Barceló Hotel Beach  Maya Tropical
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Mapa a poloha

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78,7 km   Mezinárodní letiště Cancún 

0 m Chac Halal Beach

35 km Archeologická oblast Tulum

30 km Xel-Ha

Premios y Reconocimientos

Ocenění a uznání

Názory klientů

Není lepší odborník, než je cestovatel.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6198 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

60% Complete

3771

Velmi dobré

23% Complete

1449

Normální

8% Complete

511

Špatné

4% Complete

267

Velmi špatné

3% Complete

200

Filtrovat podle

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    Round Indicators
    Tami P Red Deer, Kanada. 02/18/2019 Páry

    “Beautiful Resort”

    We were actually staying at the Colonial, but the two buffets - colonial and tropical are beside each other. They would direct you to whichever was less crowded. We were directed to the tropical one evening and were lucky enough to be seated in the area where the waiter was Byron Zarrabal. We would go back each evening hoping to be seated there again. Such a professional, nice young man. We are hoping to have his service recognized.

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear, Tami P We would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Best Regards, The Management of Barcelo.

    Round Indicators
    drmanifold Parkersburg, Iowa. 02/17/2019 Krátké dovolené s přáteli

    “Fantastic”

    Great place to go, friendly and helpful. Lots to do or you can sit on beach or pool side and relax and do nothing. Evening entertainment is great. Music can be a little loud at times. Sit way in back of theater. More enjoyable in back then up front.

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear, drmanifold Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, The Management of Barcelo.

    Round Indicators
    Destination174980 02/15/2019 S rodinou

    “Stay away from Barcelo Maya”

    This place is a scam. If you buy lower level package, they offer you to visit upper level restaurants for additional pay. But if you upgrade package and want to visit the restaurant of that level, they book you to the lower level restaurants without your request. And If you ask customer service why they did it, they tell you it is the same food just go there. Customer service is absolutely rude and disrespectful.

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear Destination174980 Although we sincerely regret your disappointment about the dinner reservation policy, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately to enhance our future guests' experience among us. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards,

    Round Indicators
    Stay28579440927 02/15/2019 Páry

    “Overall OK”

    Food was the same in every buffet every day. WiFi was additional $$$. Room service cost extra and sucked. Room was clean. Hotel is hour 30 min away from airport, not worth the drive. It could of been better

    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear, Stay28579440927 We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best Regards, The Management of Barcelo.

    Round Indicators
    Dodo B Ottawa, Kanada. 06/25/2014

    “Excelentní pláž, pokoj/obsluha hrozná, jídlo skvělé”

    Tohle bude jednoduchá recenze. Začnu s tím dobrým. Pláž/bazén byly jedny z nejlepších, ve kterých jsem kdy byl. Spousta místa, mnoho lehátek, hodně stínu a dobrého písku. Tady není nač si stěžovat a taky jsme tu strávili většinu pobytu. Pokoj/obsluha Ty byly naopak zase jedny z nejhorších, jaké jsem kdy zažil. Mají problém s vlhkostí. Jakmile jsme vešli do pokoje, ucítili jsme odpornou plíseň. Zápach plísně setrvával, i když jsme se snažili otevírat dveře a okna jak to jen šlo. Ani klimatizace nepomohla. Budete vlhcí a vaše oblečení bude s dalšími dny vlhčí a vlhčí. Musel jsem dát všechny knížky a brožury ven, protože už taky začínaly nehezky páchnout. Polštáře mi taky nevoněly. Slyšel jsem ale, že to záleží na umístění a patře, ve kterém se váš hotel nachází. Obsluha Bude vám doneseno jídlo a pití. Na všechno ostatní můžete zapomenout. Měli jsme rozbité hodiny a televizi a nebyli schopní nám je opravit/vyměnit. Musel jsem volat aspoň pětkrát během dvou dní, než konečně někoho poslali. Otřesné. Jídlo Jídlo bylo vynikající a bufet velmi dobrý. Restaurace byly taky vynikající. Určitě lepší, než Cuba.

