La reception dell' Hotel Barceló Occidental Grand Cozumel Resort
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Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


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19,8 km Aeroporto internazionale di Cozumel

250 m Spiaggia

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Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 358 Recensioni

VALUTAZIONE TOTALE

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VALUTAZIONE DETTAGLIATA

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Rapporto qualità-prezzo

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Ubicazione

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Qualità del sonno

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Camere

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Pulizia

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Servizio


PUNTEGGIO DEI VIAGGIATORI

Eccellente

54% Complete

195

Molto buono

28% Complete

103

Normale

7% Complete

26

Cattivo

3% Complete

14

Pessimo

5% Complete

20

Filtrare per

Ordinare per

    Round Indicators
    Paul K Westminster, Colorado. 06/17/2018 In famiglia

    “pampered”

    we are grand level royal club members first time to Cozumel being grand level members we receive some extra attention and services. we just returned from occidental Cozumel with our kids and grandkids 14 in all and received excellent service from the entire royal club staff. Emma in concierge is a credit to this hotel between her and Jessica they took care of our every need. Ismael water / buss boy was my kids and grandkids favorite he worked so hard to give us that extra service. Ismael is young and we really hope that he will be with the hotel for many years to come. the waiters and bartenders at the main pool/beach are amazing the huge number of drinks made per day with care in each drink made. I felt that the food in the resort was not quite as good as other occidental hotels. very beautiful grounds and a lot of wildlife. the hotel is in a jungle area with swamp around most of it mosquitos can be a problem bring bug spray

    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear Paul K, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    cdnusbaum Round Rock, TX. 06/06/2018 In famiglia

    “Royal level is fantastic!”

    My husband teenage son and myself are currently here at the hotel. I will review the rest of the hotel separately. We are extremely pleased with our experience with the Royal level here. The check-in was fast and smooth and friendly. They were very helpful in assisting us in scheduling our ala carte restaurant reservations. They've been very quick to accommodate any request that we have, and all of our needs have been met. We really enjoy having unlimited ala carte restaurants, and the addition of the royal Level Restaurant is fantastic! The food and service are very very good in La Carreta. There is also a royal level only jacuzzi which we haven't used yet but intend to at some point. Our room is very nice and the location and building 19 is stellar! While I don't love being on the first floor under the stairs since they are noisy, I do love the location of the building. Our room is equipped very well and it's decorated tastefully. The bathroom is very nice and the shower gets nice and hot! Our maid service has been very good as well. If we have the opportunity to return turn to the hotel, we will definitely use the Royal Service again!

    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear cdnusbaum We would like to express our gratitude for the comments you made. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you and your family are having an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Feel free to contact me for any additional service, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    Round Indicators
    Karl or Lynne B Parker, Colorado. 05/27/2018 In famiglia

    “Royal Level Rooms”

    The Royal Level at this resort is well worth the upgrade. You have some upgrades in the rooms, pillows, shampoo etc. They appear to be the same size as the other rooms on the property, however the service is different with the "Royal Level" upgrade. Private restaurant, free internet, free WiFi, towel service for the beach, private pool, and close proximity to the beach as well. Emma, Margarita & Jessica will take good care of you...Beautiful grounds that are well kept. My wife and I traveled to this resort in 2003 after completion and the vegetation at this resort is stunning..Bring mosquito spray!!!!! The resort sits next to some brackish water with plenty of wild life, frogs at night and MOSQUITOS...Karl & Lynne

    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
     Dear Karl or Lynne B Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We also appreciate your kind words for Emma, Margarita and Jessica, their kindness and helpfulness being undoubtedly one of our Royal Level area, main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest experience Manager cozumel.guestexperience @occidentalhotels.com

    Round Indicators
    CZM-er New York. 08/28/2007

    “La seconda volta le mie aspettative non sono andate deluse”

    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!
    Round Indicators
    Juliette12 St. Louis, Mo. 08/24/2007

    “Solo e soltanto il Royal Club…”

    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!

