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Barceló Hotel Pool  Royal Hideaway Playacar Resort
Premios y Reconocimientos

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Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Places of Interest

60,5 km  Mezinárodní letiště Cancún 

10 min. Playa del Carmen

Názory klientů

Není lepší odborník, než je cestovatel.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6208 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

73% Complete

4534

Velmi dobré

16% Complete

1049

Normální

5% Complete

360

Špatné

2% Complete

165

Velmi špatné

1% Complete

100

Filtrovat podle

Seřadit podle

    Round Indicators
    Voyager284076 07/14/2019 S rodinou

    “Exceptional Resort”

    If you leave this resort unhappy, it is your own fault. Have never had a more accommodating experience. We wanted for nothing; staff always available to assist with whatever your needs are. Angel and Edwin at Ventanas, Carlos at The Deck, Sabastian at Palazzo, Edwin also at Azia and last but certainly not least Ricardo, Daniel and Genaro at Poolside and Beach certainly made our vacation memorable. We were treated like royalty. This was our second stay at the Royal Hideaway and we will certainly return.
    Round Indicators
    cpuaar Londýn, Spojené království. 07/14/2019 Páry

    “Royal hideaway Playa del carmen”

    This hotel is one of the Leading Hotels of the World and rated a 5 star but I think it fell short by a long way because of following - room service was appalling - ordered tea first time no milk second time no spoon third time after reiterating I wanted milk and spoon it still arrived with no milk and by time he came back tea had got cold. Went to room at 3pm and still not cleaned. Phone did not work in room so could not call did any services. Upon arrival the toilet would not flush. - you have to reserve all dinner reservations ideally before you arrive or on day of arrival as all booked up even though it was not peak season - if you have dietary requirements you will struggle as menu is limited and food in all restaurants is not good at all. Ordered chicken red curry in their Asian restaurant and there was no curry just dry chicken and vegetables with boiled rice. - waited over an hour for towels on beach as they were being washed! - fridge in bar not replenished with water - hot water in room takes at least 5 mins to run before hot water comes through - assistance by pool and beach is limited - went for yoga In the morning waited 10 mins for teacher then informed she was sick and no class would take place - concierge assigned to each villa had limited knowledge ie we asked him about booking tours and he told us to go to official tour office! It's a shame as I felt staff were very nice on the whole but they had limited resources to work with and facilities are there but not maximised to full potential. I would not return to this resort again. Thanks for reading
    Round Indicators
    snyderman0306 Pleasanton, Kalifornie. 07/14/2019 Páry

    “Royal Hideway Stay”

    Great resort with mostly friendly service, great location, excellent food and selection, and peaceful environment. There were a few hiccups here and there with dinner reservations and the spa. The spa needs to be more reasonable with how they handle their package credits. Lack of communication with the spa as well since nobody answers the phones around there.

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Snyderman0306: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    tereza-honza 03/22/2019 Páry

    “Krása střídá nádheru”

    Hotel je tak přenádherný, že nám to vyrazilo dech. Skvělý servis, vynikající jídlo, božské snídaně na terase s výhledem na moře, několik krásných bazénů, luxusní pláž, večeře v á la carte restauracích dokonalé. Personál byl velice milý a ochotný. Moc se těšíme, až se sem vrátíme. Doporučujeme!!

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Vážená paní Tereza, Rádi bychom vyjádřili naši vděčnost za komentáře, které jste učinili ohledně vaší nedávné návštěvy, protože nám pomáhají pochopit, jak si naši hosté u nás užívají svého pobytu. Vždy je naším cílem dosáhnout maximální spokojenosti našich zákazníků a jsme rádi, že jste si užili dovolenou s námi. Neustále se snažíme nabídnout tu nejlepší kvalitu a zajistit, aby se všichni naši hosté vrátili domů s krásnými vzpomínkami na dovolenou. Jsme rádi, že jste si nás vybrali na dovolenou, váš názor je pro nás velmi důležitý a my vás ujišťujeme, že se o něj budeme podělit interně. Doufáme, že nám umožníte, aby váš další pobyt byl nezapomenutelný. Nejteplejší pozdravy!

