Vista do hotel Barceló Karmina Palace Deluxe
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Mapa e localização

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Places of Interest

32 km Aeroporto Internacional de Manzanillo

20 km Porto de Manzanillo

Premios y Reconocimientos

Prizes and awards

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Barceló Karmina

4.0/5 Round Indicators
| 3891 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


Opiniões

Excelente

47% Complete

1855

Muito bom

31% Complete

1223

Normal

11% Complete

445

Mau

5% Complete

227

Péssimo

3% Complete

141

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    Round Indicators
    686MYTRIPS Calgary, Canadá. 11/03/2018 Romântica

    “Barcelo Karmina - 2nd Visit next week”

    My husband and I stayed at the hotel in 2011 - this place is fabulous. I am visiting next week with a friend, and a quick question to the hotel manager. My girlfriend and I are visiting next week. Our booking states: Jr. Suite Deluxe Ocean View Premium Level . We do get double beds correct? Did not see rooms with two double beds in this section. i do hope there is?

    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear 686MYTRIPS; First of all, we would like to thank you for choosing Barceló Karmina for the second time for your vacations in Manzanillo. Regarding the beds, we would like to mention that these are subject to availability. However, we will add the notes to your reservation and we will do our best to provide you with the type of bed you want. Best regards, Guest Experience Manager.

    Round Indicators
    Safari63832742961 11/01/2018 Negócios

    “Highly recommended”

    Is an excellent place for any kind of trip. I will highly recommended to all who like to travels.For sure I will come back some day also with my family next time to spend more time in this beautiful place.

    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear Safari63832742961; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best regards, Guest Experience Manager.

    Round Indicators
    BoardingPass642668 10/18/2018 Viagem com amigos

    “Excelente place.”

    Everything was excelente, except for the wfi... In my opinion, it must be included on the price of the room, because it looked like when we reserve the room, you are hidden something, because when we arrive al the resort, ther it’s when the staff say that the internet it’s not included.

    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear BoardingPass642668; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. Regarding, the Internet is an extra service that we offer via an external provider, that's why it has a cost. The Internet is one of the extraordinary benefits of being a Premium Level customer, as well as Balinese beds, unlimited reservations to specialty restaurants and many other services that our Premium Level program includes. We recommend that on your next visit to a Barceló hotel, check the services that it includes in case they are of your interest. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Guest Experience Manager.

    Round Indicators
    MrsKukorica Canadá. 09/14/2018 Romântica

    “Amazing resort!”

    The place is breathtaking. Couldn't stop taking pictures! The rusty bridge is definitely an eyesore. Hotel was incredible. Pools are amazing! Beach was okay. The night shows need some work. Was a bit boring and the dancers could do so much better if the director of the show let them express themselves in the form of dance they are good at. I felt like they were forced to do dances that they couldn't do as well, and when it was time for them to show their own unique dance that they are great at they wowed us away. From a Vegan point of view , eating a plant based diet was a bit difficult. The foods we could have ate was always decorated with shredded cheese, then mixed into the food. Italian a'la carte the chef made us pasta with oil! Couldn't have the tomato sauce or the pesto sauce because both were mixed in with cheese already. No deserts at all the whole week. Would love to come back once the menu has more vegan options and labelled so we don't have to guess or ask the chefs all the time if its safe to eat.

    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear MrsKukorica; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. We take note of your observations regarding the vegan options in our buffet, we do everything possible to ensure that our customers can enjoy an enriching dining experience in a unique environment and with excellent service. Our team of chefs will continue working to surprise you with We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Manager.

    Round Indicators
    Elysa B 03/03/2017 Família

    “Muitas regras para um all inclusive... ”

    Hotel lindo, estrutura muito boa, vista maravilhosa... já o atendimento deixou à desejar, ainda mais se comparado aos padrões de atendimento dos mexicanos, sempre tão atenciosos e educados. Muitas regras para um all inclusive, para jantar nos restaurantes, precisa reservar com antecedência, e se pode reservar se ficar mais de 2 noites... nós ficamos, mas achei essa regra desnecessária... o buffet é bem comercial, as bebidas são intragáveis... de máquina, sem gosto, sem gás, o melhor para tomar é a água mesmo, e de garrafa... O restaurante mexicano, fica na beira do mar, tem uma vista maravilhosa! Vale a pena reservar, só pela vista! Room service mal treinado, pedimos leite para nosso filho e a primeira frase do atendimento foi: você sabe que é cobrado esse tipo de serviço? Já no kids club, o atendimento foi excepcional! A moça, Carolina, muito atenciosa conosco e com as crianças. Muito atenta e educada! Para os padrões mexicanos, infelizmente deixou a desejar...

    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
     Cara Elysa B; Agradecemos por compartilhar sua opinião sobre a sua recente férias com a gente, o nosso principal objectivo é assegurar que continuamos a oferecer aos nossos hóspedes experiências inesquecíveis e comentários nos ajudar a ele. Agradecemos o tempo que você gastou em partilhar as suas opiniões e comentários construtivos. Estamos surpresos por seu comentário relacionado com o comportamento de um dos nosso serviço de quarto garçons e estamos transmitindo seus pontos de vista directamente para a liderança responsável. No entanto, estamos satisfeitos que a interação com a maioria dos nossos membros da equipe foi positiva e ela se sentia bem atendido em todos os tempos, que é nosso objetivo final. Agradecemos suas amáveis palavras sobre a nossa equipa de entretenimento. Eles trabalham incansavelmente todos os dias para entreter os nossos hóspedes durante a sua estadia conosco, nós tivemos certeza para transmitir seus cumprimentos e temos a certeza que será feliz em saber que seus esforços são apreciados. Cordialmente, Silvia Galarza, Guest Experience Manager

    CLASSIFICAÇÃO

    Round Indicators

    • novembro 3 2018
    • Calgary, Canadá
    • Romântica

    686MYTRIPS

    “Barcelo Karmina - 2nd Visit next week”


    My husband and I stayed at the hotel in 2011 - this place is fabulous. I am visiting next week with a friend, and a quick question to the hotel manager. My girlfriend and I are visiting next week. Our booking states: Jr. Suite Deluxe Ocean View Premium Level . We do get double beds correct? Did not see rooms with two double beds in this section. i do hope there is?


