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Amplia piscina del hotel Occidental Grand Papagayo Resort
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Mapa e localização

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Pontos de interesse

23 km Aeroporto Internacional Daniel Oduber Quirós

31 km Golfo de Papagayo

9 km Playa del Coco

3 km Playa Hermosa

Premios y Reconocimientos

Prémios e reconhecimentos

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 4319 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


Opiniões

Excelente

39% Complete

1710

Muito bom

31% Complete

1376

Normal

15% Complete

651

Mau

7% Complete

343

Péssimo

5% Complete

239

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    Round Indicators
    826sunshine2016 Toronto, Canadá. 05/25/2019 Família

    “Great on a budget”

    The property was very clean and the hotel offered free excursions like snorkelling. We took a local bus downtown which I wouldn't recommend. There wasnt much there and the buses were infrequent. The property itself was very nice. We loved the view from the lobby bar! The pools were well maintained and the monkeys hanging by the tree behind the snack ad were adorable! Make sure you find them. The hotel is very hilly so we took the carts most of the time to get around (they were quite quick). We paid for an ocean view but were a bit disappointed because due to the numerous trees in front of the hotel the view was obstructed. The food was not very good at the buffet. Limited selection and nothing too tasty. The a la cartes were much better. We normally stay at the Riu Palace which is way more expensive. For the price, we would definitely come back. The service was great, the rooms were simple, clean, and had a mini fridge and the beds were super comfy.
    Round Indicators
    Myra R Omaha, Nebraska, United States. 05/23/2019 Família

    “Beautiful property, but has declined in last 5 years :-(”

    The grounds of the Grand Papagayo are awesome - truly paradise. However, the amenities have declined since we were there in 2014. While the Italian and Oriental restaurants were excellent, the buffet has drastically limited their food selection. Also, the grill at the restaurant by the pool is not open all the time - really have to get your schedule to match theirs if you want a cheeseburger. The other disappointment we encountered was NO POOL TOWELS!!! How can you run a resort with 2 pools, know the # of guests, and not have an adequate # of towels? On a positive note, the staff at the First Club were fantastic. They even arranged for a boxed breakfast t be brought to our room for the morning we were leaving because our transportation to the airport was earlier than the restaurants opened. Speaking of transportation - they were 45 minutes late picking us up! It took both of on the phones with the resort management and the transportation company to get results. In my book, that is unacceptable, and certainly not the level of service we had 5 years ago.

    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear Myra R Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We regret that our buffet could not meet your expectations in this occassion, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. We have our Snack Bar where our visitors can enjoy cheeseburgers with grilled meat. We have taken the actions corresponding to your comment about Pool Towels availability. Regarding the transportation, it is an external service to the hotel, however, we work together with them, it is for us of utmost importance to ensure good service, therefore, we will pass your comment to the company involved. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    Kelsey L 05/22/2019 Romântica

    “BEST RESORT EVER!!!!!”

    The staff at OP went ABOVE AND BEYOND to make our honeymoon unforgettable! The VIEWS, the staff, the drinks/bartenders, and the service were truly second to none. And the price is RIGHT!!! We scream our recommendation from the rooftops!

    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear Kelsey L First of all, we congratulate you with your Silver Wedding Anniversary and we thank you for choosing our Occidental Papagayo hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guest´s overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review and we thank you for your kind recommendation to Tripadvisor’s readers. It has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    charlieo122 Haleiwa, Havaí. 05/22/2019 Romântica

    “Nice Property”

    We booked the Premium Level Luxury Bayview room for seven nights. Online reservation was easy and hassle free. Changes to our reservation was also easy to make- we added airport transfer to our booking. The property is clean and well maintained. There are two swimming pools, a large main pool and a smalled one with a swim up bar. The main dining room serves buffet, all meals. The specialty restaurant serves Italian and Asian dinners only on alternate days. Reservations are required for this restaurant. Seating is limited, reserve early. Guests are allowed a limited number of reservations per stay. There is a casual restaurant that serves pizza, chicken wings and burgers during the day. Overall, food was ok. The buffet has different food themes daily. Food quality is ok, considering the price point for this all inclusive resort. The beach is not wide and can get very narrow during high tide. They offer snorkeling, paddle boarding and kayaking. Our room has a nice view of the bay. The room size is comfortable. There is an outside patio with seating- enjoy the view while having breakfast. The room needs updating. Bathroom is showing wear and tear- fixtures don't work well. Pillows and bed were comfortable. Premium level guests get turn down service, free room service and access to the premium lounge. Turn down service is limited to bed service and replenishing beverages. It does not include towels and bathroom refresh. The hotel offers shuttle service within the property. We walked from our room to the main building without a problem. Walkways are safe and well maintained. Service was excellent. Staff were pleasant and accommodating. Overall an ok place to stay, have fun and relax.

    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear Charlie Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are very grateful for all the resort features you highlight in your extensive review and for the information and great tips you have provided our future guests. Your descriptive comments will prove helpful to many. It was our pleasure to attend you throughout your stay and we do hope we will have an opportunity in the future to welcome you back here with us. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    Claudia C Brasília, DF. 07/08/2013 Família

    “Hotel razoável”

    Estive no Hotel de 23/06/2013 a 28/06/2013. A suíte era confortável, no entanto, o banheiro não me agradou porque era escuro e o ralo da banheira entupido. A limpeza deixou a desejar. A comida do buffet do all inclusive era muito ruim e de péssima qualidade. Todavia, a comida dos restaurantes italiano e asiático eram muito gostosas. Vale a pena reservar. O café da manhã era variado. A praia do hotel é muito feia, a areia escura e cheia de caramujos. A piscina é muito pequena. Achei que o preço foi muito elevado para o que me foi oferecido. Não voltarei e não indico a ninguém.

