Pool at the Allegro Palma Real hotel
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Map and location

Calle 1era 64   Matanzas Varadero ,   Cuba  


Points of Interest

3 mi Juan Gualberto Gómez International Airport in Varadero

2.5 mi Varadero golf course

0 km Varadero

Guest reviews.

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Allegro Palma Real

3.0/5 Round Indicators
| 3063 Reviews

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Excellent

11% Complete

367

Very good

34% Complete

1066

Average

26% Complete

814

Poor

13% Complete

428

Very poor

12% Complete

389

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    Priscila U 02/18/2019 Friends getaway

    “Great Location, Safe & Great Price!”

    I have been to the allegro palma real twice, 2017 & 2018 and I recently sent my parents in 2019. They actually just returned February 10th, 2019. We all enjoyed our time at this hotel and it has an INCREDIBLE location. I'll tell you more about that below. The first trip in 2017 included 12 people. The staff was incredibly accommodating which we hadn't expected for such a large group. We were in building 7 which is the furthest away from the lobby but the closes to the entertainment stage. The 2nd trip in 2018 was just myself and 3 other girls. Again, the experience was delightful. This time we were placed in building 1 which was nice and close to the lobby and swim up pool. The 2019 trip included only my mom and dad and they too had an fantastic experience. They were placed in building 4 which is near the family pool and snack bar. Let me start with the very initial impression... We arrived on the bus from the airport and we were greeted by their friendly staff. Check in took a little bit long but there were also about 30 other guests from the bus getting off at the same time. Luckily, they have a bar right in the lobby so were were welcome to have a drink while we waited. The lobby was clean and full of energy. ROOMS: The rooms are quite basic however it has everything you need. Working AC. Hot & Cold Water. TV which has music, sports and local channels. The rooms are equipped with a mini fridge. The bathroom has nice marble sinks and a hair dryer which is plugged right into the wall. The shower is normal and a decent size. I had read some reviews stating that towels were hard to come by so each day I wrote them a little note with my tips and I never had a problem with towel or paper towel refills. Each morning our rooms were cleaned and left with cute little towel animal sculptures. Since the CUC $ is different than local $ I usually left old jewelry that I didn't use anymore or gently used clothing as tips and the room service ladies loved it. They said they actually prefer that. I would also leave travel sized lotions, tooth paste etc The ladies were always appreciative. It wasn't until the last day when I had run out of the above mentioned items that I left $. The outlets were a mix of cuban and standard outlets. I sometimes had to unplug the TV to use that outlet for my straighter as the washroom didn't have one. The 2nd time i went the bathroom had the standard outlet. The outlet by the beds were a mix too. One of them was standard so that is where i would charge my phone at night. Each building has a lobby. Building 1 & 7 both had bars in the lobby that opened early and closed by 10 p.m. The morning coffee at the bars was amazing! Building 1 also had a pool table and other small tables which people usually played board games on. The elevators are still something that have not been fixed since 2017 unfortunately. It was disappointing to see that 2 years later they still hadn't been fixed. Luckily the maids have their own elevator which they let the guests use. It is a little dungy looking but if you want to avoid the stairs its your only option. The Food... I had seen in many review people complaining about the food. One thing you must understand is that these resorts stay true to their Cuban culture. The food was good, my only (-) point if i had to choose one was that there wasn't much variation from day to day. - Breakfast at the buffet was always good, fresh fruit, muffins and omelettes. - Lunch: I never really made it to Lunch at the buffet as were were usually out and about. The lunch at the beach bar was really good. They had great chicken sandwich, grilled cheese, and a rice/seafood pailla, french fries, hot dogs or burgers. These were the same options at the snack bar at the resort - Dinner: Dinner at the buffet was good. Chicken, ribs, beef, pork, rice, vegetables, pasta etc. Some of the food lacked a bit of flavour but that is only because in Cuba they are used to using little seasoning and eating more naturally. We took our own ketchup & BBQ sauce and it made everything better. They had salt at every table but we did bring a few packets just in case. The servers were always attentive and refilling drinks. They enjoy talking and getting to know you. I observed a lot of people being rude to them or snapping their fingers at them. Of course, when you treat someone like badly they will treat you badly right back. They also had entertainment coming into the buffet at dinner time. Either dancers, bands or a little show. It was very cute. - Dinners at the A la Carte: The cuban style restaurant was AMAZING! We visited twice. The food was so flavourful and the desserts hit the spot! The Italian restaurant was also very good. They have the antipasti where you can choose an assortment of cheese, meats, breads and appetizers before you order your meal. We went there twice and they had Pizza and really good pasta. The service at the Italian was also very friendly and attentive. I was nervous to head in there with 12 people and yet they came at it with the most friendly attitude. If you want to book the a la carte restaurants you have to get up early and book your spots in advance. The first year i went the reservations were made in the main lobby. The 2nd year (in 2018) the reservations were made in your building lobby on the main floor. Location: OKAY here is the main reason we LOVE this resort. It is not beach side however it is walking distance from the beach and it is right in the hub of veradero town. There are only about 3 other hotels in