The capacity has been reduced in common areas, the Carmen buffet restaurant and the B-Heaven terrace (subject to recommendations from the health authority at all times). Any unnecessary decorative items have been removed from rooms (any item can be requested via our app). An À la Carte Room Cleaning service is available between 9:00 and 15:00, which offers the option to maintain daily cleaning, modify the cleaning frequency or change the areas to be cleaned. Bed and bathroom linens are washed at temperatures over 60ºC and hotel staff are supplied with personal protective equipment.

The capacity has been reduced in common areas, the Carmen buffet restaurant and the B-Heaven terrace (subject to recommendations from the health authority at all times). Any unnecessary decorative items have been removed from rooms (any item can be requested via our app). An À la Carte Room Cleaning service is available between 9:00 and 15:00, which offers the option to maintain daily cleaning, modify the cleaning frequency or change the areas to be cleaned. Bed and bathroom linens are washed at temperatures over 60ºC and hotel staff are supplied with personal protective equipment.

Breakfast will be served à la carte or buffet, the latter with enhanced safety features, in accordance with the recommendations and safety measures of the health authorities. Children under 12 must be accompanied by their parent/guardian. We would like to inform you that, following the advice of our health and safety advisers, gloves are no longer required as obligatory protective equipment at our buffet. The safest method of maintaining hygiene is frequent disinfection with hydroalcoholic gel, and the use of this gel is compulsory every time you come into contact with any high-touch surfaces.
The B-Heaven terrace bar is closed from November to March. However, hotel guests can enjoy exclusive access to the terrace from 10:00 to 18:00, for panoramic views of the city. Social distancing must be respected at all times, as well as the 1.5 metre spacing between tables and all safety measures imposed by the health authorities (e.g. guests must use their own masks).

The fitness studio is operating with reduced capacity. You must request your time slot on our app, collect the access key from reception and respect the mandatory measures and recommendations from the health authorities at all times. Products are available to disinfect the equipment before and after every use.

The swimming pool is open from 1 April to 1 November, 11:00 to 20:00, with a maximum capacity of 5 people (subject to the recommendations from the health authorities at all times) and a 15-minute time slot per person. There is a minimum space of 1.5 metres between groups of sun loungers and cleaning materials are available for sanitising before and after use.

The use of the masks will be determined by the health authorities at all times. Currently, mask usage is compulsory in all enclosed and outdoor spaces whenever it is not possible to maintain a safe distance of at least 1.5 metres.  Guests must bring their own masks.