Receção do hotel Barceló Occidental Grand Cozumel Resort
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Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


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19,8 km Aeroporto Internacional de Cozumel

250 m Praia

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Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 362 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


Excelente

54% Complete

198

Muito bom

29% Complete

105

Normal

7% Complete

26

Mau

3% Complete

14

Péssimo

5% Complete

20

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    Round Indicators
    ashleymbrunette Ottawa, Canadá. 09/23/2018 Família

    “Royal Club Paradise”

    Been to the Royal Club with friends, as a couple and as a family, it is perfect regardless the type of vacation you’re taking. The Royal Club staff go above and beyond to make your vacation memorable and special. The food is excellent, the grounds are kept clean and greenery trimmed, top shelf liquor is available and the nightly sunsets on the beach cannot be missed. Special thanks to Tomas, Rogelio, Carlos and Rosalia who all work so hard in the Royal Club every single day. We are so excited to see our familia in December, salud!
    Round Indicators
    kootenaydivers2016 Castlegar, Canadá. 09/10/2018 Romântica

    “Return Stay At Royal Level Occidental Grand”

    We stayed in March 2018 for two weeks with two other couples. We travel to Cozumel twice each year for two week dive trips. We have stayed at this hotel previously, but have spent the past eight years experiencing different on island accommodations. We decided to return to this hotel and are very pleased with our decision. Check in was very quick. All of the Concierges at the Royal Club are excellent- Jessica, Margarita and Emma were so very helpful and always with smiling faces. We found the room to be very clean and enjoyed the in room mini frig. There was a small issue with the tub which was fixed quickly by Maintenance. We enjoyed all of the a la carte restaurants. With only one except the service was prompt and the food was good. breakfast and lunch buffets were good. We always found lots to eat. The beach is awesome. No problems finding chairs at the pool or beach. The gym is small, but I did use the treadmills regularly. My husband and I enjoyed massages at the Spa which were wonderful. The proximity to the dive sites is terrific. No long boat rides for this group! We all enjoyed our stays so much that we have already booked two weeks in November and two weeks in March. Can't wait to return.

    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    Rod L Old Bridge, New Jersey. 08/11/2018 Romântica

    “Paradise in Cozumel”

    This hotel is very well kept and the staff are very friendly and accommodating. We had a harrowing ordeal traveling and upon Margarita from the Royal Club she immediately had us relaxed and in vacation mode. The food at the restaurants were very good also. Must try the fresh tacos at the buffet (La Posada) for lunch. It is a trip from the beach and the pool but if you are up there, it is a must try. The buildings and set within the natural environment, very green and lush. Very relaxing.

    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    kdmartin82 Texas. 07/02/2018 Família

    “The waiters at La Carreta made our family vacation the BEST!!!”

    We come to Cozumel twice a year and always stay at Occidental Grand! We can not say enough good things about the staff in the Royal Level, especially the wait staff in La Carreta! Tomas, Rogelio, Carlos, Miguel and Ismael were absolutely incredible! We took our family vacation and had a total of 15 people! One person had severe food allergies and the another one is just a picky eater! The staff worked extra hard to ensure everyone was happy and impressed with their meals and service! We didn't want to go into town to eat at all because they were INCREDIBLE! All of our family said they had never been on a vacation where they planned their days around dinner reservations! Margarita and Emma were sure to have reservations for all 15 people each and every night we were there! During the day we went to the beach where Reyna Rios would take care of all of us! As many times as my husband and I come to the resort Reyna was, by far, the best beach server we have ever had! We already have our next trip booked for November and because of the exceptional service of Tomas, Rogelio, Carlos, Miguel, Ismael, Margarita, Emma and Reyna we chose Occidental Cozumel Royal Level once again! Thank you to everyone for such a wonderful vacation and making my family feel like yours!

    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    Austin D Parker, Colorado. 06/27/2018

    “Top Notch Grounds, Accommodations, Service... Food & Drink, Notsomuch”

