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Amplia piscina del hotel Occidental Grand Papagayo Resort
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map

Mapa a poloha

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Places of Interest

23 km Mezinárodní letiště Daniel Oduber Quirós

31 km Záliv Papagayo

9 km Playa del Coco (Kokosová pláž)

3 km Playa Hermosa (Krásná pláž)

Premios y Reconocimientos

Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 5016 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

41% Complete

2100

Velmi dobré

30% Complete

1536

Normální

14% Complete

726

Špatné

7% Complete

379

Velmi špatné

5% Complete

275

Filtrovat podle

Seřadit podle

    Round Indicators
    Biggestpoppa 01/15/2020 S rodinou

    “Great t10 days”

    Lovely Resort on a beautiful beach. All the restaurants have something for everyone. Shiirla and the activity crew are fun. The resort is very accommodating for handicapped people. The shuttle crew Harold, Jeffrey and Jackson made it possible for a wheelchair bound person to move around easily. If you want a relaxing vacation at a resort with great food, extremely clean accommodations and polite crew members from front desk to the groundskeepers this is the place for you.

    RaulArranzMedrano, Manager v zařízení Occidental Papagayo, odpověděl na tuto recenzi.
     Dear Guest Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. They do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    p_crocker3 Bournemouth, Spojené království. 01/15/2020 Páry

    “Good but not 5*”

    Have just returned from two weeks here. Although we had a great time and saw lots of wildlife In resort and on trips this hotel does not come across as 5* The staff all do a great job and we’re always polite and cheerful. Great Spanish lessons from waitress!!😊 Our room was ok not the best we’ve had but not the worse. Had a problem with safe and air con and was sorted straight away. Our main bug bear was the noise around the swim up bar which is meant to be the peaceful area. People with speakers playing loud offensive music and although we complained nothing was done because the person concerned was a “regular” The food wasn’t for us but that’s not to say it was bad we just weren’t prepared to try most of it as it didn’t look very appetising but that was our choice and we managed to find something and didn’t go hungry. The hotel is clean and the ground staff work relentlessly to keep the grounds beautiful. We were led to believe this was a quiet relaxing place but at times it didn’t feel that way. We did have a lovely holiday but just feel the hotel was falsely advertised as five star which we are taking up with our travel agent. It was great seeing the family of monkeys in the trees especially as there was a couple of tiny babies. Lots of iguanas and the raccoons can be entertaining but please please please do not feed any of the animals just enjoy watching them.

    RaulArranzMedrano, Manager v zařízení Occidental Papagayo, odpověděl na tuto recenzi.
     Dear Guest We first would like to thank you for choosing our Occidental Papagayo for your holidays in Costa Rica and for letting us know your concerns relating to your time in our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    81mareny Whitehorse, Kanada. 01/15/2020 Krátké dovolené s přáteli

    “Papagayo Occidental review”

    I am here on my second day of a four day stay. The resort is very attractive with a combination of pools and a very nice beach. As well as all the amenities I have found the staff to be very pleasant and accommodating, in particular Moises and Shiela from the entertainment department. Great place to visit.

    RaulArranzMedrano, Manager v zařízení Occidental Papagayo, odpověděl na tuto recenzi.
     Dear Mareny Thank you for sharing your feedback on your recent holiday experience, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and we are truly happy to know that you are having a great time with us. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them, specially to Moises and Shirla. Thank you for this very kind review of our hotel. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    Kkstarr 01/15/2020 Páry

    “Good times!”

    Everything was great. It’s a smaller hotel so no big shows or much for entertainment but it’s very clean and great staff including Moises and shirla. Nice for a quiet relaxing vacation. The beach is nonexistent at high tide but that’s only once a day.

    RaulArranzMedrano, Manager v zařízení Occidental Papagayo, odpověděl na tuto recenzi.
     Dear Kkstarr We thank you for choosing our Occidental Papagayo hotel for your holidays in Costa Rica and for the review you shared on TripAdvisor, all of your kind words about your stay with us are great to hear. We thank you for pointing out the cleanliness of our installations, for pointing out the kindness and enthusiasm of our staff. In the bay of the Papagayo Peninsula a visit to any of the beaches very much depends on the state of the tides. It is best to visit the beach at low tide in order to experience it at its best. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    nickschwanke 01/14/2020 Páry

    “Occidental Papagayo”

    The shower leaked through the wall onto our floor after every shower. The air conditioning barely worked which made it hard to sleep. Wait times for the buffet were long. They only take same day reservations to the restaurants which fill up fast because they don’t have enough tables. The buffet was the same type of food almost every day. The drink selection was poor they didn’t have one single whiskey in there selection. All liquors were of poor quality.

