Barceló Hotel Pool  Cuernavaca

Occidental Cuernavaca

Texto: 31018 Cuernavaca'nın tarihi ve anıtsal merkezine komşudur. İş seyahatleri için mükemmel bir seçimdir. Calle Coronel Ahumanda 203, Colonia Lomas del Mirador | 62500 Cuernavaca, Morelos
+52 777 316 3839 -
Occidental Cuernavaca Texto: 31018 3.5 out of 5 based on 186 ratings. 186 user reviews.
Occidental Cuernavaca reviewed by raul s on . Nice hotel. This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a... Rating: 4
map

Occidental Cuernavaca

Calle Coronel Ahumanda 203, Colonia Lomas del Mirador   62500 Cuernavaca, Morelos  


Places of Interest

100 km Benito Juárez Uluslararası Havalimanı, Mexico DF

80 km Federal Bölge

40 km Tepoztlan (Arkeolojik Bölge)

35 km Xochicalco (Arkeolojik Bölge)

Premios y Reconocimientos Prizes and awards

Müşterilerin Düşünceleri

Bir gezginden daha iyi bir uzman yoktur.

Occidental Cuernavaca

3.5/5 Round Indicators
| 193 Görüşler

TOPLAM DEĞERLENDIRME

Round Indicators

DETAYLI DEĞERLENDIRME

Round Indicators

Kalite-fiyat ilişkisi

Round Indicators

Konum

Round Indicators

Uyku kalitesi

Round Indicators

Odalar

Round Indicators

Temizlik

Round Indicators

Hizmetler


GEZGINLERIN PUANLAMASI

Mükemmel

26% Complete

51

Çok iyi

41% Complete

80

Normal

17% Complete

34

Kötü

8% Complete

16

Çok kötü

6% Complete

12

Filtreleme kriteri

Sıralama kriteri

    Round Indicators
    moytriana Mexico City, Meksika. 03/28/2017 İş

    “OVERBOOKED NIGHTMARE”

    We arrived at the hotel late at night just to find out that our reservation was gone. The person at the desk who didn't knew how to handle the situation at all , apologized for the inconvinience and told us to leave. At the moment another client was there arguing he was assigned a room that was already occupied. This was a bummer since we had to look up for another hotel near the area for the night without any reservation My impressions after this is that a big name like barcelo should look up after this kind of operational mistakes, it is completley unacceptable to deal with this kind of situations .

    Subdirector Marco G - Occidental Cuernavaca, bu yorumu yanıtladı
     Dear Moytriana, Thank you for the time you took out of your day to share your comments regarding your recent visit to our Resort. Overbooking is a highly exceptional situation for Barceló that is prevented by proceeding with a sales stop on all sales channels whenever we reach a certain amount of bookings for a same period, unfortunately it may happen that a booking is made simultanesly and passes through. In these cases, we immediately inform the collaborating travel agents so as to offer an alternative accommodation in the same area and with similar characteristics to ensure our guests can enjoy the holiday they have been looking forward to, striving to minimize the impact on their overall holiday expérience, please accept our sincerest apologies for any inconvenience occured. Once again we thank you for sharing this valuable feedback with us. Best Regards, Gerardo Caligari, General Manager.

    Round Indicators
    vandormoni Dublin, İrlanda. 03/15/2017 Aile

    “Couple and 2.5year old ”

    Such a lovely place! We have spent 2 nights here with my hubby and my 2.5 year old daughter and we absolutely loved it! Staff is very helpful Pools are warm and clean, breakfast was nice with ots of choices Location is okay, we didn't really leave the hotel Had dinner in the hotel once, nothing special.

    Subdirector Marco G - Occidental Cuernavaca, bu yorumu yanıtladı
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members. We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager

    Round Indicators
    raul s 02/05/2017 Aile

    “Nice hotel. ”

    This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a little bit hard and there is not that much parking lot but there is a place you can leave your car. This is a hotel I will come back again.

