Piscina do hotel  Occidental Grand Nuevo Vallarta Resort
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Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Pontos de interesse

11,5 km Aeroporto Internacional do Licenciado Gustavo Díaz Ordaz

100 m Praia

Premios y Reconocimientos Prémios e reconhecimentos

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 3767 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


PONTUAÇÃO DOS VIAJANTES

Excelente

51% Complete

1922

Muito bom

32% Complete

1214

Normal

9% Complete

373

Mau

3% Complete

148

Péssimo

2% Complete

110

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    Round Indicators
    Paul K Westminster, Colorado. 06/19/2018 Romântico

    “Great changes to our favorite hotel ”

    We have always loved the Occadental Nuevo Vallarta now that they remodeled it we love it even more. The pool that used to be adults only is now the royal club/ first club pool with great bar service and easy access to the ocean, lots of seating options sun or shade. The addition of Tokyo restaurant was a great move good food and great entertainment. The hotel made a lot of small changes that most people would not even notice. The first club is now in the lobby a little off the beaten path but not really to far from everything
    Round Indicators
    beachfun2018 Reno, Nevada. 06/17/2018 Viagem com amigos

    “Screaming soccer teams during stay”

    Overall nice stay. Beds were very hard. During our stay we had lots of soccer teams check in. They were screaming at all hours of the day down hallways. We tried to call the front desk but the phones were disconnected. We tried both rooms and after a certain time the phones didn’t ring. You heard everything in this hotel. Luigi ,Sergio,Humberto with events staff were great and we loved the water aerobics. Erik and Marslea were great in the buffet. Food was ok. Tokyo restaurant was amazing. The lady that made all the restaurant reservations was not friendly and was very short with her responses to questions. She probably should not be in that position.

    PachecoR, Gerente do(a) Occidental Nuevo Vallarta, respondeu a esta avaliação
     Dear Guest, I would like to say that I appreciate the time you took to share with us your experience. I want to let you know that I feel truly sorry that we could not fulfill your expectations. I appreciate that you pointed out the positive aspects you have found as our food at the specialty restaurants, water activities and of course our friendly Staff, we will make sure to share your kind words as we know it will mean a great deal to them. Regarding the rest of the issues I assure you we are taking specific actions to improve and offer you first class quality in all our services. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    barnloves2travel Gatineau Quebec. 06/13/2018

    “Good little hotel!”

    Went for a week with family members - had looked at hotels in area - this one seemed to have a very nice beach so we opted for this. As a starter I would note to people that this is a time share hotel - First Club is what they call themselves. I am saying this as nowhere is this advertised and the Air Canada rep at the airport warned us before they dropped us off and indicated that they would be pushing us to buy. So - that never happened!!!! No one ever asked us anything or prompted us or lured us into any meeting or visit - so do not worry about that. I will note one thing and this is important - in looking for the hotel I of course looked at this site and other sites and saw rooms with balconies overlooking the pacific ocean and on certain sites they were advertised as 'club level room'. I did not dream this up and I researched this as I paid a bit more for a club room. On arrival as we had club level room we were taken to the 7th floor lobby and checked in easy as pie with a glass of champagne. Our concierge also booked us restaurants for the week and took note that we were celebrating a wedding anniversary and a birthday - Great - holidays off to a good start!!! We were given keys to our room and sent on our way to check them out - our luggage would follow. Then we opened the door to our room - while I will say the view was impressive - view of the pacific wonderful - balcony - NOT - non-existent - go over to my siblings room - same thing - disappointment for all. While I will not describe the back and forth I had with the Club concierge and the Hotel concierge - after a lot of discussion and a day later I was able to have us move to the first floor rooms where you have a patio door and a walk-out with either view of pool/ocean or garden - either one - they are very nice. What they did confirm is that yes there are rooms with balconies BUT they are only available for what they call 'owners' ie timeshare owners. Other than that we were off to a good start. The resort itself is small - about 300 rooms and I do believe we were in low season as there was very little people there. The rooms and the grounds are beautiful - everything is spotless. The food is very very good - very fresh - the food at the club restaurant was AMAZING both in presentation and in taste - I would recommend paying the extra fee for a club room - amenities are worth it - restaurant reservations - access to the club - its restaurant and the club bar at the pool was outstanding. Best places to order drinks! Buffet was great - good selection - always fresh. Italian restaurant was very good - Mexican was very good for lunch - ok for dinner - buffet always better. We ate at the Japanese restaurant - it was ok but not great. The hotel is rated from a 4 to a 4.5 at different sites - I would give it a 4. While the food was very very good - the drinks outside the Club bar leave somewhat to be desired and the wine is not very good - not at all. There is a wine list - half of wines listed were not available but again I believe it was low season. However the list is very very reasonably price but again when you go to an all inclusive I expect that they should have a decent house wine - this was not the case. Bubbly was good but sweet - but good - great for mimosas for the morning. It is a very nice little hotel - very very family oriented - lots of kids so great for families and the staff go out of their way to accommodate and ask if we need something. Highly recommend it!

