Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 This luxurious hotel, on a delightful beach in the Riviera Maya, is reserved exclusively for adults and offers 5-star accommodations. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 3866 ratings. 3866 user reviews.
Royal Hideaway Playacar - Adults only reviewed by Susan G on . Still a solid choice This was our fourth trip to this lovely, small resort. We like it because the property is gorgeous, the sandy beach is deep and shaded with lots of palm trees, the staff are friendly and competent... Rating: 5
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Points of Interest

37.5 mi Cancun International Airport 

10 min. Playa del Carmen

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 3882 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

73% Complete

2853

Very good

17% Complete

682

Average

5% Complete

210

Poor

2% Complete

91

Very poor

1% Complete

46

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    Round Indicators
    04/22/2017 Couples

    “Not a 5 star”

    This hotel is Booting, no music during the day, at the same. If you want to just relax and not do much then come here. My wife and I are here now, we can say the hotel is clean and the rooms are comfortable, but eating food is the issue. Breakfast is just simple but lunch is slim pickings. Not mush on the menu , salid bar and a limited menu. Dinner is the problem, you must make reservations for any restaurant way in advance, or you get stuck with the last seating at 9'30. So we made a complaint to the concerige and they worked it out do we had a few early seatings. But really the hotel is just too Booring. If your looking to do nothing then book here.

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, I have read and taken note of the key points in your review and I will be ensuring all of our policies are in force and maintained to the standard in which we achieve. I will be sure to show my team your kind words, and we hope to see you return in the future! Best Regards

    Round Indicators
    Michael M 04/22/2017 Couples

    “Hate to leave”

    We are on our way home from a 5 night stay at the Royal Hideaway, 4 couples all in 30s, who left kids at home. This was a perfect getaway for all of us. No one was disappointed, some liked excursions and visiting 5th Avenue others the beach or pool. The food was excellent and chefs were accommodating to changes or requests. It rained pretty good for one of the days but the hot tub was full and Luis and Misael made sure we were taken care of. The room was nice and people should relax about the fridge not being cold, just call room service and ask for a bucket of ice to cool your drinks down! I highly recommend this hotel for a relaxing quiet vacation.

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home! I will be sure to show our team your kind words and we hope you give us the opportunity to serve you again in the near future. Best Regards

    Round Indicators
    RandRabroad 04/21/2017 Couples

    “Beautiful All Inclusive Resort”

    Very nice, well constructed property with amazing staff. We were booked at the Allegro next door, but heavy rains did some damage in our room (apparently), so they sent us to this resort for 2 nights. What a delightful surprise. Highlights: Very nice dinner at the Asian restaurant with server Tio. Nice little jewelry shop owned by world traveler Dario. Decent Mexican restaurant with great server Abi. Breakfast buffet with nice view of ocean. Tips: We were told there would be a concierge in our building to book dinner restaurants; however, they never appeared. Also, our phone didn't work properly to call a concierge. By the time we got back to the lobby the next day, the front desk was unable to book the Italian restaurant for us, which was a big disappointment. Recommend you find a concierge, wherever they are, and book your restaurants immediately. We are celebrating our 25th Anniversary, but there wasn't anything here special for that. However, we weren't actually booked here originally, so perhaps they do something if you're a regular guest. Aqua aerobics with John was really fun, and feels good when you are eating so much all inclusive food! We took advantage of room service our first night in. Nice to relax after a long trip. Try the cucumber margarita from Homero in the Asian bar. They also have a sushi bar that is drop in. The Asian restaurant has a group, Benihana style grill. However, we dined outside on the patio which was very romantic, quiet, and beautiful with all the string lights. If it's pouring down rain, just wait, the sun will come out....

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you again.

    Round Indicators
    luzimmcm Littleton, Colorado. 04/19/2017 Couples

    “This was the perfect vacation and the perfect spot!”

