Barceló Hotel Pool  Royal Hideaway Playacar Resort

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Royal Hideaway Playacar - Adults only

Texto: 120051 This luxurious hotel, on a delightful beach in the Riviera Maya, is reserved exclusively for adults and offers 5-star accommodations. Lote Hotelero No. 6, Desarrollo | 77710 | Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 120051 4.5 out of 5 based on 4993 ratings. 4993 user reviews.
Royal Hideaway Playacar - Adults only reviewed by Tgesc on . 5th and final visit - Disappointing We were completely disappointed with our most recent trip in November to The Royal Hideaway. We have visited this resort 5 times over the course of 10 years and have loved every vacation. This past... Rating: 2
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710   Playacar   Playa del Carmen   Quintana Roo   México  


Points of Interest

37.5 mi Cancun International Airport 

10 min. Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 5013 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

73% Complete

3665

Very good

17% Complete

866

Average

5% Complete

286

Poor

2% Complete

127

Very poor

1% Complete

69

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    Round Indicators
    Susanp1974 Middletown, New Jersey. 05/21/2018 Couples

    “Another Amazing Stay at Royal Hideaway”

    This was our 3rd visit to The Royal Hideaway. The staff from the Bellman to the concierges to the waiters were always friendly and would do anything to accommodate your needs. Fernanda, pool concierge was absolutely amazing. You can tell she loves her job. Always smiling and friendly. Oscar who works at the Grill during breakfast/lunch service was our favorite waiter. Always had a great conversation with him. We ate at all the restaurants and our favorite was Palazzo and Azia. I am a picky eater and every restaurant had options for me. We lounged by pool every day. Had to be up by 6am to guarantee seats in a good spot. My husband and I took turns each day getting up as I refuse to put a flip flop on a chair and go back to sleep. Just not fair. The pool bar waiters are simply amazing. Our favorite guys were Daniel, Ricardo, and Sergio. You never go without a drink filled. They work great together. Overall, awesome 10 day vacation.
    Round Indicators
    LouiseLag_12 Los Angeles, California. 05/21/2018 Couples

    “The Service is the BEST!!!”

    I have stayed at many hotels over the numerous years of travelling, but None can surpass the service we received at he Royal Hideaway in Playacar, Mexico. Starting with our Bellmen, Juan, and Carlos, to the Mater Deis Marco and Christian, to the waiters, the service was top drawer. Whenever you needed anything, they were right there. All of these people went above and beyond what they were required to do, and for that we are very thankful... When our shuttle to take us back to the airport failed to show, Juan and Carlos got on the phone, and discovered that the shuttle service was given the wrong time by Orbitz, and came at 10:30 instead of 2:30....We were entirely out of cash, only credit cards. Cabs and shuttle services will not take credit cards in Mexico, so we were stuck trying to make our flight at the airport. Alejandro, one of the managers of the hotel, called the hotel driver to make a special trip to the airport, just for us. Arturo, the driver, was a pleasure to ride with and assured us that we would make our flight. We did. The Royal Hideaway, not only is a beautiful Hotel, with magnificent rooms, food to die for, a great beach, but REALLY GOOD PEOPLE.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mrs. Luise, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    Round Indicators
    Z4100FFelizabethb Houston, United States. 05/20/2018 Couples

    “Great Service!”

    Great service all around! I can't say enough about the service - the entire staff; Roberto, Chelo, Alberto, Axel, Fernanda and Brallan - perfecto!! The Royal Hideaway has set the bar! I will return again and again.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mrs. Felizabeth, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    Round Indicators
    Rod A Penetang. 05/19/2018 Family

    “Best Deal On Mayan Riviera”

    This exclusive Hotel now managed by the Bacelo Group has been reborn as the hallmark of Service and Hospitality and now at a great price ! All is great but a stroll down to 5 th Ave tops it off . Wow what a beach , loving the Butler service is all about Service .

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mr. Rod, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    Round Indicators
    Evan C 05/18/2018 Couples

    “Relaxation, Fun, and Top Quality Service”

    My wife and I and our two friends met up for a great vacation at the Royal Hideaway Playacar. We loved this place and will be back for sure. We were amazed with the service and friendliness of the staff. We stayed in Villa 23 (Euphorbia), and our villa concierge, Luis was amazing. He set us up with reservations for the on-site restaurants and provided us with great recommendations for activities. Anytime we needed anything, Luis was there to help. Additionally, the activity team truly made our vacation a ton of fun. We are in our early 30's and enjoyed the constant options of things to do when we were tired of relaxing by the pool. Axel, Roberto, Alberto, and Daniel led amazing daily activities including beach volleyball and water aerobics. Big thanks to all the staff who made our much needed vacation great. I would highly recommend this resort. It is small enough to get to know lots of staff and many other vacationers, but large enough to have privacy and blend in if you wish! We will be back! Evan and Jessica from Seattle.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mr. Evan, We first would like to thank you for making our hotel your preferred choice for your holidays in Playa del Carmen, it is always a pleasure to welcome back our most loyal guests year after year. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards!

