Piscina do hotel Barceló Jandía Club Premium

Occidental Jandía Royal Level - Adults only

Texto: 36968 Um novo conceito de serviço exclusivo só para adultos para que possa desfrutar do máximo conforto e descontração durante as férias. C/ Sancho Panza, s/n. Urbanización Playa del Jable | 35625 Jandía, Pájara (Fuerteventura)
+34 928 546 000 +34 928 542 626
Occidental Jandía Royal Level - Adults only Texto: 36968 4.5 out of 5 based on 1273 ratings. 1273 user reviews.
Occidental Jandía Royal Level - Adults only reviewed by Sónia d on . Serviço fantástico O hotel é fantástico desde a qualidade dos serviços à simpatia dos funcionários. O facto de ser destinado só a adultos permite uma enorme tranquilidade no acesso às piscinas, aos restaurantes e bares... Rating: 5
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Occidental Jandía Royal Level - Adults only

C/ Sancho Panza, s/n. Urbanización Playa del Jable   35625 Jandía, Pájara (Fuerteventura)  


Places of Interest

84 km Fuerteventura

45 km Campo de golfe Las Playitas

400 m Playa de Jandía

Premios y Reconocimientos Prizes and awards

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Occidental Jandía Royal Level - Adults only

4.5/5 Round Indicators
| 1288 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


PONTUAÇÃO DOS VIAJANTES

Excelente

59% Complete

761

Muito bom

26% Complete

343

Normal

9% Complete

119

Mau

3% Complete

41

Péssimo

1% Complete

24

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    Round Indicators
    monkeyfrog12 Preston, Reino Unido. 02/11/2018 Viagem com amigos

    “Second visit”

    Just returned from the hotel after a week. Decided to visit again after last years trip and knowing Occidental had taken over. The food in both Atlantico and the A La Carte restaurant were better this year and food was much warmer. The hotel itself is looking tired and we could not see that any improvements to the rooms or interior had been made since our last visit, which was disappointing. The spa has now opened and is ok - nothing special. We experienced a particularly bad week for weather and although this is not the hotels fault, they are really not geared towards this. The Atlantico Bar was closed due to rain, and Bar Verde (the other bar Royal guests can use) remained closed until 6.30 on the day it rained - all day!! This meant that the only bar we could use was the main hotel bar - which in the bad weather was packed and unfortunately like a wind tunnel - people were actually sat in thick bubble coats! The hotel also leaks everywhere in the rain! The hotel does not have heating in the rooms and we had to ask for additional blankets - which were provided but the rooms were cold! Absolutely nothing to do in hotel in bad weather and no nice areas to sit for Royal Level guests in bad weather.The two main Royal level pools were also being refurbished while we were there and this was not mentioned in any correspondence prior to our trip. Staff were fantastic as last year. Not sure we will return here again - which is a shame because it has great potential.
    Round Indicators
    BBH279 Leeds, Reino Unido. 02/05/2018 Viagem com amigos

    “Pleasant hotel by sea but cold.”

    Hotel was OK but had no heating so was cold on this January week. Water in the hot tubs and heated pools would have helped. Not much space in Royal Level - small sports bar, not enough room in restaurants. Nice sea view.

    Barcelo_Canarias, Guest Relations Manager do(a) Occidental Jandia Royal Level - Adults Only, respondeu a esta avaliação
     Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We are not used to this weather in Fuerteventura, so we are apologize that you did not find a comfortable place. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards Guest experience Manager Occidental Jandia Royal Level****

    Round Indicators
    Nigel S Banstead. 02/01/2018 Viagem com amigos

    “Good hotrl shame about the weather”

    The hotel was just not geared up for the weather, rooms and restaurants were cold with nothing much to do, but food and service in the Buffet was very good and the service in the cocktail bar was excellent

    jandiaplayarrpp, Guest Relations Manager do(a) Occidental Jandia Royal Level - Adults Only, respondeu a esta avaliação
     Dear Nigel, Thank you very much for leaving these comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are deeply sorry to read all the incovenience with our facilities due to the weather on this occasion, and we would like to apologies. On the other hand we would like to thank you for your wonderful comments on service in restaurant and bars which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind Regards, Guest Experience Manager Occidental Jandia Royal Level

