Vista do hotel Barceló Karmina Palace Deluxe

Barceló Karmina

Texto: 9215 Resort inspirado nos antigos templos maias, com exuberantes jardins e uma vista incrível para o mar a partir das Junior Suites. Avenida Vista Hermosa, 13 | 28867 Manzanillo, Colima
+52 3143311300 *
Barceló Karmina Texto: 9215 4 out of 5 based on 2729 ratings. 2729 user reviews.
Barceló Karmina reviewed by on . Awesome winter break at New Years ! We enjoyed a very nice week at the resort. The rooms were very spacious, clean & comfortable. The service was awesome & such s beautiful location. Enjoyed our days at the gorgeous large extremely... Rating: 4
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Barceló Karmina

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima  


Places of Interest

32 km Aeroporto Internacional de Manzanillo

20 km Porto de Manzanillo

Premios y Reconocimientos Prizes and awards

Opiniões dos clientes

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Barceló Karmina

4.0/5 Round Indicators
| 2772 Avaliações

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PONTUAÇÃO DOS VIAJANTES

Excelente

46% Complete

1292

Muito bom

32% Complete

912

Normal

11% Complete

325

Mau

5% Complete

146

Péssimo

3% Complete

98

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    Round Indicators
    weberjulie Saint Thomas, Canadá. 02/27/2017 Família

    “Wonderful Week at Karmina”

    Just got back from a week at Barceló Karmina - we have been 4 years in a row (6 in total) and this time brought our two adult children (22 and 24). The resort is immaculately clean and lovely. We had a 4th floor room with a great view. The staff are very friendly and accommodating - Fernando in the lobby bar had my wine poured as soon as he saw me !! The buffet had improved I think over last year (hotter food etc.) - the Capri/Grill restaurant had a few hiccups in that sometimes the food was not served together and was cold - I am not sure if they have a new chef but the wait staff seemed flustered as well - we still ate there for lunch daily regardless - went to the market on Sat. and our kids snorkeled and loved it - very comfortable and beautiful place which is why we keep coming back I guess !! Thoroughly enjoyed it -
    Round Indicators
    courtney c Alberta, Canadá. 02/26/2017 Família

    “#1 Resort in Manzanillo for a reason!”

    My adult son and I spent a week at the Barcelo , Feb 15-22, and had a great time. I’d like to let you know our perspective on it! There are some nit picky reviews on here and everyone has to take each with a grain of salt I suppose… First of all, I emailed the hotel prior to our arrival, requesting certain times for dinner reservations, and asking if possible for a certain type of room. The hotel got back to me promptly, and I was very happy with the room we got, and the dinner reservation times we within 15 min of my requested time. If they have the availability, they really try to accommodate you!! The concierge desk ( down the stairs from the lobby ) is separate from the main lobby reception, and was NEVER lined up. This seemed though to be overlooked as where people should go to change their reservations if they wanted to. I do agree, the main lobby reception was slow but you have to remember , this is Mexico, not a Canadian hotel. Room - as others have stated, large, well cleaned, stocked, and completely on par with other 4 star or above AI. We did tip every day except one, and I also asked ( via note left by the coffee maker ) for an extra package of coffee, and it was doubled every day for the week. Always had fresh face cloths, towels, mini bar stocked. Food - breakfast at the Capri ( which is the Italian Ala cart for dinner ) was our preference.. smaller than the main buffet, but the outside seating area’s view couldn’t be beat. The service was excellent every single day. They do lunch there as well, and it’s order off the menu as well as a buffet which was awesome. The tacos la pastor were fabulous. It does take some time to get your food , but they have a lot of orders and only a few cooks behind the grill. We only did the Mexican Ala cart ( but 2 nights - just ask at the concierge if you want to see if they have availability for that evening if you don’t have reservations. ) Pools - as others have said, amazing. Not one thing you could even complain about. The fact that there are so many secluded spots where there may only be 20 people around you was incredible. We did not personally witness any reserving of chairs where the people didn’t show up. People ( as we did ) just put their stuff on the chairs they wanted, went for breakfast, and then showed up. Waiter service, at times a bit slow, was great! but really, you can get just up and walk a few steps to a bar and order your own if you didn’t want to wait. Location - we went off the resort almost every day. It is such a safe, wonderful area, take some time and experience Manzanillo! Most days, we walked up the driveway to the road, and caught the local bus! It’s the one with a big number 1 in the front window, just flag him down, and he’ll stop wherever you are. 7 pesos per person. When you want off, just stand up and walk to the door, or push the button by the back door. No need to use a bus stop. Goes all the way to the iguana sanctuary, ( just past the malecon / el Centro / downtown, and then goes all the way back past playa miramar, to turn around and do it again. Stays right on Miguel Blvd ( the main strip ). Very safe! We ate at a lot of local restaurants, had drinks at different places, and loved people watching and shopping off the main touristy places! Taxis are readily available as well, and for very cheap! Overall, this resort is a lovely change from the massive ones by Playa Del Carmen, or Puerto Vallarta. Yes, you could find little things to pick apart, maybe some tiles need replacing, maybe they ran out of bacon one morning, etc etc etc, but in a nutshell, the Barcelo Karmina is well worth the money, and Manzanillo is the old Mexico we love. We’ve stayed in so many all inclusives all over Mexico and this one is definitely one I’d return to in a heartbeat.

