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Barceló Hotel Pool  Royal Hideaway Playacar Resort
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Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Points of Interest

37.5 mi Cancún International Airport 

10 min. Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6499 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

72% Complete

4739

Very good

16% Complete

1091

Average

5% Complete

386

Poor

2% Complete

173

Very poor

1% Complete

110

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    Round Indicators
    franciscomorales United States. 11/19/2019 Family

    “AMAZING!!!! ASOMBROSO!!!!”

    Everything about this place is magical, our last visit only had two things I would complain about but other than those the trip was wonderful. The hotel grounds are beautiful the minute you walk in you notice how clean and elegant everything is. Wild life is abundant all over the property. The staff is super courteous and will go above and beyond to make your stay the best. Our personal concierge Oscar was wonderful and took great care of us. You must make reservations for each dinner you will be going to. Best thing to do is plan your dinners with the concierge on your first night. All restaurants except for 2 are places you must dress up for. The food is delicious! Those people complaining about food are the same people that complain everywhere they go and are never happy (yet at their own house they eat microwave food.) The rooms are spacious, clean and very nice. The bathroom toiletries are all L’Occitane. The bathrooms and rooms are all equipped with everything you need during your stay and you will feel like you are in a spa. By the way the SPA at the hotel is wonderful and sauna, steam room and private pool are included. There are several pools to choose from including the infinity pool with amazing ocean views. Drinks are all premium and food can be brought to you at the pool or beach. The bad: phone in room did not work, we were not able to call for included room service as phone didn’t work (we had to walk down to the concierge phone). The air conditioning was leaking and we had to chase down a Maintanence man since the phone didn’t work we couldn’t call to have it fixed. The restaurants are supposedly dressy Azia is their Asian food place and we were told you couldn’t wear jeans, couldn’t wear sandals and must have a polo type shirt... we got to the restaurant and that was a lie. A man had shorts and sandals. If you a dress code enforce it or stop telling people you have one.
    Round Indicators
    431oc_anec Stockholm, Sweden. 11/17/2019 Couples

    “100 % YESSS. ”

    This is a GREAT resort. It was our first time at a all inclusive in Mexico and it didn’t disappoint. The rooms are comfy and lovely, concierge Michelle rocked, she made sure we were booked on every night at a different restaurant and made sure our stay was memorable (she even decorated the room for my bday). Food was exceptional for an all inclusive (all restaurant are pretty amazing apart from maybe the grill which is the one to avoid if you can) The staff was amazing, all the pool server boys work soooo hard to make sure people get what they want, the entertainment is great cause it’s not constant as well (few hours of aqua fitness and a bingo) Seriously overall I loved it (and I didn’t know what to expect in a resort like this) It’s quieter cause it’s an adult only resort which makes a different. HIGHLY recommended!!!!! I would go back in a heartbeat. Only thing to know is that excursions with the hotels are soooo expensive and so is the spa. You can def find better deals somewhere else! Thanks royal hideaway we loved it.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Anec, Thank you very much for sharing this great review of your recent stay with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warmest regards!

    Round Indicators
    LordofKnutsford Manchester, United Kingdom. 11/16/2019 Couples

    “Mixed feelings”

    Due to Thomas Cook flight cancellation we ended up travelling earlier than planned and needed accommodation for 1 night. We’d always wondered about this place due to its reputation of top notch food and now was the opportunity. The hotel is in a Spanish colonial style which is quaint. This shows its age but it’s actually in good condition. Our basic room had new bathroom taps and paint. We were very happy with it’s size and wouldn’t have minded an extended stay in this room. The air con vents blow directly onto the bed which was too strong for sleeping so it had to be turned off. We had no hot water at 5:00am so I had a cold shower. We still had no hot water at 08:30 so the wife had a cold shower. The balcony is small and completely shaded by dense undergrowth. No chance of catching any sun and we saw other balconies completely engulfed. I would expect mosquitoes would make those balconies unusable. We were really looking forward to dinner at one of the restaurants but the 3 best options were all closed! Only the grill and the cabaret show were open. We’d not slept for 2 days so the cabaret was the last thing we wanted. Room service had to do which was good and fast but they forgot a main course. I had what was supposed to be a mojito in the sports bar which had to be returned. It was bitter and watery and un-drinkable. When I asked for a whiskey the barman asked what’s wrong with it - I told him politely (as others were listening) it’s not to my taste - he scowled at me. The buffet breakfast was good. Deep fried crispy bacon is amazing and I’ve never had scrambled egg so tasty. Ana the receptionist was lovely as were the bell boys and waiters. The pool looked really nice but we checked out early so we didn’t get a chance to try the rest of the facilities. Obviously this was a disappointing experience for us. I appreciate that they don’t get many guests staying 1 night and they close the restaurants to encourage guests to go to the show, so maybe it’s just our bad luck.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Guest, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    Emily C London, United Kingdom. 11/14/2019 Couples

    “Honeymoon in Paradise!”

