La reception dell' Hotel Barceló Occidental Grand Cozumel Resort
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Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


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19,8 km Aeroporto internazionale di Cozumel

250 m Spiaggia

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Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 360 Recensioni

VALUTAZIONE TOTALE

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VALUTAZIONE DETTAGLIATA

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PUNTEGGIO DEI VIAGGIATORI

Eccellente

54% Complete

196

Molto buono

28% Complete

104

Normale

7% Complete

26

Cattivo

3% Complete

14

Pessimo

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20

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    Round Indicators
    kdmartin82 Texas. 07/02/2018 In famiglia

    “The waiters at La Carreta made our family vacation the BEST!!!”

    We come to Cozumel twice a year and always stay at Occidental Grand! We can not say enough good things about the staff in the Royal Level, especially the wait staff in La Carreta! Tomas, Rogelio, Carlos, Miguel and Ismael were absolutely incredible! We took our family vacation and had a total of 15 people! One person had severe food allergies and the another one is just a picky eater! The staff worked extra hard to ensure everyone was happy and impressed with their meals and service! We didn't want to go into town to eat at all because they were INCREDIBLE! All of our family said they had never been on a vacation where they planned their days around dinner reservations! Margarita and Emma were sure to have reservations for all 15 people each and every night we were there! During the day we went to the beach where Reyna Rios would take care of all of us! As many times as my husband and I come to the resort Reyna was, by far, the best beach server we have ever had! We already have our next trip booked for November and because of the exceptional service of Tomas, Rogelio, Carlos, Miguel, Ismael, Margarita, Emma and Reyna we chose Occidental Cozumel Royal Level once again! Thank you to everyone for such a wonderful vacation and making my family feel like yours!

    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    Austin D Parker, Colorado. 06/27/2018

    “Top Notch Grounds, Accommodations, Service... Food & Drink, Notsomuch”

    Our previous experience with an all inclusive, in the Riviera Maya, may have set the bar a little high in retrospect. I think that it's probably due to the fact that so many people come to Cozumel for diving and the resorts don't have to compete as much for your business with the quality of food, etc. than on the mainland. That being said, there were some very good pluses at the Occidental. 99% of the staff was extremely friendly and offered up a smile with a hearty "Hola" or "Buenos dias". The grounds are unbelievably lush and green and full of (I assume safe) wildlife (e.g. iguana, turtles, and coatis). The beach is beautiful and, though I've seen other reviews to the contrary, we never had a problem finding a couple of chairs. Beach Tip: The entry into the water is less rocky toward the middle of the beach. However, it is less rocky further out toward the left side of the beach (nearer the dock). In other words, enter the water at the middle of the beach and then hang out or wade toward the left. Now for the negatives... First, the food. it was average everywhere except the Mexican restaurant, where it was terrible, and Olivo's (the "Mediterranean" restaurant), where it was actually really good. The Royal Level restaurant and room service offered pretty good food as well. Unfortunately, although offering an incomparable view, dinner at the restaurant on the beach was pretty bad. How do you serve frozen seafood in a beach restaurant? Seriously, the mahi mahi had the texture of a fish stick. Message to management: Serve fresh fish at the beach restaurant! You limit the number of tables anyway. You might as well make it a palatable experience for the few that are able to get a reservation, right? Imagine if this review mentioned that dinner on the beach was a must do on Cozumel instead... (It is, btw, but walk 10 minutes down the beach to Alberto's Beach Bar and eat there.. also, see my review on Alberto's Beach Bar) Next, the drinks. The best vodka available was Absolut, the best tequila was Don Julio, there were no topshelf options for rum or other liquors, and they only had one kind of beer (not sure what it was, but it tasted better with a lime). Also, oddly, the whole resort was out of straws the entire time we were there. This created an odd situation where you had to try to eat your daiquiri, pina colada, or frozen margarita like a snow cone until, of course, you got past the top of the glass. At this point, you had to tilt your glass back until the frozen concoction let loose of its bond to the bottom of the glass and would come flying at your face at 240 mph. Once was enough of that so we drank beers and rocks drinks after that. This is fine, of course, but sometimes you really want a frozen drink on the beach. Lastly, and I know that there is nothing management can do because it's a different company that runs it, but the gift shop staff were sometimes there when they should have been and sometimes not. There was one gift shop employee that was friendly, but the other appeared very upset that you were interrupting her day of standing around any time you required her assistance. My advice, if you need something from the gift shop, don't make a special trip because you might be taking a walk for nothing. All in all though, I rounded up from a 3.5 star review. After talking to some other people from other resorts, it sounds like the negatives I've listed above are pretty much par for the course at all resorts on the island. Given the grounds, service, accommodations, and beach, the Occidental seems above average in comparison.

    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear Austin D We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit.

    Round Indicators
    Paul K Westminster, Colorado. 06/17/2018 In famiglia

    “pampered”

    we are grand level royal club members first time to Cozumel being grand level members we receive some extra attention and services. we just returned from occidental Cozumel with our kids and grandkids 14 in all and received excellent service from the entire royal club staff. Emma in concierge is a credit to this hotel between her and Jessica they took care of our every need. Ismael water / buss boy was my kids and grandkids favorite he worked so hard to give us that extra service. Ismael is young and we really hope that he will be with the hotel for many years to come. the waiters and bartenders at the main pool/beach are amazing the huge number of drinks made per day with care in each drink made. I felt that the food in the resort was not quite as good as other occidental hotels. very beautiful grounds and a lot of wildlife. the hotel is in a jungle area with swamp around most of it mosquitos can be a problem bring bug spray

    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear Paul K, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    CZM-er New York. 08/28/2007

    “La seconda volta le mie aspettative non sono andate deluse”

    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!
    Round Indicators
    Juliette12 St. Louis, Mo. 08/24/2007

    “Solo e soltanto il Royal Club…”

    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!

