Barceló Hotel Beach Bávaro Palace Deluxe
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Map and location

Carretera Bávaro Km. 1, Playa Bávaro   23301 Punta Cana La Altagracia ,   República Dominicana  


Points of Interest

11 mi Punta Cana International Airport

383 yards The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

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Barceló Bávaro Palace

4.0/5 Round Indicators
| 18638 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

52% Complete

9863

Very good

25% Complete

4738

Average

11% Complete

2052

Poor

5% Complete

1071

Very poor

4% Complete

914

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    Round Indicators
    Mariola A Niagara Falls,. 01/21/2019 Friends getaway

    “Nice vacation”

    Very nice resort for family, kids, seniors. Food was very good however we expected more local fruits and smoothies. We like the beach and working people. Be careful when you choose trips. They want to sell but do not inform where exactly you go and what to expect.
    Round Indicators
    Culture55660193656 Richmond, Virginia. 01/21/2019 Family

    “Trip to Punta Cana Jan 2019”

    This is my third time staying at this hotel. The first two times, I had a really good time- 5 years ago. The third time was my last time going there due to horrible room maintenance (broken toilet, smelly shower), number of people at the resort and poor service. Hower, I have to give a credit to the beach- if was beautiful! I would not recommend this hotel to a friend.
    Round Indicators
    Hans R 01/20/2019 Couples

    “Best All-Inclusive”

    We are a retired couple of 70 and stayed one week in January 2019. We have had three previous experiences with all-inclusive resorts and this stay was by far the best. We chose this resort based on a friend’s recommendation and had no expectations. We booked a package with Air Transat. Price. For a resort of this quality we found the price very reasonable. Staff. We have had no problems with any of the resort personnel we encountered. The check-in was quick and courteous. All staff spoke some English and many were pretty good. Their English was always better than our Spanish. All were impeccably dressed and well trained. Food was always served women-first and from the right. Better than in Canada. Rooms. We had a Junior Suite in Block 5. The room had two beds, two couches, a large shower with more than enough pressure, and plenty of warm water. Towels were large and thick. The balcony was large and had a hot-tub (we used it once). More than adequate storage. Air-conditioner can be switched off as can the ceiling fan. Apart from the sound of some guests the room was quiet. Grounds. As mentioned in many reviews, the grounds are very nice and very well maintained. All hedges are beautifully trimmed and the grass is better than in our backyard. The beaches are clean and all seagrass is removed. Lots of palm trees give more shade than umbrellas can give. Cleanliness. Again, impeccable. This resort has nicer and cleaner communal toilets than I have seen in high-end hotels. All common areas are spotless. Room cleanliness was very good. Food. We found the food very good. The two (side-by-side) buffets had a lot of selection and there are several omelette stations in the morning. As with all buffets, the croissants are not crisp anymore and the bread may be a bit dry. The meats can be a bit overcooked, but we found always something that we liked. There are about 6 specialty restaurants of which only one (The French Restaurant) charges additional costs. We had fantastic steaks, cooked precisely as requested. The Japanese restaurant was a lot of fun and tasty. The fish restaurant was so-so. The Spanish restaurant served good Paella and had a tapas bar. These restaurants were as good as we would expect back home. Reservation is required and not always easy. However, we had good success just showing up and asking for a table. We always found a spot at one of the restaurants. Long pants are required for the men. Drinks. Plentiful and excellent. Maybe not the high-end liquors that some reviewers expect, but good. There is only one beer selection. The free wines (one white and one red) were OK, but not bad. We did not see any skimping on liquor in the cocktails; in fact, better than in many bars. The Lobby Bar was outstanding. Its décor would fit in any 5-star hotel. Service was prompt and the drinks potent. Entertainment. We did not go to the nightly entertainment (Different each night). Resort Size. The resort is massive and we got our exercise by walking. We never felt crowded. You can always find a spot on the beach with a beach lounger, although you may have to walk a bit. At 7 AM you can select your favourite spot. There are various pools, which were under-used (also by us). Overall. A fantastic resort, worth coming back to and highly recommended.
    Round Indicators
    Scenic68484429279 01/20/2019 Couples

    “Resort is a 4 start, not 4.5”

