Barceló San José Palacio Hotel Restaurant
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Map and location

Residencial El Robledal, La Uruca, 4581150   10107 San José de Costa Rica ,   Costa Rica  


Points of Interest

9 mi Juan Santamaría International Airport

112 mi Tambor Beach

163 mi Langosta Beach

7 mi Valle del Sol golf course

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló San José

4.0/5 Round Indicators
| 1938 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

37% Complete

734

Very good

34% Complete

672

Average

17% Complete

337

Poor

5% Complete

99

Very poor

4% Complete

96

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    Round Indicators
    garyri2018 San Jose, Costa Rica. 12/11/2018 Solo travel

    “Barcelo San Jose”

    The crew at the Barcelo hotel San Jose was fabulous. Robert dining room manager was a great help and chef Andres took care of me with my special need for soft food because of dental work. The front desk was very nice and attentive to any issue. Thank you for another great stay.

    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
     Dear Guest Thank you very much for sharing this great review of your recent stay at Barceló San José. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Carlos Ruíz, Director

    Round Indicators
    LaurelR113 12/11/2018 Family

    “Great place to stay”

    Nice lobby. Accommodating staff. Good Japanese restaurant. Great breakfast in a beautiful setting. Great views from our room, overlook national soccer stadium. Very comfortable beds. Close enough to the airport, good transportation.

    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
     Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Carlos Ruíz, Director

    Round Indicators
    Global759023 12/10/2018 Family

    “Great hotel”

    Very nice hotel. Clean rooms and pretty grounds. Good food and nice bars! Were there on a caravan costa rica tour this was ojr first stop. I would recommend. Great rates! We even had free hor deurves and alcoholic beverages.

    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
     Dear Guest, Thank you very much for leaving these wonderful comments on Booking, we are delighted that you enjoyed your stay among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Carlos Ruíz, Director

    Round Indicators
    rogerwood25 Albany, New York. 12/10/2018 Couples

    “Beginning our Costa Rica tour”

    Our stay was brief - just an afternoon and one night with an early morning start. The staff were friendly. Food was good (we didn’t have a chance to try the Japanese restaurant. The bar had live music (we were there on Saturday night). I can’t recommend their standard Manhattan (my go to and comparison drink) - only so-so, but I wouldn’t hold that against them since this is really more rum country! They have a nice garden and short walkway through it. I would recommend this stately hotel for those looking for a nice place to stay between the airport and the city center. You will need a car or taxi/Uber to get into the city.

    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
     Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló San Jose was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards, Carlos Ruíz, Director

    Round Indicators
    mirtone Halifax. 12/08/2018 Business

    “Good international hotel with descent service, can be loud”

    The location of this hotel is worth noting as it is right off some of the major throughways thus making it very convenient. Traffic in San Jose can be bad, so don’t underestimate the importance of this aspect wether you are driving of being driven. They have a free indoor guarded garage. The check-in is a bit substandard for the profile of the chain. English is spoken well. Spring for the superior rooms which give you access to the executive lounge which has a small buffet and diverse alcoholic and non-alcoholic drinks. It’s open to 10:00pm, although some of the staff vanish earlier and sometimes vanish for long periods of time during the day. The rooms are spacious, clean and well appointed with all the amenities of an international chain. Beds are comfortable and there are several pillows to choose from. Bathroom amenities are descent. WiFi is good. Only had breakfast once, which comprised of an extensive hot and cold buffet. Seemed fresh and good, although very expensive. Unfortunately, the hotel also caters to events, and this can result in very loud nights. The lobby bar is also loud. I tried calling the reception one night and it took them 15 minutes to answer my call - yes 15 min of ringing. Indicating there was very loud music we could clearly hear from the 5th floor (each word of the songs) the attendant replied there was nothing they could do as the bar was another franchise. Wrong answer. Another issue to be cautious about: when you book online through Barcelo, and are a club member (free) you get a hotel credit coupon “for your next stay” corresponding to a certain percentage of your bill. Having stayed there several times over a two week period, I tried to use them, and was met with complete confusion by the front-desk. Nothing possible, I simply could not use them ($15 and $30). Overall, descent value proposition is you book superior room, and don’t need a lot from eh staff.

