Interiores del hotel Occidental Hotel El Embajador
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Karte und Lage

Avda. Sarasota, 65. Ensanche Bella Vista   10110 Santo Domingo ,   República Dominicana  


Attraktionen

32,3 km Internationaler Flughafen Las Américas

17,7 km Internationaler Flughafen El Higuero

3,8 km Downtown Center

6,5 km Zona Colonial in Santo Domingo

Premios y Reconocimientos

Preise und Auszeichnungen

Bewertungen der Gäste

Es gibt keine besseren Experten als andere Reisende.

El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 214 Bewertungen

GESAMTBEWERTUNG

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DETAILLIERTE BEWERTUNG

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Preis-Leistungs-Verhältnis

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Lage

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Schlafqualität

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Zimmer

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Sauberkeit

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Service


Feedback

Hervorragend

77% Complete

165

Sehr gut

14% Complete

31

Normal

4% Complete

9

Schlecht

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4

Sehr schlecht

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    Round Indicators
    TheEarthWarrior 01/07/2019 Familie

    “We will 100% be back!”

    What an incredible experience! We'll never stay anywhere else on future visits to Santo Domingo! Each and every staff member treated us like royalty and our 1-year old daughter was loved and catered do every day. Staff went out of their way to ensure we had a fantastic time in D.R., suggesting family-friendly places to go with our daughter and even giving us a tour of the hotel grounds and rooms. When there was an issue with our room, they quickly changed us to another and immediately tended to the problem. The food was fantastic (especially the breakfast) and everything was beautiful and phenomenal! They even had a children's area with swings. Highly recommended.

    Anais P, Guest Experience Manager von El Embajador, A Royal Hideaway Hotel, hat diese Bewertung kommentiert
     Dear TheEarthWarrior, It's a pleasure to read such a wonderful comment on your stay with us! First of all, we thank you for choosing the El Embajador, a Royal Hideaway Hotel for your stay. We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. We are at your complete disposal for anything you may need and we hope to see you soon back with us. Best Regards, Anais G. Peron Guest Experience Manager

    Round Indicators
    rafaelj2019 Bronx, New York. 01/03/2019 Paare

    “New year eve dinner”

    Am a frecuent visitor at the embajador and never has a bad experience until december 31st. We book a dinner for 7 at the embassy garden with paid reservation for 10:00 pm, when we arrived to the venue they told us we have to wait, but in the meantime we checked the salon and for our surprise no table for 7, the manager came out and told me to wait, i argue with ,him another waiter that now me came and told me my table was prepare and he don’t know what happen, after 40 minutes we was seated and 20 minutes later was served water. Look like the oversold the place or a late minute guest get my table, this was a disturbing situation for me and family . Rafael Jansen , 9177218817, New York

    Anais P, Guest Experience Manager von El Embajador, A Royal Hideaway Hotel, hat diese Bewertung kommentiert
     Dear Mr. Jansen, First of all, we would like to thank you for taking the time to share your experience with us, as your comments are essential for our constant improvement. There are few guests like you, who send us their complaints in this way to make us understand where we fail and how we should improve. We will contact you directly to address what happened during the New year Eve dinner. We remain at your disposal for anything you may need, Best Regards, Anais G. Peron Guest Experience Manager

    Round Indicators
    Departure58308969729 01/01/2019 Paare

    “Will definitely keep coming back to this hotel!”

    You can't go wrong with this hotel. The service, cleanliness, and location are great. The one thing I will complain about is the lack of more sunbeds for their guests; they only have ~30 for everyone and every time we went to the pool, we had to wait until someone left theirs so we could grab one. It was very annoying and that's the one area I think they should focus on. Also, they wanted to me pay extra for an early check in and that's the first time a hotel has asked me for such thing. The situation could've been handled better.

    Anais P, Guest Experience Manager von El Embajador, A Royal Hideaway Hotel, hat diese Bewertung kommentiert
     Dear Departure58308969729, We thank you for having dedicated your time to share your recent experience with the El Embajador, a Royal Hideaway Hotel. We are thrilled that you have enjoyed your stay, the service and the location. We especially thank you for taking the time to share your point of view regarding the pool with us, as your comments are essential for our constant improvement. There are few guests like you, who send us their suggestion in this way to make us understand where we fail and how we should improve. We will pass your comment to the Management in order to be able to find a suitable solution for the pool and allowing in this way, our clients to full enjoy our facilities. We remain at your complete disposal, please don't hesitate to contact us for anything you may need, Best Regards, Anais G. Peron Guest Experience Manager

    Round Indicators
    April M 12/31/2018 Familie

    “Oasis in the city”

    We were here for several days after a medical emergency. This hotel and it's beautiful ground were an oasis for us. The rooms are super comfortable and modern and the staff are attentive and competent.

    Anais P, Guest Experience Manager von El Embajador, A Royal Hideaway Hotel, hat diese Bewertung kommentiert
     Dear Mrs. April, We thank you for the time spent sharing your impressions of your recent stay at El Embajador, a Royal Hideaway, and that this review is so positive. It is a privilege to have had the opportunity to serve you and meet all your needs, especially after such an emergency. we are at your service for anything you may need, please don't hesitate to contact us, Best Regards, Anais G. Peron Guest Experience Manager

    Round Indicators
    797sunny 12/27/2018 Familie

    “Christmas”

    It was a great stay during Christmas! We enjoyed the room, garden, Spa, Christmas diner and the gym. Very friendly service. Great breakfast every day. Beautiful hotel, swimming pool and Terrace. Ver luxurary.

