Barceló Hotel Pool  Tucancún Beach
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Places of Interest

18,9 km  Mezinárodní letiště Cancún

6 km Golfové hřiště Golf Pok-Ta-Pok (autor: Robert Trent Jones Jr.)

0 km Pláž Tucancún

Premios y Reconocimientos Prizes and awards

Názory klientů

Není lepší odborník, než je cestovatel.

Occidental Tucancún

4.0/5 Round Indicators
| 6175 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


HODNOCENÍ NÁVŠTĚVNÍKŮ

Výborné

43% Complete

2668

Velmi dobré

31% Complete

1960

Normální

14% Complete

873

Špatné

6% Complete

396

Velmi špatné

4% Complete

278

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    Round Indicators
    Rosilda T 06/21/2018 S rodinou

    “vacation”

    we have a great tames the kids love it. thank you for the hospitality.we stay a week and time just fly. the food was good the hotel was nice and clean and all the staff was very polite and you fell very welcome

    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
     Dear Rosilda T: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    williamdO8249WD New York City, United States. 06/20/2018 Služební cesty

    “a good surprise”

    It was all inclusive-Room,food & drink) on the water with beach and pools .food was well prepaired ,buffet or dinning room--your choice as much as you wanted. the room was large , clean & well serviced. The hotel personal were friendly , helpful and spoke English--We will use this hotel again.

    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
     Dear williamdO8249WD: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Ayla E 06/19/2018 Krátké dovolené s přáteli

    “Absolutely not going back!!!”

    Me and my friends decided to book this hotel as it had amazing reviews. I'm not sure who was reviewing it,but out of the 4 times I have been to Cancun, this by far has been the worst hotel. The customer service is non existent. Check-in took about an hour and we (3 of us) were put in 1 king size room, when we asked to be switched, they gave us the run around so we gave up and asked for a small rolling bed which they never brought until the night when I went downstairs to reception after I got nasty with them. The workers literally bother you every time you pass by telling you about a "welcome breakfast" and you'll receive a welcome package which is them trying to sell you things it was SUPER ANNOYING. The food was disgusting and I am not a picky eater I will eat anything...I mean the coffee was good...i dont even know what good things to say...It was raining the whole time we were there and there were ZERO activities inside the hotel there was nothing to do. The rooms are not updated, the bathroom sewage smells horrible. I would recommend spending a little more money and staying at the Hard Rock. It was amazing.

    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
     Dear Ayla E: Although we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. We undoubtedly believe that there is always room for improvement and your constructive opinion is very valuable to us. You can be sure that your comments will be taken into consideration and that they will help us improve our services. Once again, thank you for your time and despite the problems that have arisen during your stay, we hope that Occidental Tucancún will continue to be an option for your next vacation and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    angeloelio123 New York City, New York. 06/18/2018

    “AFFORDABLE,FRIENDLY, ATTENTIVE”

    We were a group of 5 guys stayed 10 days to this great hotel. We were looking for an hotel with a nice dynamic, lots of activities, and vgood food. We saw so many good reviews on this hotel and HAD to give it a try and we are more than happy we did. You’re looking for a place where you can play soccer in late afternoon, then volley than have a great meal and then go out and see the nightlife in cancun? IT IS THE PLACE TO STAY. Evian who is part of the entertainment teM is simply the best. He keeps you in good shape during the day so you can party in those amazing club at night. He brings you there Nd make sure you’re fine for the night. And the next day he is so caring and asking us how we enjoyed ourselves. This guy brought us out EVERY NIGHT. The next morning after visiting the city the cure Is a nice michelada we would take at the bar, or pablo would bring us some to the beach. You have go go to this hotel you won’t regret.

    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
     Dear angeloelio123: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    AmeliaMM12 06/18/2018 S rodinou

    “YOU MUST GO”

    I go to this hotel 2 times per year. Sould never stay anywhere else. I love it so much. I go there specially for the activities they offer. Evian is such a sweetheart. He’s a professional man that loves his job and it shows it. He really active and you can always see him doing sports or entertaining people. I love this hotel it makes me feel at home. Waiters are so efficient and drinks so tasty. My room is always neat and the personnel so attentive. Food is delicious and location is PERFECT. And the beach leaves you speechless. Believe me when I say this is the BEST hotel. Love the stafff!