    We stayed at the Barcelo Palace in Mexico last year, it was so excellent and we had high expectations. Unfortunately this resort in Punta Cana did not meet those expectations. The resort is more like a 4 star not 4.5. Billiards costs extra, and the pool tables are no full size, very tight squeeze. The ocean was okay. If you like snorkeling, then you’ll be disappointed. But, the included water sports were good. The catamaran boat was fun!The beds were not comfortable. Don’t expect a good nights sleep, hurts your back.The lunch buffet was poor. But the dinner at the specialty restaurants were good. The best part was the Japanese restaurant. Daniel Encamacian(?) is AMAZING! Tell him Andrew sent you. He treated us like royalty. Very nice, friendly, and goes above and beyond. Pool was nice, clean, and water was a good temp.Overall, I probably would not go there again. But overall it was okay.
    Round Indicators
    bob905 01/20/2019 Couples

    “Not longer five star”

    Okay, folks I'm sorry to say Barcelo Bavaro Palace is NO longer a five star resort. My wife and I have been to this resort numerous times, this being our 6th visit in the last 7 year. Our last visit was in January of 2017. From what we were told by employees there had been a change in management, sometime after our last visit. Unfortunately the change was not for the better as the service and the quality of the food has declined. The decline in service and food is most noticeable at the buffet. The waitstaff were stumbling around with no direction. We were never asked if the could clear our plates or offered beverages. We constantly had to flag down a server to request coffee, water, etc. and to clear our table, this was every day during our five day stay. Also, the buffet food, both quality and options, had significantly declined since our last visit. Our first night there we had dinner reservations at the seafood restaurant, Corral. We arrived at our specified reservation time of 9:30 and were seated approximately 25 minutes later. We were told the resort was full so no big deal, I understand there may be a delay. That said, our only option was to wait at the hostess station outside of the restaurant which was not air conditioned. There were other guests waiting to be seated as well. The one hostess was running around inside, not clear as to what she was doing. Finally one disgruntled guest went inside and requested assistance and they brought out another hostess who seemed to move things along. Meanwhile the first hostess who greeted us came and go us only to have prepared a table inside the restaurant by the glass wall overlooking the outside seating area (that was almost empty) and the table was directly behind the waitstaff station on the other side of the glass wall (nice view!!). Mind you there were at least another 6 to 8 empty tables against the glass she could have seated us at. I looked at her in disbelief and requested an outside table which she gave us. Then comes the food; we both ordered the Langosta which was salted to the max and served with a small amount of cold and bland mashed potatoes. We ordered a bottle of wine which is a la carte. I requested the check and had to understandably sign for the wine however it took the manager about 20 minutes to verify our room number/guest name. No for the room service debacle: I ordered breakfast for my wife and I. The options are limited and so ordered the Spa breakfast which has an egg white omelet. I requested the same omelet however with both the egg whites and yolk. I repeated myself three times to the room service rep that took my order and she confirmed. About 45 minutes later the breakfast shows up and the omelette was made with just egg whites. My wife who is Dominican explained to the server in Spanish what the issue was. The server left with the omelette and stated she would return with the correct omelette. About 10 minutes later a different server showed up with another egg white omelette. At this point I decided to just head to the buffet. She tried to get me to sign for the room service which I declined. My wife again explained the issue to her in Spanish. She left with the omelette and about 10 minutes later there's a knock on the door. I anticipated they sent a manager/customer relations rep to apologize for the inconvenience instead it was the room service manager requesting I sign the bill for the $7.50 USD for my wife's breakfast. Really? Now for the subtle changes I noticed in the room; on our prior visits there was always a basket of snacks, not that we always needed them, and Presidente beer in the cooler. This has been replaced with two small bags of peanuts and Coors Light beer (yes, from Dominican beer to American beer). Some of both the bath and beach towels were tattered at the edges. Also, as in the past you need to pay for internet unless you're a Premium guest. This is more of an inconvenience as you need to pay for this in person at the guest shop, no doing this over the phone. I would much rather have it built into the price. On a positive note the property is beautiful and clean. Further, aside from the room service disaster, the poor service (and food) at the seafood restaurant and the terrible service (and food) at the buffet restaurants, the other staff were courteous and professional. Many of which we knew from prior visits. It was our 3rd year anniversary and we were greeted with a bottle of champagne upon arrival to our room and the guest service manager, Antonia Ricardo, sent a bottle of Barcelo rum to our room. This was a nice touch. In summary, it appears this resort may have replaced old management with new and the new management has resorted to cost cutting measures. Unfortunately these cost cutting measures will not go unnoticed by their guests. It may not matter for those that are new to the resort but don't expect it to be a five star stay.

