Piscina do hotel Allegro Isora

Um novo mundo de vantagens – desfrute da experiência.

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Mapa e localização

La Gaviota, 1. Playa de la Arena   38680 Guia de Isora (Tenerife) , Islas Canarias   España  

How to get to the hotel

T + 34 922 86 98 00

isora@allegrohotels.com

Places of Interest

39,7 km Aeroporto de Tenerife Sul

15 km Campo de golfe Abama

500 m Playa de La Arena

1,5 km Acantilados de Los Gigantes

Premios y Reconocimientos

Prizes and awards

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Allegro Isora

4.0/5 Round Indicators
| 161 Avaliações

CLASSIFICAÇÃO TOTAL

Round Indicators

CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

Round Indicators

Qualidade do sono

Round Indicators

Quartos

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Limpeza

Round Indicators

Serviço

Opiniões

Excelente

37% Complete

60

Muito bom

35% Complete

57

Normal

14% Complete

24

Mau

6% Complete

10

Péssimo

6% Complete

10

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Ordenar por

    Round Indicators
    KarenC7654 26/03/2019 Romântica

    “lovely hotel but double booked our room ”

    We arrived 22nd March and started to check in, filled out the forms and then we were told our room was not available until Saturday night and we were staying in another hotel room about a 5 minutes taxi ride away which we will have our money refunded. There was also another lady with us that had the same problem! So we all went off to the other hotel together for the night. It was a lovely hotel we were sent to! I got in touch with TUI and they were completely unaware of us being moved. We all found it quite distressing and upset that this could happen and hardly slept Friday night after a long journey. I hope if it does happen again that they could have better communication. We eventually arrived at the hotel on the Saturday at midday! We got upgraded to the gold all inclusive which they didn’t have to do and compensated some money. We have got a lovely room that looks over the sea, the food is good, the only problem is the restaurant I personally think is too small for the hotel as it is very busy and struggling with capacity. The hotel is very clean, friendly staff, great entertainment team which try to include encourage everyone to join in! I would come back to this hotel despite the beginning of the holiday! I just hope this doesn’t happen again to anybody else!
    Ver opinião completa
    Round Indicators
    Flyer26845882760 Leeds, Reino Unido. 26/03/2019 Viagem com amigos

    “bad for those who like sleep or have dietary requirements”

    barely any veggie options at hotel and none of the food was labeled as vegetarian or not so still a lot of doubt as to whether there is hidden meat in the food. loud shows that go on past midnight every night. not warned of this before hand and the rooms are not sound proofed at all. the wifi barley worked, would load a page but any further use would cause it to cut out completely. only redeeming factor was the pool. also liked the proximity to the beach and the black sand ice cream shop but would never stay here again
    Ver opinião completa
    Round Indicators
    Experience784514 25/03/2019 Romântica

    “lots of issues”

    ive just returned after a week in allegro isora hotel , I booked a sea view super room the room was nice , but was looking at a brick wall , and on a main road, which they didn't mention I asked to be moved they said come back to-morrow ,I went back the next day they said no rooms available , and come back to-morrow, never got moved , they said my meal times was between 6,30 and 7,30 I said I wanted a later time , same thing again come back to-morrow ,went back they said couldn't change it , eventually after getting in touch with the manager I got it changed ,just a complete farce the restaurant is like herds of cattle walking about very noisy, the food is not very good , everyday was the same food and most times had to wait for food ,salad not very fresh was allways dry and your kept waiting for food to be fetched out, steak is like rubber ,and the salad counter is not coverd over flies landing on it, had some barbecue chicken outside even that was under cooked ,food cold the saff in the kitchen was doing there best, but really they cant cope with the amount of people ,as for the beds in the rooms they are very hard 2 days had to get a shower in slightly warm water , nd no hand rails to hold to get out of the shower and no slip mat in the shower, and no phone in rooms in case you had a fall getting out the shower the reception staff are not very happy friendly people, overall this is not a 4 star hotel ,the animation staff do there best , but the entertainment is poor ,I suggest think again about this hotel not worth he money , will not be going back.
    Ver opinião completa
    Round Indicators
    cricketgirl2017 Swindon, Reino Unido. 25/03/2019 Viagem a sós

