Security and peace of mind for your next getaway
Travel at a secure fare and protect your booking
Travel with peace of mind knowing you're protected. With the secure rate, if an unforeseen event arises before your stay, whether due to health, work, or official obligations, you can request a refund for your booking up to 1 day before your stay.
Why choose the secure rate when booking your hotel?
Covered contingencies
1-day refund
More peace of mind when booking
Easy application process
What type of unforeseen events are covered by the safe rate?
The safe rate covers justified situations, including:
Health
Illness, accidents, hospitalisation or medical recommendation.
Labour
Dismissal or incorporation into a new job.
Official obligations
Judicial summons or public summonses.
Other situations
Death of a family member or medical impediments to carry out the main activity of the trip.
How does the secure fare work?
Book your stay at a secure rate
If a covered unforeseen event arises before the trip, request validation of the refund
Once approved, you will be able to cancel and get your money back
It is important to note that the secure rate does not allow for modifications. If no covered unforeseen events occur, the booking is non-refundable. In order to cancel, it is necessary to request prior validation of the case and the refund will only be applied in the situations contemplated.
How to request a refund with the secure rate?
If you need to cancel due to an unforeseen event:
- Access the link you received in your confirmation email
- Request a review of your case
- Attach the required documentation
- Receive confirmation by email
- Cancel your booking safely
The validation process can take between 48 and 72 hours.
FAQs
Can I cancel my booking at any time?
You can only request cancellation with a refund if your case is within the covered situations and you request it up to 1 day before the date of arrival at the hotel.
Can I change my booking?
No, bookings with a secure rate cannot be modified.
What happens if I cancel without validating my case?
If you cancel without having previously requested validation, you will lose the amount paid.
What documentation do I need to apply for reimbursement?
It will depend on the reason for the cancellation (medical report, dismissal letter, official citation etc.). During the process, you will be told exactly what documentation you need to provide.
Does the secure rate cover any unforeseen events?
Only the situations specified in the fare conditions are covered. We recommend you check them before booking.
How long does the validation process take?
The review and validation process can take between 48 and 72 hours from the submission of the documentation.
Note: Please review all details and conditions before booking. In any other case, the booking will not be cancellable or modifiable and no-show at the hotel will imply the loss of the amount paid.
