Receção do hotel Barceló Occidental Grand Cozumel Resort
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Mapa e localização

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


Pontos de interesse

19,8 km Aeroporto Internacional de Cozumel

250 m Praia

Premios y Reconocimientos

Prémios e reconhecimentos

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 367 Avaliações

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Opiniões

Excelente

54% Complete

201

Muito bom

28% Complete

106

Normal

7% Complete

26

Mau

3% Complete

14

Péssimo

5% Complete

20

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    Round Indicators
    petercD9341BU 12/11/2018 Romântica

    “Occidental Grand Cozumel”

    We have stayed at the Occidental Grand quite a few times. I Now understand that this resort was purchased by Barcelo Group ... there is a noticeable Improvement in the facility and most especially in the staff. The staff from top to bottom is superb! Margarita hostess at the Royal is dedicated and creates a very special stay! Jesus Escobar in charge of entertainment has created a terrific team of people and infuses fun into every event ... so appreciate his dedication! Every one of the restaurant staff was absolutely terrific, friendly and attentive! The Careta staff and cook really make the extra effort to make our visit perfect! Friendly and lovely setting with beautiful sand beach! Perfect location for diving saves lots of transit time to reefs. Thank you Occidental Grand for a perfect vacation!
    Round Indicators
    Avid_travelling_duo Montreal. 12/10/2018 Romântica

    “Outstanding service in a beautiful site with spectacular lush vegetation”

    We spent a week at Occidental Cozumel in early December and thoroughly enjoyed our vacation. We had selected the Royal Level upgrade and I must say that it was well worth the reasonable additional cost. We usually do not upgrade, but since we do NOT enjoy eating at buffets and we enjoy “A La Carte” dining every night, we figured the Royal Level package was the best choice for us, otherwise we would have had to eat at the buffet for all meals except for 2 or 3 dinners (depending on availability). Emma, our concierge at the Royal Level, took care of all of our dinner reservations when we arrived, so that was done for the week. She was extremely efficient and accommodating. She told us Royal guests could have “A La Carte” breakfasts at the beach restaurant every morning, as well as “A La Carte” lunch at La Carreta, the restaurant exclusive to Royal guests. We took full advantage of these privileges and loved it. The resort is absolutely gorgeous! Lush vegetation everywhere, perfectly manicured. So many varieties of gigantic palms, beautiful ground coverings, flowers, fountains, and the architecture of the buildings just fits in so well. Rooms were very comfortable and always clean, plenty of towels, big marble shower and separate tub. The main pool is right by the beach so you can see the ocean all day from your lounge stairs and the ocean is just a few steps away. Always plenty of lounge chairs at the pool and the beach, you never need to wake up early to go reserve a spot. The pool bar is fantastic, they make any drink you can dream of, blender or shaken, and they come around all day to your chair to keep your thirst quenched. All the staff at Occidental Cozumel was outstanding, reception, bell boys, waiters, housekeeping, gardeners, pool attendants, bar staff, dive shop: polite, attentive, friendly, always a “can do” attitude, focused on making you happy. Also, I am pleased to report that we were not even once approached by the Time Share Vacation Club people, never an issue. Food in the “A La Carte” restaurants was really good, presentation beautiful. The only mild complaint would be that food was often lukewarm, maybe it was sitting for a while before being brought out. We went to all of the restaurants, really enjoyed the dinner by the sea at Coral but could only go once because the roof was undergoing maintenance repairs in the evening. The others (Sonora, Olivos and Carreta) were very nice, but the lights should be dimmed for a cozier ambiance. In all of the restaurants, the dishes and stemware were beautiful. We had breakfast at the Posada buffet the first day and it just confirmed that we are not the buffet type. We also had lunch at the beach buffet several times, for the sake of convenience, and although it was OK, I must say the variety was lacking, just one type of thin sliced cheese, 2 kinds of cold cuts, pizza hard, burgers overdone and dry, salads soggy with too much dressing. Desserts were nice though, but we don’t eat any. We managed to make a half decent salad, but it was underwhelming. Lunch a la carte at La Carreta was very good but service was slow. My husband is a diver and he really loved the dive shop staff and convenience. Dive boats departed directly from our pier and the program for the week was posted, 2 different reefs every half day. The reefs are magnificent, alive, unspoiled. Beautiful diving. So many guests have been coming here for years, for the beauty of the reefs and marine life, but also because they love this place and the service they get. We met many couples who actually did buy into the Time Share Vacation Club and are quite happy with their decision. If there was anything I wish would be different at this resort, I would definitely be the lobby bar. It is set up around a very nice open air plaza where the shops are and a nice big fountain, but it’s separated into different rooms or areas, and it’s all closed in between glass doors, it’s not open air. So you sit inside a glassed in bar, in the cool air conditioning, rather than being outside in the balmy air amid the beautiful vegetation and decor. I hate being indoors while on vacation in the Caribbean. I think I’m not alone because the lobby bar was not a very popular place after dinner. It would be so pleasant if you had live musicians in an open air lobby during the evening, where you can sit outside and have a drink after dinner. Instead, they have the shows or games in the Central Plaza, but there is no drink service there. Overall we really enjoyed this place and would not hesitate to strongly recommend it, and the Royal Level is definitely the way to go! If you have any questions, please do not hesitate to contact me.
    Round Indicators
    ashleymbrunette Ottawa, Canadá. 09/23/2018 Família

