Vista do hotel Barceló Karmina Palace Deluxe
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Mapa e localização

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Places of Interest

32 km Aeroporto Internacional de Manzanillo

20 km Porto de Manzanillo

Premios y Reconocimientos

Prizes and awards

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Barceló Karmina

4.0/5 Round Indicators
| 4157 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


Opiniões

Excelente

47% Complete

1985

Muito bom

31% Complete

1292

Normal

11% Complete

484

Mau

5% Complete

244

Péssimo

3% Complete

152

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    Round Indicators
    Jackie T Eden Prairie, Minnesota. 03/25/2019 Família

    “Great Room with a wonderful View!”

    We have been to the Barcelo Karmina 4 times. Alexis at the front desk was very helpful, pleasant, nice personality. The servers at the pool are very good. Our favorite is definitely Daniel. He is efficient, awesome personality-a wonderful person! Hugo is also very good & kind. The bartender in the lobby bar, Christian, is a great bartender! Breakfast at the Capri is always very good, dinner there is good also. The buffet food is just average. Trini with the jet skis is an incredibly great guy, nice personality, so kind to our son! My son, who has disabilities & I played bingo for a few days in a row. The one time he had Bingo, there was also another Bingo. The guy ignored my son's bingo and gave the prize to a Mexican guy "because he was carrying a baby" REALLY!! We quit playing after that-why bother??? Obviously bias!

    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear Jackie T: We first would like to thank you for making our Barceló Karmina your preferred choice for your holidays in Manzanillo; it is always a pleasure to welcome back our most loyal guests year after year. We appreciate your opinion about your vacation at our Barceló Karmina hotel; the satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. At Barceló we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. Best regards, Guest Experience Manager.

    Round Indicators
    kaylah28 Saint Cloud, Minnesota. 03/24/2019 Família

    “So so/hit or miss :(”

    3 days in with Premium Level 2 + 1 and not impressed, sorry :( My dad and I are generally happy go lucky people but this resort does not equal good customer service, especially front desk staff. They were tired and worn out as were we, there was no room in the premium lounge on arrival as the shuttle from the airport left us, as they overbooked. There was a promise of compensation but there was none, still we tipped cuz we were grateful they sent another van! Front desk staff did not explain $500 resort credit (equaled zilch for us being premium; 10% off this with application, 15% off this with application, etc) very different from previous experience. No explanation on how to access premium wifi ( thank you to concierge woman the following day who assisted me before opening hours! Bag staff and housekeeping were wonderful however despite promises of fixing broken window blind and safe, never happened. Took multiple calls to front desk regarding safe. I was hung up on when called to ask about arrival wine and tequila upon checkin, delivered the following day. My dad had to call room service 3x on the night of my birthday cuz they didn't deliver my food. Some restaurants Grill didn't open when they were supposed to do left wondering WTF? Open the day of our arrival, the waiter was rude :( which left me feeling bad. Pool/beach staff again hit or miss. I'm sorry my Spanish is little but don't ignore me, I still tip! FOOD: very bland, run of the mill. YES IVE SEEN PREVIOUS REVIEWS from hotel staff. Very disappointed we couldn't take food back to the room after long pool/beach days, and being followed by security when someone said I could. Very scary and unnerving :( i wasn't doing anything illegal, just wanted to eat on my couch in front of the tv. This was a hard d review to write but truthful as I'm still here, what will happen?
    Round Indicators
    annemX3385OE Mount Vernon, Washington. 03/24/2019 Romântica

    “Beautiful Accomodations”

    My husband and I spent 10 days at the resort. The staff was absolutely terrific. The pools were beautiful and our room was immaculate. The location was great because we love to walk the beach and were able to walk for hours.

    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear annemX3385OE: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best regards, Guest Experience Manager.

    Round Indicators
    Kara S 03/23/2019 Romântica

    “Barcelo Karmina was one of the best all inclusives I've traveled to”

    Barcelo Karmina exceeded our expectations. We were greeted by friendly reception who helped with our questions and the bar and restaurant staff were the some of the best we've ever had. The bartenders and servers were so friendly and we had a lot of fun trying new drinks and speaking with them. The pools were lovely, the beach area was great, and the food at the buffet and Mexican restaurants were superb. Everything was clean and we never felt uncomfortable. The only thing I'd say is to skip the Japanese restaurant, as it is nothing special. We 100% intend to come back and want to thank everyone who made our stay so enjoyable!