    We stayed at Royal Hideaway Playacar on our Honeymoon from 30th October for 9 nights and highly recommend this hotel! We booked after reading the great reviews and we cannot agree with them more. It is adults only, all inclusive and there really isn’t anything it does not include. From; room service, breakfast, lunch, pool side service (for drinks and snacks) and dinner, all meals were served A la Carte. There is two breakfast restaurants (the deck manager is extremely attentive and friendly and ensured all our needs were met), one lunch restaurant (plus pool service) and seven different dinner restaurants (which you book through your hotel block concierge)- our favourite restaurant was Palazzo. All the staff throughout the day/evening were extremely attentive, food was always hot and portion sizes were perfect. The rooms at the hotel are large with a super king size bed, a walk in wardrobe and a large shower/bath area. The amenities around the hotel were incredible and are included within the all inclusive. We played tennis and beach volleyball, went kayaking and snorkelling and there are several pools around the hotel. We spent most days by the Infinity pool which has views of the beach (although make sure you get down early for this pool as it can get busy). The entertainment staff deserve an exceptional mention for there great service and for the entertainment they provided us with during our stay. They really made our trip by constantly ensuring that we were having a great time and always involved us in the activities. Special mention must go to: Alfonso and Mercy who lead the beach volleyball and evening entertainment(Halloween and Circus show), Carlos for Aqua Gym and Stretching classes along with Jonathan for Aqua Gym classes also and Coco bingo around the pool! If you are looking for a relaxing getaway in paradise, with everything you could require within an all inclusive, then this is definitely the hotel to book! We cannot wait to come back and will definitely be recommending to all our friends and family!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mrs. Emily, First of all for sharing your opinion with us, it is very pleasant to know that we will be part of such a wonderful moment with you, thank you for choosing us. We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    tuulahn Madison, Ohio. 11/14/2019

    “Perfect!”

    Absolutely perfect, we had such a good time, five days of pure fun in the sun. We chose this all inclusive based on the reviews, no regrets, would love to go back soon. We had requested reservations(thank you Mr Lozano) for our dinners two weeks prior and also asked for a king bed and room on the highest floor (thank you Sonia ), everything was granted. The room was so clean, elegant, small pretty details that we appreciated. Balcony was great. The entire property is clean, views of the ocean breathtaking. Great place!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Tuulahn, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • november 19 2019
    • United States
    • Family

    franciscomorales

    “AMAZING!!!! ASOMBROSO!!!!”


    Everything about this place is magical, our last visit only had two things I would complain about but other than those the trip was wonderful. The hotel grounds are beautiful the minute you walk in you notice how clean and elegant everything is. Wild life is abundant all over the property. The staff is super courteous and will go above and beyond to make your stay the best. Our personal concierge Oscar was wonderful and took great care of us. You must make reservations for each dinner you will be going to. Best thing to do is plan your dinners with the concierge on your first night. All restaurants except for 2 are places you must dress up for. The food is delicious! Those people complaining about food are the same people that complain everywhere they go and are never happy (yet at their own house they eat microwave food.) The rooms are spacious, clean and very nice. The bathroom toiletries are all L’Occitane. The bathrooms and rooms are all equipped with everything you need during your stay and you will feel like you are in a spa. By the way the SPA at the hotel is wonderful and sauna, steam room and private pool are included. There are several pools to choose from including the infinity pool with amazing ocean views. Drinks are all premium and food can be brought to you at the pool or beach. The bad: phone in room did not work, we were not able to call for included room service as phone didn’t work (we had to walk down to the concierge phone). The air conditioning was leaking and we had to chase down a Maintanence man since the phone didn’t work we couldn’t call to have it fixed. The restaurants are supposedly dressy Azia is their Asian food place and we were told you couldn’t wear jeans, couldn’t wear sandals and must have a polo type shirt... we got to the restaurant and that was a lie. A man had shorts and sandals. If you a dress code enforce it or stop telling people you have one.


    EVALUATION

    Round Indicators

    • november 17 2019
    • Stockholm, Sweden
    • Couples

    431oc_anec

    “100 % YESSS. ”


    This is a GREAT resort. It was our first time at a all inclusive in Mexico and it didn’t disappoint. The rooms are comfy and lovely, concierge Michelle rocked, she made sure we were booked on every night at a different restaurant and made sure our stay was memorable (she even decorated the room for my bday). Food was exceptional for an all inclusive (all restaurant are pretty amazing apart from maybe the grill which is the one to avoid if you can) The staff was amazing, all the pool server boys work soooo hard to make sure people get what they want, the entertainment is great cause it’s not constant as well (few hours of aqua fitness and a bingo) Seriously overall I loved it (and I didn’t know what to expect in a resort like this) It’s quieter cause it’s an adult only resort which makes a different. HIGHLY recommended!!!!! I would go back in a heartbeat. Only thing to know is that excursions with the hotels are soooo expensive and so is the spa. You can def find better deals somewhere else! Thanks royal hideaway we loved it.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Anec, Thank you very much for sharing this great review of your recent stay with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warmest regards!

