Barceló Hotel Beach  Maya Tropical
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Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


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78,7 km   Mezinárodní letiště Cancún 

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Barceló Maya Tropical

4.5/5 Round Indicators
| 5827 Recenze

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60% Complete

3545

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    Round Indicators
    GoodersGold Cambridge, Spojené království. 09/25/2018 Páry

    “Barcelo Maya Tropical / Colonial”

    This place is HUGE!!. I booked via British Airways. When making the booking for this hotel you have no idea which part of the resort you will be assigned to, my wife was a little worried as the reviews appeared to differ in each of the four main sections of the hotel, Tropical, Colonial, Caribe and Beach, we need not have worried as they are all of a very good standard,l just cosmetically different. SEPTEMBER WEATHER. My wife obsessed about the weather before we went, basically every forecast said it was going to rain or thunderstorm nearly every day, and when you spend your hard earned on a Caribbean holiday that last thing you want is to be rained out. Ignore the forecasts, it was hotter than Gandhi's flip flop almost every day with mostly clear blue skies. We had one rained out day and a couple of showers but nothing that you would say ruined the holiday, us Brits are just obsessed with the bloody weather, relax you'll be fine. One thing to prepare yourself for is the humidity, it's relentless and sometimes up at 95%, fine whilst by the pool or in the air conditioned room but it does sap your energy. OK, so first bad point, the total check in time was shocking. We arrived after a 20 hour journey to be told that the room would not be ready for another 30 mins (this was 5.00pm!) ok no real problem, as we were "checked in" and could use the bar and facilities to get a drink, it was very hot and VERY humid. After half an hour I returned to reception and was told the room was still not ready and would be another 2 hours. Obviously I was not happy and shared my feelings with the receptionist (politely). We agreed to go and get food after the receptionist supervisor mentioned that we would be compensated for our inconvenience if we could accommodate this extra time. After a meal and some rest we returned to reception to get our room, we had been upgraded to an Ocean facing Junior Suite, sweet. Second bad point, on opening the door to our suite the first thing that hits you is the strong, musky damp smell, which did improve slowly over the next couple of days once we got the air conditioning going but was not a great first impression of our crib for the next two weeks.. The room was very spacious, bathroom huge with a lovely walk in shower separate from the main bath. The room was extremely clean, as was the whole resort. Mini bar was great and restocked often, not every day though. Air con in the room was excellent, phew! The staff work very hard to maintain this resort to a very high standard. The grounds are lush and green with beautiful plants and trees, the local wildlife, small lizards, Iguanas, black squirrels, (similar to) Capybara's too, all completely used to people I'm sure! The food is generally very good and sometimes excellent, the variety of food was very good throughout our stay, if you have the chance to visit the Al a Carte restaurants then do so they are very good, the steaks were my favourite and the Tappanyaki's great fun. The pool areas are huge with swim up bars in each resort, our room was in the Tropical, but we used the Colonial's pool bar as it was "slightly quieter". Which brings me to another negative, its almost impossible to find ANYWHERE which is quiet. I fully appreciate that this is a family resort but this was low season and nearly empty. It's the MUSIC, the hotel has music playing everywhere, and I mean everywhere. Along every pathway every 20 meters there is a speaker that looks like a rock playing some Mexican ditty, which is fine for the first day, but they play the same thing over and over and over again, EVERYWHERE. The bars, restaurants, swim up bars, snack bars, grill bars. So much so that, our room, because it was close a path it had speakers all the way along playing the same Mexican plinky plonky tunes, I went out one night and turned a couple off. Peace at last. Message to Barcelo, when feeling a little unwell and returned to the room to cool off and get some sleep it was almost impossible due to the noise, even with all doors closed. As I write this I remembered the toilets were clean, cold and quiet, I should have taken my book! Not a huge amount to worry about, but I do like to find a little piece and quiet from time to time. Overall, the staff are extremely helpful and courteous, well presented and polite. The hotel(s) are huge, offer good facilities and are immaculately presented, lovely gardens, good food and very nice restaurants, us Brits are not used to tipping, a couple of Bucks (US) is excepted warmly for a couple of rounds of pool drinks, or decent service in the grill bar, smaller amounts often are my recommendation, but just my opinion. A good holiday in a nice resort, on the beach, in the Caribbean, whats not to like.

