Amplia piscina del hotel Occidental Grand Papagayo Resort
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Mapa e localização

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Pontos de interesse

23 km Aeroporto Internacional Daniel Oduber Quirós

31 km Golfo de Papagayo

9 km Playa del Coco

3 km Playa Hermosa

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Prémios e reconhecimentos

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 4077 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


Opiniões

Excelente

38% Complete

1586

Muito bom

32% Complete

1309

Normal

15% Complete

622

Mau

8% Complete

335

Péssimo

5% Complete

227

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    Round Indicators
    fatpanther Portland, Oregon. 02/14/2019 Viagem com amigos

    “Very disappointing”

    This hotel is very expensive and yet does not provide basic amnenities without adding on cost. There is no filtered water on site and they only provide 2 bottles water per day requiring you to either pay way too much money for a bottle of water or take a shuttle to the buffet to be served water. The property is on a steep hill which makes the amenities incredibly hard to access. My friend was sick with the fever and flu and had to beg for more bottled water. It’s a little scary to be sick in a foreign place and feel like the staff is not open to helping you feel more comfortable. This would make sense at a vacation rental- but this is a very expensive hotel. Staff are always trying to upsell and there was not a feeling of authenticity in their customer service. There is very little relaxation at the pool as they are constantly blaring loud music. I would definitely not recommend this hotel.

    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear Guest Thank you for sharing a review of Occidental Papagayo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We want to tell you that our water is supplied by the AyA national aqueduct, which is water suitable for human consumption; likewise we have water dispensers with filtering system incorporated in different hotel stations. Kitchen and bar areas have a system to keep purified water (Osmosis), and we use this water for cooking and beverages. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We also regret that our prices for stays did not meet their expectations, as we always strive to give the best value to our customers who study prices in accordance with the hotels of the same category in our area. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we did not meet your expectations. We do hope that we may be granted another opportunity in the future to provide you with the excellent vacation experience you deserve. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    maracescato Richmond Hill, Canadá. 02/14/2019

    “Pleasantly Surprised”

    This was our first time spending more than a few days in Costa Rica. Hotel/Resort: This is an established resort and as such, grounds, gardens, trees, etc. are fuller and more mature ( a point of interest for us) We liked our room, it had a beautiful view of the bay and surrounding areas. The resort, as many are in this part of Costa Rica, is situated on a hill side... lots of stairs, climbing uphill; therefore for those who have physical restrictions, this could be a problem, although shuttle services are promptly available. Food;/Restaurants: offered enough of a variety to suit us (wouldn't say excellent but good) Beach/swimming: Beach is a bit of a walk down hill. Due to strong rip tides, etc. was not sure I would feel safe swimming in the ocean. As it turned out, the waters were calmer than expected particularly in the morning. This was a pleasant surprise for me. Guest Services: Knowledgeable, helpful for booking excursions, dinners, etc. Front Desk: Very pleased with their service and attention. The few requests we had were looked after immediately. Wait Staff/etc. Friendly, No complaints ! All in all, pleased with our Stay ! M

    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear Mara Cescato Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We appreciate your suggestions regarding dinner reservations for our a la carte restaurants. As you mentioned, Occidental Papagayo, as most hotels in the area, is built into the cliffside in order that our guests can appreciate the stunning views of the bay. As a result there are stairs and hills to be maneuvered. For that reason we offer our resort shuttle service to transport guests who do not wish to walk or have special needs. We appreciate all your feedback as it is a valuable tool which helps us to improve our services to all our guests. It was our pleasure to attend you throughout your stay and we do hope we may have another opportunity in the future to welcome you back here with us again. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    Quest01538373943 Montreal, Canadá. 02/13/2019 Viagem com amigos

    “Nice and quiet resort”

    Nice place with good food. Nice place to visit around. The place is clean and staff is friendly. Not to many choice in the buffet but the oriental and grill restaurant are excellent. We had a beautiful view from our balcony and the hotel upgrade us with a kitchen and living room. It was great.

