Exclusive advantages by booking on Barcelo.com

Enjoy this 5* Superior resort, a member of the prestigious “Leading Hotels of the World” group. This is a highly luxurious complex situated on the best stretch of fine white sand along the coast of Playa del Carmen in Mexico.

Get an additional 10% discount* on your next vacation by entering the discount code: BROYAL

*Cannot be combined with the following offers: Flash Sale, Last Minute, Happy Days, Happy Nights, Happy Weekends, and final rooms. Valid for stays until December 20, 2017. Applies to all room types.

Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 This luxurious hotel, on a delightful beach in the Riviera Maya, is reserved exclusively for adults and offers 5-star accommodations. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 3737 ratings. 3737 user reviews.
Royal Hideaway Playacar - Adults only reviewed by Steven C on . Great Location, Excellent, Relaxing Resort, Adults Only My wife and I just had our second visit to Royal Hideway Playacar. We love this location - great beach, walking distance (or very short cab ride - generally about $6 US plus tip) to Fifth Avenue in... Rating: 5
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Points of Interest

37.5 mi Cancun International Airport 

10 min. Playa del Carmen

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 3741 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

73% Complete

2768

Very good

17% Complete

645

Average

5% Complete

195

Poor

2% Complete

90

Very poor

1% Complete

43

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    Round Indicators
    Denis B Longlac. 01/17/2017 Couples

    “Relaxing wonder place to get away. Good is #1. Room large and clean. Check is simple. The staff is welcoming.”

    Great resort I would recommend it any couple that likes to get away from it all. Not far from 5th ave. bonus. I would return anytime. The beach it very clean, service the best. Rooms large and clean. Food plentiful as is the drinks.'
    Round Indicators
    Claudiabaktu Guatemala City, Guatemala. 01/17/2017 Couples

    “A quite and elegant hotel in the heart of a great location”

    Away from the noisy hotel in Playacar, this elegant and quiet hotel is a lovely place for adults who wants to enjoy peace, good food, rest, and incredible comfort in their rooms and a great staff willing to help all the time. I´m not a friend of the “all-inclusive” hotels, but the quality of food and wine is very good, and a good deal for Playa del Carmen, that has not so many good restaurants to visit and quiet places to enjoy good music and a drink. 100% recommendable. Is like an oasis from all the craziness of the others hotels “all-inclusive”
    Round Indicators
    Steven C Playa del Carmen, Mexico. 01/16/2017 Couples

    “Great Location, Excellent, Relaxing Resort, Adults Only”

    My wife and I just had our second visit to Royal Hideway Playacar. We love this location - great beach, walking distance (or very short cab ride - generally about $6 US plus tip) to Fifth Avenue in Playa Del Carmen. Adults only - relaxing resort. Very good to excellent food. If you are a foodie and willing to spend a little more money, the Chef's Table is an incredible experience - glass walled room in kitchen allows you to see the food prep and you get a lot of very personal interaction with the chef. Rooms very nice - we have stayed in regular room (for one extra night due to flight delay), the Junior Suite (very nice, two-story room that allowed me to work in early mornings without disturbing my wife) and got upgraded to the Presidential Suite (awesome) due to a problem with the air conditioning in Junior Suite. Lots of couples at this resort have been here multiple times (one actually celebrated 60 visits during our week) - which is a bid endorsement.
    Round Indicators
    Paula A 01/14/2017 Family

    “Quiet and relaxing”

    Oh, how wonderful this hotel was? Well, I can say that the stuff is very friendly and with the willingness to be helpful in any way. The beach is beautiful and the chairs that the hotel offer are amazing. The food ain't Mexican but some of the plates are, and it's good! The room, big and comfortable. The concierge is always there to help in anything.
    Round Indicators
    Sun-N-Fun08 Swedesboro, NJ. 01/13/2017 Couples

    “Second Time Around”

    We stayed at the Royal Hideaway for a week in the beginning of December and I was somewhat disappointed. Our first trip to this resort was the December before and we had a fantastic time. We were so impressed with the whole resort that we asked our friends to accompany us in December for our second visit. Unfortunately, this resort did not live up to the standards we enjoyed on our first visit. Pros Room: The resort is beautiful. The rooms are housed in villas with each villa having its own concierge. Our room was quite large with separate bathroom facilities and large balcony. Rooms have a minibar. Pools: There are 2 main pools overlooking the beach area. In this same area, there is a large hot tub along with a couple smaller tubs. Unfortunately, the smaller tubs were not working. Also, there are a few other pools and hot tubs throughout the resort. There was waitstaff walking around tending to your drink and food needs. Every afternoon there was entertainment acts on the pool deck that were very enjoyable. Beach: The beach is the best beach we've been to in our five visit to Mexico. There are many chairs available and each pair of chairs have a cabana if needed for shade. There are also beds available by the pool and beach which were very comfortable. Food: The food was exceptional. The highest quality of food we've ever had for an all inclusive resort and we've been to many of these. All the restaurants were high quality in food and staff. We reserved the Chef's Table for one night (it's an extra charge) and it was beyond our expectations. Cons Room: In our pre arrival email, we were asked what aroma therapy we wanted in the room, what alcohol we wanted in the minibar, and to pick a type of pillow. When we arrived, there was no aroma therapy, nor the alcohol that we requested. At check in, we were promised a daily newspaper. We only received it 3 days out of 7 days. Also, we only received a daily activity list one day out of 7. Restaurant reservations: We made dinner reservations for our first 2 nights prior to our arrival via an email with Sergio Legorreta who is from the Royal Hideaway's "guest experience". I left the choice of restaurants up to Mr. Legorreta. One of those reservations for was the Grill. This reservation was confirmed a week prior to our arrival. Upon arrival, the Grill was undergoing renovation and was nowhere near being completed. We were forced to find another restaurant for that night. This hotel has a huge problem with dinner reservations. Even making reservations early in our stay, It seemed like we could not get into a restaurant before 9PM. We didn't encounter this problem on our previous visit and am not sure what is causing the current issue. Airline Check-In: We received notice from our concierge, Edgar, to give him the airline and time of our departure. He was to print out our boarding passes. For whatever reason, that was not done. I'm sure to someone, these cons may seem trivial but for a hotel that is part of The Leading Hotels of the World with a 5 star rating, these shortcomings should be remedied.

