Vista panorámicas a la playa y hotel Allegro Playacar Resort
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Map and location

Lote Hotelero No. 7, Desarrollo   77710 Playacar , Playa Del Carmen   Quintana Roo  


Points of Interest

37.5 mi  Cancun International Airport

2 mi Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Allegro Playacar

4.0/5 Round Indicators
| 6875 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

2745

Very good

34% Complete

2345

Average

14% Complete

988

Poor

6% Complete

436

Very poor

5% Complete

361

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    Round Indicators
    eledoux1 Montreal, Canada. 02/21/2019 Friends getaway

    “Surprinsingly high quality resort!”

    I stayed with a friend for a week at the Allegro Playacar resort at the end of January. This was such an enjoyable stay. The staff are really amazing. Me and my friend couldn’t stop talking about how wonderful Lenny was! She is the manager at the Mexican à la carte restaurant on the resort. Also Juan who greeted us with a cocktail when we arrived and showed us around the resort was really nice. The resort was completely renovated 3 years ago and is very well maintained, so the quality of the installations is superb. The bars have a really extensive alcohol selection which I would’ve expected only at a 5 star resort. The highlight is definitely the beach which is large and beautiful. Plenty of chairs, so there are always some available. No need to go reserve a chair in the morning. Another thing that really surprised me was the quality of the food at the à la carte restaurants. We tried all 3, the Mexican, the Italian and the Oriental. They were all exceptionally good. The only plate that we found to be a bit deceiving was the osso-buco at the Italian restaurant, it was very dry and over cooked. Also the only thing that would need improvement is at the Mexican restaurant, the restaurant has open windows all around, so when the weather is not good, it is very uncomfortable... the wind and the rain become a huge inconvenience... this could easily be fixed by the resort if they just installed shutters on those windows so that the wind and rain could be blocked when needed... As for the rooms, they are very nice and modern (granite countertop and glass shower), but as others have mentioned they are not necessarily super spacious. The entertainment and the shows were also very good, though some of the shows are lip synced, but the dancers are exceptional and more than make-up for it. The only amenity missing on the resort is a gym, so if you are planning on doing a little morning workout before the beach, it is not possible to do so at this resort. Our experience at this resort was really a great one and I would go back in a heartbeat. Wonderful installations, the best beach in Playa del Carmen, delicious restaurants, really friendly staff, good alcohol, and good entertainment! What more can you ask for!?
    Round Indicators
    missklp27 02/21/2019 Couples

    “Fantastic Resort”

    Loved this resort. Loved the pools, the closeness to the water/beach, the food and the entertainment. The room we had was a bit small but just enough for the two of us. Plus we only slept and dressed in there so didn't need much more. I love that they each had their own patio/balcony along with a hammock. Definitely will try to make it back here again.

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Missklp, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    GrandTour19268919158 Winnipeg, Canada. 02/20/2019 Couples

    “Resort review”

    The resort was very nice...our only complaints was the night entertainment could have been better and run later..shows were done by 10:30 pm,leaving us no choice to go up to the games room to play pool,but that was disrupted because there was always children on the pool table and games tying them up so we could not get on them...little kids playing with balloons, and uncontrolled..some of the parents weren't even there to monitor their kids!!!...very dissappointed in that...this was the 1st resort I was at where children were allowed in the games room after dark by the bar.

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Grand Tour, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    Izalitta Brandon, Minnesota. 02/20/2019 Couples

    “We will be back!”

    Service was perfect our room always clean, we were right up from the ocean Room always had fresh linens and plenty of water. There wasn't anything to dislike about the resort. Since we were ocean front we did have a little ways to walk to the lobby and restaurants, but the exercise did us good, We were a short walk to shopping and into Playa Del Carmen.

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Mrs. Izalitta, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    516abigailp New York City, New York. 02/20/2019 Family

    “Great Value”

    We have stayed at the Allegro twice and will be going again. The rooms were average, nothing fancy, but we were only in our rooms to sleep. The staff was fantastic and always went above and beyond to make sure we didn't need anything. We always tipped them well even though tip was included. The food was good. The entertainment was great. Safe location and near everything.

