Barceló Hotel Views  Karmina Palace Deluxe
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Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


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32 km Manzanillo Uluslararası Havalimanı

20 km Manzanillo Limanı

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Barceló Karmina

4.0/5 Round Indicators
| 4147 Görüşler

TOPLAM DEĞERLENDIRME

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DETAYLI DEĞERLENDIRME

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Kalite-fiyat ilişkisi

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Konum

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Uyku kalitesi

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Odalar

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Temizlik

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Hizmet


Yorumlar

Mükemmel

47% Complete

1980

Çok iyi

31% Complete

1290

Normal

11% Complete

483

Kötü

5% Complete

243

Çok kötü

3% Complete

152

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    Go325030 03/19/2019 Arkadaş kaçamakları

    “Great resort”

    We loved the resort and will definitely come back. The rooms are great-comfortable beds and pillows. Staff is outstanding. We enjoyed the activities staff so much-Arat Elizabeth and Christian. Specialty restaurants weren’t our favorite but we were always able to find good food. The buffet is one of the best we have ever had.

    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
     Dear Go325030: We thank you for the time dedicated for your opinion in your recent visit to the Barceló karmina hotel. We are pleased to know through your qualification that your recent experience at Barceló Karmina was to your liking, fulfilling your expectations. Best regards, Guest Experience Manager.

    Round Indicators
    SKM2014 Fort Smith, Kanada. 03/19/2019

    “Great time spent at this resort”

    This resort was a great vacation spot. Had not been to Manzanillo until three years ago. This resort was clean, friendly and quiet. Staff were friendly, accommodating and very courtious. Would most definitely go back again.

    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
     Dear SKM2014: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

    Round Indicators
    traderdocmw Austin,TX. 03/19/2019 Çift

    “Off ramp from the rat race”

    Spent a week here in the off season early March at this all inclusive resort. Not crowded. No spring breakers. Fantastic food. Sandy beach cove for snorkeling and kayaking. Multiple pools. Diverse restaurants with top notch dishes. Great place to decompress. off season rates are an incredible value even at premium level.

    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
     Dear traderdocmw: We are pleased to know through your opinion that we meet all your expectations. Thanking you about the evaluation of our hotel, we hope to continue being part of your future experiences. Best regards, Guest Experience Manager.

    Round Indicators
    bonr272 03/14/2019 Çift

    “One of a kind yet you’re nickel and dimed!”

    Barcelo Karmina is an excellent looking resort. It’s grounds are one of the best I’ve ever been to, in over 20 visits to Mexico. This being my first to Manzanillo. The thought, design, and care that was put into the grounds, pools,gardens, and vistas is absolutely breathtaking. Beyond the lush scenery and expansive playground, things slide down a degrading scale on service, hospitality, and beverage. Rooms The standard jr suite is more than adequate for an all inclusive. It’s well designed, comfortable, and extremely large. The room boasts two TV’s and a living area. We had some small issues with A/C which were quickly rectified. The upgraded suites at a premium level are Vegas style massive, with all the trimmings. In suite pools, bar, bondvillain butler, etc. Service Probably the most lacking of any category. Friendliness is not the strong suit for this resort. Upon checking in you are provided a list of what’s NOT included, and what you CANNOT do. Associated fines and penalties are quickly spelled out for any potential Infractions. I was expecting an orange jump suit and delousing by firehose, and work detail by the time the clerk was done... Every interaction seemed forced. And if you do not speak a little Spanish, I would not recommend this resort for you at all. In all honesty there is a curbed hostility that we could not pinpoint. But we certainly did not feel welcome. Tolerated, would be a more appropriate adjective. Food The food is the best we have had at any Mexican all inclusive. The on site Mexican restaurant, Agave, is incredible. Situated on its cliff side perch it is truly a special place. Buffet is standard, yet, these guys know how to make it not taste, or smell like buffet food. Beverages Awful. Just awful. I don’t know what we drank half the time, but it wasn’t alcohol. This is part of this resorts strategic class system. If you complain about the watered down bottom shelf, they will ask you to upgrade your experience to premium ($100 extra per day). And we are not talking top shelf spirits. Just spirits that haven’t been tampered with. Probably my number one gripe with any resort over the years. Be honest up front and don’t nickel and dime your guests. Furthermore, don’t polarize your offerings at the regular level so dramatically, so as to coerce your guests into upgrading. It will only Piss them off. Entertainment There is a song and dance team that performs nightly. Weekend nightclub. Standard. In summary This resort is stunning and beautiful. If you are into a chill vacation (pool, book, sleep, repeat), it’s a good place for sure. Learn / know the basic Spanish phrases before coming here. If being nickel and dimed for a decent drink hurts you worse than your latest gout attack....try El Dorado resorts. Our first time in Manzanillo, the conservative and reserved nature of staff could be more an idiosyncratic symptom of the state, albeit, I did not read that anywhere, and actually found my personal experience to be the antithesis. Mexican resorts are usually welcoming. This place is not. The expectation was we booked into a mid-high end resort. What you get is a low end experience with enforced restrictions, and the option to upgrade, at a steep price, for what you were originally sold. Mighty neighbourly....mighty neighbourly.... We would definitely try somewhere else next time.

