Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 This luxurious hotel, on a delightful beach in the Riviera Maya, is reserved exclusively for adults and offers 5-star accommodations. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 3973 ratings. 3973 user reviews.
Royal Hideaway Playacar - Adults only reviewed by rodolfoalexanderc on . Wonderful! The pool and beach were exactly what my girlfriend and I needed after months of relentless work here in Colorado. But I have to say the best thing about this resort was the PEOPLE. What a fantastic... Rating: 5
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Points of Interest

37.5 mi Cancun International Airport 

10 min. Playa del Carmen

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 3979 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

73% Complete

2916

Very good

17% Complete

704

Average

5% Complete

218

Poor

2% Complete

94

Very poor

1% Complete

47

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    Round Indicators
    elizabethmE7509UZ Parkersburg, West Virginia. 05/25/2017 Couples

    “Tremendous staff and facility!”

    Staff is extremely quick and friendly going above and beyond to please. They even decorated my room and arranged multiple Birthday surprises. Having a concierge right outside the door was so convenient. The hotel was exquisite and extremely comfortable. Food options were great and varied. Beach had soft sand with plenty of chair cabanas available right on the water. The pool on the ocean was clean with great service right from the infinity edge pool. The only downside was the ocean was full of kelp by each afternoon.
    Round Indicators
    323delzan Elkton, Florida. 05/25/2017 Couples

    “Royal Hideaway - Top Notch as Expected”

    Our third visit to this Resort - and we were not disappointed. Despite minor glitches here and there - overall service provided is excellent, and the employees are all willing to engage in personal conversations showing an interest in their guests. The food served is top shelf - presented in a most appealing way - and of excellent quality. The restaurants at Royal Hideaway match restaurants on Anguilla and French St. Marteen in quality and presentation. We will certainly avail ourselves of a fourth and subsequent visits.
    Round Indicators
    Charlie W 05/24/2017 Business

    “Beautiful location, hotel and facilities but service needs work”

    Stayed for 4 nights in May as part of a company rewards trip. The location, facilities and room were fantastic. Food was beyond my expectations- fresh, tasty and plentiful. The resort is clean and the pools, bars and restaurants are first class. We had a couple of issues with service during out brief stay - both of which can happen - the disappointment was that neither were resolved nor was there much recognition from the staff or management or offer of an apology. Most disappointing was when we ordered breakfast room service - we were told it would take 30 mins - and hour and 20 mins later still no sign. We had to leave for the day on an excursion and so didn't eat until after 2.30 in the afternoon. Shame such a simple thing couldn't be done. We flagged this a couple of times to the 'butler' (non existent in our area btw) and to the reception staff - no real response. To be honest I think they were really stretched whilst we were there. Overall this was a great break and a lovely hotel - we had a fantastic time / but then I always do with my lovely partner :).

    Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review
     Dear Charlie W, Thank you for sharing with us your experience at Royal Hideaway Playacar. We extend our apologies for the difficulties you experienced during your stay. The lack of follow up you are describing is a weak point we are now targeting. It is through reviews like yours that we continue improving our service. Thank you again for your valued review and for visiting us.

    Round Indicators
    rodolfoalexanderc 05/24/2017 Couples

    “Wonderful!”

    The pool and beach were exactly what my girlfriend and I needed after months of relentless work here in Colorado. But I have to say the best thing about this resort was the PEOPLE. What a fantastic staff! We were always very well taken care of. They were an absolute pleasure to be around.

    Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I am sure they will be encouraged by. Kind Regards.

    Round Indicators
    craigk602 Overland Park, Kansas. 05/23/2017 Couples

    “Great experience”

    Staff worked hard so you enjoyed everything about your stay. The food was excellent, the views were perfect. More shows at night would have been a nice upgrade, I would recommend this hotel to friends and we will come back again.

    Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review
     Dear craigk602, Thank you for highlighting your favorite services of Royal Hideaway and for choosing us as your holiday destination. We appreciate your recommendations and we hope to see you again in a near future! Warm regards.

    EVALUATION

    Round Indicators

    • may 25 2017
    • Parkersburg, West Virginia
    • Couples

    elizabethmE7509UZ

    “Tremendous staff and facility!”


    Staff is extremely quick and friendly going above and beyond to please. They even decorated my room and arranged multiple Birthday surprises. Having a concierge right outside the door was so convenient. The hotel was exquisite and extremely comfortable. Food options were great and varied. Beach had soft sand with plenty of chair cabanas available right on the water. The pool on the ocean was clean with great service right from the infinity edge pool. The only downside was the ocean was full of kelp by each afternoon.


    EVALUATION

    Round Indicators

    • may 25 2017
    • Elkton, Florida
    • Couples

    323delzan

    “Royal Hideaway - Top Notch as Expected”


    Our third visit to this Resort - and we were not disappointed. Despite minor glitches here and there - overall service provided is excellent, and the employees are all willing to engage in personal conversations showing an interest in their guests. The food served is top shelf - presented in a most appealing way - and of excellent quality. The restaurants at Royal Hideaway match restaurants on Anguilla and French St. Marteen in quality and presentation. We will certainly avail ourselves of a fourth and subsequent visits.


    EVALUATION

    Round Indicators

    • may 24 2017
    • Business

    Charlie W

    “Beautiful location, hotel and facilities but service needs work”


    Stayed for 4 nights in May as part of a company rewards trip. The location, facilities and room were fantastic. Food was beyond my expectations- fresh, tasty and plentiful. The resort is clean and the pools, bars and restaurants are first class. We had a couple of issues with service during out brief stay - both of which can happen - the disappointment was that neither were resolved nor was there much recognition from the staff or management or offer of an apology. Most disappointing was when we ordered breakfast room service - we were told it would take 30 mins - and hour and 20 mins later still no sign. We had to leave for the day on an excursion and so didn't eat until after 2.30 in the afternoon. Shame such a simple thing couldn't be done. We flagged this a couple of times to the 'butler' (non existent in our area btw) and to the reception staff - no real response. To be honest I think they were really stretched whilst we were there. Overall this was a great break and a lovely hotel - we had a fantastic time / but then I always do with my lovely partner :).


    Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review
    Dear Charlie W, Thank you for sharing with us your experience at Royal Hideaway Playacar. We extend our apologies for the difficulties you experienced during your stay. The lack of follow up you are describing is a weak point we are now targeting. It is through reviews like yours that we continue improving our service. Thank you again for your valued review and for visiting us.

    EVALUATION

    Round Indicators

    • may 24 2017
    • Couples

    rodolfoalexanderc

    “Wonderful!”


    The pool and beach were exactly what my girlfriend and I needed after months of relentless work here in Colorado. But I have to say the best thing about this resort was the PEOPLE. What a fantastic staff! We were always very well taken care of. They were an absolute pleasure to be around.


    Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I am sure they will be encouraged by. Kind Regards.

    EVALUATION

    Round Indicators

    • may 23 2017
    • Overland Park, Kansas
    • Couples

    craigk602

    “Great experience”


    Staff worked hard so you enjoyed everything about your stay. The food was excellent, the views were perfect. More shows at night would have been a nice upgrade, I would recommend this hotel to friends and we will come back again.


    Guest_Experience_RH, Community Manager at Royal Hideaway Playacar, responded to this review
    Dear craigk602, Thank you for highlighting your favorite services of Royal Hideaway and for choosing us as your holiday destination. We appreciate your recommendations and we hope to see you again in a near future! Warm regards.

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