Views of Barceló Hotel Complex  Allegro Cozumel Resort
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Map and location

Carretera Costera Sur Km 16.5   77600 San Francisco , Palancar   Cozumel  


Points of Interest

11.5 mi Cozumel International Airport

328 yards Private hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 6175 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

30% Complete

1904

Very good

33% Complete

2077

Average

17% Complete

1111

Poor

9% Complete

616

Very poor

7% Complete

467

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    Round Indicators
    Goumet-travels 06/25/2019 Family

    “Good for low key with children, bad if you want night life, drinks, quality food or service”

    We took a group of 17 for this trip and stayed 7 nights. Booking site does not tell you that you are limited on restaurant reservations, best was cileto lindo, Otherwise stuck with buffet which is sub-par quality at best. Only place to get a drink after 6 is up front by lobby. Otherwise entire resort shuts down after 9pm. Be prepared to tip and tip often as the staff expects it, otherwise good luck getting any service. Also no one comes to you by the pool or the beach, be prepared to fetch your own drinks along with anything else you want. Fridge in room takes 16 hours to cool the drinks they give you and there are ice buckets in the room but no ice machine. Had to tip just to get ice clear at the front of the resort upstairs at the buffet. Because of the food quality We often went off site to eat. The little lady at Iguanas across the street can out cook the entire resort. Her food was amazing, fresh, and low cost. Alberto's down the road was also very good but pricey. The night club on the resort was a 20x20 room that usually had no more than 10-12 people inside at any given time. If you want to get away for good food, drinks, and a night life I definitely recommend staying somewhere else. If you just want something low key and quiet for the kids and a pretty beach without much else then this is your spot. Also just say no to the vacation club they offer, it's a scam with false promises and no legal recourse.
    Round Indicators
    afitzgerald2018 Columbus, Ohio. 06/25/2019 Family

    “Very pleasant experience”

    As new timeshare owners, we weren't sure what to expect. I did a bunch of research and it turns out it paid off. This resort was amazing! We went there with lowered expectations, given the mixed reviews. However, it met or exceeded pretty much every level. As some have stated in their reviews, noise seems to travel fairly easily into the units. However, most reviews complaining about the noise were contributing to thin walls. I don't think is the case. I feel the noise gets into the rooms because of the thatched roofs. That being said, we really didn't have much distraction other than the early morning birds...but hey, we got used to that! There was room service every day, and they were great about restocking and cleaning up. The food was good, however I would agree that this is probably the only part that keeps me from giving this a 5 star rating. Luckily, we are pretty health conscious, so we really enjoyed a lot of salads with some sort of protein just about every day. I would admit that if we weren't into salads, the satisfaction would have been even less. The ala carte options are definitely the way to go, so try to max out your reservations on those. As an owner, it was very nice having the members vip lounge and private pool, for more of a private and quite experience when looking for that. The staff was great throughout the entire resort, and they constantly had activities, so there was always something fun to do, with great evening entertainment. The best part of all of this is the size of the resort. Due to the fact that it isn't massive in size, the beach was never crowded and we never had problems finding places to lounge on the beach or in the ocean. Although the water sports that were included were limited, it was fun to go out on the kayaks or the hobie cat or snorkeling for a little fun in the beautiful blue ocean. For a bonus, there is Alberto's Beach Bar which is about a 10-15 minute walk from the resort. Decent prices and fun food dishes. Highly recommend this...especially if they are having a live bank playing! We also topped off the trip with a scuba diving trip. A bit pricey, but such an amazing experience. The staff/instructors were great and they make the experience one of a kind. We would highly recommend this resort to anyone looking for a very balanced resort that isn't over the top, but is also a very nice property, with not too many people and a nice mix of fun and relaxation. Everything we expected and more!
    Round Indicators
    zeb_true2it Lockhart, Texas. 06/25/2019 Family

    “Great Resort”

    This was our 2nd time visiting this resort and we were satisfied both times. The food is great and the staff is awesome!!! It is really family friendly and they had a little bit for everyone. We have 2 kids and they enjoyed themselves the whole week we were there. The only thing that we had an issue with was the dinner reservations. We had a group of 10 and they could NEVER accommodate all of us at 1 sitting, so we never got to eat as a whole group. Overall, it was a great stay and we are definitely going back.
    Round Indicators
    Destination294449 06/20/2019 Couples

    “Would not stay here again.”

    No I would not stay here again we had stopped coming here 15 years ago but some friends were staying here so we tried it again but it was not good especially the food not even breakfast was good even the french fries were cold

    allegroczm, Manager at Allegro Cozumel, responded to this review
     Dear Destination294449, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Allegro Cozumel hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We are concerned lament reading that our culinary offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Warmest regards! Guest Experience Manager - Allegro Cozumel

    Round Indicators
    NorthStar62438162436 06/19/2019 Couples

    “Great getaway!”

