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Recently renovated, with 4 Diamond rating from AAA and member of The Leading Hotels of the World. Enjoy the personalized luxury services, gourmet cuisine and the best white sand beach of Playa del Carmen, Mexico.

Get an additional 10% discount* on your next vacation by entering the discount code: BROYAL

*Cannot be combined with the following offers: Flash Sale, Last Minute, Happy Days, Happy Nights, Happy Weekends, and final rooms. Valid for stays until December 25, 2017. Applies to all room types.

Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 This luxurious hotel, on a delightful beach in the Riviera Maya, is reserved exclusively for adults and offers 5-star accommodations. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 3786 ratings. 3786 user reviews.
Royal Hideaway Playacar - Adults only reviewed by Getawayfans on . Fourth Time Loyal Guest; Lots of Positive Upgrades to report These last two annual stays have been under the Barcelo flag. I thought since it was our 4th time we might have some clout as to room location and dinner reservations. This was not the case and did... Rating: 4
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Points of Interest

37.5 mi Cancun International Airport 

10 min. Playa del Carmen

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 3793 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

73% Complete

2800

Very good

17% Complete

659

Average

5% Complete

201

Poor

2% Complete

90

Very poor

1% Complete

43

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    Round Indicators
    catsywi wisconsin. 02/25/2017 Couples

    “A wonderful week”

    We spent a week here with another couple and had a great, relaxing time. The beach is the most beautiful I've ever seen in Mexico and it is kept clean and pristine everyday. I can echo all the positives on other reviews; the shower requires a bit of a learning curve - turn the hot all the way up and ease the cold until comfortable...there may be a cold surge or two but it's better than getting scalded. The pool chair game exists - the pool guys will hold a chair for you if you slip them some cash the night before. The food is superb, as is the presentation and service, with one exception- I cannot understand why a 4 star resort that prides itself on their restaurants serves some low-grade margarine instead of butter. The Italian restaurant, Palazzo, does offer an oil & vinegar option for the bread but otherwise it's a really bad margarine trying to masquerade as butter. We enjoyed the entertainment by the pool and in the evenings and would definitely return.
    Round Indicators
    SusanGJ Columbia, Maryland. 02/25/2017 Solo travel

    “A Week in Paradise”

    The hotel functions almost seamlessly. It is sparklingly clean, and its grounds are beautifully maintained. Every employee I encountered was friendly, gracious , and eager to be helpful. I was particularly impressed with the Activities team who operate in the pool area, especially Edith, Cesar, and John; they are devoted to making the resort experience rich. I did stretching and water aerobics every day. The only problem: guests reserving multiple lounges near the pool for hours that they weren't using them, was solved during my stay by the hotel's publicizing a policy that made the selection fairer and seemed to work very well. The food is very good as well as beautifully presented, and the variety, extensive. The diverse restaurants for dinner provided interesting and sophisticated choices. I tried the Chef's Table for which there's an upcharge, and it was a lifetime experience--6 courses prepared before my eyes, served with flourish, each one explained by the chef, Guillaume, photograph worthy and delicious. Each of the 10 villas is served by a concierge who will handle dinner reservations and try to solve whatever problem you bring them. Adrian, William, and Marcello were helpful, friendly, and gracious. Because the hotel has only 200 rooms, there's an intimacy not usually encountered at Playacar resorts. I hope they don't expand. I plan to go back next year.
    Round Indicators
    scottpG39XQ Canton Ga. 02/24/2017 Couples

    “Great Service!”

    This place is fantastic! If ever coming here it is the only place to stay. Employees are friendly and extremely helpful. Food is great and the bartenders are the best. Joanna was the best concierge ever! Also make sure and Keep Caesar around. He is great!!

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, I am delighted to read such a detailed review about your experience during your stay N° 3 with us. We really appreciate your valuable feedback; it is a motivation to us and also a helpful reference for our readers and future guests. Best Regards

    Round Indicators
    jackarch New York. 02/24/2017 Couples

    “Wonderful except for rude people at the pool who claim chairs and then vanish.”

    This was our second visit to Royal Hideaway and we loved every minute of it. It is the perfect place to do nothing but lay in the sun and read and eat and drink. The one negative is that the management needs to address the rude people who claim pool chairs early in the day and then vanish for hours. I have suggested that the staff remove items if people do not return within an hour. Due to these rude people, we were unable to get a chair by the pool during our five-day visit. Management has assured me that they will address the issue immediately. I sure hope so. Other than that, we were very happy. Note: when you fill out the form that asks which room scent you prefer, they are talking about the toiletries, not air freshener. And they are fabulous L'Occitaine products!!!!