    My husband and I just returned from the Royal Hideaway Playacar. Wow, that was the perfect vacation. I am 52, my husband is 55. We booked our trip through Costco and they took care of all the details including air travel, and shuttle to the resort. I almost don't want to tell people how good this was because I'm afraid it will get crowded. The resort was impeccable. The service was stellar. Every person we interacted with did more than expected. It was clean, fun, relaxing, and delicious. There are less than 200 people staying here at any given time. Nothing feels crowded. There are no wristbands so you don't feel like a commodity. Any time someone helped us they said, "My pleasure." The food was excellent. There was entertainment by the pool every afternoon. I never eat ice-cream at home but I waited eagerly for the ice-cream cart to be wheeled out each day. After that it was fun to dance in the pool to the Cuban saxophone players or the Mexican version of Back Street Boys, while sipping a glass of wine. The two pools we used were clean. They offered fun exercise classes both in the water and on the grass nearby. The talcum powder soft sand was a few feet away and the beach a short walk from our room. We enjoyed massages and met lots of nice people. We ate at Azia, The Grill, Spices, Las Ventanas, and Palazzo. All were great in their own unique way. We loved the piano player at Las Ventanas. If you like loud music and crowds, this is not the place for you. If you love the feel of a boutique resort with convivial staff, excellent accommodations and food, you will be pleased. Thank you to Sandra our masseuse, John the activities director, all the pool staff including Cesar, Edith, etc. Thank you Christian in the Grill and to your team of excellent waiters (Juan and others). We will be back and we have told many people about your resort.

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home! I will be sure to show our team your kind words and we hope you give us the opportunity to serve you again in the near future. Best Regards

    Round Indicators
    JenDeSaegher Dallas, Texas. 04/18/2017 Couples

    “Nice trip. Could use a few improvements, but good overall.”

    I stayed at RH back in 2011. For the past four years, I've stayed at the Iberostar Grande. This year, I got a great deal so I decided to go back to the RH again. Pros: *Food was excellent. Meals were some of the best I've had during my travels to the all inclusive resorts in the Caribbean (I've probably been to 12-15 different ones over the last 10 years). *Staff was very friendly. Always smiling. Always helpful. *Grounds were beautiful and well kept. Also, Gorgeous beach. Wonderful pool area. Plenty of chairs all of the time. *Housekeeping did a beautiful job with the room. *Excellent WiFi access. Cons: *You are required to dress up for dinner. Some people don't mind this, but this is one of the key reasons I won't return. I dress up in regular life all the time. I don't want to dress up for my meals while on vacation. *Room doors slam loudly and frequently. It's a bit too much when you're trying to fall asleep at night, or when it wakes you up every single morning. *Fridge doesn't keep anything cold. *Not having an alternative dining option other than your strict daily reservation doesn't allow for any flexibility. Overall, this is a great little place with terrific food and a beautiful beach. It could use a few tweaks and some flexibility, but if you don't mind dressing up, and adhering to a schedule while on vacation, you'll enjoy yourself here.

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, I am delighted to read such a detailed review about your experience during your stay with us. We really appreciate your valuable feedback; it is a motivation to us and also a helpful reference for our readers and future guests. I will be sure to show my employees your kind words, and we hope to see you return in the near future, Kind Regards

    EVALUATION

    Round Indicators

    • april 22 2017
    • Couples

    “Not a 5 star”


    This hotel is Booting, no music during the day, at the same. If you want to just relax and not do much then come here. My wife and I are here now, we can say the hotel is clean and the rooms are comfortable, but eating food is the issue. Breakfast is just simple but lunch is slim pickings. Not mush on the menu , salid bar and a limited menu. Dinner is the problem, you must make reservations for any restaurant way in advance, or you get stuck with the last seating at 9'30. So we made a complaint to the concerige and they worked it out do we had a few early seatings. But really the hotel is just too Booring. If your looking to do nothing then book here.


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, I have read and taken note of the key points in your review and I will be ensuring all of our policies are in force and maintained to the standard in which we achieve. I will be sure to show my team your kind words, and we hope to see you return in the future! Best Regards

    EVALUATION

    Round Indicators

    • april 22 2017
    • Couples

    Michael M

    “Hate to leave”


    We are on our way home from a 5 night stay at the Royal Hideaway, 4 couples all in 30s, who left kids at home. This was a perfect getaway for all of us. No one was disappointed, some liked excursions and visiting 5th Avenue others the beach or pool. The food was excellent and chefs were accommodating to changes or requests. It rained pretty good for one of the days but the hot tub was full and Luis and Misael made sure we were taken care of. The room was nice and people should relax about the fridge not being cold, just call room service and ask for a bucket of ice to cool your drinks down! I highly recommend this hotel for a relaxing quiet vacation.