    BMAYAFASEII, Propietario v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear, GoodersGold In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Best Regards, The Management of Barcelo.

    Round Indicators
    Beth H Marion, North Carolina. 09/24/2018 S rodinou

    “Family, friends, fun and a grest resort”

    This resort can't be beat for the price. The service and friendliness of the staff is excellent. The grounds are beautiful. Everyone always hustles and works so hard. The restaurants are great and the buffets have something for everyone. The pools are huge and always clean. We love this resort and we always bring along new friends to experience a wonderful vacation. Already planning a trip for 2019.

    BMAYAFASEII, Propietario v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear, Beth H Thank you for the great feedback of your recent holiday experience at our Barceló Tropical; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Best Regards, The Management of Barcelo.

    Round Indicators
    tisgrn Anglie, Spojené království. 09/24/2018 Krátké dovolené s přáteli

    “Tired”

    The resort is tired in general There are 4 buffet restaurants (not including the palace hotel ) The tropical or colonial hotel being the best of the buffet restaurants take the a la carte options for the quality of food The complex has it's own shopping centre which caters for most of the entainments. the two main theatre have shows only between 9:30 and 10:30 in the evening All hotels have a bar Hit and miss if the casino is open The beach by tropical is the one to choose but the pools by the caribbe or beach hotel are the higher standards There are hundreds of lounge beds on the resort so you will find your spot to sunbathe Staff work tirelessly and with a smile but the size of the resort does not allow consistent standards to be maintained throughout the resort Development in progress for a diamond hotel on site but the current estate needs attention
    Round Indicators
    Gazl80 Stoke-on-Trent, United Kingdom. 09/24/2018 S rodinou

    “Great holiday, amazing resort!”

    Had a great holiday - so welcoming, clean & we'll maintained resort with 5 hotels grouped on 1 complex. Plenty of choice for restaurants with great choice of good quality food, several bars, shops, spa/gym, bowling/sports, pools, nice beach with plenty of sunbeds & hammocks. Staff were all very friendly & helpful - highly recommended!

    BMAYAFASEII, Propietario v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear, Gazl80 We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Tropical was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards, The Management of Barcelo.

    Round Indicators
    Dodo B Ottawa, Kanada. 06/25/2014

    “Excelentní pláž, pokoj/obsluha hrozná, jídlo skvělé”

    Tohle bude jednoduchá recenze. Začnu s tím dobrým. Pláž/bazén byly jedny z nejlepších, ve kterých jsem kdy byl. Spousta místa, mnoho lehátek, hodně stínu a dobrého písku. Tady není nač si stěžovat a taky jsme tu strávili většinu pobytu. Pokoj/obsluha Ty byly naopak zase jedny z nejhorších, jaké jsem kdy zažil. Mají problém s vlhkostí. Jakmile jsme vešli do pokoje, ucítili jsme odpornou plíseň. Zápach plísně setrvával, i když jsme se snažili otevírat dveře a okna jak to jen šlo. Ani klimatizace nepomohla. Budete vlhcí a vaše oblečení bude s dalšími dny vlhčí a vlhčí. Musel jsem dát všechny knížky a brožury ven, protože už taky začínaly nehezky páchnout. Polštáře mi taky nevoněly. Slyšel jsem ale, že to záleží na umístění a patře, ve kterém se váš hotel nachází. Obsluha Bude vám doneseno jídlo a pití. Na všechno ostatní můžete zapomenout. Měli jsme rozbité hodiny a televizi a nebyli schopní nám je opravit/vyměnit. Musel jsem volat aspoň pětkrát během dvou dní, než konečně někoho poslali. Otřesné. Jídlo Jídlo bylo vynikající a bufet velmi dobrý. Restaurace byly taky vynikající. Určitě lepší, než Cuba.