    EVALUATION

    Round Indicators

    • january 21 2019
    • Niagara Falls,
    • Friends getaway

    Mariola A

    “Nice vacation”


    Very nice resort for family, kids, seniors. Food was very good however we expected more local fruits and smoothies. We like the beach and working people. Be careful when you choose trips. They want to sell but do not inform where exactly you go and what to expect.


    EVALUATION

    Round Indicators

    • january 21 2019
    • Richmond, Virginia
    • Family

    Culture55660193656

    “Trip to Punta Cana Jan 2019”


    This is my third time staying at this hotel. The first two times, I had a really good time- 5 years ago. The third time was my last time going there due to horrible room maintenance (broken toilet, smelly shower), number of people at the resort and poor service. Hower, I have to give a credit to the beach- if was beautiful! I would not recommend this hotel to a friend.


    EVALUATION

    Round Indicators

    • january 20 2019
    • Couples

    Hans R

    “Best All-Inclusive”


    We are a retired couple of 70 and stayed one week in January 2019. We have had three previous experiences with all-inclusive resorts and this stay was by far the best. We chose this resort based on a friend’s recommendation and had no expectations. We booked a package with Air Transat. Price. For a resort of this quality we found the price very reasonable. Staff. We have had no problems with any of the resort personnel we encountered. The check-in was quick and courteous. All staff spoke some English and many were pretty good. Their English was always better than our Spanish. All were impeccably dressed and well trained. Food was always served women-first and from the right. Better than in Canada. Rooms. We had a Junior Suite in Block 5. The room had two beds, two couches, a large shower with more than enough pressure, and plenty of warm water. Towels were large and thick. The balcony was large and had a hot-tub (we used it once). More than adequate storage. Air-conditioner can be switched off as can the ceiling fan. Apart from the sound of some guests the room was quiet. Grounds. As mentioned in many reviews, the grounds are very nice and very well maintained. All hedges are beautifully trimmed and the grass is better than in our backyard. The beaches are clean and all seagrass is removed. Lots of palm trees give more shade than umbrellas can give. Cleanliness. Again, impeccable. This resort has nicer and cleaner communal toilets than I have seen in high-end hotels. All common areas are spotless. Room cleanliness was very good. Food. We found the food very good. The two (side-by-side) buffets had a lot of selection and there are several omelette stations in the morning. As with all buffets, the croissants are not crisp anymore and the bread may be a bit dry. The meats can be a bit overcooked, but we found always something that we liked. There are about 6 specialty restaurants of which only one (The French Restaurant) charges additional costs. We had fantastic steaks, cooked precisely as requested. The Japanese restaurant was a lot of fun and tasty. The fish restaurant was so-so. The Spanish restaurant served good Paella and had a tapas bar. These restaurants were as good as we would expect back home. Reservation is required and not always easy. However, we had good success just showing up and asking for a table. We always found a spot at one of the restaurants. Long pants are required for the men. Drinks. Plentiful and excellent. Maybe not the high-end liquors that some reviewers expect, but good. There is only one beer selection. The free wines (one white and one red) were OK, but not bad. We did not see any skimping on liquor in the cocktails; in fact, better than in many bars. The Lobby Bar was outstanding. Its décor would fit in any 5-star hotel. Service was prompt and the drinks potent. Entertainment. We did not go to the nightly entertainment (Different each night). Resort Size. The resort is massive and we got our exercise by walking. We never felt crowded. You can always find a spot on the beach with a beach lounger, although you may have to walk a bit. At 7 AM you can select your favourite spot. There are various pools, which were under-used (also by us). Overall. A fantastic resort, worth coming back to and highly recommended.


    EVALUATION

    Round Indicators

    • january 20 2019
    • Couples

    Scenic68484429279

    “Resort is a 4 start, not 4.5”


    We stayed at the Barcelo Palace in Mexico last year, it was so excellent and we had high expectations. Unfortunately this resort in Punta Cana did not meet those expectations. The resort is more like a 4 star not 4.5. Billiards costs extra, and the pool tables are no full size, very tight squeeze. The ocean was okay. If you like snorkeling, then you’ll be disappointed. But, the included water sports were good. The catamaran boat was fun!The beds were not comfortable. Don’t expect a good nights sleep, hurts your back.The lunch buffet was poor. But the dinner at the specialty restaurants were good. The best part was the Japanese restaurant. Daniel Encamacian(?) is AMAZING! Tell him Andrew sent you. He treated us like royalty. Very nice, friendly, and goes above and beyond. Pool was nice, clean, and water was a good temp.Overall, I probably would not go there again. But overall it was okay.