    EVALUATION

    Round Indicators

    • may 21 2018
    • Middletown, New Jersey
    • Couples

    Susanp1974

    “Another Amazing Stay at Royal Hideaway”


    This was our 3rd visit to The Royal Hideaway. The staff from the Bellman to the concierges to the waiters were always friendly and would do anything to accommodate your needs. Fernanda, pool concierge was absolutely amazing. You can tell she loves her job. Always smiling and friendly. Oscar who works at the Grill during breakfast/lunch service was our favorite waiter. Always had a great conversation with him. We ate at all the restaurants and our favorite was Palazzo and Azia. I am a picky eater and every restaurant had options for me. We lounged by pool every day. Had to be up by 6am to guarantee seats in a good spot. My husband and I took turns each day getting up as I refuse to put a flip flop on a chair and go back to sleep. Just not fair. The pool bar waiters are simply amazing. Our favorite guys were Daniel, Ricardo, and Sergio. You never go without a drink filled. They work great together. Overall, awesome 10 day vacation.


    EVALUATION

    Round Indicators

    • may 21 2018
    • Los Angeles, California
    • Couples

    LouiseLag_12

    “The Service is the BEST!!!”


    I have stayed at many hotels over the numerous years of travelling, but None can surpass the service we received at he Royal Hideaway in Playacar, Mexico. Starting with our Bellmen, Juan, and Carlos, to the Mater Deis Marco and Christian, to the waiters, the service was top drawer. Whenever you needed anything, they were right there. All of these people went above and beyond what they were required to do, and for that we are very thankful... When our shuttle to take us back to the airport failed to show, Juan and Carlos got on the phone, and discovered that the shuttle service was given the wrong time by Orbitz, and came at 10:30 instead of 2:30....We were entirely out of cash, only credit cards. Cabs and shuttle services will not take credit cards in Mexico, so we were stuck trying to make our flight at the airport. Alejandro, one of the managers of the hotel, called the hotel driver to make a special trip to the airport, just for us. Arturo, the driver, was a pleasure to ride with and assured us that we would make our flight. We did. The Royal Hideaway, not only is a beautiful Hotel, with magnificent rooms, food to die for, a great beach, but REALLY GOOD PEOPLE.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mrs. Luise, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    EVALUATION

    Round Indicators

    • may 20 2018
    • Houston, United States
    • Couples

    Z4100FFelizabethb

    “Great Service!”


    Great service all around! I can't say enough about the service - the entire staff; Roberto, Chelo, Alberto, Axel, Fernanda and Brallan - perfecto!! The Royal Hideaway has set the bar! I will return again and again.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mrs. Felizabeth, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    EVALUATION

    Round Indicators

    • may 19 2018
    • Penetang
    • Family

    Rod A

    “Best Deal On Mayan Riviera”


    This exclusive Hotel now managed by the Bacelo Group has been reborn as the hallmark of Service and Hospitality and now at a great price ! All is great but a stroll down to 5 th Ave tops it off . Wow what a beach , loving the Butler service is all about Service .


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mr. Rod, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    EVALUATION

    Round Indicators

    • may 18 2018
    • Couples

    Evan C

    “Relaxation, Fun, and Top Quality Service”


    My wife and I and our two friends met up for a great vacation at the Royal Hideaway Playacar. We loved this place and will be back for sure. We were amazed with the service and friendliness of the staff. We stayed in Villa 23 (Euphorbia), and our villa concierge, Luis was amazing. He set us up with reservations for the on-site restaurants and provided us with great recommendations for activities. Anytime we needed anything, Luis was there to help. Additionally, the activity team truly made our vacation a ton of fun. We are in our early 30's and enjoyed the constant options of things to do when we were tired of relaxing by the pool. Axel, Roberto, Alberto, and Daniel led amazing daily activities including beach volleyball and water aerobics. Big thanks to all the staff who made our much needed vacation great. I would highly recommend this resort. It is small enough to get to know lots of staff and many other vacationers, but large enough to have privacy and blend in if you wish! We will be back! Evan and Jessica from Seattle.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mr. Evan, We first would like to thank you for making our hotel your preferred choice for your holidays in Playa del Carmen, it is always a pleasure to welcome back our most loyal guests year after year. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards!

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