    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear courtney c; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards, Silvia Galarza Guest Experience Manager.

    Round Indicators
    Ashtyn1989 02/25/2017 Família

    “Great resort with some downfalls!!”

    My family stayed there for 2 weeks. Beautiful place to stay. We all enjoyed ourselves. The Staff was great. There was some downfalls to this place. I'll go with the good then get to the not so good. The room (good): Our room was nice and big. Huge bathroom with 2 sinks. We got a room with an ocean view but we also could see the pools. It was very well kept and we would come back to a clean room each day. Room (bad): The fridge was only refilled when my boyfriend would tip... Doesn't seem right to me. With 4 people 2 include kids you would expect it to be refilled each day! Also the bathroom door would lock as it was broken. The restaurants (good): They had 3 different types of restaurants which is great. The hotel does pretty book you for 3 of the restaurants as well. The Mexican and Italian were are favorites. Lots of different types of food to choose from. The waiters were always so friendly and quick. Restaurants (bad): the Japanese restaurant was horrible. There portions are tiny and honestly not that good. The waiter was a jerk and it took an hour for our food to get to us and 2 cranky kids because it was taking a long time. Also he didn't come back to offer us any more drinks. It took over 30 minutes to get desserts. We never went back after that. DISAPPOINTING!!!!! As being there for 2 weeks we got 6 reservations and the 1st week they were not spaced out at all and were1 really late considering we have 2 younger kids, booking the next 3 were a chore as they never had any of the times we wanted and we had to wait a long time in line to just book them. Something needs to change there!!!! Check in: was a breeze didn't even have to go to the front desk to get our room keys. Flying on sunwing we got all put keys and papers once we landed in Mexico!! The staff (good): The staff seemed friendly and helpful!! Very polite! The staff (bad): They told us we couldn't reserve the beach chairs ahead of time and everytime we would go down there there were towels on chairs and no people even around. They do cater to there locals more than tourists. We did get fed up after awhile and take towels off the chairs because no one wold be using the chairs till later afternoon. The staff basically told us they couldn't take the towels off!!! VERY FRUSTRATING AND DISAPPOINTING!!! Entertainment crew (good) All of them were fantastic! The shows were awesome. There was alot of hard work into putting those shows together! Our family loved watching them each night! The kids mini disco was a hit with our kids. Just before the show around 830 the mini disco started and all the kids could come up on stage and dance with some of the Staff. Carolina with the Barcy club was FANTASTIC with the kids. She did some many different things with the kids. My kids loved her! THANKS CAROLINA!!! Also Cristian was awesome!!!! They also have a Disney show that was awesome kids loved it!! The entertainment crew (bad): Being there 2 weeks the shows don't change so it got boring fast for us. A change would be good!!! Our sunwing rep Miguel: He was so helpful with any questions we had. He also gave us great places to eat outside of the resort. Thanks Miguel!!!! The outside was very clean and well kept. We always seen the workers out there working hard to keep it clean!!! I'd come back to this resort!!!!

