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Occidental Jandía Royal Level - Adults only

Sancho Panza, s/n. Urbanización Playa del Jable   35625 Jandía, Pájara (Fuerteventura) , Islas Canarias   España  


Places of Interest

84 km Fuerteventura

45 km Golfové hřiště Las Playitas

1 km Jandía Golf

400 m Pláž Jandía

Premios y Reconocimientos Prizes and awards

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Occidental Jandía Royal Level - Adults only

4.5/5 Round Indicators
| 1377 Recenze

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    Round Indicators
    07/16/2018 Služební cesty

    “Excellent Adults Only resort”

    Second time in this fantastic Hotel and we had a lovely break . Everything was superb from the reception to the room , the Restaurant and the Bar. Rooms are very spacious and clean . As it is the Adult section it was even more relaxing . Will definitely recommend this hotel to anyone ..
    Round Indicators
    Sally-ann B Epping Essex UK. 07/12/2018 Pro jednotlivce

    “Rest & Relaxation ”

    Arrived here on Sunday 24th June, from the moment I arrived I was treated like royalty 👑 fantastic hotel, exquisite food & fabius staff. I was travelling alone and this was possibly the best experience I've had whilst going on holiday by myself... Flo in the Atlantico Restaurant was amazing, all the staff from the house keeping to the bar and restaurant staff were fabulous. Royal level reception was extremely helpful and made my stay wonderful, am already arranging to visit again next summer......... Thank you Royal level for making my holiday brilliant🌟🌟🌟🌟🌟
    Round Indicators
    Karen H 07/12/2018 S rodinou

    “Gorgeoussssss gorgeousssssssssss”

    Well once again myself and sis had the pleasure to spend our annual weeks holiday together here, at our very favourite hotel. Huge thanks to super smashing lovely Marianna on Royal reception who as always came through with making sure we had the very best stay. Thank you Marianna you're the best x thanks too to another helpful lady on reception Giulia, who told us lots about their wall of fame in reception. ( Check it out, many well known faces have stayed including Woody Harrelson last year. We were gutted to have missed him whilst sipping a g & t at the Royal green room bar!) I believe the Royal section has a new manager, and there's a few slight changes since our stay last year. Fresh juice of the day menu offered at breakfast, and there seemed more varied food choices at lunchtime, with more different choices at dinner. It's the usual great relaxing atmosphere. No loud music, and a friendly new customer relations lady called Kate, (please go say hello if you visit, she will be so pleased) who offers gentle exercises each day, and there was also a small wine cheese tasting session at lunchtime which was a fun touch. They still offer the al la carte restaurant option besides the buffet, but we only visited on one evening as we were fooded out! I still feel regular guests would prefer the old option al la carte which offered lots of options and was always very very busy. The new al la carte appeared to be virtually empty ( even less people than when we visited the restaurant last year) not sure it's taken on so well. Good to see there's still service every day at the top deck sun area, and they've now added a few snacks and sandwich packs in cold table there should you not want to go into the main restaurants for lunch. A great addition. All in all we had another fab time here, and as always it's such a sadness when we have to say goodbye. Everyone works so very hard to make sure you have an excellent stay, and they are so professional ( and cheerful) in their work too. Thank you all so much for our great stay. We can't wait to come visit you again. Best regards Karen and Wendy x
    Round Indicators
    Ruth C Andover, Spojené království. 07/09/2018 Páry

    “Relax and Rejuvenate!”

    Although the hotel is large the Royal Level areas allows you to get an "away from it all" feeling. The rooms are very clean and well maintained, there are signs of wear but also signs that these are being addressed.The buffet food on this level is exceptional with a really wide variety on offer at each meal time. The 3 pools in this area again are perfect, Jacuzzi, sea water and chlorinated. I would like to have seen the sun beds wiped over daily in this area, but they were acceptable. The offer of some exercise by the current animator Kate was excellent and she ensured she catered to the requirements of the guests. We took part in Pilates,Yoga, Aqua fit and Nordic walking (up the mountain behind the hotel) where there were fantastic views. This may seem a lot but actually kept us from being complete couch potatoes for the time we were there as well as the opportunity to meet some lovely people from around the world (our experience was with Italians, Germans, Austrians as well as other English and of course the wonderful Polish Animator Kate). We also visited the SPAU and wellness area where we had excellent massages and enjoyed the various experiences in the centre. We had taken our gym kit but didn't use it, we checked it out and if we had not been so lazy would have enjoyed it. There are 2 other areas offering food, the main buffet, where we found the food to be very good, but we preferred the environs on the Royal Level. The other restaurant offered a la carte, our experience here was not so good, no fault of the staff who were excellent but we found the food lacking something - we went on Indian night which was definitely lacking in any Indian flavour in fact my starter had spring rolls which are Chinese if Im not mistaken. My husband highly recommends the prawn starter dish though!
    Round Indicators
    frdygugeryv Anglie, Spojené království. 07/06/2018 Páry

