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Vista do hotel Barceló Karmina Palace Deluxe
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map

Mapa e localização

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Places of Interest

32 km Aeroporto Internacional de Manzanillo

20 km Porto de Manzanillo

Premios y Reconocimientos

Prizes and awards

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Barceló Karmina

4.0/5 Round Indicators
| 4749 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


Opiniões

Excelente

48% Complete

2308

Muito bom

30% Complete

1441

Normal

11% Complete

557

Mau

5% Complete

276

Péssimo

3% Complete

170

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    Round Indicators
    Susan S Filadélfia, Pennsylvania. 01/20/2020

    “Needs something”

    We were there for a "port day" from our cruise ship. So we did not stay in a room and we did not eat. They have lovely expansive grounds and many pools that connect to each other with waterfalls and bridges. But after being on an immaculate cruise ship, the grounds looked dirty; the pools looked dirty; the beach looked dirty---you get the drift. The beach area is very small on an inlet with no waves or surf. Plus they blasted pulsing music. We kept moving and finally found a quieter section away from the speakers by the "adult" pool. Apparently we were the only ones that knew it was for only adults because there were babies and small children there too. The lobby area was expansive and cool but did not have a lot of seating. There was a spa and a few shops and 2 restaurants.

    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear Susan S: In Barceló Karmina we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your rating and comments with us. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Guest Experience Manager.

    Round Indicators
    Couplenluv 01/18/2020 Romântica

    “New Years 2020 8 Days in Paradise”

    We had a wonderful and fun filled trip to this Hotel. Starting with The guide Pancho who picked us up at the airport. He later took us to Colima, Has since become a Life friend. Book a trip with Miguel Solis at the hotel he is very friendly and very helpful let him book you for a fishing trip 👍. Last one of the Hotels biggest assist is the Man who is the pools Best Waiter Daniel Hernandez. This man is very attentive, friendly, and a True joy to have bring you your drinks or what ever you need. To some things up These 3 gentleman will make sure your stay is one that is very memorable and you will want to come back.

    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear Couplenluv: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards, Guest Experience Manager.

    Round Indicators
    Paradise654556 01/14/2020 Família

    “Karmina hotel”

    I will never return to this hotel with my family. Many things need to change in this hotel if you wish to attract more tourist. Starting by the rooms, to food, beverages, and much more. The hotel is old and needs major updates.

    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear Paradise654556: In Barceló Karmina we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your rating and comments with us. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Guest Experience Manager.

    Round Indicators
    pashaiko 01/14/2020 Família

    “clean property, friendly staff”

    clean property, friendly staff however food is very average. they could attract a lot more tourist if they upgraded the chef and put some decent food. it would make the experience whole a lot better. overall we had good time with the family.

    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear pashaiko: On this occasion we are very disappointed to know that despite all our attempts, we have not been able to achieve their complete satisfaction, we offer our most sincere apology. We hope to assist you in the future. Best regards, Guest Experience Manager.

    Round Indicators
    338elysab Curitiba, PR. 03/03/2017 Família

    “Muitas regras para um all inclusive... ”

    Hotel lindo, estrutura muito boa, vista maravilhosa... já o atendimento deixou à desejar, ainda mais se comparado aos padrões de atendimento dos mexicanos, sempre tão atenciosos e educados. Muitas regras para um all inclusive, para jantar nos restaurantes, precisa reservar com antecedência, e se pode reservar se ficar mais de 2 noites... nós ficamos, mas achei essa regra desnecessária... o buffet é bem comercial, as bebidas são intragáveis... de máquina, sem gosto, sem gás, o melhor para tomar é a água mesmo, e de garrafa... O restaurante mexicano, fica na beira do mar, tem uma vista maravilhosa! Vale a pena reservar, só pela vista! Room service mal treinado, pedimos leite para nosso filho e a primeira frase do atendimento foi: você sabe que é cobrado esse tipo de serviço? Já no kids club, o atendimento foi excepcional! A moça, Carolina, muito atenciosa conosco e com as crianças. Muito atenta e educada! Para os padrões mexicanos, infelizmente deixou a desejar...

    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
     Cara Elysa B; Agradecemos por compartilhar sua opinião sobre a sua recente férias com a gente, o nosso principal objectivo é assegurar que continuamos a oferecer aos nossos hóspedes experiências inesquecíveis e comentários nos ajudar a ele. Agradecemos o tempo que você gastou em partilhar as suas opiniões e comentários construtivos. Estamos surpresos por seu comentário relacionado com o comportamento de um dos nosso serviço de quarto garçons e estamos transmitindo seus pontos de vista directamente para a liderança responsável. No entanto, estamos satisfeitos que a interação com a maioria dos nossos membros da equipe foi positiva e ela se sentia bem atendido em todos os tempos, que é nosso objetivo final. Agradecemos suas amáveis palavras sobre a nossa equipa de entretenimento. Eles trabalham incansavelmente todos os dias para entreter os nossos hóspedes durante a sua estadia conosco, nós tivemos certeza para transmitir seus cumprimentos e temos a certeza que será feliz em saber que seus esforços são apreciados. Cordialmente, Silvia Galarza, Guest Experience Manager

