Barceló Hotel Pool  Royal Hideaway Playacar Resort
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Map and location

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Points of Interest

37.5 mi Cancun International Airport 

10 min. Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 5561 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

73% Complete

4077

Very good

17% Complete

952

Average

5% Complete

309

Poor

2% Complete

141

Very poor

1% Complete

82

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    Round Indicators
    Janet A 12/09/2018 Couples

    “Pre Holiday Getaway”

    Another wonderful week at Royal Hideaway. A special shout out to Christian and lovely hostess Milka who saw to our every need during our daily trips to The Deck.Also Carlos is superb st Aqua Gym- best ever!!! Service from all was excellent.We would like to see more early entertainment at Allegria Bar. Overall it was s great week!
    Round Indicators
    PamperedOnABeach 12/09/2018 Couples

    “Great place. Great staff”

    The hotel's layout is very compact. That made it all feel more intimate and personal than other places we've visited. The staff were very attentive and went out of their way to be helpful. There was a mixup with our reservations at one of the restaurants and the hostess not only seated us anyway but also checked our other reservations for the rest of the week to make sure that we wouldn't have any problems later. The Grill restaurant is one of their casual restaurants, but the food was outstanding. We were so impressed that we went back for our last evening at the hotel. The manager, Alejandro Garcia went out of his way to accommodate us. The chef, Yunnen Lopez, provided us with a tasting menu which was fantastic. Great service and great food. Will go back there next year!
    Round Indicators
    glowr1 Buffalo, New York. 12/09/2018 Family

    “Mother Daughter Relaxation”

    My daughter and I finally got the time to get away to relax after two years of NO vacation time. We decided this time to try a resort that was adults only. The Royal Hideaway was just what the Dr. ordered. The resort and the rooms were spotless. The villas each had their own Concierge on staff. So if you needed anything at all they were there to assist you from making restaurant reservations to extra items needed in the room. All the restaurants had great food. Something for everyone's taste. In the Aria (oriental) restaurant, Domingo and Paula went way out of their way to make sure you were happy. At the Deck restaurant (my favorite!) Alejundro Garcia the Mgr., Janely Aguilar the Hostess and Oscar Gomez the waiter saw to it that you had everything you needed to make your day a happy one! They even pass out small newspapers from each country for visitors to keep abreast of all that's happening at home while your away! While your lounging by the infinity or relaxation pools, the pristine beach or hot tubs your catered to by staff, like Daniel Pat or Magnolia, who will bring you your favorite drinks or even just water. This vacation was great and we'd have no problem returning to the Royal Hideaway!
    Round Indicators
    Y4735NDashleys Lexington, Kentucky. 12/09/2018 Couples

    “Wedding Perfection!”

    We were blown away by the breathtaking beauty and impeccable service at RH. We were married on the beach and every detail was arranged and taken care of. Lizbeth and Angela were so helpful and accommodating. From beginning our trip with champagne in the lobby to rose petals on our bed after our beach ceremony- every detail was handled beautifully. Oscar, our concierge, answered all of our questions and assisted with planning excursions, shuttles home, reservations and anything else we needed. The food was AMAZING. We had Chefs Table on our wedding night and were blown away by sous chef, Isais, creations. He was so gracious to meet with us and describe his inspiration for each delicious dish. Nicolas, our waiter, was first class and so personable. Our sommelier paired the wines with our dishes perfectly and was so knowledgeable. If you’re considering the Chefs Table, my vote is that it is an absolute must. Ray, our server at Spices was so engaging and his service was top notch. Wilbert at Palazzo made our first meal such a memorable one. Jonathon with the activities staff was so much fun and engaged the entire pool during aqua fitness. Daniel, the pool mixologist, was so friendly and didn’t blink an eye at our never ending margarita orders. I will recommend Royal Hideaway to everyone I know and look forward to visiting again soon! Thank you for making our wedding and honeymoon so unforgettable, RH!
    Round Indicators
    M7974NSgeraldp 12/08/2018 Couples

    “Anniversary to Remember”

    We came to celebrate our 54th anniversary. Once they found out our special occasion, they went out of their way to make the stay very enjoyable and memorable. We received a bottle of champagne, various sweets and even rose peals (in the shape of a heart) on our bed with a very nice letter congratulating us.