    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear Ashtyn1989; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Furthermore, we are really pleased to hear what a wonderful time your daughter had thanks to the dedication and care of our professional entertaining team at Barceló we believe that the real holiday feeling goes hand in hand with good fun and entertaining sport and leisure activities, it is therefore a great reward to hear that our little guests took some unforgettable memories of their stay among us. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    Round Indicators
    Shannon F Regina, Saskatchewan, Canada. 02/25/2017

    “Great Holiday.”

    Had a great holiday at the Barcelo Karmino. We had a great view, room 5013. Room was very spacious, outdated a bit but it appears they are doing some updates as seen a few rooms under renovation. Bathroom was huge with a shower and a tub along with 2 sinks. Lots of pools, some not very deep but one was over my head when I jumped in. Never had too much problem getting a sun lounger in the morning. We had breakfast everyday at the Italian restaurant. The egg lady made the best omelets. We usually had lunch there too, where you could order off the menu. We at at the buffet every night, didnt do any of the ala cartes. The servers and bartenders were all friendly and efficient. The maid service was also great. She would see us leaving the room in the morning to hit the pool and ask us if we were ready to have the room cleaned. The only thing I missed at this resort was the sound of the waves crashing and chocolate martinis. I would recommend this hotel to anyone travelling to Manzanillo. I also used the spa twice for massages as I through my back out while I was there. I also had great service there.

    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear Shannon F; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    Round Indicators
    sjr49 Minneapolis, Minnesota. 02/24/2017 Romântico

    “Some things great, some things could be improved.”

    My husband and I travel to Mexico twice a year. This was our first time at a Barcelo resort and our first time in Manzanillo. We were at the Barcelo Kamina Feb 10-17. Here is a list of some of the things that were great: Staff were wonderful. Massage at the spa was one of the best ever. Room was large and maid service was excellent. Resort itself was beautiful and always kept clean. Ambiance, service and food at Mexican restaurant was awesome; the Italian restaurant was lovely as well. Buffet was good with lovely outside seating available. Could use improvement: Provide hair conditioner along with shampoo. Post and announce activities and location in several places. More entertainment staff for daily activities. Trim the palm trees that block view in Ocean View rooms. Keep all 3 a la carte restaurants open daily rather than closing one each day. Repair the broken tiles in some of the pools. Add wait staff in a la carte restaurants on holidays or busy times as service was very poor on Valetine's Day at the Japanese restaurant. The weather was fabulous and overall this trip was pleasant.

    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear sjr49; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 27 2017
    • Saint Thomas, Canadá
    • Família

    weberjulie

    “Wonderful Week at Karmina”


    Just got back from a week at Barceló Karmina - we have been 4 years in a row (6 in total) and this time brought our two adult children (22 and 24). The resort is immaculately clean and lovely. We had a 4th floor room with a great view. The staff are very friendly and accommodating - Fernando in the lobby bar had my wine poured as soon as he saw me !! The buffet had improved I think over last year (hotter food etc.) - the Capri/Grill restaurant had a few hiccups in that sometimes the food was not served together and was cold - I am not sure if they have a new chef but the wait staff seemed flustered as well - we still ate there for lunch daily regardless - went to the market on Sat. and our kids snorkeled and loved it - very comfortable and beautiful place which is why we keep coming back I guess !! Thoroughly enjoyed it -


    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 26 2017
    • Alberta, Canadá
    • Família

    courtney c

    “#1 Resort in Manzanillo for a reason!”