    Our previous experience with an all inclusive, in the Riviera Maya, may have set the bar a little high in retrospect. I think that it's probably due to the fact that so many people come to Cozumel for diving and the resorts don't have to compete as much for your business with the quality of food, etc. than on the mainland. That being said, there were some very good pluses at the Occidental. 99% of the staff was extremely friendly and offered up a smile with a hearty "Hola" or "Buenos dias". The grounds are unbelievably lush and green and full of (I assume safe) wildlife (e.g. iguana, turtles, and coatis). The beach is beautiful and, though I've seen other reviews to the contrary, we never had a problem finding a couple of chairs. Beach Tip: The entry into the water is less rocky toward the middle of the beach. However, it is less rocky further out toward the left side of the beach (nearer the dock). In other words, enter the water at the middle of the beach and then hang out or wade toward the left. Now for the negatives... First, the food. it was average everywhere except the Mexican restaurant, where it was terrible, and Olivo's (the "Mediterranean" restaurant), where it was actually really good. The Royal Level restaurant and room service offered pretty good food as well. Unfortunately, although offering an incomparable view, dinner at the restaurant on the beach was pretty bad. How do you serve frozen seafood in a beach restaurant? Seriously, the mahi mahi had the texture of a fish stick. Message to management: Serve fresh fish at the beach restaurant! You limit the number of tables anyway. You might as well make it a palatable experience for the few that are able to get a reservation, right? Imagine if this review mentioned that dinner on the beach was a must do on Cozumel instead... (It is, btw, but walk 10 minutes down the beach to Alberto's Beach Bar and eat there.. also, see my review on Alberto's Beach Bar) Next, the drinks. The best vodka available was Absolut, the best tequila was Don Julio, there were no topshelf options for rum or other liquors, and they only had one kind of beer (not sure what it was, but it tasted better with a lime). Also, oddly, the whole resort was out of straws the entire time we were there. This created an odd situation where you had to try to eat your daiquiri, pina colada, or frozen margarita like a snow cone until, of course, you got past the top of the glass. At this point, you had to tilt your glass back until the frozen concoction let loose of its bond to the bottom of the glass and would come flying at your face at 240 mph. Once was enough of that so we drank beers and rocks drinks after that. This is fine, of course, but sometimes you really want a frozen drink on the beach. Lastly, and I know that there is nothing management can do because it's a different company that runs it, but the gift shop staff were sometimes there when they should have been and sometimes not. There was one gift shop employee that was friendly, but the other appeared very upset that you were interrupting her day of standing around any time you required her assistance. My advice, if you need something from the gift shop, don't make a special trip because you might be taking a walk for nothing. All in all though, I rounded up from a 3.5 star review. After talking to some other people from other resorts, it sounds like the negatives I've listed above are pretty much par for the course at all resorts on the island. Given the grounds, service, accommodations, and beach, the Occidental seems above average in comparison.

    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
     Dear Austin D We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit.

    CLASSIFICAÇÃO

    Round Indicators

    • setembro 23 2018
    • Ottawa, Canadá
    • Família

    ashleymbrunette

    “Royal Club Paradise”


    Been to the Royal Club with friends, as a couple and as a family, it is perfect regardless the type of vacation you’re taking. The Royal Club staff go above and beyond to make your vacation memorable and special. The food is excellent, the grounds are kept clean and greenery trimmed, top shelf liquor is available and the nightly sunsets on the beach cannot be missed. Special thanks to Tomas, Rogelio, Carlos and Rosalia who all work so hard in the Royal Club every single day. We are so excited to see our familia in December, salud!


    CLASSIFICAÇÃO

    Round Indicators

    • setembro 10 2018
    • Castlegar, Canadá
    • Romântica

    kootenaydivers2016

    “Return Stay At Royal Level Occidental Grand”


    We stayed in March 2018 for two weeks with two other couples. We travel to Cozumel twice each year for two week dive trips. We have stayed at this hotel previously, but have spent the past eight years experiencing different on island accommodations. We decided to return to this hotel and are very pleased with our decision. Check in was very quick. All of the Concierges at the Royal Club are excellent- Jessica, Margarita and Emma were so very helpful and always with smiling faces. We found the room to be very clean and enjoyed the in room mini frig. There was a small issue with the tub which was fixed quickly by Maintenance. We enjoyed all of the a la carte restaurants. With only one except the service was prompt and the food was good. breakfast and lunch buffets were good. We always found lots to eat. The beach is awesome. No problems finding chairs at the pool or beach. The gym is small, but I did use the treadmills regularly. My husband and I enjoyed massages at the Spa which were wonderful. The proximity to the dive sites is terrific. No long boat rides for this group! We all enjoyed our stays so much that we have already booked two weeks in November and two weeks in March. Can't wait to return.


    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    CLASSIFICAÇÃO

    Round Indicators

    • agosto 11 2018
    • Old Bridge, New Jersey
    • Romântica

    Rod L

    “Paradise in Cozumel”


    This hotel is very well kept and the staff are very friendly and accommodating. We had a harrowing ordeal traveling and upon Margarita from the Royal Club she immediately had us relaxed and in vacation mode. The food at the restaurants were very good also. Must try the fresh tacos at the buffet (La Posada) for lunch. It is a trip from the beach and the pool but if you are up there, it is a must try. The buildings and set within the natural environment, very green and lush. Very relaxing.


