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Barceló Hotel Views  Karmina Palace Deluxe
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Harita ve konum

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Places of Interest

32 km Manzanillo Uluslararası Havalimanı

20 km Manzanillo Limanı

Premios y Reconocimientos

Prizes and awards

Müşterilerin Düşünceleri

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Barceló Karmina

4.0/5 Round Indicators
| 4750 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

48% Complete

2308

Çok iyi

30% Complete

1441

Normal

11% Complete

556

Kötü

5% Complete

276

Çok kötü

3% Complete

170

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Susan S Philadelphia, Pensilvanya. 01/20/2020

    “Needs something”

    We were there for a "port day" from our cruise ship. So we did not stay in a room and we did not eat. They have lovely expansive grounds and many pools that connect to each other with waterfalls and bridges. But after being on an immaculate cruise ship, the grounds looked dirty; the pools looked dirty; the beach looked dirty---you get the drift. The beach area is very small on an inlet with no waves or surf. Plus they blasted pulsing music. We kept moving and finally found a quieter section away from the speakers by the "adult" pool. Apparently we were the only ones that knew it was for only adults because there were babies and small children there too. The lobby area was expansive and cool but did not have a lot of seating. There was a spa and a few shops and 2 restaurants.

    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
     Dear Susan S: In Barceló Karmina we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your rating and comments with us. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Guest Experience Manager.

    Round Indicators
    Couplenluv 01/18/2020 Çift

    “New Years 2020 8 Days in Paradise”

    We had a wonderful and fun filled trip to this Hotel. Starting with The guide Pancho who picked us up at the airport. He later took us to Colima, Has since become a Life friend. Book a trip with Miguel Solis at the hotel he is very friendly and very helpful let him book you for a fishing trip 👍. Last one of the Hotels biggest assist is the Man who is the pools Best Waiter Daniel Hernandez. This man is very attentive, friendly, and a True joy to have bring you your drinks or what ever you need. To some things up These 3 gentleman will make sure your stay is one that is very memorable and you will want to come back.

    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
     Dear Couplenluv: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards, Guest Experience Manager.

    Round Indicators
    Paradise654556 01/14/2020 Aile

    “Karmina hotel”

    I will never return to this hotel with my family. Many things need to change in this hotel if you wish to attract more tourist. Starting by the rooms, to food, beverages, and much more. The hotel is old and needs major updates.

    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
     Dear Paradise654556: In Barceló Karmina we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your rating and comments with us. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Guest Experience Manager.

    Round Indicators
    pashaiko 01/14/2020 Aile

    “clean property, friendly staff”

    clean property, friendly staff however food is very average. they could attract a lot more tourist if they upgraded the chef and put some decent food. it would make the experience whole a lot better. overall we had good time with the family.

    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
     Dear pashaiko: On this occasion we are very disappointed to know that despite all our attempts, we have not been able to achieve their complete satisfaction, we offer our most sincere apology. We hope to assist you in the future. Best regards, Guest Experience Manager.

    Round Indicators
    Sunshine6988 Calgary, Kanada. 01/06/2020

    “Father/Daughter Holiday Adventure to end the year!”

    My Dad and I have travelled throughout Mexico many times and this was our first stay at a Barceló property in Manzanillo (8 days) which met and exceeded our wants and needs. The excellent service provided by: Tania at the reception, Daniel Hernandez at the pool/beach service, Luis at morning buffet breakfasts, Eduardo Hernan Diaz (Captain at the Italian Restaurant) and his coworkers Pabulo and Lopez. These staff and many others are an awesome asset to this property and made our stay memorable! We also booked 2 tours with Hectours where David was a very knowledgeable and extremely customer service orientated tour guide! We enjoyed the options to have privacy when we wanted it adults only pool, cabana rental the last day. I loved the sunrises and bay where the water was calm to go in whenever I wanted and the nightly entertainment was a bonus too! We were also overwhelmed with the wildlife on the property: iguanas, hummingbirds, pelicans, and 2 hawks that were worked daily by handlers around the property which we have never seen before! We would absolutely recommend this property as it left a memorable impression on us!