    PachecoR, Gerente do(a) Occidental Nuevo Vallarta, respondeu a esta avaliação
     Dear Guest, Thank you for your detailed review of your recent holiday experience at our Occidental Nuevo Vallarta hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. On other hand, we really appreciate your comments mentioning the areas that were to your liking as our beautiful grounds, delicious cuisine and of course our Royal Level Service. Thank you once again for making us your choice hotel and for your recommendation, we certainly look forward to have the pleasure of welcome you again at this your home Occidental Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    magalilorenzoni Brasília, DF. 11/16/2017 Romântico

    “Atendimento”

    Queremos fazer um elogio aos funcionários que nos atenderam, em especial Agustin, do bar da piscina do First Club, Fernando e David, do Restaurante Buffet e ao Armando Blanco, do Restaurante Tókio,que nos divertiu muito com suas proezas ao preparar o Tepanyaki, aliás

    Rodolfo P, Director General do(a) Occidental Nuevo Vallarta, respondeu a esta avaliação
     Prezada Magali Muito obrigado por deixar-nos os seus comentários sobre a sua recente visita, estamos satisfeitos por saber que conseguimos cumprir as suas expectativas. Esperamos vê-lo em breve nas suas próximas férias. Lembranças Rodolfo Pacheco Gerente Geral

    Round Indicators
    309cah Canadá. 12/20/2014 Viagem com amigos

    “Excelente!”

    Fiquei uma semana de Dezembro no Occidental Gran Nuevo Vallarta e foi simplesmente otimo! Pontos positivos: Comida, funcionarios, atracoes, facilidades. Pontoso negativos: piscina pequena, wifi que e gratuito e muito ruim, os restaurantes tem uns horarios que as vezes dificulta quando da fome mas nao tem comida. Mas os pros sao bem melhores que os contras. Vale a pena.

    CLASSIFICAÇÃO

    Round Indicators

    • junho 19 2018
    • Westminster, Colorado
    • Romântico

    Paul K

    “Great changes to our favorite hotel ”


    We have always loved the Occadental Nuevo Vallarta now that they remodeled it we love it even more. The pool that used to be adults only is now the royal club/ first club pool with great bar service and easy access to the ocean, lots of seating options sun or shade. The addition of Tokyo restaurant was a great move good food and great entertainment. The hotel made a lot of small changes that most people would not even notice. The first club is now in the lobby a little off the beaten path but not really to far from everything


    CLASSIFICAÇÃO

    Round Indicators

    • junho 17 2018
    • Reno, Nevada
    • Viagem com amigos

    beachfun2018

    “Screaming soccer teams during stay”


    Overall nice stay. Beds were very hard. During our stay we had lots of soccer teams check in. They were screaming at all hours of the day down hallways. We tried to call the front desk but the phones were disconnected. We tried both rooms and after a certain time the phones didn’t ring. You heard everything in this hotel. Luigi ,Sergio,Humberto with events staff were great and we loved the water aerobics. Erik and Marslea were great in the buffet. Food was ok. Tokyo restaurant was amazing. The lady that made all the restaurant reservations was not friendly and was very short with her responses to questions. She probably should not be in that position.


    PachecoR, Gerente do(a) Occidental Nuevo Vallarta, respondeu a esta avaliação
    Dear Guest, I would like to say that I appreciate the time you took to share with us your experience. I want to let you know that I feel truly sorry that we could not fulfill your expectations. I appreciate that you pointed out the positive aspects you have found as our food at the specialty restaurants, water activities and of course our friendly Staff, we will make sure to share your kind words as we know it will mean a great deal to them. Regarding the rest of the issues I assure you we are taking specific actions to improve and offer you first class quality in all our services. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    CLASSIFICAÇÃO

    Round Indicators

    • junho 13 2018
    • Gatineau Quebec

    barnloves2travel

    “Good little hotel!”