this area and the other resorts are all above a 20 min drive away from the strip. It is so nice to just walk out of the resort and be able to walk down the strip with ease. There are so many amazing things to do on the strip. There are many markets, restaurant, cigar shops, day and night lounges/bars.Musicians fill the street with lively music and performances. Beach: The hotel is not beach front but it just about a 5 minute walk. The beaches are clean, little to no seaweed. We had no trouble finding beach chairs even when we went with 12 people. We usually got there around 10 A.M. When my parents went they tipped the beach boy and he always kept chairs for them no matter what time of the day. He would always run up to them and bring them drinks and was very attentive. One thing that we didn't know the first time until about the 3rd day in is that there is a building right on the beach which belongs to PALMA REAL. That is were the beach bar and snack bar is. The drinks were nice and cold and the food was great. They only serve drinks though in small plastic cups. We found these big wooden touristy jugs at the market and we used those for refills. It really completed the vacation feels. Night Life:There are 3 night clubs that are walking distance from the hotel. 1. Havana Club which is free entrance with your palma real wristband. Its literally around the corner so if we didn't want to spend money on drinks we would walk back to the hotel lobby fill our jugs and then head back to the club. the 2nd club is about a 5 minute walk not even just on the strip. Its called Calle 52.This club by night, restaurant by day is open (no walls). At night it turns into a street bar with live salsa music which then turns into a DJ who plays reggaeton later in the night. They close the street and people dance outside in the enclosed area. Wear a good shoe though because the cobble stone can be tricky to maneuver. This outside bar closes around 11 or 12 i can't quite remember. Once its was close we would head to the 3rd walking distance bar LA COMPARSITA. This club was 10 cuc to get in and OPEN BAR. YES open bar. It included all the hard liquor however you had to pay extra for beer. Its very cool because it is roofless. You get to party under the stars. The Dj and entertainment group was always fun and lively. The 4th bar I would recommend is not walking distance from Palma real. Its more of a 10 minute drive or so. It is called CASA DE MUSICA. I would suggest finding them on facebook and checking their event nights. THey have some nights were its live salsa music, other nights where its a dj which plays both english and spanish club music or other nights where they play only spanish reggaeton. The 5th bar I would recommend is THE CAVE BAR. Ask the locals what is the best night to go as there are days its closed. I believe the first time we went it was a Tuesday and the 2nd time it was Wednesday. The party is in a cave about a 20 min drive from the palma real hotel. They also had a live show which was fun to watch and then the DJ came out. Safety: The BEST part about cuba is the safety. Tourism is the main source of income on the island so they have very strict rules and laws about locals talking or bothering tourists. In fact, locals have to have a special license to be on the tourist side of the beach. You don't see many locals on the beach because of this and they have police patrolling the beach at all time. There are hardly any people that come up to you get you to buy things unless you actually go into the markets but even there i find its not as pushy as Mexico. This helps you enjoy your time without feeling bad. Its very safe to walk around both in the day and at night. Going off resort is NO issue as it might be in Mexico. Entertainment: The entertainment on the resort is fun. They have a stage and have great dancers and activities every night. There is a board in the lobby which lets you know what kind of show they are running each night. They also have a bar at the stage so you can drink at the same time as you watch with ease. They also had a synchronized swimming show in the pool one night which was super cool. Transportation: Transportation through the strip is made easy with little buggies, old school taxes, horse carriages or the double decker bus. Converting Money: Tourists can only use CUC pesos which is the tourist pesos. You can exchange money in the hotel lobby however we found the exchange rate to be way better at the banks. There is a bank around the corner, across the street and there are 2 major banks down the strip. The first time i took american money and exchanged. The 2nd time i used my visa to withdraw money from the bank machines and I found the exchange to be way better doing it that way. You cannot use your visa to exchange money at the hotel though. You will have to go to the bank for that. WIFI: Cuba is known to have little wifi. That is totally okay with me considering it supposed to be a vacation. I did buy an internet card from the front desk which can be used in the lobby. If there are alot of people on the network however it may be hard to loggon or stay connected. I used the internet a few times to connect with my parents and we face timed without an issue. Things to Bring: They don't have good medication there so definitely bring your own to avoid being caught in a pickle. I didn't get sick but i brought gravel, pepto, tums,benadryl, advil just in case. When my parents returned in February they told us that they were sharing their pepto with other guests and they even left a couple bottles with the gift store lady. They didn't get sick but having the pepto helped other guests which was great! Bring your own beach towels. Bring a plastic drink jar if you want to avoid running back and forth to the bar too often. Or as mentioned above they have these cool wooden ones as the markets that everyone buys to use as re-fill cups. In Summary this hotel is great. Great for the price, SUPER great for the location and great for the friendly hospitality. If you don't like "plain" food by american standards then bring your own sauce, pepper etc. Take adapters for the outlets just in case! Bring your own beach towel! Remember that a trip is what you make it I hope this helps!

