Barceló Hotel Pool  Royal Hideaway Playacar Resort
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Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


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60,5 km  Mezinárodní letiště Cancún 

10 min. Playa del Carmen

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Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 5577 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

73% Complete

4088

Velmi dobré

17% Complete

955

Normální

5% Complete

311

Špatné

2% Complete

141

Velmi špatné

1% Complete

82

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    Round Indicators
    way2north Presque Isle, Maine. 12/14/2018 Páry

    “5 STAR SERVICE !!!”

    From the moment we arrived we felt like Royalty !!! If your looking for the Mega Resort 24 Hr Party Style....this is not that type of resort. This resort Specializes in Pampering You with Attentive and Personalized Service. The resort itself is smaller....which is why we chose it. You can easily walk from Suite to Restaurant/Beach within 5-10 minutes. The property is Beautifully Manicured with private pools nestled in spots. There are multiple Agouti, Iguanas and Singing Birds around the property to see and hear....which was really cool !! The rooms were Beautiful, Roomy and Updated with a jetted tub and cold AC. That also have, with each separate building, your own Concierge who will help you setup Restaurant Reservations and Travel for the way home. Each Restaurant was Beautiful and Unique in each of their own ways. It was really fun after a day of laying on the beach, to walk back to your room to get cleaned up and dress up a bit for dinner. They have their Dinner Show on Thursdays so make sure not to book late excursions that day. The infinity pool was Really Nice as well....The Beach was Beautiful with plenty of lounge chairs....the best part was the canvas canopy's for the chairs....you can keep the sun out of your face if you wanted. The beach had some seaweed but, it's a problem everywhere in the Caribbean right now. They had people raking it up and it wasn't as bad as I had expected. Ok.......So.....The ABSOLUTE BEST PART for us was the Room Service !!!

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Way2North, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    Laura T 12/14/2018 Páry

    “Wonderful Stay”

    We loved our stay. The staff couldn't have been more friendly and helpful. Our room felt like a suite at the Sheraton. I need to give a shout out to the amazing staff at Spices Restaurant. My compliments to the chef - Yunve - and to Alejandro Solis for excellent service every time we ate there. Just wonderful. The variety of good restaurants make dinner a 5* experience. Wait until you see Palazzo, the Italian restaurant. We were blown away. The grounds are very beautiful and well kept. We like that you don't have to wear a wrist band or have towels handed out only with tickets. Great bar service on the beach and at the pools. But as with everything, there are just afew downs to mention. My husband has celiac so gluten free is very important. The resort is very aware of allergies and tries extra hard to accomodate but just once, he was given a roll and told it was gf but after eating it he realized, it was not. He was sick all night. One other thing - we only had room service once. That was the morning we were leaving. It arrived 20 min. late, it was stone cold and not what we ordered. We should have just gone to the restaurant. Overall it was the best all-inclusive that we've ever been to and will defintely return.

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Mrs. Laura, Thank you for taking the time to share your comments about your recent vacation with us. Thank you for reviewing your recent stay in our Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. First and foremost we are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a check up. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    Osetleo Belmont, Kalifornie. 12/13/2018 Páry

    “Great Hotel and wonderful people working there”

    My wife and I came last week from one week vacation in Royal Hideaway Playacar. We were skeptical going to all inclusive hotel as we stayed before in other 5* resorts in approximately similar area in Mexico and we clearly had some issue with food and service. However, Royal Hideaway hotel and people working there clearly change this opinion for us. We enjoyed our stay in this place very much. Our room was very comfortable for our stay. The concierge is assigned to every small building who takes care of all arrangements that you need (ordering restaurants, excursions (if you need them), supplies, etc. We were very lucky to have Diana Escalante who did everything she could to have our stay very comfortable. Her professional attitude, work ethic was very impressive to accommodate all our needs. Food in different restaurants was very impressive as in good restaurants in our area in US (Bay Area), which is far above normal restaurant standards. Bars had high level drinks with import hard liquor much better than in other hotels in this category. We were not extremely lucky on the weather, but the beach and pools (who like them) was still pretty good. The first several days we had a strong wing and the ocean was pretty stormy that brought some seaweed. It would be great if hotel cleaned it fast, but it is a small hotel in comparison with surrounding others and they took their time to kind of clean it from the beach. In reality it was not a big obstacle for us to swim in the ocean. Overall, we liked our vacation in this hotel and we decide to come to this area we would definitely consider this hotel again As I said, we were happy with our stay

