Barceló San José Palacio Hotel Restaurant
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Barceló San José

Residencial El Robledal, La Uruca, 4581150   10107 San José de Costa Rica ,   Costa Rica  


Points of Interest

9 mi Juan Santamaría International Airport

112 mi Tambor Beach

163 mi Langosta Beach

7 mi Valle del Sol golf course

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló San José

4.0/5 Round Indicators
| 1690 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

35% Complete

601

Very good

35% Complete

606

Average

18% Complete

308

Poor

5% Complete

89

Very poor

5% Complete

86

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    Round Indicators
    LG1126 Miami, Florida. 05/27/2018

    “Not worth what they charge.!!”

    Due to my job and the fact that I enjoy traveling and do it quite often, I decided a while ago to join the TripAdvisor community to also help other travelers like myself with their decision making. I must say back then the reviews were spot on and I never went wrong following them. Today TripAdvisor is not what it used to be, at least the people who are writing reviews are not, I have no idea what kind of people are saying that this Hotel is a 5 starts or even a 4 starts Hotel, makes me wonder what kind of Hotels are the accostumed on staying at, this Hotel is about a 3 starts at least in my opinion. I like to stay at good places wether it is a Hotel or a vacation home regardless of how much it costs as long as it meets my expectations, and after reading the reviews about the Barcelo San Jose Hotel I made the decision to stay there for 3 nights while visiting San Jose, "biggest mistake ever." This hotel is very old and needs major renovations, it looks like it did when it was first built probably in the 70's or 80's and after all these years without updating a thing you can only imagine how it looks today. I had a room with a terrace that i never used due to the weather as it rained everyday I was there and don't think I would've used anyway because it didn't have any view nor anything to look at since these rooms are on the first floor even though they are more expensive. The room was outdated, the small ironing board like the ones they use at the 3 starts hotels in Europe and the U.S. was impossible to iron on, the iron leaked water, the A/C was awful, the hair dryer and the bathroom were dated, the furniture in the room and the carpet behind the times and had stains, and the smell in the room and hallway was not very pleasant. For the price I paid at this Hotel I could've stayed at the Hotel Grano de Oro which by the way I went to for dinner and had an amazing experience there, or could've stayed somewhere else . And like some other people have said; the complimentary breakfast was Ok, nothing to brag about, after the second time it becomes boring and repetitive, everyday is the same type of food. I'm one of those who doesn't like to say anything negative but there was not much positive about Barcelo San Jose, and if this review helps anyone with his/her decision making please do yourself a favor, stay somewhere else if you can and avoid this Hotel, I will not be back for sure.
    Round Indicators
    Glenn M 05/24/2018 Family

    “Very Nice!”

    The Hotel was very nice and the standard room that I was in was very comfortable and clean. The restaurants provided very good food and the breakfast buffet is definitely worth it in itself to stay at the Barcelo. The staff provided good service and I would definitely return to stay at the Barcelo San Jose!

    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel San José and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Carlos Ruíz, Director

    Round Indicators
    Karen D Carmel, Indiana. 05/24/2018 Family

    “No sign of commitment to service”

    Appreciate the airport transportation from airport to hotel but was disappointed when the reserved transportation back to airport was not serviced. I was in lobby at 4am exactly when shuttle was to pick us up but I was told the shuttle already left. That is unacceptable.

    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. We would like to explain you, that our shuttle has a schedule and we give this service as a courtesy for all our guest, this service starts at 4:00am until 10:30pm and it leaves on time every hour, because we have other guest that are 5 minutes before the departure time, waiting for it. We hope that you gave us the opportunity in the future to host you in San Jose and give you the quality of service that you deserve. Best regards, Carlos Ruíz, Director

    Round Indicators
    Randy W Geneva, New York, United States. 05/23/2018 Business

    “Gem in a busy city”

    A very well kept property with outstanding staff. The rooms were exceptionally clean and comfortable. The center garden and swimming pool are great compliments to the hotel. There are a range of restaurants in the hotel that accommodate different palate preferences and dining times.

    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest Thank you very much for sharing this great review of your recent stay at Barceló San José. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Carlos Ruíz, Director

    Round Indicators
    NickyPuss Kenilworth, United Kingdom. 05/22/2018 Couples

    “A good starting point to visit Costa Rica.”

