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Amplia piscina del hotel Occidental Grand Papagayo Resort
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map

Mapa e localização

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Pontos de interesse

23 km Aeroporto Internacional Daniel Oduber Quirós

31 km Golfo de Papagayo

9 km Playa del Coco

3 km Playa Hermosa

Premios y Reconocimientos

Prémios e reconhecimentos

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 4867 Avaliações

CLASSIFICAÇÃO TOTAL

Round Indicators

CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


Opiniões

Excelente

41% Complete

2009

Muito bom

30% Complete

1503

Normal

14% Complete

713

Mau

7% Complete

372

Péssimo

5% Complete

270

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    Round Indicators
    JamisonH7 12/09/2019

    “If you like rules, this will be your jam. Otherwise, save yourself the stress.”

    If you're into inflexible, mass rigidity then you might enjoy this place. There are so many rules at this resort. It's an adults only facility but I was treated like a child the entire time I was there. No is their favorite word. I have a list of stupid minor complaints from my one week stay that just kept growing. It was like death of a thousand cuts. I'll list a few: 1. The bar and restaurant next to the pool aren't open at the same time as the pool. Want a drink after the restaurant closes? Go climb the massive staircase to the main reception area. Oh! But you're wet. You can't come in. No drink for you. 2. You can't order food poolside to either pool. OK, fine. So, you'll go into the pool restaurant? No. You can't go in the pool restaurant without shirt and pants. OK, I have my swim wrap, I'll sling that on. No. You're still not allowed because you're wet. So my option is to take a dip in the pool, then go back to my room and change, then eat, then go back to my room to change back into swim gear. You're right. That's way better. 3. There is no ordering food outside of restaurant hours. In fact, when I arrived at 10pm, starving I basically got told to go stick it where the sun don't shine. I couldn't even get chips and salsa. Another example: One morning we had an early excursion, leaving at 730. The restaurant opened at 7. We showed up at 6:58. We were told they don't open until 7. That's fine, we can wait 2 minutes. No big deal. We'll just enjoy the air conditioning in the restaurant waiting area. No. Not allowed. We must wait outside. 4. The 2nd to last day of our trip the wifi stopped working. The code had expired. No big deal. They probably just mis-typed the number of days we would be there, I will run down to the front desk and grab a new code. No. I can't have a new code. They will reactivate the old code. OK, cool. So, it's ready now? No. It has to be sent to a supervisor for approval and that would take an hour at least. OK, do you have a temp code I can use in the meantime? No. No. No. 5. Hey. Listen front desk. I've had multiple issues on this trip. Is there a manager I can speak with? Your staff are lovely, but the policies you have in place severely limit my enjoyment of your hotel, and your staff have to bear the brunt of my unhappiness. It's not their fault. They're just following the policies and trying to do their job. No. No, the supervisor is busy. OK, I'll come back in an hour or two. No she's not available then either. My eyes can only roll so hard. I travel for work every week. I've been to over 65 countries. This was not unsafe or disgusting by any means, but when I'm paying thousands of dollars for the week I expect some creature comforts. When I sent in my feedback on the survey I got a curt 'we'll take your feedback into account'. Yeah, I'm sure you will. My eyes were already at the ceiling.
    Round Indicators
    PEEWEE201 Englefield Green, Reino Unido. 12/09/2019 Romântica

    “Great resort for a rest”

    Nice easy going resort,nice to have all Adult facility, food was good with plenty of variety,could do with a bit more evening entertainment, but overall a very enjoyable experience.lots of tours available,some very active but also a more leisurely options
    Round Indicators
    amydod7 12/08/2019 Família

    “Excellent Stay”

    Very nice resort. Excellent location with a friendly staff and good food options. The beach is very nice. There are howler monkeys in the trees at the beach area to make for a true Costa Rican Beach feel. Staff is very accommodating to requests. I have stayed at this Resort 3 times in the past 5 years and I will be back again.

    RaulArranzMedrano, Manager do(a) Occidental Papagayo, respondeu a esta avaliação
     Dear Amy Firstly we would like to thank you for choosing our Occidental Papagayo hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. It is fantastic that you enjoyed and experienced so much of the beach and the resident wildlife we have to offer in our naturally beautiful surroundings. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    Seaside44042508982 12/08/2019 Romântica

    “Beautiful resort”

    Really nice hotel but a lite far from other things. Transportation arranged by the hotel is a bit of a rip off (you're better off to arrange a taxi on your own and just pay the metered price) as the charge is almost double the regular rates. Food (buffet and a la carte) are delicious and staff are amazingly friendly. Room accomodations are nice and have great balconies. We had small crabs in the room daily but they didn't bother us. Transportation around the resort is pretty good and the drivers are super nice. WiFi wasn't included which was a disappointment, especially since it's an all inclusive resort. Wet bar was nice but a little too rowdy (lots of drunk people) which deterred us from staying too long there. Beach is gorgeous!

    RaulArranzMedrano, Manager do(a) Occidental Papagayo, respondeu a esta avaliação
     Dear Guest We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers. We are glad that you enjoyed the room that you stayed, our culinary offer and our staff contributed so much to your stay, their kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    Round Indicators
    Claudia C Brasília, DF. 07/08/2013 Família

    “Hotel razoável”

    Estive no Hotel de 23/06/2013 a 28/06/2013. A suíte era confortável, no entanto, o banheiro não me agradou porque era escuro e o ralo da banheira entupido. A limpeza deixou a desejar. A comida do buffet do all inclusive era muito ruim e de péssima qualidade. Todavia, a comida dos restaurantes italiano e asiático eram muito gostosas. Vale a pena reservar. O café da manhã era variado. A praia do hotel é muito feia, a areia escura e cheia de caramujos. A piscina é muito pequena. Achei que o preço foi muito elevado para o que me foi oferecido. Não voltarei e não indico a ninguém.