    EVALUATION

    Round Indicators

    • january 17 2017
    • Longlac
    • Couples

    Denis B

    “Relaxing wonder place to get away. Good is #1. Room large and clean. Check is simple. The staff is welcoming.”


    Great resort I would recommend it any couple that likes to get away from it all. Not far from 5th ave. bonus. I would return anytime. The beach it very clean, service the best. Rooms large and clean. Food plentiful as is the drinks.'


    EVALUATION

    Round Indicators

    • january 17 2017
    • Guatemala City, Guatemala
    • Couples

    Claudiabaktu

    “A quite and elegant hotel in the heart of a great location”


    Away from the noisy hotel in Playacar, this elegant and quiet hotel is a lovely place for adults who wants to enjoy peace, good food, rest, and incredible comfort in their rooms and a great staff willing to help all the time. I´m not a friend of the “all-inclusive” hotels, but the quality of food and wine is very good, and a good deal for Playa del Carmen, that has not so many good restaurants to visit and quiet places to enjoy good music and a drink. 100% recommendable. Is like an oasis from all the craziness of the others hotels “all-inclusive”


    EVALUATION

    Round Indicators

    • january 16 2017
    • Playa del Carmen, Mexico
    • Couples

    Steven C

    “Great Location, Excellent, Relaxing Resort, Adults Only”


    My wife and I just had our second visit to Royal Hideway Playacar. We love this location - great beach, walking distance (or very short cab ride - generally about $6 US plus tip) to Fifth Avenue in Playa Del Carmen. Adults only - relaxing resort. Very good to excellent food. If you are a foodie and willing to spend a little more money, the Chef's Table is an incredible experience - glass walled room in kitchen allows you to see the food prep and you get a lot of very personal interaction with the chef. Rooms very nice - we have stayed in regular room (for one extra night due to flight delay), the Junior Suite (very nice, two-story room that allowed me to work in early mornings without disturbing my wife) and got upgraded to the Presidential Suite (awesome) due to a problem with the air conditioning in Junior Suite. Lots of couples at this resort have been here multiple times (one actually celebrated 60 visits during our week) - which is a bid endorsement.


    EVALUATION

    Round Indicators

    • january 14 2017
    • Family

    Paula A

    “Quiet and relaxing”


    Oh, how wonderful this hotel was? Well, I can say that the stuff is very friendly and with the willingness to be helpful in any way. The beach is beautiful and the chairs that the hotel offer are amazing. The food ain't Mexican but some of the plates are, and it's good! The room, big and comfortable. The concierge is always there to help in anything.


    EVALUATION

    Round Indicators

    • january 13 2017
    • Swedesboro, NJ
    • Couples

    Sun-N-Fun08

    “Second Time Around”


    We stayed at the Royal Hideaway for a week in the beginning of December and I was somewhat disappointed. Our first trip to this resort was the December before and we had a fantastic time. We were so impressed with the whole resort that we asked our friends to accompany us in December for our second visit. Unfortunately, this resort did not live up to the standards we enjoyed on our first visit. Pros Room: The resort is beautiful. The rooms are housed in villas with each villa having its own concierge. Our room was quite large with separate bathroom facilities and large balcony. Rooms have a minibar. Pools: There are 2 main pools overlooking the beach area. In this same area, there is a large hot tub along with a couple smaller tubs. Unfortunately, the smaller tubs were not working. Also, there are a few other pools and hot tubs throughout the resort. There was waitstaff walking around tending to your drink and food needs. Every afternoon there was entertainment acts on the pool deck that were very enjoyable. Beach: The beach is the best beach we've been to in our five visit to Mexico. There are many chairs available and each pair of chairs have a cabana if needed for shade. There are also beds available by the pool and beach which were very comfortable. Food: The food was exceptional. The highest quality of food we've ever had for an all inclusive resort and we've been to many of these. All the restaurants were high quality in food and staff. We reserved the Chef's Table for one night (it's an extra charge) and it was beyond our expectations. Cons Room: In our pre arrival email, we were asked what aroma therapy we wanted in the room, what alcohol we wanted in the minibar, and to pick a type of pillow. When we arrived, there was no aroma therapy, nor the alcohol that we requested. At check in, we were promised a daily newspaper. We only received it 3 days out of 7 days. Also, we only received a daily activity list one day out of 7. Restaurant reservations: We made dinner reservations for our first 2 nights prior to our arrival via an email with Sergio Legorreta who is from the Royal Hideaway's "guest experience". I left the choice of restaurants up to Mr. Legorreta. One of those reservations for was the Grill. This reservation was confirmed a week prior to our arrival. Upon arrival, the Grill was undergoing renovation and was nowhere near being completed. We were forced to find another restaurant for that night. This hotel has a huge problem with dinner reservations. Even making reservations early in our stay, It seemed like we could not get into a restaurant before 9PM. We didn't encounter this problem on our previous visit and am not sure what is causing the current issue. Airline Check-In: We received notice from our concierge, Edgar, to give him the airline and time of our departure. He was to print out our boarding passes. For whatever reason, that was not done. I'm sure to someone, these cons may seem trivial but for a hotel that is part of The Leading Hotels of the World with a 5 star rating, these shortcomings should be remedied.


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    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

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