Pool at the Allegro Palma Real hotel
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Calle 1era 64   Matanzas Varadero ,   Cuba  


Points of Interest

3 mi Juan Gualberto Gómez International Airport in Varadero

2.5 mi Varadero golf course

0 km Varadero

Guest reviews.

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Allegro Palma Real

3.0/5 Round Indicators
| 2970 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

11% Complete

353

Very good

35% Complete

1047

Average

26% Complete

797

Poor

13% Complete

413

Very poor

12% Complete

360

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    Round Indicators
    Guy L 09/11/2018 Couples

    “Best location in Varadero for the price !!”

    We went Allegro Palma Real the 2 of August to the 16 and we loved it. The service is good the staff is great and we had the honeymoon sweet and it was awesome !!! Very good room very spacious and clean. The A/C worked great and a very big balcony. The buffet is not that good but ok. We ate out a lot. I would recommend this resort for sure.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hello We are sincerely grateful for the time you spent to share your comments on your recent stay in our allegro Palma Real hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Guest Service

    Round Indicators
    Naya D Montreal, Canada. 08/27/2018 Friends getaway

    “Cheap place for low price, not value for money ! Never go again !!”

    We go there our booking trip last minute with my friend until june 10 to 16, 2018. Elevator did not work and our room was on floor 4. We got shower with out hot water. We had very miniature ants on the walls, which we got rid of with the wilderness off. The mirror in the bathroom was unusable and really use. The hotel requires huge renovations, air conditioning works moderately, last day began to flow on the floor right next to my suitcase, oufff !! Party hotel with disco on site. Bring toilet paper because it is rare in the toilet lobbey. The weekend in the off-season, expect to be jostled at the pool, buffet, bar ... short everywhere on the site, by Cubans who arrive for the weeks end ! In summary, to my great surprise, they have little good way, stuffs himself at the buffet especially in ice cream, passes in front of people, etc. Bad experience. Mattress much too soft, to change! HOUSEKEEPING Room: ok Pool: poor common areas: poor SERVICES Lobbey bar: so so, if you don’t tips each drink, you dont have good services. Staff hides some alcohol, such as crema al ron or amaretto. Best coffee! Reception cunter: Slowest services in the world, never smiling and a bewildering attitude. Buffet: Meal does not change much, pasta, lentils, legumes, fish, beef, chicken, eggs. if you are difficult and love diversity this is not the right place. Service it’s ok. Specialized restaurant: very very good services, like 5 stars, another universe ! BEACH: Very close to the beach less than 2 minutes away, small hotel bar on the edge of the beach with real good pina colada, when there is ice. No good place for snorkling. Purchase of the snorkling activity on the beach from the staff of the hotel that deals with pedalo, catamaran, etc. loans. They charge 20 cuc / person, to take us with catamaran of the hotel away in a snorkeling spot. all hotels seem to have this spot and there is even a cuban, seem friend with employees, who is installed, with a rope and an anchor in the background to take a picture and sell us .... these great pictures! Very few corals, two or three kinds of tropical fish and the current of the sea very very strong, I had to ask a rope to hold near the catamaran, in 2 seconds I was more than 10 meters from the boat. I didn’t recommande. Lively afternoon at the pool, fun. *****If you go varadero, try the bus tour, 5 CUC all the day uselly unlimited. *****Try restarant El Toro to taste a really good meals, you must be take the bus or coco taxi, it’s not near the hotel on the main street. If you want to have a relaxing and comfortable holiday, think twice before choosing this place.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hello Thank you very much for the time you spent to share your personal impressions of your stay at our allegro Palma Real. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Guest Service

    Round Indicators
    Angela G 08/27/2018 Friends getaway

    “Email”

    I stay at Palma real every month . I am looking for the email to the actual resort if anyone has it . Love the staff the location and my cleaning lady Mercedies . Great vacations.. I am going back September 19th to 26th woth friends going to enjoy as always calle 62 varadero.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hello You can write an email to comercial@palmareal.gca.tur.cu Guest Service

    Round Indicators
    nacoleward Ontario, Canada. 08/24/2018 Friends getaway

    “Great location but poor resort”

