Vista do hotel Barceló Karmina Palace Deluxe

Barceló Karmina

Texto: 9215 Resort inspirado nos antigos templos maias, com exuberantes jardins e uma vista incrível para o mar a partir das Junior Suites. Avenida Vista Hermosa, 13 | 28867 Manzanillo, Colima
+52 3143311300 *
Barceló Karmina Texto: 9215 4 out of 5 based on 3281 ratings. 3281 user reviews.
Barceló Karmina reviewed by Elysa B on . Muitas regras para um all inclusive... Hotel lindo, estrutura muito boa, vista maravilhosa... já o atendimento deixou à desejar, ainda mais se comparado aos padrões de atendimento dos mexicanos, sempre tão atenciosos e educados. Muitas... Rating: 4
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Barceló Karmina

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima  


Places of Interest

32 km Aeroporto Internacional de Manzanillo

20 km Porto de Manzanillo

Premios y Reconocimientos Prizes and awards

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Barceló Karmina

4.0/5 Round Indicators
| 3282 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


PONTUAÇÃO DOS VIAJANTES

Excelente

47% Complete

1550

Muito bom

32% Complete

1071

Normal

11% Complete

369

Mau

5% Complete

176

Péssimo

3% Complete

116

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    Round Indicators
    SDougie 11/17/2017 Família

    “Great Resort”

    Manzanillo is a great experience right from the airport. It has a small airport that sees 2 flights a day and no hassles. 15 minutes from the time you land, get your bags, clear customs and on the bus. The resort is clean, staff are very friendly and the rooms are beautiful. It is a smaller resort and with the low amount of people, there is always room by to pool and at the beach. The beach is private so there are no vendors/merchants there to bother you at all. and the fishing is amazing if you like Tuna, Marlin and Sail Fish.

    Silvia G, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear SDougie; We are delighted to see that you really enjoyed the beauty of our installations and service. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Guest Experience Manager.

    Round Indicators
    Andrea D Edmonton, Canadá. 11/16/2017 Romântico

    “looking forward to another visit to Manzinillo and Barcelo !”

    We have been to the barcelo several times, and this will be our fourth. We are staying Jan 24 2018, and we cannot wait. David C , who has moved up in ranks, and was at the main lobby bar, always goes above and beyond to help us. He is like familla to us now ! Victor who was working as the matre d , was always very helpful too. The snorkeling right off the hotel , in the little protected bay, is amazing, no real need to go anywhere else for it ! The rooms are clean and cool for your mid day Siesta. The little fridge is always stocked. Anything you may need, add a 50 peso tip for cleaning staff, and they will give extra water, or snacks. We like to bring coloring books and stuff for the children of the cleaning staff, its a little added bonus for our Espanol familla. Food is always good. My one suggestion is that they deep fry the chicken wings, as last year , we were looking forward to eating them, but they were mushy. The night entertainment was great, and Id love to see karaoke later than 9 pm as us Canadians love karaoke. We look forward to our visit and are counting the days.

    Silvia G, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear Andea D. Firstly we would like to thank you for choosing our Barceló Karmina hotel once again for your holidays and for sharing this wonderful feedback of your experience among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and it will be a pleasure to see you soon. Kind Regards, Guest Experience Manager.

    Round Indicators
    mizzvela_21 11/15/2017 Família

    “I will vacation elsewhere”

    All the staff where very nice, but management needs to take a customer service class. We had an incident with a broken table and instead of the managers asking if anyone was ok because the table was clearly not secured they argued with our party as to who was going to pay for it instead of making sure their guest where ok. That could of easily been a lawsuit. Once we agreed to pay we asked for the amount and they rudely stated we will just see it on our bill. I tried to get a hold of the manager and he was never available. When we check it out is when we found out we would be charged 6000.00 pesos and forced to pay them.

    Silvia G, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear mizzvela_21; Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Karmina, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. Regarding the incident that was presented with a table during the disco night, we would like to mention that these tables are placed as very heavy decorative elements that only move in case of being very necessary and the movement is carried out by the corresponding staff. Our staff first of all asked if everything was in order and subsequently the issues related to the table were reviewed. For no reason do we overlook the safety of our guests. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind Regards, Guest Experience Manager.

    Round Indicators
    Josemadrigal23 Fremont, Califórnia. 11/06/2017 Família

    “If you are premium member, don’t waist you time here. ”

    I went with my Family and Had Great Time, my Kids really enjoy the pools and the sliding water tube, most of the rooms have a great view to the Ocean, It have many Great Swimming pools, the Time was bad, no only because weather was too hot, also because is low season (October), and only one of the Three speciality Restaurant was open every night. The Show and Drinks are Amazing, every body was very Kind and Helpful, the Snacks need more variety and better service. But don waist your money for a Premium service, they have no idea what that means. We never find help in the Premium are ( Check in and Out). Hotel is Beautiful!!

