Policy on accepting pets:
1. Bookings: A maximum of one pet is allowed per room. Bookings for rooms may never be exclusively for pets.
2. The programme is intended for dogs with a maximum weight of 15 kg.
3. Guests must ensure that their pets are under control at all times, using a lead or travel carrier whenever they are not in the room.
4. When the room is being cleaned, or any other service is carried out within it, the pet must be removed from the room or will have to be contained in its travel carrier or kept on its lead by its owners.
5. Guests must be responsible for discarding their pets’ waste.
6. Guests must have all legal documentation regarding their pet at the time of check-in, as it may be required at any given time by the hotel’s management, and they must also fill in a form.
7. Guests must ensure that their pets do not make any noise or disturb the other guests’ peace and quiet. If the hotel determines that the pet is bothering other hotel guests, the management may ask, at their complete discretion, for the pet to be moved to another room or kept outside the hotel. Barceló hotels reserve the right to cancel a guest’s stay immediately in the event of the pet disturbing other guests staying at the hotel, with the pet owner having no right to lodge a claim or demand compensation.
8. The hotel reserves the right to make an additional charge if the pet causes any damage or if the guest uses towels or pillows for the pet. Guests agree to pay the hotel for any repairs, cleaning or damage caused by their pets.
9. Guests with pets must sign this document assuming responsibility for any damage caused by their pets. The hotel can refuse to accept a pet if the management consider that it is dangerous or could frighten, harm or disturb the other guests.
10. The rate for the pet is €25 per stay, with an additional supplement of €25 for cleaning.
