Receção do hotel Barceló Occidental Grand Cozumel Resort
map

Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


Pontos de interesse

19,8 km Aeroporto Internacional de Cozumel

250 m Praia

Premios y Reconocimientos Prémios e reconhecimentos

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 355 Avaliações

CLASSIFICAÇÃO TOTAL

Round Indicators

CLASSIFICAÇÃO DETALHADA

Round Indicators

Relação qualidade/preço

Round Indicators

Localização

Round Indicators

Qualidade do sono

Round Indicators

Quartos

Round Indicators

Limpeza

Round Indicators

Serviço


PONTUAÇÃO DOS VIAJANTES

Excelente

54% Complete

192

Muito bom

29% Complete

103

Normal

7% Complete

26

Mau

3% Complete

14

Péssimo

5% Complete

20

Filtrar por

Ordenar por

    Round Indicators
    RobE1 Winnipeg, Canadá. 04/29/2018 Romântico

    “Can't wait to go back!”

    Our week long stay at the Occidental Grand Cozumel is one of the best vacations we have ever had. Booked as a last minute get away from the Canadian cold, we were amazed by the beauty of the boutique-style resort (200 rooms) - its landscaping and its authentic Mexican design-style, large room, outstanding food quality and selection and the very professional staff. We upgraded to the Royal level which gave us access to the private restaurant that would prepare anything we liked (given proper notice); 24 hour conceriege and a private pool. We are returning next year for sure!

    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
     Dear RobE1 We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    Round Indicators
    NESvia1 Virginia. 04/19/2018 Família

    “A royal time at Occidental Cozumel”

    My family and I just returned from another fabulous vacation to Cozumel yesterday, and could not wait to share our experience at Occidental. Although we have visited the island many times, we had never stayed at this resort. Very happy to report we were delighted with the experience… Check In / Check out Process We arrived at the hotel at around 1:30 PM and were greeted by very friendly bellman who helped us unload our luggage. While my husband parked the car (no charge for overnight parking), I proceeded to the reception area to request an early check in. I was told by the receptionist the bellman would be taking us with a golf cart to the Royal check-in desk. The Royal reception area was very personalized; we were greeted with o’dourves and sparkling wine, and Emma (reception area manager) made us feel very welcome from the moment we walked in explaining the resort features, restaurant options and entertainment schedule. Our room was ready in 10 minutes (ahead of the 3 PM regular check in). Upon departure, the check-out process was also very smooth, with the bellman meeting us with a golf cart to take us and our luggage directly to our car. Facilities We found the rooms in the Royal area to be very well kept and fairly quiet. They were very spacious, clean, and, to our satisfaction, without the usual smells of humid, beach front properties. The air conditioning worked well, there was a free safe for valuables, beds were comfortable, mini bar was restocked regularly, and we never ran out of toiletries, water and fresh towels. The pool and Jacuzzi areas were also quite clean, with plenty of beach towels and chairs. Never had an issue checking out the free snorkel and kayak equipment. And the beach… what can we say?! It’s Cozumel! Meals / Bars Meals at La Carreta were simply delicious and delightful. The servers were friendly and completely accommodating to our every request (including second servings!) We never had a problem with our reservations, which Emma and the other reception area ladies made sure to arrange for us. We also ate meals at the buffet restaurants and Sonora. Sonora was not as great as La Carreta, but still very tasty. The buffets were not our favorite, but good enough for a quick meal – choices were limited and food sometimes ran out without being replenished. There was no snack bar available. Can’t comment on Los Olivos, the seafood restaurant, nor the Pizza bar which opened after 9 pm since we didn’t eat there; also, can’t comment on room service since we never made use of the option which was available to us. But as adults, what we enjoyed the most was wrapping up the night at the main bar; more than the drinks, we applauded the service, interesting conversations and laughs with our favorite barmen – Franklin and Ivis! Every guest we spoke to raved about them, and towards the end of our trip we understood why. Regardless of whether we were having an adult beverage or opting for sparkling water, Franklin and Ivis made us (and everyone around us) feel like family. Amazing guys; certainly the best barmen in Occidental Cozumel – will come back just to chat with them again! Entertainment My kid enjoyed the kids club to the max thanks to the caring and friendly people who worked there – Sandra, Darwin and Jesus. He loved all the activities and eating lunch in the company of other children. We also enjoyed the shows – light show, folkloric dancers, pre-hispanic show and fire show were our favorites! All in all, we had a GREAT TIME… and managed to do it without falling into the ‘sales pitch in exchange for a tour discount’!

