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Barceló Hotel Pool  Royal Hideaway Playacar Resort
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Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Places of Interest

60,5 km  Mezinárodní letiště Cancún 

10 min. Playa del Carmen

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Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6411 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

73% Complete

4686

Velmi dobré

16% Complete

1076

Normální

5% Complete

373

Špatné

2% Complete

169

Velmi špatné

1% Complete

107

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    Round Indicators
    Kelly L Houston, Texas. 10/14/2019 Páry

    “Adults only all inclusive hit and miss trip”

    This was a third stay. Luis, our beach drink guy, was the best we have ever had. Jonathan with the aqua fit water aerobics was not only good at fitness but he was always available to assist with anything -Get you drink, help you with your beach chairs. That being said, we were not welcomed when we arrived. We arrived early and our room was not ready but a friendly hostess would have been nice. We were asked if we were celebrating a special occasion. We told them it was our honeymoon and my husband’s birthday. We don’t understand why they even asked because they was nothing special. On our past 2 visits, we arrived with wine in our room. Not this time. Dinner- Azia is your best bet. Do the hibachi one night and sit at a table another night. For the rest of your dinners, order room service and the chicken “fingers” are AMAZING YUM! We heard there were some activities happening like karaoke but we don’t know when. Was there some sort of schedule we missed? The Spa- an 80 min couples massage is $260 PER PERSON!! That’s insane! Seaweed- it seems they have a barrier that blocks the seaweed from getting to the beach- that is fantastic!! More food- the nachos are great. Skip the pizza. If you order food at the beach, it will end up soggy. Best to eat in the restaurant. Spices was closed. But years past we love eating on the patio upstairs. So basically, this time around our trip was “medium”. So we left a bit disappointed but we enjoyed the weather and drinks.
    Round Indicators
    jwills08 Pittsburgh. 10/14/2019

    “Horrible First Day Experience; Otherwise, A Wonderful Resort”

    I hate giving Royal Hideaway only 3 stars, as everything about this resort except our first day was exceptional. Despite making reservations 8 months in advance, Barcelo somehow lost our reservation and we had no room when we checked in. We were made to wait almost 3 hours for our room, and they did not offer us anywhere to change into our bathing suits so that we could begin to enjoy the pool/beach (we had lunch at the Grill instead). We were eventually given the room type that we had reserved (ocean view suite), which was fabulous with one exception. When we returned from a late dinner we were met with a flooded master bathroom floor. The filtration system in the ceiling apparently clogged and caused a major leak. Maintenance was summoned, but did not get to the room until about 12:30 AM (he was there for almost an hour). He was able to fix the problem, and we had no issues thereafter. Despite complaining to management about both the reservation and the maintenance issues, nothing was done to accommodate us (perhaps a spa credit? Reduction in price? Something?). Only an apology from the manager in both instances, despite our first day at the resort essentially being ruined. The check-in and check-out process are inordinately long - only 1 - 2 persons at a time handling incoming and outgoing guests. Highly recommend getting down to reception area at least 45 minutes prior to your scheduled departure - again, time lost on your vacation due to mismanagement. As for the good stuff, the resort itself is gorgeous, and the food was FABULOUS. We ate breakfast and lunch every day at the Grill restaurant (only option available, other than room service). Nice buffet offered for breakfast - plenty of variety so you don't feel like you are repeating every day. Lunch was a la cart. Dinners were at Las Ventanas, Palazzo, and Azia. Despite the fact that Las Ventanas was their signature restaurant, we preferred the other two. Again, not one thing to complain about with respect to a la cart menus for each. Drinks were pretty much as expected for an all-inclusive resort. Make sure to request top shelf liquor when ordering drinks. They also provide bottle service in rooms (again, top shelf if requested). A little disappointed that we had to pay for wine with dinner. Should have been included for resort's price point IMO. Service was impeccable, although a little spotty down on beach. Rooms and resort in general were immaculate. Resort is definitely on the quieter side and caters to an older crowd, which is what we were looking for. Relatively easy drive (45 minutes from airport). $8 cab ride to 5th Avenue in Playa Del Carmen (only 5 minutes away). Resort itself is in gated Playacar area, and we felt very safe going for long walks every morning. So, at the end of the day, if it weren't for our first day debacle and management not doing anything to make things right for us, this would otherwise be a 4+ star resort in my book.
    Round Indicators
    Sushma S Toronto, Kanada. 10/14/2019

    “A real Hideaway from the surroundings!”