    I have been twice now and both times the food was awful and yes Cuba food is known for their poor food but 80% of the food was not edible. I came back yesterday and the swim up pool bar was closed. I have posted pictures.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Although we sincerely regret your disappointment with your stay in our Allegro Palma Real, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Guest service

    Round Indicators
    cafeschuk Edmonton, Canada. 08/20/2018 Friends getaway

    “Great Location, Poor Everything Else”

    It's a good thing we arrived with very low expectations, as per previous reviews. Checking in- hotel staff gestured towards our building but no offer to help with luggage. We are two young women with large suitcases, and were located on the fourth floor. We had to haul our luggage up ourselves through a dodgy hallway/staircase as we were not shown the main entrance to the building. Once we arrived in our room, three things we immediately noticed and were not rectified for the duration of the trip (even after asking reception to send maintenance). 1- our bathroom door did not close. It's lucky I am comfortable with the friend I was with and we had to get used to the door being cracked open. 2- the closet door came off the hinges into my hands when I tried to move it to the other side. 3- the main room door would only close when you slammed it. This was especially bad as we often came back to the room very late at night and felt really bad for our neighbors, but couldn't close it otherwise. Food- we didn't starve, but got used to eating the same chicken rice and fruit at every meal. Breakfast was slightly better with eggs and cinnamon buns. I probably lost weight from hardly eating, and it's a good thing I brought snacks from home. If you are a picky eater, you can expect to have to go out for most meals. The snack bar was hit or miss- we went late one night after dancing and were happy to find hot dogs, whereas another night we got offered cheese sandwiches (which were stale white bread with shredded cheese on top- not melted). Service- barstaff were friendly and nice, tips of course helped. We drank a tonne of cappucinos. Location- pretty good! Loved being so close to Calle 62 for dancing. Short 5 min walk from the beach. Would of course be nicer to be ocean front but we knew this going in. Overall experience- Our motto was "Are you surprised?" By the end of the week every time something would be not good, we would laugh it off and say this. Thank goodness we are easy going people with low expectations. If you are used to higher end resorts, I probably wouldn't stay here. I would only recommend it to people my age you are laid back and know what they are getting into.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hello In allegro we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Guest Service

    EVALUATION

    Round Indicators

    • september 11 2018
    • Couples

    Guy L

    “Best location in Varadero for the price !!”


    We went Allegro Palma Real the 2 of August to the 16 and we loved it. The service is good the staff is great and we had the honeymoon sweet and it was awesome !!! Very good room very spacious and clean. The A/C worked great and a very big balcony. The buffet is not that good but ok. We ate out a lot. I would recommend this resort for sure.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hello We are sincerely grateful for the time you spent to share your comments on your recent stay in our allegro Palma Real hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Guest Service

    EVALUATION

    Round Indicators

    • august 27 2018
    • Montreal, Canada
    • Friends getaway

    Naya D

    “Cheap place for low price, not value for money ! Never go again !!”


