ostatní můžete zapomenout. Měli jsme rozbité hodiny a televizi a nebyli schopní nám je opravit/vyměnit. Musel jsem volat aspoň pětkrát během dvou dní, než konečně někoho poslali. Otřesné. Jídlo Jídlo bylo vynikající a bufet velmi dobrý. Restaurace byly taky vynikající. Určitě lepší, než Cuba.

    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear Dodo, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the goods we really apologize for the bad. We will keep working to improve rooms, facilities and service. We really appreciate your time and comments. We would be grateful to have another opportunity to show you our true level of service. Warmest Regards to Ottawa. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

    HODNOCENÍ

    Round Indicators

    • květen 23 2019
    • Winchester, Spojené království
    • Páry

    FlattopShaw

    “Barcelo Tropical in March”


    We had a holiday in the first 2 weeks of March. We booked through barcelo.com so could upload all documents so the checkin was very quick. We were looked after by Victor Figueroa who made the process painless as possible. We saw Victor many times during our stay, he’s an encyclopaedia of information about destinations around the world and places to visit around Yucatan. He’s always happy and checked to make sure everything was fine and if we needed anything. Due to our early arrival our room was not immediately available, but there are changing rooms in the reception area. Victor said he would find us to give our room keys, but decide we could be anywhere and would return later to pickup the key. Excellent service. Our room was on the top floor facing the gardens, nice & quiet. The room was lovely and clean. We saw the housekeeping lady on several days and was always greeted with a smile & asked whether everything was fine and did we need anything. The grounds are always immaculate and lovely to walk through. The pool area was very busy but there were plenty of lilo’s available without the need to wakeup at midnight to claim ownership. The beach area was deserted with many shaded lilo’s available. There was a little bit of sargasso during the day but it was removed very early next morning. We went to Playa del Carmen and was surprised at the large amounts of sargasso and windy conditions. A couple of days were very windy so the kayaks, catamarans could not be used for safety reasons which is understandable. We used the Marriachi restaurant most days for lunch. The food was good, the only criticism being that the soup and some of the main meals could be varied daily. In the evenings we alternated between the main buffet and the specialty restaurants. The staff were always friendly and looked after us non stop and a tasty selection of food to choose from. Capri was our favourite due to the romantic atmosphere and great menu to choose from (try the lamb). We had a great relaxing 10 days and have plans to return later in the year with our daughters for 2 weeks of sunshine and 30*c.


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Barceló Maya Tropical

    HODNOCENÍ

    Round Indicators

    • květen 23 2019
    • Cleveland, Ohio
    • Krátké dovolené s přáteli

    Wander35539637629

    “Good bang for your buck.”


    I had a excellent time here. The restaurants have amazing food. The rooms are maintained and cleaned properly. The service was reasonable, it could have been better but it wasn't bad. The pool area/beach was also awesome.


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. BARCELO MAYA GRAND RESORT

    HODNOCENÍ

    Round Indicators

    • květen 23 2019
    • Prince George, Kanada
    • Krátké dovolené s přáteli

    Companion37805412351

    “AMAZING GET AWAY!”


    This was our second time staying at the Barcelo. LOVED it again! Staff are friendly, personable, and funny! Highly recommend going there. 🙂 Susana from Kyoto is the lady to ask for! Carlos, Urel, Alfredo, Alrnjandro, and Aracely from the French restaurant are the people to ask for service. Any of these individuals will make you feel well cared for! AMAZING service!


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear Companion37805412351 Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. BARCELO MAYA GRAND RESORT

    HODNOCENÍ

    Round Indicators

    • květen 22 2019
    • Krátké dovolené s přáteli

    emmahU9539XM

    “More highs than lows”


    The check in process was long and frustrating and our room had a heavy mildew smell when we first arrived but the room was clean, the staff were very friendly and the number of available activities made our stay worthwhile. I recommend taking the bus around the resort when you first arrive so you can see what there is to do and get a sense of where everything is located because the resort is really big!


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear emmahU9539XM In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Barcelo Maya Grand Resort

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Ottawa, Kanada

    Dodo B

    “Excelentní pláž, pokoj/obsluha hrozná, jídlo skvělé”


    Tohle bude jednoduchá recenze. Začnu s tím dobrým. Pláž/bazén byly jedny z nejlepších, ve kterých jsem kdy byl. Spousta místa, mnoho lehátek, hodně stínu a dobrého písku. Tady není nač si stěžovat a taky jsme tu strávili většinu pobytu. Pokoj/obsluha Ty byly naopak zase jedny z nejhorších, jaké jsem kdy zažil. Mají problém s vlhkostí. Jakmile jsme vešli do pokoje, ucítili jsme odpornou plíseň. Zápach plísně setrvával, i když jsme se snažili otevírat dveře a okna jak to jen šlo. Ani klimatizace nepomohla. Budete vlhcí a vaše oblečení bude s dalšími dny vlhčí a vlhčí. Musel jsem dát všechny knížky a brožury ven, protože už taky začínaly nehezky páchnout. Polštáře mi taky nevoněly. Slyšel jsem ale, že to záleží na umístění a patře, ve kterém se váš hotel nachází. Obsluha Bude vám doneseno jídlo a pití. Na všechno ostatní můžete zapomenout. Měli jsme rozbité hodiny a televizi a nebyli schopní nám je opravit/vyměnit. Musel jsem volat aspoň pětkrát během dvou dní, než konečně někoho poslali. Otřesné. Jídlo Jídlo bylo vynikající a bufet velmi dobrý. Restaurace byly taky vynikající. Určitě lepší, než Cuba.


    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear Dodo, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the goods we really apologize for the bad. We will keep working to improve rooms, facilities and service. We really appreciate your time and comments. We would be grateful to have another opportunity to show you our true level of service. Warmest Regards to Ottawa. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

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