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola! Thank you very much for the time you spent to share your personal impressions of your stay at our allegro Palma Real. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Guest Service

    Round Indicators
    Kristi S 02/17/2019 Couples

    “Will go again. Great hotel and awesome location.”

    I was sceptical on picking a hotel to stay at in Veredaro. The Allegro Palma Real took care of all our needs in a friendly Cuban fashion. Especially the restaurant wait staff. We were regulars in Idriouelys and Osirys's section. They were so awesome. Always awaiting our arrival with a flower made from rolled toilet paper and spritzed with perfume. We love them. All the staff were professional and friendly. Don't expect amazing mattresses or pillows. And it's hard to get fresh towels. But this is not just at this hotel it's all hotels. We discovered by speaking to other guests in other hotels. It's hard in Cuba to get bleach and water is not treated like in Canada. Just be patient and understanding on their culture. The food is always fresh and good. We never got sick. But it is very simple. Lots of fresh fruit and veggies. We never went hungry. There is a niteclub on site. Lots of fun. The drinks are always available. I recommend asking for a Cuban Coffee to start or finish your day. The location is perfect. Close walking distance to the town and markets. We will return to this resort. Give it a try!

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola! we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Guest Service

    Round Indicators
    Oricard 02/15/2019 Friends getaway

    “Pretty Good All Around”

    I've been visiting Cuba for almost 20 years and have been to a variety of places and stayed in a variety of types of accommodation. I've seen good, bad and indifferent. I'm not an especially picky guest either. I'd rate this place on the "better" side. However I must say I had the stinkiest pillow in Latin America there last week. Mould. Rot. Hair oil. Lying in bed was very unpleasant, however I doubt I'll ever forget this place for it!