    Went for a week with family members - had looked at hotels in area - this one seemed to have a very nice beach so we opted for this. As a starter I would note to people that this is a time share hotel - First Club is what they call themselves. I am saying this as nowhere is this advertised and the Air Canada rep at the airport warned us before they dropped us off and indicated that they would be pushing us to buy. So - that never happened!!!! No one ever asked us anything or prompted us or lured us into any meeting or visit - so do not worry about that. I will note one thing and this is important - in looking for the hotel I of course looked at this site and other sites and saw rooms with balconies overlooking the pacific ocean and on certain sites they were advertised as 'club level room'. I did not dream this up and I researched this as I paid a bit more for a club room. On arrival as we had club level room we were taken to the 7th floor lobby and checked in easy as pie with a glass of champagne. Our concierge also booked us restaurants for the week and took note that we were celebrating a wedding anniversary and a birthday - Great - holidays off to a good start!!! We were given keys to our room and sent on our way to check them out - our luggage would follow. Then we opened the door to our room - while I will say the view was impressive - view of the pacific wonderful - balcony - NOT - non-existent - go over to my siblings room - same thing - disappointment for all. While I will not describe the back and forth I had with the Club concierge and the Hotel concierge - after a lot of discussion and a day later I was able to have us move to the first floor rooms where you have a patio door and a walk-out with either view of pool/ocean or garden - either one - they are very nice. What they did confirm is that yes there are rooms with balconies BUT they are only available for what they call 'owners' ie timeshare owners. Other than that we were off to a good start. The resort itself is small - about 300 rooms and I do believe we were in low season as there was very little people there. The rooms and the grounds are beautiful - everything is spotless. The food is very very good - very fresh - the food at the club restaurant was AMAZING both in presentation and in taste - I would recommend paying the extra fee for a club room - amenities are worth it - restaurant reservations - access to the club - its restaurant and the club bar at the pool was outstanding. Best places to order drinks! Buffet was great - good selection - always fresh. Italian restaurant was very good - Mexican was very good for lunch - ok for dinner - buffet always better. We ate at the Japanese restaurant - it was ok but not great. The hotel is rated from a 4 to a 4.5 at different sites - I would give it a 4. While the food was very very good - the drinks outside the Club bar leave somewhat to be desired and the wine is not very good - not at all. There is a wine list - half of wines listed were not available but again I believe it was low season. However the list is very very reasonably price but again when you go to an all inclusive I expect that they should have a decent house wine - this was not the case. Bubbly was good but sweet - but good - great for mimosas for the morning. It is a very nice little hotel - very very family oriented - lots of kids so great for families and the staff go out of their way to accommodate and ask if we need something. Highly recommend it!


    PachecoR, Gerente do(a) Occidental Nuevo Vallarta, respondeu a esta avaliação
    Dear Guest, Thank you for your detailed review of your recent holiday experience at our Occidental Nuevo Vallarta hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. On other hand, we really appreciate your comments mentioning the areas that were to your liking as our beautiful grounds, delicious cuisine and of course our Royal Level Service. Thank you once again for making us your choice hotel and for your recommendation, we certainly look forward to have the pleasure of welcome you again at this your home Occidental Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    CLASSIFICAÇÃO

    Round Indicators

    • novembro 16 2017
    • Brasília, DF
    • Romântico

    magalilorenzoni

    “Atendimento”


    Queremos fazer um elogio aos funcionários que nos atenderam, em especial Agustin, do bar da piscina do First Club, Fernando e David, do Restaurante Buffet e ao Armando Blanco, do Restaurante Tókio,que nos divertiu muito com suas proezas ao preparar o Tepanyaki, aliás


    Rodolfo P, Director General do(a) Occidental Nuevo Vallarta, respondeu a esta avaliação
    Prezada Magali Muito obrigado por deixar-nos os seus comentários sobre a sua recente visita, estamos satisfeitos por saber que conseguimos cumprir as suas expectativas. Esperamos vê-lo em breve nas suas próximas férias. Lembranças Rodolfo Pacheco Gerente Geral

    CLASSIFICAÇÃO

    Round Indicators

    • dezembro 20 2014
    • Canadá
    • Viagem com amigos

    309cah

    “Excelente!”


    Fiquei uma semana de Dezembro no Occidental Gran Nuevo Vallarta e foi simplesmente otimo! Pontos positivos: Comida, funcionarios, atracoes, facilidades. Pontoso negativos: piscina pequena, wifi que e gratuito e muito ruim, os restaurantes tem uns horarios que as vezes dificulta quando da fome mas nao tem comida. Mas os pros sao bem melhores que os contras. Vale a pena.


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