Vista do hotel Barceló Karmina Palace Deluxe
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Barceló Karmina

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Places of Interest

32 km Aeroporto Internacional de Manzanillo

20 km Porto de Manzanillo

Premios y Reconocimientos Prizes and awards

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Barceló Karmina

4.0/5 Round Indicators
| 3706 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


PONTUAÇÃO DOS VIAJANTES

Excelente

47% Complete

1751

Muito bom

31% Complete

1185

Normal

11% Complete

427

Mau

5% Complete

209

Péssimo

3% Complete

134

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    Round Indicators
    b0bbiedee Manzanillo, México. 07/16/2018 Viagem sozinho

    “Wonderful stay”

    Wonderful hotel! It is clean, there are swimming pools, there is a good service and food. Of course, it is very expensive, but if you do not mind to spend money this is the right place to spend your vacation.

    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear b0bbiedee; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best regards, Guest Experience Manager.

    Round Indicators
    telmagonzalez18 Artesia, Califórnia. 07/14/2018 Família

    “Mini vacation”

    This was our second stay at the Barcelo. We had a very pleasant stay, only complaint is they only have 1 elevator working and we were on the 7th floor, needs to say we got a good workout using the stairs! Other than that we are looking forward to coming back.

    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear telmagonzalez18; We would like to thank you for your preference in selecting our Barceló Karmina hotel for your holidays in Manzanillo, as well as for taking the time to tell us about your recent experience among us. We regret the inconveniences that were presented with our elevators, due to a process of change, our service has been somewhat diminished. The official external technical team of maintenance of elevators is working to be able to start them up as soon as possible, besides being carrying out a change in them with the most modern technology. Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Best Regards, Guest Experience Manager.

    Round Indicators
    freeflyvic 07/03/2018 Romântico

    “We enjoyed ourselves here.”

    Good all inclusive hotel for the money spent. We didn't have to plan anything. We just ate,drank and relaxed. No need to plan where to go to eat, how to get there, where to park. The beach, pools and entertainment all are just a short walk.

    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Estimado freeflyvic; Thank you for the great feedback of your recent holiday experience at our Barceló Karmina; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay and we look forward to serving you again in the future. Best regards, Guest Experience Manager.

    Round Indicators
    robl158 Port Perry, Canadá. 06/18/2018

    “great time had by all”

    The hotel had many pools and a small beach but I did play volleyball every day I was there. Great staff at the entertainment centre and Kriz diaz our volleyball guide was great. All the food was good and they had a variety of items to choose from so you never went hungry. You could go to the big beach next door but you had to go through a locked fence that security would let you out of and walk down a hill then through a small river and then onto the big beach. Great to walk on for long distances though. Sand was different as it seemed more course than other places weve been. Rooms were big and no issues, Towels always had plenty of them and drinks were great as well. Not a huge resort and not a lot of people go here so it was great. Snorkeling was really good along the walls and if you travelled out around the tip of the property going to the other property next door it was good.. Overall we had a great time and would definitely go back there again.

    Citlally C, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear: robl158 We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Guest Experience Manager.

    Round Indicators
    Elysa B 03/03/2017 Família

    “Muitas regras para um all inclusive... ”

    Hotel lindo, estrutura muito boa, vista maravilhosa... já o atendimento deixou à desejar, ainda mais se comparado aos padrões de atendimento dos mexicanos, sempre tão atenciosos e educados. Muitas regras para um all inclusive, para jantar nos restaurantes, precisa reservar com antecedência, e se pode reservar se ficar mais de 2 noites... nós ficamos, mas achei essa regra desnecessária... o buffet é bem comercial, as bebidas são intragáveis... de máquina, sem gosto, sem gás, o melhor para tomar é a água mesmo, e de garrafa... O restaurante mexicano, fica na beira do mar, tem uma vista maravilhosa! Vale a pena reservar, só pela vista! Room service mal treinado, pedimos leite para nosso filho e a primeira frase do atendimento foi: você sabe que é cobrado esse tipo de serviço? Já no kids club, o atendimento foi excepcional! A moça, Carolina, muito atenciosa conosco e com as crianças. Muito atenta e educada! Para os padrões mexicanos, infelizmente deixou a desejar...

    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
     Cara Elysa B; Agradecemos por compartilhar sua opinião sobre a sua recente férias com a gente, o nosso principal objectivo é assegurar que continuamos a oferecer aos nossos hóspedes experiências inesquecíveis e comentários nos ajudar a ele. Agradecemos o tempo que você gastou em partilhar as suas opiniões e comentários construtivos. Estamos surpresos por seu comentário relacionado com o comportamento de um dos nosso serviço de quarto garçons e estamos transmitindo seus pontos de vista directamente para a liderança responsável. No entanto, estamos satisfeitos que a interação com a maioria dos nossos membros da equipe foi positiva e ela se sentia bem atendido em todos os tempos, que é nosso objetivo final. Agradecemos suas amáveis palavras sobre a nossa equipa de entretenimento. Eles trabalham incansavelmente todos os dias para entreter os nossos hóspedes durante a sua estadia conosco, nós tivemos certeza para transmitir seus cumprimentos e temos a certeza que será feliz em saber que seus esforços são apreciados. Cordialmente, Silvia Galarza, Guest Experience Manager

    CLASSIFICAÇÃO

    Round Indicators

    • julho 16 2018
    • Manzanillo, México
    • Viagem sozinho

    b0bbiedee

    “Wonderful stay”


    Wonderful hotel! It is clean, there are swimming pools, there is a good service and food. Of course, it is very expensive, but if you do not mind to spend money this is the right place to spend your vacation.


