Barceló Royal Beach Hotel Interiors
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Sunny Beach   8240 Bourgas ,   Bulgaria  


Places of Interest

28.3 km Burgas Airport

8 km Nessebar Ethnographic Museum

156 km Cavarna Golf Course

82 km Ropotamo Reserve

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Guest reviews.

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Barceló Royal Beach

4.0/5 Round Indicators
| 1237 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

44% Complete

555

Very good

28% Complete

350

Average

14% Complete

179

Poor

7% Complete

88

Very poor

5% Complete

65

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    Round Indicators
    kenandamanda london. 12/10/2018 Friends getaway

    “Nice Hotel”

    Nice hotel, very spacious, great rooms, well equipped. Nice gym, sauna, massage etc. large pool area. Surrounded by shops. Good room service. Rooms very well kitted out. Had no problems during my stay. would stay again for sure. resort was nice, close to beach, great for buying fake designer goods, and they are quality too, very cheap. i would definately go back to this hotel and resort. djanny restaurant nearby is superb and has great food at low price.
    Round Indicators
    thomascarlet Aberdeen, United Kingdom. 12/02/2018

    “Good value but not 4 star”

    Bulgaria for the first time. Not for us. If you like low cost, beach by day and boozy nights you’ll love it. But most definitely not for us. The locals can be very withdrawn. A smile and a friendly hello costs nothing. Just a different culture I think.

    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
     Dear thomascarlet, Thank you for being a guest of Barcelo Royal Beach and for taking the time to share with us your important feedback. We are sorry that you have note been fully satisfied with the destination, still we do hope that our closed complex has managed to offer you comfort and nice memories. In addition to that, we would like to advise that Sunny Beach offers a variety of sports and spare-time activities and we will be pleased to assist you in making your holiday an enjoyable one with more details . Please do not hesitate to contact us if you would like to share any further comments as your opinion will help us constantly improve our services. Finally, we would like to thank you again and to express our hope to welcome you again in near future as we do believe that the area has a lot of potential to offer for the satisfaction of our guests. Best regards, The Management

    Round Indicators
    ericdinnes0511 Croydon, United Kingdom. 10/07/2018 Couples

    “Disappointed holiday”

    I requested a room to be on a higher level so we could have a better view.you gave us aroom over looking 2 flat roofs no view of pool as requested thanks for that ruined my time with my wife I will not forgive for that.

    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
     Dear ericdinnes0511, First of all, we would like to thank you for choosing Barceló Royal Beach for your vacation in Bulgaria and for being as kind as to share with us your feedback. We are sincerely sorry to read your dissatisfaction with the view from your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website. Rooms with sea and pool views are usually rooms of a higher category than standard rooms. We have checked our original reservation and the type of the unit reserved is a standard Residential suite. For a future occasion we strongly recommend you to visit our website to get all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. Finally, we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló Royal Beach holiday experience an unforgettable one for all the right reasons. Kind regards, The Management

    Round Indicators
    Jennifer T Coatbridge, United Kingdom. 10/07/2018 Couples

    “Definitely NOT 5*”

    First time (and last) in Bulgaria. Hotel was lovely, rooms large and spacious with huge balcony/terrace with sun loungers etc. Reception and bar staff very pleasant. Food was very good, good variety and plenty of it. Pool area very pleasant. Entertainment Team also very friendly and pleasant. However, it goes down hill from here. Housekeeping was almost non existent - Toilet floor didn't see a mop in the two weeks we stayed. Toilet never saw a bit of bleach. Towels were changed frequently and bed changed once in the two weeks. The restaurant was a joke!! Breakfast time and dinner time was chaotic to say the least. Staff exceptionally rude and obviously didn't care about customers. My husband asked for wine one evening and was told they had run out (?!). He asked if they could get him one from the bar outside the restaurant and was told "No" then she walked off!!! Tables took forever to clear. food on the floor not cleared up, obviously a safety hazard. They were clearly short-staffed as it was coming towards the end of the season but they still had guests so why was this allowed to happen. However, this did not deter us from enjoying ourselves, we just dreaded meal times! Something clearly needs to be addressed with regards to the eating arrangements.

    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
     Dear Jennifer T, Thank you very much for choosing Barceló Royal Beach and for sharing with us your detailed comments. We appreciate your positive feedback regarding our facilities, including our spacious and modern units and our lovely pool and garden area. Thank you as well for your positive words regarding the staff at our reception and at the bars, together with our animation team. It is great as well that our Executive Chef 's cuisine managed to satisfy your taste as the team is trying its best to serve fresh local and international meals. Still we are sorry to read that you have experienced inconvenience with the cleaning of the unit and the restaurant service. Please accept our apologies and be kindly assured that your constructive comments have been already taken into consideration. Finally, we do hope to have the opportunity to serve you again in order to manage to meet your requirements this time. Please do not hesitate to contact us for any assistance needed as it will be our pleasure to welcome you in near future. Kind regards, The Management

    Round Indicators
    ElaineandFrank Lincolnshire, England. 10/03/2018 Couples

    “Not recommended”