    Round Indicators
    Denise D Doncaster. 02/01/2018 Viagem com amigos

    “Cold and wet holiday week”

    We stayed at the hotel during a very cold and wet January week. The hotel was unable to cope with guests wanting to be indoors as it’s buffet restaurant relies on many of the guests eating outside and there were not enough indoor spaces.In addition the outside bar was closed due to the rain. The pool was not heated therefore no one could use it during the week. A second outdoor patio area with pool, hot tub and bar was closed and had been for the previous 2 months despite it being advertised by the hotel. The hotel reception and buffet restaurant had leaks from the heavy rain and there were buckets and towels strewn about everywhere. We asked why our heating in the room was not working as it was very cold and we were told that there was no heating in the hotel so were given an extra quilt for the bed. There was only one bar in the hotel that was warm enough for us not to wear our coats. We appreciate that the weather may have been unusual, but the hotel was totally unable to cope. Even if the weather had been good there is very little to do within walking distance other than sunbathe. We would not stay here in future.

    Barcelo_Canarias, Guest Relations Manager do(a) Occidental Jandia Royal Level - Adults Only, respondeu a esta avaliação
     Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Jandia Royal Level.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We sincerely regret reading that our location did not meet your expectations although it offers beach, the village and shops all in walking distance or swift car ride, and encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance and help you select the Barceló hotel that best meets your holiday needs and wishes We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards Guest experience Manager Occidental Jandia Royal Level****

    Round Indicators
    Sónia d Tondela, Portugal. 08/14/2016 Romântico

    “Serviço fantástico ”

    O hotel é fantástico desde a qualidade dos serviços à simpatia dos funcionários. O facto de ser destinado só a adultos permite uma enorme tranquilidade no acesso às piscinas, aos restaurantes e bares reservados ao premium. A comida é extremamente cuidada com uma clara preocupação de servir com qualidade e saudável. As bebidas nos bares são todas de marcas internacionais. Os melhores quartos são o do número 109 ao 119 pois têm acesso a terraço privado com bar e com uma vista fantástica de mar. Destaco a simpatia dos funcionários do bar atlântico: o Marco e o Daniel que tornaram a nossa estadia mais acolhedora e animada. A praia fica a 400 metros e o mar é de um verde esmeralda de perder de vista, pena a existência de um bocadinho de vento que em dois dias não permitiu estar na praia. Recomendo vivamente pela qualidade do serviço.

    Barcelo_Canarias, Assistant Manager do(a) Occidental Jandia Royal Level - Adults Only, respondeu a esta avaliação
     Estimad@ Sr./Sra. Agradezco enormemente sus comentarios sobre nuestro hotel. Nos hace sentir orgullosos que se atiendan las necesidades de nuestros clientes de la mejor manera posible. Reciba un cordial saludo, La Dirección del Hotel

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 11 2018
    • Preston, Reino Unido
    • Viagem com amigos

    monkeyfrog12

    “Second visit”


    Just returned from the hotel after a week. Decided to visit again after last years trip and knowing Occidental had taken over. The food in both Atlantico and the A La Carte restaurant were better this year and food was much warmer. The hotel itself is looking tired and we could not see that any improvements to the rooms or interior had been made since our last visit, which was disappointing. The spa has now opened and is ok - nothing special. We experienced a particularly bad week for weather and although this is not the hotels fault, they are really not geared towards this. The Atlantico Bar was closed due to rain, and Bar Verde (the other bar Royal guests can use) remained closed until 6.30 on the day it rained - all day!! This meant that the only bar we could use was the main hotel bar - which in the bad weather was packed and unfortunately like a wind tunnel - people were actually sat in thick bubble coats! The hotel also leaks everywhere in the rain! The hotel does not have heating in the rooms and we had to ask for additional blankets - which were provided but the rooms were cold! Absolutely nothing to do in hotel in bad weather and no nice areas to sit for Royal Level guests in bad weather.The two main Royal level pools were also being refurbished while we were there and this was not mentioned in any correspondence prior to our trip. Staff were fantastic as last year. Not sure we will return here again - which is a shame because it has great potential.


    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 5 2018
    • Leeds, Reino Unido
    • Viagem com amigos

    BBH279

    “Pleasant hotel by sea but cold.”