    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear Guest We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. It is fantastic to know that you enjoyed our food and the view from the room that you stayed. We thank you for pointing out the cleanliness of our installations and our staff kindness. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidnetal Papagayo

    Round Indicators
    ericayz1 Brooklyn, Nova York. 02/13/2019 Romântica

    “A relaxing getaway with plenty of sunshine!”

    Arriving to the resort, you meet a guard at the entrance, then your driver kicks the van into high gear to drive up a steep hill. When you walk into the lobby, your breath is taken away by the panoramic view of the crystal blue Pacific waters with numerous volcanoes in the background. ABSOLUTELY GORGEOUS. Check in was wonderful and fast! Ricardo was very informative and gave us a full rundown of all we'll need, and helped us any time we had a question throughout our stay. They shuttled our bags to our room and helped us in. Definitely made us feel welcome! Check out was with Enzo, who was also very quick and made the process very easy for us. Restaurants: We tried all 3 restaurants, and I would have to say they were... meh. According to me, the grill was the best choice, with a melt-in-your-mouth chateaubriand, but everything else we had on the menu was just okay. My wife, however, preferred the Japanese restaurant, specifically the teppanyaki experience. The food is plentiful and quite tasty, but myself being a spoiled NY'er, I can't say it was the best I've ever had. Regardless, the chef was funny, entertaining, and made it a pleasant experience for the table. The servers were always very nice and courteous. Buffet: Small, but exceptional quality. The variety is a bit limited, however, everything is cooked to perfection. They change it daily, so it's not repetitive or boring. They know how to cook meat to the right temps. Always on point, almost never dry or over cooked. The chicken (and there are many varieties throughout the week) simply melted. The rice dishes were always different, except they made paella twice, but I'm not complaining! Excellent seafood as well... I've been to many resorts in the past few years, and none made me feel like I was eating the local food. It was always Americanized to some degree, but here, I felt like I was in Costa Rica. Traditional dishes full of flavor and love. The staff, from Kathy who greeted us daily with her big smile, to Melissa and Maria Jose always taking care of us, as well as Antonio the manager, who chased us down to make sure we had beer to go, always went above and beyond. Morning cappuccinos? No problem! Need something that's not here? We'll make it for you! I don't understand the reviews that said they didn't like the food. As 2 foodies who both cook international food, and world travelers who appreciate cuisine from all over the world, this was sensational! The rooms: Nothing exciting, just a standard layout with a comfortable king sized bed. The cleaning of the rooms wasn't consistent. It seemed every day something was a bit off, for example, one day we were short a towel, the next day, the bathtub wasn't thoroughly cleaned, another day, water wasn't refilled in the fridge, etc. Just seemed like 95% of the job was done, just a little miss here and there. Nothing awful. However, something that was a minor inconvenience was the keys kept having an issue where we needed to keep trying it over and over again, and the handle wouldn't turn until the we jiggled it 10 times, but during checkout, we were informed the battery was low, and they would fix it for the next person. A negative, after putting in several requests to fix the ceiling fan, tv, door knob, not all the repairs were done that were requested. It was minor, but the main issue was our fan had no string to change the speed, so it was high or nothing, which wasn't so great, but otherwise, we were happy. The pools are large enough for everyone there and are kept very clean. We spent 99% of our pool time by the pool bar area in the back of the resort close to the beach. There, you'll meet Tony and Steve, and on occasion, Danny fills in, although we didn't get to interact with Danny too much on that busy day. Tony and Steve were always smiling, pleasant, and somehow remembered everyone's drinks, sometime already waiting for us by the time we got up to the bar! They made our stay rather special, and I'm glad we were able to meet them. Ask Tony about the origin of Tequila with tabasco, and then have a shot! The beach isn't very impressive, but I recommend going on on a kayak with Jesus as you'll get to see a 360 from the center, and what a view! The resort is built into the side of a cliff, so you have the most breathtaking views from nearly any spot on the resort! Our room was literally located second to last atop the cliff neighbouring the Pacific Ocean. Our view from our terrace facing the blue water made it a magical morning every day. It can be a far walk to your room, but they provide a shuttle that will pick you up and take you where you need to go at all times of the day. We had Jeffrey take us around whenever we needed a ride, and regardless, he would always stop when we were walking to see if we needed a lift. 98% of the time, we walked because of how beautiful the landscape is and the stunning views, but that didn't stop Jeffrey from making sure we were okay, and always smiling and waving as he passed! I didn't catch the other guy's name, but he was great too! Another criticism, I would say the pathways need better lighting because it could have been pretty easy to fall or twist your ankle if you're not careful due to gaps and/or non-level cobblestones. Plenty of excursions to choose from if you want some life and activity. Coco beach is 10 mins away, but use the shuttle the lobby provides, don't get your own. We would absolutely recommend this resort if your looking for a low energy, relaxing, sunbathing resort with genuine, delicious cuisine.