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, We have read and taken note of the key points in your review and I will be ensuring all of our policies are in force and maintained to the standard in which we achieve. Best Regards

    Round Indicators
    SarahJess29 Richmond, Virginia. 02/24/2017 Couples

    “Amazing. ”

    I'll write a full review once we get home but to start...this place is heaven. The people, the views, our room, the food - it's all outstanding! We have been here only two days and have had such an amazing time so far.

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, Thank you for taking the time to share such great feedback regarding your recent holiday to the Royal Hideaway Playacar. It is always a great pleasure and very encouraging to read such positive comments. Best Regards

    EVALUATION

    Round Indicators

    • february 25 2017
    • wisconsin
    • Couples

    catsywi

    “A wonderful week”


    We spent a week here with another couple and had a great, relaxing time. The beach is the most beautiful I've ever seen in Mexico and it is kept clean and pristine everyday. I can echo all the positives on other reviews; the shower requires a bit of a learning curve - turn the hot all the way up and ease the cold until comfortable...there may be a cold surge or two but it's better than getting scalded. The pool chair game exists - the pool guys will hold a chair for you if you slip them some cash the night before. The food is superb, as is the presentation and service, with one exception- I cannot understand why a 4 star resort that prides itself on their restaurants serves some low-grade margarine instead of butter. The Italian restaurant, Palazzo, does offer an oil & vinegar option for the bread but otherwise it's a really bad margarine trying to masquerade as butter. We enjoyed the entertainment by the pool and in the evenings and would definitely return.


    EVALUATION

    Round Indicators

    • february 25 2017
    • Columbia, Maryland
    • Solo travel

    SusanGJ

    “A Week in Paradise”


    The hotel functions almost seamlessly. It is sparklingly clean, and its grounds are beautifully maintained. Every employee I encountered was friendly, gracious , and eager to be helpful. I was particularly impressed with the Activities team who operate in the pool area, especially Edith, Cesar, and John; they are devoted to making the resort experience rich. I did stretching and water aerobics every day. The only problem: guests reserving multiple lounges near the pool for hours that they weren't using them, was solved during my stay by the hotel's publicizing a policy that made the selection fairer and seemed to work very well. The food is very good as well as beautifully presented, and the variety, extensive. The diverse restaurants for dinner provided interesting and sophisticated choices. I tried the Chef's Table for which there's an upcharge, and it was a lifetime experience--6 courses prepared before my eyes, served with flourish, each one explained by the chef, Guillaume, photograph worthy and delicious. Each of the 10 villas is served by a concierge who will handle dinner reservations and try to solve whatever problem you bring them. Adrian, William, and Marcello were helpful, friendly, and gracious. Because the hotel has only 200 rooms, there's an intimacy not usually encountered at Playacar resorts. I hope they don't expand. I plan to go back next year.


    EVALUATION

    Round Indicators

    • february 24 2017
    • Canton Ga
    • Couples

    scottpG39XQ

    “Great Service!”


    This place is fantastic! If ever coming here it is the only place to stay. Employees are friendly and extremely helpful. Food is great and the bartenders are the best. Joanna was the best concierge ever! Also make sure and Keep Caesar around. He is great!!


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, I am delighted to read such a detailed review about your experience during your stay N° 3 with us. We really appreciate your valuable feedback; it is a motivation to us and also a helpful reference for our readers and future guests. Best Regards

    EVALUATION

    Round Indicators

    • february 24 2017
    • New York
    • Couples

    jackarch

    “Wonderful except for rude people at the pool who claim chairs and then vanish.”


    This was our second visit to Royal Hideaway and we loved every minute of it. It is the perfect place to do nothing but lay in the sun and read and eat and drink. The one negative is that the management needs to address the rude people who claim pool chairs early in the day and then vanish for hours. I have suggested that the staff remove items if people do not return within an hour. Due to these rude people, we were unable to get a chair by the pool during our five-day visit. Management has assured me that they will address the issue immediately. I sure hope so. Other than that, we were very happy. Note: when you fill out the form that asks which room scent you prefer, they are talking about the toiletries, not air freshener. And they are fabulous L'Occitaine products!!!!


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, We have read and taken note of the key points in your review and I will be ensuring all of our policies are in force and maintained to the standard in which we achieve. Best Regards

    EVALUATION

    Round Indicators

    • february 24 2017
    • Richmond, Virginia
    • Couples

    SarahJess29

    “Amazing. ”


    I'll write a full review once we get home but to start...this place is heaven. The people, the views, our room, the food - it's all outstanding! We have been here only two days and have had such an amazing time so far.


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, Thank you for taking the time to share such great feedback regarding your recent holiday to the Royal Hideaway Playacar. It is always a great pleasure and very encouraging to read such positive comments. Best Regards

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