Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 This luxurious hotel, on a delightful beach in the Riviera Maya, is reserved exclusively for adults and offers 5-star accommodations. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 4145 ratings. 4145 user reviews.
Royal Hideaway Playacar - Adults only reviewed by Vikki J on . Amazing stay We stayed here at the beginning of July for our honeymoon and had an absolutely wonderful time. The property itself is beautiful and the beach is fantastic. The thing that really makes it is the... Rating: 5
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Points of Interest

37.5 mi Cancun International Airport 

10 min. Playa del Carmen

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 4144 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

72% Complete

3023

Very good

17% Complete

734

Average

5% Complete

233

Poor

2% Complete

102

Very poor

1% Complete

53

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    Round Indicators
    Vikki J 07/26/2017 Couples

    “Amazing stay”

    We stayed here at the beginning of July for our honeymoon and had an absolutely wonderful time. The property itself is beautiful and the beach is fantastic. The thing that really makes it is the staff - they are all so friendly and helpful and literally can't do enough for you. We received fantastic service from everyone. I've read some reviews here which complain about the restaurant reservation system but we personally had no problems with this (as long as you are a little flexible, it's fine) and I quite enjoyed getting dressed up for dinner. The restaurants are classy and upscale so why would you want to sit there in trainers and shorts? Also, The Deck has a relaxed dress code for dinner for those that really don't want to bother, or there is room service, which is also great. We ate in all of the restaurants and the food was amazing. Our favourites were the Italian and the Japanese but we enjoyed all of them. I would go back to this place in a heartbeat for the great service, atmosphere and food.
    Round Indicators
    By the beach Ocean City, New Jersey. 07/25/2017 Friends getaway

    “ALMOST A FIVE STAR….”

    I recently vacationed at the Royal Hideaway with my sister and two friends. The resort is beautiful, the service impeccable, and situated on a great stretch of beach. We couldn’t have asked for better service, especially around the pool, at breakfast and lunch. Reservations must be made for dinner but I called the week before and was able to make reservations for the entire week which was a great benefit. The rooms are clean and situated in villas consisting of two or three floors. The guests were all friendly and we enjoyed talking to them around the pool. This was a “girls trip” and the vacation was relaxing and low key. The resort is directly across the street from a shopping plaza which was a quick walk and allowed us to do some shopping. Exceptional staff members we all agreed went above and beyond are Alberto, Santiago and Ivan, waiters at breakfast and lunch. Jorge, of the entertainment staff, was also a hard worker and we enjoyed talking to him. We all agreed that the Royal Hideaway is a great resort but could be even better by management paying attention to the following: 1. Communication from check-in staff- Although each villa is assigned its own concierge (there is a desk on the first floor of each villa), we never saw one in our building. We were finally told on Tuesday afternoon (we arrived on Sunday) that the concierge was located in the building across from us. They also asked us if we would like to receive a complimentary newspaper daily, to which we said yes, and never received them. 2. Dinner- although we enjoyed each restaurant and the wait staff was pleasant, we had to consistently ask for water refills, wine refills. Also, if you are a beef eater, the beef was very tough and not the best cut of meat. The dinner theater only offers the same pre-determined menu (which was beef). There should be a chicken or fish option. 3. Expedia VIP upgrades- I book through Expedia often and am an Expedia VIP member. Although the RH bills itself as an Expedia VIP hotel, I had to ask numerous times to receive our complimentary upgrades even though I received an e-mail (from Expedia) prior to our trip stating is was noted on our reservation. Also, RH stated that the VIP service pertained to only one of the rooms for which we had to visit the front desk to straighten it out. 4. Entertainment- nightly entertainment didn’t start until 10 PM. There is not much going on before this time. Possibly starting a little earlier would get more people enjoying the various entertainers brought into the resort. With some easy fixes, the Royal Hideaway can be even better. The suggestions are meant to help management improve and I would definitely return and recommend this hotel to a friend.
    Round Indicators
    PhyllisUvalde_Texas Austin, Texas. 07/25/2017 Couples

    “It is still the best place to stay in Playa del Carmen.”

    The Royal Hideaway is an excellent place for adults to get away and be treated as royalty! The new manager, Mr. Valenzuela, works to make sure all attention to detail is in place! The wait staff is trained to please and make sure all is perfect for you!
    Round Indicators
    johnsK1935WO Mesa, Arizona. 07/25/2017 Couples

    “Royal Hideaway 7/17-7/23/2017”

    We stayed at the Royal Hideaway, it was a very nice and quiet stay. If you like to dance and listen to Mariachis, this place does not provide much in this area, however, they did have activities both day and night and have spa amenities to indluge in. The grounds were kept clean daily, it was a very beautiful and tranquil... They did have nightly entertainment for those that did want to listen to different styles of music. The place is grand...lots of stairs and walking, keeps you in shape. The pools were great and the Beach so beautiful. Food was good too. You can't go wrong if
    Round Indicators
    mona748 Uvalde, Texas. 07/25/2017 Couples

    “Private Hide Out”

    We have been to RH 12-15 times and always enjoy our stay. They changed ownership this past year and a few things are different. We still love the place and enjoy the food and drinks. They need a few more beds on the beach and good seating on the deck for those of us who want a cool place to sit out of the sun. Over all we will go back next year. It always feels safe. All inclusive and couples only

