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Barceló Hotel Beach Bávaro Palace Deluxe
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Map and location

Carretera Bávaro Km. 1, Playa Bávaro   23301 Punta Cana La Altagracia ,   República Dominicana  

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T + 1 809 686 5797

bavaro@barcelo.com

Points of Interest

11 mi Punta Cana International Airport

383 yards The Lakes Golf Course (by P.B. Dye)

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Guest reviews.

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Barceló Bávaro Palace

4.0/5 Round Indicators
| 18266 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

53% Complete

9683

Very good

25% Complete

4649

Average

10% Complete

1999

Poor

5% Complete

1051

Very poor

4% Complete

884

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    Round Indicators
    PMuhar Winnipeg, Canada. 12/06/2018 Friends getaway

    “Terrible food. Terrible Service. STAY AWAY. ROOM KEYS ARE $3”

    I stayed at barcelo bavaro palace not by choice but for a wedding. I was here for a week nov 23-dec 1. The location itself is pretty close to the airport only 15 minute taxi ride. Checking in was a nightmare. There was a line of 10 people ahead of me and only 3 people working the check in desk. Each person would take at least 15-20 minutes to check in. The food is absolutely terrible at this resort. At the buffets the description/name of the food did not match what was actually being served for at least 20% of the dishes. The food did not look good and of course did not taste good. There were lots of flies buzzing around as well. And once you take a seat, it is incredibly difficult to get anyones attention to get you cutlery. The service is garbage and nobody speaks english. I understand that you cant expect every country to speak your language, but for a resort that caters to a large american and canadian clientelle, you would think the employees would have some basic understanding of the english language. There were lots of visitors from russia as well and im sure the employees do not understand russian either. If you lose your room key, you have to pay $3 for a new one. If you do not return the room key at the end of your stay, you have to pay $3. Not a whole lot of money, but really? The beach is nice, the pools are great, and the facilities were kept pretty clean, but I would never go back and never recommend to anyone.
    See full review
    Round Indicators
    Lesenok86 12/05/2018 Family

    “Attention people with allergies!!!!!!!!!”

    We just came back from this hotel and I can say: "Be careful if you have allergies"!!!!! My 5 year old is very allergic to fish, nuts and eggs. During our dinner on the second day after our arrival my son took some chicken nuggets in the kids' section which turned out to be FISH nuggets. Luckily he just touched the nuggets, otherwise the consequences could have been horrible. As the nuggets were very hot my husband split one for him; this is when we realized it wasn't chicken but fish. I've called the supervisor and showed him the nuggets, cooks were called, and after examination they have confirmed that by mistake instead of chicken nuggets, fish nuggets were put and labeled as chicken nuggets. Our room number was taken and we were advised that someone would contact us, but in reality no one even tried to do anything. Couple of days later I met the manager myself, it seemed that he was not aware of the incident, but told me the same thing that he would look into the matter and will get hold of us. The way the matter was handled showed to us that no one really cared and that we could expect anything, it turned out to be not a real vacation as we didn't' know what else to expect - what if someone left a piece of nut in a cookie that is not supposed to have nuts, or what if someone fried pancakes on the same top/pan where eggs were fried? I was really amazed by the way such a serious matter was handled. This was our 3rd time going to this place and I doubt that we'll ever go there again. Just to comment on my selection of the service: the service at the buffet is horrible - I've addressed multiple times that the dishes were dirty (let's say I pick up the spoon to feed oatmeal to my baby and the spoon has marks from previous person, or I pick up my cup to pour coffee and it has a circle from tea or coffee from before) but up until we left the issue was not fixed, as well as our table was not cleaned until we called the manager a couple of times. The only person whom I can say THANK YOU is the lady Yaniriz who was our house keeper, she was amazing!!!
    See full review
    Round Indicators
    atrain295 Jacksonville, Florida, United States. 12/04/2018 Couples

    “If you like food don't go.”

    This was my first trip to the DR. This hotel was amazing. Rooms were beautiful and clean. The public areas were awesome too. Zero complaints about the location, the facilities, or the people. But the food was horrible. The buffet food was gross. Everything looked good but most of it was horrible. We even tried the specialty resturants and they were barely edible. Needless to say the silver lining was that I lost weight on this all inclusive vacation. Will not be back until they completely replace their kitchen staff and management.
    See full review
    Round Indicators
    Andre L Porto Alegre, RS. 12/04/2018 Family

    “Great hotel. Excellent structure, beach and service.”