    VALUTAZIONE

    Round Indicators

    • giugno 17 2018
    • Westminster, Colorado
    • In famiglia

    Paul K

    “pampered”


    we are grand level royal club members first time to Cozumel being grand level members we receive some extra attention and services. we just returned from occidental Cozumel with our kids and grandkids 14 in all and received excellent service from the entire royal club staff. Emma in concierge is a credit to this hotel between her and Jessica they took care of our every need. Ismael water / buss boy was my kids and grandkids favorite he worked so hard to give us that extra service. Ismael is young and we really hope that he will be with the hotel for many years to come. the waiters and bartenders at the main pool/beach are amazing the huge number of drinks made per day with care in each drink made. I felt that the food in the resort was not quite as good as other occidental hotels. very beautiful grounds and a lot of wildlife. the hotel is in a jungle area with swamp around most of it mosquitos can be a problem bring bug spray


    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear Paul K, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    VALUTAZIONE

    Round Indicators

    • giugno 6 2018
    • Round Rock, TX
    • In famiglia

    cdnusbaum

    “Royal level is fantastic!”


    My husband teenage son and myself are currently here at the hotel. I will review the rest of the hotel separately. We are extremely pleased with our experience with the Royal level here. The check-in was fast and smooth and friendly. They were very helpful in assisting us in scheduling our ala carte restaurant reservations. They've been very quick to accommodate any request that we have, and all of our needs have been met. We really enjoy having unlimited ala carte restaurants, and the addition of the royal Level Restaurant is fantastic! The food and service are very very good in La Carreta. There is also a royal level only jacuzzi which we haven't used yet but intend to at some point. Our room is very nice and the location and building 19 is stellar! While I don't love being on the first floor under the stairs since they are noisy, I do love the location of the building. Our room is equipped very well and it's decorated tastefully. The bathroom is very nice and the shower gets nice and hot! Our maid service has been very good as well. If we have the opportunity to return turn to the hotel, we will definitely use the Royal Service again!


    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear cdnusbaum We would like to express our gratitude for the comments you made. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you and your family are having an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Feel free to contact me for any additional service, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    VALUTAZIONE

    Round Indicators

    • maggio 27 2018
    • Parker, Colorado
    • In famiglia

    Karl or Lynne B

    “Royal Level Rooms”


    The Royal Level at this resort is well worth the upgrade. You have some upgrades in the rooms, pillows, shampoo etc. They appear to be the same size as the other rooms on the property, however the service is different with the "Royal Level" upgrade. Private restaurant, free internet, free WiFi, towel service for the beach, private pool, and close proximity to the beach as well. Emma, Margarita & Jessica will take good care of you...Beautiful grounds that are well kept. My wife and I traveled to this resort in 2003 after completion and the vegetation at this resort is stunning..Bring mosquito spray!!!!! The resort sits next to some brackish water with plenty of wild life, frogs at night and MOSQUITOS...Karl & Lynne


    Gabriela G, Gerente alle Royal Level at Occidental Cozumel, ha risposto a questa recensione.
    Dear Karl or Lynne B Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We also appreciate your kind words for Emma, Margarita and Jessica, their kindness and helpfulness being undoubtedly one of our Royal Level area, main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest experience Manager cozumel.guestexperience @occidentalhotels.com

    VALUTAZIONE

    Round Indicators

    • agosto 28 2007
    • New York

    CZM-er

    “La seconda volta le mie aspettative non sono andate deluse”


    Il mio secondo soggiorno all’Occidental Grand Cozumel doveva essere eccezionale per controbilanciare la mia prima esperienza del luglio 2005. Ho alloggiato in una suite “junior” al Royal Club e il servizio, questa volta, è stato superiore rispetto all’altra volta. Il complesso è perfetto, il personale attento e pronto a soddisfare ogni richiesta e la qualità del cibo è superlativa. Potrei consigliare questo posto persino al turista americano più esigente. Tornerei volentieri per la terza volta. Il livello del servizio e l’ambiente circostante sono sicuramente da hotel 5 stelle!


    VALUTAZIONE

    Round Indicators

    • agosto 24 2007
    • St. Louis, Mo

    Juliette12

    “Solo e soltanto il Royal Club…”


    L’Occidental Grand Cozumel era meraviglioso: posizione ideale, servizio impeccabile, posto ben tenuto. Nella categoria degli hotel con formula “tutto compreso”, questo merita sicuramente il massimo dei voti. Il momento dei pasti era estremamente piacevole e un'esperienza nuova ogni giorno e ogni sera. Il Royal Club è l’unico posto dove alloggiare a Cozumel!!


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