    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
     Dear Sunshine6988: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • ocak 20 2020
    • Philadelphia, Pensilvanya

    Susan S

    “Needs something”


    We were there for a "port day" from our cruise ship. So we did not stay in a room and we did not eat. They have lovely expansive grounds and many pools that connect to each other with waterfalls and bridges. But after being on an immaculate cruise ship, the grounds looked dirty; the pools looked dirty; the beach looked dirty---you get the drift. The beach area is very small on an inlet with no waves or surf. Plus they blasted pulsing music. We kept moving and finally found a quieter section away from the speakers by the "adult" pool. Apparently we were the only ones that knew it was for only adults because there were babies and small children there too. The lobby area was expansive and cool but did not have a lot of seating. There was a spa and a few shops and 2 restaurants.


    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
    Dear Susan S: In Barceló Karmina we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your rating and comments with us. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • ocak 18 2020
    • Çift

    Couplenluv

    “New Years 2020 8 Days in Paradise”


    We had a wonderful and fun filled trip to this Hotel. Starting with The guide Pancho who picked us up at the airport. He later took us to Colima, Has since become a Life friend. Book a trip with Miguel Solis at the hotel he is very friendly and very helpful let him book you for a fishing trip 👍. Last one of the Hotels biggest assist is the Man who is the pools Best Waiter Daniel Hernandez. This man is very attentive, friendly, and a True joy to have bring you your drinks or what ever you need. To some things up These 3 gentleman will make sure your stay is one that is very memorable and you will want to come back.


    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
    Dear Couplenluv: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • ocak 14 2020
    • Aile

    Paradise654556

    “Karmina hotel”


    I will never return to this hotel with my family. Many things need to change in this hotel if you wish to attract more tourist. Starting by the rooms, to food, beverages, and much more. The hotel is old and needs major updates.


    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
    Dear Paradise654556: In Barceló Karmina we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your rating and comments with us. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • ocak 14 2020
    • Aile

    pashaiko

    “clean property, friendly staff”


    clean property, friendly staff however food is very average. they could attract a lot more tourist if they upgraded the chef and put some decent food. it would make the experience whole a lot better. overall we had good time with the family.


    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
    Dear pashaiko: On this occasion we are very disappointed to know that despite all our attempts, we have not been able to achieve their complete satisfaction, we offer our most sincere apology. We hope to assist you in the future. Best regards, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • ocak 6 2020
    • Calgary, Kanada

    Sunshine6988

    “Father/Daughter Holiday Adventure to end the year!”


    My Dad and I have travelled throughout Mexico many times and this was our first stay at a Barceló property in Manzanillo (8 days) which met and exceeded our wants and needs. The excellent service provided by: Tania at the reception, Daniel Hernandez at the pool/beach service, Luis at morning buffet breakfasts, Eduardo Hernan Diaz (Captain at the Italian Restaurant) and his coworkers Pabulo and Lopez. These staff and many others are an awesome asset to this property and made our stay memorable! We also booked 2 tours with Hectours where David was a very knowledgeable and extremely customer service orientated tour guide! We enjoyed the options to have privacy when we wanted it adults only pool, cabana rental the last day. I loved the sunrises and bay where the water was calm to go in whenever I wanted and the nightly entertainment was a bonus too! We were also overwhelmed with the wildlife on the property: iguanas, hummingbirds, pelicans, and 2 hawks that were worked daily by handlers around the property which we have never seen before! We would absolutely recommend this property as it left a memorable impression on us!


    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
    Dear Sunshine6988: Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Guest Experience Manager.

    Aerial View of Barceló Hotel Karmina Palace Deluxe

    Barceló Karmina hotel, a paradise in Manzanillo.

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