Amplia piscina del hotel Occidental Grand Papagayo Resort
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Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Pontos de interesse

23 km Aeroporto Internacional Daniel Oduber Quirós

31 km Golfo de Papagayo

9 km Playa del Coco

3 km Playa Hermosa

Premios y Reconocimientos

Prémios e reconhecimentos

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3839 Avaliações

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Excelente

38% Complete

1466

Muito bom

32% Complete

1255

Normal

15% Complete

587

Mau

8% Complete

317

Péssimo

5% Complete

214

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    Round Indicators
    Tracy F Saint Louis, Missouri. 09/19/2018 Romântica

    “The 4 of us LOVED Occidental Papagayo!”

    It was 5 star all the way from the staff to the beach to the facility to the events! The food was really incredible at every location! We participated in almost all the events. We have two most memorable events -- the first was snorkeling, which is included, down at the beach with Roderick from Jacamar Tours! Jacamar Tours is associated with Occidental Papagayo, not just any contractor. He was so incredibly sweet, always looking out for us and even sent me a picture of us all in our snorkel gear on Whatsapp! We all loved him so much we requested a Palo Verde jungle river boat tour with him as our personal guide! Please repeat this most exquisite adventure with Roderick, who brought both his plant and bird books and was so incredibly informative! Oh, and, yes, his English is EXCELLENT!! Our boat driver also knew right where to go, and we saw at least 5 crocodiles -- so close, in fact, that 2 people jumped up out of their seats because their noses were so close!!! We then visited a local farm and experienced probably the best Costa Rican lunch we've all ever had at someone's private little farm where we also got a personal demonstration of how the local pottery is made with great attention to detail. Of course, we bought some to bring home! Then there was Ramon, our incredible ATV tour guide, who took us on a very non-touristy visit of a quaint village that one wouldn't normally see on any tour! Both of these young gentlemen are exquisite human beings who truly care about their country and their tourists so they get the best experience Costa Rica has to offer! There are so many places to go in the world, yet I would LOVE to return to this resort. 2 very different excursions for 2 Incredible days shared with the friends we traveled with as well as our new friends from the resort who, I hope, will remain in our lives as friends! There also were a couple groups from England and another group from America and a small group of IT pros from Guatemala as just examples of the quality people we encountered. In fact, the band the Jazzy Jeffs were there on holiday and were as charming as could be. The swim-up bar at the smaller pool is a great socializing area where we connected with so many fun new friends! You never know who's going to offer you a Crazy Monkey poolside!! Probably THE best drink on the planet -- among the dozen or so other incredible drinks on the menu!! This resort attracts fascinating people from Costa Rica and many other places in Central America! Their raccoons are even friendly -- and I have pictures to prove just how close a couple of them and I got! My new friend was so patient -- she knew I wanted to get something in our room for her to eat ( I know, I know, don't feed the animals!) and she waited VERY patiently and gently for me to get it! Who knew how sweet a raccoon could be! I requested both a room with a view as well as a room next door to our dear friends, and we got BOTH! Our new raccoon friend would join us on our patio when we were outside playing cards listening to the ocean waves as our soundtrack! The entire staff is so friendly. In fact, I thought I forgot to pack a pair of shoes, and from the airport I called back to the hotel, and the gent I'd worked with checking out actually was checking on the whereabouts of my shoes when I found them in my suitcase! Customer service was EXCELLENT!! 5 stars all around for this hotel, including the chefs who created incredible meals in the specialty restaurants as well as the everyday buffet!! Thanks for all the special attention, Omar and his incredible Premium staff, including Daniel, who taught me how to make a flower on my Amaretto coffee, and Jennifer -- who could not be any sweeter!! Hasta la vista!!!