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Mrs. Abigail, We would like to express our gratitude for the comments you have made about your visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • february 21 2019
    • Montreal, Canada
    • Friends getaway

    eledoux1

    “Surprinsingly high quality resort!”


    I stayed with a friend for a week at the Allegro Playacar resort at the end of January. This was such an enjoyable stay. The staff are really amazing. Me and my friend couldn’t stop talking about how wonderful Lenny was! She is the manager at the Mexican à la carte restaurant on the resort. Also Juan who greeted us with a cocktail when we arrived and showed us around the resort was really nice. The resort was completely renovated 3 years ago and is very well maintained, so the quality of the installations is superb. The bars have a really extensive alcohol selection which I would’ve expected only at a 5 star resort. The highlight is definitely the beach which is large and beautiful. Plenty of chairs, so there are always some available. No need to go reserve a chair in the morning. Another thing that really surprised me was the quality of the food at the à la carte restaurants. We tried all 3, the Mexican, the Italian and the Oriental. They were all exceptionally good. The only plate that we found to be a bit deceiving was the osso-buco at the Italian restaurant, it was very dry and over cooked. Also the only thing that would need improvement is at the Mexican restaurant, the restaurant has open windows all around, so when the weather is not good, it is very uncomfortable... the wind and the rain become a huge inconvenience... this could easily be fixed by the resort if they just installed shutters on those windows so that the wind and rain could be blocked when needed... As for the rooms, they are very nice and modern (granite countertop and glass shower), but as others have mentioned they are not necessarily super spacious. The entertainment and the shows were also very good, though some of the shows are lip synced, but the dancers are exceptional and more than make-up for it. The only amenity missing on the resort is a gym, so if you are planning on doing a little morning workout before the beach, it is not possible to do so at this resort. Our experience at this resort was really a great one and I would go back in a heartbeat. Wonderful installations, the best beach in Playa del Carmen, delicious restaurants, really friendly staff, good alcohol, and good entertainment! What more can you ask for!?


    EVALUATION

    Round Indicators

    • february 21 2019
    • Couples

    missklp27

    “Fantastic Resort”


    Loved this resort. Loved the pools, the closeness to the water/beach, the food and the entertainment. The room we had was a bit small but just enough for the two of us. Plus we only slept and dressed in there so didn't need much more. I love that they each had their own patio/balcony along with a hammock. Definitely will try to make it back here again.


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Missklp, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • february 20 2019
    • Winnipeg, Canada
    • Couples

    GrandTour19268919158

    “Resort review”


    The resort was very nice...our only complaints was the night entertainment could have been better and run later..shows were done by 10:30 pm,leaving us no choice to go up to the games room to play pool,but that was disrupted because there was always children on the pool table and games tying them up so we could not get on them...little kids playing with balloons, and uncontrolled..some of the parents weren't even there to monitor their kids!!!...very dissappointed in that...this was the 1st resort I was at where children were allowed in the games room after dark by the bar.


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Grand Tour, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • february 20 2019
    • Brandon, Minnesota
    • Couples

    Izalitta

    “We will be back!”


    Service was perfect our room always clean, we were right up from the ocean Room always had fresh linens and plenty of water. There wasn't anything to dislike about the resort. Since we were ocean front we did have a little ways to walk to the lobby and restaurants, but the exercise did us good, We were a short walk to shopping and into Playa Del Carmen.


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Mrs. Izalitta, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • february 20 2019
    • New York City, New York
    • Family

    516abigailp

    “Great Value”


    We have stayed at the Allegro twice and will be going again. The rooms were average, nothing fancy, but we were only in our rooms to sleep. The staff was fantastic and always went above and beyond to make sure we didn't need anything. We always tipped them well even though tip was included. The food was good. The entertainment was great. Safe location and near everything.


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Mrs. Abigail, We would like to express our gratitude for the comments you have made about your visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

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