    Clean and beautifully kept resort with a friendly and accomodating staff. Most rooms are just a short walk from the long and sandy beach. We didn't need water shoes! Water was clear, calm and great for snorkeling!

    allegroczm, Manager at Allegro Cozumel, responded to this review
     Dear NorthStar62438162436, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are delighted to see that you really enjoyed the beauty of our grounds and beach area. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards! Guest Experience Manager - Allegro Cozumel

    EVALUATION

    Round Indicators

    • june 25 2019
    • Family

    Goumet-travels

    “Good for low key with children, bad if you want night life, drinks, quality food or service”


    We took a group of 17 for this trip and stayed 7 nights. Booking site does not tell you that you are limited on restaurant reservations, best was cileto lindo, Otherwise stuck with buffet which is sub-par quality at best. Only place to get a drink after 6 is up front by lobby. Otherwise entire resort shuts down after 9pm. Be prepared to tip and tip often as the staff expects it, otherwise good luck getting any service. Also no one comes to you by the pool or the beach, be prepared to fetch your own drinks along with anything else you want. Fridge in room takes 16 hours to cool the drinks they give you and there are ice buckets in the room but no ice machine. Had to tip just to get ice clear at the front of the resort upstairs at the buffet. Because of the food quality We often went off site to eat. The little lady at Iguanas across the street can out cook the entire resort. Her food was amazing, fresh, and low cost. Alberto's down the road was also very good but pricey. The night club on the resort was a 20x20 room that usually had no more than 10-12 people inside at any given time. If you want to get away for good food, drinks, and a night life I definitely recommend staying somewhere else. If you just want something low key and quiet for the kids and a pretty beach without much else then this is your spot. Also just say no to the vacation club they offer, it's a scam with false promises and no legal recourse.


    EVALUATION

    Round Indicators

    • june 25 2019
    • Columbus, Ohio
    • Family

    afitzgerald2018

    “Very pleasant experience”


    As new timeshare owners, we weren't sure what to expect. I did a bunch of research and it turns out it paid off. This resort was amazing! We went there with lowered expectations, given the mixed reviews. However, it met or exceeded pretty much every level. As some have stated in their reviews, noise seems to travel fairly easily into the units. However, most reviews complaining about the noise were contributing to thin walls. I don't think is the case. I feel the noise gets into the rooms because of the thatched roofs. That being said, we really didn't have much distraction other than the early morning birds...but hey, we got used to that! There was room service every day, and they were great about restocking and cleaning up. The food was good, however I would agree that this is probably the only part that keeps me from giving this a 5 star rating. Luckily, we are pretty health conscious, so we really enjoyed a lot of salads with some sort of protein just about every day. I would admit that if we weren't into salads, the satisfaction would have been even less. The ala carte options are definitely the way to go, so try to max out your reservations on those. As an owner, it was very nice having the members vip lounge and private pool, for more of a private and quite experience when looking for that. The staff was great throughout the entire resort, and they constantly had activities, so there was always something fun to do, with great evening entertainment. The best part of all of this is the size of the resort. Due to the fact that it isn't massive in size, the beach was never crowded and we never had problems finding places to lounge on the beach or in the ocean. Although the water sports that were included were limited, it was fun to go out on the kayaks or the hobie cat or snorkeling for a little fun in the beautiful blue ocean. For a bonus, there is Alberto's Beach Bar which is about a 10-15 minute walk from the resort. Decent prices and fun food dishes. Highly recommend this...especially if they are having a live bank playing! We also topped off the trip with a scuba diving trip. A bit pricey, but such an amazing experience. The staff/instructors were great and they make the experience one of a kind. We would highly recommend this resort to anyone looking for a very balanced resort that isn't over the top, but is also a very nice property, with not too many people and a nice mix of fun and relaxation. Everything we expected and more!


    EVALUATION

    Round Indicators

    • june 25 2019
    • Lockhart, Texas
    • Family

    zeb_true2it

    “Great Resort”


    This was our 2nd time visiting this resort and we were satisfied both times. The food is great and the staff is awesome!!! It is really family friendly and they had a little bit for everyone. We have 2 kids and they enjoyed themselves the whole week we were there. The only thing that we had an issue with was the dinner reservations. We had a group of 10 and they could NEVER accommodate all of us at 1 sitting, so we never got to eat as a whole group. Overall, it was a great stay and we are definitely going back.


    EVALUATION

    Round Indicators

    • june 20 2019
    • Couples

    Destination294449

    “Would not stay here again.”


    No I would not stay here again we had stopped coming here 15 years ago but some friends were staying here so we tried it again but it was not good especially the food not even breakfast was good even the french fries were cold


    allegroczm, Manager at Allegro Cozumel, responded to this review
    Dear Destination294449, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Allegro Cozumel hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We are concerned lament reading that our culinary offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Warmest regards! Guest Experience Manager - Allegro Cozumel

    EVALUATION

    Round Indicators

    • june 19 2019
    • Couples

    NorthStar62438162436

    “Great getaway!”


    Clean and beautifully kept resort with a friendly and accomodating staff. Most rooms are just a short walk from the long and sandy beach. We didn't need water shoes! Water was clear, calm and great for snorkeling!


    allegroczm, Manager at Allegro Cozumel, responded to this review
    Dear NorthStar62438162436, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are delighted to see that you really enjoyed the beauty of our grounds and beach area. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards! Guest Experience Manager - Allegro Cozumel

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.