    Papagayo O, Gerente do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear Tracy F Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. At Occidental Papagayo we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. It was our pleasure to attend you throughout your stay and we do hope we may have another opportunity in the future to welcome you back here with us again. Kind Regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    Eddie D Houston. 09/15/2018 Romântica

    “Excellent Relaxation - If you like low key”

    Ok, where to begin. We stayed in a Master Suite (will be important later) at the end of August (rainy season, but not a problem...seriously, it rained twice, for 5 mins). We thoroughly enjoyed our stay. So much so, during the middle of it, we started figuring out if when we could come back...but this place isn't for everyone. Getting there: First off, fly Southwest Airlines into Liberia. If you plan to stay here, and you fly into San Jose, you are doing it wrong. Liberia is 15 mins away...San Jose is hours away. Be smart. Now, the hotel will arrange transportation for you. If you are a couple, you will overpay. If you are a large group, its perfect ($80 each way for a private van). The up side is you are met as you leave customs by a driver with your name and they will take you right to the lobby. If you hire a local taxi, they will drop you off at the security gate, and you will have to walk up ~50m (150ft) hill to the lobby. Up to you whether the few extra bucks is worth it. We did it and it was nice not to have to worry about it, although I acknowledge it was overpriced. But if you are pinching pennies on $160, you probably shouldn't be vacationing. Premium Level: So Occidental Papagayo (O.P.) has multiple levels of service. If you're read other reviews, you know this. I believe there is regular, deluxe, and Premium. If you can afford Premium, do it. If you can't, don't waste your time trying to go here...you wont enjoy yourself as much. You get what you pay for. The main benefits to Premium Level are you get a separate check in (Alex and Omar are awesome), which is contained on the second level, with its own bar and lounge area with A/C, a bar, and snacks. We loved hanging out here, b/c it had an awesome view of Culebra Bay. Next time we stay here, we will plan to spend more time here. The staff is great (tip them and you wont be sorry), and there are snacks all day. Contrary to what others have said, the check in is super quick and while they do go over all the rules, I think we spent all of 15 mins here, if even that. Room: We got a holiday deal on the Master Suite (50% off) via the Barcelo website (tip: you get extra perks if you sign up for Barcelo's loyalty program before you book...do it, it's free). The Master Suite is where it's at. Why? Four Reasons: 1) It's isolated...there are only 3 Master Suites on property, and they are all elevated and separated by themselves. 2) You get a golf cart. This place is on a hill, and it's not bad...but if you want to relax, you get a golf cart with the MS room. Do it!!!! Everyone you meet will be jealous. And it is very convenient. 3) You get a lot of space and your own balcony. The balcony has its own issues (later), but the separate sitting room is awesome when one person can't sleep. 4) There are perks included with the MS that you otherwise would have to pay for (Room Service, one laundry event, certain mini bar items, etc). Issues with the room: -as others have said, water pressure is hit or miss. Our shower pressure sucked, but we survived. We were at the top of a hill, so that's probably the main reason. - Wifi in the room was a total loss. However, I actually had better cell and data connection here in Costa Rica than I do at home, so just make sure your provide has a deal (I have Sprint, and they offer 1Gb of Int'l roaming data...more than enough for the 4 days we were there) - Hot tub/Ants - So the MS comes with a patio hot tub. Romantic, yes....but remember you are in a jungle environment. First day, I decided to test out the patio hot tub before use, and I was smart enough to fill it and test it before getting in...glad I did, or else this would have been a one star review :) Carpenter ants had infested the jets, so as soon as I turned them on, about 200 ants spewed out. Yup, it was 'awesome'. We had maintenance address it, but they were not able to get rid of them while we were there. However, it wasn't a deal breaker. Pace: This place is a low-key, adults only, limited night-life resort. If you dont understand this, or like it, don't come here. We loved it. It was quiet enough we were never bothered or bored. If you want to relax, come here. If you want to party, go to Mexico. Alcohol: Several reviews mention weak drinks or slow service. First off, it is Costa Rica, where the national motto is "Pura Vida"....(hakuna mattata)...relax people. You are at an all inclusive...your drink is weak? Order a double. Order two. Chill. Also, if you are paying All-Inclusive prices just to get drunk...guess what, YOU ARE DOING IT WRONG. A bottle of cheap booze costs $20. Stay at home and buy 5 and dont waste everyone's time. That being said...for folks who like to explore other cultures, the local vodka/rum is 'guaro'. Its nice. They make a shot of it called a 'chile guaro'...it's downright tasty. Try it. Food: If you've studied up on the O.P.'s reviews, you know that food comes across as a love hate item, and that Jean Marie is very protective of it. First off, no matter how stock Jean Marie's answers are (sorry, J.M., they are pretty stock....:) ) the food here exceeds expectations. I read enough reviews here to be skeptical when we went, but man, did we love what they were serving at the buffet. Sure they have rice and beans at every meal, but it's F***ing Costa Rica...the national dish is rice and beans. They really do have a word class chef team. The one exception are the specialty restaurants. It is literally a Costa Rican take on Italian and Asian cuisine....my Kung Pao chicken was served in a tortilla bowl -_-. Don't waste your time on them...the buffet is so far in the awesome realm, you wont be disappointed. Staff: All of them are awesome. Thanks Alex, Omar, Danny, Olman, and everyone else. A few are average, but most of them rock it. Also, tip your bartenders. You would be surprised how are a $10 or $20 goes. If you don't understand this, then you never will. Overall: The O.P. is a mid-range resort. And you get what you pay for here. But you can find an awesome deal if you look for it. The staff is awesome and laid back, the grounds are gorgeous, it is easy to get to, and it is relaxing. Thanks everyone, for an enjoyable stay!