    Silvia G, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
     Dear Josemadrigal23; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are delighted to see that you really enjoyed the beauty of our installations and the varied entertainment program. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We have taken good note of your comments and are truly sorry you did not feel attended enough at the Premium Level, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Guest Experience Manager.

    Round Indicators
    Elysa B 03/03/2017 Família

    “Muitas regras para um all inclusive... ”

    Hotel lindo, estrutura muito boa, vista maravilhosa... já o atendimento deixou à desejar, ainda mais se comparado aos padrões de atendimento dos mexicanos, sempre tão atenciosos e educados. Muitas regras para um all inclusive, para jantar nos restaurantes, precisa reservar com antecedência, e se pode reservar se ficar mais de 2 noites... nós ficamos, mas achei essa regra desnecessária... o buffet é bem comercial, as bebidas são intragáveis... de máquina, sem gosto, sem gás, o melhor para tomar é a água mesmo, e de garrafa... O restaurante mexicano, fica na beira do mar, tem uma vista maravilhosa! Vale a pena reservar, só pela vista! Room service mal treinado, pedimos leite para nosso filho e a primeira frase do atendimento foi: você sabe que é cobrado esse tipo de serviço? Já no kids club, o atendimento foi excepcional! A moça, Carolina, muito atenciosa conosco e com as crianças. Muito atenta e educada! Para os padrões mexicanos, infelizmente deixou a desejar...

    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
     Cara Elysa B; Agradecemos por compartilhar sua opinião sobre a sua recente férias com a gente, o nosso principal objectivo é assegurar que continuamos a oferecer aos nossos hóspedes experiências inesquecíveis e comentários nos ajudar a ele. Agradecemos o tempo que você gastou em partilhar as suas opiniões e comentários construtivos. Estamos surpresos por seu comentário relacionado com o comportamento de um dos nosso serviço de quarto garçons e estamos transmitindo seus pontos de vista directamente para a liderança responsável. No entanto, estamos satisfeitos que a interação com a maioria dos nossos membros da equipe foi positiva e ela se sentia bem atendido em todos os tempos, que é nosso objetivo final. Agradecemos suas amáveis palavras sobre a nossa equipa de entretenimento. Eles trabalham incansavelmente todos os dias para entreter os nossos hóspedes durante a sua estadia conosco, nós tivemos certeza para transmitir seus cumprimentos e temos a certeza que será feliz em saber que seus esforços são apreciados. Cordialmente, Silvia Galarza, Guest Experience Manager

    CLASSIFICAÇÃO

    Round Indicators

    • novembro 17 2017
    • Família

    SDougie

    “Great Resort”


    Manzanillo is a great experience right from the airport. It has a small airport that sees 2 flights a day and no hassles. 15 minutes from the time you land, get your bags, clear customs and on the bus. The resort is clean, staff are very friendly and the rooms are beautiful. It is a smaller resort and with the low amount of people, there is always room by to pool and at the beach. The beach is private so there are no vendors/merchants there to bother you at all. and the fishing is amazing if you like Tuna, Marlin and Sail Fish.


    Silvia G, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear SDougie; We are delighted to see that you really enjoyed the beauty of our installations and service. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • novembro 16 2017
    • Edmonton, Canadá
    • Romântico

    Andrea D

    “looking forward to another visit to Manzinillo and Barcelo !”


    We have been to the barcelo several times, and this will be our fourth. We are staying Jan 24 2018, and we cannot wait. David C , who has moved up in ranks, and was at the main lobby bar, always goes above and beyond to help us. He is like familla to us now ! Victor who was working as the matre d , was always very helpful too. The snorkeling right off the hotel , in the little protected bay, is amazing, no real need to go anywhere else for it ! The rooms are clean and cool for your mid day Siesta. The little fridge is always stocked. Anything you may need, add a 50 peso tip for cleaning staff, and they will give extra water, or snacks. We like to bring coloring books and stuff for the children of the cleaning staff, its a little added bonus for our Espanol familla. Food is always good. My one suggestion is that they deep fry the chicken wings, as last year , we were looking forward to eating them, but they were mushy. The night entertainment was great, and Id love to see karaoke later than 9 pm as us Canadians love karaoke. We look forward to our visit and are counting the days.