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Mr. Osetleo, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    Curious60627305509 New York City, New York. 12/13/2018 Páry

    “Wonderful 2nd time trip”

    This was our second time back to Royal Hideaway Playacar. The first time we went was 2 years ago and they were doing some construction so not all the restaurants were open. This time around everything was open and functioning, but it was also much busier than I remembered. This may be the case at most resorts like this, but getting a chair around the pool is difficult if you don't get up before 6:30 am. Luckily my husband gets up early anyway, but it was pretty ridiculous. Or else half of the seats are reserved by presidential suite holders, so the pickings are slim, which I found to be pretty unfair. You aren't supposed to put your stuff down to claim chairs, but people do it anyway- I am pretty sure no one is planning on sitting out there in the dark at 6:30 am. Otherwise, food was good, drinks were good, overall experience was good, staff was great. I wish there were more food options for breakfast and lunch, if you are staying longer than a week, you may get bored with your options. They have a great beach and pool also with wonderful servers. This is definitely a quiet resort, not for a party crowd, but that was something I personally liked about it. It is walkable to Playa del Carmen if you want more shopping, etc. Overall I would recommend Royal Hideaway Playacar for a quiet, relaxing trip.

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Mr. Curious, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    terry b Marietta, Georgia. 06/25/2014

    “Nejlepší z nejlepších”

    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Terry b, Thank you for this great review of your stay with us, we look forward to your next visit in the near future. We really appreciate your feedback. Best Wishes

    HODNOCENÍ

    Round Indicators

    • prosinec 14 2018
    • Presque Isle, Maine
    • Páry

    way2north

    “5 STAR SERVICE !!!”


    From the moment we arrived we felt like Royalty !!! If your looking for the Mega Resort 24 Hr Party Style....this is not that type of resort. This resort Specializes in Pampering You with Attentive and Personalized Service. The resort itself is smaller....which is why we chose it. You can easily walk from Suite to Restaurant/Beach within 5-10 minutes. The property is Beautifully Manicured with private pools nestled in spots. There are multiple Agouti, Iguanas and Singing Birds around the property to see and hear....which was really cool !! The rooms were Beautiful, Roomy and Updated with a jetted tub and cold AC. That also have, with each separate building, your own Concierge who will help you setup Restaurant Reservations and Travel for the way home. Each Restaurant was Beautiful and Unique in each of their own ways. It was really fun after a day of laying on the beach, to walk back to your room to get cleaned up and dress up a bit for dinner. They have their Dinner Show on Thursdays so make sure not to book late excursions that day. The infinity pool was Really Nice as well....The Beach was Beautiful with plenty of lounge chairs....the best part was the canvas canopy's for the chairs....you can keep the sun out of your face if you wanted. The beach had some seaweed but, it's a problem everywhere in the Caribbean right now. They had people raking it up and it wasn't as bad as I had expected. Ok.......So.....The ABSOLUTE BEST PART for us was the Room Service !!!


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Way2North, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. We hope you will allow us to make your next stay unforgettable. Best regards!