    Papagayo O, Gerente do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear Eddie Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience and you have highlighted some great points. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times, will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Again we thank you for this review on TripAdvisor, it has been a pleasure for us to read and very much look forward to having the opportunity to serve you again in the future. Kind Regards. Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    Natalia C Alajuela, Costa Rica. 09/15/2018 Romântica

    “There are better options”

    Considering the price and service, there are other hotels better than this one. Service needs to be improved. There is no need to pay extra for the premium experience if you are thinking about it.There is a walk to the beach, there is a cart that take you around but not the best service.

    Papagayo O, Gerente do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear Natalia C Thank you for choosing Occidental Papagayo as your holiday destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guest’s wellbeing and strive to make their holiday an unforgettable experience. We always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. Also, our Guests can opt to pay for our Royal Club package. Apart from the difference in rooms and suites, some of the VIP facilities and amenities offered in this package include Complimentary WIFI in room, Room Service, Reserved Pool Seating and Exclusive Pool Bar, Eco Mountain Bike Tour, exclusive Royal Club Lounge and Bar, personal concierge service with preferential dinner and spa reservations, premium bath amenities, pillow menu, aromatics menu, turndown service and whirlpool bath preparation etc.Rest assured that we are continually working to improve our facilities and services to all our guests. We truly value your comments and we hope to have the opportunity to host you in the future to not only meet but exceed your expectations and to demonstrate the high quality service of our brand. Kind Regards, Mr. Jean Marie P General Manager Occidental Papagayo

    Round Indicators
    Minal S 09/09/2018 Romântica

    “Great Adults-only property”

    If you want a laidback decent property with great grounds, nice buildings, great views, and good food, then this is the property for you. No kids running around, and no screaming teenagers in the pool: big plus for us. The beach is private and safe as well. If you opt for the Premier package the bartenders are top notch. In fact, at every bar, the bartenders are super cool. However, I did notice an older crowd, and weekends were primarily honeymooners. Maybe it was the off season, but the resort seemed empty. The staff, especially in the restaurants couldn't be nicer. They are well trained, and very pleasing. All in all, very little to complain about. I didn't care for the included resort activities, but if you are going out for sightseeing, it should not matter much. We came back very happy.

    Papagayo O, Gerente do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear Minal S Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your descriptive review about our facilities and services, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind Regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    Claudia C Brasília, DF. 07/08/2013 Família

    “Hotel razoável”

    Estive no Hotel de 23/06/2013 a 28/06/2013. A suíte era confortável, no entanto, o banheiro não me agradou porque era escuro e o ralo da banheira entupido. A limpeza deixou a desejar. A comida do buffet do all inclusive era muito ruim e de péssima qualidade. Todavia, a comida dos restaurantes italiano e asiático eram muito gostosas. Vale a pena reservar. O café da manhã era variado. A praia do hotel é muito feia, a areia escura e cheia de caramujos. A piscina é muito pequena. Achei que o preço foi muito elevado para o que me foi oferecido. Não voltarei e não indico a ninguém.

