Habitación del hotel Occidental Querétaro
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Mapa e localização

Autopista Querétaro - México #2100   76080 Col. Lomas de Casa Blanca Querétaro, Qro. ,   México  


Places of Interest

31,7 km Aeroporto Intercontinental de Querétaro

8,17 km Centro de convenções Querétaro

3,9 km Estádio La Corregidora

Premios y Reconocimientos

Prizes and awards

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Occidental Querétaro

3.5/5 Round Indicators
| 397 Avaliações

CLASSIFICAÇÃO TOTAL

Round Indicators

CLASSIFICAÇÃO DETALHADA

Round Indicators

Relação qualidade/preço

Round Indicators

Localização

Round Indicators

Qualidade do sono

Round Indicators

Quartos

Round Indicators

Limpeza

Round Indicators

Serviço


Opiniões

Excelente

33% Complete

133

Muito bom

30% Complete

121

Normal

16% Complete

66

Mau

8% Complete

33

Péssimo

11% Complete

44

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    Round Indicators
    Trek51992784082 Bonita, Califórnia. 11/19/2018 Família

    “Great Stay”

    My family and I received great service and enjoyed delicious food. We booked a suite and any questions we had towards the front desk was answered immediate and timely. I stayed for 4 days and 3 nights with zero complaints. The employees were very attentive and kind.

    RadaiC2, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
     Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

    Round Indicators
    EstherYFB Munique, Alemanha. 10/23/2018 Família

    “Dirty, dirty, dirty, no maintenance in years, booking page deceiving. Never again”

    We had to stop in Queretaro while driving north. I tried to book via the web page (Barceló.com) and I saw the price of 790 mxn. When I tried to pay the amount was changed to 1294 mxn, so I called and they simply answered, yes it is because of taxes and gratuities. When I asked which gratuities they corrected they were just taxes, when I challenged that taxes where about 64% then they offered the price of 980mxn. I had no much time so I accepted. Arrived around midnight and we saw the room was dirty, floor was not vacuumed or mopped and bathroom was the same. We were really tired so we tried to avoid a fuss. Room was next to ventilation so it was noisy. Next morning we went down to have breakfast and plates were dirty, we asked them to be changed and they just “cleaned” them with a tissue and put it back... my son was curious about the pool, we went there and the water had a very suspicious look. We left as early as we could and reported what we saw. Answer was: yes, we know, we are sorry.

    RadaiC2, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
     Thank you for sharing a review of Occidental Queretaro. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention

    Round Indicators
    davidbarreraroens 09/24/2018 Família

    “Weekend”

    This was an excelente experience because this Is a very quiet and peacefull hotel and the services were very good. It is a little far from Queretaro's downtown but YouTube can get a taxi easily. Hope to visit soon again.

    RadaiC2, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
     Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Queretaro hotel and are delighted to read that we were able to match your holiday expectations.

    Round Indicators
    Lois D Santiago, Chile. 09/22/2018 Negócios

    “Weekly work stop”

    We have to visit Queretaro almost weekly and enjoy having a great hotel to rest and recover from a long visit.The staff is always very kind and helpful this is our favorite place to stay in the Queretaro Mexico area.

    RadaiC2, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
     We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

    Round Indicators
    dieciseis 09/16/2018 Família

    “Well Priced, Not great customer service ”

    We visited this hotel due to so many positive reviews leading up to the trip. The location seemed ideal given how close it was to the main area of the city. But because it is on the other side of the road (which is actually a major highway - it is impossible to get anywhere without taking an Uber across. (That being said Uber is very cheap and easy to access) The money you save in accommodations from this very well priced today gets up spent in their restaurant which I found incredibly over priced considering it was the least authentic cuisine we tasted when hoping for a taste of Mexico. Room cleaning was hit and miss (sometimes 11am sometimes 5pm) and customer service was on and off. I would recommend this as an okay and safe place to spend the night. But visit the Centro for all your food and drink and culture!

    RadaiC2, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
     We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

    CLASSIFICAÇÃO

    Round Indicators

    • novembro 19 2018
    • Bonita, Califórnia
    • Família

    Trek51992784082

    “Great Stay”


    My family and I received great service and enjoyed delicious food. We booked a suite and any questions we had towards the front desk was answered immediate and timely. I stayed for 4 days and 3 nights with zero complaints. The employees were very attentive and kind.