    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear Dodo, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the goods we really apologize for the bad. We will keep working to improve rooms, facilities and service. We really appreciate your time and comments. We would be grateful to have another opportunity to show you our true level of service. Warmest Regards to Ottawa. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

    HODNOCENÍ

    Round Indicators

    • září 25 2018
    • Cambridge, Spojené království
    • Páry

    GoodersGold

    “Barcelo Maya Tropical / Colonial”


    This place is HUGE!!. I booked via British Airways. When making the booking for this hotel you have no idea which part of the resort you will be assigned to, my wife was a little worried as the reviews appeared to differ in each of the four main sections of the hotel, Tropical, Colonial, Caribe and Beach, we need not have worried as they are all of a very good standard,l just cosmetically different. SEPTEMBER WEATHER. My wife obsessed about the weather before we went, basically every forecast said it was going to rain or thunderstorm nearly every day, and when you spend your hard earned on a Caribbean holiday that last thing you want is to be rained out. Ignore the forecasts, it was hotter than Gandhi's flip flop almost every day with mostly clear blue skies. We had one rained out day and a couple of showers but nothing that you would say ruined the holiday, us Brits are just obsessed with the bloody weather, relax you'll be fine. One thing to prepare yourself for is the humidity, it's relentless and sometimes up at 95%, fine whilst by the pool or in the air conditioned room but it does sap your energy. OK, so first bad point, the total check in time was shocking. We arrived after a 20 hour journey to be told that the room would not be ready for another 30 mins (this was 5.00pm!) ok no real problem, as we were "checked in" and could use the bar and facilities to get a drink, it was very hot and VERY humid. After half an hour I returned to reception and was told the room was still not ready and would be another 2 hours. Obviously I was not happy and shared my feelings with the receptionist (politely). We agreed to go and get food after the receptionist supervisor mentioned that we would be compensated for our inconvenience if we could accommodate this extra time. After a meal and some rest we returned to reception to get our room, we had been upgraded to an Ocean facing Junior Suite, sweet. Second bad point, on opening the door to our suite the first thing that hits you is the strong, musky damp smell, which did improve slowly over the next couple of days once we got the air conditioning going but was not a great first impression of our crib for the next two weeks.. The room was very spacious, bathroom huge with a lovely walk in shower separate from the main bath. The room was extremely clean, as was the whole resort. Mini bar was great and restocked often, not every day though. Air con in the room was excellent, phew! The staff work very hard to maintain this resort to a very high standard. The grounds are lush and green with beautiful plants and trees, the local wildlife, small lizards, Iguanas, black squirrels, (similar to) Capybara's too, all completely used to people I'm sure! The food is generally very good and sometimes excellent, the variety of food was very good throughout our stay, if you have the chance to visit the Al a Carte restaurants then do so they are very good, the steaks were my favourite and the Tappanyaki's great fun. The pool areas are huge with swim up bars in each resort, our room was in the Tropical, but we used the Colonial's pool bar as it was "slightly quieter". Which brings me to another negative, its almost impossible to find ANYWHERE which is quiet. I fully appreciate that this is a family resort but this was low season and nearly empty. It's the MUSIC, the hotel has music playing everywhere, and I mean everywhere. Along every pathway every 20 meters there is a speaker that looks like a rock playing some Mexican ditty, which is fine for the first day, but they play the same thing over and over and over again, EVERYWHERE. The bars, restaurants, swim up bars, snack bars, grill bars. So much so that, our room, because it was close a path it had speakers all the way along playing the same Mexican plinky plonky tunes, I went out one night and turned a couple off. Peace at last. Message to Barcelo, when feeling a little unwell and returned to the room to cool off and get some sleep it was almost impossible due to the noise, even with all doors closed. As I write this I remembered the toilets were clean, cold and quiet, I should have taken my book! Not a huge amount to worry about, but I do like to find a little piece and quiet from time to time. Overall, the staff are extremely helpful and courteous, well presented and polite. The hotel(s) are huge, offer good facilities and are immaculately presented, lovely gardens, good food and very nice restaurants, us Brits are not used to tipping, a couple of Bucks (US) is excepted warmly for a couple of rounds of pool drinks, or decent service in the grill bar, smaller amounts often are my recommendation, but just my opinion. A good holiday in a nice resort, on the beach, in the Caribbean, whats not to like.