    HODNOCENÍ

    Round Indicators

    • prosinec 14 2018
    • Páry

    Laura T

    “Wonderful Stay”


    We loved our stay. The staff couldn't have been more friendly and helpful. Our room felt like a suite at the Sheraton. I need to give a shout out to the amazing staff at Spices Restaurant. My compliments to the chef - Yunve - and to Alejandro Solis for excellent service every time we ate there. Just wonderful. The variety of good restaurants make dinner a 5* experience. Wait until you see Palazzo, the Italian restaurant. We were blown away. The grounds are very beautiful and well kept. We like that you don't have to wear a wrist band or have towels handed out only with tickets. Great bar service on the beach and at the pools. But as with everything, there are just afew downs to mention. My husband has celiac so gluten free is very important. The resort is very aware of allergies and tries extra hard to accomodate but just once, he was given a roll and told it was gf but after eating it he realized, it was not. He was sick all night. One other thing - we only had room service once. That was the morning we were leaving. It arrived 20 min. late, it was stone cold and not what we ordered. We should have just gone to the restaurant. Overall it was the best all-inclusive that we've ever been to and will defintely return.


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Mrs. Laura, Thank you for taking the time to share your comments about your recent vacation with us. Thank you for reviewing your recent stay in our Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. First and foremost we are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a check up. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    HODNOCENÍ

    Round Indicators

    • prosinec 13 2018
    • Belmont, Kalifornie
    • Páry

    Osetleo

    “Great Hotel and wonderful people working there”


    My wife and I came last week from one week vacation in Royal Hideaway Playacar. We were skeptical going to all inclusive hotel as we stayed before in other 5* resorts in approximately similar area in Mexico and we clearly had some issue with food and service. However, Royal Hideaway hotel and people working there clearly change this opinion for us. We enjoyed our stay in this place very much. Our room was very comfortable for our stay. The concierge is assigned to every small building who takes care of all arrangements that you need (ordering restaurants, excursions (if you need them), supplies, etc. We were very lucky to have Diana Escalante who did everything she could to have our stay very comfortable. Her professional attitude, work ethic was very impressive to accommodate all our needs. Food in different restaurants was very impressive as in good restaurants in our area in US (Bay Area), which is far above normal restaurant standards. Bars had high level drinks with import hard liquor much better than in other hotels in this category. We were not extremely lucky on the weather, but the beach and pools (who like them) was still pretty good. The first several days we had a strong wing and the ocean was pretty stormy that brought some seaweed. It would be great if hotel cleaned it fast, but it is a small hotel in comparison with surrounding others and they took their time to kind of clean it from the beach. In reality it was not a big obstacle for us to swim in the ocean. Overall, we liked our vacation in this hotel and we decide to come to this area we would definitely consider this hotel again As I said, we were happy with our stay


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Mr. Osetleo, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    HODNOCENÍ

    Round Indicators

    • prosinec 13 2018
    • New York City, New York
    • Páry

    Curious60627305509

    “Wonderful 2nd time trip”


    This was our second time back to Royal Hideaway Playacar. The first time we went was 2 years ago and they were doing some construction so not all the restaurants were open. This time around everything was open and functioning, but it was also much busier than I remembered. This may be the case at most resorts like this, but getting a chair around the pool is difficult if you don't get up before 6:30 am. Luckily my husband gets up early anyway, but it was pretty ridiculous. Or else half of the seats are reserved by presidential suite holders, so the pickings are slim, which I found to be pretty unfair. You aren't supposed to put your stuff down to claim chairs, but people do it anyway- I am pretty sure no one is planning on sitting out there in the dark at 6:30 am. Otherwise, food was good, drinks were good, overall experience was good, staff was great. I wish there were more food options for breakfast and lunch, if you are staying longer than a week, you may get bored with your options. They have a great beach and pool also with wonderful servers. This is definitely a quiet resort, not for a party crowd, but that was something I personally liked about it. It is walkable to Playa del Carmen if you want more shopping, etc. Overall I would recommend Royal Hideaway Playacar for a quiet, relaxing trip.


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Mr. Curious, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Marietta, Georgia

    terry b

    “Nejlepší z nejlepších”


    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Terry b, Thank you for this great review of your stay with us, we look forward to your next visit in the near future. We really appreciate your feedback. Best Wishes

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