    My adult son and I spent a week at the Barcelo , Feb 15-22, and had a great time. I’d like to let you know our perspective on it! There are some nit picky reviews on here and everyone has to take each with a grain of salt I suppose… First of all, I emailed the hotel prior to our arrival, requesting certain times for dinner reservations, and asking if possible for a certain type of room. The hotel got back to me promptly, and I was very happy with the room we got, and the dinner reservation times we within 15 min of my requested time. If they have the availability, they really try to accommodate you!! The concierge desk ( down the stairs from the lobby ) is separate from the main lobby reception, and was NEVER lined up. This seemed though to be overlooked as where people should go to change their reservations if they wanted to. I do agree, the main lobby reception was slow but you have to remember , this is Mexico, not a Canadian hotel. Room - as others have stated, large, well cleaned, stocked, and completely on par with other 4 star or above AI. We did tip every day except one, and I also asked ( via note left by the coffee maker ) for an extra package of coffee, and it was doubled every day for the week. Always had fresh face cloths, towels, mini bar stocked. Food - breakfast at the Capri ( which is the Italian Ala cart for dinner ) was our preference.. smaller than the main buffet, but the outside seating area’s view couldn’t be beat. The service was excellent every single day. They do lunch there as well, and it’s order off the menu as well as a buffet which was awesome. The tacos la pastor were fabulous. It does take some time to get your food , but they have a lot of orders and only a few cooks behind the grill. We only did the Mexican Ala cart ( but 2 nights - just ask at the concierge if you want to see if they have availability for that evening if you don’t have reservations. ) Pools - as others have said, amazing. Not one thing you could even complain about. The fact that there are so many secluded spots where there may only be 20 people around you was incredible. We did not personally witness any reserving of chairs where the people didn’t show up. People ( as we did ) just put their stuff on the chairs they wanted, went for breakfast, and then showed up. Waiter service, at times a bit slow, was great! but really, you can get just up and walk a few steps to a bar and order your own if you didn’t want to wait. Location - we went off the resort almost every day. It is such a safe, wonderful area, take some time and experience Manzanillo! Most days, we walked up the driveway to the road, and caught the local bus! It’s the one with a big number 1 in the front window, just flag him down, and he’ll stop wherever you are. 7 pesos per person. When you want off, just stand up and walk to the door, or push the button by the back door. No need to use a bus stop. Goes all the way to the iguana sanctuary, ( just past the malecon / el Centro / downtown, and then goes all the way back past playa miramar, to turn around and do it again. Stays right on Miguel Blvd ( the main strip ). Very safe! We ate at a lot of local restaurants, had drinks at different places, and loved people watching and shopping off the main touristy places! Taxis are readily available as well, and for very cheap! Overall, this resort is a lovely change from the massive ones by Playa Del Carmen, or Puerto Vallarta. Yes, you could find little things to pick apart, maybe some tiles need replacing, maybe they ran out of bacon one morning, etc etc etc, but in a nutshell, the Barcelo Karmina is well worth the money, and Manzanillo is the old Mexico we love. We’ve stayed in so many all inclusives all over Mexico and this one is definitely one I’d return to in a heartbeat.


    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear courtney c; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards, Silvia Galarza Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 25 2017
    • Família

    Ashtyn1989

    “Great resort with some downfalls!!”