    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear Erica Thank you for taking the time to share your recent vacation experience at Occidental Papagayo and for your very kind recommendation. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We are glad that out staff contributed so much to your stay. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Regarding the cleaing, room´s maintenance and road lighting we have taken your comments on board in order to improve these areas. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    Claudia C Brasília, DF. 07/08/2013 Família

    “Hotel razoável”

    Estive no Hotel de 23/06/2013 a 28/06/2013. A suíte era confortável, no entanto, o banheiro não me agradou porque era escuro e o ralo da banheira entupido. A limpeza deixou a desejar. A comida do buffet do all inclusive era muito ruim e de péssima qualidade. Todavia, a comida dos restaurantes italiano e asiático eram muito gostosas. Vale a pena reservar. O café da manhã era variado. A praia do hotel é muito feia, a areia escura e cheia de caramujos. A piscina é muito pequena. Achei que o preço foi muito elevado para o que me foi oferecido. Não voltarei e não indico a ninguém.

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 14 2019
    • Portland, Oregon
    • Viagem com amigos

    fatpanther

    “Very disappointing”


    This hotel is very expensive and yet does not provide basic amnenities without adding on cost. There is no filtered water on site and they only provide 2 bottles water per day requiring you to either pay way too much money for a bottle of water or take a shuttle to the buffet to be served water. The property is on a steep hill which makes the amenities incredibly hard to access. My friend was sick with the fever and flu and had to beg for more bottled water. It’s a little scary to be sick in a foreign place and feel like the staff is not open to helping you feel more comfortable. This would make sense at a vacation rental- but this is a very expensive hotel. Staff are always trying to upsell and there was not a feeling of authenticity in their customer service. There is very little relaxation at the pool as they are constantly blaring loud music. I would definitely not recommend this hotel.


    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear Guest Thank you for sharing a review of Occidental Papagayo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We want to tell you that our water is supplied by the AyA national aqueduct, which is water suitable for human consumption; likewise we have water dispensers with filtering system incorporated in different hotel stations. Kitchen and bar areas have a system to keep purified water (Osmosis), and we use this water for cooking and beverages. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We also regret that our prices for stays did not meet their expectations, as we always strive to give the best value to our customers who study prices in accordance with the hotels of the same category in our area. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we did not meet your expectations. We do hope that we may be granted another opportunity in the future to provide you with the excellent vacation experience you deserve. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 14 2019
    • Richmond Hill, Canadá

    maracescato

    “Pleasantly Surprised”