    We go there our booking trip last minute with my friend until june 10 to 16, 2018. Elevator did not work and our room was on floor 4. We got shower with out hot water. We had very miniature ants on the walls, which we got rid of with the wilderness off. The mirror in the bathroom was unusable and really use. The hotel requires huge renovations, air conditioning works moderately, last day began to flow on the floor right next to my suitcase, oufff !! Party hotel with disco on site. Bring toilet paper because it is rare in the toilet lobbey. The weekend in the off-season, expect to be jostled at the pool, buffet, bar ... short everywhere on the site, by Cubans who arrive for the weeks end ! In summary, to my great surprise, they have little good way, stuffs himself at the buffet especially in ice cream, passes in front of people, etc. Bad experience. Mattress much too soft, to change! HOUSEKEEPING Room: ok Pool: poor common areas: poor SERVICES Lobbey bar: so so, if you don’t tips each drink, you dont have good services. Staff hides some alcohol, such as crema al ron or amaretto. Best coffee! Reception cunter: Slowest services in the world, never smiling and a bewildering attitude. Buffet: Meal does not change much, pasta, lentils, legumes, fish, beef, chicken, eggs. if you are difficult and love diversity this is not the right place. Service it’s ok. Specialized restaurant: very very good services, like 5 stars, another universe ! BEACH: Very close to the beach less than 2 minutes away, small hotel bar on the edge of the beach with real good pina colada, when there is ice. No good place for snorkling. Purchase of the snorkling activity on the beach from the staff of the hotel that deals with pedalo, catamaran, etc. loans. They charge 20 cuc / person, to take us with catamaran of the hotel away in a snorkeling spot. all hotels seem to have this spot and there is even a cuban, seem friend with employees, who is installed, with a rope and an anchor in the background to take a picture and sell us .... these great pictures! Very few corals, two or three kinds of tropical fish and the current of the sea very very strong, I had to ask a rope to hold near the catamaran, in 2 seconds I was more than 10 meters from the boat. I didn’t recommande. Lively afternoon at the pool, fun. *****If you go varadero, try the bus tour, 5 CUC all the day uselly unlimited. *****Try restarant El Toro to taste a really good meals, you must be take the bus or coco taxi, it’s not near the hotel on the main street. If you want to have a relaxing and comfortable holiday, think twice before choosing this place.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hello Thank you very much for the time you spent to share your personal impressions of your stay at our allegro Palma Real. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Guest Service

    EVALUATION

    Round Indicators

    • august 27 2018
    • Friends getaway

    Angela G

    “Email”


    I stay at Palma real every month . I am looking for the email to the actual resort if anyone has it . Love the staff the location and my cleaning lady Mercedies . Great vacations.. I am going back September 19th to 26th woth friends going to enjoy as always calle 62 varadero.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hello You can write an email to comercial@palmareal.gca.tur.cu Guest Service

    EVALUATION

    Round Indicators

    • august 24 2018
    • Ontario, Canada
    • Friends getaway

    nacoleward

    “Great location but poor resort”


    I have been twice now and both times the food was awful and yes Cuba food is known for their poor food but 80% of the food was not edible. I came back yesterday and the swim up pool bar was closed. I have posted pictures.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Although we sincerely regret your disappointment with your stay in our Allegro Palma Real, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Guest service

    EVALUATION

    Round Indicators

    • august 20 2018
    • Edmonton, Canada
    • Friends getaway

    cafeschuk

    “Great Location, Poor Everything Else”


    It's a good thing we arrived with very low expectations, as per previous reviews. Checking in- hotel staff gestured towards our building but no offer to help with luggage. We are two young women with large suitcases, and were located on the fourth floor. We had to haul our luggage up ourselves through a dodgy hallway/staircase as we were not shown the main entrance to the building. Once we arrived in our room, three things we immediately noticed and were not rectified for the duration of the trip (even after asking reception to send maintenance). 1- our bathroom door did not close. It's lucky I am comfortable with the friend I was with and we had to get used to the door being cracked open. 2- the closet door came off the hinges into my hands when I tried to move it to the other side. 3- the main room door would only close when you slammed it. This was especially bad as we often came back to the room very late at night and felt really bad for our neighbors, but couldn't close it otherwise. Food- we didn't starve, but got used to eating the same chicken rice and fruit at every meal. Breakfast was slightly better with eggs and cinnamon buns. I probably lost weight from hardly eating, and it's a good thing I brought snacks from home. If you are a picky eater, you can expect to have to go out for most meals. The snack bar was hit or miss- we went late one night after dancing and were happy to find hot dogs, whereas another night we got offered cheese sandwiches (which were stale white bread with shredded cheese on top- not melted). Service- barstaff were friendly and nice, tips of course helped. We drank a tonne of cappucinos. Location- pretty good! Loved being so close to Calle 62 for dancing. Short 5 min walk from the beach. Would of course be nicer to be ocean front but we knew this going in. Overall experience- Our motto was "Are you surprised?" By the end of the week every time something would be not good, we would laugh it off and say this. Thank goodness we are easy going people with low expectations. If you are used to higher end resorts, I probably wouldn't stay here. I would only recommend it to people my age you are laid back and know what they are getting into.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hello In allegro we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Guest Service

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