    Great hotel.Excellent structure, beach and service. For kids it's perfect. We also stayed 3 days at the Palladium Punta Cana and I can confirm that the Barcelo Bavaro is much better. We recomend the japanese restaurante.
    See full review

    Javier C, General Manager at Barcelo Bavaro Palace, responded to this review
     Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Bavaro Palace hotel and are delighted to read that we were able to match your expectations. We want to thank you for choosing us as the destination for the enjoyment of well-deserved days of rest and relaxation. We are honored of having been part of these memories. We are very pleased to hear that our services and facilities met your family’s expectations; we really appreciated your impressions in regards to our food and beautiful beach. We look forward to greet you all with open arms to our wonderful Caribbean paradise; our beloved Dominican Republic. Regards, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace.

    Round Indicators
    Kent_7388 12/03/2018 Couples

    “Very mis-leading all inclusive vacation”

    So we just stayed for a week Nov 24- Dec 1, 2018. Here are the details of the trip that were good and bad: Not quite all-inclusive(mis-leading part): We choose to switch for the free unlimited golf, this is not correct.. It costs $75 US per round per person for a cart rental even thou you have "free" greens fees. You can stay at another resort and book online at website like teeoff.com for $91 US including green and cart fees at certain times. So if you choose this resort for the unlimited golf... think again. Food can cost more room service isn't included (unless you upgraded to premium- which we did) and you aren't allowed to take food from the 24 hour buffet at the bar. They charge for bowling ($15 US/per game), arcade, escape room game, and even pool tables. Wifi is an added expense unless you upgraded to premium when its free. You get free rentals for the wind surfer mini catamaran, after spending $50 US on lessons. Casino: Bring cash you want to spend there otherwise its a bit of a runaround. You can only gamble in US dollars, however, bank machine only dispenses Dominican peso's with a fee, then you have to pay another fee to switch those peso's to US to gamble. Room: We upgraded to a room on the 3rd floor (3571) that was a double wide suite (2 bathrooms) with a great view of the ocean. However do your homework on which rooms you will like, the rooms on the side have very limited view. We had the AC drain tray line plug up and pour water all over the closet. They say stocked daily minibar...this isn't true, I drank the 4 half beers the first day and they were never restocked the entire 7 days. Same goes for the hard liquor, once you drink it they don't give any more. Couple above our bedroom side was loud and it doesn't help that there is no sound barriers in the ceiling, so their lour drunk fighting and moving/ throwing things all night didn't help (every night). We phoned the front desk several times, however this is pointless.. the premium concierge couldn't care less. The ocean: when we were there, they had a seaweed problem for 5 of the 7 days. It covered like 10-14 feet up the beach so you couldn't walk along the beach or go to ocean without trudging through it. Less waves thou than other parts of the Dominican Republic so that's a plus. Food: breakfast buffets(premium of the other two) were underwhelming. You have to book your dinner reservations right away otherwise you be stuck with dinner times around 9 pm. I recommend around 6:15-6:45 pm because then the delays are less, if you book around 9 pm, you might have to wait until 9:45-10 to get in. Best place to eat is the Kyoto Japanese restaurant, make sure to specify the teppanyaki tables. All of our other restaurants were not good in either service or food. Just a heads up, lots of the dishes don't get washed well, so expect old food left on them or a layer of greasy film. Checking in: When checking in, if you are premium, check in at a side room after of course they sending you to the wrong line and you waiting thanks to the bellman. So if you are premium, just go the room on the left past the normal check ins. In that room there is no real place to line up, so you just stand there behind a set of chairs until its your turn. That gets to be a frustration. This is also where you book your dinner reservations, and the only place on the resort where you can get corona's. They also don't give you bag tags, so once i checked in. I said told the bellman while pointing to 3 bags, he actually loaded the wrong bags (they speak little to no English at this resort). Spa: when you check in, they give you a 2 for 1 coupon for the spa. We used this, however, its a separate price menu with inflated prices. Our cost $160 US for two-80 min massages (not bad actually for on resort prices), while a regular price there was $99 US for a 80 min massage per person, so again mis-leading. They let you use the hydrotherapy for free for an hour each day if you are premium, sounds great especially after a gym session. The hydrotherapy has issues, the 4 separate showers that do different things (only one worked), steam room didn't work, the cold pool and hot pool did work thou. So not bad if its free but would suck if you paid for it. The massage we had was poor quality, worse than the beach massage we had the week earlier at Tropical Treasure for more money. My lady was only using one hand halfheartedly for like 5 minutes on one foot doing the same thing, so I slowly rotated my torso and looked back... she was texting. Overall, its a very large resort with lots of walking, pools were fairly large so it didn't seem to cramped. We didn't use the pirate ship kids slide pool but that looked fun for family's I'm not sure if its an extra expense. We came from a week at Excellence el Carmen with a room with a private pool. This room had a better view but less quality. Staff was better an Excellence by a landslide and when they say everything is included its true there (only high end wines and excursions aren't included). This place would only be decent if you got it REAL cheap, have kids, and bring a lot of money for activities there. We mad multiple attempts to talk to the manager of premium concierge about some of the piss offs, however, Elvis and the other lady couldn't care less. I will never stay at this resort or any Barcelo resort again (we checked out the adults one also). Go to the excellence resorts for the minor difference in money, its way way worth it!
    See full review