    VALUTAZIONE

    Round Indicators

    • luglio 2 2018
    • Texas
    • In famiglia

    kdmartin82

    “The waiters at La Carreta made our family vacation the BEST!!!”


    We come to Cozumel twice a year and always stay at Occidental Grand! We can not say enough good things about the staff in the Royal Level, especially the wait staff in La Carreta! Tomas, Rogelio, Carlos, Miguel and Ismael were absolutely incredible! We took our family vacation and had a total of 15 people! One person had severe food allergies and the another one is just a picky eater! The staff worked extra hard to ensure everyone was happy and impressed with their meals and service! We didn't want to go into town to eat at all because they were INCREDIBLE! All of our family said they had never been on a vacation where they planned their days around dinner reservations! Margarita and Emma were sure to have reservations for all 15 people each and every night we were there! During the day we went to the beach where Reyna Rios would take care of all of us! As many times as my husband and I come to the resort Reyna was, by far, the best beach server we have ever had! We already have our next trip booked for November and because of the exceptional service of Tomas, Rogelio, Carlos, Miguel, Ismael, Margarita, Emma and Reyna we chose Occidental Cozumel Royal Level once again! Thank you to everyone for such a wonderful vacation and making my family feel like yours!


    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    VALUTAZIONE

    Round Indicators

    • giugno 27 2018
    • Parker, Colorado

    Austin D

    “Top Notch Grounds, Accommodations, Service... Food & Drink, Notsomuch”


    Our previous experience with an all inclusive, in the Riviera Maya, may have set the bar a little high in retrospect. I think that it's probably due to the fact that so many people come to Cozumel for diving and the resorts don't have to compete as much for your business with the quality of food, etc. than on the mainland. That being said, there were some very good pluses at the Occidental. 99% of the staff was extremely friendly and offered up a smile with a hearty "Hola" or "Buenos dias". The grounds are unbelievably lush and green and full of (I assume safe) wildlife (e.g. iguana, turtles, and coatis). The beach is beautiful and, though I've seen other reviews to the contrary, we never had a problem finding a couple of chairs. Beach Tip: The entry into the water is less rocky toward the middle of the beach. However, it is less rocky further out toward the left side of the beach (nearer the dock). In other words, enter the water at the middle of the beach and then hang out or wade toward the left. Now for the negatives... First, the food. it was average everywhere except the Mexican restaurant, where it was terrible, and Olivo's (the "Mediterranean" restaurant), where it was actually really good. The Royal Level restaurant and room service offered pretty good food as well. Unfortunately, although offering an incomparable view, dinner at the restaurant on the beach was pretty bad. How do you serve frozen seafood in a beach restaurant? Seriously, the mahi mahi had the texture of a fish stick. Message to management: Serve fresh fish at the beach restaurant! You limit the number of tables anyway. You might as well make it a palatable experience for the few that are able to get a reservation, right? Imagine if this review mentioned that dinner on the beach was a must do on Cozumel instead... (It is, btw, but walk 10 minutes down the beach to Alberto's Beach Bar and eat there.. also, see my review on Alberto's Beach Bar) Next, the drinks. The best vodka available was Absolut, the best tequila was Don Julio, there were no topshelf options for rum or other liquors, and they only had one kind of beer (not sure what it was, but it tasted better with a lime). Also, oddly, the whole resort was out of straws the entire time we were there. This created an odd situation where you had to try to eat your daiquiri, pina colada, or frozen margarita like a snow cone until, of course, you got past the top of the glass. At this point, you had to tilt your glass back until the frozen concoction let loose of its bond to the bottom of the glass and would come flying at your face at 240 mph. Once was enough of that so we drank beers and rocks drinks after that. This is fine, of course, but sometimes you really want a frozen drink on the beach. Lastly, and I know that there is nothing management can do because it's a different company that runs it, but the gift shop staff were sometimes there when they should have been and sometimes not. There was one gift shop employee that was friendly, but the other appeared very upset that you were interrupting her day of standing around any time you required her assistance. My advice, if you need something from the gift shop, don't make a special trip because you might be taking a walk for nothing. All in all though, I rounded up from a 3.5 star review. After talking to some other people from other resorts, it sounds like the negatives I've listed above are pretty much par for the course at all resorts on the island. Given the grounds, service, accommodations, and beach, the Occidental seems above average in comparison.


    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear Austin D We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit.

    VALUTAZIONE

    Round Indicators

    • giugno 17 2018
    • Westminster, Colorado
    • In famiglia

    Paul K

    “pampered”


    we are grand level royal club members first time to Cozumel being grand level members we receive some extra attention and services. we just returned from occidental Cozumel with our kids and grandkids 14 in all and received excellent service from the entire royal club staff. Emma in concierge is a credit to this hotel between her and Jessica they took care of our every need. Ismael water / buss boy was my kids and grandkids favorite he worked so hard to give us that extra service. Ismael is young and we really hope that he will be with the hotel for many years to come. the waiters and bartenders at the main pool/beach are amazing the huge number of drinks made per day with care in each drink made. I felt that the food in the resort was not quite as good as other occidental hotels. very beautiful grounds and a lot of wildlife. the hotel is in a jungle area with swamp around most of it mosquitos can be a problem bring bug spray


    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear Paul K, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    VALUTAZIONE

    Round Indicators

    • agosto 28 2007
    • New York

    CZM-er

    “La seconda volta le mie aspettative non sono andate deluse”


    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!


    VALUTAZIONE

    Round Indicators

    • agosto 24 2007
    • St. Louis, Mo

    Juliette12

    “Solo e soltanto il Royal Club…”


    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!


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