    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    CLASSIFICAÇÃO

    Round Indicators

    • julho 2 2018
    • Texas
    • Família

    kdmartin82

    “The waiters at La Carreta made our family vacation the BEST!!!”


    We come to Cozumel twice a year and always stay at Occidental Grand! We can not say enough good things about the staff in the Royal Level, especially the wait staff in La Carreta! Tomas, Rogelio, Carlos, Miguel and Ismael were absolutely incredible! We took our family vacation and had a total of 15 people! One person had severe food allergies and the another one is just a picky eater! The staff worked extra hard to ensure everyone was happy and impressed with their meals and service! We didn't want to go into town to eat at all because they were INCREDIBLE! All of our family said they had never been on a vacation where they planned their days around dinner reservations! Margarita and Emma were sure to have reservations for all 15 people each and every night we were there! During the day we went to the beach where Reyna Rios would take care of all of us! As many times as my husband and I come to the resort Reyna was, by far, the best beach server we have ever had! We already have our next trip booked for November and because of the exceptional service of Tomas, Rogelio, Carlos, Miguel, Ismael, Margarita, Emma and Reyna we chose Occidental Cozumel Royal Level once again! Thank you to everyone for such a wonderful vacation and making my family feel like yours!


    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    CLASSIFICAÇÃO

    Round Indicators

    • junho 27 2018
    • Parker, Colorado

    Austin D

    “Top Notch Grounds, Accommodations, Service... Food & Drink, Notsomuch”


    Our previous experience with an all inclusive, in the Riviera Maya, may have set the bar a little high in retrospect. I think that it's probably due to the fact that so many people come to Cozumel for diving and the resorts don't have to compete as much for your business with the quality of food, etc. than on the mainland. That being said, there were some very good pluses at the Occidental. 99% of the staff was extremely friendly and offered up a smile with a hearty "Hola" or "Buenos dias". The grounds are unbelievably lush and green and full of (I assume safe) wildlife (e.g. iguana, turtles, and coatis). The beach is beautiful and, though I've seen other reviews to the contrary, we never had a problem finding a couple of chairs. Beach Tip: The entry into the water is less rocky toward the middle of the beach. However, it is less rocky further out toward the left side of the beach (nearer the dock). In other words, enter the water at the middle of the beach and then hang out or wade toward the left. Now for the negatives... First, the food. it was average everywhere except the Mexican restaurant, where it was terrible, and Olivo's (the "Mediterranean" restaurant), where it was actually really good. The Royal Level restaurant and room service offered pretty good food as well. Unfortunately, although offering an incomparable view, dinner at the restaurant on the beach was pretty bad. How do you serve frozen seafood in a beach restaurant? Seriously, the mahi mahi had the texture of a fish stick. Message to management: Serve fresh fish at the beach restaurant! You limit the number of tables anyway. You might as well make it a palatable experience for the few that are able to get a reservation, right? Imagine if this review mentioned that dinner on the beach was a must do on Cozumel instead... (It is, btw, but walk 10 minutes down the beach to Alberto's Beach Bar and eat there.. also, see my review on Alberto's Beach Bar) Next, the drinks. The best vodka available was Absolut, the best tequila was Don Julio, there were no topshelf options for rum or other liquors, and they only had one kind of beer (not sure what it was, but it tasted better with a lime). Also, oddly, the whole resort was out of straws the entire time we were there. This created an odd situation where you had to try to eat your daiquiri, pina colada, or frozen margarita like a snow cone until, of course, you got past the top of the glass. At this point, you had to tilt your glass back until the frozen concoction let loose of its bond to the bottom of the glass and would come flying at your face at 240 mph. Once was enough of that so we drank beers and rocks drinks after that. This is fine, of course, but sometimes you really want a frozen drink on the beach. Lastly, and I know that there is nothing management can do because it's a different company that runs it, but the gift shop staff were sometimes there when they should have been and sometimes not. There was one gift shop employee that was friendly, but the other appeared very upset that you were interrupting her day of standing around any time you required her assistance. My advice, if you need something from the gift shop, don't make a special trip because you might be taking a walk for nothing. All in all though, I rounded up from a 3.5 star review. After talking to some other people from other resorts, it sounds like the negatives I've listed above are pretty much par for the course at all resorts on the island. Given the grounds, service, accommodations, and beach, the Occidental seems above average in comparison.


    Gabriela G, Gerente do(a) Royal Level at Occidental Cozumel, respondeu a esta avaliação
    Dear Austin D We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit.

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