La reception dell' Hotel Barceló Occidental Grand Cozumel Resort
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Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


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19,8 km Aeroporto internazionale di Cozumel

250 m Spiaggia

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Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 362 Recensioni

VALUTAZIONE TOTALE

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VALUTAZIONE DETTAGLIATA

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Rapporto qualità-prezzo

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Ubicazione

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Qualità del sonno

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Camere

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Pulizia

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Servizio


Eccellente

54% Complete

197

Molto buono

29% Complete

105

Normale

7% Complete

26

Cattivo

3% Complete

14

Pessimo

5% Complete

20

Filtrare per

Ordinare per

    Round Indicators
    kootenaydivers2016 Castlegar, Canada. 09/10/2018 In coppia

    “Return Stay At Royal Level Occidental Grand”

    We stayed in March 2018 for two weeks with two other couples. We travel to Cozumel twice each year for two week dive trips. We have stayed at this hotel previously, but have spent the past eight years experiencing different on island accommodations. We decided to return to this hotel and are very pleased with our decision. Check in was very quick. All of the Concierges at the Royal Club are excellent- Jessica, Margarita and Emma were so very helpful and always with smiling faces. We found the room to be very clean and enjoyed the in room mini frig. There was a small issue with the tub which was fixed quickly by Maintenance. We enjoyed all of the a la carte restaurants. With only one except the service was prompt and the food was good. breakfast and lunch buffets were good. We always found lots to eat. The beach is awesome. No problems finding chairs at the pool or beach. The gym is small, but I did use the treadmills regularly. My husband and I enjoyed massages at the Spa which were wonderful. The proximity to the dive sites is terrific. No long boat rides for this group! We all enjoyed our stays so much that we have already booked two weeks in November and two weeks in March. Can't wait to return.

    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    Rod L Old Bridge, New Jersey. 08/11/2018 In coppia

    “Paradise in Cozumel”

    This hotel is very well kept and the staff are very friendly and accommodating. We had a harrowing ordeal traveling and upon Margarita from the Royal Club she immediately had us relaxed and in vacation mode. The food at the restaurants were very good also. Must try the fresh tacos at the buffet (La Posada) for lunch. It is a trip from the beach and the pool but if you are up there, it is a must try. The buildings and set within the natural environment, very green and lush. Very relaxing.

    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    kdmartin82 Texas. 07/02/2018 In famiglia

    “The waiters at La Carreta made our family vacation the BEST!!!”

    We come to Cozumel twice a year and always stay at Occidental Grand! We can not say enough good things about the staff in the Royal Level, especially the wait staff in La Carreta! Tomas, Rogelio, Carlos, Miguel and Ismael were absolutely incredible! We took our family vacation and had a total of 15 people! One person had severe food allergies and the another one is just a picky eater! The staff worked extra hard to ensure everyone was happy and impressed with their meals and service! We didn't want to go into town to eat at all because they were INCREDIBLE! All of our family said they had never been on a vacation where they planned their days around dinner reservations! Margarita and Emma were sure to have reservations for all 15 people each and every night we were there! During the day we went to the beach where Reyna Rios would take care of all of us! As many times as my husband and I come to the resort Reyna was, by far, the best beach server we have ever had! We already have our next trip booked for November and because of the exceptional service of Tomas, Rogelio, Carlos, Miguel, Ismael, Margarita, Emma and Reyna we chose Occidental Cozumel Royal Level once again! Thank you to everyone for such a wonderful vacation and making my family feel like yours!

    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    CZM-er New York. 08/28/2007

    “La seconda volta le mie aspettative non sono andate deluse”

    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!
    Round Indicators
    Juliette12 St. Louis, Mo. 08/24/2007

    “Solo e soltanto il Royal Club…”

    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!

    VALUTAZIONE

    Round Indicators

    • settembre 10 2018
    • Castlegar, Canada
    • In coppia

    kootenaydivers2016

    “Return Stay At Royal Level Occidental Grand”


    We stayed in March 2018 for two weeks with two other couples. We travel to Cozumel twice each year for two week dive trips. We have stayed at this hotel previously, but have spent the past eight years experiencing different on island accommodations. We decided to return to this hotel and are very pleased with our decision. Check in was very quick. All of the Concierges at the Royal Club are excellent- Jessica, Margarita and Emma were so very helpful and always with smiling faces. We found the room to be very clean and enjoyed the in room mini frig. There was a small issue with the tub which was fixed quickly by Maintenance. We enjoyed all of the a la carte restaurants. With only one except the service was prompt and the food was good. breakfast and lunch buffets were good. We always found lots to eat. The beach is awesome. No problems finding chairs at the pool or beach. The gym is small, but I did use the treadmills regularly. My husband and I enjoyed massages at the Spa which were wonderful. The proximity to the dive sites is terrific. No long boat rides for this group! We all enjoyed our stays so much that we have already booked two weeks in November and two weeks in March. Can't wait to return.


    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    VALUTAZIONE

    Round Indicators

    • agosto 11 2018
    • Old Bridge, New Jersey
    • In coppia

    Rod L

    “Paradise in Cozumel”


    This hotel is very well kept and the staff are very friendly and accommodating. We had a harrowing ordeal traveling and upon Margarita from the Royal Club she immediately had us relaxed and in vacation mode. The food at the restaurants were very good also. Must try the fresh tacos at the buffet (La Posada) for lunch. It is a trip from the beach and the pool but if you are up there, it is a must try. The buildings and set within the natural environment, very green and lush. Very relaxing.


    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    VALUTAZIONE

    Round Indicators

    • luglio 2 2018
    • Texas
    • In famiglia

    kdmartin82

    “The waiters at La Carreta made our family vacation the BEST!!!”


    We come to Cozumel twice a year and always stay at Occidental Grand! We can not say enough good things about the staff in the Royal Level, especially the wait staff in La Carreta! Tomas, Rogelio, Carlos, Miguel and Ismael were absolutely incredible! We took our family vacation and had a total of 15 people! One person had severe food allergies and the another one is just a picky eater! The staff worked extra hard to ensure everyone was happy and impressed with their meals and service! We didn't want to go into town to eat at all because they were INCREDIBLE! All of our family said they had never been on a vacation where they planned their days around dinner reservations! Margarita and Emma were sure to have reservations for all 15 people each and every night we were there! During the day we went to the beach where Reyna Rios would take care of all of us! As many times as my husband and I come to the resort Reyna was, by far, the best beach server we have ever had! We already have our next trip booked for November and because of the exceptional service of Tomas, Rogelio, Carlos, Miguel, Ismael, Margarita, Emma and Reyna we chose Occidental Cozumel Royal Level once again! Thank you to everyone for such a wonderful vacation and making my family feel like yours!


    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    VALUTAZIONE

    Round Indicators

    • agosto 28 2007
    • New York

    CZM-er

    “La seconda volta le mie aspettative non sono andate deluse”


    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!


    VALUTAZIONE

    Round Indicators

    • agosto 24 2007
    • St. Louis, Mo

    Juliette12

    “Solo e soltanto il Royal Club…”


    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!


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