    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
     Dear Edith S Thank you for reviewing your recent stay in our Royal Level. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Our staff welcomes each guest with the Occidental Cozumel spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also appreciate your kind words for our bartender staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    sassy909 Ontario, Canadá. 03/16/2018

    “Fabuous staff!”

    I would definitely return to the Occidental Cozumel and would pay the upgrade for the Royal Level as I do not enjoy buffets. The staff definitely make this a great place to vacation! The beach is beautiful and walking past a couple of resorts, we definitely had the best beach! Love that the resort is in the jungle!

    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
     Dear sassy909 We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Cozumel. We look forward to welcoming you back again very soon.

    Round Indicators
    Angela H 03/13/2018 Família

    “Resort for a day.”

    My group of 3 decided to do a resort for a day. The resort was easy to get checked in once you arrived to property. The beach was very pretty. There were enough chairs in n beach and around the pool. Drinks were included though not very good. The buffet was nice.

    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
     Dear Angela H Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

    Round Indicators
    mahobeachlady Raleigh, Carolina do Norte. 03/08/2018

    “Spa at Barcelo/Occidental is excellent”

    The Royal Level rooms are very pretty and comfortable. The restaurant "LA CARRETA" is the best food there! The Spa with Erika & Lizbeth is EXCELLENT - their massage is great - wish I could take them home with me! Not enough chairs around pools in "HIGH" season (now) . Still need a toilet at Quiet adult pool. The water there is crystal clear and beautiful. Just stand on the dock and watch the fish below you! Love it.

    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
     Dear mahobeachlady We thank you for your wonderful comments on service which of course have been shared with the spa team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    CLASSIFICAÇÃO

    Round Indicators

    • abril 29 2018
    • Winnipeg, Canadá
    • Romântico

    RobE1

    “Can't wait to go back!”


    Our week long stay at the Occidental Grand Cozumel is one of the best vacations we have ever had. Booked as a last minute get away from the Canadian cold, we were amazed by the beauty of the boutique-style resort (200 rooms) - its landscaping and its authentic Mexican design-style, large room, outstanding food quality and selection and the very professional staff. We upgraded to the Royal level which gave us access to the private restaurant that would prepare anything we liked (given proper notice); 24 hour conceriege and a private pool. We are returning next year for sure!


    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
    Dear RobE1 We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    CLASSIFICAÇÃO

    Round Indicators

    • abril 19 2018
    • Virginia
    • Família

    NESvia1

    “A royal time at Occidental Cozumel”