    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
     Dear Guest Thank you for the time you spent to share your feedback on your recent stay at our Barceló San Jose, We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards from all the team, Happy Holidays Carlos Ruiz Director

    EVALUATION

    Round Indicators

    • december 11 2018
    • San Jose, Costa Rica
    • Solo travel

    garyri2018

    “Barcelo San Jose”


    The crew at the Barcelo hotel San Jose was fabulous. Robert dining room manager was a great help and chef Andres took care of me with my special need for soft food because of dental work. The front desk was very nice and attentive to any issue. Thank you for another great stay.


    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
    Dear Guest Thank you very much for sharing this great review of your recent stay at Barceló San José. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • december 11 2018
    • Family

    LaurelR113

    “Great place to stay”


    Nice lobby. Accommodating staff. Good Japanese restaurant. Great breakfast in a beautiful setting. Great views from our room, overlook national soccer stadium. Very comfortable beds. Close enough to the airport, good transportation.


    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
    Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • december 10 2018
    • Family

    Global759023

    “Great hotel”


    Very nice hotel. Clean rooms and pretty grounds. Good food and nice bars! Were there on a caravan costa rica tour this was ojr first stop. I would recommend. Great rates! We even had free hor deurves and alcoholic beverages.


    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
    Dear Guest, Thank you very much for leaving these wonderful comments on Booking, we are delighted that you enjoyed your stay among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • december 10 2018
    • Albany, New York
    • Couples

    rogerwood25

    “Beginning our Costa Rica tour”


    Our stay was brief - just an afternoon and one night with an early morning start. The staff were friendly. Food was good (we didn’t have a chance to try the Japanese restaurant. The bar had live music (we were there on Saturday night). I can’t recommend their standard Manhattan (my go to and comparison drink) - only so-so, but I wouldn’t hold that against them since this is really more rum country! They have a nice garden and short walkway through it. I would recommend this stately hotel for those looking for a nice place to stay between the airport and the city center. You will need a car or taxi/Uber to get into the city.


    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
    Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló San Jose was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • december 8 2018
    • Halifax
    • Business

    mirtone

    “Good international hotel with descent service, can be loud”


    The location of this hotel is worth noting as it is right off some of the major throughways thus making it very convenient. Traffic in San Jose can be bad, so don’t underestimate the importance of this aspect wether you are driving of being driven. They have a free indoor guarded garage. The check-in is a bit substandard for the profile of the chain. English is spoken well. Spring for the superior rooms which give you access to the executive lounge which has a small buffet and diverse alcoholic and non-alcoholic drinks. It’s open to 10:00pm, although some of the staff vanish earlier and sometimes vanish for long periods of time during the day. The rooms are spacious, clean and well appointed with all the amenities of an international chain. Beds are comfortable and there are several pillows to choose from. Bathroom amenities are descent. WiFi is good. Only had breakfast once, which comprised of an extensive hot and cold buffet. Seemed fresh and good, although very expensive. Unfortunately, the hotel also caters to events, and this can result in very loud nights. The lobby bar is also loud. I tried calling the reception one night and it took them 15 minutes to answer my call - yes 15 min of ringing. Indicating there was very loud music we could clearly hear from the 5th floor (each word of the songs) the attendant replied there was nothing they could do as the bar was another franchise. Wrong answer. Another issue to be cautious about: when you book online through Barcelo, and are a club member (free) you get a hotel credit coupon “for your next stay” corresponding to a certain percentage of your bill. Having stayed there several times over a two week period, I tried to use them, and was met with complete confusion by the front-desk. Nothing possible, I simply could not use them ($15 and $30). Overall, descent value proposition is you book superior room, and don’t need a lot from eh staff.


    Channel M, Director de Relaciones Públicas at Barcelo San Jose, responded to this review
    Dear Guest Thank you for the time you spent to share your feedback on your recent stay at our Barceló San Jose, We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards from all the team, Happy Holidays Carlos Ruiz Director

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