    Subdirector Marco G - Occidental Cuernavaca, bu yorumu yanıtladı
     Dear Mrs. Raúl, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Please rest assured we have taken good note of your remarks, thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager Occidental Cuernavaca

    Round Indicators
    Tony H 11/03/2016 İş

    “Hotel ok, restaurant mwha”

    Hotel is good, the rooms are clean and comfortable. The walls are not to thick, so it is not quiet, but it is not that you can understand every word in the other room. The people of the hotel are friendly. The restaurant is ok, but I don't recommend diner. The breakfast is also ok, but nothing special. Personally if traveling on holidays I would go across the street to sanborns for breakfast or diner. The price/quality is I think better

    Subdirector Marco G - Occidental Cuernavaca, bu yorumu yanıtladı
     Dear Tony H; Thank you for contacting us and sharing your experience in TripAdvisor.. Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We very much appreciate your comments that help us to continue improving our facilities and services. We truly hope to have the opportunity in serving you in the near future to show you our commitment in to service. Warm regards, Marco Guerrero Subdirector Occidental Cuernavaca

    Round Indicators
    jaguares69 Chicago, Illinois. 07/20/2016 Aile

    “Service could have been better.”

    I have to say I was very surprised with my experience at this Barcelo as I have stayed at others and didn't expect it to go this bad. My family and I booked 3 rooms this past weekend as we attended my aunt's 90th birthday party. Which I have to say I had to leave the party to go and get everyone checked in. When my family arrived to check in they were told that they only had one reservation and no other rooms were available. In order to get checked in they would have to pay the nightly rate of $2000+ pesos. Before I arrived I tried calling to see if we could take care of this problem without me going in but it was unsuccessful. Once I arrived I brought in my copy of the room I paid for and they found rooms for us. We were all separated. One of the rooms didn't have towels, good thing we brought our own. In my room I had to share a King size bed with my mother as they didn't have any other rooms available. Our room had empty boxes of pills in the bathroom and it looked like someone had already stayed there. Since it was so late at night and we just wanted to get some rest we just took the room. I never expected to have this type of service, I was very disappointed. I was told to avoid this next time that I should book directly with the hotel. I do have to mention that I always use Hotels.com to book rooms and never had a problem. I have used them for years now and even used it in Cancun at the Barcelo TuCancun and used my free night without a problem.

    Subdirector Juan C - Occidental Cuernavaca, bu yorumu yanıtladı
     Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´t happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost importance to us being of our guests. We invite you to return to this your hotel so you can see for yourself that your comments have been taken into account to improve the quality of the hotel. Best regards.

    DEĞERLENDIRME

    Round Indicators

    • mart 28 2017
    • Mexico City, Meksika
    • İş

    moytriana

    “OVERBOOKED NIGHTMARE”


    We arrived at the hotel late at night just to find out that our reservation was gone. The person at the desk who didn't knew how to handle the situation at all , apologized for the inconvinience and told us to leave. At the moment another client was there arguing he was assigned a room that was already occupied. This was a bummer since we had to look up for another hotel near the area for the night without any reservation My impressions after this is that a big name like barcelo should look up after this kind of operational mistakes, it is completley unacceptable to deal with this kind of situations .


    Subdirector Marco G - Occidental Cuernavaca, bu yorumu yanıtladı
    Dear Moytriana, Thank you for the time you took out of your day to share your comments regarding your recent visit to our Resort. Overbooking is a highly exceptional situation for Barceló that is prevented by proceeding with a sales stop on all sales channels whenever we reach a certain amount of bookings for a same period, unfortunately it may happen that a booking is made simultanesly and passes through. In these cases, we immediately inform the collaborating travel agents so as to offer an alternative accommodation in the same area and with similar characteristics to ensure our guests can enjoy the holiday they have been looking forward to, striving to minimize the impact on their overall holiday expérience, please accept our sincerest apologies for any inconvenience occured. Once again we thank you for sharing this valuable feedback with us. Best Regards, Gerardo Caligari, General Manager.

    DEĞERLENDIRME

    Round Indicators

    • mart 15 2017
    • Dublin, İrlanda
    • Aile

    vandormoni

    “Couple and 2.5year old ”


    Such a lovely place! We have spent 2 nights here with my hubby and my 2.5 year old daughter and we absolutely loved it! Staff is very helpful Pools are warm and clean, breakfast was nice with ots of choices Location is okay, we didn't really leave the hotel Had dinner in the hotel once, nothing special.


    Subdirector Marco G - Occidental Cuernavaca, bu yorumu yanıtladı
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members. We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager

    DEĞERLENDIRME

    Round Indicators

    • şubat 5 2017
    • Aile

    raul s

    “Nice hotel. ”


    This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a little bit hard and there is not that much parking lot but there is a place you can leave your car. This is a hotel I will come back again.