    EVALUATION

    Round Indicators

    • december 9 2018
    • Couples

    Janet A

    “Pre Holiday Getaway”


    Another wonderful week at Royal Hideaway. A special shout out to Christian and lovely hostess Milka who saw to our every need during our daily trips to The Deck.Also Carlos is superb st Aqua Gym- best ever!!! Service from all was excellent.We would like to see more early entertainment at Allegria Bar. Overall it was s great week!


    EVALUATION

    Round Indicators

    • december 9 2018
    • Couples

    PamperedOnABeach

    “Great place. Great staff”


    The hotel's layout is very compact. That made it all feel more intimate and personal than other places we've visited. The staff were very attentive and went out of their way to be helpful. There was a mixup with our reservations at one of the restaurants and the hostess not only seated us anyway but also checked our other reservations for the rest of the week to make sure that we wouldn't have any problems later. The Grill restaurant is one of their casual restaurants, but the food was outstanding. We were so impressed that we went back for our last evening at the hotel. The manager, Alejandro Garcia went out of his way to accommodate us. The chef, Yunnen Lopez, provided us with a tasting menu which was fantastic. Great service and great food. Will go back there next year!


    EVALUATION

    Round Indicators

    • december 9 2018
    • Buffalo, New York
    • Family

    glowr1

    “Mother Daughter Relaxation”


    My daughter and I finally got the time to get away to relax after two years of NO vacation time. We decided this time to try a resort that was adults only. The Royal Hideaway was just what the Dr. ordered. The resort and the rooms were spotless. The villas each had their own Concierge on staff. So if you needed anything at all they were there to assist you from making restaurant reservations to extra items needed in the room. All the restaurants had great food. Something for everyone's taste. In the Aria (oriental) restaurant, Domingo and Paula went way out of their way to make sure you were happy. At the Deck restaurant (my favorite!) Alejundro Garcia the Mgr., Janely Aguilar the Hostess and Oscar Gomez the waiter saw to it that you had everything you needed to make your day a happy one! They even pass out small newspapers from each country for visitors to keep abreast of all that's happening at home while your away! While your lounging by the infinity or relaxation pools, the pristine beach or hot tubs your catered to by staff, like Daniel Pat or Magnolia, who will bring you your favorite drinks or even just water. This vacation was great and we'd have no problem returning to the Royal Hideaway!


    EVALUATION

    Round Indicators

    • december 9 2018
    • Lexington, Kentucky
    • Couples

    Y4735NDashleys

    “Wedding Perfection!”


    We were blown away by the breathtaking beauty and impeccable service at RH. We were married on the beach and every detail was arranged and taken care of. Lizbeth and Angela were so helpful and accommodating. From beginning our trip with champagne in the lobby to rose petals on our bed after our beach ceremony- every detail was handled beautifully. Oscar, our concierge, answered all of our questions and assisted with planning excursions, shuttles home, reservations and anything else we needed. The food was AMAZING. We had Chefs Table on our wedding night and were blown away by sous chef, Isais, creations. He was so gracious to meet with us and describe his inspiration for each delicious dish. Nicolas, our waiter, was first class and so personable. Our sommelier paired the wines with our dishes perfectly and was so knowledgeable. If you’re considering the Chefs Table, my vote is that it is an absolute must. Ray, our server at Spices was so engaging and his service was top notch. Wilbert at Palazzo made our first meal such a memorable one. Jonathon with the activities staff was so much fun and engaged the entire pool during aqua fitness. Daniel, the pool mixologist, was so friendly and didn’t blink an eye at our never ending margarita orders. I will recommend Royal Hideaway to everyone I know and look forward to visiting again soon! Thank you for making our wedding and honeymoon so unforgettable, RH!


    EVALUATION

    Round Indicators

    • december 8 2018
    • Couples

    M7974NSgeraldp

    “Anniversary to Remember”


    We came to celebrate our 54th anniversary. Once they found out our special occasion, they went out of their way to make the stay very enjoyable and memorable. We received a bottle of champagne, various sweets and even rose peals (in the shape of a heart) on our bed with a very nice letter congratulating us.


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