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola! Thank you very much for the time you spent to share your personal impressions of your stay at our allegro Palma Real. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Guest Service

    Round Indicators
    volker07 Montreal, Canada. 02/15/2019 Couples

    “Valentine's engagement trip”

    This was my first time to Varadero. We choose this hotel because a friend was going to be there also. First I need to tell you that I have traveled to Cuba many times and live the Cuban life ,not staying in a resort . This hotel is not even worth 3 stars. The room is very simple and not to big, you get 2 towels . For the pool towel you need to pay extra. The hallways are dirty.The pool is dirty and does not have enough water in. For the food, I know that you can no expect much of the food, but even my Cuban Boyfriend is saying it is horrible. There are not enough plates, cups are anything. The service is slow and offer you get seated at tables half cleaned. All in all stay away from this hotel, you are wasting your money.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola! Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Guest Service

    Round Indicators
    420megannem Brampton, Canada. 02/13/2019 Friends getaway

    “First trip, but I'd return.”

    The check in was fast but we also got in at like 11pm so it wasn't busy anyways. My first room was old and moldy so I was told to come back the next day to switch rooms. Our maid was amazing and told me what rooms were available and I was able to see them before switching. We didn't have any elevators so didn't need to worry about them breaking down. We didn't always have hot water but it was warm enough to shower. And with a sunburn you don't want it hot haha I can't remember the maids name, but she was phenomenal!! Pools were clean, swim up bartender sucked! He kept helping the locals and ignoring everyone else. The lobby bar was always quick and efficient. Buffet food was decent, the place always stank of seafood though, both snack bars were great! Beach was a few minutes walk away, but totally beautiful and the walk is nice! Havana Club was great!! The concrete around the pools is extremely dangerous, I took a nasty spill because a chunk was missing and I rolled my ankle ... Injured much more :( PLEASE fix this!! The resort could use some renovations in the rooms, but you get what you pay for. Bring your own towels, a bubba mug, a fluffy pillow and some snacks to make your trip even better!!

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola! We greatly appreciate the time you spent to review your recent experience in our hotel, at allegro Palma Real we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Guest Service

    EVALUATION

    Round Indicators

    • february 18 2019
    • Friends getaway

    Priscila U

    “Great Location, Safe & Great Price!”