    My family and I just returned from another fabulous vacation to Cozumel yesterday, and could not wait to share our experience at Occidental. Although we have visited the island many times, we had never stayed at this resort. Very happy to report we were delighted with the experience… Check In / Check out Process We arrived at the hotel at around 1:30 PM and were greeted by very friendly bellman who helped us unload our luggage. While my husband parked the car (no charge for overnight parking), I proceeded to the reception area to request an early check in. I was told by the receptionist the bellman would be taking us with a golf cart to the Royal check-in desk. The Royal reception area was very personalized; we were greeted with o’dourves and sparkling wine, and Emma (reception area manager) made us feel very welcome from the moment we walked in explaining the resort features, restaurant options and entertainment schedule. Our room was ready in 10 minutes (ahead of the 3 PM regular check in). Upon departure, the check-out process was also very smooth, with the bellman meeting us with a golf cart to take us and our luggage directly to our car. Facilities We found the rooms in the Royal area to be very well kept and fairly quiet. They were very spacious, clean, and, to our satisfaction, without the usual smells of humid, beach front properties. The air conditioning worked well, there was a free safe for valuables, beds were comfortable, mini bar was restocked regularly, and we never ran out of toiletries, water and fresh towels. The pool and Jacuzzi areas were also quite clean, with plenty of beach towels and chairs. Never had an issue checking out the free snorkel and kayak equipment. And the beach… what can we say?! It’s Cozumel! Meals / Bars Meals at La Carreta were simply delicious and delightful. The servers were friendly and completely accommodating to our every request (including second servings!) We never had a problem with our reservations, which Emma and the other reception area ladies made sure to arrange for us. We also ate meals at the buffet restaurants and Sonora. Sonora was not as great as La Carreta, but still very tasty. The buffets were not our favorite, but good enough for a quick meal – choices were limited and food sometimes ran out without being replenished. There was no snack bar available. Can’t comment on Los Olivos, the seafood restaurant, nor the Pizza bar which opened after 9 pm since we didn’t eat there; also, can’t comment on room service since we never made use of the option which was available to us. But as adults, what we enjoyed the most was wrapping up the night at the main bar; more than the drinks, we applauded the service, interesting conversations and laughs with our favorite barmen – Franklin and Ivis! Every guest we spoke to raved about them, and towards the end of our trip we understood why. Regardless of whether we were having an adult beverage or opting for sparkling water, Franklin and Ivis made us (and everyone around us) feel like family. Amazing guys; certainly the best barmen in Occidental Cozumel – will come back just to chat with them again! Entertainment My kid enjoyed the kids club to the max thanks to the caring and friendly people who worked there – Sandra, Darwin and Jesus. He loved all the activities and eating lunch in the company of other children. We also enjoyed the shows – light show, folkloric dancers, pre-hispanic show and fire show were our favorites! All in all, we had a GREAT TIME… and managed to do it without falling into the ‘sales pitch in exchange for a tour discount’!


    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
    Dear Edith S Thank you for reviewing your recent stay in our Royal Level. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Our staff welcomes each guest with the Occidental Cozumel spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also appreciate your kind words for our bartender staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    CLASSIFICAÇÃO

    Round Indicators

    • março 16 2018
    • Ontario, Canadá

    sassy909

    “Fabuous staff!”


    I would definitely return to the Occidental Cozumel and would pay the upgrade for the Royal Level as I do not enjoy buffets. The staff definitely make this a great place to vacation! The beach is beautiful and walking past a couple of resorts, we definitely had the best beach! Love that the resort is in the jungle!


    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
    Dear sassy909 We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Cozumel. We look forward to welcoming you back again very soon.

    CLASSIFICAÇÃO

    Round Indicators

    • março 13 2018
    • Família

    Angela H

    “Resort for a day.”


    My group of 3 decided to do a resort for a day. The resort was easy to get checked in once you arrived to property. The beach was very pretty. There were enough chairs in n beach and around the pool. Drinks were included though not very good. The buffet was nice.


    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
    Dear Angela H Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

    CLASSIFICAÇÃO

    Round Indicators

    • março 8 2018
    • Raleigh, Carolina do Norte

    mahobeachlady

    “Spa at Barcelo/Occidental is excellent”


    The Royal Level rooms are very pretty and comfortable. The restaurant "LA CARRETA" is the best food there! The Spa with Erika & Lizbeth is EXCELLENT - their massage is great - wish I could take them home with me! Not enough chairs around pools in "HIGH" season (now) . Still need a toilet at Quiet adult pool. The water there is crystal clear and beautiful. Just stand on the dock and watch the fish below you! Love it.


    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
    Dear mahobeachlady We thank you for your wonderful comments on service which of course have been shared with the spa team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com