    Anais P, Guest Experience Manager von El Embajador, A Royal Hideaway Hotel, hat diese Bewertung kommentiert
     Dear 797sunny Thank you for deciding in favor of El Embajador, a Royal Hideaway Hotel. Wow such lovely words about your stay. It is a pleasure to see all the positive aspects you noticed during you stay. Thank you for finding these words of praise about our hotel, I am delighted to read your compliments about our rooms and amenities. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. Best regards, Anais G. Peron Guest Experience Manager

    BEWERTUNG

    Round Indicators

    • januar 7 2019
    • Familie

    TheEarthWarrior

    “We will 100% be back!”


    What an incredible experience! We'll never stay anywhere else on future visits to Santo Domingo! Each and every staff member treated us like royalty and our 1-year old daughter was loved and catered do every day. Staff went out of their way to ensure we had a fantastic time in D.R., suggesting family-friendly places to go with our daughter and even giving us a tour of the hotel grounds and rooms. When there was an issue with our room, they quickly changed us to another and immediately tended to the problem. The food was fantastic (especially the breakfast) and everything was beautiful and phenomenal! They even had a children's area with swings. Highly recommended.


    Anais P, Guest Experience Manager von El Embajador, A Royal Hideaway Hotel, hat diese Bewertung kommentiert
    Dear TheEarthWarrior, It's a pleasure to read such a wonderful comment on your stay with us! First of all, we thank you for choosing the El Embajador, a Royal Hideaway Hotel for your stay. We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. We are at your complete disposal for anything you may need and we hope to see you soon back with us. Best Regards, Anais G. Peron Guest Experience Manager

    BEWERTUNG

    Round Indicators

    • januar 3 2019
    • Bronx, New York
    • Paare

    rafaelj2019

    “New year eve dinner”


    Am a frecuent visitor at the embajador and never has a bad experience until december 31st. We book a dinner for 7 at the embassy garden with paid reservation for 10:00 pm, when we arrived to the venue they told us we have to wait, but in the meantime we checked the salon and for our surprise no table for 7, the manager came out and told me to wait, i argue with ,him another waiter that now me came and told me my table was prepare and he don’t know what happen, after 40 minutes we was seated and 20 minutes later was served water. Look like the oversold the place or a late minute guest get my table, this was a disturbing situation for me and family . Rafael Jansen , 9177218817, New York


    Anais P, Guest Experience Manager von El Embajador, A Royal Hideaway Hotel, hat diese Bewertung kommentiert
    Dear Mr. Jansen, First of all, we would like to thank you for taking the time to share your experience with us, as your comments are essential for our constant improvement. There are few guests like you, who send us their complaints in this way to make us understand where we fail and how we should improve. We will contact you directly to address what happened during the New year Eve dinner. We remain at your disposal for anything you may need, Best Regards, Anais G. Peron Guest Experience Manager

    BEWERTUNG

    Round Indicators

    • januar 1 2019
    • Paare

    Departure58308969729

    “Will definitely keep coming back to this hotel!”


    You can't go wrong with this hotel. The service, cleanliness, and location are great. The one thing I will complain about is the lack of more sunbeds for their guests; they only have ~30 for everyone and every time we went to the pool, we had to wait until someone left theirs so we could grab one. It was very annoying and that's the one area I think they should focus on. Also, they wanted to me pay extra for an early check in and that's the first time a hotel has asked me for such thing. The situation could've been handled better.


    Anais P, Guest Experience Manager von El Embajador, A Royal Hideaway Hotel, hat diese Bewertung kommentiert
    Dear Departure58308969729, We thank you for having dedicated your time to share your recent experience with the El Embajador, a Royal Hideaway Hotel. We are thrilled that you have enjoyed your stay, the service and the location. We especially thank you for taking the time to share your point of view regarding the pool with us, as your comments are essential for our constant improvement. There are few guests like you, who send us their suggestion in this way to make us understand where we fail and how we should improve. We will pass your comment to the Management in order to be able to find a suitable solution for the pool and allowing in this way, our clients to full enjoy our facilities. We remain at your complete disposal, please don't hesitate to contact us for anything you may need, Best Regards, Anais G. Peron Guest Experience Manager

    BEWERTUNG

    Round Indicators

    • dezember 31 2018
    • Familie

    April M

    “Oasis in the city”


    We were here for several days after a medical emergency. This hotel and it's beautiful ground were an oasis for us. The rooms are super comfortable and modern and the staff are attentive and competent.


    Anais P, Guest Experience Manager von El Embajador, A Royal Hideaway Hotel, hat diese Bewertung kommentiert
    Dear Mrs. April, We thank you for the time spent sharing your impressions of your recent stay at El Embajador, a Royal Hideaway, and that this review is so positive. It is a privilege to have had the opportunity to serve you and meet all your needs, especially after such an emergency. we are at your service for anything you may need, please don't hesitate to contact us, Best Regards, Anais G. Peron Guest Experience Manager

    BEWERTUNG

    Round Indicators

    • dezember 27 2018
    • Familie

    797sunny

    “Christmas”


    It was a great stay during Christmas! We enjoyed the room, garden, Spa, Christmas diner and the gym. Very friendly service. Great breakfast every day. Beautiful hotel, swimming pool and Terrace. Ver luxurary.


    Anais P, Guest Experience Manager von El Embajador, A Royal Hideaway Hotel, hat diese Bewertung kommentiert
    Dear 797sunny Thank you for deciding in favor of El Embajador, a Royal Hideaway Hotel. Wow such lovely words about your stay. It is a pleasure to see all the positive aspects you noticed during you stay. Thank you for finding these words of praise about our hotel, I am delighted to read your compliments about our rooms and amenities. We hope to continue being your first lodging option every time you visit the city of Santo Domingo. Best regards, Anais G. Peron Guest Experience Manager

    Schließen 

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