    This was our first time spending more than a few days in Costa Rica. Hotel/Resort: This is an established resort and as such, grounds, gardens, trees, etc. are fuller and more mature ( a point of interest for us) We liked our room, it had a beautiful view of the bay and surrounding areas. The resort, as many are in this part of Costa Rica, is situated on a hill side... lots of stairs, climbing uphill; therefore for those who have physical restrictions, this could be a problem, although shuttle services are promptly available. Food;/Restaurants: offered enough of a variety to suit us (wouldn't say excellent but good) Beach/swimming: Beach is a bit of a walk down hill. Due to strong rip tides, etc. was not sure I would feel safe swimming in the ocean. As it turned out, the waters were calmer than expected particularly in the morning. This was a pleasant surprise for me. Guest Services: Knowledgeable, helpful for booking excursions, dinners, etc. Front Desk: Very pleased with their service and attention. The few requests we had were looked after immediately. Wait Staff/etc. Friendly, No complaints ! All in all, pleased with our Stay ! M


    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear Mara Cescato Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We appreciate your suggestions regarding dinner reservations for our a la carte restaurants. As you mentioned, Occidental Papagayo, as most hotels in the area, is built into the cliffside in order that our guests can appreciate the stunning views of the bay. As a result there are stairs and hills to be maneuvered. For that reason we offer our resort shuttle service to transport guests who do not wish to walk or have special needs. We appreciate all your feedback as it is a valuable tool which helps us to improve our services to all our guests. It was our pleasure to attend you throughout your stay and we do hope we may have another opportunity in the future to welcome you back here with us again. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 13 2019
    • Montreal, Canadá
    • Viagem com amigos

    Quest01538373943

    “Nice and quiet resort”


    Nice place with good food. Nice place to visit around. The place is clean and staff is friendly. Not to many choice in the buffet but the oriental and grill restaurant are excellent. We had a beautiful view from our balcony and the hotel upgrade us with a kitchen and living room. It was great.


    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear Guest We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. It is fantastic to know that you enjoyed our food and the view from the room that you stayed. We thank you for pointing out the cleanliness of our installations and our staff kindness. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidnetal Papagayo

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 13 2019
    • Brooklyn, Nova York
    • Romântica

    ericayz1

    “A relaxing getaway with plenty of sunshine!”