    “Royal Club Paradise”

    Been to the Royal Club with friends, as a couple and as a family, it is perfect regardless the type of vacation you’re taking. The Royal Club staff go above and beyond to make your vacation memorable and special. The food is excellent, the grounds are kept clean and greenery trimmed, top shelf liquor is available and the nightly sunsets on the beach cannot be missed. Special thanks to Tomas, Rogelio, Carlos and Rosalia who all work so hard in the Royal Club every single day. We are so excited to see our familia in December, salud!

    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    kootenaydivers2016 Castlegar, Canadá. 09/10/2018 Romântica

    “Return Stay At Royal Level Occidental Grand”

    We stayed in March 2018 for two weeks with two other couples. We travel to Cozumel twice each year for two week dive trips. We have stayed at this hotel previously, but have spent the past eight years experiencing different on island accommodations. We decided to return to this hotel and are very pleased with our decision. Check in was very quick. All of the Concierges at the Royal Club are excellent- Jessica, Margarita and Emma were so very helpful and always with smiling faces. We found the room to be very clean and enjoyed the in room mini frig. There was a small issue with the tub which was fixed quickly by Maintenance. We enjoyed all of the a la carte restaurants. With only one except the service was prompt and the food was good. breakfast and lunch buffets were good. We always found lots to eat. The beach is awesome. No problems finding chairs at the pool or beach. The gym is small, but I did use the treadmills regularly. My husband and I enjoyed massages at the Spa which were wonderful. The proximity to the dive sites is terrific. No long boat rides for this group! We all enjoyed our stays so much that we have already booked two weeks in November and two weeks in March. Can't wait to return.

    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    RodL621 Old Bridge, New Jersey. 08/11/2018 Romântica

    “Paradise in Cozumel”

    This hotel is very well kept and the staff are very friendly and accommodating. We had a harrowing ordeal traveling and upon Margarita from the Royal Club she immediately had us relaxed and in vacation mode. The food at the restaurants were very good also. Must try the fresh tacos at the buffet (La Posada) for lunch. It is a trip from the beach and the pool but if you are up there, it is a must try. The buildings and set within the natural environment, very green and lush. Very relaxing.

    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    CLASSIFICAÇÃO

    Round Indicators

    • dezembro 11 2018
    • Romântica

    petercD9341BU

    “Occidental Grand Cozumel”


    We have stayed at the Occidental Grand quite a few times. I Now understand that this resort was purchased by Barcelo Group ... there is a noticeable Improvement in the facility and most especially in the staff. The staff from top to bottom is superb! Margarita hostess at the Royal is dedicated and creates a very special stay! Jesus Escobar in charge of entertainment has created a terrific team of people and infuses fun into every event ... so appreciate his dedication! Every one of the restaurant staff was absolutely terrific, friendly and attentive! The Careta staff and cook really make the extra effort to make our visit perfect! Friendly and lovely setting with beautiful sand beach! Perfect location for diving saves lots of transit time to reefs. Thank you Occidental Grand for a perfect vacation!


    CLASSIFICAÇÃO

    Round Indicators

    • dezembro 10 2018
    • Montreal
    • Romântica

    Avid_travelling_duo

    “Outstanding service in a beautiful site with spectacular lush vegetation”