    EVALUATION

    Round Indicators
    • december 6 2018
    • Winnipeg, Canada
    • Friends getaway

    PMuhar

    “Terrible food. Terrible Service. STAY AWAY. ROOM KEYS ARE $3”

    I stayed at barcelo bavaro palace not by choice but for a wedding. I was here for a week nov 23-dec 1. The location itself is pretty close to the airport only 15 minute taxi ride. Checking in was a nightmare. There was a line of 10 people ahead of me and only 3 people working the check in desk. Each person would take at least 15-20 minutes to check in. The food is absolutely terrible at this resort. At the buffets the description/name of the food did not match what was actually being served for at least 20% of the dishes. The food did not look good and of course did not taste good. There were lots of flies buzzing around as well. And once you take a seat, it is incredibly difficult to get anyones attention to get you cutlery. The service is garbage and nobody speaks english. I understand that you cant expect every country to speak your language, but for a resort that caters to a large american and canadian clientelle, you would think the employees would have some basic understanding of the english language. There were lots of visitors from russia as well and im sure the employees do not understand russian either. If you lose your room key, you have to pay $3 for a new one. If you do not return the room key at the end of your stay, you have to pay $3. Not a whole lot of money, but really? The beach is nice, the pools are great, and the facilities were kept pretty clean, but I would never go back and never recommend to anyone.

    EVALUATION

    Round Indicators
    • december 5 2018
    • Family

    Lesenok86

    “Attention people with allergies!!!!!!!!!”

    We just came back from this hotel and I can say: "Be careful if you have allergies"!!!!! My 5 year old is very allergic to fish, nuts and eggs. During our dinner on the second day after our arrival my son took some chicken nuggets in the kids' section which turned out to be FISH nuggets. Luckily he just touched the nuggets, otherwise the consequences could have been horrible. As the nuggets were very hot my husband split one for him; this is when we realized it wasn't chicken but fish. I've called the supervisor and showed him the nuggets, cooks were called, and after examination they have confirmed that by mistake instead of chicken nuggets, fish nuggets were put and labeled as chicken nuggets. Our room number was taken and we were advised that someone would contact us, but in reality no one even tried to do anything. Couple of days later I met the manager myself, it seemed that he was not aware of the incident, but told me the same thing that he would look into the matter and will get hold of us. The way the matter was handled showed to us that no one really cared and that we could expect anything, it turned out to be not a real vacation as we didn't' know what else to expect - what if someone left a piece of nut in a cookie that is not supposed to have nuts, or what if someone fried pancakes on the same top/pan where eggs were fried? I was really amazed by the way such a serious matter was handled. This was our 3rd time going to this place and I doubt that we'll ever go there again. Just to comment on my selection of the service: the service at the buffet is horrible - I've addressed multiple times that the dishes were dirty (let's say I pick up the spoon to feed oatmeal to my baby and the spoon has marks from previous person, or I pick up my cup to pour coffee and it has a circle from tea or coffee from before) but up until we left the issue was not fixed, as well as our table was not cleaned until we called the manager a couple of times. The only person whom I can say THANK YOU is the lady Yaniriz who was our house keeper, she was amazing!!!

    EVALUATION

    Round Indicators
    • december 4 2018
    • Jacksonville, Florida, United States
    • Couples

    atrain295

    “If you like food don't go.”

    This was my first trip to the DR. This hotel was amazing. Rooms were beautiful and clean. The public areas were awesome too. Zero complaints about the location, the facilities, or the people. But the food was horrible. The buffet food was gross. Everything looked good but most of it was horrible. We even tried the specialty resturants and they were barely edible. Needless to say the silver lining was that I lost weight on this all inclusive vacation. Will not be back until they completely replace their kitchen staff and management.