    EVALUATION

    Round Indicators

    • january 20 2019
    • Couples

    bob905

    “Not longer five star”


    Okay, folks I'm sorry to say Barcelo Bavaro Palace is NO longer a five star resort. My wife and I have been to this resort numerous times, this being our 6th visit in the last 7 year. Our last visit was in January of 2017. From what we were told by employees there had been a change in management, sometime after our last visit. Unfortunately the change was not for the better as the service and the quality of the food has declined. The decline in service and food is most noticeable at the buffet. The waitstaff were stumbling around with no direction. We were never asked if the could clear our plates or offered beverages. We constantly had to flag down a server to request coffee, water, etc. and to clear our table, this was every day during our five day stay. Also, the buffet food, both quality and options, had significantly declined since our last visit. Our first night there we had dinner reservations at the seafood restaurant, Corral. We arrived at our specified reservation time of 9:30 and were seated approximately 25 minutes later. We were told the resort was full so no big deal, I understand there may be a delay. That said, our only option was to wait at the hostess station outside of the restaurant which was not air conditioned. There were other guests waiting to be seated as well. The one hostess was running around inside, not clear as to what she was doing. Finally one disgruntled guest went inside and requested assistance and they brought out another hostess who seemed to move things along. Meanwhile the first hostess who greeted us came and go us only to have prepared a table inside the restaurant by the glass wall overlooking the outside seating area (that was almost empty) and the table was directly behind the waitstaff station on the other side of the glass wall (nice view!!). Mind you there were at least another 6 to 8 empty tables against the glass she could have seated us at. I looked at her in disbelief and requested an outside table which she gave us. Then comes the food; we both ordered the Langosta which was salted to the max and served with a small amount of cold and bland mashed potatoes. We ordered a bottle of wine which is a la carte. I requested the check and had to understandably sign for the wine however it took the manager about 20 minutes to verify our room number/guest name. No for the room service debacle: I ordered breakfast for my wife and I. The options are limited and so ordered the Spa breakfast which has an egg white omelet. I requested the same omelet however with both the egg whites and yolk. I repeated myself three times to the room service rep that took my order and she confirmed. About 45 minutes later the breakfast shows up and the omelette was made with just egg whites. My wife who is Dominican explained to the server in Spanish what the issue was. The server left with the omelette and stated she would return with the correct omelette. About 10 minutes later a different server showed up with another egg white omelette. At this point I decided to just head to the buffet. She tried to get me to sign for the room service which I declined. My wife again explained the issue to her in Spanish. She left with the omelette and about 10 minutes later there's a knock on the door. I anticipated they sent a manager/customer relations rep to apologize for the inconvenience instead it was the room service manager requesting I sign the bill for the $7.50 USD for my wife's breakfast. Really? Now for the subtle changes I noticed in the room; on our prior visits there was always a basket of snacks, not that we always needed them, and Presidente beer in the cooler. This has been replaced with two small bags of peanuts and Coors Light beer (yes, from Dominican beer to American beer). Some of both the bath and beach towels were tattered at the edges. Also, as in the past you need to pay for internet unless you're a Premium guest. This is more of an inconvenience as you need to pay for this in person at the guest shop, no doing this over the phone. I would much rather have it built into the price. On a positive note the property is beautiful and clean. Further, aside from the room service disaster, the poor service (and food) at the seafood restaurant and the terrible service (and food) at the buffet restaurants, the other staff were courteous and professional. Many of which we knew from prior visits. It was our 3rd year anniversary and we were greeted with a bottle of champagne upon arrival to our room and the guest service manager, Antonia Ricardo, sent a bottle of Barcelo rum to our room. This was a nice touch. In summary, it appears this resort may have replaced old management with new and the new management has resorted to cost cutting measures. Unfortunately these cost cutting measures will not go unnoticed by their guests. It may not matter for those that are new to the resort but don't expect it to be a five star stay.


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