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Barceló Hotel Pool  Royal Hideaway Playacar Resort
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Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Places of Interest

60,5 km  Mezinárodní letiště Cancún 

10 min. Playa del Carmen

Názory klientů

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Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6108 Recenze

CELKOVÉ HODNOCENÍ

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PODROBNÉ HODNOCENÍ

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Poměr kvality a ceny

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Umístění

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Kvalita spaní

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Pokoje

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Čistota

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Služby


Názory

Výborné

73% Complete

4462

Velmi dobré

16% Complete

1034

Normální

5% Complete

354

Špatné

2% Complete

160

Velmi špatné

1% Complete

98

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    Round Indicators
    sophia_anna94 Salzburg, Rakousko. 05/24/2019 S rodinou

    “Privacy violation”

    We spent 5 nights at Royal Hideaway Playacar. Overall our stay was nice, however, we experienced a severe privacy violation of our personal data (our personal invoice and correspondence was sent to somebody else's email address). Although we informed the hotel about this problem, they didn't take care of it properly and it happened again (3 times in total!) The manager on duty promised us a compensation for this serious mistake, however he never got back to us. We have tried contacting the hotel several times (talked on the phone and sent several emails), but unfortunately we did not get any response. What a pity that our holiday was spoilt by this incident.
    Round Indicators
    Travelhunnie New York, NY. 05/22/2019 Páry

    “Many misses.. few hits”

    I’ve been to Mexico and the Caribbean several times. After much consideration and research I chose RH- despite the sprinkled occasional bad review.I booked through Barcelo.com being that becoming a member was free and offered some nice perks and better prices. It was my wedding anniversary and both my husband and I were celebrating our birthdays which were noted on our reservation. Not once was this acknowledged. It started at check in., we were told we could upgrade the next day for a nominal fee. -the next day no one knew what we were speaking about and they were arguementatibe. We were told that we had 5% of our stay to use as credit in the resort. There was no understanding of this credit wherever we went in the resort. We were told we had a private concierge in our bungalow #31, which is a high category room. He was never there.The water in the sink ran yellow in the morning.. air conditioning barely worked and the mini fridge was hot. The resort itself is quaint with much potential. It’s a very cute colonial style with little puddles and bridges. The food was horrible except the grill; hibachi and Mexican. Turndown service nightly was cute.. morning room service was good. Many guests complained throughout the day at the pool on one thing or the other. Let’s not even discuss check out that took 40 minutes while our poor shuttle waited to take us to the airport. There are some amazing staff members that should be transplanted elsewhere. Most were the pool staff who always were gracious to go above and beyond to make you happy.. Jonathan and Marco. Angel at Ventanas is a doll.. Omar the head chef a the grill was so sweet.. Fatima at the Allegro bar was so knowledgeable and sincere. Giovanna at the Spa was very good, There is truly not much nightlife. The dinner show is a total waste of time. Don’t do it. If you are 50 years plus who prefer low low key just to relax stay here and only go to the pool and grill r staurant and you might be ok.

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Mr. Travelhunnie, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    Susanp1974 Middletown, New Jersey. 05/22/2019 Páry

    “4th Stay at Royal Hideaway”

    Spent 9 days in May 2019 for our wedding anniversary. Gabriel our concerige in Villa 24 was on top of everything. He made all our dinner reservations at check in for 8pm which is what we requested. Gabriel made us feel so special on our actual anniversary. Decorated our room beautifully with rose petals and champagne. Pool/Beach: Plenty of chairs on the beach as most people want to sit around the pool. Seaweed was bad but no fault to RH. Walking along long stretches of the beach and it's the same everywhere. We were up by 6am to claim chairs around infinity pool. We do not put a book or lotion on a chair and go back to bed. We watched so many people saving chairs and not showing back up till 10 ish. The resort is excellent at assisting with finding chairs and removing a book to allow someone else to sit there. Great job!!! Wanted to acknowledge Geneiro who is one of the best servers around pool. He is awesome. Sergio also extremely on top of everything and always keeps you hydrated with water and alcohol. Overall great job by them. Restaurants: We ate at Azia for our anniversary.They sat us in the special room in the back which was nice and romantic. David was our waiter and he made our dinner extra special. Great way to spend our 12th anniversary. My only negative feedback is about Palazzo. I use to love going to dinner there but this year menu and food was so so. Menu should be revised. The restaurants ambience does not match the food options. The Grill, Spices, and Las Vantanas were all very nice dinners as well. Every restaurant except Spices was extremely hot and humid. Made dinners quite uncomfortable. I heard other guests complaining as well. Not sure if something was going on with unit. Room: Clean and updated. Plenty of space.