    Silvia G, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear Andea D. Firstly we would like to thank you for choosing our Barceló Karmina hotel once again for your holidays and for sharing this wonderful feedback of your experience among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and it will be a pleasure to see you soon. Kind Regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • novembro 15 2017
    • Família

    mizzvela_21

    “I will vacation elsewhere”


    All the staff where very nice, but management needs to take a customer service class. We had an incident with a broken table and instead of the managers asking if anyone was ok because the table was clearly not secured they argued with our party as to who was going to pay for it instead of making sure their guest where ok. That could of easily been a lawsuit. Once we agreed to pay we asked for the amount and they rudely stated we will just see it on our bill. I tried to get a hold of the manager and he was never available. When we check it out is when we found out we would be charged 6000.00 pesos and forced to pay them.


    Silvia G, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear mizzvela_21; Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Karmina, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. Regarding the incident that was presented with a table during the disco night, we would like to mention that these tables are placed as very heavy decorative elements that only move in case of being very necessary and the movement is carried out by the corresponding staff. Our staff first of all asked if everything was in order and subsequently the issues related to the table were reviewed. For no reason do we overlook the safety of our guests. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind Regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • novembro 6 2017
    • Fremont, Califórnia
    • Família

    Josemadrigal23

    “If you are premium member, don’t waist you time here. ”


    I went with my Family and Had Great Time, my Kids really enjoy the pools and the sliding water tube, most of the rooms have a great view to the Ocean, It have many Great Swimming pools, the Time was bad, no only because weather was too hot, also because is low season (October), and only one of the Three speciality Restaurant was open every night. The Show and Drinks are Amazing, every body was very Kind and Helpful, the Snacks need more variety and better service. But don waist your money for a Premium service, they have no idea what that means. We never find help in the Premium are ( Check in and Out). Hotel is Beautiful!!


    Silvia G, Guest Experience Manager. do(a) Barcelo Karmina, respondeu a esta avaliação
    Dear Josemadrigal23; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are delighted to see that you really enjoyed the beauty of our installations and the varied entertainment program. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We have taken good note of your comments and are truly sorry you did not feel attended enough at the Premium Level, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Guest Experience Manager.

    CLASSIFICAÇÃO

    Round Indicators

    • março 3 2017
    • Família

    Elysa B

    “Muitas regras para um all inclusive... ”


    Hotel lindo, estrutura muito boa, vista maravilhosa... já o atendimento deixou à desejar, ainda mais se comparado aos padrões de atendimento dos mexicanos, sempre tão atenciosos e educados. Muitas regras para um all inclusive, para jantar nos restaurantes, precisa reservar com antecedência, e se pode reservar se ficar mais de 2 noites... nós ficamos, mas achei essa regra desnecessária... o buffet é bem comercial, as bebidas são intragáveis... de máquina, sem gosto, sem gás, o melhor para tomar é a água mesmo, e de garrafa... O restaurante mexicano, fica na beira do mar, tem uma vista maravilhosa! Vale a pena reservar, só pela vista! Room service mal treinado, pedimos leite para nosso filho e a primeira frase do atendimento foi: você sabe que é cobrado esse tipo de serviço? Já no kids club, o atendimento foi excepcional! A moça, Carolina, muito atenciosa conosco e com as crianças. Muito atenta e educada! Para os padrões mexicanos, infelizmente deixou a desejar...


    Silvia G, Guest Experience Manager do(a) Barcelo Karmina, respondeu a esta avaliação
    Cara Elysa B; Agradecemos por compartilhar sua opinião sobre a sua recente férias com a gente, o nosso principal objectivo é assegurar que continuamos a oferecer aos nossos hóspedes experiências inesquecíveis e comentários nos ajudar a ele. Agradecemos o tempo que você gastou em partilhar as suas opiniões e comentários construtivos. Estamos surpresos por seu comentário relacionado com o comportamento de um dos nosso serviço de quarto garçons e estamos transmitindo seus pontos de vista directamente para a liderança responsável. No entanto, estamos satisfeitos que a interação com a maioria dos nossos membros da equipe foi positiva e ela se sentia bem atendido em todos os tempos, que é nosso objetivo final. Agradecemos suas amáveis palavras sobre a nossa equipa de entretenimento. Eles trabalham incansavelmente todos os dias para entreter os nossos hóspedes durante a sua estadia conosco, nós tivemos certeza para transmitir seus cumprimentos e temos a certeza que será feliz em saber que seus esforços são apreciados. Cordialmente, Silvia Galarza, Guest Experience Manager

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