    BMAYAFASEII, Propietario v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear, GoodersGold In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Best Regards, The Management of Barcelo.

    HODNOCENÍ

    Round Indicators

    • září 24 2018
    • Marion, North Carolina
    • S rodinou

    Beth H

    “Family, friends, fun and a grest resort”


    This resort can't be beat for the price. The service and friendliness of the staff is excellent. The grounds are beautiful. Everyone always hustles and works so hard. The restaurants are great and the buffets have something for everyone. The pools are huge and always clean. We love this resort and we always bring along new friends to experience a wonderful vacation. Already planning a trip for 2019.


    BMAYAFASEII, Propietario v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear, Beth H Thank you for the great feedback of your recent holiday experience at our Barceló Tropical; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Best Regards, The Management of Barcelo.

    HODNOCENÍ

    Round Indicators

    • září 24 2018
    • Anglie, Spojené království
    • Krátké dovolené s přáteli

    tisgrn

    “Tired”


    The resort is tired in general There are 4 buffet restaurants (not including the palace hotel ) The tropical or colonial hotel being the best of the buffet restaurants take the a la carte options for the quality of food The complex has it's own shopping centre which caters for most of the entainments. the two main theatre have shows only between 9:30 and 10:30 in the evening All hotels have a bar Hit and miss if the casino is open The beach by tropical is the one to choose but the pools by the caribbe or beach hotel are the higher standards There are hundreds of lounge beds on the resort so you will find your spot to sunbathe Staff work tirelessly and with a smile but the size of the resort does not allow consistent standards to be maintained throughout the resort Development in progress for a diamond hotel on site but the current estate needs attention


    HODNOCENÍ

    Round Indicators

    • září 24 2018
    • Stoke-on-Trent, United Kingdom
    • S rodinou

    Gazl80

    “Great holiday, amazing resort!”


    Had a great holiday - so welcoming, clean & we'll maintained resort with 5 hotels grouped on 1 complex. Plenty of choice for restaurants with great choice of good quality food, several bars, shops, spa/gym, bowling/sports, pools, nice beach with plenty of sunbeds & hammocks. Staff were all very friendly & helpful - highly recommended!


    BMAYAFASEII, Propietario v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear, Gazl80 We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Tropical was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards, The Management of Barcelo.

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Ottawa, Kanada

    Dodo B

    “Excelentní pláž, pokoj/obsluha hrozná, jídlo skvělé”


    Tohle bude jednoduchá recenze. Začnu s tím dobrým. Pláž/bazén byly jedny z nejlepších, ve kterých jsem kdy byl. Spousta místa, mnoho lehátek, hodně stínu a dobrého písku. Tady není nač si stěžovat a taky jsme tu strávili většinu pobytu. Pokoj/obsluha Ty byly naopak zase jedny z nejhorších, jaké jsem kdy zažil. Mají problém s vlhkostí. Jakmile jsme vešli do pokoje, ucítili jsme odpornou plíseň. Zápach plísně setrvával, i když jsme se snažili otevírat dveře a okna jak to jen šlo. Ani klimatizace nepomohla. Budete vlhcí a vaše oblečení bude s dalšími dny vlhčí a vlhčí. Musel jsem dát všechny knížky a brožury ven, protože už taky začínaly nehezky páchnout. Polštáře mi taky nevoněly. Slyšel jsem ale, že to záleží na umístění a patře, ve kterém se váš hotel nachází. Obsluha Bude vám doneseno jídlo a pití. Na všechno ostatní můžete zapomenout. Měli jsme rozbité hodiny a televizi a nebyli schopní nám je opravit/vyměnit. Musel jsem volat aspoň pětkrát během dvou dní, než konečně někoho poslali. Otřesné. Jídlo Jídlo bylo vynikající a bufet velmi dobrý. Restaurace byly taky vynikající. Určitě lepší, než Cuba.


    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear Dodo, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the goods we really apologize for the bad. We will keep working to improve rooms, facilities and service. We really appreciate your time and comments. We would be grateful to have another opportunity to show you our true level of service. Warmest Regards to Ottawa. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

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