    CLASSIFICAÇÃO

    Round Indicators

    • setembro 19 2018
    • Saint Louis, Missouri
    • Romântica

    Tracy F

    “The 4 of us LOVED Occidental Papagayo!”


    It was 5 star all the way from the staff to the beach to the facility to the events! The food was really incredible at every location! We participated in almost all the events. We have two most memorable events -- the first was snorkeling, which is included, down at the beach with Roderick from Jacamar Tours! Jacamar Tours is associated with Occidental Papagayo, not just any contractor. He was so incredibly sweet, always looking out for us and even sent me a picture of us all in our snorkel gear on Whatsapp! We all loved him so much we requested a Palo Verde jungle river boat tour with him as our personal guide! Please repeat this most exquisite adventure with Roderick, who brought both his plant and bird books and was so incredibly informative! Oh, and, yes, his English is EXCELLENT!! Our boat driver also knew right where to go, and we saw at least 5 crocodiles -- so close, in fact, that 2 people jumped up out of their seats because their noses were so close!!! We then visited a local farm and experienced probably the best Costa Rican lunch we've all ever had at someone's private little farm where we also got a personal demonstration of how the local pottery is made with great attention to detail. Of course, we bought some to bring home! Then there was Ramon, our incredible ATV tour guide, who took us on a very non-touristy visit of a quaint village that one wouldn't normally see on any tour! Both of these young gentlemen are exquisite human beings who truly care about their country and their tourists so they get the best experience Costa Rica has to offer! There are so many places to go in the world, yet I would LOVE to return to this resort. 2 very different excursions for 2 Incredible days shared with the friends we traveled with as well as our new friends from the resort who, I hope, will remain in our lives as friends! There also were a couple groups from England and another group from America and a small group of IT pros from Guatemala as just examples of the quality people we encountered. In fact, the band the Jazzy Jeffs were there on holiday and were as charming as could be. The swim-up bar at the smaller pool is a great socializing area where we connected with so many fun new friends! You never know who's going to offer you a Crazy Monkey poolside!! Probably THE best drink on the planet -- among the dozen or so other incredible drinks on the menu!! This resort attracts fascinating people from Costa Rica and many other places in Central America! Their raccoons are even friendly -- and I have pictures to prove just how close a couple of them and I got! My new friend was so patient -- she knew I wanted to get something in our room for her to eat ( I know, I know, don't feed the animals!) and she waited VERY patiently and gently for me to get it! Who knew how sweet a raccoon could be! I requested both a room with a view as well as a room next door to our dear friends, and we got BOTH! Our new raccoon friend would join us on our patio when we were outside playing cards listening to the ocean waves as our soundtrack! The entire staff is so friendly. In fact, I thought I forgot to pack a pair of shoes, and from the airport I called back to the hotel, and the gent I'd worked with checking out actually was checking on the whereabouts of my shoes when I found them in my suitcase! Customer service was EXCELLENT!! 5 stars all around for this hotel, including the chefs who created incredible meals in the specialty restaurants as well as the everyday buffet!! Thanks for all the special attention, Omar and his incredible Premium staff, including Daniel, who taught me how to make a flower on my Amaretto coffee, and Jennifer -- who could not be any sweeter!! Hasta la vista!!!


    Papagayo O, Gerente do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear Tracy F Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. At Occidental Papagayo we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. It was our pleasure to attend you throughout your stay and we do hope we may have another opportunity in the future to welcome you back here with us again. Kind Regards, Jean Marie Prudencio General Manager Occidental Papagayo

    CLASSIFICAÇÃO

    Round Indicators

    • setembro 15 2018
    • Houston
    • Romântica

    Eddie D

    “Excellent Relaxation - If you like low key”