    We spent a week at Occidental Cozumel in early December and thoroughly enjoyed our vacation. We had selected the Royal Level upgrade and I must say that it was well worth the reasonable additional cost. We usually do not upgrade, but since we do NOT enjoy eating at buffets and we enjoy “A La Carte” dining every night, we figured the Royal Level package was the best choice for us, otherwise we would have had to eat at the buffet for all meals except for 2 or 3 dinners (depending on availability). Emma, our concierge at the Royal Level, took care of all of our dinner reservations when we arrived, so that was done for the week. She was extremely efficient and accommodating. She told us Royal guests could have “A La Carte” breakfasts at the beach restaurant every morning, as well as “A La Carte” lunch at La Carreta, the restaurant exclusive to Royal guests. We took full advantage of these privileges and loved it. The resort is absolutely gorgeous! Lush vegetation everywhere, perfectly manicured. So many varieties of gigantic palms, beautiful ground coverings, flowers, fountains, and the architecture of the buildings just fits in so well. Rooms were very comfortable and always clean, plenty of towels, big marble shower and separate tub. The main pool is right by the beach so you can see the ocean all day from your lounge stairs and the ocean is just a few steps away. Always plenty of lounge chairs at the pool and the beach, you never need to wake up early to go reserve a spot. The pool bar is fantastic, they make any drink you can dream of, blender or shaken, and they come around all day to your chair to keep your thirst quenched. All the staff at Occidental Cozumel was outstanding, reception, bell boys, waiters, housekeeping, gardeners, pool attendants, bar staff, dive shop: polite, attentive, friendly, always a “can do” attitude, focused on making you happy. Also, I am pleased to report that we were not even once approached by the Time Share Vacation Club people, never an issue. Food in the “A La Carte” restaurants was really good, presentation beautiful. The only mild complaint would be that food was often lukewarm, maybe it was sitting for a while before being brought out. We went to all of the restaurants, really enjoyed the dinner by the sea at Coral but could only go once because the roof was undergoing maintenance repairs in the evening. The others (Sonora, Olivos and Carreta) were very nice, but the lights should be dimmed for a cozier ambiance. In all of the restaurants, the dishes and stemware were beautiful. We had breakfast at the Posada buffet the first day and it just confirmed that we are not the buffet type. We also had lunch at the beach buffet several times, for the sake of convenience, and although it was OK, I must say the variety was lacking, just one type of thin sliced cheese, 2 kinds of cold cuts, pizza hard, burgers overdone and dry, salads soggy with too much dressing. Desserts were nice though, but we don’t eat any. We managed to make a half decent salad, but it was underwhelming. Lunch a la carte at La Carreta was very good but service was slow. My husband is a diver and he really loved the dive shop staff and convenience. Dive boats departed directly from our pier and the program for the week was posted, 2 different reefs every half day. The reefs are magnificent, alive, unspoiled. Beautiful diving. So many guests have been coming here for years, for the beauty of the reefs and marine life, but also because they love this place and the service they get. We met many couples who actually did buy into the Time Share Vacation Club and are quite happy with their decision. If there was anything I wish would be different at this resort, I would definitely be the lobby bar. It is set up around a very nice open air plaza where the shops are and a nice big fountain, but it’s separated into different rooms or areas, and it’s all closed in between glass doors, it’s not open air. So you sit inside a glassed in bar, in the cool air conditioning, rather than being outside in the balmy air amid the beautiful vegetation and decor. I hate being indoors while on vacation in the Caribbean. I think I’m not alone because the lobby bar was not a very popular place after dinner. It would be so pleasant if you had live musicians in an open air lobby during the evening, where you can sit outside and have a drink after dinner. Instead, they have the shows or games in the Central Plaza, but there is no drink service there. Overall we really enjoyed this place and would not hesitate to strongly recommend it, and the Royal Level is definitely the way to go! If you have any questions, please do not hesitate to contact me.


    CLASSIFICAÇÃO

    Round Indicators

    • setembro 23 2018
    • Ottawa, Canadá
    • Família

    ashleymbrunette

    “Royal Club Paradise”


    Been to the Royal Club with friends, as a couple and as a family, it is perfect regardless the type of vacation you’re taking. The Royal Club staff go above and beyond to make your vacation memorable and special. The food is excellent, the grounds are kept clean and greenery trimmed, top shelf liquor is available and the nightly sunsets on the beach cannot be missed. Special thanks to Tomas, Rogelio, Carlos and Rosalia who all work so hard in the Royal Club every single day. We are so excited to see our familia in December, salud!


    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    CLASSIFICAÇÃO

    Round Indicators

    • setembro 10 2018
    • Castlegar, Canadá
    • Romântica

    kootenaydivers2016

    “Return Stay At Royal Level Occidental Grand”


    We stayed in March 2018 for two weeks with two other couples. We travel to Cozumel twice each year for two week dive trips. We have stayed at this hotel previously, but have spent the past eight years experiencing different on island accommodations. We decided to return to this hotel and are very pleased with our decision. Check in was very quick. All of the Concierges at the Royal Club are excellent- Jessica, Margarita and Emma were so very helpful and always with smiling faces. We found the room to be very clean and enjoyed the in room mini frig. There was a small issue with the tub which was fixed quickly by Maintenance. We enjoyed all of the a la carte restaurants. With only one except the service was prompt and the food was good. breakfast and lunch buffets were good. We always found lots to eat. The beach is awesome. No problems finding chairs at the pool or beach. The gym is small, but I did use the treadmills regularly. My husband and I enjoyed massages at the Spa which were wonderful. The proximity to the dive sites is terrific. No long boat rides for this group! We all enjoyed our stays so much that we have already booked two weeks in November and two weeks in March. Can't wait to return.


    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    CLASSIFICAÇÃO

    Round Indicators

    • agosto 11 2018
    • Old Bridge, New Jersey
    • Romântica

    RodL621

    “Paradise in Cozumel”


    This hotel is very well kept and the staff are very friendly and accommodating. We had a harrowing ordeal traveling and upon Margarita from the Royal Club she immediately had us relaxed and in vacation mode. The food at the restaurants were very good also. Must try the fresh tacos at the buffet (La Posada) for lunch. It is a trip from the beach and the pool but if you are up there, it is a must try. The buildings and set within the natural environment, very green and lush. Very relaxing.


    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

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