    CLASSIFICAÇÃO

    Round Indicators

    • maio 25 2019
    • Toronto, Canadá
    • Família

    826sunshine2016

    “Great on a budget”


    The property was very clean and the hotel offered free excursions like snorkelling. We took a local bus downtown which I wouldn't recommend. There wasnt much there and the buses were infrequent. The property itself was very nice. We loved the view from the lobby bar! The pools were well maintained and the monkeys hanging by the tree behind the snack ad were adorable! Make sure you find them. The hotel is very hilly so we took the carts most of the time to get around (they were quite quick). We paid for an ocean view but were a bit disappointed because due to the numerous trees in front of the hotel the view was obstructed. The food was not very good at the buffet. Limited selection and nothing too tasty. The a la cartes were much better. We normally stay at the Riu Palace which is way more expensive. For the price, we would definitely come back. The service was great, the rooms were simple, clean, and had a mini fridge and the beds were super comfy.


    CLASSIFICAÇÃO

    Round Indicators

    • maio 23 2019
    • Omaha, Nebraska, United States
    • Família

    Myra R

    “Beautiful property, but has declined in last 5 years :-(”


    The grounds of the Grand Papagayo are awesome - truly paradise. However, the amenities have declined since we were there in 2014. While the Italian and Oriental restaurants were excellent, the buffet has drastically limited their food selection. Also, the grill at the restaurant by the pool is not open all the time - really have to get your schedule to match theirs if you want a cheeseburger. The other disappointment we encountered was NO POOL TOWELS!!! How can you run a resort with 2 pools, know the # of guests, and not have an adequate # of towels? On a positive note, the staff at the First Club were fantastic. They even arranged for a boxed breakfast t be brought to our room for the morning we were leaving because our transportation to the airport was earlier than the restaurants opened. Speaking of transportation - they were 45 minutes late picking us up! It took both of on the phones with the resort management and the transportation company to get results. In my book, that is unacceptable, and certainly not the level of service we had 5 years ago.


    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear Myra R Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We regret that our buffet could not meet your expectations in this occassion, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. We have our Snack Bar where our visitors can enjoy cheeseburgers with grilled meat. We have taken the actions corresponding to your comment about Pool Towels availability. Regarding the transportation, it is an external service to the hotel, however, we work together with them, it is for us of utmost importance to ensure good service, therefore, we will pass your comment to the company involved. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    CLASSIFICAÇÃO

    Round Indicators

    • maio 22 2019
    • Romântica

    Kelsey L

    “BEST RESORT EVER!!!!!”


    The staff at OP went ABOVE AND BEYOND to make our honeymoon unforgettable! The VIEWS, the staff, the drinks/bartenders, and the service were truly second to none. And the price is RIGHT!!! We scream our recommendation from the rooftops!


    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear Kelsey L First of all, we congratulate you with your Silver Wedding Anniversary and we thank you for choosing our Occidental Papagayo hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guest´s overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review and we thank you for your kind recommendation to Tripadvisor’s readers. It has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    CLASSIFICAÇÃO

    Round Indicators

    • maio 22 2019
    • Haleiwa, Havaí
    • Romântica

    charlieo122

    “Nice Property”


    We booked the Premium Level Luxury Bayview room for seven nights. Online reservation was easy and hassle free. Changes to our reservation was also easy to make- we added airport transfer to our booking. The property is clean and well maintained. There are two swimming pools, a large main pool and a smalled one with a swim up bar. The main dining room serves buffet, all meals. The specialty restaurant serves Italian and Asian dinners only on alternate days. Reservations are required for this restaurant. Seating is limited, reserve early. Guests are allowed a limited number of reservations per stay. There is a casual restaurant that serves pizza, chicken wings and burgers during the day. Overall, food was ok. The buffet has different food themes daily. Food quality is ok, considering the price point for this all inclusive resort. The beach is not wide and can get very narrow during high tide. They offer snorkeling, paddle boarding and kayaking. Our room has a nice view of the bay. The room size is comfortable. There is an outside patio with seating- enjoy the view while having breakfast. The room needs updating. Bathroom is showing wear and tear- fixtures don't work well. Pillows and bed were comfortable. Premium level guests get turn down service, free room service and access to the premium lounge. Turn down service is limited to bed service and replenishing beverages. It does not include towels and bathroom refresh. The hotel offers shuttle service within the property. We walked from our room to the main building without a problem. Walkways are safe and well maintained. Service was excellent. Staff were pleasant and accommodating. Overall an ok place to stay, have fun and relax.


    Jean Marie P, Manager do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear Charlie Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are very grateful for all the resort features you highlight in your extensive review and for the information and great tips you have provided our future guests. Your descriptive comments will prove helpful to many. It was our pleasure to attend you throughout your stay and we do hope we will have an opportunity in the future to welcome you back here with us. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    CLASSIFICAÇÃO

    Round Indicators

    • julho 8 2013
    • Brasília, DF
    • Família

    Claudia C

    “Hotel razoável”


    Estive no Hotel de 23/06/2013 a 28/06/2013. A suíte era confortável, no entanto, o banheiro não me agradou porque era escuro e o ralo da banheira entupido. A limpeza deixou a desejar. A comida do buffet do all inclusive era muito ruim e de péssima qualidade. Todavia, a comida dos restaurantes italiano e asiático eram muito gostosas. Vale a pena reservar. O café da manhã era variado. A praia do hotel é muito feia, a areia escura e cheia de caramujos. A piscina é muito pequena. Achei que o preço foi muito elevado para o que me foi oferecido. Não voltarei e não indico a ninguém.


    Restaurante do hotel Occidental Grand Papagayo Resort

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