    Ok, where to begin. We stayed in a Master Suite (will be important later) at the end of August (rainy season, but not a problem...seriously, it rained twice, for 5 mins). We thoroughly enjoyed our stay. So much so, during the middle of it, we started figuring out if when we could come back...but this place isn't for everyone. Getting there: First off, fly Southwest Airlines into Liberia. If you plan to stay here, and you fly into San Jose, you are doing it wrong. Liberia is 15 mins away...San Jose is hours away. Be smart. Now, the hotel will arrange transportation for you. If you are a couple, you will overpay. If you are a large group, its perfect ($80 each way for a private van). The up side is you are met as you leave customs by a driver with your name and they will take you right to the lobby. If you hire a local taxi, they will drop you off at the security gate, and you will have to walk up ~50m (150ft) hill to the lobby. Up to you whether the few extra bucks is worth it. We did it and it was nice not to have to worry about it, although I acknowledge it was overpriced. But if you are pinching pennies on $160, you probably shouldn't be vacationing. Premium Level: So Occidental Papagayo (O.P.) has multiple levels of service. If you're read other reviews, you know this. I believe there is regular, deluxe, and Premium. If you can afford Premium, do it. If you can't, don't waste your time trying to go here...you wont enjoy yourself as much. You get what you pay for. The main benefits to Premium Level are you get a separate check in (Alex and Omar are awesome), which is contained on the second level, with its own bar and lounge area with A/C, a bar, and snacks. We loved hanging out here, b/c it had an awesome view of Culebra Bay. Next time we stay here, we will plan to spend more time here. The staff is great (tip them and you wont be sorry), and there are snacks all day. Contrary to what others have said, the check in is super quick and while they do go over all the rules, I think we spent all of 15 mins here, if even that. Room: We got a holiday deal on the Master Suite (50% off) via the Barcelo website (tip: you get extra perks if you sign up for Barcelo's loyalty program before you book...do it, it's free). The Master Suite is where it's at. Why? Four Reasons: 1) It's isolated...there are only 3 Master Suites on property, and they are all elevated and separated by themselves. 2) You get a golf cart. This place is on a hill, and it's not bad...but if you want to relax, you get a golf cart with the MS room. Do it!!!! Everyone you meet will be jealous. And it is very convenient. 3) You get a lot of space and your own balcony. The balcony has its own issues (later), but the separate sitting room is awesome when one person can't sleep. 4) There are perks included with the MS that you otherwise would have to pay for (Room Service, one laundry event, certain mini bar items, etc). Issues with the room: -as others have said, water pressure is hit or miss. Our shower pressure sucked, but we survived. We were at the top of a hill, so that's probably the main reason. - Wifi in the room was a total loss. However, I actually had better cell and data connection here in Costa Rica than I do at home, so just make sure your provide has a deal (I have Sprint, and they offer 1Gb of Int'l roaming data...more than enough for the 4 days we were there) - Hot tub/Ants - So the MS comes with a patio hot tub. Romantic, yes....but remember you are in a jungle environment. First day, I decided to test out the patio hot tub before use, and I was smart enough to fill it and test it before getting in...glad I did, or else this would have been a one star review :) Carpenter ants had infested the jets, so as soon as I turned them on, about 200 ants spewed out. Yup, it was 'awesome'. We had maintenance address it, but they were not able to get rid of them while we were there. However, it wasn't a deal breaker. Pace: This place is a low-key, adults only, limited night-life resort. If you dont understand this, or like it, don't come here. We loved it. It was quiet enough we were never bothered or bored. If you want to relax, come here. If you want to party, go to Mexico. Alcohol: Several reviews mention weak drinks or slow service. First off, it is Costa Rica, where the national motto is "Pura Vida"....(hakuna mattata)...relax people. You are at an all inclusive...your drink is weak? Order a double. Order two. Chill. Also, if you are paying All-Inclusive prices just to get drunk...guess what, YOU ARE DOING IT WRONG. A bottle of cheap booze costs $20. Stay at home and buy 5 and dont waste everyone's time. That being said...for folks who like to explore other cultures, the local vodka/rum is 'guaro'. Its nice. They make a shot of it called a 'chile guaro'...it's downright tasty. Try it. Food: If you've studied up on the O.P.'s reviews, you know that food comes across as a love hate item, and that Jean Marie is very protective of it. First off, no matter how stock Jean Marie's answers are (sorry, J.M., they are pretty stock....:) ) the food here exceeds expectations. I read enough reviews here to be skeptical when we went, but man, did we love what they were serving at the buffet. Sure they have rice and beans at every meal, but it's F***ing Costa Rica...the national dish is rice and beans. They really do have a word class chef team. The one exception are the specialty restaurants. It is literally a Costa Rican take on Italian and Asian cuisine....my Kung Pao chicken was served in a tortilla bowl -_-. Don't waste your time on them...the buffet is so far in the awesome realm, you wont be disappointed. Staff: All of them are awesome. Thanks Alex, Omar, Danny, Olman, and everyone else. A few are average, but most of them rock it. Also, tip your bartenders. You would be surprised how are a $10 or $20 goes. If you don't understand this, then you never will. Overall: The O.P. is a mid-range resort. And you get what you pay for here. But you can find an awesome deal if you look for it. The staff is awesome and laid back, the grounds are gorgeous, it is easy to get to, and it is relaxing. Thanks everyone, for an enjoyable stay!