    RadaiC2, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
    Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

    CLASSIFICAÇÃO

    Round Indicators

    • outubro 23 2018
    • Munique, Alemanha
    • Família

    EstherYFB

    “Dirty, dirty, dirty, no maintenance in years, booking page deceiving. Never again”


    We had to stop in Queretaro while driving north. I tried to book via the web page (Barceló.com) and I saw the price of 790 mxn. When I tried to pay the amount was changed to 1294 mxn, so I called and they simply answered, yes it is because of taxes and gratuities. When I asked which gratuities they corrected they were just taxes, when I challenged that taxes where about 64% then they offered the price of 980mxn. I had no much time so I accepted. Arrived around midnight and we saw the room was dirty, floor was not vacuumed or mopped and bathroom was the same. We were really tired so we tried to avoid a fuss. Room was next to ventilation so it was noisy. Next morning we went down to have breakfast and plates were dirty, we asked them to be changed and they just “cleaned” them with a tissue and put it back... my son was curious about the pool, we went there and the water had a very suspicious look. We left as early as we could and reported what we saw. Answer was: yes, we know, we are sorry.


    RadaiC2, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
    Thank you for sharing a review of Occidental Queretaro. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention

    CLASSIFICAÇÃO

    Round Indicators

    • setembro 24 2018
    • Família

    davidbarreraroens

    “Weekend”


    This was an excelente experience because this Is a very quiet and peacefull hotel and the services were very good. It is a little far from Queretaro's downtown but YouTube can get a taxi easily. Hope to visit soon again.


    RadaiC2, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
    Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Queretaro hotel and are delighted to read that we were able to match your holiday expectations.

    CLASSIFICAÇÃO

    Round Indicators

    • setembro 22 2018
    • Santiago, Chile
    • Negócios

    Lois D

    “Weekly work stop”


    We have to visit Queretaro almost weekly and enjoy having a great hotel to rest and recover from a long visit.The staff is always very kind and helpful this is our favorite place to stay in the Queretaro Mexico area.


    RadaiC2, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
    We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

    CLASSIFICAÇÃO

    Round Indicators

    • setembro 16 2018
    • Família

    dieciseis

    “Well Priced, Not great customer service ”


    We visited this hotel due to so many positive reviews leading up to the trip. The location seemed ideal given how close it was to the main area of the city. But because it is on the other side of the road (which is actually a major highway - it is impossible to get anywhere without taking an Uber across. (That being said Uber is very cheap and easy to access) The money you save in accommodations from this very well priced today gets up spent in their restaurant which I found incredibly over priced considering it was the least authentic cuisine we tasted when hoping for a taste of Mexico. Room cleaning was hit and miss (sometimes 11am sometimes 5pm) and customer service was on and off. I would recommend this as an okay and safe place to spend the night. But visit the Centro for all your food and drink and culture!


    RadaiC2, Director General do(a) Occidental Queretaro, respondeu a esta avaliação
    We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

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    Um código de desconto* ou promocional (também designado "promo code") é uma combinação de letras e/ou números que implica um desconto sobre o preço normal. Se tiver um código de desconto, introduza-o e será aplicado o desconto correspondente nesta mesma reserva. Após introduzir o respetivo código, os preços apresentados no passo 1 do processo de reserva já incluem o desconto aplicado. 

    O desconto não será aplicado sobre o preço do complementos e/ou serviços adicionais, nem sobre os preços dos últimos quartos disponíveis para reserva. Só é permitido utilizar um código de desconto por reserva e este só é válido quando efetuar a sua reserva.** 

    O valor máximo de desconto acumulado será de 25% sobre a tarifa em hotéis da América Latina e de 20% sobre a tarifa em hotéis na Europa e no Mediterrâneo, podendo combinar um código de desconto, um desconto especial*** (descontos para reservas em vários quartos, seniores, residentes, millennials, famílias numerosas, etc.) e o desconto por ser cliente my Barceló. 

    *A Barceló reserva-se o direito de aceitar a aplicação dos descontos em vigor. 

    **A aplicação do código de desconto não é válida quando chegar ao hotel, pelo que o desconto será aplicável apenas quando efetuar a reserva. 

    ***O hotel solicitará os comprovativos oficiais e em vigor à entrada para verificar que se cumprem as condições vigentes nos códigos de desconto e descontos especiais. No caso de não existirem comprovativos ou de incumprimento, o hotel reserva-se o direito de cobrar o montante descontado na reserva original.

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