    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
     Dear bonr272: Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Our food and beverage department maintains the highest standards in the preparation of the culinary dishes and drinks using the freshest ingredients. Our chef and bartenders daily inspects all of our buffet restaurants and bars to ensure that every day our guests may find new options. In case our guests have special requests, our sub chefs may make recommendations based on our fresh produce that is in stock. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best Regards, Guest Experience Manager.

    Round Indicators
    Donnalynnstdenis 03/10/2019 Çift

    “Barcelo, Karmina - Manzanillo 2019!!”

    We are currently enjoying day 4 at Barcelo Karmina Palace. The best bartenders ever work here, Daniel Hernandez caters to you at the beach, you won't have to wait for a drink once he knows what you're drinking! Daniel is the best! And Jorge and Carlos are a great team serving up amazing drinks and a lot of fun. Had to post a review already because these guys are making this a top notch vacation. Don't forget to book a horseback riding tour at Rancho Gama Mirarmar, it was such a beautiful adventure, we plan to go again before we head home. Gama might even let you ride his bull, Toro, now THAT was amazing! Manzanillo is AWESOME!!

    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
     Dear Donnalynnstdenis: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • mart 19 2019
    • Arkadaş kaçamakları

    Go325030

    “Great resort”


    We loved the resort and will definitely come back. The rooms are great-comfortable beds and pillows. Staff is outstanding. We enjoyed the activities staff so much-Arat Elizabeth and Christian. Specialty restaurants weren’t our favorite but we were always able to find good food. The buffet is one of the best we have ever had.


    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
    Dear Go325030: We thank you for the time dedicated for your opinion in your recent visit to the Barceló karmina hotel. We are pleased to know through your qualification that your recent experience at Barceló Karmina was to your liking, fulfilling your expectations. Best regards, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • mart 19 2019
    • Fort Smith, Kanada

    SKM2014

    “Great time spent at this resort”


    This resort was a great vacation spot. Had not been to Manzanillo until three years ago. This resort was clean, friendly and quiet. Staff were friendly, accommodating and very courtious. Would most definitely go back again.


    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
    Dear SKM2014: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • mart 19 2019
    • Austin,TX
    • Çift

    traderdocmw

    “Off ramp from the rat race”


    Spent a week here in the off season early March at this all inclusive resort. Not crowded. No spring breakers. Fantastic food. Sandy beach cove for snorkeling and kayaking. Multiple pools. Diverse restaurants with top notch dishes. Great place to decompress. off season rates are an incredible value even at premium level.


    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
    Dear traderdocmw: We are pleased to know through your opinion that we meet all your expectations. Thanking you about the evaluation of our hotel, we hope to continue being part of your future experiences. Best regards, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • mart 14 2019
    • Çift

    bonr272

    “One of a kind yet you’re nickel and dimed!”


