Reduced room capacity in common and leisure areas (subject to the recommendations from the health authorities at all times). There are maximum capacities in all the common areas and measures have been introduced to control these and to maintain social distancing (e.g., with stickers on the floors marking the safe distance, traffic flows to avoid congestion, posters with information, etc.).

Unnecessary decorative elements (carpets, extra pillows, kettle and all stationary) will be removed from the rooms. Staff wear protective equipment and bed and bathroom linen are washed at temperatures higher than 60ºC.

Reduced seating capacity in restaurant areas (subject to the recommendations from health authorities at all times). 

Guests must wear a mask in the breakfast buffet area, and guests must bring their own masks. Similarly, the use of hand sanitiser is obligatory in order to enter the restaurant and the buffet area, as well as before and after using high-touch objects (e.g., coffee machines, toasters, etc.). It is also obligatory to respect the traffic flow indicated in the buffet area at all times.

Children under 12 may access the buffet area but only when accompanied by their parents, who will be responsible for serving the child’s food.

We hereby inform you that as per the recommendations from our health and safety advisers, we have eliminated the requirement of wearing gloves in our buffet.

Specialists have indicated that the safest method is frequent disinfection with hydroalcoholic gel, which is mandatory whenever serving food from our buffet or coming into contact with any frequently touched surface. 

At Barceló Hotel Group, we are highly committed to sustainability, so we prefer not to generate plastic waste if not strictly necessary.

However, guests may continue to wear gloves voluntarily, if desired.

*Gastrobar La Santa María

In order to control seating capacity and to guarantee compliance with social distancing measures for the safety of all our guests, we recommend making a reservation via our app or by asking the reception.

Mealtimes for lunch and dinner have been established, during which our usual menu will be available.

It is compulsory to make a booking via the hotel’s app in order to use the fitness studio. The maximum capacity has been limited in accordance with the compulsory measures and recommendations from the health authorities.

It is compulsory to make a booking via our app under “Swimming pool” in order to gain access to this facility.

Capacity has been reduced to 50% in the pool itself and a sun loungers have been arranged at a safe distance from one another. A minimum space of at least 1.5 metres shall be left between groups of sun loungers.

The pool bar will not be open; however, guests can request snacks or drinks via the hotel’s app using the “Grab & Go” service, collect from the Gastrobar La Santa María and consume them in the pool area.

The use of masks is determined by the health authorities at all times. Currently, mask usage is compulsory even if it is possible to maintain a safe social distance of at least 1.5 metres. Guests must bring their own masks.