Barceló Hotel Pool  Royal Hideaway Playacar Resort
Premios y Reconocimientos

Prizes and Awards

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map

Map and location

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Points of Interest

37.5 mi Cancun International Airport 

10 min. Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 5919 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

73% Complete

4326

Very good

16% Complete

1006

Average

5% Complete

336

Poor

2% Complete

154

Very poor

1% Complete

97

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    Round Indicators
    Judy and Gary R Mt. Pleasant Michigan. 03/26/2019 Couples

    “Excellent Vacation”

    Love this resort! Very beautiful ,peaceful, serene, atmosphere throughout the resort. Wonderful restaurants, dress codes are enforced and age appropriate entertainment in the evenings. Food is delicious at every venue. Rooms are beautiful, very clean, and service everywhere is awesome. Going back for sure.
    Round Indicators
    Vacation542015 03/26/2019 Couples

    “A week at Royal Hideway, Playa del Carmen”

    I am not a person that is usually drawn to “ all inclusives” even the luxury ones...I prefer taylor made vacations, ”boutiquy”, less impersonal. We booked a last minute one week holiday at Royal Hideway and expected the minimum: lots of sun, a little bit of samba and some tequila. What a week we had! Royal hideway is an absolute gem! With 201 rooms, its small enough for personalized service. And what a service! Free room service, cheese and wine brought to the room late in the afternoon, one concierge per every 10 rooms. The hotel with its Spanish colonial architecture is beautiful. All restaurants airy and luxurious. Drinks are not diluted but great generous ones. The rooms are very big. The washrooms are spacious and there is a walking closet. This place is micro managed. The staff is all smile and extremely efficient. It is a quiet resort. But if you want a little bit of noise, Playa del Carmen is at a walking distance. Royal hideway wants to be a Four seasons when it grows up...it’s almost there, really! We will be back! We met people that had been here for over 20 years...no need to look for anything better. We loved it

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    Footprints25665 Newburyport, MA. 03/26/2019 Couples

    “Paradise Setting in Playacar”

    Beautiful resort with amazing gardens and decor. Right on the gorgeous beach in Playacar. The food was very good, fresh and flavorful. We didn't like our meal at Las Ventanas but all the other restaurants were great-especially Spices. It was nice to have a concierge right outside your door for every building. Our concierge ,Gabriel, was super! Everything is so clean and well maintained including the public areas, rooms, beach, pools, restaurants. I recommend this beautiful resort!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Footprints, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    Guide30224230172 Pittsburgh, Pennsylvania. 03/26/2019 Couples

    “The royal treatment”

    This place is Beautiful, the staff is unbelievably attentive. They know if you need something or if you don’t want to be bothered. The food is out if this world, please do not be afraid Of the all inclusive it is top notch

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    282Ekramer Waupaca, Wisconsin. 03/25/2019 Friends getaway

    “Couples only all-inclusive phenomenal getaway”

    A friend and I stayed at the Royal Hideaway in Playacar, Mexico. It was one of the best vacations ever. This all inclusive lives up to all it boasts to offer. It is adults only, not a party hotel, but does offer some night entertainment, such as The Tenors, an Elvis singer, Casino night, and a few shows. The pool area you receive attentive service by Daniel Pat, aqua gym with Carlos, and a four inch thick comfortable lounge chair pad. If you want poolside seats arrive early. The beach has beautiful white sand which is as wide as a football field. Just gorgeous! The food in each of the restaurants was fantastic. David and Viridiana at Azia, the Asian restaurant with hibachi bar, were two of the most wondeful restaurant staff, which completely made our vacation special. There is a concierge in each building, with wonderful service. The spa has great staff that give top notch massages. I left feeling relaxed, spoiled, and pampered. I will definitely go back!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear M. Ekramer, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • march 26 2019
    • Mt. Pleasant Michigan
    • Couples

    Judy and Gary R

    “Excellent Vacation”


    Love this resort! Very beautiful ,peaceful, serene, atmosphere throughout the resort. Wonderful restaurants, dress codes are enforced and age appropriate entertainment in the evenings. Food is delicious at every venue. Rooms are beautiful, very clean, and service everywhere is awesome. Going back for sure.


    EVALUATION

    Round Indicators

    • march 26 2019
    • Couples

    Vacation542015

    “A week at Royal Hideway, Playa del Carmen”


    I am not a person that is usually drawn to “ all inclusives” even the luxury ones...I prefer taylor made vacations, ”boutiquy”, less impersonal. We booked a last minute one week holiday at Royal Hideway and expected the minimum: lots of sun, a little bit of samba and some tequila. What a week we had! Royal hideway is an absolute gem! With 201 rooms, its small enough for personalized service. And what a service! Free room service, cheese and wine brought to the room late in the afternoon, one concierge per every 10 rooms. The hotel with its Spanish colonial architecture is beautiful. All restaurants airy and luxurious. Drinks are not diluted but great generous ones. The rooms are very big. The washrooms are spacious and there is a walking closet. This place is micro managed. The staff is all smile and extremely efficient. It is a quiet resort. But if you want a little bit of noise, Playa del Carmen is at a walking distance. Royal hideway wants to be a Four seasons when it grows up...it’s almost there, really! We will be back! We met people that had been here for over 20 years...no need to look for anything better. We loved it


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • march 26 2019
    • Newburyport, MA
    • Couples

    Footprints25665

    “Paradise Setting in Playacar”


    Beautiful resort with amazing gardens and decor. Right on the gorgeous beach in Playacar. The food was very good, fresh and flavorful. We didn't like our meal at Las Ventanas but all the other restaurants were great-especially Spices. It was nice to have a concierge right outside your door for every building. Our concierge ,Gabriel, was super! Everything is so clean and well maintained including the public areas, rooms, beach, pools, restaurants. I recommend this beautiful resort!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Footprints, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • march 26 2019
    • Pittsburgh, Pennsylvania
    • Couples

    Guide30224230172

    “The royal treatment”


    This place is Beautiful, the staff is unbelievably attentive. They know if you need something or if you don’t want to be bothered. The food is out if this world, please do not be afraid Of the all inclusive it is top notch


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • march 25 2019
    • Waupaca, Wisconsin
    • Friends getaway

    282Ekramer

    “Couples only all-inclusive phenomenal getaway”


    A friend and I stayed at the Royal Hideaway in Playacar, Mexico. It was one of the best vacations ever. This all inclusive lives up to all it boasts to offer. It is adults only, not a party hotel, but does offer some night entertainment, such as The Tenors, an Elvis singer, Casino night, and a few shows. The pool area you receive attentive service by Daniel Pat, aqua gym with Carlos, and a four inch thick comfortable lounge chair pad. If you want poolside seats arrive early. The beach has beautiful white sand which is as wide as a football field. Just gorgeous! The food in each of the restaurants was fantastic. David and Viridiana at Azia, the Asian restaurant with hibachi bar, were two of the most wondeful restaurant staff, which completely made our vacation special. There is a concierge in each building, with wonderful service. The spa has great staff that give top notch massages. I left feeling relaxed, spoiled, and pampered. I will definitely go back!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear M. Ekramer, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

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