    RaulArranzMedrano, Gerente v zařízení Occidental Papagayo, odpověděl na tuto recenzi.
     Dear Nick Although we sincerely regret reading that your stay at our Occidental Papagayo fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . We appreciate your comments regarding our culinary offer and drinks quality, we are currently revising and modifying these areas in order to improve this service to all our guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    HODNOCENÍ

    Round Indicators

    • leden 15 2020
    • S rodinou

    Biggestpoppa

    “Great t10 days”


    Lovely Resort on a beautiful beach. All the restaurants have something for everyone. Shiirla and the activity crew are fun. The resort is very accommodating for handicapped people. The shuttle crew Harold, Jeffrey and Jackson made it possible for a wheelchair bound person to move around easily. If you want a relaxing vacation at a resort with great food, extremely clean accommodations and polite crew members from front desk to the groundskeepers this is the place for you.


    RaulArranzMedrano, Manager v zařízení Occidental Papagayo, odpověděl na tuto recenzi.
    Dear Guest Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. They do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    HODNOCENÍ

    Round Indicators

    • leden 15 2020
    • Bournemouth, Spojené království
    • Páry

    p_crocker3

    “Good but not 5*”


    Have just returned from two weeks here. Although we had a great time and saw lots of wildlife In resort and on trips this hotel does not come across as 5* The staff all do a great job and we’re always polite and cheerful. Great Spanish lessons from waitress!!😊 Our room was ok not the best we’ve had but not the worse. Had a problem with safe and air con and was sorted straight away. Our main bug bear was the noise around the swim up bar which is meant to be the peaceful area. People with speakers playing loud offensive music and although we complained nothing was done because the person concerned was a “regular” The food wasn’t for us but that’s not to say it was bad we just weren’t prepared to try most of it as it didn’t look very appetising but that was our choice and we managed to find something and didn’t go hungry. The hotel is clean and the ground staff work relentlessly to keep the grounds beautiful. We were led to believe this was a quiet relaxing place but at times it didn’t feel that way. We did have a lovely holiday but just feel the hotel was falsely advertised as five star which we are taking up with our travel agent. It was great seeing the family of monkeys in the trees especially as there was a couple of tiny babies. Lots of iguanas and the raccoons can be entertaining but please please please do not feed any of the animals just enjoy watching them.


    RaulArranzMedrano, Manager v zařízení Occidental Papagayo, odpověděl na tuto recenzi.
    Dear Guest We first would like to thank you for choosing our Occidental Papagayo for your holidays in Costa Rica and for letting us know your concerns relating to your time in our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    HODNOCENÍ

    Round Indicators

    • leden 15 2020
    • Whitehorse, Kanada
    • Krátké dovolené s přáteli

    81mareny

    “Papagayo Occidental review”


    I am here on my second day of a four day stay. The resort is very attractive with a combination of pools and a very nice beach. As well as all the amenities I have found the staff to be very pleasant and accommodating, in particular Moises and Shiela from the entertainment department. Great place to visit.


    RaulArranzMedrano, Manager v zařízení Occidental Papagayo, odpověděl na tuto recenzi.
    Dear Mareny Thank you for sharing your feedback on your recent holiday experience, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and we are truly happy to know that you are having a great time with us. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them, specially to Moises and Shirla. Thank you for this very kind review of our hotel. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    HODNOCENÍ

    Round Indicators

    • leden 15 2020
    • Páry

    Kkstarr

    “Good times!”


    Everything was great. It’s a smaller hotel so no big shows or much for entertainment but it’s very clean and great staff including Moises and shirla. Nice for a quiet relaxing vacation. The beach is nonexistent at high tide but that’s only once a day.


    RaulArranzMedrano, Manager v zařízení Occidental Papagayo, odpověděl na tuto recenzi.
    Dear Kkstarr We thank you for choosing our Occidental Papagayo hotel for your holidays in Costa Rica and for the review you shared on TripAdvisor, all of your kind words about your stay with us are great to hear. We thank you for pointing out the cleanliness of our installations, for pointing out the kindness and enthusiasm of our staff. In the bay of the Papagayo Peninsula a visit to any of the beaches very much depends on the state of the tides. It is best to visit the beach at low tide in order to experience it at its best. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    HODNOCENÍ

    Round Indicators

    • leden 14 2020
    • Páry

    nickschwanke

    “Occidental Papagayo”


    The shower leaked through the wall onto our floor after every shower. The air conditioning barely worked which made it hard to sleep. Wait times for the buffet were long. They only take same day reservations to the restaurants which fill up fast because they don’t have enough tables. The buffet was the same type of food almost every day. The drink selection was poor they didn’t have one single whiskey in there selection. All liquors were of poor quality.


    RaulArranzMedrano, Gerente v zařízení Occidental Papagayo, odpověděl na tuto recenzi.
    Dear Nick Although we sincerely regret reading that your stay at our Occidental Papagayo fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . We appreciate your comments regarding our culinary offer and drinks quality, we are currently revising and modifying these areas in order to improve this service to all our guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, Raúl Arranz General Manager Occidental Papagayo

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