    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear Kara S: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards, Guest Experience Manager.

    Round Indicators
    Elysa B 03/03/2017 Família

    “Muitas regras para um all inclusive... ”

    Hotel lindo, estrutura muito boa, vista maravilhosa... já o atendimento deixou à desejar, ainda mais se comparado aos padrões de atendimento dos mexicanos, sempre tão atenciosos e educados. Muitas regras para um all inclusive, para jantar nos restaurantes, precisa reservar com antecedência, e se pode reservar se ficar mais de 2 noites... nós ficamos, mas achei essa regra desnecessária... o buffet é bem comercial, as bebidas são intragáveis... de máquina, sem gosto, sem gás, o melhor para tomar é a água mesmo, e de garrafa... O restaurante mexicano, fica na beira do mar, tem uma vista maravilhosa! Vale a pena reservar, só pela vista! Room service mal treinado, pedimos leite para nosso filho e a primeira frase do atendimento foi: você sabe que é cobrado esse tipo de serviço? Já no kids club, o atendimento foi excepcional! A moça, Carolina, muito atenciosa conosco e com as crianças. Muito atenta e educada! Para os padrões mexicanos, infelizmente deixou a desejar...

    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
     Cara Elysa B; Agradecemos por compartilhar sua opinião sobre a sua recente férias com a gente, o nosso principal objectivo é assegurar que continuamos a oferecer aos nossos hóspedes experiências inesquecíveis e comentários nos ajudar a ele. Agradecemos o tempo que você gastou em partilhar as suas opiniões e comentários construtivos. Estamos surpresos por seu comentário relacionado com o comportamento de um dos nosso serviço de quarto garçons e estamos transmitindo seus pontos de vista directamente para a liderança responsável. No entanto, estamos satisfeitos que a interação com a maioria dos nossos membros da equipe foi positiva e ela se sentia bem atendido em todos os tempos, que é nosso objetivo final. Agradecemos suas amáveis palavras sobre a nossa equipa de entretenimento. Eles trabalham incansavelmente todos os dias para entreter os nossos hóspedes durante a sua estadia conosco, nós tivemos certeza para transmitir seus cumprimentos e temos a certeza que será feliz em saber que seus esforços são apreciados. Cordialmente, Silvia Galarza, Guest Experience Manager

    CLASSIFICAÇÃO

    Round Indicators

    • março 25 2019
    • Eden Prairie, Minnesota
    • Família

    Jackie T

    “Great Room with a wonderful View!”


    We have been to the Barcelo Karmina 4 times. Alexis at the front desk was very helpful, pleasant, nice personality. The servers at the pool are very good. Our favorite is definitely Daniel. He is efficient, awesome personality-a wonderful person! Hugo is also very good & kind. The bartender in the lobby bar, Christian, is a great bartender! Breakfast at the Capri is always very good, dinner there is good also. The buffet food is just average. Trini with the jet skis is an incredibly great guy, nice personality, so kind to our son! My son, who has disabilities & I played bingo for a few days in a row. The one time he had Bingo, there was also another Bingo. The guy ignored my son's bingo and gave the prize to a Mexican guy "because he was carrying a baby" REALLY!! We quit playing after that-why bother??? Obviously bias!


    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear Jackie T: We first would like to thank you for making our Barceló Karmina your preferred choice for your holidays in Manzanillo; it is always a pleasure to welcome back our most loyal guests year after year. We appreciate your opinion about your vacation at our Barceló Karmina hotel; the satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. At Barceló we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • março 24 2019
    • Saint Cloud, Minnesota
    • Família

    kaylah28

    “So so/hit or miss :(”