    Papagayo O, Gerente do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear Eddie Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience and you have highlighted some great points. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times, will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Again we thank you for this review on TripAdvisor, it has been a pleasure for us to read and very much look forward to having the opportunity to serve you again in the future. Kind Regards. Jean Marie Prudencio General Manager Occidental Papagayo

    CLASSIFICAÇÃO

    Round Indicators

    • setembro 15 2018
    • Alajuela, Costa Rica
    • Romântica

    Natalia C

    “There are better options”


    Considering the price and service, there are other hotels better than this one. Service needs to be improved. There is no need to pay extra for the premium experience if you are thinking about it.There is a walk to the beach, there is a cart that take you around but not the best service.


    Papagayo O, Gerente do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear Natalia C Thank you for choosing Occidental Papagayo as your holiday destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guest’s wellbeing and strive to make their holiday an unforgettable experience. We always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. Also, our Guests can opt to pay for our Royal Club package. Apart from the difference in rooms and suites, some of the VIP facilities and amenities offered in this package include Complimentary WIFI in room, Room Service, Reserved Pool Seating and Exclusive Pool Bar, Eco Mountain Bike Tour, exclusive Royal Club Lounge and Bar, personal concierge service with preferential dinner and spa reservations, premium bath amenities, pillow menu, aromatics menu, turndown service and whirlpool bath preparation etc.Rest assured that we are continually working to improve our facilities and services to all our guests. We truly value your comments and we hope to have the opportunity to host you in the future to not only meet but exceed your expectations and to demonstrate the high quality service of our brand. Kind Regards, Mr. Jean Marie P General Manager Occidental Papagayo

    CLASSIFICAÇÃO

    Round Indicators

    • setembro 9 2018
    • Romântica

    Minal S

    “Great Adults-only property”


    If you want a laidback decent property with great grounds, nice buildings, great views, and good food, then this is the property for you. No kids running around, and no screaming teenagers in the pool: big plus for us. The beach is private and safe as well. If you opt for the Premier package the bartenders are top notch. In fact, at every bar, the bartenders are super cool. However, I did notice an older crowd, and weekends were primarily honeymooners. Maybe it was the off season, but the resort seemed empty. The staff, especially in the restaurants couldn't be nicer. They are well trained, and very pleasing. All in all, very little to complain about. I didn't care for the included resort activities, but if you are going out for sightseeing, it should not matter much. We came back very happy.


    Papagayo O, Gerente do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear Minal S Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your descriptive review about our facilities and services, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind Regards, Jean Marie Prudencio General Manager Occidental Papagayo

    CLASSIFICAÇÃO

    Round Indicators

    • julho 8 2013
    • Brasília, DF
    • Família

    Claudia C

    “Hotel razoável”


    Estive no Hotel de 23/06/2013 a 28/06/2013. A suíte era confortável, no entanto, o banheiro não me agradou porque era escuro e o ralo da banheira entupido. A limpeza deixou a desejar. A comida do buffet do all inclusive era muito ruim e de péssima qualidade. Todavia, a comida dos restaurantes italiano e asiático eram muito gostosas. Vale a pena reservar. O café da manhã era variado. A praia do hotel é muito feia, a areia escura e cheia de caramujos. A piscina é muito pequena. Achei que o preço foi muito elevado para o que me foi oferecido. Não voltarei e não indico a ninguém.


    Restaurante do hotel Occidental Grand Papagayo Resort

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