    EVALUATION

    Round Indicators

    • july 26 2017
    • Couples

    Vikki J

    “Amazing stay”


    We stayed here at the beginning of July for our honeymoon and had an absolutely wonderful time. The property itself is beautiful and the beach is fantastic. The thing that really makes it is the staff - they are all so friendly and helpful and literally can't do enough for you. We received fantastic service from everyone. I've read some reviews here which complain about the restaurant reservation system but we personally had no problems with this (as long as you are a little flexible, it's fine) and I quite enjoyed getting dressed up for dinner. The restaurants are classy and upscale so why would you want to sit there in trainers and shorts? Also, The Deck has a relaxed dress code for dinner for those that really don't want to bother, or there is room service, which is also great. We ate in all of the restaurants and the food was amazing. Our favourites were the Italian and the Japanese but we enjoyed all of them. I would go back to this place in a heartbeat for the great service, atmosphere and food.


    EVALUATION

    Round Indicators

    • july 25 2017
    • Ocean City, New Jersey
    • Friends getaway

    By the beach

    “ALMOST A FIVE STAR….”


    I recently vacationed at the Royal Hideaway with my sister and two friends. The resort is beautiful, the service impeccable, and situated on a great stretch of beach. We couldn’t have asked for better service, especially around the pool, at breakfast and lunch. Reservations must be made for dinner but I called the week before and was able to make reservations for the entire week which was a great benefit. The rooms are clean and situated in villas consisting of two or three floors. The guests were all friendly and we enjoyed talking to them around the pool. This was a “girls trip” and the vacation was relaxing and low key. The resort is directly across the street from a shopping plaza which was a quick walk and allowed us to do some shopping. Exceptional staff members we all agreed went above and beyond are Alberto, Santiago and Ivan, waiters at breakfast and lunch. Jorge, of the entertainment staff, was also a hard worker and we enjoyed talking to him. We all agreed that the Royal Hideaway is a great resort but could be even better by management paying attention to the following: 1. Communication from check-in staff- Although each villa is assigned its own concierge (there is a desk on the first floor of each villa), we never saw one in our building. We were finally told on Tuesday afternoon (we arrived on Sunday) that the concierge was located in the building across from us. They also asked us if we would like to receive a complimentary newspaper daily, to which we said yes, and never received them. 2. Dinner- although we enjoyed each restaurant and the wait staff was pleasant, we had to consistently ask for water refills, wine refills. Also, if you are a beef eater, the beef was very tough and not the best cut of meat. The dinner theater only offers the same pre-determined menu (which was beef). There should be a chicken or fish option. 3. Expedia VIP upgrades- I book through Expedia often and am an Expedia VIP member. Although the RH bills itself as an Expedia VIP hotel, I had to ask numerous times to receive our complimentary upgrades even though I received an e-mail (from Expedia) prior to our trip stating is was noted on our reservation. Also, RH stated that the VIP service pertained to only one of the rooms for which we had to visit the front desk to straighten it out. 4. Entertainment- nightly entertainment didn’t start until 10 PM. There is not much going on before this time. Possibly starting a little earlier would get more people enjoying the various entertainers brought into the resort. With some easy fixes, the Royal Hideaway can be even better. The suggestions are meant to help management improve and I would definitely return and recommend this hotel to a friend.


    EVALUATION

    Round Indicators

    • july 25 2017
    • Austin, Texas
    • Couples

    PhyllisUvalde_Texas

    “It is still the best place to stay in Playa del Carmen.”


    The Royal Hideaway is an excellent place for adults to get away and be treated as royalty! The new manager, Mr. Valenzuela, works to make sure all attention to detail is in place! The wait staff is trained to please and make sure all is perfect for you!


    EVALUATION

    Round Indicators

    • july 25 2017
    • Mesa, Arizona
    • Couples

    johnsK1935WO

    “Royal Hideaway 7/17-7/23/2017”


    We stayed at the Royal Hideaway, it was a very nice and quiet stay. If you like to dance and listen to Mariachis, this place does not provide much in this area, however, they did have activities both day and night and have spa amenities to indluge in. The grounds were kept clean daily, it was a very beautiful and tranquil... They did have nightly entertainment for those that did want to listen to different styles of music. The place is grand...lots of stairs and walking, keeps you in shape. The pools were great and the Beach so beautiful. Food was good too. You can't go wrong if


    EVALUATION

    Round Indicators

    • july 25 2017
    • Uvalde, Texas
    • Couples

    mona748

    “Private Hide Out”


    We have been to RH 12-15 times and always enjoy our stay. They changed ownership this past year and a few things are different. We still love the place and enjoy the food and drinks. They need a few more beds on the beach and good seating on the deck for those of us who want a cool place to sit out of the sun. Over all we will go back next year. It always feels safe. All inclusive and couples only


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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. Only one discount code per booking is permitted. The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for Europe and Mediterranean hotels. It is possible to combine a discount code with a special discount** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    * Barceló reserves the right to accept the application of advertised discounts. 

    ** At check-in, the hotel will request to see valid official documents to verify compliance with conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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