Occidental Grand Cozumel Resort Hotel Pool

Occidental Cozumel

Texto: 128281 Luxusní resort situovaný na rajské pláži Cozumel je ideální pro milovníky potápění. Carretera Costera Sur Km 16.6 | 77600 | San Francisco | Palancar | México
+ 52 987 872 97 30 + 52 987 872 97 39
Occidental Cozumel Texto: 128281 4 out of 5 based on 5342 ratings. 5342 user reviews.
Occidental Cozumel reviewed by jennipretty on . Decent but Cheap First, I wasn't particularly happy with the NADIA, the manager in charge at the front desk. She was snobbish and her attitude stink. Often when I spoke, she would shush me to say "let me finish... Rating: 2
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600   San Francisco   Palancar   México  


Places of Interest

19,8 km Mezinárodní letiště Cozumel

300 m Pláž

Premios y Reconocimientos Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Occidental Cozumel

4.0/5 Round Indicators
| 5352 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

38% Complete

2048

Velmi dobré

32% Complete

1755

Normální

15% Complete

837

Špatné

8% Complete

431

Velmi špatné

5% Complete

281

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    Round Indicators
    EricAyotte Montreal, Kanada. 05/18/2018 Páry

    “We had a great week but bring your night entertainement with you !”

    Food, drinks, and rooms are fine. The staff is very cool ! But there is nothing happening after 10... The are lots of small wild animals and mangroves which is very much appreciated. The beach is pretty awesome compared to the Iberostar next door...
    Round Indicators
    Kris_N42863 Bemidji, Minnesota. 05/16/2018 Páry

    “Dive trip”

    We booked at Allegro but were moved to the sister resort, Occidental Grand, because they were upgrading the Allegro. We had booked a premium room with a dive package at the Allegro, and they accommodated us beautifully at Occidental Grand. The dive shop was incredible, which was why we were there. Pro Divers is amazing! Professional and safe! The room staff was incredible. I can’t say enough about our room and our help. However, the beach bar closed early ( just at sunset) and that meant no sitting by the beach and having a drink after sunset. The walk through the mangroves was long. We just wanted to sit by the beach and have another drink and enjoy the ocean.....no can do. But the part that was the hardest, was the food. So less than great....it was “gut filler” but not good, even in the “by reservation” venues.

    Gabriela G, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
     Dear Kris_N42863 Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cozumel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

    Round Indicators
    115jerry Lakewood, Kalifornie. 05/16/2018 Krátké dovolené s přáteli

    “our stay”

    this is my 2nd time in cozumel and the occidental met all of our expectations the staff is very friendlythe pools are real nice drinks are great food was excellent.the resort is spread out so you have to do some walking but it wasn’t all that bad.pro dive on the premises with a good knowledgeable staff

    Gabriela G, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
     Dear 115jerry We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting this beautiful island. We look forward to welcoming you back again very soon. Sincerely, Gabriela Gaeta Guest Experience Manager cozumel.guest experience @occidentalhotels.com

    Round Indicators
    tiannatripp Little Rock, Arkansas. 05/14/2018 Páry

    “Relaxing, quiet luxury”

    If you are looking for a quiet place to kick back and relax, this is the resort for you. The staff is amazingly helpful and friendly. We felt like the staff learned what we like and remembered to provide us with an amazing experience. The restaurant food was good. Olivos & Sonora Grill we’re our favorites. The lunch buffet was limited, but we were able to find things that we enjoyed. This is a QUIET resort, and about a 20-minute taxi ride from town, but we never left the property during our stay. The beach is amazing, and there is okay snorkeling right off the beach. The rooms can be loud at night, so download a noise app on your phone.

    Gabriela G, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
     Dear tiannatripp Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Gabriela Gaeta, Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    Round Indicators
    Philip N Phoenix, Arizona. 05/13/2018 Páry

    “INFO”

    Unable to exchange money for tips. Nothing available. This is bad for staff. Went to front desk, nothing available, same with gift shop. Not good. Front desk staff at check in not very friendly, need work. The resort is great, but slow response to needs. Hot water not hot, etc. I believe this is a dive resort. Very difficult to meet requirements of resort for lunch menu. Timing and physical requirements.

    Gabriela G, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
     Dear Philip N We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

    HODNOCENÍ

    Round Indicators

    • květen 18 2018
    • Montreal, Kanada
    • Páry

    EricAyotte

    “We had a great week but bring your night entertainement with you !”


    Food, drinks, and rooms are fine. The staff is very cool ! But there is nothing happening after 10... The are lots of small wild animals and mangroves which is very much appreciated. The beach is pretty awesome compared to the Iberostar next door...