    Subdirector Marco G - Occidental Cuernavaca, bu yorumu yanıtladı
    Dear Mrs. Raúl, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Please rest assured we have taken good note of your remarks, thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Gerardo Caligari General Manager Occidental Cuernavaca

    DEĞERLENDIRME

    Round Indicators

    • kasım 3 2016
    • İş

    Tony H

    “Hotel ok, restaurant mwha”


    Hotel is good, the rooms are clean and comfortable. The walls are not to thick, so it is not quiet, but it is not that you can understand every word in the other room. The people of the hotel are friendly. The restaurant is ok, but I don't recommend diner. The breakfast is also ok, but nothing special. Personally if traveling on holidays I would go across the street to sanborns for breakfast or diner. The price/quality is I think better


    Subdirector Marco G - Occidental Cuernavaca, bu yorumu yanıtladı
    Dear Tony H; Thank you for contacting us and sharing your experience in TripAdvisor.. Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We very much appreciate your comments that help us to continue improving our facilities and services. We truly hope to have the opportunity in serving you in the near future to show you our commitment in to service. Warm regards, Marco Guerrero Subdirector Occidental Cuernavaca

    DEĞERLENDIRME

    Round Indicators

    • temmuz 20 2016
    • Chicago, Illinois
    • Aile

    jaguares69

    “Service could have been better.”


    I have to say I was very surprised with my experience at this Barcelo as I have stayed at others and didn't expect it to go this bad. My family and I booked 3 rooms this past weekend as we attended my aunt's 90th birthday party. Which I have to say I had to leave the party to go and get everyone checked in. When my family arrived to check in they were told that they only had one reservation and no other rooms were available. In order to get checked in they would have to pay the nightly rate of $2000+ pesos. Before I arrived I tried calling to see if we could take care of this problem without me going in but it was unsuccessful. Once I arrived I brought in my copy of the room I paid for and they found rooms for us. We were all separated. One of the rooms didn't have towels, good thing we brought our own. In my room I had to share a King size bed with my mother as they didn't have any other rooms available. Our room had empty boxes of pills in the bathroom and it looked like someone had already stayed there. Since it was so late at night and we just wanted to get some rest we just took the room. I never expected to have this type of service, I was very disappointed. I was told to avoid this next time that I should book directly with the hotel. I do have to mention that I always use Hotels.com to book rooms and never had a problem. I have used them for years now and even used it in Cancun at the Barcelo TuCancun and used my free night without a problem.


    Subdirector Juan C - Occidental Cuernavaca, bu yorumu yanıtladı
    Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´t happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost importance to us being of our guests. We invite you to return to this your hotel so you can see for yourself that your comments have been taken into account to improve the quality of the hotel. Best regards.

    Kapat 

    Geri Bir otel bulun

    Otelin yeri Mexico

    Seç Mexico

    Otelin yeri Spain

    Seç Spain

    Yolculuğa başlayacağım yer

    TÜMÜ A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    Gideceğim yer

      Tarihler yanlış
      Lütfen geçerli tarihleri girin

    GECELER

    (İsteğe bağlı tarihler)

    İndirim veya promosyon kodu, normal fiyat üzerinden indirim yapılmasını sağlayan, harflerden ve/veya rakamlardan oluşan bir kombinasyondur. my Barcelo'ya üye olarak, sosyal ağlarda bizi takip ederek veya rezervasyonlarınızı Barcelo.com'dan yaparak özel kampanyalar yoluyla indirim kodları kazanabilirsiniz. 

    Eğer bir indirim kodunuz varsa, şimdi girmeniz halinde bu rezervasyona ilgili indirim uygulanacaktır. İndirim ek hizmet ücretlerine uygulanmaz. Bir indirim kodu ile özel indirimlerin olası bir kombinasyonunu teşkil edecek şekilde, maksimum toplam indirim tutarı, fiyat tarifesi üzerinden %25 olacaktır (son odalar promosyonunun söz konusu olduğu durumlar hariç olmak üzere). Rezervasyon başına yalnızca bir indirim kodu kabul edilir.

    Tarifeler yükleniyor...
    Otele atanmış bir tarife yok

    En iyi online fiyat garantisi

    Daha iyi bir fiyat bulursanız, mevcut fiyatta indirim yapacağız.

    Aradaki farkı iade ediyor ve nihai rezervasyon fiyatı üzerinden %10'luk ilave indirim uyguluyoruz. Buradan daha fazla bilgi edinebilirsiniz...