Views of Barceló Hotel Complex  Allegro Cozumel Resort
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Map and location

Carretera Costera Sur Km 16.5   77600 San Francisco , Palancar   Cozumel  


Points of Interest

11.5 mi Cozumel International Airport

328 yards Private hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 5805 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

30% Complete

1747

Very good

33% Complete

1958

Average

18% Complete

1060

Poor

10% Complete

590

Very poor

7% Complete

450

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    Round Indicators
    Sunshine763107 02/19/2019 Couples

    “Perfect, romantic dive vacation”

    We stayed in the First Club accommodations and were treated like royalty throughout our stay. Outstanding, friendly staff throughout the resort. Thatched roof rooms create a fun atmosphere. Menu choices were abundant, with something for every diet. You could eat KETO, vegetarian, standard American, or exclusively Mexican food. None of it was great, but it was fair for the price. Oriental restaurant had hibachi grill, which was the best food in the place, as well as entertaining. Italian restaurant was very disappointing. Mexican restaurant was so-so. Got a great massage at the spa with only 12 hours advance reservation. The location is absolutely beautiful and well maintained, with a dive operation right on site. The SCUBA staff could not be beat, and breathtakingly beautiful dive sites are only minutes away. We saw huge rays, lobsters, crabs, octopi, and nurse sharks in addition to fabulous corals, swim throughs, and abundant fish. Day and night dives with exceptional service. Divemasters spoke English, Spanish, French and German. There is a very international feel to the dive operation, with staff and guests from all over the world. Water park and children's activities looked fabulous. Pools are large, lovely and clean. Tennis courts are well maintained. Evening entertainment is in a lovely, outdoor theater. They show family movies early, with live entertainment around 9:00. Entertainment and activities around the beach and pools are led by fun staff on a P.A. system and can be heard everywhere in the resort from about noon until 5:00 p.m. every day. If you are seeking a quiet beach get-away this is NOT the place for you (unless you plan to spend a lot of time kayaking, sailing or underwater.) Those sensitive to insecticide might want to avoid this place. Mosquitos (and consequently, probably Zika virus) are well controlled, probably through the use of dangerous chemicals, which we could smell. There was very little birdsong or frog croaking for such a lush environment. Frequent use of insecticide has probably led to a decrease in birds and reptiles, although there were a few iguanas lounging around and we saw a few tiny lizards. We will probably return, as we had a wonderful experience. We paid extra for the Valentine's dinner on the beach. It was incredible in every way, and worth every penny.

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear Sunshine763107, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial process therefore we highly value your time and constructive critics. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards! Walter Cen Guest Experience Manager - Allegro Cozumel

    Round Indicators
    Roving817238 02/18/2019 Couples

    “Great place and wonderful staff!”

    This was our first stay in Cozumel. Everyone at Allegro was helpful when we asked questions about what to do and see. The Italian restaurant was our favorite. The nightly shows were very enjoyable and the Disco was great fun playing oldies but goodies.

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear Roving817238, Thank you for reviewing your recent stay in our Allegro Cozumel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards! Walter Cen Guest Experience Manager - Allegro Cozumel

    Round Indicators
    Navigate00531372983 02/18/2019 Friends getaway

    “Friends trip feb 2019”

    Would go back to this resort. Beach and bar service at the beach were amazing! Snorkeling was incredible and the colouring of the water breath taking. Staff was friendly but not annoying Rooms were damp (as to be expected), nothing fancy but had all that was needed. Comfortable bed and great pillows! Bar fridge was always restocked with beer and water. Resort was clean. Pool was great temperature. Food was pretty good. Lots of variety! Did the Italian and asian a la carte which were both entertaining and great food!

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear Navigate00531372983, Firstly we would like to thank you for choosing our hotel for your holidays in Allegro Cozumel and for the review you shared all of your kind words about your stay with us are great to hear. We are delighted to see that you really enjoyed the beauty of our grounds and rooms. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards! Walter Cen Guets Experience Manager - Allegro Cozumel

    Round Indicators
    Culture61057029007 02/18/2019 Friends getaway

    “Cozumel is amazing and this resort was a great choice!!”

    Allegro Cozumel not only looked just like the pictures we saw on Trip Advisor before we went, but the staff were super friendly and helpful, the rooms were very clean and lovely and the amenities on the resort property were all you need! We also very much appreciated the Discover Scuba experience right on the corner of the resort so we had easy access to the excursions. We'd return here for sure.

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear Culture61057029007, Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are delighted to see that you really enjoyed the beauty of our grounds and rooms. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards! Walter Cen Guest Experience Manager - Allegro Cozumel

    Round Indicators
    Voyage60582577443 Kingston, Canada. 02/17/2019 Family

    “Great Family Resort”

    Just got back from Cozumel and 7 days at the Allegro Cozumel. What a great place! Resort is the perfect size, not huge, everything is easily accessible to find. Property is clean, grounds are well maintained, and the room was a little small but you had everything you needed. Food was good, buffets switched daily to always offer you variety but after 7 days no matter where you go your buffeted out. Japanese & Italian restaurant were excellent as well. In my opinion the staff are what really make this place great. Everyone who worked there was always friendly and courteous, which truly made your vacation experience awesome. They genuinely wanted you to have a great time and it showed. Anyone thinking about vacationing at this resort with there family or even as a couple won’t be disappointed. Cozumel has lots to do and is a beautiful place.