    CLASSIFICAÇÃO

    Round Indicators

    • dezembro 9 2019

    JamisonH7

    “If you like rules, this will be your jam. Otherwise, save yourself the stress.”


    If you're into inflexible, mass rigidity then you might enjoy this place. There are so many rules at this resort. It's an adults only facility but I was treated like a child the entire time I was there. No is their favorite word. I have a list of stupid minor complaints from my one week stay that just kept growing. It was like death of a thousand cuts. I'll list a few: 1. The bar and restaurant next to the pool aren't open at the same time as the pool. Want a drink after the restaurant closes? Go climb the massive staircase to the main reception area. Oh! But you're wet. You can't come in. No drink for you. 2. You can't order food poolside to either pool. OK, fine. So, you'll go into the pool restaurant? No. You can't go in the pool restaurant without shirt and pants. OK, I have my swim wrap, I'll sling that on. No. You're still not allowed because you're wet. So my option is to take a dip in the pool, then go back to my room and change, then eat, then go back to my room to change back into swim gear. You're right. That's way better. 3. There is no ordering food outside of restaurant hours. In fact, when I arrived at 10pm, starving I basically got told to go stick it where the sun don't shine. I couldn't even get chips and salsa. Another example: One morning we had an early excursion, leaving at 730. The restaurant opened at 7. We showed up at 6:58. We were told they don't open until 7. That's fine, we can wait 2 minutes. No big deal. We'll just enjoy the air conditioning in the restaurant waiting area. No. Not allowed. We must wait outside. 4. The 2nd to last day of our trip the wifi stopped working. The code had expired. No big deal. They probably just mis-typed the number of days we would be there, I will run down to the front desk and grab a new code. No. I can't have a new code. They will reactivate the old code. OK, cool. So, it's ready now? No. It has to be sent to a supervisor for approval and that would take an hour at least. OK, do you have a temp code I can use in the meantime? No. No. No. 5. Hey. Listen front desk. I've had multiple issues on this trip. Is there a manager I can speak with? Your staff are lovely, but the policies you have in place severely limit my enjoyment of your hotel, and your staff have to bear the brunt of my unhappiness. It's not their fault. They're just following the policies and trying to do their job. No. No, the supervisor is busy. OK, I'll come back in an hour or two. No she's not available then either. My eyes can only roll so hard. I travel for work every week. I've been to over 65 countries. This was not unsafe or disgusting by any means, but when I'm paying thousands of dollars for the week I expect some creature comforts. When I sent in my feedback on the survey I got a curt 'we'll take your feedback into account'. Yeah, I'm sure you will. My eyes were already at the ceiling.


    CLASSIFICAÇÃO

    Round Indicators

    • dezembro 9 2019
    • Englefield Green, Reino Unido
    • Romântica

    PEEWEE201

    “Great resort for a rest”


    Nice easy going resort,nice to have all Adult facility, food was good with plenty of variety,could do with a bit more evening entertainment, but overall a very enjoyable experience.lots of tours available,some very active but also a more leisurely options


    CLASSIFICAÇÃO

    Round Indicators

    • dezembro 8 2019
    • Família

    amydod7

    “Excellent Stay”


    Very nice resort. Excellent location with a friendly staff and good food options. The beach is very nice. There are howler monkeys in the trees at the beach area to make for a true Costa Rican Beach feel. Staff is very accommodating to requests. I have stayed at this Resort 3 times in the past 5 years and I will be back again.


    RaulArranzMedrano, Manager do(a) Occidental Papagayo, respondeu a esta avaliação
    Dear Amy Firstly we would like to thank you for choosing our Occidental Papagayo hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. It is fantastic that you enjoyed and experienced so much of the beach and the resident wildlife we have to offer in our naturally beautiful surroundings. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    CLASSIFICAÇÃO

    Round Indicators

    • dezembro 8 2019
    • Romântica

    Seaside44042508982

    “Beautiful resort”


    Really nice hotel but a lite far from other things. Transportation arranged by the hotel is a bit of a rip off (you're better off to arrange a taxi on your own and just pay the metered price) as the charge is almost double the regular rates. Food (buffet and a la carte) are delicious and staff are amazingly friendly. Room accomodations are nice and have great balconies. We had small crabs in the room daily but they didn't bother us. Transportation around the resort is pretty good and the drivers are super nice. WiFi wasn't included which was a disappointment, especially since it's an all inclusive resort. Wet bar was nice but a little too rowdy (lots of drunk people) which deterred us from staying too long there. Beach is gorgeous!


    RaulArranzMedrano, Manager do(a) Occidental Papagayo, respondeu a esta avaliação
    Dear Guest We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers. We are glad that you enjoyed the room that you stayed, our culinary offer and our staff contributed so much to your stay, their kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo

    CLASSIFICAÇÃO

    Round Indicators

    • julho 8 2013
    • Brasília, DF
    • Família

    Claudia C

    “Hotel razoável”


    Estive no Hotel de 23/06/2013 a 28/06/2013. A suíte era confortável, no entanto, o banheiro não me agradou porque era escuro e o ralo da banheira entupido. A limpeza deixou a desejar. A comida do buffet do all inclusive era muito ruim e de péssima qualidade. Todavia, a comida dos restaurantes italiano e asiático eram muito gostosas. Vale a pena reservar. O café da manhã era variado. A praia do hotel é muito feia, a areia escura e cheia de caramujos. A piscina é muito pequena. Achei que o preço foi muito elevado para o que me foi oferecido. Não voltarei e não indico a ninguém.


    Restaurante do hotel Occidental Grand Papagayo Resort

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