    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
     Dear AmeliaMM12: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    HODNOCENÍ

    Round Indicators

    • červen 21 2018
    • S rodinou

    Rosilda T

    “vacation”


    we have a great tames the kids love it. thank you for the hospitality.we stay a week and time just fly. the food was good the hotel was nice and clean and all the staff was very polite and you fell very welcome


    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
    Dear Rosilda T: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    HODNOCENÍ

    Round Indicators

    • červen 20 2018
    • New York City, United States
    • Služební cesty

    williamdO8249WD

    “a good surprise”


    It was all inclusive-Room,food & drink) on the water with beach and pools .food was well prepaired ,buffet or dinning room--your choice as much as you wanted. the room was large , clean & well serviced. The hotel personal were friendly , helpful and spoke English--We will use this hotel again.


    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
    Dear williamdO8249WD: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    HODNOCENÍ

    Round Indicators

    • červen 19 2018
    • Krátké dovolené s přáteli

    Ayla E

    “Absolutely not going back!!!”


    Me and my friends decided to book this hotel as it had amazing reviews. I'm not sure who was reviewing it,but out of the 4 times I have been to Cancun, this by far has been the worst hotel. The customer service is non existent. Check-in took about an hour and we (3 of us) were put in 1 king size room, when we asked to be switched, they gave us the run around so we gave up and asked for a small rolling bed which they never brought until the night when I went downstairs to reception after I got nasty with them. The workers literally bother you every time you pass by telling you about a "welcome breakfast" and you'll receive a welcome package which is them trying to sell you things it was SUPER ANNOYING. The food was disgusting and I am not a picky eater I will eat anything...I mean the coffee was good...i dont even know what good things to say...It was raining the whole time we were there and there were ZERO activities inside the hotel there was nothing to do. The rooms are not updated, the bathroom sewage smells horrible. I would recommend spending a little more money and staying at the Hard Rock. It was amazing.


    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
    Dear Ayla E: Although we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. We undoubtedly believe that there is always room for improvement and your constructive opinion is very valuable to us. You can be sure that your comments will be taken into consideration and that they will help us improve our services. Once again, thank you for your time and despite the problems that have arisen during your stay, we hope that Occidental Tucancún will continue to be an option for your next vacation and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Paulina Arroyo Management Assistant.

    HODNOCENÍ

    Round Indicators

    • červen 18 2018
    • New York City, New York

    angeloelio123

    “AFFORDABLE,FRIENDLY, ATTENTIVE”


    We were a group of 5 guys stayed 10 days to this great hotel. We were looking for an hotel with a nice dynamic, lots of activities, and vgood food. We saw so many good reviews on this hotel and HAD to give it a try and we are more than happy we did. You’re looking for a place where you can play soccer in late afternoon, then volley than have a great meal and then go out and see the nightlife in cancun? IT IS THE PLACE TO STAY. Evian who is part of the entertainment teM is simply the best. He keeps you in good shape during the day so you can party in those amazing club at night. He brings you there Nd make sure you’re fine for the night. And the next day he is so caring and asking us how we enjoyed ourselves. This guy brought us out EVERY NIGHT. The next morning after visiting the city the cure Is a nice michelada we would take at the bar, or pablo would bring us some to the beach. You have go go to this hotel you won’t regret.


    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
    Dear angeloelio123: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    HODNOCENÍ

    Round Indicators

    • červen 18 2018
    • S rodinou

    AmeliaMM12

    “YOU MUST GO”


    I go to this hotel 2 times per year. Sould never stay anywhere else. I love it so much. I go there specially for the activities they offer. Evian is such a sweetheart. He’s a professional man that loves his job and it shows it. He really active and you can always see him doing sports or entertaining people. I love this hotel it makes me feel at home. Waiters are so efficient and drinks so tasty. My room is always neat and the personnel so attentive. Food is delicious and location is PERFECT. And the beach leaves you speechless. Believe me when I say this is the BEST hotel. Love the stafff!


    ASISTENTEGERENCIAL, Asistente de Gerencia. v zařízení Occidental Tucancun, odpověděl na tuto recenzi.
    Dear AmeliaMM12: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

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    Occidental Tucancún, an All Inclusive paradise in Cancun.

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