    This place is the midst of a residential community- of Playa Del Carmen. When we arrived at the place initially, I was surprised at how it looked in a gated community. The grounds are quite beautiful, we had a partial ocean view - which was really nice, lots of fauna and flora, very elegant decor, the rooms are quite nice, and colonial styled. It almost felt like you were back in time! Lots of local cuisine, it did get a little repetitive for us - we are both vegetarians, and the a la carte menus do not change. The beach had a lot of seaweed on our day of arrival but did clear out. You could see that the workers work really hard to keep the seaweed out. A nice place if you want a quiet vacation in cozy surroundings. They do have a spa which we found was quite pricey but i am sure they services they offered were awesome, we went to get massage across the street from the resort where the pricing was less than 1/2, and the massages were amazing at the Royal Thai Massage Spa - from Valeria and Rebecca. We went at least 3 times. The staff was pleasant and always accommodating to whatever the clients needed which was great!
    Round Indicators
    tereza-honza 03/22/2019 Páry

    “Krása střídá nádheru”

    Hotel je tak přenádherný, že nám to vyrazilo dech. Skvělý servis, vynikající jídlo, božské snídaně na terase s výhledem na moře, několik krásných bazénů, luxusní pláž, večeře v á la carte restauracích dokonalé. Personál byl velice milý a ochotný. Moc se těšíme, až se sem vrátíme. Doporučujeme!!

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Vážená paní Tereza, Rádi bychom vyjádřili naši vděčnost za komentáře, které jste učinili ohledně vaší nedávné návštěvy, protože nám pomáhají pochopit, jak si naši hosté u nás užívají svého pobytu. Vždy je naším cílem dosáhnout maximální spokojenosti našich zákazníků a jsme rádi, že jste si užili dovolenou s námi. Neustále se snažíme nabídnout tu nejlepší kvalitu a zajistit, aby se všichni naši hosté vrátili domů s krásnými vzpomínkami na dovolenou. Jsme rádi, že jste si nás vybrali na dovolenou, váš názor je pro nás velmi důležitý a my vás ujišťujeme, že se o něj budeme podělit interně. Doufáme, že nám umožníte, aby váš další pobyt byl nezapomenutelný. Nejteplejší pozdravy!

    Round Indicators
    terry b Marietta, Georgia. 06/25/2014

    “Nejlepší z nejlepších”

    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Terry b, Thank you for this great review of your stay with us, we look forward to your next visit in the near future. We really appreciate your feedback. Best Wishes

    HODNOCENÍ

    Round Indicators

    • říjen 14 2019
    • Houston, Texas
    • Páry

    Kelly L

    “Adults only all inclusive hit and miss trip”


    This was a third stay. Luis, our beach drink guy, was the best we have ever had. Jonathan with the aqua fit water aerobics was not only good at fitness but he was always available to assist with anything -Get you drink, help you with your beach chairs. That being said, we were not welcomed when we arrived. We arrived early and our room was not ready but a friendly hostess would have been nice. We were asked if we were celebrating a special occasion. We told them it was our honeymoon and my husband’s birthday. We don’t understand why they even asked because they was nothing special. On our past 2 visits, we arrived with wine in our room. Not this time. Dinner- Azia is your best bet. Do the hibachi one night and sit at a table another night. For the rest of your dinners, order room service and the chicken “fingers” are AMAZING YUM! We heard there were some activities happening like karaoke but we don’t know when. Was there some sort of schedule we missed? The Spa- an 80 min couples massage is $260 PER PERSON!! That’s insane! Seaweed- it seems they have a barrier that blocks the seaweed from getting to the beach- that is fantastic!! More food- the nachos are great. Skip the pizza. If you order food at the beach, it will end up soggy. Best to eat in the restaurant. Spices was closed. But years past we love eating on the patio upstairs. So basically, this time around our trip was “medium”. So we left a bit disappointed but we enjoyed the weather and drinks.


    HODNOCENÍ

    Round Indicators

    • říjen 14 2019
    • Pittsburgh

    jwills08

    “Horrible First Day Experience; Otherwise, A Wonderful Resort”