    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear b0bbiedee; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • julho 14 2018
    • Artesia, Califórnia
    • Família

    telmagonzalez18

    “Mini vacation”


    This was our second stay at the Barcelo. We had a very pleasant stay, only complaint is they only have 1 elevator working and we were on the 7th floor, needs to say we got a good workout using the stairs! Other than that we are looking forward to coming back.


    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear telmagonzalez18; We would like to thank you for your preference in selecting our Barceló Karmina hotel for your holidays in Manzanillo, as well as for taking the time to tell us about your recent experience among us. We regret the inconveniences that were presented with our elevators, due to a process of change, our service has been somewhat diminished. The official external technical team of maintenance of elevators is working to be able to start them up as soon as possible, besides being carrying out a change in them with the most modern technology. Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Best Regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • julho 3 2018
    • Romântico

    freeflyvic

    “We enjoyed ourselves here.”


    Good all inclusive hotel for the money spent. We didn't have to plan anything. We just ate,drank and relaxed. No need to plan where to go to eat, how to get there, where to park. The beach, pools and entertainment all are just a short walk.


    silviagalarza, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Estimado freeflyvic; Thank you for the great feedback of your recent holiday experience at our Barceló Karmina; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay and we look forward to serving you again in the future. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • junho 18 2018
    • Port Perry, Canadá

    robl158

    “great time had by all”


    The hotel had many pools and a small beach but I did play volleyball every day I was there. Great staff at the entertainment centre and Kriz diaz our volleyball guide was great. All the food was good and they had a variety of items to choose from so you never went hungry. You could go to the big beach next door but you had to go through a locked fence that security would let you out of and walk down a hill then through a small river and then onto the big beach. Great to walk on for long distances though. Sand was different as it seemed more course than other places weve been. Rooms were big and no issues, Towels always had plenty of them and drinks were great as well. Not a huge resort and not a lot of people go here so it was great. Snorkeling was really good along the walls and if you travelled out around the tip of the property going to the other property next door it was good.. Overall we had a great time and would definitely go back there again.


    Citlally C, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear: robl158 We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • março 3 2017
    • Família

    Elysa B

    “Muitas regras para um all inclusive... ”


    Hotel lindo, estrutura muito boa, vista maravilhosa... já o atendimento deixou à desejar, ainda mais se comparado aos padrões de atendimento dos mexicanos, sempre tão atenciosos e educados. Muitas regras para um all inclusive, para jantar nos restaurantes, precisa reservar com antecedência, e se pode reservar se ficar mais de 2 noites... nós ficamos, mas achei essa regra desnecessária... o buffet é bem comercial, as bebidas são intragáveis... de máquina, sem gosto, sem gás, o melhor para tomar é a água mesmo, e de garrafa... O restaurante mexicano, fica na beira do mar, tem uma vista maravilhosa! Vale a pena reservar, só pela vista! Room service mal treinado, pedimos leite para nosso filho e a primeira frase do atendimento foi: você sabe que é cobrado esse tipo de serviço? Já no kids club, o atendimento foi excepcional! A moça, Carolina, muito atenciosa conosco e com as crianças. Muito atenta e educada! Para os padrões mexicanos, infelizmente deixou a desejar...


    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
    Cara Elysa B; Agradecemos por compartilhar sua opinião sobre a sua recente férias com a gente, o nosso principal objectivo é assegurar que continuamos a oferecer aos nossos hóspedes experiências inesquecíveis e comentários nos ajudar a ele. Agradecemos o tempo que você gastou em partilhar as suas opiniões e comentários construtivos. Estamos surpresos por seu comentário relacionado com o comportamento de um dos nosso serviço de quarto garçons e estamos transmitindo seus pontos de vista directamente para a liderança responsável. No entanto, estamos satisfeitos que a interação com a maioria dos nossos membros da equipe foi positiva e ela se sentia bem atendido em todos os tempos, que é nosso objetivo final. Agradecemos suas amáveis palavras sobre a nossa equipa de entretenimento. Eles trabalham incansavelmente todos os dias para entreter os nossos hóspedes durante a sua estadia conosco, nós tivemos certeza para transmitir seus cumprimentos e temos a certeza que será feliz em saber que seus esforços são apreciados. Cordialmente, Silvia Galarza, Guest Experience Manager

    Vista aérea do hotel Barceló Karmina Palace Deluxe

    Barceló Karmina hotel, a paradise in Manzanillo.

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