Views of Barceló Hotel Complex  Allegro Cozumel Resort
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Map and location

Carretera Costera Sur Km 16.5   77600 San Francisco , Palancar   Cozumel  


Points of Interest

11.5 mi Cozumel International Airport

328 yards Private hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 5649 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

30% Complete

1695

Very good

33% Complete

1897

Average

18% Complete

1030

Poor

10% Complete

582

Very poor

7% Complete

445

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    Round Indicators
    Wander27368049675 Oklahoma City, Oklahoma. 12/17/2018 Family

    “Don’t stay here”

    Service was horrible! Beach was amazing. Food was horrible. Housekeeping was very good and the only friendly person we encountered during our stay here. Pool was big and bartenders drinks were pretty good.
    Round Indicators
    Lyndsey G 12/15/2018 Family

    “Nice hotel avoid reception on a night staff very rude and unhelpful”

    Hotel was nice however the room for a family of 4 was very small there was no where near enough storage space resulting in us living out of suitcases on the floor not ideal. Buffet food very good however Al a cartes very poor wouldn't bother with them at all. Check-in was quick and Walter the manager was lovely however we had a issue with WiFi one day and reported to reception one the evening who was extremely unhelpful and rude even the night time manager really ruined my overall experience.
    Round Indicators
    Safari21343665483 12/15/2018 Friends getaway

    “sewage smell all the time in the bathroom!!!”

    Overall, it was a beautiful hotel. ground was beautiful. beach was nice and not crowded. We stayed for 7 days. sewage odor all the time in the bathroom!! We asked to change the room but nobody cared!this is a 3 start hotel. limited restaurant. not much variety on food.
    Round Indicators
    Escape21832497111 12/12/2018 Family

    “DONT WASTE YOUR MONEY”

    My family of 4 decided to extend our Cancun vacation 2 days and stay in Cozumel at the Allegro Cozumel. Overall, the resort was clean and maintained fairly well, and our kids loved the play area. Unfortunately, we had experiences with the hotel that more than offset the good times we experienced. First of all, the food reservation process was a joke. A staff member told us, you need to make reservations MONTHS in advance, so unfortunately we ate at the cafeteria for 2 days which had so-so food options. The major concern with our stay… On our last night, we were in our room getting ready when we received a knock at the door and the receptionist mentioned that THEY made a clerical mistake and WE needed to pay an additional $240 for our kids who are ages 3 and 5. I was at a loss of words, because our stay was $270, so this clerical mistake was nearly doubling our stay. Obviously, we questioned the error and I spoke to management because both the children were on the reservation, the receptionist made copies of their passports, and the kids were given their all-inclusive bracelets at check-in, so they were acknowledged and documented throughout the check-in process. At this point, management threatens to call the police unless I paid. At this point, management had reduced the fee from $240 to $60. A friend (who was traveling with us) stepped in and paid them $40 so they would not call the police. I am very thankful he agreed to pay, because I was very upset with the hotel and its management at this point, and my friend used MUCH better judgement and avoiding getting the Mexican police involved. Needless to say that ruined the remainder of my stay. I would not recommend anyone staying at this hotel.
    Round Indicators
    Maghee D 12/11/2018

    “Thanksgiving Family Trip”

    All in all an average stay, nice pools and beaches but the food and drinks were very mediocre. Staff was very nice but if you stay here I recommend getting off the resort for several meals and exploring the local cuisine.

    EVALUATION

    Round Indicators

    • december 17 2018
    • Oklahoma City, Oklahoma
    • Family

    Wander27368049675

    “Don’t stay here”


    Service was horrible! Beach was amazing. Food was horrible. Housekeeping was very good and the only friendly person we encountered during our stay here. Pool was big and bartenders drinks were pretty good.


    EVALUATION

    Round Indicators

    • december 15 2018
    • Family

    Lyndsey G

    “Nice hotel avoid reception on a night staff very rude and unhelpful”


    Hotel was nice however the room for a family of 4 was very small there was no where near enough storage space resulting in us living out of suitcases on the floor not ideal. Buffet food very good however Al a cartes very poor wouldn't bother with them at all. Check-in was quick and Walter the manager was lovely however we had a issue with WiFi one day and reported to reception one the evening who was extremely unhelpful and rude even the night time manager really ruined my overall experience.


    EVALUATION

    Round Indicators

    • december 15 2018
    • Friends getaway

    Safari21343665483

    “sewage smell all the time in the bathroom!!!”


    Overall, it was a beautiful hotel. ground was beautiful. beach was nice and not crowded. We stayed for 7 days. sewage odor all the time in the bathroom!! We asked to change the room but nobody cared!this is a 3 start hotel. limited restaurant. not much variety on food.


    EVALUATION

    Round Indicators

    • december 12 2018
    • Family

    Escape21832497111

    “DONT WASTE YOUR MONEY”


    My family of 4 decided to extend our Cancun vacation 2 days and stay in Cozumel at the Allegro Cozumel. Overall, the resort was clean and maintained fairly well, and our kids loved the play area. Unfortunately, we had experiences with the hotel that more than offset the good times we experienced. First of all, the food reservation process was a joke. A staff member told us, you need to make reservations MONTHS in advance, so unfortunately we ate at the cafeteria for 2 days which had so-so food options. The major concern with our stay… On our last night, we were in our room getting ready when we received a knock at the door and the receptionist mentioned that THEY made a clerical mistake and WE needed to pay an additional $240 for our kids who are ages 3 and 5. I was at a loss of words, because our stay was $270, so this clerical mistake was nearly doubling our stay. Obviously, we questioned the error and I spoke to management because both the children were on the reservation, the receptionist made copies of their passports, and the kids were given their all-inclusive bracelets at check-in, so they were acknowledged and documented throughout the check-in process. At this point, management threatens to call the police unless I paid. At this point, management had reduced the fee from $240 to $60. A friend (who was traveling with us) stepped in and paid them $40 so they would not call the police. I am very thankful he agreed to pay, because I was very upset with the hotel and its management at this point, and my friend used MUCH better judgement and avoiding getting the Mexican police involved. Needless to say that ruined the remainder of my stay. I would not recommend anyone staying at this hotel.


    EVALUATION

    Round Indicators

    • december 11 2018

    Maghee D

    “Thanksgiving Family Trip”


    All in all an average stay, nice pools and beaches but the food and drinks were very mediocre. Staff was very nice but if you stay here I recommend getting off the resort for several meals and exploring the local cuisine.


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    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

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    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

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