    “Wonderful weeks break”

    Honest review coming up I will start with the negatives ..air con in room was rubbish despite reporting still didn’t get fixed x and a lot of the time particularly breakfast the food was cold which was such a shame as the quality was outstanding they need proper heat lamps! X now the positives ..the staff could not do enough for you they make u feel special particularly Marianna on reception..Miguel at the pool bar..and choiti in the green room bar. The rooms were spacious and comfortable bed was huge and very comfy with lovely linen. I didn’t really need to bring toiletries they give u endless supply of lovely shower gel, moisturiser, shampoo, conditioner, dental kits etc, free mini bar, free turn down service in evening with chocolates this was brilliant x the drinks and cocktails were amazing particularly the strawberry daiquiri and u can even have champagne and strawberries free at breakfast! X the pool was so relaxing but the jacuzzi was my favourite it seems to be on a timer ever half hour or so. The facilities are super such a beautiful place I would come back if aircon was good in room and food stayed warm unfortunately these 2 things are very important to me and my husband so probably won’t return which is such a shame when everything else was outstanding!!!

    Barcelo_Canarias, Guest Relations Manager v zařízení Occidental Jandia Royal Level - Adults Only, odpověděl na tuto recenzi.
     Dear Client, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics We do apologize for the technical problems you encountered with the AirCon; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . We were very saddened to read your disappointment with the dining expériences, at Barceló we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. On the other hand we would like to thank you for your kind words towards our staff, especially regarding Marianna, Miguel and Choiti. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Moreover we are happy you enjoyed our facilities. It is always a great source of motivation for us to hear that our guests appreciated our services and attention to detail. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Management Hotel Occidental Jandia Royal Level****

    HODNOCENÍ

    Round Indicators

    • červenec 16 2018
    • Služební cesty

    “Excellent Adults Only resort”


    Second time in this fantastic Hotel and we had a lovely break . Everything was superb from the reception to the room , the Restaurant and the Bar. Rooms are very spacious and clean . As it is the Adult section it was even more relaxing . Will definitely recommend this hotel to anyone ..


    HODNOCENÍ

    Round Indicators

    • červenec 12 2018
    • Epping Essex UK
    • Pro jednotlivce

    Sally-ann B

    “Rest & Relaxation ”


    Arrived here on Sunday 24th June, from the moment I arrived I was treated like royalty 👑 fantastic hotel, exquisite food & fabius staff. I was travelling alone and this was possibly the best experience I've had whilst going on holiday by myself... Flo in the Atlantico Restaurant was amazing, all the staff from the house keeping to the bar and restaurant staff were fabulous. Royal level reception was extremely helpful and made my stay wonderful, am already arranging to visit again next summer......... Thank you Royal level for making my holiday brilliant🌟🌟🌟🌟🌟


    HODNOCENÍ

    Round Indicators

    • červenec 12 2018
    • S rodinou

    Karen H

    “Gorgeoussssss gorgeousssssssssss”