    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear 686MYTRIPS; First of all, we would like to thank you for choosing Barceló Karmina for the second time for your vacations in Manzanillo. Regarding the beds, we would like to mention that these are subject to availability. However, we will add the notes to your reservation and we will do our best to provide you with the type of bed you want. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • novembro 1 2018
    • Negócios

    Safari63832742961

    “Highly recommended”


    Is an excellent place for any kind of trip. I will highly recommended to all who like to travels.For sure I will come back some day also with my family next time to spend more time in this beautiful place.


    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear Safari63832742961; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • outubro 18 2018
    • Viagem com amigos

    BoardingPass642668

    “Excelente place.”


    Everything was excelente, except for the wfi... In my opinion, it must be included on the price of the room, because it looked like when we reserve the room, you are hidden something, because when we arrive al the resort, ther it’s when the staff say that the internet it’s not included.


    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear BoardingPass642668; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. Regarding, the Internet is an extra service that we offer via an external provider, that's why it has a cost. The Internet is one of the extraordinary benefits of being a Premium Level customer, as well as Balinese beds, unlimited reservations to specialty restaurants and many other services that our Premium Level program includes. We recommend that on your next visit to a Barceló hotel, check the services that it includes in case they are of your interest. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • setembro 14 2018
    • Canadá
    • Romântica

    MrsKukorica

    “Amazing resort!”


    The place is breathtaking. Couldn't stop taking pictures! The rusty bridge is definitely an eyesore. Hotel was incredible. Pools are amazing! Beach was okay. The night shows need some work. Was a bit boring and the dancers could do so much better if the director of the show let them express themselves in the form of dance they are good at. I felt like they were forced to do dances that they couldn't do as well, and when it was time for them to show their own unique dance that they are great at they wowed us away. From a Vegan point of view , eating a plant based diet was a bit difficult. The foods we could have ate was always decorated with shredded cheese, then mixed into the food. Italian a'la carte the chef made us pasta with oil! Couldn't have the tomato sauce or the pesto sauce because both were mixed in with cheese already. No deserts at all the whole week. Would love to come back once the menu has more vegan options and labelled so we don't have to guess or ask the chefs all the time if its safe to eat.


    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear MrsKukorica; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. We take note of your observations regarding the vegan options in our buffet, we do everything possible to ensure that our customers can enjoy an enriching dining experience in a unique environment and with excellent service. Our team of chefs will continue working to surprise you with We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • março 3 2017
    • Família

    Elysa B

    “Muitas regras para um all inclusive... ”


    Hotel lindo, estrutura muito boa, vista maravilhosa... já o atendimento deixou à desejar, ainda mais se comparado aos padrões de atendimento dos mexicanos, sempre tão atenciosos e educados. Muitas regras para um all inclusive, para jantar nos restaurantes, precisa reservar com antecedência, e se pode reservar se ficar mais de 2 noites... nós ficamos, mas achei essa regra desnecessária... o buffet é bem comercial, as bebidas são intragáveis... de máquina, sem gosto, sem gás, o melhor para tomar é a água mesmo, e de garrafa... O restaurante mexicano, fica na beira do mar, tem uma vista maravilhosa! Vale a pena reservar, só pela vista! Room service mal treinado, pedimos leite para nosso filho e a primeira frase do atendimento foi: você sabe que é cobrado esse tipo de serviço? Já no kids club, o atendimento foi excepcional! A moça, Carolina, muito atenciosa conosco e com as crianças. Muito atenta e educada! Para os padrões mexicanos, infelizmente deixou a desejar...


    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
    Cara Elysa B; Agradecemos por compartilhar sua opinião sobre a sua recente férias com a gente, o nosso principal objectivo é assegurar que continuamos a oferecer aos nossos hóspedes experiências inesquecíveis e comentários nos ajudar a ele. Agradecemos o tempo que você gastou em partilhar as suas opiniões e comentários construtivos. Estamos surpresos por seu comentário relacionado com o comportamento de um dos nosso serviço de quarto garçons e estamos transmitindo seus pontos de vista directamente para a liderança responsável. No entanto, estamos satisfeitos que a interação com a maioria dos nossos membros da equipe foi positiva e ela se sentia bem atendido em todos os tempos, que é nosso objetivo final. Agradecemos suas amáveis palavras sobre a nossa equipa de entretenimento. Eles trabalham incansavelmente todos os dias para entreter os nossos hóspedes durante a sua estadia conosco, nós tivemos certeza para transmitir seus cumprimentos e temos a certeza que será feliz em saber que seus esforços são apreciados. Cordialmente, Silvia Galarza, Guest Experience Manager

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    Barceló Karmina hotel, a paradise in Manzanillo.

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