Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 This luxurious hotel, on a delightful beach in the Riviera Maya, is reserved exclusively for adults and offers 5-star accommodations. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 4225 ratings. 4225 user reviews.
Royal Hideaway Playacar - Adults only reviewed by t1piggy on . Never Again Royal Hideaway Playacar This place has really gone downhill since Barcelo took over ... very disappointed. The quantity and quality of food is much better. The wait staff is still friendly but now expecting/demanding a... Rating: 1
map

Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Points of Interest

37.5 mi Cancun International Airport 

10 min. Playa del Carmen

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 4279 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

72% Complete

3119

Very good

17% Complete

756

Average

5% Complete

241

Poor

2% Complete

107

Very poor

1% Complete

56

Filter by

Sort by

    Round Indicators
    Stuart A 09/16/2017 Couples

    “Awesome all inclusive adults only resort”

    A fantastic adults only resort. No kids, very friendly staff, from Brian at the front desk, to Ventura, who makes amazing Margaritas. The food at all the 6 restaurants is outstanding. The rooms are very spacious with a small, but handy free mini bar, restocked every day for our convenience. The many small pools and large ones including the beach are brilliant. Many local Mexican cultural activities are close by, and that's why we chose this location. The area, Playacar is a very safe gated community where the Hotel is, and the beach is far better than in Playa Del Carmen. Did I mention the quality of the food? - loved every bite. Room service menu was great, as was the free room service drinks. Nightly music and shows are provided free, from a Burlesque show, to rock, violinist, and Micheal Jackson shows every night. Tours can be easily organised through the tour desk super fast. We will return, as this is a quiet resort, where you can easily relax with your solemate, or meet other travellers from around the world in a peaceful atmospheres.
    Round Indicators
    jordanconn Denver, Colorado. 09/16/2017 Couples

    “Relaxing and 5 star”

    Out of all the resorts we have stayed at in Mexico, the food, drinks and amenities of this were one of the best. Good: Food in all restaurants was fantastic. Make sure to check out the bar below the lobby. It was great for watching a sports game and playing pool. Staff was friendly: Brillon (Bryan) and Luis at the pool were especially helpful. Christian in the Grill restaurant was NOT. Bad: No music at the pool. We had to bring our own speaker. Not as many activities as other resorts due to the size. Overall, the experience was relaxing and we will be back.
    Round Indicators
    Sunderbasi Vash... S New York City, New York. 09/14/2017 Family

    “Wonderful Resort”

    Absolutely wonderful service, food and drinks. Intimate feel for relaxing and being pampered. Highly recommend if you are looking for a relaxing getaway with great service. Roberto and Chef Chi at Azia went above and beyond to accommodate my mother's vegetarian diet. Rooms were clean and spotless everyday!

    Pablo M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Sunderbasi Vash... S, Thank you for taking the time to share your feedback on TripAdvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. All your comments have been passed to the manager of each area to take action on the matter. We hope that you will not hesitate to visit with us again in the near future to show you how we improving all the observations that you did. Best regards;

    Round Indicators
    GracieBlue Long Island, New York. 09/13/2017

    “Special getaway at this all-inclusive resort”

    We had a wonderful time here a few years back. The accommodations were very nice, the variety of on-site restaurants were great, and the white sand beach and pool areas are lovely. This is a perfect place to reconnect with your significant other, hang with a friend, or just relax and enjoy a lovely week off.

    Pablo M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear GracieBlue, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I am sure they will be encouraged by. Kind Regards.

    Round Indicators
    connor243 09/13/2017 Couples

    “Very Impressed”

    Stayed 6 nights last week at the Royal Hideaway Playacar with my wife. We're 28 years old and from the US. Overall I couldn't be more pleased with the service received at the resort. It was quiet and relaxing, much different from the craziness of Cancun/spring break land. The food at RH is worth mentioning. It was truly excellent. We highly recommend the Chef's Table dinner if you're up for a cool foodie experience (extra $$, but worth it if you like food). All the restaurants on the property had excellent food and extremely good service. I would have appreciated a more expansive wine selection to be included. Usually there was 1 or 2 "house" options and then a large wine menu of wines for purchase. Nothing major, just a personal preference. The liquor selection is pretty good for an all inclusive resort. Drink service and waiters available all day by the pool was a very nice touch. If I were to make only one complaint, the reason for 4 stars instead of 5, it would be the main 'infinity' pool. The pool is beautifully designed and literally right on the beach, but they seemed to have an issue keeping the water level high enough. When the level stays below the filters on the side of the pool, dead bugs and sunscreen slime accumulated quite a bit because no water could reach the filter. Also, it kind of made it not an infinity pool anymore since no water went high enough to spill over the infinity edge. There was someone filling the pool up each morning with a big hose, so I'm sure they are aware, but the bugs and oil scum on the pool surface was noticed. There are 2 pools on the main deck so we just used the other one which was perfectly fine. Kudos to the activities staff (Brallan, Brenda, Alberto, and Yaz) who were a lot of fun and played beach volleyball with us every day. They also organized a ton of other fun stuff (tequila tasting class, guacamole making, dance, ice cream bar, Spanish class, and daily pool aerobics). They were all super friendly and professional. The level of service was superb all around the resort. Would definitely stay here again.