    Well once again myself and sis had the pleasure to spend our annual weeks holiday together here, at our very favourite hotel. Huge thanks to super smashing lovely Marianna on Royal reception who as always came through with making sure we had the very best stay. Thank you Marianna you're the best x thanks too to another helpful lady on reception Giulia, who told us lots about their wall of fame in reception. ( Check it out, many well known faces have stayed including Woody Harrelson last year. We were gutted to have missed him whilst sipping a g & t at the Royal green room bar!) I believe the Royal section has a new manager, and there's a few slight changes since our stay last year. Fresh juice of the day menu offered at breakfast, and there seemed more varied food choices at lunchtime, with more different choices at dinner. It's the usual great relaxing atmosphere. No loud music, and a friendly new customer relations lady called Kate, (please go say hello if you visit, she will be so pleased) who offers gentle exercises each day, and there was also a small wine cheese tasting session at lunchtime which was a fun touch. They still offer the al la carte restaurant option besides the buffet, but we only visited on one evening as we were fooded out! I still feel regular guests would prefer the old option al la carte which offered lots of options and was always very very busy. The new al la carte appeared to be virtually empty ( even less people than when we visited the restaurant last year) not sure it's taken on so well. Good to see there's still service every day at the top deck sun area, and they've now added a few snacks and sandwich packs in cold table there should you not want to go into the main restaurants for lunch. A great addition. All in all we had another fab time here, and as always it's such a sadness when we have to say goodbye. Everyone works so very hard to make sure you have an excellent stay, and they are so professional ( and cheerful) in their work too. Thank you all so much for our great stay. We can't wait to come visit you again. Best regards Karen and Wendy x


    HODNOCENÍ

    Round Indicators

    • červenec 9 2018
    • Andover, Spojené království
    • Páry

    Ruth C

    “Relax and Rejuvenate!”


    Although the hotel is large the Royal Level areas allows you to get an "away from it all" feeling. The rooms are very clean and well maintained, there are signs of wear but also signs that these are being addressed.The buffet food on this level is exceptional with a really wide variety on offer at each meal time. The 3 pools in this area again are perfect, Jacuzzi, sea water and chlorinated. I would like to have seen the sun beds wiped over daily in this area, but they were acceptable. The offer of some exercise by the current animator Kate was excellent and she ensured she catered to the requirements of the guests. We took part in Pilates,Yoga, Aqua fit and Nordic walking (up the mountain behind the hotel) where there were fantastic views. This may seem a lot but actually kept us from being complete couch potatoes for the time we were there as well as the opportunity to meet some lovely people from around the world (our experience was with Italians, Germans, Austrians as well as other English and of course the wonderful Polish Animator Kate). We also visited the SPAU and wellness area where we had excellent massages and enjoyed the various experiences in the centre. We had taken our gym kit but didn't use it, we checked it out and if we had not been so lazy would have enjoyed it. There are 2 other areas offering food, the main buffet, where we found the food to be very good, but we preferred the environs on the Royal Level. The other restaurant offered a la carte, our experience here was not so good, no fault of the staff who were excellent but we found the food lacking something - we went on Indian night which was definitely lacking in any Indian flavour in fact my starter had spring rolls which are Chinese if Im not mistaken. My husband highly recommends the prawn starter dish though!


    HODNOCENÍ

    Round Indicators

    • červenec 6 2018
    • Anglie, Spojené království
    • Páry

    frdygugeryv

    “Wonderful weeks break”


    Honest review coming up I will start with the negatives ..air con in room was rubbish despite reporting still didn’t get fixed x and a lot of the time particularly breakfast the food was cold which was such a shame as the quality was outstanding they need proper heat lamps! X now the positives ..the staff could not do enough for you they make u feel special particularly Marianna on reception..Miguel at the pool bar..and choiti in the green room bar. The rooms were spacious and comfortable bed was huge and very comfy with lovely linen. I didn’t really need to bring toiletries they give u endless supply of lovely shower gel, moisturiser, shampoo, conditioner, dental kits etc, free mini bar, free turn down service in evening with chocolates this was brilliant x the drinks and cocktails were amazing particularly the strawberry daiquiri and u can even have champagne and strawberries free at breakfast! X the pool was so relaxing but the jacuzzi was my favourite it seems to be on a timer ever half hour or so. The facilities are super such a beautiful place I would come back if aircon was good in room and food stayed warm unfortunately these 2 things are very important to me and my husband so probably won’t return which is such a shame when everything else was outstanding!!!


    Barcelo_Canarias, Guest Relations Manager v zařízení Occidental Jandia Royal Level - Adults Only, odpověděl na tuto recenzi.
    Dear Client, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics We do apologize for the technical problems you encountered with the AirCon; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . We were very saddened to read your disappointment with the dining expériences, at Barceló we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. On the other hand we would like to thank you for your kind words towards our staff, especially regarding Marianna, Miguel and Choiti. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Moreover we are happy you enjoyed our facilities. It is always a great source of motivation for us to hear that our guests appreciated our services and attention to detail. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Management Hotel Occidental Jandia Royal Level****

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