    3 days in with Premium Level 2 + 1 and not impressed, sorry :( My dad and I are generally happy go lucky people but this resort does not equal good customer service, especially front desk staff. They were tired and worn out as were we, there was no room in the premium lounge on arrival as the shuttle from the airport left us, as they overbooked. There was a promise of compensation but there was none, still we tipped cuz we were grateful they sent another van! Front desk staff did not explain $500 resort credit (equaled zilch for us being premium; 10% off this with application, 15% off this with application, etc) very different from previous experience. No explanation on how to access premium wifi ( thank you to concierge woman the following day who assisted me before opening hours! Bag staff and housekeeping were wonderful however despite promises of fixing broken window blind and safe, never happened. Took multiple calls to front desk regarding safe. I was hung up on when called to ask about arrival wine and tequila upon checkin, delivered the following day. My dad had to call room service 3x on the night of my birthday cuz they didn't deliver my food. Some restaurants Grill didn't open when they were supposed to do left wondering WTF? Open the day of our arrival, the waiter was rude :( which left me feeling bad. Pool/beach staff again hit or miss. I'm sorry my Spanish is little but don't ignore me, I still tip! FOOD: very bland, run of the mill. YES IVE SEEN PREVIOUS REVIEWS from hotel staff. Very disappointed we couldn't take food back to the room after long pool/beach days, and being followed by security when someone said I could. Very scary and unnerving :( i wasn't doing anything illegal, just wanted to eat on my couch in front of the tv. This was a hard d review to write but truthful as I'm still here, what will happen?


    CLASSIFICAÇÃO

    Round Indicators

    • março 24 2019
    • Mount Vernon, Washington
    • Romântica

    annemX3385OE

    “Beautiful Accomodations”


    My husband and I spent 10 days at the resort. The staff was absolutely terrific. The pools were beautiful and our room was immaculate. The location was great because we love to walk the beach and were able to walk for hours.


    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear annemX3385OE: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • março 23 2019
    • Romântica

    Kara S

    “Barcelo Karmina was one of the best all inclusives I've traveled to”


    Barcelo Karmina exceeded our expectations. We were greeted by friendly reception who helped with our questions and the bar and restaurant staff were the some of the best we've ever had. The bartenders and servers were so friendly and we had a lot of fun trying new drinks and speaking with them. The pools were lovely, the beach area was great, and the food at the buffet and Mexican restaurants were superb. Everything was clean and we never felt uncomfortable. The only thing I'd say is to skip the Japanese restaurant, as it is nothing special. We 100% intend to come back and want to thank everyone who made our stay so enjoyable!


    bkarmina19, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear Kara S: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • março 3 2017
    • Família

    Elysa B

    “Muitas regras para um all inclusive... ”


    Hotel lindo, estrutura muito boa, vista maravilhosa... já o atendimento deixou à desejar, ainda mais se comparado aos padrões de atendimento dos mexicanos, sempre tão atenciosos e educados. Muitas regras para um all inclusive, para jantar nos restaurantes, precisa reservar com antecedência, e se pode reservar se ficar mais de 2 noites... nós ficamos, mas achei essa regra desnecessária... o buffet é bem comercial, as bebidas são intragáveis... de máquina, sem gosto, sem gás, o melhor para tomar é a água mesmo, e de garrafa... O restaurante mexicano, fica na beira do mar, tem uma vista maravilhosa! Vale a pena reservar, só pela vista! Room service mal treinado, pedimos leite para nosso filho e a primeira frase do atendimento foi: você sabe que é cobrado esse tipo de serviço? Já no kids club, o atendimento foi excepcional! A moça, Carolina, muito atenciosa conosco e com as crianças. Muito atenta e educada! Para os padrões mexicanos, infelizmente deixou a desejar...


    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
    Cara Elysa B; Agradecemos por compartilhar sua opinião sobre a sua recente férias com a gente, o nosso principal objectivo é assegurar que continuamos a oferecer aos nossos hóspedes experiências inesquecíveis e comentários nos ajudar a ele. Agradecemos o tempo que você gastou em partilhar as suas opiniões e comentários construtivos. Estamos surpresos por seu comentário relacionado com o comportamento de um dos nosso serviço de quarto garçons e estamos transmitindo seus pontos de vista directamente para a liderança responsável. No entanto, estamos satisfeitos que a interação com a maioria dos nossos membros da equipe foi positiva e ela se sentia bem atendido em todos os tempos, que é nosso objetivo final. Agradecemos suas amáveis palavras sobre a nossa equipa de entretenimento. Eles trabalham incansavelmente todos os dias para entreter os nossos hóspedes durante a sua estadia conosco, nós tivemos certeza para transmitir seus cumprimentos e temos a certeza que será feliz em saber que seus esforços são apreciados. Cordialmente, Silvia Galarza, Guest Experience Manager

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