    Just off the Pan American Highway this hotel is well situated out of town. Beautiful restful gardens and every facility you need to relax after a long flight. Good outdoor pool with its own restaurant and bar amongst the trees. Rooms large and comfortable. Restaurant is very big buffet style with a massive selection of food on offer.

    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • may 27 2018
    • Miami, Florida

    LG1126

    “Not worth what they charge.!!”


    Due to my job and the fact that I enjoy traveling and do it quite often, I decided a while ago to join the TripAdvisor community to also help other travelers like myself with their decision making. I must say back then the reviews were spot on and I never went wrong following them. Today TripAdvisor is not what it used to be, at least the people who are writing reviews are not, I have no idea what kind of people are saying that this Hotel is a 5 starts or even a 4 starts Hotel, makes me wonder what kind of Hotels are the accostumed on staying at, this Hotel is about a 3 starts at least in my opinion. I like to stay at good places wether it is a Hotel or a vacation home regardless of how much it costs as long as it meets my expectations, and after reading the reviews about the Barcelo San Jose Hotel I made the decision to stay there for 3 nights while visiting San Jose, "biggest mistake ever." This hotel is very old and needs major renovations, it looks like it did when it was first built probably in the 70's or 80's and after all these years without updating a thing you can only imagine how it looks today. I had a room with a terrace that i never used due to the weather as it rained everyday I was there and don't think I would've used anyway because it didn't have any view nor anything to look at since these rooms are on the first floor even though they are more expensive. The room was outdated, the small ironing board like the ones they use at the 3 starts hotels in Europe and the U.S. was impossible to iron on, the iron leaked water, the A/C was awful, the hair dryer and the bathroom were dated, the furniture in the room and the carpet behind the times and had stains, and the smell in the room and hallway was not very pleasant. For the price I paid at this Hotel I could've stayed at the Hotel Grano de Oro which by the way I went to for dinner and had an amazing experience there, or could've stayed somewhere else . And like some other people have said; the complimentary breakfast was Ok, nothing to brag about, after the second time it becomes boring and repetitive, everyday is the same type of food. I'm one of those who doesn't like to say anything negative but there was not much positive about Barcelo San Jose, and if this review helps anyone with his/her decision making please do yourself a favor, stay somewhere else if you can and avoid this Hotel, I will not be back for sure.


    EVALUATION

    Round Indicators

    • may 24 2018
    • Family

    Glenn M

    “Very Nice!”


    The Hotel was very nice and the standard room that I was in was very comfortable and clean. The restaurants provided very good food and the breakfast buffet is definitely worth it in itself to stay at the Barcelo. The staff provided good service and I would definitely return to stay at the Barcelo San Jose!


    Channel M, Director General at Barcelo San Jose, responded to this review
    Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel San José and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • may 24 2018
    • Carmel, Indiana
    • Family

    Karen D

    “No sign of commitment to service”


    Appreciate the airport transportation from airport to hotel but was disappointed when the reserved transportation back to airport was not serviced. I was in lobby at 4am exactly when shuttle was to pick us up but I was told the shuttle already left. That is unacceptable.


    Channel M, Director General at Barcelo San Jose, responded to this review
    Dear Guest Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. We would like to explain you, that our shuttle has a schedule and we give this service as a courtesy for all our guest, this service starts at 4:00am until 10:30pm and it leaves on time every hour, because we have other guest that are 5 minutes before the departure time, waiting for it. We hope that you gave us the opportunity in the future to host you in San Jose and give you the quality of service that you deserve. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • may 23 2018
    • Geneva, New York, United States
    • Business

    Randy W

    “Gem in a busy city”


    A very well kept property with outstanding staff. The rooms were exceptionally clean and comfortable. The center garden and swimming pool are great compliments to the hotel. There are a range of restaurants in the hotel that accommodate different palate preferences and dining times.


    Channel M, Director General at Barcelo San Jose, responded to this review
    Dear Guest Thank you very much for sharing this great review of your recent stay at Barceló San José. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • may 22 2018
    • Kenilworth, United Kingdom
    • Couples

    NickyPuss

    “A good starting point to visit Costa Rica.”


    Just off the Pan American Highway this hotel is well situated out of town. Beautiful restful gardens and every facility you need to relax after a long flight. Good outdoor pool with its own restaurant and bar amongst the trees. Rooms large and comfortable. Restaurant is very big buffet style with a massive selection of food on offer.


    Channel M, Director General at Barcelo San Jose, responded to this review
    Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Carlos Ruíz, Director