    CLASSIFICAÇÃO

    Round Indicators

    • janeiro 20 2020
    • Filadélfia, Pennsylvania

    Susan S

    “Needs something”


    We were there for a "port day" from our cruise ship. So we did not stay in a room and we did not eat. They have lovely expansive grounds and many pools that connect to each other with waterfalls and bridges. But after being on an immaculate cruise ship, the grounds looked dirty; the pools looked dirty; the beach looked dirty---you get the drift. The beach area is very small on an inlet with no waves or surf. Plus they blasted pulsing music. We kept moving and finally found a quieter section away from the speakers by the "adult" pool. Apparently we were the only ones that knew it was for only adults because there were babies and small children there too. The lobby area was expansive and cool but did not have a lot of seating. There was a spa and a few shops and 2 restaurants.


    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear Susan S: In Barceló Karmina we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your rating and comments with us. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • janeiro 18 2020
    • Romântica

    Couplenluv

    “New Years 2020 8 Days in Paradise”


    We had a wonderful and fun filled trip to this Hotel. Starting with The guide Pancho who picked us up at the airport. He later took us to Colima, Has since become a Life friend. Book a trip with Miguel Solis at the hotel he is very friendly and very helpful let him book you for a fishing trip 👍. Last one of the Hotels biggest assist is the Man who is the pools Best Waiter Daniel Hernandez. This man is very attentive, friendly, and a True joy to have bring you your drinks or what ever you need. To some things up These 3 gentleman will make sure your stay is one that is very memorable and you will want to come back.


    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear Couplenluv: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • janeiro 14 2020
    • Família

    Paradise654556

    “Karmina hotel”


    I will never return to this hotel with my family. Many things need to change in this hotel if you wish to attract more tourist. Starting by the rooms, to food, beverages, and much more. The hotel is old and needs major updates.


    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear Paradise654556: In Barceló Karmina we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your rating and comments with us. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • janeiro 14 2020
    • Família

    pashaiko

    “clean property, friendly staff”


    clean property, friendly staff however food is very average. they could attract a lot more tourist if they upgraded the chef and put some decent food. it would make the experience whole a lot better. overall we had good time with the family.


    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear pashaiko: On this occasion we are very disappointed to know that despite all our attempts, we have not been able to achieve their complete satisfaction, we offer our most sincere apology. We hope to assist you in the future. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • março 3 2017
    • Curitiba, PR
    • Família

    338elysab

    “Muitas regras para um all inclusive... ”


    Hotel lindo, estrutura muito boa, vista maravilhosa... já o atendimento deixou à desejar, ainda mais se comparado aos padrões de atendimento dos mexicanos, sempre tão atenciosos e educados. Muitas regras para um all inclusive, para jantar nos restaurantes, precisa reservar com antecedência, e se pode reservar se ficar mais de 2 noites... nós ficamos, mas achei essa regra desnecessária... o buffet é bem comercial, as bebidas são intragáveis... de máquina, sem gosto, sem gás, o melhor para tomar é a água mesmo, e de garrafa... O restaurante mexicano, fica na beira do mar, tem uma vista maravilhosa! Vale a pena reservar, só pela vista! Room service mal treinado, pedimos leite para nosso filho e a primeira frase do atendimento foi: você sabe que é cobrado esse tipo de serviço? Já no kids club, o atendimento foi excepcional! A moça, Carolina, muito atenciosa conosco e com as crianças. Muito atenta e educada! Para os padrões mexicanos, infelizmente deixou a desejar...


    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
    Cara Elysa B; Agradecemos por compartilhar sua opinião sobre a sua recente férias com a gente, o nosso principal objectivo é assegurar que continuamos a oferecer aos nossos hóspedes experiências inesquecíveis e comentários nos ajudar a ele. Agradecemos o tempo que você gastou em partilhar as suas opiniões e comentários construtivos. Estamos surpresos por seu comentário relacionado com o comportamento de um dos nosso serviço de quarto garçons e estamos transmitindo seus pontos de vista directamente para a liderança responsável. No entanto, estamos satisfeitos que a interação com a maioria dos nossos membros da equipe foi positiva e ela se sentia bem atendido em todos os tempos, que é nosso objetivo final. Agradecemos suas amáveis palavras sobre a nossa equipa de entretenimento. Eles trabalham incansavelmente todos os dias para entreter os nossos hóspedes durante a sua estadia conosco, nós tivemos certeza para transmitir seus cumprimentos e temos a certeza que será feliz em saber que seus esforços são apreciados. Cordialmente, Silvia Galarza, Guest Experience Manager

    Vista aérea do hotel Barceló Karmina Palace Deluxe

    Barceló Karmina hotel, a paradise in Manzanillo.

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