    EVALUATION

    Round Indicators

    • november 16 2019
    • Manchester, United Kingdom
    • Couples

    LordofKnutsford

    “Mixed feelings”


    Due to Thomas Cook flight cancellation we ended up travelling earlier than planned and needed accommodation for 1 night. We’d always wondered about this place due to its reputation of top notch food and now was the opportunity. The hotel is in a Spanish colonial style which is quaint. This shows its age but it’s actually in good condition. Our basic room had new bathroom taps and paint. We were very happy with it’s size and wouldn’t have minded an extended stay in this room. The air con vents blow directly onto the bed which was too strong for sleeping so it had to be turned off. We had no hot water at 5:00am so I had a cold shower. We still had no hot water at 08:30 so the wife had a cold shower. The balcony is small and completely shaded by dense undergrowth. No chance of catching any sun and we saw other balconies completely engulfed. I would expect mosquitoes would make those balconies unusable. We were really looking forward to dinner at one of the restaurants but the 3 best options were all closed! Only the grill and the cabaret show were open. We’d not slept for 2 days so the cabaret was the last thing we wanted. Room service had to do which was good and fast but they forgot a main course. I had what was supposed to be a mojito in the sports bar which had to be returned. It was bitter and watery and un-drinkable. When I asked for a whiskey the barman asked what’s wrong with it - I told him politely (as others were listening) it’s not to my taste - he scowled at me. The buffet breakfast was good. Deep fried crispy bacon is amazing and I’ve never had scrambled egg so tasty. Ana the receptionist was lovely as were the bell boys and waiters. The pool looked really nice but we checked out early so we didn’t get a chance to try the rest of the facilities. Obviously this was a disappointing experience for us. I appreciate that they don’t get many guests staying 1 night and they close the restaurants to encourage guests to go to the show, so maybe it’s just our bad luck.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Guest, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • november 14 2019
    • London, United Kingdom
    • Couples

    Emily C

    “Honeymoon in Paradise!”


    We stayed at Royal Hideaway Playacar on our Honeymoon from 30th October for 9 nights and highly recommend this hotel! We booked after reading the great reviews and we cannot agree with them more. It is adults only, all inclusive and there really isn’t anything it does not include. From; room service, breakfast, lunch, pool side service (for drinks and snacks) and dinner, all meals were served A la Carte. There is two breakfast restaurants (the deck manager is extremely attentive and friendly and ensured all our needs were met), one lunch restaurant (plus pool service) and seven different dinner restaurants (which you book through your hotel block concierge)- our favourite restaurant was Palazzo. All the staff throughout the day/evening were extremely attentive, food was always hot and portion sizes were perfect. The rooms at the hotel are large with a super king size bed, a walk in wardrobe and a large shower/bath area. The amenities around the hotel were incredible and are included within the all inclusive. We played tennis and beach volleyball, went kayaking and snorkelling and there are several pools around the hotel. We spent most days by the Infinity pool which has views of the beach (although make sure you get down early for this pool as it can get busy). The entertainment staff deserve an exceptional mention for there great service and for the entertainment they provided us with during our stay. They really made our trip by constantly ensuring that we were having a great time and always involved us in the activities. Special mention must go to: Alfonso and Mercy who lead the beach volleyball and evening entertainment(Halloween and Circus show), Carlos for Aqua Gym and Stretching classes along with Jonathan for Aqua Gym classes also and Coco bingo around the pool! If you are looking for a relaxing getaway in paradise, with everything you could require within an all inclusive, then this is definitely the hotel to book! We cannot wait to come back and will definitely be recommending to all our friends and family!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mrs. Emily, First of all for sharing your opinion with us, it is very pleasant to know that we will be part of such a wonderful moment with you, thank you for choosing us. We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • november 14 2019
    • Madison, Ohio

    tuulahn

    “Perfect!”


    Absolutely perfect, we had such a good time, five days of pure fun in the sun. We chose this all inclusive based on the reviews, no regrets, would love to go back soon. We had requested reservations(thank you Mr Lozano) for our dinners two weeks prior and also asked for a king bed and room on the highest floor (thank you Sonia ), everything was granted. The room was so clean, elegant, small pretty details that we appreciated. Balcony was great. The entire property is clean, views of the ocean breathtaking. Great place!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Tuulahn, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

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