    I hate giving Royal Hideaway only 3 stars, as everything about this resort except our first day was exceptional. Despite making reservations 8 months in advance, Barcelo somehow lost our reservation and we had no room when we checked in. We were made to wait almost 3 hours for our room, and they did not offer us anywhere to change into our bathing suits so that we could begin to enjoy the pool/beach (we had lunch at the Grill instead). We were eventually given the room type that we had reserved (ocean view suite), which was fabulous with one exception. When we returned from a late dinner we were met with a flooded master bathroom floor. The filtration system in the ceiling apparently clogged and caused a major leak. Maintenance was summoned, but did not get to the room until about 12:30 AM (he was there for almost an hour). He was able to fix the problem, and we had no issues thereafter. Despite complaining to management about both the reservation and the maintenance issues, nothing was done to accommodate us (perhaps a spa credit? Reduction in price? Something?). Only an apology from the manager in both instances, despite our first day at the resort essentially being ruined. The check-in and check-out process are inordinately long - only 1 - 2 persons at a time handling incoming and outgoing guests. Highly recommend getting down to reception area at least 45 minutes prior to your scheduled departure - again, time lost on your vacation due to mismanagement. As for the good stuff, the resort itself is gorgeous, and the food was FABULOUS. We ate breakfast and lunch every day at the Grill restaurant (only option available, other than room service). Nice buffet offered for breakfast - plenty of variety so you don't feel like you are repeating every day. Lunch was a la cart. Dinners were at Las Ventanas, Palazzo, and Azia. Despite the fact that Las Ventanas was their signature restaurant, we preferred the other two. Again, not one thing to complain about with respect to a la cart menus for each. Drinks were pretty much as expected for an all-inclusive resort. Make sure to request top shelf liquor when ordering drinks. They also provide bottle service in rooms (again, top shelf if requested). A little disappointed that we had to pay for wine with dinner. Should have been included for resort's price point IMO. Service was impeccable, although a little spotty down on beach. Rooms and resort in general were immaculate. Resort is definitely on the quieter side and caters to an older crowd, which is what we were looking for. Relatively easy drive (45 minutes from airport). $8 cab ride to 5th Avenue in Playa Del Carmen (only 5 minutes away). Resort itself is in gated Playacar area, and we felt very safe going for long walks every morning. So, at the end of the day, if it weren't for our first day debacle and management not doing anything to make things right for us, this would otherwise be a 4+ star resort in my book.


    HODNOCENÍ

    Round Indicators

    • říjen 14 2019
    • Toronto, Kanada

    Sushma S

    “A real Hideaway from the surroundings!”


    This place is the midst of a residential community- of Playa Del Carmen. When we arrived at the place initially, I was surprised at how it looked in a gated community. The grounds are quite beautiful, we had a partial ocean view - which was really nice, lots of fauna and flora, very elegant decor, the rooms are quite nice, and colonial styled. It almost felt like you were back in time! Lots of local cuisine, it did get a little repetitive for us - we are both vegetarians, and the a la carte menus do not change. The beach had a lot of seaweed on our day of arrival but did clear out. You could see that the workers work really hard to keep the seaweed out. A nice place if you want a quiet vacation in cozy surroundings. They do have a spa which we found was quite pricey but i am sure they services they offered were awesome, we went to get massage across the street from the resort where the pricing was less than 1/2, and the massages were amazing at the Royal Thai Massage Spa - from Valeria and Rebecca. We went at least 3 times. The staff was pleasant and always accommodating to whatever the clients needed which was great!


    HODNOCENÍ

    Round Indicators

    • březen 22 2019
    • Páry

    tereza-honza

    “Krása střídá nádheru”


    Hotel je tak přenádherný, že nám to vyrazilo dech. Skvělý servis, vynikající jídlo, božské snídaně na terase s výhledem na moře, několik krásných bazénů, luxusní pláž, večeře v á la carte restauracích dokonalé. Personál byl velice milý a ochotný. Moc se těšíme, až se sem vrátíme. Doporučujeme!!


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Vážená paní Tereza, Rádi bychom vyjádřili naši vděčnost za komentáře, které jste učinili ohledně vaší nedávné návštěvy, protože nám pomáhají pochopit, jak si naši hosté u nás užívají svého pobytu. Vždy je naším cílem dosáhnout maximální spokojenosti našich zákazníků a jsme rádi, že jste si užili dovolenou s námi. Neustále se snažíme nabídnout tu nejlepší kvalitu a zajistit, aby se všichni naši hosté vrátili domů s krásnými vzpomínkami na dovolenou. Jsme rádi, že jste si nás vybrali na dovolenou, váš názor je pro nás velmi důležitý a my vás ujišťujeme, že se o něj budeme podělit interně. Doufáme, že nám umožníte, aby váš další pobyt byl nezapomenutelný. Nejteplejší pozdravy!

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Marietta, Georgia

    terry b

    “Nejlepší z nejlepších”


    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Terry b, Thank you for this great review of your stay with us, we look forward to your next visit in the near future. We really appreciate your feedback. Best Wishes

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