    Will start with the positive: Good location for the beach, restaurants, bars and the promenade, and that's where it ends. The hotel restaurant needs a big shake up, it was no pleasure eating in there. You struggle to get a tablle no matter what time you dine, be this breakfast or dinner. Tables were reserved and often the same tables were till reserved when we were leaving the restaurant. Staff on the whole looked misserable and were abrupt and rude, eg if you asked for something that had run out, the retort was usually one word: 'finished' Tables were very slow at being cleared and reset, it was often a hunting game to find clean cuttlery. We were half board and soon discovered this does not include even a glass of water with your dinner and yet there was wine out for breakfast which we found annoying. This was the first supposid 5* hotel where we have had to queue up at coffee and fruit machines, normally tea and coffee are served at the table. Cups at the machines were often stained, you had to often ask for a jug of milk, English breakfast tea bags were few and far between ( 'Finished'!) Tea pots were often missing lids. Food was often cold, eggs tasted fishy. We both had upset stomachs after 3 days, so didn't eat much after that. We had no daily replacement of tea, coffee etc in the room, plus the cups in our room were never washed, my husband took them down to reception and spoke to the Operations Manager, he felt at the time that it had been a waste of time and he was right as we still didn't get any drink replacements or the cups washed. We didn't fancy goung in the hotel pool as there were always seagulls in it. The hotel has the makings of being a nice place to stay if they would just address these issues, and they need to start by valuing their staff and investing customer service training which is clearly lacking. Looking back on past reviews, the issues I have raised are long standing ones, so clearly nothing has improved over the years.

    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
     Dear ElaineandFrank, Thank you very much for being a guest of Barcelo Royal Beach and for taking the time to share with us your important feedback. We are glad that you enjoyed our central but calm location in the heart of Sunny Beach. Regarding the cuisine, please note that the food temperature and the food quality are controlled on a daily basis and we are surprised to receive such a feedback as the team of our experienced Executive Chef is offering a large variety of local and international meals and products in order to satisfy the taste of each and every customer. Still, we are sorry that you have experienced any inconvenience with the service at the buffet restaurant, please note that your constructive remarks have been already taken on board. Just as a matter of exactness, the meal board conditions are provided upon arrival together with the hotel details and our clients are always welcome at the reception for any changes in the original reservation. Thank you for your detailed feedback as this is helping us to detect the areas that need an improvement and constantly increase the level of our services. Finally, we do hope to have the opportunity to attend you again in near future as we would like to meet all your expectations. Please do not hesitate to contact us for any assistance needed regarding a future reservation of yours so we could provide you with a lovely holiday for all the right reasons. Best regards, The Management

    EVALUATION

    Round Indicators

    • december 10 2018
    • london
    • Friends getaway

    kenandamanda

    “Nice Hotel”


    Nice hotel, very spacious, great rooms, well equipped. Nice gym, sauna, massage etc. large pool area. Surrounded by shops. Good room service. Rooms very well kitted out. Had no problems during my stay. would stay again for sure. resort was nice, close to beach, great for buying fake designer goods, and they are quality too, very cheap. i would definately go back to this hotel and resort. djanny restaurant nearby is superb and has great food at low price.


    EVALUATION

    Round Indicators

    • december 2 2018
    • Aberdeen, United Kingdom

    thomascarlet

    “Good value but not 4 star”


    Bulgaria for the first time. Not for us. If you like low cost, beach by day and boozy nights you’ll love it. But most definitely not for us. The locals can be very withdrawn. A smile and a friendly hello costs nothing. Just a different culture I think.


    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
    Dear thomascarlet, Thank you for being a guest of Barcelo Royal Beach and for taking the time to share with us your important feedback. We are sorry that you have note been fully satisfied with the destination, still we do hope that our closed complex has managed to offer you comfort and nice memories. In addition to that, we would like to advise that Sunny Beach offers a variety of sports and spare-time activities and we will be pleased to assist you in making your holiday an enjoyable one with more details . Please do not hesitate to contact us if you would like to share any further comments as your opinion will help us constantly improve our services. Finally, we would like to thank you again and to express our hope to welcome you again in near future as we do believe that the area has a lot of potential to offer for the satisfaction of our guests. Best regards, The Management

    EVALUATION

    Round Indicators

    • october 7 2018
    • Croydon, United Kingdom
    • Couples

    ericdinnes0511

    “Disappointed holiday”


    I requested a room to be on a higher level so we could have a better view.you gave us aroom over looking 2 flat roofs no view of pool as requested thanks for that ruined my time with my wife I will not forgive for that.


