Barceló Hotel Pool  Tucancún Beach
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Places of Interest

18,9 km  Mezinárodní letiště Cancún

6 km Golfové hřiště Golf Pok-Ta-Pok (autor: Robert Trent Jones Jr.)

0 km Pláž Tucancún

Premios y Reconocimientos Prizes and awards

Názory klientů

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Occidental Tucancún

4.0/5 Round Indicators
| 6160 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

43% Complete

2661

Velmi dobré

31% Complete

1957

Normální

14% Complete

872

Špatné

6% Complete

395

Velmi špatné

4% Complete

277

Filtrovat podle

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    Round Indicators
    Vegascarmen 06/18/2018 Krátké dovolené s přáteli

    “Great customer service, really poor resort quality”

    The customer service during our stay here was amazing! The hotel itself is outdated and not what we expected. The food options were really bad and we ended up cutting our stay in Cancun short and opted for spending the rest of our stay in Playa del Carmen instead.All inclusive was not the way to go, we ate out after experiencing what their food options were here at the hotel.Everyone was friendly, helpful and professional which was a plus.Sleping on the beach rather than in the hotel room seemed more appealing. The birthday amenity I requested looked like a diaper cake rather than anything, that was missing balloons. What a waste to be on a beautiful stretch of beach but have such bad amenities including the state of the room.
    Round Indicators
    franciscovera141 Dallas, Texas. 06/17/2018 S rodinou

    “Very poor accommodation . After paying $200 for upgrade for a oceanview room . My room flooded bad services”

    Very bad services . After paying $200 for upgrade for an ocean View room . What I got was for days out of six a room that flooded all day and night . And after notifying the receptionist nothing was done very dissatisfied . First time and last that I will be in this hotel . It’s not worth paying this much money for the services
    Round Indicators
    andrewtardif 06/17/2018 Pro jednotlivce

    “Great experience”

    Fabulous amenities. Full service hotel. Something for everyone. Friendly and hardworking staff. I really enjoyed myself. Great location - close to two malls and, of course, the beach. I would highly recommend this hotel.
    Round Indicators
    gonzalezreyna99 06/17/2018 Páry

    “More to come vacations”

    I plan on returning, that’s how much i enjoyed the visit. I want to bring my whole and family, i met plenty of regulars which indicates a warm environment. I plan on joining the Barcelo program just to get better deals.
    Round Indicators
    LUCKYMAN_11 Brampton, United Kingdom. 06/17/2018

    “Home from Home.”

    We have stayed at this hotel many times and plan to stay many more, from getting off the coach at the Hotel we feel like we are home, greeted by the helpful bell boys, Gonzalo and Luis, (these guys will do anything to help you). Check in takes about 10 minutes, then off to the room followed very closely by your luggage.The food is always good and full of flavour, they vary the themes from night to night, they have various restaurant to choose from, the regular buffet, Mexican, italian and a fish restaurant, any of these will satisfy you.For evening entertainment they have a weekly rolling show, one different show per night, there is everything to pull you into the theatre from culture to pop. onto the lobby bar to finish off the Evening, A nice open atmosphere bustling with many cultures and languages but are all united with a smile, The staff who bring you your drinks are very attentive and make sure you never have an empty glass and the barmen who also work hard know how to get a cocktail just right. We hope the service continues to go from strength to strength so other people can immerse themselves in their hospitality. Keep up the good work. Terry and Sharon.

    HODNOCENÍ

    Round Indicators

    • červen 18 2018
    • Krátké dovolené s přáteli

    Vegascarmen

    “Great customer service, really poor resort quality”


    The customer service during our stay here was amazing! The hotel itself is outdated and not what we expected. The food options were really bad and we ended up cutting our stay in Cancun short and opted for spending the rest of our stay in Playa del Carmen instead.All inclusive was not the way to go, we ate out after experiencing what their food options were here at the hotel.Everyone was friendly, helpful and professional which was a plus.Sleping on the beach rather than in the hotel room seemed more appealing. The birthday amenity I requested looked like a diaper cake rather than anything, that was missing balloons. What a waste to be on a beautiful stretch of beach but have such bad amenities including the state of the room.


    HODNOCENÍ

    Round Indicators

    • červen 17 2018
    • Dallas, Texas
    • S rodinou

    franciscovera141

    “Very poor accommodation . After paying $200 for upgrade for a oceanview room . My room flooded bad services”


    Very bad services . After paying $200 for upgrade for an ocean View room . What I got was for days out of six a room that flooded all day and night . And after notifying the receptionist nothing was done very dissatisfied . First time and last that I will be in this hotel . It’s not worth paying this much money for the services


    HODNOCENÍ

    Round Indicators

    • červen 17 2018
    • Pro jednotlivce

    andrewtardif

    “Great experience”


    Fabulous amenities. Full service hotel. Something for everyone. Friendly and hardworking staff. I really enjoyed myself. Great location - close to two malls and, of course, the beach. I would highly recommend this hotel.


    HODNOCENÍ

    Round Indicators

    • červen 17 2018
    • Páry

    gonzalezreyna99

    “More to come vacations”


    I plan on returning, that’s how much i enjoyed the visit. I want to bring my whole and family, i met plenty of regulars which indicates a warm environment. I plan on joining the Barcelo program just to get better deals.


    HODNOCENÍ

    Round Indicators

    • červen 17 2018
    • Brampton, United Kingdom

    LUCKYMAN_11

    “Home from Home.”


    We have stayed at this hotel many times and plan to stay many more, from getting off the coach at the Hotel we feel like we are home, greeted by the helpful bell boys, Gonzalo and Luis, (these guys will do anything to help you). Check in takes about 10 minutes, then off to the room followed very closely by your luggage.The food is always good and full of flavour, they vary the themes from night to night, they have various restaurant to choose from, the regular buffet, Mexican, italian and a fish restaurant, any of these will satisfy you.For evening entertainment they have a weekly rolling show, one different show per night, there is everything to pull you into the theatre from culture to pop. onto the lobby bar to finish off the Evening, A nice open atmosphere bustling with many cultures and languages but are all united with a smile, The staff who bring you your drinks are very attentive and make sure you never have an empty glass and the barmen who also work hard know how to get a cocktail just right. We hope the service continues to go from strength to strength so other people can immerse themselves in their hospitality. Keep up the good work. Terry and Sharon.


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