    HODNOCENÍ

    Round Indicators

    • květen 16 2018
    • Bemidji, Minnesota
    • Páry

    Kris_N42863

    “Dive trip”


    We booked at Allegro but were moved to the sister resort, Occidental Grand, because they were upgrading the Allegro. We had booked a premium room with a dive package at the Allegro, and they accommodated us beautifully at Occidental Grand. The dive shop was incredible, which was why we were there. Pro Divers is amazing! Professional and safe! The room staff was incredible. I can’t say enough about our room and our help. However, the beach bar closed early ( just at sunset) and that meant no sitting by the beach and having a drink after sunset. The walk through the mangroves was long. We just wanted to sit by the beach and have another drink and enjoy the ocean.....no can do. But the part that was the hardest, was the food. So less than great....it was “gut filler” but not good, even in the “by reservation” venues.


    Gabriela G, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
    Dear Kris_N42863 Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Cozumel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

    HODNOCENÍ

    Round Indicators

    • květen 16 2018
    • Lakewood, Kalifornie
    • Krátké dovolené s přáteli

    115jerry

    “our stay”


    this is my 2nd time in cozumel and the occidental met all of our expectations the staff is very friendlythe pools are real nice drinks are great food was excellent.the resort is spread out so you have to do some walking but it wasn’t all that bad.pro dive on the premises with a good knowledgeable staff


    Gabriela G, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
    Dear 115jerry We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting this beautiful island. We look forward to welcoming you back again very soon. Sincerely, Gabriela Gaeta Guest Experience Manager cozumel.guest experience @occidentalhotels.com

    HODNOCENÍ

    Round Indicators

    • květen 14 2018
    • Little Rock, Arkansas
    • Páry

    tiannatripp

    “Relaxing, quiet luxury”


    If you are looking for a quiet place to kick back and relax, this is the resort for you. The staff is amazingly helpful and friendly. We felt like the staff learned what we like and remembered to provide us with an amazing experience. The restaurant food was good. Olivos & Sonora Grill we’re our favorites. The lunch buffet was limited, but we were able to find things that we enjoyed. This is a QUIET resort, and about a 20-minute taxi ride from town, but we never left the property during our stay. The beach is amazing, and there is okay snorkeling right off the beach. The rooms can be loud at night, so download a noise app on your phone.


    Gabriela G, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
    Dear tiannatripp Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Gabriela Gaeta, Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    HODNOCENÍ

    Round Indicators

    • květen 13 2018
    • Phoenix, Arizona
    • Páry

    Philip N

    “INFO”


    Unable to exchange money for tips. Nothing available. This is bad for staff. Went to front desk, nothing available, same with gift shop. Not good. Front desk staff at check in not very friendly, need work. The resort is great, but slow response to needs. Hot water not hot, etc. I believe this is a dive resort. Very difficult to meet requirements of resort for lunch menu. Timing and physical requirements.


    Gabriela G, Gerente v zařízení Occidental Cozumel, odpověděl na tuto recenzi.
    Dear Philip N We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

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    Slevový* kód nebo kód promo akce (také se uvádí jako „promokód”) je kombinací písmen anebo čísel, které umožňují slevu z běžné ceny. Pokud máte slevový kód, zadejte jej a bude vám odečtena příslušná sleva v této rezervaci. Po zadání kódu ceny zobrazené v kroku 1 rezervačního procesu již zahrnují uplatněnou slevu. 

    Sleva neplatí pro ceny doplňkových anebo mimořádných služeb ani na ceny posledních pokojů, které jsou ještě v nabídce. Je dovolen pouze jeden slevový kód na rezervaci a bude platný pouze při provádění rezervace.** 

    Maximální výše souhrnné slevy je 25 % z ceny v hotelech v Latinské Americe a 20 % z ceny v hotelech v Evropě a Středomoří, přičemž je možná kombinace slevového kódu, speciální slevy*** (slevy za rezervace více pokojů, slevy senior, rezident, millenials, početná rodina atd.) a slevy za členství v my Barceló. 

    *Barceló si vyhrazuje právo na schválení platnosti zveřejněných slev. 

    **Využití slevového kódu neplatí při příjezdu do hotelu, sleva tedy bude uplatněna pouze při provádění rezervace. 

    ***Hotel si při hostově příjezdu vyžádá oficiální a platné dokumenty, aby si ověřil splnění podmínek slevových kódů a speciálních slev. V případě, že nebudou doloženy doklady nebo nedojde ke splnění podmínek, vyhrazuje si hotel právo doúčtovat dané částky odečtené při originální rezervaci.

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