    “Quick getaway”

    Just wanted a quick get away to the sun Hotel selected as somewhere different I had not been to in Tenerife and hotel was nice, staff very friendly, all areas kept very clean Room spacious and clean, and loved having balcony in the sun in the evening. Evening food limited choices
    Ver opinião completa
    Round Indicators
    Dreamets 24/03/2019 Romântica

    “Disappointing Rate 2 star plus ”

    Stayed here February we booked a holiday as both needed a break we arrived hotel which is on steep incline no good for people who have mobility issues ( knee Problems ) so stayed in hotel apart from one day as it’s incline to bus stop or a taxi down to beach or shops not a good start . The staff worked very hard but there was lack of staff in dining room just couldn’t cope with amount of people food was always running out the only time we got anything hot was if waited for omelette , fish , pork or chicken long queues we even went down at 7.45 in morning no spare tables dirty plates and cups on them , tried later in morning and one occasion there were 30 plus people waiting for breakfast outside door Hang on to your cups or glasses as it was difficult to find any spare ones, Food was repetitive .Hotel is quirky but strange decor , hard uncomfortable chairs in dining area and entertainment areas . Outside there are plenty of comfortable sun beds didn’t have a problem with getting one there are 3 pools the one near spa warm , other too freezing . We had a large room probably all same size , bedroom very small in fact inside wardrobe the drawers we could only partly open 2 and bottom 2 a few inches so hitting wall lamp , dogs barking every night from 2am we were room D307 wish I had said something to reception and rep whilst there would only rate this as 2 star plus many of these issues have been raised before over last few months but still seems the same , So we wont be returning . Please note a man who we got friendly with collapsed with his back and we were told There was no wheelchair in hotel so took 4 of us to get him back up slope as he was going home within 15 minutes to get the coach
    Ver opinião completa

    Barcelo_Canarias, Director de Relaciones Públicas do(a) Allegro Isora, respondeu a esta avaliação
     Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We have taken good note of your remark about our service in our restaurant and regret reading your dissatisfaction, our waiters shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We have also taken good note of your remarks on the dining expériences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a week menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards

    CLASSIFICAÇÃO

    Round Indicators
    • 26 março 2019
    • Romântica

    KarenC7654

    “lovely hotel but double booked our room ”

    We arrived 22nd March and started to check in, filled out the forms and then we were told our room was not available until Saturday night and we were staying in another hotel room about a 5 minutes taxi ride away which we will have our money refunded. There was also another lady with us that had the same problem! So we all went off to the other hotel together for the night. It was a lovely hotel we were sent to! I got in touch with TUI and they were completely unaware of us being moved. We all found it quite distressing and upset that this could happen and hardly slept Friday night after a long journey. I hope if it does happen again that they could have better communication. We eventually arrived at the hotel on the Saturday at midday! We got upgraded to the gold all inclusive which they didn’t have to do and compensated some money. We have got a lovely room that looks over the sea, the food is good, the only problem is the restaurant I personally think is too small for the hotel as it is very busy and struggling with capacity. The hotel is very clean, friendly staff, great entertainment team which try to include encourage everyone to join in! I would come back to this hotel despite the beginning of the holiday! I just hope this doesn’t happen again to anybody else!

