Views of Barceló Hotel Complex  Allegro Cozumel Resort
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Map and location

Carretera Costera Sur Km 16.5   77600 San Francisco , Palancar   Cozumel  


Points of Interest

11.5 mi Cozumel International Airport

328 yards Private hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 5983 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

30% Complete

1824

Very good

33% Complete

2023

Average

18% Complete

1085

Poor

9% Complete

598

Very poor

7% Complete

453

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    Round Indicators
    Meander54512574996 04/17/2019 Couples

    “Great location”

    The hotel was clean the staff took care of there guest great food great entertainment pool activity during the day the resort was well kept beds are comfortable there isn't anything that I can say bad it is all good
    Round Indicators
    wyley187 Chicago, Illinois. 04/17/2019 Couples

    “All great except....”

    This was our second time visiting, we were with a group of 10 including teenagers. I honestly think the food served at the nightly buffet was hands down an improvement from our last visit in 2017. We saw 2 shows, the Mexican theme and the breakdancing, both were EXCELLENT! This resort has one of the most beautiful beaches anywhere. The only problem we had was one of our friends arrived 2 days after us and was told they didn't have a room available, even though we booked at the same time months prior. He was subsequently moved to the sister resort down the road which is approximately a mile and a half away. It totally sucked for him and us to continually walk back and forth so we could hang out. We would stay again but I know you lost at least 2 customers over this. It was a planned family/friends vacation but that was somewhat ruined by the last minute moving of our friend.
    Round Indicators
    K4th1982 Caraquet, Canada. 04/17/2019 Couples

    “Great Stay at Allegro Cozumel”

    We were there from March 29 to April 5/19. Check in was fast and we took ourself our luggage to our room. Room: We had the 3421 room. Our 1st trip to Allegro was in 2013. They made major refit to the washroom, handrail and installed ceiling panel - which was really appreciated. Room was OK with King bed, coffee machine. Food: At the Main Buffet - always find something to eat. It's not exceptional but every time we went there I found something to eat. My husband is a picky eater and he was always good. We try the Japanese restaurant - it was good but too much salty. We also try the Italian Restaurant - also good - but I remember that in 2013 - it was better at that time. Beach : This resort is on the best part of Cozumel Beach. It's not fine sand but rough one, no need to have water shoes to get into the water. My husband need to get up early to have a chair where we want. There is bar services on beach - bring tips and they will not forget to bring you you're next drinks. We rent a car and enjoy doing the island tour.

    allegroczm, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear K4th1982; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

    Round Indicators
    GoPu888 Ottawa, Canada. 04/16/2019 Family

    “Best family vacation ever”

    We just got back from Hotel Allegro Cozumel and had an amazing time. We have a toddler so travelling is usually stressful, but the staff and amenities at Allegro made everything easy. Everyone is extremely friendly and eager to help. A big thanks to the entire kitchen team, especially Arturo, Carlos, Rafael, Henry, Osman, Manuel, Santos, Ignacio, Jesus and Floricel, who went above and beyond excellent service, accommodating every need we had and more. We've tried many hotels in Cozumel but Allegro is consistently the best in terms of service, location (beautiful beach!) cleanliness, food, and amenities. Highly recommend!

    allegroczm, Guest experience Manager at Allegro Cozumel, responded to this review
     Dear GoPu888; Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Walter Cen

    Round Indicators
    rjadja Port Orange, Florida. 04/15/2019 Family

    “Beautiful Resort”

    My family spent a day at this resort while in port with our cruise ship.. Our granddaughters enjoyed the pools and beach. The buffet lunch offered many choices, was plentiful, and good! The staff was friendly and helpful. The recreation staff that organized the water polo in the pool were very friendly and enthusiastic about their job and the resort,

    allegroczm, Guest experience Manager at Allegro Cozumel, responded to this review
     Dear rjadja; Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Walter cen

    EVALUATION

    Round Indicators

    • april 17 2019
    • Couples

    Meander54512574996

    “Great location”


    The hotel was clean the staff took care of there guest great food great entertainment pool activity during the day the resort was well kept beds are comfortable there isn't anything that I can say bad it is all good


    EVALUATION

    Round Indicators

    • april 17 2019
    • Chicago, Illinois
    • Couples

    wyley187

    “All great except....”


    This was our second time visiting, we were with a group of 10 including teenagers. I honestly think the food served at the nightly buffet was hands down an improvement from our last visit in 2017. We saw 2 shows, the Mexican theme and the breakdancing, both were EXCELLENT! This resort has one of the most beautiful beaches anywhere. The only problem we had was one of our friends arrived 2 days after us and was told they didn't have a room available, even though we booked at the same time months prior. He was subsequently moved to the sister resort down the road which is approximately a mile and a half away. It totally sucked for him and us to continually walk back and forth so we could hang out. We would stay again but I know you lost at least 2 customers over this. It was a planned family/friends vacation but that was somewhat ruined by the last minute moving of our friend.


    EVALUATION

    Round Indicators

    • april 17 2019
    • Caraquet, Canada
    • Couples

    K4th1982

    “Great Stay at Allegro Cozumel”


    We were there from March 29 to April 5/19. Check in was fast and we took ourself our luggage to our room. Room: We had the 3421 room. Our 1st trip to Allegro was in 2013. They made major refit to the washroom, handrail and installed ceiling panel - which was really appreciated. Room was OK with King bed, coffee machine. Food: At the Main Buffet - always find something to eat. It's not exceptional but every time we went there I found something to eat. My husband is a picky eater and he was always good. We try the Japanese restaurant - it was good but too much salty. We also try the Italian Restaurant - also good - but I remember that in 2013 - it was better at that time. Beach : This resort is on the best part of Cozumel Beach. It's not fine sand but rough one, no need to have water shoes to get into the water. My husband need to get up early to have a chair where we want. There is bar services on beach - bring tips and they will not forget to bring you you're next drinks. We rent a car and enjoy doing the island tour.


    allegroczm, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear K4th1982; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

    EVALUATION

    Round Indicators

    • april 16 2019
    • Ottawa, Canada
    • Family

    GoPu888

    “Best family vacation ever”


    We just got back from Hotel Allegro Cozumel and had an amazing time. We have a toddler so travelling is usually stressful, but the staff and amenities at Allegro made everything easy. Everyone is extremely friendly and eager to help. A big thanks to the entire kitchen team, especially Arturo, Carlos, Rafael, Henry, Osman, Manuel, Santos, Ignacio, Jesus and Floricel, who went above and beyond excellent service, accommodating every need we had and more. We've tried many hotels in Cozumel but Allegro is consistently the best in terms of service, location (beautiful beach!) cleanliness, food, and amenities. Highly recommend!


    allegroczm, Guest experience Manager at Allegro Cozumel, responded to this review
    Dear GoPu888; Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Walter Cen

    EVALUATION

    Round Indicators

    • april 15 2019
    • Port Orange, Florida
    • Family

    rjadja

    “Beautiful Resort”


    My family spent a day at this resort while in port with our cruise ship.. Our granddaughters enjoyed the pools and beach. The buffet lunch offered many choices, was plentiful, and good! The staff was friendly and helpful. The recreation staff that organized the water polo in the pool were very friendly and enthusiastic about their job and the resort,


    allegroczm, Guest experience Manager at Allegro Cozumel, responded to this review
    Dear rjadja; Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Walter cen

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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