    Pablo M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear connor243, Firstly I would like to thank you for choosing Royal Hideaway Playacar as your holiday destination. Thank you for taking the time to write such a greatly detailed review in regards to our resort. It has been a pleasure to read and receive your wonderful feedback. I will be sure to share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again, we will look forward to serving you again in the future, as this will always be your home from home. Kind Regards

    EVALUATION

    Round Indicators

    • september 16 2017
    • Couples

    Stuart A

    “Awesome all inclusive adults only resort”


    A fantastic adults only resort. No kids, very friendly staff, from Brian at the front desk, to Ventura, who makes amazing Margaritas. The food at all the 6 restaurants is outstanding. The rooms are very spacious with a small, but handy free mini bar, restocked every day for our convenience. The many small pools and large ones including the beach are brilliant. Many local Mexican cultural activities are close by, and that's why we chose this location. The area, Playacar is a very safe gated community where the Hotel is, and the beach is far better than in Playa Del Carmen. Did I mention the quality of the food? - loved every bite. Room service menu was great, as was the free room service drinks. Nightly music and shows are provided free, from a Burlesque show, to rock, violinist, and Micheal Jackson shows every night. Tours can be easily organised through the tour desk super fast. We will return, as this is a quiet resort, where you can easily relax with your solemate, or meet other travellers from around the world in a peaceful atmospheres.


    EVALUATION

    Round Indicators

    • september 16 2017
    • Denver, Colorado
    • Couples

    jordanconn

    “Relaxing and 5 star”


    Out of all the resorts we have stayed at in Mexico, the food, drinks and amenities of this were one of the best. Good: Food in all restaurants was fantastic. Make sure to check out the bar below the lobby. It was great for watching a sports game and playing pool. Staff was friendly: Brillon (Bryan) and Luis at the pool were especially helpful. Christian in the Grill restaurant was NOT. Bad: No music at the pool. We had to bring our own speaker. Not as many activities as other resorts due to the size. Overall, the experience was relaxing and we will be back.


    EVALUATION

    Round Indicators

    • september 14 2017
    • New York City, New York
    • Family

    Sunderbasi Vash... S

    “Wonderful Resort”


    Absolutely wonderful service, food and drinks. Intimate feel for relaxing and being pampered. Highly recommend if you are looking for a relaxing getaway with great service. Roberto and Chef Chi at Azia went above and beyond to accommodate my mother's vegetarian diet. Rooms were clean and spotless everyday!


    Pablo M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Sunderbasi Vash... S, Thank you for taking the time to share your feedback on TripAdvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. All your comments have been passed to the manager of each area to take action on the matter. We hope that you will not hesitate to visit with us again in the near future to show you how we improving all the observations that you did. Best regards;

    EVALUATION

    Round Indicators

    • september 13 2017
    • Long Island, New York

    GracieBlue

    “Special getaway at this all-inclusive resort”


    We had a wonderful time here a few years back. The accommodations were very nice, the variety of on-site restaurants were great, and the white sand beach and pool areas are lovely. This is a perfect place to reconnect with your significant other, hang with a friend, or just relax and enjoy a lovely week off.


    Pablo M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear GracieBlue, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I am sure they will be encouraged by. Kind Regards.

    EVALUATION

    Round Indicators

    • september 13 2017
    • Couples

    connor243

    “Very Impressed”


    Stayed 6 nights last week at the Royal Hideaway Playacar with my wife. We're 28 years old and from the US. Overall I couldn't be more pleased with the service received at the resort. It was quiet and relaxing, much different from the craziness of Cancun/spring break land. The food at RH is worth mentioning. It was truly excellent. We highly recommend the Chef's Table dinner if you're up for a cool foodie experience (extra $$, but worth it if you like food). All the restaurants on the property had excellent food and extremely good service. I would have appreciated a more expansive wine selection to be included. Usually there was 1 or 2 "house" options and then a large wine menu of wines for purchase. Nothing major, just a personal preference. The liquor selection is pretty good for an all inclusive resort. Drink service and waiters available all day by the pool was a very nice touch. If I were to make only one complaint, the reason for 4 stars instead of 5, it would be the main 'infinity' pool. The pool is beautifully designed and literally right on the beach, but they seemed to have an issue keeping the water level high enough. When the level stays below the filters on the side of the pool, dead bugs and sunscreen slime accumulated quite a bit because no water could reach the filter. Also, it kind of made it not an infinity pool anymore since no water went high enough to spill over the infinity edge. There was someone filling the pool up each morning with a big hose, so I'm sure they are aware, but the bugs and oil scum on the pool surface was noticed. There are 2 pools on the main deck so we just used the other one which was perfectly fine. Kudos to the activities staff (Brallan, Brenda, Alberto, and Yaz) who were a lot of fun and played beach volleyball with us every day. They also organized a ton of other fun stuff (tequila tasting class, guacamole making, dance, ice cream bar, Spanish class, and daily pool aerobics). They were all super friendly and professional. The level of service was superb all around the resort. Would definitely stay here again.


    Pablo M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear connor243, Firstly I would like to thank you for choosing Royal Hideaway Playacar as your holiday destination. Thank you for taking the time to write such a greatly detailed review in regards to our resort. It has been a pleasure to read and receive your wonderful feedback. I will be sure to share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again, we will look forward to serving you again in the future, as this will always be your home from home. Kind Regards

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best online price guaranteed

    If you find a better rate, we will top it.

    We will return the difference and we will also apply an additional 10% discount to the cost of the final booking. For more information...