    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
    Dear ericdinnes0511, First of all, we would like to thank you for choosing Barceló Royal Beach for your vacation in Bulgaria and for being as kind as to share with us your feedback. We are sincerely sorry to read your dissatisfaction with the view from your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website. Rooms with sea and pool views are usually rooms of a higher category than standard rooms. We have checked our original reservation and the type of the unit reserved is a standard Residential suite. For a future occasion we strongly recommend you to visit our website to get all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. Finally, we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló Royal Beach holiday experience an unforgettable one for all the right reasons. Kind regards, The Management

    EVALUATION

    Round Indicators

    • october 7 2018
    • Coatbridge, United Kingdom
    • Couples

    Jennifer T

    “Definitely NOT 5*”


    First time (and last) in Bulgaria. Hotel was lovely, rooms large and spacious with huge balcony/terrace with sun loungers etc. Reception and bar staff very pleasant. Food was very good, good variety and plenty of it. Pool area very pleasant. Entertainment Team also very friendly and pleasant. However, it goes down hill from here. Housekeeping was almost non existent - Toilet floor didn't see a mop in the two weeks we stayed. Toilet never saw a bit of bleach. Towels were changed frequently and bed changed once in the two weeks. The restaurant was a joke!! Breakfast time and dinner time was chaotic to say the least. Staff exceptionally rude and obviously didn't care about customers. My husband asked for wine one evening and was told they had run out (?!). He asked if they could get him one from the bar outside the restaurant and was told "No" then she walked off!!! Tables took forever to clear. food on the floor not cleared up, obviously a safety hazard. They were clearly short-staffed as it was coming towards the end of the season but they still had guests so why was this allowed to happen. However, this did not deter us from enjoying ourselves, we just dreaded meal times! Something clearly needs to be addressed with regards to the eating arrangements.


    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
    Dear Jennifer T, Thank you very much for choosing Barceló Royal Beach and for sharing with us your detailed comments. We appreciate your positive feedback regarding our facilities, including our spacious and modern units and our lovely pool and garden area. Thank you as well for your positive words regarding the staff at our reception and at the bars, together with our animation team. It is great as well that our Executive Chef 's cuisine managed to satisfy your taste as the team is trying its best to serve fresh local and international meals. Still we are sorry to read that you have experienced inconvenience with the cleaning of the unit and the restaurant service. Please accept our apologies and be kindly assured that your constructive comments have been already taken into consideration. Finally, we do hope to have the opportunity to serve you again in order to manage to meet your requirements this time. Please do not hesitate to contact us for any assistance needed as it will be our pleasure to welcome you in near future. Kind regards, The Management

    EVALUATION

    Round Indicators

    • october 3 2018
    • Lincolnshire, England
    • Couples

    ElaineandFrank

    “Not recommended”


    Will start with the positive: Good location for the beach, restaurants, bars and the promenade, and that's where it ends. The hotel restaurant needs a big shake up, it was no pleasure eating in there. You struggle to get a tablle no matter what time you dine, be this breakfast or dinner. Tables were reserved and often the same tables were till reserved when we were leaving the restaurant. Staff on the whole looked misserable and were abrupt and rude, eg if you asked for something that had run out, the retort was usually one word: 'finished' Tables were very slow at being cleared and reset, it was often a hunting game to find clean cuttlery. We were half board and soon discovered this does not include even a glass of water with your dinner and yet there was wine out for breakfast which we found annoying. This was the first supposid 5* hotel where we have had to queue up at coffee and fruit machines, normally tea and coffee are served at the table. Cups at the machines were often stained, you had to often ask for a jug of milk, English breakfast tea bags were few and far between ( 'Finished'!) Tea pots were often missing lids. Food was often cold, eggs tasted fishy. We both had upset stomachs after 3 days, so didn't eat much after that. We had no daily replacement of tea, coffee etc in the room, plus the cups in our room were never washed, my husband took them down to reception and spoke to the Operations Manager, he felt at the time that it had been a waste of time and he was right as we still didn't get any drink replacements or the cups washed. We didn't fancy goung in the hotel pool as there were always seagulls in it. The hotel has the makings of being a nice place to stay if they would just address these issues, and they need to start by valuing their staff and investing customer service training which is clearly lacking. Looking back on past reviews, the issues I have raised are long standing ones, so clearly nothing has improved over the years.


    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
    Dear ElaineandFrank, Thank you very much for being a guest of Barcelo Royal Beach and for taking the time to share with us your important feedback. We are glad that you enjoyed our central but calm location in the heart of Sunny Beach. Regarding the cuisine, please note that the food temperature and the food quality are controlled on a daily basis and we are surprised to receive such a feedback as the team of our experienced Executive Chef is offering a large variety of local and international meals and products in order to satisfy the taste of each and every customer. Still, we are sorry that you have experienced any inconvenience with the service at the buffet restaurant, please note that your constructive remarks have been already taken on board. Just as a matter of exactness, the meal board conditions are provided upon arrival together with the hotel details and our clients are always welcome at the reception for any changes in the original reservation. Thank you for your detailed feedback as this is helping us to detect the areas that need an improvement and constantly increase the level of our services. Finally, we do hope to have the opportunity to attend you again in near future as we would like to meet all your expectations. Please do not hesitate to contact us for any assistance needed regarding a future reservation of yours so we could provide you with a lovely holiday for all the right reasons. Best regards, The Management

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