    I have been to the allegro palma real twice, 2017 & 2018 and I recently sent my parents in 2019. They actually just returned February 10th, 2019. We all enjoyed our time at this hotel and it has an INCREDIBLE location. I'll tell you more about that below. The first trip in 2017 included 12 people. The staff was incredibly accommodating which we hadn't expected for such a large group. We were in building 7 which is the furthest away from the lobby but the closes to the entertainment stage. The 2nd trip in 2018 was just myself and 3 other girls. Again, the experience was delightful. This time we were placed in building 1 which was nice and close to the lobby and swim up pool. The 2019 trip included only my mom and dad and they too had an fantastic experience. They were placed in building 4 which is near the family pool and snack bar. Let me start with the very initial impression... We arrived on the bus from the airport and we were greeted by their friendly staff. Check in took a little bit long but there were also about 30 other guests from the bus getting off at the same time. Luckily, they have a bar right in the lobby so were were welcome to have a drink while we waited. The lobby was clean and full of energy. ROOMS: The rooms are quite basic however it has everything you need. Working AC. Hot & Cold Water. TV which has music, sports and local channels. The rooms are equipped with a mini fridge. The bathroom has nice marble sinks and a hair dryer which is plugged right into the wall. The shower is normal and a decent size. I had read some reviews stating that towels were hard to come by so each day I wrote them a little note with my tips and I never had a problem with towel or paper towel refills. Each morning our rooms were cleaned and left with cute little towel animal sculptures. Since the CUC $ is different than local $ I usually left old jewelry that I didn't use anymore or gently used clothing as tips and the room service ladies loved it. They said they actually prefer that. I would also leave travel sized lotions, tooth paste etc The ladies were always appreciative. It wasn't until the last day when I had run out of the above mentioned items that I left $. The outlets were a mix of cuban and standard outlets. I sometimes had to unplug the TV to use that outlet for my straighter as the washroom didn't have one. The 2nd time i went the bathroom had the standard outlet. The outlet by the beds were a mix too. One of them was standard so that is where i would charge my phone at night. Each building has a lobby. Building 1 & 7 both had bars in the lobby that opened early and closed by 10 p.m. The morning coffee at the bars was amazing! Building 1 also had a pool table and other small tables which people usually played board games on. The elevators are still something that have not been fixed since 2017 unfortunately. It was disappointing to see that 2 years later they still hadn't been fixed. Luckily the maids have their own elevator which they let the guests use. It is a little dungy looking but if you want to avoid the stairs its your only option. The Food... I had seen in many review people complaining about the food. One thing you must understand is that these resorts stay true to their Cuban culture. The food was good, my only (-) point if i had to choose one was that there wasn't much variation from day to day. - Breakfast at the buffet was always good, fresh fruit, muffins and omelettes. - Lunch: I never really made it to Lunch at the buffet as were were usually out and about. The lunch at the beach bar was really good. They had great chicken sandwich, grilled cheese, and a rice/seafood pailla, french fries, hot dogs or burgers. These were the same options at the snack bar at the resort - Dinner: Dinner at the buffet was good. Chicken, ribs, beef, pork, rice, vegetables, pasta etc. Some of the food lacked a bit of flavour but that is only because in Cuba they are used to using little seasoning and eating more naturally. We took our own ketchup & BBQ sauce and it made everything better. They had salt at every table but we did bring a few packets just in case. The servers were always attentive and refilling drinks. They enjoy talking and getting to know you. I observed a lot of people being rude to them or snapping their fingers at them. Of course, when you treat someone like badly they will treat you badly right back. They also had entertainment coming into the buffet at dinner time. Either dancers, bands or a little show. It was very cute. - Dinners at the A la Carte: The cuban style restaurant was AMAZING! We visited twice. The food was so flavourful and the desserts hit the spot! The Italian restaurant was also very good. They have the antipasti where you can choose an assortment of cheese, meats, breads and appetizers before you order your meal. We went there twice and they had Pizza and really good pasta. The service at the Italian was also very friendly and attentive. I was nervous to head in there with 12 people and yet they came at it with the most friendly attitude. If you want to book the a la carte restaurants you have to get up early and book your spots in advance. The first year i went the reservations were made in the main lobby. The 2nd year (in 2018) the reservations were made in your building lobby on the main floor. Location: OKAY here is the main reason we LOVE this resort. It is not beach side however it is walking distance from the beach and it is right in the hub of veradero town. There are only about 3 other hotels in this area and the other resorts are all above a 20 min drive away from the strip. It is so nice to just walk out of the resort and be able to walk down the strip with ease. There are so many amazing things to do on the strip. There are many markets, restaurant, cigar shops, day and night lounges/bars.Musicians fill the street with lively music and performances. Beach: The hotel is not beach front but it just about a 5 minute walk. The beaches are clean, little to no seaweed. We had no trouble finding beach chairs even when we went with 12 people. We usually got there around 10 A.M. When my parents went they tipped the beach boy and he always kept chairs for them no matter what time of the day. He would always run up to them and bring them drinks and was very attentive. One thing that we didn't know the first time until about the 3rd day in is that there is a building right on the beach which belongs to PALMA REAL. That is were the beach bar and snack bar is. The drinks were nice and cold and the food was great. They only serve drinks though in small plastic cups. We found these big wooden touristy jugs at the market and we used those for refills. It really completed the vacation feels. Night Life:There are 3 night clubs that are walking distance from the hotel. 1. Havana Club which is free entrance with your palma real wristband. Its literally around the corner so if we didn't want to spend money on drinks we would walk back to the hotel lobby fill our jugs and then head back to the club. the 2nd club is about a 5 minute walk not even just on the strip. Its called Calle 52.This club by night, restaurant by day is open (no walls). At night it turns into a street bar with live salsa music which then turns into a DJ who plays reggaeton later in the night. They close the street and people dance outside in the enclosed area. Wear a good shoe though because the cobble stone can be tricky to maneuver. This outside bar closes around 11 or 12 i can't quite remember. Once its was close we would head to the 3rd walking distance bar LA COMPARSITA. This club was 10 cuc to get in and OPEN BAR. YES open bar. It included all the hard liquor however you had to pay extra for beer. Its very cool because it is roofless. You get to party under the stars. The Dj and entertainment group was always fun and lively. The 4th bar I would recommend is not walking distance from Palma real. Its more of a 10 minute drive or so. It is called CASA DE MUSICA. I would suggest finding them on facebook and checking their event nights. THey have some nights were its live salsa music, other nights where its a dj which plays both english and spanish club music or other nights where they play only spanish reggaeton. The 5th bar I would recommend is THE CAVE BAR. Ask the locals what is the best night to go as there are days its closed. I believe the first time we went it was a Tuesday and the 2nd time it was Wednesday. The party is in a cave about a 20 min drive from the palma real hotel. They also had a live show which was fun to watch and then the DJ came out. Safety: The BEST part about cuba is the safety. Tourism is the main source of income on the island so they have very strict rules and laws about locals talking or bothering tourists. In fact, locals have to have a special license to be on the tourist side of the beach. You don't see many locals on the beach because of this and they have police patrolling the beach at all time. There are hardly any people that come up to you get you to buy things unless you actually go into the markets but even there i find its not as pushy as Mexico. This helps you enjoy your time without feeling bad. Its very safe to walk around both in the day and at night. Going off resort is NO issue as it might be in Mexico. Entertainment: The entertainment on the resort is fun. They have a stage and have great dancers and activities every night. There is a board in the lobby which lets you know what kind of show they are running each night. They also have a bar at the stage so you can drink at the same time as you watch with ease. They also had a synchronized swimming show in the pool one night which was super cool. Transportation: Transportation through the strip is made easy with little buggies, old school taxes, horse carriages or the double decker bus. Converting Money: Tourists can only use CUC pesos which is the tourist pesos. You can exchange money in the hotel lobby however we found the exchange rate to be way better at the banks. There is a bank around the corner, across the street and there are 2 major banks down the strip. The first time i took american money and exchanged. The 2nd time i used my visa to withdraw money from the bank machines and I found the exchange to be way better doing it that way. You cannot use your visa to exchange money at the hotel though. You will have to go to the bank for that. WIFI: Cuba is known to have little wifi. That is totally okay with me considering it supposed to be a vacation. I did buy an internet card from the front desk which can be used in the lobby. If there are alot of people on the network however it may be hard to loggon or stay connected. I used the internet a few times to connect with my parents and we face timed without an issue. Things to Bring: They don't have good medication there so definitely bring your own to avoid being caught in a pickle. I didn't get sick but i brought gravel, pepto, tums,benadryl, advil just in case. When my parents returned in February they told us that they were sharing their pepto with other guests and they even left a couple bottles with the gift store lady. They didn't get sick but having the pepto helped other guests which was great! Bring your own beach towels. Bring a plastic drink jar if you want to avoid running back and forth to the bar too often. Or as mentioned above they have these cool wooden ones as the markets that everyone buys to use as re-fill cups. In Summary this hotel is great. Great for the price, SUPER great for the location and great for the friendly hospitality. If you don't like "plain" food by american standards then bring your own sauce, pepper etc. Take adapters for the outlets just in case! Bring your own beach towel! Remember that a trip is what you make it I hope this helps!