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Mrs. Susan, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    tereza-honza 03/22/2019 Páry

    “Krása střídá nádheru”

    Hotel je tak přenádherný, že nám to vyrazilo dech. Skvělý servis, vynikající jídlo, božské snídaně na terase s výhledem na moře, několik krásných bazénů, luxusní pláž, večeře v á la carte restauracích dokonalé. Personál byl velice milý a ochotný. Moc se těšíme, až se sem vrátíme. Doporučujeme!!

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Vážená paní Tereza, Rádi bychom vyjádřili naši vděčnost za komentáře, které jste učinili ohledně vaší nedávné návštěvy, protože nám pomáhají pochopit, jak si naši hosté u nás užívají svého pobytu. Vždy je naším cílem dosáhnout maximální spokojenosti našich zákazníků a jsme rádi, že jste si užili dovolenou s námi. Neustále se snažíme nabídnout tu nejlepší kvalitu a zajistit, aby se všichni naši hosté vrátili domů s krásnými vzpomínkami na dovolenou. Jsme rádi, že jste si nás vybrali na dovolenou, váš názor je pro nás velmi důležitý a my vás ujišťujeme, že se o něj budeme podělit interně. Doufáme, že nám umožníte, aby váš další pobyt byl nezapomenutelný. Nejteplejší pozdravy!

    Round Indicators
    terry b Marietta, Georgia. 06/25/2014

    “Nejlepší z nejlepších”

    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.

    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
     Dear Terry b, Thank you for this great review of your stay with us, we look forward to your next visit in the near future. We really appreciate your feedback. Best Wishes

    HODNOCENÍ

    Round Indicators

    • květen 24 2019
    • Salzburg, Rakousko
    • S rodinou

    sophia_anna94

    “Privacy violation”


    We spent 5 nights at Royal Hideaway Playacar. Overall our stay was nice, however, we experienced a severe privacy violation of our personal data (our personal invoice and correspondence was sent to somebody else's email address). Although we informed the hotel about this problem, they didn't take care of it properly and it happened again (3 times in total!) The manager on duty promised us a compensation for this serious mistake, however he never got back to us. We have tried contacting the hotel several times (talked on the phone and sent several emails), but unfortunately we did not get any response. What a pity that our holiday was spoilt by this incident.


    HODNOCENÍ

    Round Indicators

    • květen 22 2019
    • New York, NY
    • Páry

    Travelhunnie

    “Many misses.. few hits”


    I’ve been to Mexico and the Caribbean several times. After much consideration and research I chose RH- despite the sprinkled occasional bad review.I booked through Barcelo.com being that becoming a member was free and offered some nice perks and better prices. It was my wedding anniversary and both my husband and I were celebrating our birthdays which were noted on our reservation. Not once was this acknowledged. It started at check in., we were told we could upgrade the next day for a nominal fee. -the next day no one knew what we were speaking about and they were arguementatibe. We were told that we had 5% of our stay to use as credit in the resort. There was no understanding of this credit wherever we went in the resort. We were told we had a private concierge in our bungalow #31, which is a high category room. He was never there.The water in the sink ran yellow in the morning.. air conditioning barely worked and the mini fridge was hot. The resort itself is quaint with much potential. It’s a very cute colonial style with little puddles and bridges. The food was horrible except the grill; hibachi and Mexican. Turndown service nightly was cute.. morning room service was good. Many guests complained throughout the day at the pool on one thing or the other. Let’s not even discuss check out that took 40 minutes while our poor shuttle waited to take us to the airport. There are some amazing staff members that should be transplanted elsewhere. Most were the pool staff who always were gracious to go above and beyond to make you happy.. Jonathan and Marco. Angel at Ventanas is a doll.. Omar the head chef a the grill was so sweet.. Fatima at the Allegro bar was so knowledgeable and sincere. Giovanna at the Spa was very good, There is truly not much nightlife. The dinner show is a total waste of time. Don’t do it. If you are 50 years plus who prefer low low key just to relax stay here and only go to the pool and grill r staurant and you might be ok.