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear Voyage60582577443, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Allegro Cozumel hotel and are delighted to read that we were able to match your expectations. We are delighted to see that you really enjoyed the beauty of our grounds and rooms. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards! Walter Cen Guest Experience Manager - Allegro Cozumel

    EVALUATION

    Round Indicators

    • february 19 2019
    • Couples

    Sunshine763107

    “Perfect, romantic dive vacation”


    We stayed in the First Club accommodations and were treated like royalty throughout our stay. Outstanding, friendly staff throughout the resort. Thatched roof rooms create a fun atmosphere. Menu choices were abundant, with something for every diet. You could eat KETO, vegetarian, standard American, or exclusively Mexican food. None of it was great, but it was fair for the price. Oriental restaurant had hibachi grill, which was the best food in the place, as well as entertaining. Italian restaurant was very disappointing. Mexican restaurant was so-so. Got a great massage at the spa with only 12 hours advance reservation. The location is absolutely beautiful and well maintained, with a dive operation right on site. The SCUBA staff could not be beat, and breathtakingly beautiful dive sites are only minutes away. We saw huge rays, lobsters, crabs, octopi, and nurse sharks in addition to fabulous corals, swim throughs, and abundant fish. Day and night dives with exceptional service. Divemasters spoke English, Spanish, French and German. There is a very international feel to the dive operation, with staff and guests from all over the world. Water park and children's activities looked fabulous. Pools are large, lovely and clean. Tennis courts are well maintained. Evening entertainment is in a lovely, outdoor theater. They show family movies early, with live entertainment around 9:00. Entertainment and activities around the beach and pools are led by fun staff on a P.A. system and can be heard everywhere in the resort from about noon until 5:00 p.m. every day. If you are seeking a quiet beach get-away this is NOT the place for you (unless you plan to spend a lot of time kayaking, sailing or underwater.) Those sensitive to insecticide might want to avoid this place. Mosquitos (and consequently, probably Zika virus) are well controlled, probably through the use of dangerous chemicals, which we could smell. There was very little birdsong or frog croaking for such a lush environment. Frequent use of insecticide has probably led to a decrease in birds and reptiles, although there were a few iguanas lounging around and we saw a few tiny lizards. We will probably return, as we had a wonderful experience. We paid extra for the Valentine's dinner on the beach. It was incredible in every way, and worth every penny.


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear Sunshine763107, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial process therefore we highly value your time and constructive critics. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards! Walter Cen Guest Experience Manager - Allegro Cozumel

    EVALUATION

    Round Indicators

    • february 18 2019
    • Couples

    Roving817238

    “Great place and wonderful staff!”


    This was our first stay in Cozumel. Everyone at Allegro was helpful when we asked questions about what to do and see. The Italian restaurant was our favorite. The nightly shows were very enjoyable and the Disco was great fun playing oldies but goodies.


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear Roving817238, Thank you for reviewing your recent stay in our Allegro Cozumel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards! Walter Cen Guest Experience Manager - Allegro Cozumel

    EVALUATION

    Round Indicators

    • february 18 2019
    • Friends getaway

    Navigate00531372983

    “Friends trip feb 2019”


    Would go back to this resort. Beach and bar service at the beach were amazing! Snorkeling was incredible and the colouring of the water breath taking. Staff was friendly but not annoying Rooms were damp (as to be expected), nothing fancy but had all that was needed. Comfortable bed and great pillows! Bar fridge was always restocked with beer and water. Resort was clean. Pool was great temperature. Food was pretty good. Lots of variety! Did the Italian and asian a la carte which were both entertaining and great food!


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear Navigate00531372983, Firstly we would like to thank you for choosing our hotel for your holidays in Allegro Cozumel and for the review you shared all of your kind words about your stay with us are great to hear. We are delighted to see that you really enjoyed the beauty of our grounds and rooms. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards! Walter Cen Guets Experience Manager - Allegro Cozumel

    EVALUATION

    Round Indicators

    • february 18 2019
    • Friends getaway

    Culture61057029007

    “Cozumel is amazing and this resort was a great choice!!”


    Allegro Cozumel not only looked just like the pictures we saw on Trip Advisor before we went, but the staff were super friendly and helpful, the rooms were very clean and lovely and the amenities on the resort property were all you need! We also very much appreciated the Discover Scuba experience right on the corner of the resort so we had easy access to the excursions. We'd return here for sure.


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear Culture61057029007, Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are delighted to see that you really enjoyed the beauty of our grounds and rooms. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards! Walter Cen Guest Experience Manager - Allegro Cozumel

    EVALUATION

    Round Indicators

    • february 17 2019
    • Kingston, Canada
    • Family

    Voyage60582577443

    “Great Family Resort”


    Just got back from Cozumel and 7 days at the Allegro Cozumel. What a great place! Resort is the perfect size, not huge, everything is easily accessible to find. Property is clean, grounds are well maintained, and the room was a little small but you had everything you needed. Food was good, buffets switched daily to always offer you variety but after 7 days no matter where you go your buffeted out. Japanese & Italian restaurant were excellent as well. In my opinion the staff are what really make this place great. Everyone who worked there was always friendly and courteous, which truly made your vacation experience awesome. They genuinely wanted you to have a great time and it showed. Anyone thinking about vacationing at this resort with there family or even as a couple won’t be disappointed. Cozumel has lots to do and is a beautiful place.


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear Voyage60582577443, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Allegro Cozumel hotel and are delighted to read that we were able to match your expectations. We are delighted to see that you really enjoyed the beauty of our grounds and rooms. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards! Walter Cen Guest Experience Manager - Allegro Cozumel

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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