Habitación del hotel Occidental Querétaro
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Autopista Querétaro - México #2100   76080 Col. Lomas de Casa Blanca Querétaro, Qro. ,   México  


Places of Interest

31,7 km Aeroporto Intercontinental de Querétaro

8,17 km Centro de convenções Querétaro

3,9 km Estádio La Corregidora

Premios y Reconocimientos

Prizes and awards

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Occidental Querétaro

3.5/5 Round Indicators
| 357 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

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Qualidade do sono

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Quartos

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Limpeza

Round Indicators

Serviço


Excelente

33% Complete

120

Muito bom

31% Complete

112

Normal

17% Complete

62

Mau

8% Complete

29

Péssimo

9% Complete

34

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    Round Indicators
    Lois D Santiago, Chile. 09/22/2018 Negócios

    “Weekly work stop”

    We have to visit Queretaro almost weekly and enjoy having a great hotel to rest and recover from a long visit.The staff is always very kind and helpful this is our favorite place to stay in the Queretaro Mexico area.
    Round Indicators
    dieciseis 09/16/2018 Família

    “Well Priced, Not great customer service ”

    We visited this hotel due to so many positive reviews leading up to the trip. The location seemed ideal given how close it was to the main area of the city. But because it is on the other side of the road (which is actually a major highway - it is impossible to get anywhere without taking an Uber across. (That being said Uber is very cheap and easy to access) The money you save in accommodations from this very well priced today gets up spent in their restaurant which I found incredibly over priced considering it was the least authentic cuisine we tasted when hoping for a taste of Mexico. Room cleaning was hit and miss (sometimes 11am sometimes 5pm) and customer service was on and off. I would recommend this as an okay and safe place to spend the night. But visit the Centro for all your food and drink and culture!

    RadaiC2, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
     We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

    Round Indicators
    Leo1838 Tel Aviv, Israel. 08/07/2018 Negócios

    “It's nice”

    and comfortable if you come for business. Staff at the desk are terrible unfriendly and don't like helping at all, while janitors, waiters and rest of the staff are very kind. Only one small in-door pool, with 2 cameras in it (interesting what they would want to monitor).

    Radai C, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
     Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

    Round Indicators
    bellanemo Toronto, Canadá. 07/24/2018 Família

    “No towels, no cleaning, wrong key, etc”

    The personal at reception are not friendly or welcoming. Electronics key was programmed for another room. My son vomited on front of the door because we couldn’t get in and he was feeling sick... once I got the right key, my son took a shower and NO TOWELS !! I went back to reception for a towel (my son was in shower), notified of the VOMIT. They said they would clean it but THE VOMIT WAS AL OVER THE FRONT DOOR THE NEXT MORNING !!!! We couldn’t even roll our luggage out of the room. On another note, I booked with booking.com The website advertised bathtub in the room, there wasn’t. The front desk said there aren’t any at the hotel. The hotel should ensure descriptions are accurate. Glad we just stayed one night....

    Radai C, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
     We were very disappointed to read your experience during your stay in our Occidental Queretaro hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

    Round Indicators
    Abad R 07/20/2018 Família

    “Good for one night”

    Clean and nice room. Good price / quality ratio Location near the center of the city. Noisy and inconsiderate people in nearby rooms. The toilet lever gets stuck and water is leaking, which is a waste.

    Radai C, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
     Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    CLASSIFICAÇÃO

    Round Indicators

    • setembro 22 2018
    • Santiago, Chile
    • Negócios

    Lois D

    “Weekly work stop”


    We have to visit Queretaro almost weekly and enjoy having a great hotel to rest and recover from a long visit.The staff is always very kind and helpful this is our favorite place to stay in the Queretaro Mexico area.


    CLASSIFICAÇÃO

    Round Indicators

    • setembro 16 2018
    • Família

    dieciseis

    “Well Priced, Not great customer service ”


    We visited this hotel due to so many positive reviews leading up to the trip. The location seemed ideal given how close it was to the main area of the city. But because it is on the other side of the road (which is actually a major highway - it is impossible to get anywhere without taking an Uber across. (That being said Uber is very cheap and easy to access) The money you save in accommodations from this very well priced today gets up spent in their restaurant which I found incredibly over priced considering it was the least authentic cuisine we tasted when hoping for a taste of Mexico. Room cleaning was hit and miss (sometimes 11am sometimes 5pm) and customer service was on and off. I would recommend this as an okay and safe place to spend the night. But visit the Centro for all your food and drink and culture!


    RadaiC2, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
    We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

    CLASSIFICAÇÃO

    Round Indicators

    • agosto 7 2018
    • Tel Aviv, Israel
    • Negócios

    Leo1838

    “It's nice”


    and comfortable if you come for business. Staff at the desk are terrible unfriendly and don't like helping at all, while janitors, waiters and rest of the staff are very kind. Only one small in-door pool, with 2 cameras in it (interesting what they would want to monitor).


    Radai C, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
    Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

    CLASSIFICAÇÃO

    Round Indicators

    • julho 24 2018
    • Toronto, Canadá
    • Família

    bellanemo

    “No towels, no cleaning, wrong key, etc”


    The personal at reception are not friendly or welcoming. Electronics key was programmed for another room. My son vomited on front of the door because we couldn’t get in and he was feeling sick... once I got the right key, my son took a shower and NO TOWELS !! I went back to reception for a towel (my son was in shower), notified of the VOMIT. They said they would clean it but THE VOMIT WAS AL OVER THE FRONT DOOR THE NEXT MORNING !!!! We couldn’t even roll our luggage out of the room. On another note, I booked with booking.com The website advertised bathtub in the room, there wasn’t. The front desk said there aren’t any at the hotel. The hotel should ensure descriptions are accurate. Glad we just stayed one night....


    Radai C, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
    We were very disappointed to read your experience during your stay in our Occidental Queretaro hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

    CLASSIFICAÇÃO

    Round Indicators

    • julho 20 2018
    • Família

    Abad R

    “Good for one night”


    Clean and nice room. Good price / quality ratio Location near the center of the city. Noisy and inconsiderate people in nearby rooms. The toilet lever gets stuck and water is leaking, which is a waste.


    Radai C, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
    Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

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