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola! Thank you very much for the time you spent to share your personal impressions of your stay at our allegro Palma Real. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Guest Service

    EVALUATION

    Round Indicators

    • february 17 2019
    • Couples

    Kristi S

    “Will go again. Great hotel and awesome location.”


    I was sceptical on picking a hotel to stay at in Veredaro. The Allegro Palma Real took care of all our needs in a friendly Cuban fashion. Especially the restaurant wait staff. We were regulars in Idriouelys and Osirys's section. They were so awesome. Always awaiting our arrival with a flower made from rolled toilet paper and spritzed with perfume. We love them. All the staff were professional and friendly. Don't expect amazing mattresses or pillows. And it's hard to get fresh towels. But this is not just at this hotel it's all hotels. We discovered by speaking to other guests in other hotels. It's hard in Cuba to get bleach and water is not treated like in Canada. Just be patient and understanding on their culture. The food is always fresh and good. We never got sick. But it is very simple. Lots of fresh fruit and veggies. We never went hungry. There is a niteclub on site. Lots of fun. The drinks are always available. I recommend asking for a Cuban Coffee to start or finish your day. The location is perfect. Close walking distance to the town and markets. We will return to this resort. Give it a try!


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola! we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Guest Service

    EVALUATION

    Round Indicators

    • february 15 2019
    • Friends getaway

    Oricard

    “Pretty Good All Around”


    I've been visiting Cuba for almost 20 years and have been to a variety of places and stayed in a variety of types of accommodation. I've seen good, bad and indifferent. I'm not an especially picky guest either. I'd rate this place on the "better" side. However I must say I had the stinkiest pillow in Latin America there last week. Mould. Rot. Hair oil. Lying in bed was very unpleasant, however I doubt I'll ever forget this place for it!


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola! Thank you very much for the time you spent to share your personal impressions of your stay at our allegro Palma Real. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Guest Service

    EVALUATION

    Round Indicators

    • february 15 2019
    • Montreal, Canada
    • Couples

    volker07

    “Valentine's engagement trip”


    This was my first time to Varadero. We choose this hotel because a friend was going to be there also. First I need to tell you that I have traveled to Cuba many times and live the Cuban life ,not staying in a resort . This hotel is not even worth 3 stars. The room is very simple and not to big, you get 2 towels . For the pool towel you need to pay extra. The hallways are dirty.The pool is dirty and does not have enough water in. For the food, I know that you can no expect much of the food, but even my Cuban Boyfriend is saying it is horrible. There are not enough plates, cups are anything. The service is slow and offer you get seated at tables half cleaned. All in all stay away from this hotel, you are wasting your money.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola! Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Guest Service

    EVALUATION

    Round Indicators

    • february 13 2019
    • Brampton, Canada
    • Friends getaway

    420megannem

    “First trip, but I'd return.”


    The check in was fast but we also got in at like 11pm so it wasn't busy anyways. My first room was old and moldy so I was told to come back the next day to switch rooms. Our maid was amazing and told me what rooms were available and I was able to see them before switching. We didn't have any elevators so didn't need to worry about them breaking down. We didn't always have hot water but it was warm enough to shower. And with a sunburn you don't want it hot haha I can't remember the maids name, but she was phenomenal!! Pools were clean, swim up bartender sucked! He kept helping the locals and ignoring everyone else. The lobby bar was always quick and efficient. Buffet food was decent, the place always stank of seafood though, both snack bars were great! Beach was a few minutes walk away, but totally beautiful and the walk is nice! Havana Club was great!! The concrete around the pools is extremely dangerous, I took a nasty spill because a chunk was missing and I rolled my ankle ... Injured much more :( PLEASE fix this!! The resort could use some renovations in the rooms, but you get what you pay for. Bring your own towels, a bubba mug, a fluffy pillow and some snacks to make your trip even better!!


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola! We greatly appreciate the time you spent to review your recent experience in our hotel, at allegro Palma Real we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Guest Service

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