    Barcelo Karmina is an excellent looking resort. It’s grounds are one of the best I’ve ever been to, in over 20 visits to Mexico. This being my first to Manzanillo. The thought, design, and care that was put into the grounds, pools,gardens, and vistas is absolutely breathtaking. Beyond the lush scenery and expansive playground, things slide down a degrading scale on service, hospitality, and beverage. Rooms The standard jr suite is more than adequate for an all inclusive. It’s well designed, comfortable, and extremely large. The room boasts two TV’s and a living area. We had some small issues with A/C which were quickly rectified. The upgraded suites at a premium level are Vegas style massive, with all the trimmings. In suite pools, bar, bondvillain butler, etc. Service Probably the most lacking of any category. Friendliness is not the strong suit for this resort. Upon checking in you are provided a list of what’s NOT included, and what you CANNOT do. Associated fines and penalties are quickly spelled out for any potential Infractions. I was expecting an orange jump suit and delousing by firehose, and work detail by the time the clerk was done... Every interaction seemed forced. And if you do not speak a little Spanish, I would not recommend this resort for you at all. In all honesty there is a curbed hostility that we could not pinpoint. But we certainly did not feel welcome. Tolerated, would be a more appropriate adjective. Food The food is the best we have had at any Mexican all inclusive. The on site Mexican restaurant, Agave, is incredible. Situated on its cliff side perch it is truly a special place. Buffet is standard, yet, these guys know how to make it not taste, or smell like buffet food. Beverages Awful. Just awful. I don’t know what we drank half the time, but it wasn’t alcohol. This is part of this resorts strategic class system. If you complain about the watered down bottom shelf, they will ask you to upgrade your experience to premium ($100 extra per day). And we are not talking top shelf spirits. Just spirits that haven’t been tampered with. Probably my number one gripe with any resort over the years. Be honest up front and don’t nickel and dime your guests. Furthermore, don’t polarize your offerings at the regular level so dramatically, so as to coerce your guests into upgrading. It will only Piss them off. Entertainment There is a song and dance team that performs nightly. Weekend nightclub. Standard. In summary This resort is stunning and beautiful. If you are into a chill vacation (pool, book, sleep, repeat), it’s a good place for sure. Learn / know the basic Spanish phrases before coming here. If being nickel and dimed for a decent drink hurts you worse than your latest gout attack....try El Dorado resorts. Our first time in Manzanillo, the conservative and reserved nature of staff could be more an idiosyncratic symptom of the state, albeit, I did not read that anywhere, and actually found my personal experience to be the antithesis. Mexican resorts are usually welcoming. This place is not. The expectation was we booked into a mid-high end resort. What you get is a low end experience with enforced restrictions, and the option to upgrade, at a steep price, for what you were originally sold. Mighty neighbourly....mighty neighbourly.... We would definitely try somewhere else next time.


    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
    Dear bonr272: Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Our food and beverage department maintains the highest standards in the preparation of the culinary dishes and drinks using the freshest ingredients. Our chef and bartenders daily inspects all of our buffet restaurants and bars to ensure that every day our guests may find new options. In case our guests have special requests, our sub chefs may make recommendations based on our fresh produce that is in stock. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best Regards, Guest Experience Manager.

    DEĞERLENDIRME

    Round Indicators

    • mart 10 2019
    • Çift

    Donnalynnstdenis

    “Barcelo, Karmina - Manzanillo 2019!!”


    We are currently enjoying day 4 at Barcelo Karmina Palace. The best bartenders ever work here, Daniel Hernandez caters to you at the beach, you won't have to wait for a drink once he knows what you're drinking! Daniel is the best! And Jorge and Carlos are a great team serving up amazing drinks and a lot of fun. Had to post a review already because these guys are making this a top notch vacation. Don't forget to book a horseback riding tour at Rancho Gama Mirarmar, it was such a beautiful adventure, we plan to go again before we head home. Gama might even let you ride his bull, Toro, now THAT was amazing! Manzanillo is AWESOME!!


    Guest Experience Manager. bkarmina19 - Barcelo Karmina, bu yorumu yanıtladı
    Dear Donnalynnstdenis: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards, Guest Experience Manager.

    Aerial View of Barceló Hotel Karmina Palace Deluxe

    Barceló Karmina hotel, a paradise in Manzanillo.

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