    CLASSIFICAÇÃO

    Round Indicators
    • 26 março 2019
    • Leeds, Reino Unido
    • Viagem com amigos

    Flyer26845882760

    “bad for those who like sleep or have dietary requirements”

    barely any veggie options at hotel and none of the food was labeled as vegetarian or not so still a lot of doubt as to whether there is hidden meat in the food. loud shows that go on past midnight every night. not warned of this before hand and the rooms are not sound proofed at all. the wifi barley worked, would load a page but any further use would cause it to cut out completely. only redeeming factor was the pool. also liked the proximity to the beach and the black sand ice cream shop but would never stay here again

    CLASSIFICAÇÃO

    Round Indicators
    • 25 março 2019
    • Romântica

    Experience784514

    “lots of issues”

    ive just returned after a week in allegro isora hotel , I booked a sea view super room the room was nice , but was looking at a brick wall , and on a main road, which they didn't mention I asked to be moved they said come back to-morrow ,I went back the next day they said no rooms available , and come back to-morrow, never got moved , they said my meal times was between 6,30 and 7,30 I said I wanted a later time , same thing again come back to-morrow ,went back they said couldn't change it , eventually after getting in touch with the manager I got it changed ,just a complete farce the restaurant is like herds of cattle walking about very noisy, the food is not very good , everyday was the same food and most times had to wait for food ,salad not very fresh was allways dry and your kept waiting for food to be fetched out, steak is like rubber ,and the salad counter is not coverd over flies landing on it, had some barbecue chicken outside even that was under cooked ,food cold the saff in the kitchen was doing there best, but really they cant cope with the amount of people ,as for the beds in the rooms they are very hard 2 days had to get a shower in slightly warm water , nd no hand rails to hold to get out of the shower and no slip mat in the shower, and no phone in rooms in case you had a fall getting out the shower the reception staff are not very happy friendly people, overall this is not a 4 star hotel ,the animation staff do there best , but the entertainment is poor ,I suggest think again about this hotel not worth he money , will not be going back.

    CLASSIFICAÇÃO

    Round Indicators
    • 25 março 2019
    • Swindon, Reino Unido
    • Viagem a sós

    cricketgirl2017

    “Quick getaway”

    Just wanted a quick get away to the sun Hotel selected as somewhere different I had not been to in Tenerife and hotel was nice, staff very friendly, all areas kept very clean Room spacious and clean, and loved having balcony in the sun in the evening. Evening food limited choices

    CLASSIFICAÇÃO

    Round Indicators
    • 24 março 2019
    • Romântica

    Dreamets

    “Disappointing Rate 2 star plus ”

    Stayed here February we booked a holiday as both needed a break we arrived hotel which is on steep incline no good for people who have mobility issues ( knee Problems ) so stayed in hotel apart from one day as it’s incline to bus stop or a taxi down to beach or shops not a good start . The staff worked very hard but there was lack of staff in dining room just couldn’t cope with amount of people food was always running out the only time we got anything hot was if waited for omelette , fish , pork or chicken long queues we even went down at 7.45 in morning no spare tables dirty plates and cups on them , tried later in morning and one occasion there were 30 plus people waiting for breakfast outside door Hang on to your cups or glasses as it was difficult to find any spare ones, Food was repetitive .Hotel is quirky but strange decor , hard uncomfortable chairs in dining area and entertainment areas . Outside there are plenty of comfortable sun beds didn’t have a problem with getting one there are 3 pools the one near spa warm , other too freezing . We had a large room probably all same size , bedroom very small in fact inside wardrobe the drawers we could only partly open 2 and bottom 2 a few inches so hitting wall lamp , dogs barking every night from 2am we were room D307 wish I had said something to reception and rep whilst there would only rate this as 2 star plus many of these issues have been raised before over last few months but still seems the same , So we wont be returning . Please note a man who we got friendly with collapsed with his back and we were told There was no wheelchair in hotel so took 4 of us to get him back up slope as he was going home within 15 minutes to get the coach

    O hotel respondeu

    Barcelo_Canarias, Director de Relaciones Públicas do(a) Allegro Isora, respondeu a esta avaliação
    Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We have taken good note of your remark about our service in our restaurant and regret reading your dissatisfaction, our waiters shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We have also taken good note of your remarks on the dining expériences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a week menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards

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