    Arriving to the resort, you meet a guard at the entrance, then your driver kicks the van into high gear to drive up a steep hill. When you walk into the lobby, your breath is taken away by the panoramic view of the crystal blue Pacific waters with numerous volcanoes in the background. ABSOLUTELY GORGEOUS. Check in was wonderful and fast! Ricardo was very informative and gave us a full rundown of all we'll need, and helped us any time we had a question throughout our stay. They shuttled our bags to our room and helped us in. Definitely made us feel welcome! Check out was with Enzo, who was also very quick and made the process very easy for us. Restaurants: We tried all 3 restaurants, and I would have to say they were... meh. According to me, the grill was the best choice, with a melt-in-your-mouth chateaubriand, but everything else we had on the menu was just okay. My wife, however, preferred the Japanese restaurant, specifically the teppanyaki experience. The food is plentiful and quite tasty, but myself being a spoiled NY'er, I can't say it was the best I've ever had. Regardless, the chef was funny, entertaining, and made it a pleasant experience for the table. The servers were always very nice and courteous. Buffet: Small, but exceptional quality. The variety is a bit limited, however, everything is cooked to perfection. They change it daily, so it's not repetitive or boring. They know how to cook meat to the right temps. Always on point, almost never dry or over cooked. The chicken (and there are many varieties throughout the week) simply melted. The rice dishes were always different, except they made paella twice, but I'm not complaining! Excellent seafood as well... I've been to many resorts in the past few years, and none made me feel like I was eating the local food. It was always Americanized to some degree, but here, I felt like I was in Costa Rica. Traditional dishes full of flavor and love. The staff, from Kathy who greeted us daily with her big smile, to Melissa and Maria Jose always taking care of us, as well as Antonio the manager, who chased us down to make sure we had beer to go, always went above and beyond. Morning cappuccinos? No problem! Need something that's not here? We'll make it for you! I don't understand the reviews that said they didn't like the food. As 2 foodies who both cook international food, and world travelers who appreciate cuisine from all over the world, this was sensational! The rooms: Nothing exciting, just a standard layout with a comfortable king sized bed. The cleaning of the rooms wasn't consistent. It seemed every day something was a bit off, for example, one day we were short a towel, the next day, the bathtub wasn't thoroughly cleaned, another day, water wasn't refilled in the fridge, etc. Just seemed like 95% of the job was done, just a little miss here and there. Nothing awful. However, something that was a minor inconvenience was the keys kept having an issue where we needed to keep trying it over and over again, and the handle wouldn't turn until the we jiggled it 10 times, but during checkout, we were informed the battery was low, and they would fix it for the next person. A negative, after putting in several requests to fix the ceiling fan, tv, door knob, not all the repairs were done that were requested. It was minor, but the main issue was our fan had no string to change the speed, so it was high or nothing, which wasn't so great, but otherwise, we were happy. The pools are large enough for everyone there and are kept very clean. We spent 99% of our pool time by the pool bar area in the back of the resort close to the beach. There, you'll meet Tony and Steve, and on occasion, Danny fills in, although we didn't get to interact with Danny too much on that busy day. Tony and Steve were always smiling, pleasant, and somehow remembered everyone's drinks, sometime already waiting for us by the time we got up to the bar! They made our stay rather special, and I'm glad we were able to meet them. Ask Tony about the origin of Tequila with tabasco, and then have a shot! The beach isn't very impressive, but I recommend going on on a kayak with Jesus as you'll get to see a 360 from the center, and what a view! The resort is built into the side of a cliff, so you have the most breathtaking views from nearly any spot on the resort! Our room was literally located second to last atop the cliff neighbouring the Pacific Ocean. Our view from our terrace facing the blue water made it a magical morning every day. It can be a far walk to your room, but they provide a shuttle that will pick you up and take you where you need to go at all times of the day. We had Jeffrey take us around whenever we needed a ride, and regardless, he would always stop when we were walking to see if we needed a lift. 98% of the time, we walked because of how beautiful the landscape is and the stunning views, but that didn't stop Jeffrey from making sure we were okay, and always smiling and waving as he passed! I didn't catch the other guy's name, but he was great too! Another criticism, I would say the pathways need better lighting because it could have been pretty easy to fall or twist your ankle if you're not careful due to gaps and/or non-level cobblestones. Plenty of excursions to choose from if you want some life and activity. Coco beach is 10 mins away, but use the shuttle the lobby provides, don't get your own. We would absolutely recommend this resort if your looking for a low energy, relaxing, sunbathing resort with genuine, delicious cuisine.


    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear Erica Thank you for taking the time to share your recent vacation experience at Occidental Papagayo and for your very kind recommendation. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We are glad that out staff contributed so much to your stay. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Regarding the cleaing, room´s maintenance and road lighting we have taken your comments on board in order to improve these areas. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Jean Marie Prudencio General Manager Occidental Papagayo

    CLASSIFICAÇÃO

    Round Indicators

    • julho 8 2013
    • Brasília, DF
    • Família

    Claudia C

    “Hotel razoável”


    Estive no Hotel de 23/06/2013 a 28/06/2013. A suíte era confortável, no entanto, o banheiro não me agradou porque era escuro e o ralo da banheira entupido. A limpeza deixou a desejar. A comida do buffet do all inclusive era muito ruim e de péssima qualidade. Todavia, a comida dos restaurantes italiano e asiático eram muito gostosas. Vale a pena reservar. O café da manhã era variado. A praia do hotel é muito feia, a areia escura e cheia de caramujos. A piscina é muito pequena. Achei que o preço foi muito elevado para o que me foi oferecido. Não voltarei e não indico a ninguém.


    Restaurante do hotel Occidental Grand Papagayo Resort

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