    Hotel was OK but had no heating so was cold on this January week. Water in the hot tubs and heated pools would have helped. Not much space in Royal Level - small sports bar, not enough room in restaurants. Nice sea view.


    Barcelo_Canarias, Guest Relations Manager do(a) Occidental Jandia Royal Level - Adults Only, respondeu a esta avaliação
    Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We are not used to this weather in Fuerteventura, so we are apologize that you did not find a comfortable place. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards Guest experience Manager Occidental Jandia Royal Level****

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 1 2018
    • Banstead
    • Viagem com amigos

    Nigel S

    “Good hotrl shame about the weather”


    The hotel was just not geared up for the weather, rooms and restaurants were cold with nothing much to do, but food and service in the Buffet was very good and the service in the cocktail bar was excellent


    jandiaplayarrpp, Guest Relations Manager do(a) Occidental Jandia Royal Level - Adults Only, respondeu a esta avaliação
    Dear Nigel, Thank you very much for leaving these comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are deeply sorry to read all the incovenience with our facilities due to the weather on this occasion, and we would like to apologies. On the other hand we would like to thank you for your wonderful comments on service in restaurant and bars which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind Regards, Guest Experience Manager Occidental Jandia Royal Level

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 1 2018
    • Doncaster
    • Viagem com amigos

    Denise D

    “Cold and wet holiday week”


    We stayed at the hotel during a very cold and wet January week. The hotel was unable to cope with guests wanting to be indoors as it’s buffet restaurant relies on many of the guests eating outside and there were not enough indoor spaces.In addition the outside bar was closed due to the rain. The pool was not heated therefore no one could use it during the week. A second outdoor patio area with pool, hot tub and bar was closed and had been for the previous 2 months despite it being advertised by the hotel. The hotel reception and buffet restaurant had leaks from the heavy rain and there were buckets and towels strewn about everywhere. We asked why our heating in the room was not working as it was very cold and we were told that there was no heating in the hotel so were given an extra quilt for the bed. There was only one bar in the hotel that was warm enough for us not to wear our coats. We appreciate that the weather may have been unusual, but the hotel was totally unable to cope. Even if the weather had been good there is very little to do within walking distance other than sunbathe. We would not stay here in future.


    Barcelo_Canarias, Guest Relations Manager do(a) Occidental Jandia Royal Level - Adults Only, respondeu a esta avaliação
    Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Jandia Royal Level.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We sincerely regret reading that our location did not meet your expectations although it offers beach, the village and shops all in walking distance or swift car ride, and encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance and help you select the Barceló hotel that best meets your holiday needs and wishes We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards Guest experience Manager Occidental Jandia Royal Level****

    CLASSIFICAÇÃO

    Round Indicators

    • agosto 14 2016
    • Tondela, Portugal
    • Romântico

    Sónia d

    “Serviço fantástico ”


    O hotel é fantástico desde a qualidade dos serviços à simpatia dos funcionários. O facto de ser destinado só a adultos permite uma enorme tranquilidade no acesso às piscinas, aos restaurantes e bares reservados ao premium. A comida é extremamente cuidada com uma clara preocupação de servir com qualidade e saudável. As bebidas nos bares são todas de marcas internacionais. Os melhores quartos são o do número 109 ao 119 pois têm acesso a terraço privado com bar e com uma vista fantástica de mar. Destaco a simpatia dos funcionários do bar atlântico: o Marco e o Daniel que tornaram a nossa estadia mais acolhedora e animada. A praia fica a 400 metros e o mar é de um verde esmeralda de perder de vista, pena a existência de um bocadinho de vento que em dois dias não permitiu estar na praia. Recomendo vivamente pela qualidade do serviço.


    Barcelo_Canarias, Assistant Manager do(a) Occidental Jandia Royal Level - Adults Only, respondeu a esta avaliação
    Estimad@ Sr./Sra. Agradezco enormemente sus comentarios sobre nuestro hotel. Nos hace sentir orgullosos que se atiendan las necesidades de nuestros clientes de la mejor manera posible. Reciba un cordial saludo, La Dirección del Hotel

    Praia do hotel Barceló Jandía Club Premium

    The most relaxing and exclusive stay in Fuerteventura is only for adults

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