    My family stayed there for 2 weeks. Beautiful place to stay. We all enjoyed ourselves. The Staff was great. There was some downfalls to this place. I'll go with the good then get to the not so good. The room (good): Our room was nice and big. Huge bathroom with 2 sinks. We got a room with an ocean view but we also could see the pools. It was very well kept and we would come back to a clean room each day. Room (bad): The fridge was only refilled when my boyfriend would tip... Doesn't seem right to me. With 4 people 2 include kids you would expect it to be refilled each day! Also the bathroom door would lock as it was broken. The restaurants (good): They had 3 different types of restaurants which is great. The hotel does pretty book you for 3 of the restaurants as well. The Mexican and Italian were are favorites. Lots of different types of food to choose from. The waiters were always so friendly and quick. Restaurants (bad): the Japanese restaurant was horrible. There portions are tiny and honestly not that good. The waiter was a jerk and it took an hour for our food to get to us and 2 cranky kids because it was taking a long time. Also he didn't come back to offer us any more drinks. It took over 30 minutes to get desserts. We never went back after that. DISAPPOINTING!!!!! As being there for 2 weeks we got 6 reservations and the 1st week they were not spaced out at all and were1 really late considering we have 2 younger kids, booking the next 3 were a chore as they never had any of the times we wanted and we had to wait a long time in line to just book them. Something needs to change there!!!! Check in: was a breeze didn't even have to go to the front desk to get our room keys. Flying on sunwing we got all put keys and papers once we landed in Mexico!! The staff (good): The staff seemed friendly and helpful!! Very polite! The staff (bad): They told us we couldn't reserve the beach chairs ahead of time and everytime we would go down there there were towels on chairs and no people even around. They do cater to there locals more than tourists. We did get fed up after awhile and take towels off the chairs because no one wold be using the chairs till later afternoon. The staff basically told us they couldn't take the towels off!!! VERY FRUSTRATING AND DISAPPOINTING!!! Entertainment crew (good) All of them were fantastic! The shows were awesome. There was alot of hard work into putting those shows together! Our family loved watching them each night! The kids mini disco was a hit with our kids. Just before the show around 830 the mini disco started and all the kids could come up on stage and dance with some of the Staff. Carolina with the Barcy club was FANTASTIC with the kids. She did some many different things with the kids. My kids loved her! THANKS CAROLINA!!! Also Cristian was awesome!!!! They also have a Disney show that was awesome kids loved it!! The entertainment crew (bad): Being there 2 weeks the shows don't change so it got boring fast for us. A change would be good!!! Our sunwing rep Miguel: He was so helpful with any questions we had. He also gave us great places to eat outside of the resort. Thanks Miguel!!!! The outside was very clean and well kept. We always seen the workers out there working hard to keep it clean!!! I'd come back to this resort!!!!


    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear Ashtyn1989; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Furthermore, we are really pleased to hear what a wonderful time your daughter had thanks to the dedication and care of our professional entertaining team at Barceló we believe that the real holiday feeling goes hand in hand with good fun and entertaining sport and leisure activities, it is therefore a great reward to hear that our little guests took some unforgettable memories of their stay among us. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 25 2017
    • Regina, Saskatchewan, Canada

    Shannon F

    “Great Holiday.”


    Had a great holiday at the Barcelo Karmino. We had a great view, room 5013. Room was very spacious, outdated a bit but it appears they are doing some updates as seen a few rooms under renovation. Bathroom was huge with a shower and a tub along with 2 sinks. Lots of pools, some not very deep but one was over my head when I jumped in. Never had too much problem getting a sun lounger in the morning. We had breakfast everyday at the Italian restaurant. The egg lady made the best omelets. We usually had lunch there too, where you could order off the menu. We at at the buffet every night, didnt do any of the ala cartes. The servers and bartenders were all friendly and efficient. The maid service was also great. She would see us leaving the room in the morning to hit the pool and ask us if we were ready to have the room cleaned. The only thing I missed at this resort was the sound of the waves crashing and chocolate martinis. I would recommend this hotel to anyone travelling to Manzanillo. I also used the spa twice for massages as I through my back out while I was there. I also had great service there.


    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear Shannon F; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 24 2017
    • Minneapolis, Minnesota
    • Romântico

    sjr49

    “Some things great, some things could be improved.”


    My husband and I travel to Mexico twice a year. This was our first time at a Barcelo resort and our first time in Manzanillo. We were at the Barcelo Kamina Feb 10-17. Here is a list of some of the things that were great: Staff were wonderful. Massage at the spa was one of the best ever. Room was large and maid service was excellent. Resort itself was beautiful and always kept clean. Ambiance, service and food at Mexican restaurant was awesome; the Italian restaurant was lovely as well. Buffet was good with lovely outside seating available. Could use improvement: Provide hair conditioner along with shampoo. Post and announce activities and location in several places. More entertainment staff for daily activities. Trim the palm trees that block view in Ocean View rooms. Keep all 3 a la carte restaurants open daily rather than closing one each day. Repair the broken tiles in some of the pools. Add wait staff in a la carte restaurants on holidays or busy times as service was very poor on Valetine's Day at the Japanese restaurant. The weather was fabulous and overall this trip was pleasant.


    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear sjr49; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind Regards, Silvia Galarza, Guest Experience Manager.

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