    Round Indicators
    terry b Marietta, Georgia. 06/25/2014

    “Nejlepší z nejlepších”

    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Terry b, Thank you for this great review of your stay with us, we look forward to your next visit in the near future. We really appreciate your feedback. Best Wishes

    HODNOCENÍ

    Round Indicators

    • červenec 14 2019
    • S rodinou

    Voyager284076

    “Exceptional Resort”


    If you leave this resort unhappy, it is your own fault. Have never had a more accommodating experience. We wanted for nothing; staff always available to assist with whatever your needs are. Angel and Edwin at Ventanas, Carlos at The Deck, Sabastian at Palazzo, Edwin also at Azia and last but certainly not least Ricardo, Daniel and Genaro at Poolside and Beach certainly made our vacation memorable. We were treated like royalty. This was our second stay at the Royal Hideaway and we will certainly return.


    HODNOCENÍ

    Round Indicators

    • červenec 14 2019
    • Londýn, Spojené království
    • Páry

    cpuaar

    “Royal hideaway Playa del carmen”


    This hotel is one of the Leading Hotels of the World and rated a 5 star but I think it fell short by a long way because of following - room service was appalling - ordered tea first time no milk second time no spoon third time after reiterating I wanted milk and spoon it still arrived with no milk and by time he came back tea had got cold. Went to room at 3pm and still not cleaned. Phone did not work in room so could not call did any services. Upon arrival the toilet would not flush. - you have to reserve all dinner reservations ideally before you arrive or on day of arrival as all booked up even though it was not peak season - if you have dietary requirements you will struggle as menu is limited and food in all restaurants is not good at all. Ordered chicken red curry in their Asian restaurant and there was no curry just dry chicken and vegetables with boiled rice. - waited over an hour for towels on beach as they were being washed! - fridge in bar not replenished with water - hot water in room takes at least 5 mins to run before hot water comes through - assistance by pool and beach is limited - went for yoga In the morning waited 10 mins for teacher then informed she was sick and no class would take place - concierge assigned to each villa had limited knowledge ie we asked him about booking tours and he told us to go to official tour office! It's a shame as I felt staff were very nice on the whole but they had limited resources to work with and facilities are there but not maximised to full potential. I would not return to this resort again. Thanks for reading


    HODNOCENÍ

    Round Indicators

    • červenec 14 2019
    • Pleasanton, Kalifornie
    • Páry

    snyderman0306

    “Royal Hideway Stay”


    Great resort with mostly friendly service, great location, excellent food and selection, and peaceful environment. There were a few hiccups here and there with dinner reservations and the spa. The spa needs to be more reasonable with how they handle their package credits. Lack of communication with the spa as well since nobody answers the phones around there.


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Snyderman0306: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    HODNOCENÍ

    Round Indicators

    • březen 22 2019
    • Páry

    tereza-honza

    “Krása střídá nádheru”


    Hotel je tak přenádherný, že nám to vyrazilo dech. Skvělý servis, vynikající jídlo, božské snídaně na terase s výhledem na moře, několik krásných bazénů, luxusní pláž, večeře v á la carte restauracích dokonalé. Personál byl velice milý a ochotný. Moc se těšíme, až se sem vrátíme. Doporučujeme!!


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Vážená paní Tereza, Rádi bychom vyjádřili naši vděčnost za komentáře, které jste učinili ohledně vaší nedávné návštěvy, protože nám pomáhají pochopit, jak si naši hosté u nás užívají svého pobytu. Vždy je naším cílem dosáhnout maximální spokojenosti našich zákazníků a jsme rádi, že jste si užili dovolenou s námi. Neustále se snažíme nabídnout tu nejlepší kvalitu a zajistit, aby se všichni naši hosté vrátili domů s krásnými vzpomínkami na dovolenou. Jsme rádi, že jste si nás vybrali na dovolenou, váš názor je pro nás velmi důležitý a my vás ujišťujeme, že se o něj budeme podělit interně. Doufáme, že nám umožníte, aby váš další pobyt byl nezapomenutelný. Nejteplejší pozdravy!

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Marietta, Georgia

    terry b

    “Nejlepší z nejlepších”


    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Terry b, Thank you for this great review of your stay with us, we look forward to your next visit in the near future. We really appreciate your feedback. Best Wishes

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