    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
     Dear Dodo, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the goods we really apologize for the bad. We will keep working to improve rooms, facilities and service. We really appreciate your time and comments. We would be grateful to have another opportunity to show you our true level of service. Warmest Regards to Ottawa. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

    HODNOCENÍ

    Round Indicators

    • únor 18 2019
    • Red Deer, Kanada
    • Páry

    Tami P

    “Beautiful Resort”


    We were actually staying at the Colonial, but the two buffets - colonial and tropical are beside each other. They would direct you to whichever was less crowded. We were directed to the tropical one evening and were lucky enough to be seated in the area where the waiter was Byron Zarrabal. We would go back each evening hoping to be seated there again. Such a professional, nice young man. We are hoping to have his service recognized.


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear, Tami P We would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Best Regards, The Management of Barcelo.

    HODNOCENÍ

    Round Indicators

    • únor 17 2019
    • Parkersburg, Iowa
    • Krátké dovolené s přáteli

    drmanifold

    “Fantastic”


    Great place to go, friendly and helpful. Lots to do or you can sit on beach or pool side and relax and do nothing. Evening entertainment is great. Music can be a little loud at times. Sit way in back of theater. More enjoyable in back then up front.


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear, drmanifold Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Best Regards, The Management of Barcelo.

    HODNOCENÍ

    Round Indicators

    • únor 15 2019
    • S rodinou

    Destination174980

    “Stay away from Barcelo Maya”


    This place is a scam. If you buy lower level package, they offer you to visit upper level restaurants for additional pay. But if you upgrade package and want to visit the restaurant of that level, they book you to the lower level restaurants without your request. And If you ask customer service why they did it, they tell you it is the same food just go there. Customer service is absolutely rude and disrespectful.


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear Destination174980 Although we sincerely regret your disappointment about the dinner reservation policy, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately to enhance our future guests' experience among us. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards,

    HODNOCENÍ

    Round Indicators

    • únor 15 2019
    • Páry

    Stay28579440927

    “Overall OK”


    Food was the same in every buffet every day. WiFi was additional $$$. Room service cost extra and sucked. Room was clean. Hotel is hour 30 min away from airport, not worth the drive. It could of been better


    BMAYAFASEII, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear, Stay28579440927 We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Best Regards, The Management of Barcelo.

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Ottawa, Kanada

    Dodo B

    “Excelentní pláž, pokoj/obsluha hrozná, jídlo skvělé”


    Tohle bude jednoduchá recenze. Začnu s tím dobrým. Pláž/bazén byly jedny z nejlepších, ve kterých jsem kdy byl. Spousta místa, mnoho lehátek, hodně stínu a dobrého písku. Tady není nač si stěžovat a taky jsme tu strávili většinu pobytu. Pokoj/obsluha Ty byly naopak zase jedny z nejhorších, jaké jsem kdy zažil. Mají problém s vlhkostí. Jakmile jsme vešli do pokoje, ucítili jsme odpornou plíseň. Zápach plísně setrvával, i když jsme se snažili otevírat dveře a okna jak to jen šlo. Ani klimatizace nepomohla. Budete vlhcí a vaše oblečení bude s dalšími dny vlhčí a vlhčí. Musel jsem dát všechny knížky a brožury ven, protože už taky začínaly nehezky páchnout. Polštáře mi taky nevoněly. Slyšel jsem ale, že to záleží na umístění a patře, ve kterém se váš hotel nachází. Obsluha Bude vám doneseno jídlo a pití. Na všechno ostatní můžete zapomenout. Měli jsme rozbité hodiny a televizi a nebyli schopní nám je opravit/vyměnit. Musel jsem volat aspoň pětkrát během dvou dní, než konečně někoho poslali. Otřesné. Jídlo Jídlo bylo vynikající a bufet velmi dobrý. Restaurace byly taky vynikající. Určitě lepší, než Cuba.


    BMAYATROPICAL-GS, Gerente v zařízení Barcelo Maya Tropical, odpověděl na tuto recenzi.
    Dear Dodo, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the goods we really apologize for the bad. We will keep working to improve rooms, facilities and service. We really appreciate your time and comments. We would be grateful to have another opportunity to show you our true level of service. Warmest Regards to Ottawa. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

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