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home! I will be sure to show our team your kind words and we hope you give us the opportunity to serve you again in the near future. Best Regards

    EVALUATION

    Round Indicators

    • april 21 2017
    • Couples

    RandRabroad

    “Beautiful All Inclusive Resort”


    Very nice, well constructed property with amazing staff. We were booked at the Allegro next door, but heavy rains did some damage in our room (apparently), so they sent us to this resort for 2 nights. What a delightful surprise. Highlights: Very nice dinner at the Asian restaurant with server Tio. Nice little jewelry shop owned by world traveler Dario. Decent Mexican restaurant with great server Abi. Breakfast buffet with nice view of ocean. Tips: We were told there would be a concierge in our building to book dinner restaurants; however, they never appeared. Also, our phone didn't work properly to call a concierge. By the time we got back to the lobby the next day, the front desk was unable to book the Italian restaurant for us, which was a big disappointment. Recommend you find a concierge, wherever they are, and book your restaurants immediately. We are celebrating our 25th Anniversary, but there wasn't anything here special for that. However, we weren't actually booked here originally, so perhaps they do something if you're a regular guest. Aqua aerobics with John was really fun, and feels good when you are eating so much all inclusive food! We took advantage of room service our first night in. Nice to relax after a long trip. Try the cucumber margarita from Homero in the Asian bar. They also have a sushi bar that is drop in. The Asian restaurant has a group, Benihana style grill. However, we dined outside on the patio which was very romantic, quiet, and beautiful with all the string lights. If it's pouring down rain, just wait, the sun will come out....


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you again.

    EVALUATION

    Round Indicators

    • april 19 2017
    • Littleton, Colorado
    • Couples

    luzimmcm

    “This was the perfect vacation and the perfect spot!”


    My husband and I just returned from the Royal Hideaway Playacar. Wow, that was the perfect vacation. I am 52, my husband is 55. We booked our trip through Costco and they took care of all the details including air travel, and shuttle to the resort. I almost don't want to tell people how good this was because I'm afraid it will get crowded. The resort was impeccable. The service was stellar. Every person we interacted with did more than expected. It was clean, fun, relaxing, and delicious. There are less than 200 people staying here at any given time. Nothing feels crowded. There are no wristbands so you don't feel like a commodity. Any time someone helped us they said, "My pleasure." The food was excellent. There was entertainment by the pool every afternoon. I never eat ice-cream at home but I waited eagerly for the ice-cream cart to be wheeled out each day. After that it was fun to dance in the pool to the Cuban saxophone players or the Mexican version of Back Street Boys, while sipping a glass of wine. The two pools we used were clean. They offered fun exercise classes both in the water and on the grass nearby. The talcum powder soft sand was a few feet away and the beach a short walk from our room. We enjoyed massages and met lots of nice people. We ate at Azia, The Grill, Spices, Las Ventanas, and Palazzo. All were great in their own unique way. We loved the piano player at Las Ventanas. If you like loud music and crowds, this is not the place for you. If you love the feel of a boutique resort with convivial staff, excellent accommodations and food, you will be pleased. Thank you to Sandra our masseuse, John the activities director, all the pool staff including Cesar, Edith, etc. Thank you Christian in the Grill and to your team of excellent waiters (Juan and others). We will be back and we have told many people about your resort.


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home! I will be sure to show our team your kind words and we hope you give us the opportunity to serve you again in the near future. Best Regards

    EVALUATION

    Round Indicators

    • april 18 2017
    • Dallas, Texas
    • Couples

    JenDeSaegher

    “Nice trip. Could use a few improvements, but good overall.”


    I stayed at RH back in 2011. For the past four years, I've stayed at the Iberostar Grande. This year, I got a great deal so I decided to go back to the RH again. Pros: *Food was excellent. Meals were some of the best I've had during my travels to the all inclusive resorts in the Caribbean (I've probably been to 12-15 different ones over the last 10 years). *Staff was very friendly. Always smiling. Always helpful. *Grounds were beautiful and well kept. Also, Gorgeous beach. Wonderful pool area. Plenty of chairs all of the time. *Housekeeping did a beautiful job with the room. *Excellent WiFi access. Cons: *You are required to dress up for dinner. Some people don't mind this, but this is one of the key reasons I won't return. I dress up in regular life all the time. I don't want to dress up for my meals while on vacation. *Room doors slam loudly and frequently. It's a bit too much when you're trying to fall asleep at night, or when it wakes you up every single morning. *Fridge doesn't keep anything cold. *Not having an alternative dining option other than your strict daily reservation doesn't allow for any flexibility. Overall, this is a great little place with terrific food and a beautiful beach. It could use a few tweaks and some flexibility, but if you don't mind dressing up, and adhering to a schedule while on vacation, you'll enjoy yourself here.


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, I am delighted to read such a detailed review about your experience during your stay with us. We really appreciate your valuable feedback; it is a motivation to us and also a helpful reference for our readers and future guests. I will be sure to show my employees your kind words, and we hope to see you return in the near future, Kind Regards

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