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Mr. Travelhunnie, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    HODNOCENÍ

    Round Indicators

    • květen 22 2019
    • Middletown, New Jersey
    • Páry

    Susanp1974

    “4th Stay at Royal Hideaway”


    Spent 9 days in May 2019 for our wedding anniversary. Gabriel our concerige in Villa 24 was on top of everything. He made all our dinner reservations at check in for 8pm which is what we requested. Gabriel made us feel so special on our actual anniversary. Decorated our room beautifully with rose petals and champagne. Pool/Beach: Plenty of chairs on the beach as most people want to sit around the pool. Seaweed was bad but no fault to RH. Walking along long stretches of the beach and it's the same everywhere. We were up by 6am to claim chairs around infinity pool. We do not put a book or lotion on a chair and go back to bed. We watched so many people saving chairs and not showing back up till 10 ish. The resort is excellent at assisting with finding chairs and removing a book to allow someone else to sit there. Great job!!! Wanted to acknowledge Geneiro who is one of the best servers around pool. He is awesome. Sergio also extremely on top of everything and always keeps you hydrated with water and alcohol. Overall great job by them. Restaurants: We ate at Azia for our anniversary.They sat us in the special room in the back which was nice and romantic. David was our waiter and he made our dinner extra special. Great way to spend our 12th anniversary. My only negative feedback is about Palazzo. I use to love going to dinner there but this year menu and food was so so. Menu should be revised. The restaurants ambience does not match the food options. The Grill, Spices, and Las Vantanas were all very nice dinners as well. Every restaurant except Spices was extremely hot and humid. Made dinners quite uncomfortable. I heard other guests complaining as well. Not sure if something was going on with unit. Room: Clean and updated. Plenty of space.


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Mrs. Susan, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    HODNOCENÍ

    Round Indicators

    • březen 22 2019
    • Páry

    tereza-honza

    “Krása střídá nádheru”


    Hotel je tak přenádherný, že nám to vyrazilo dech. Skvělý servis, vynikající jídlo, božské snídaně na terase s výhledem na moře, několik krásných bazénů, luxusní pláž, večeře v á la carte restauracích dokonalé. Personál byl velice milý a ochotný. Moc se těšíme, až se sem vrátíme. Doporučujeme!!


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Vážená paní Tereza, Rádi bychom vyjádřili naši vděčnost za komentáře, které jste učinili ohledně vaší nedávné návštěvy, protože nám pomáhají pochopit, jak si naši hosté u nás užívají svého pobytu. Vždy je naším cílem dosáhnout maximální spokojenosti našich zákazníků a jsme rádi, že jste si užili dovolenou s námi. Neustále se snažíme nabídnout tu nejlepší kvalitu a zajistit, aby se všichni naši hosté vrátili domů s krásnými vzpomínkami na dovolenou. Jsme rádi, že jste si nás vybrali na dovolenou, váš názor je pro nás velmi důležitý a my vás ujišťujeme, že se o něj budeme podělit interně. Doufáme, že nám umožníte, aby váš další pobyt byl nezapomenutelný. Nejteplejší pozdravy!

    HODNOCENÍ

    Round Indicators

    • červen 25 2014
    • Marietta, Georgia

    terry b

    “Nejlepší z nejlepších”


    Celý náš zážitek byl opravdovým potěšením. Personál pro vás udělá víc než vše, cítíte se královsky. Jídlo i pití je fantastické... pořád musím myslet na to, jak se o nás starali. Celá dovolená byla velmi relaxující, pomohla nám se zregenerovat. Jediná trochu negativní věc - pokud má vaše žena hodně kosmetiky, není ji kam dát. Koupelna je dosti malá. Vše ostatní to ale vynahradí. V roce 2015 se určitě vrátíme, oslavit naše 41. výročí.


    Community M, Gerente v zařízení Royal Hideaway Playacar, odpověděl na tuto recenzi.
    Dear Terry b, Thank you for this great review of your stay with us, we look forward to your next visit in the near future. We really appreciate your feedback. Best Wishes

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