Barceló Hotel Pool  Royal Hideaway Playacar Resort

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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Points of Interest

37.5 mi Cancun International Airport 

10 min. Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 5184 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

73% Complete

3791

Very good

17% Complete

894

Average

5% Complete

295

Poor

2% Complete

133

Very poor

1% Complete

71

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    Round Indicators
    carnevalekim Boston, Massachusetts. 07/19/2018 Friends getaway

    “Annual birthday trip”

    This was my third time at this resort and it was wonderful as always. The infinity pool and proximity to the ocean is perfect. Service is above and beyond. Fernando made being in one of the cabanas very easy and was very attentive to us. My only complaint is the room concierge was non existent this trip. Didn’t see or talk with him/her once throughout my stay and that has never happened before. Our room wasn’t properly stocked either, but that is the only let down. We ate at all the restaurants and we very happy with all of them. Ventanas still be my favorite. I will be back!
    Round Indicators
    Playa_Girl_Maya Dallas, Texas. 07/19/2018 Friends getaway

    “Magical Paradise for a one-of-a kind Experience!”

    As many of you can read, this is one SPECTACULAR RESORT! This was my 49th visit and still become AMAZED at the level of service, exquisite food, room amenities, and most notably the level of effort the staff continues to go above & beyond to create the most cherished memories! In particularly, our Cabana Concierge, Fernando Ivan, who just made this trip the most extraordinary one! His service was impeccable and attention to detail went above and beyond! His continuous responsiveness, indulging, and ability to cater to my large group was one of a kind! He truly made this entire experience my most magical, celebrating my birthday, and with many first-timers attending, they will now be repeat visitors due to his extraordinary service!
    Round Indicators
    jim552 El Paso, Texas. 07/19/2018 Solo travel

    “Desfrutando la Riviera Maya”

    Very nice stay. The food was great. The service, bars, beach and pool were excellent. We scheduled a room service breakfast one evening at 9:30 pm for 6:00 am the next morning. After being late 15 minutes late I called and was told it was on the way. After waiting another 35 minutes, we had to leave for a tour, but room service never arrived. The AC in the room never performed well despite multiple requests for service. A highlight of our week long visit was getting to know some of the service staff, José, Diana Olivares, Daniel, Sr. Rivas, Ramon and many many more.
    Round Indicators
    Stefanie R 07/19/2018 Friends getaway

    “Just keeps getting Better”

    This was my second time visiting this Resort with a geoup of 10 friends celebrating our friends birthday. It just gets better every year. We are all looking forward to our next trip to Royal Hideaway Playacar next year. Birthday girl is returning in 4 weeks she is so in love with this resort. I was in villa 29 this year, and housekeeping makes every return to the room spectaclar. All the restaurants have amazing food. Fabiola provides such professional and fun service at Alegria Bar. She is so sweet and amazing. Fernando Ivan the beach butler was phenomenal at going above and beyond. We left our cabana after ordering drinks and he brought more drinks than we ordered all the way out to the ocean when he could’ve just left them at our cabana. He was so good everyday of our stay and took numerous photos for us. He truly made our stay at the cabanas at the pool memorable. That service is what brings us back to this resort year after year. Cant wait for our 2019 trip back to Royal Hideaway. Fernando... save us a cabana ;)
    Round Indicators
    socorro m 07/18/2018 Couples

    “Enjoyable Stay”

    we were there from 7/1 to 7/5 with another couple in villa 26. We got good cleaning service from Edgar in the morning and Virginia in the afternoon. Our concierge Yaniz and Montse very helpful. We ate breakfast at the buffett and the hosts Claudia and Jhaneli were very nice and attentive, and the servers very nice. We ate dinner at Spices, Ventanas and Palazzo and it was very good specially Palazzo and all the staff were very nice. We had great service starting with the bellboys when we got there. overall we had a very nice 5 day stay.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mrs. Socorro, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • july 19 2018
    • Boston, Massachusetts
    • Friends getaway

    carnevalekim

    “Annual birthday trip”


    This was my third time at this resort and it was wonderful as always. The infinity pool and proximity to the ocean is perfect. Service is above and beyond. Fernando made being in one of the cabanas very easy and was very attentive to us. My only complaint is the room concierge was non existent this trip. Didn’t see or talk with him/her once throughout my stay and that has never happened before. Our room wasn’t properly stocked either, but that is the only let down. We ate at all the restaurants and we very happy with all of them. Ventanas still be my favorite. I will be back!


    EVALUATION

    Round Indicators

    • july 19 2018
    • Dallas, Texas
    • Friends getaway

    Playa_Girl_Maya

    “Magical Paradise for a one-of-a kind Experience!”


    As many of you can read, this is one SPECTACULAR RESORT! This was my 49th visit and still become AMAZED at the level of service, exquisite food, room amenities, and most notably the level of effort the staff continues to go above & beyond to create the most cherished memories! In particularly, our Cabana Concierge, Fernando Ivan, who just made this trip the most extraordinary one! His service was impeccable and attention to detail went above and beyond! His continuous responsiveness, indulging, and ability to cater to my large group was one of a kind! He truly made this entire experience my most magical, celebrating my birthday, and with many first-timers attending, they will now be repeat visitors due to his extraordinary service!


    EVALUATION

    Round Indicators

    • july 19 2018
    • El Paso, Texas
    • Solo travel

    jim552

    “Desfrutando la Riviera Maya”


    Very nice stay. The food was great. The service, bars, beach and pool were excellent. We scheduled a room service breakfast one evening at 9:30 pm for 6:00 am the next morning. After being late 15 minutes late I called and was told it was on the way. After waiting another 35 minutes, we had to leave for a tour, but room service never arrived. The AC in the room never performed well despite multiple requests for service. A highlight of our week long visit was getting to know some of the service staff, José, Diana Olivares, Daniel, Sr. Rivas, Ramon and many many more.


    EVALUATION

    Round Indicators

    • july 19 2018
    • Friends getaway

    Stefanie R

    “Just keeps getting Better”


    This was my second time visiting this Resort with a geoup of 10 friends celebrating our friends birthday. It just gets better every year. We are all looking forward to our next trip to Royal Hideaway Playacar next year. Birthday girl is returning in 4 weeks she is so in love with this resort. I was in villa 29 this year, and housekeeping makes every return to the room spectaclar. All the restaurants have amazing food. Fabiola provides such professional and fun service at Alegria Bar. She is so sweet and amazing. Fernando Ivan the beach butler was phenomenal at going above and beyond. We left our cabana after ordering drinks and he brought more drinks than we ordered all the way out to the ocean when he could’ve just left them at our cabana. He was so good everyday of our stay and took numerous photos for us. He truly made our stay at the cabanas at the pool memorable. That service is what brings us back to this resort year after year. Cant wait for our 2019 trip back to Royal Hideaway. Fernando... save us a cabana ;)


    EVALUATION

    Round Indicators

    • july 18 2018
    • Couples

    socorro m

    “Enjoyable Stay”


    we were there from 7/1 to 7/5 with another couple in villa 26. We got good cleaning service from Edgar in the morning and Virginia in the afternoon. Our concierge Yaniz and Montse very helpful. We ate breakfast at the buffett and the hosts Claudia and Jhaneli were very nice and attentive, and the servers very nice. We ate dinner at Spices, Ventanas and Palazzo and it was very good specially Palazzo and all the staff were very nice. We had great service starting with the bellboys when we got there. overall we had a very nice 5 day stay.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mrs. Socorro, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally We hope you will allow us to make your next stay unforgettable. Best regards!

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