    EVALUATION

    Round Indicators
    • december 4 2018
    • Porto Alegre, RS
    • Family

    Andre L

    “Great hotel. Excellent structure, beach and service.”

    Great hotel.Excellent structure, beach and service. For kids it's perfect. We also stayed 3 days at the Palladium Punta Cana and I can confirm that the Barcelo Bavaro is much better. We recomend the japanese restaurante.

    The hotel has answered

    Javier C, General Manager at Barcelo Bavaro Palace, responded to this review
    Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Bavaro Palace hotel and are delighted to read that we were able to match your expectations. We want to thank you for choosing us as the destination for the enjoyment of well-deserved days of rest and relaxation. We are honored of having been part of these memories. We are very pleased to hear that our services and facilities met your family’s expectations; we really appreciated your impressions in regards to our food and beautiful beach. We look forward to greet you all with open arms to our wonderful Caribbean paradise; our beloved Dominican Republic. Regards, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace.

    EVALUATION

    Round Indicators
    • december 3 2018
    • Couples

    Kent_7388

    “Very mis-leading all inclusive vacation”

    So we just stayed for a week Nov 24- Dec 1, 2018. Here are the details of the trip that were good and bad: Not quite all-inclusive(mis-leading part): We choose to switch for the free unlimited golf, this is not correct.. It costs $75 US per round per person for a cart rental even thou you have "free" greens fees. You can stay at another resort and book online at website like teeoff.com for $91 US including green and cart fees at certain times. So if you choose this resort for the unlimited golf... think again. Food can cost more room service isn't included (unless you upgraded to premium- which we did) and you aren't allowed to take food from the 24 hour buffet at the bar. They charge for bowling ($15 US/per game), arcade, escape room game, and even pool tables. Wifi is an added expense unless you upgraded to premium when its free. You get free rentals for the wind surfer mini catamaran, after spending $50 US on lessons. Casino: Bring cash you want to spend there otherwise its a bit of a runaround. You can only gamble in US dollars, however, bank machine only dispenses Dominican peso's with a fee, then you have to pay another fee to switch those peso's to US to gamble. Room: We upgraded to a room on the 3rd floor (3571) that was a double wide suite (2 bathrooms) with a great view of the ocean. However do your homework on which rooms you will like, the rooms on the side have very limited view. We had the AC drain tray line plug up and pour water all over the closet. They say stocked daily minibar...this isn't true, I drank the 4 half beers the first day and they were never restocked the entire 7 days. Same goes for the hard liquor, once you drink it they don't give any more. Couple above our bedroom side was loud and it doesn't help that there is no sound barriers in the ceiling, so their lour drunk fighting and moving/ throwing things all night didn't help (every night). We phoned the front desk several times, however this is pointless.. the premium concierge couldn't care less. The ocean: when we were there, they had a seaweed problem for 5 of the 7 days. It covered like 10-14 feet up the beach so you couldn't walk along the beach or go to ocean without trudging through it. Less waves thou than other parts of the Dominican Republic so that's a plus. Food: breakfast buffets(premium of the other two) were underwhelming. You have to book your dinner reservations right away otherwise you be stuck with dinner times around 9 pm. I recommend around 6:15-6:45 pm because then the delays are less, if you book around 9 pm, you might have to wait until 9:45-10 to get in. Best place to eat is the Kyoto Japanese restaurant, make sure to specify the teppanyaki tables. All of our other restaurants were not good in either service or food. Just a heads up, lots of the dishes don't get washed well, so expect old food left on them or a layer of greasy film. Checking in: When checking in, if you are premium, check in at a side room after of course they sending you to the wrong line and you waiting thanks to the bellman. So if you are premium, just go the room on the left past the normal check ins. In that room there is no real place to line up, so you just stand there behind a set of chairs until its your turn. That gets to be a frustration. This is also where you book your dinner reservations, and the only place on the resort where you can get corona's. They also don't give you bag tags, so once i checked in. I said told the bellman while pointing to 3 bags, he actually loaded the wrong bags (they speak little to no English at this resort). Spa: when you check in, they give you a 2 for 1 coupon for the spa. We used this, however, its a separate price menu with inflated prices. Our cost $160 US for two-80 min massages (not bad actually for on resort prices), while a regular price there was $99 US for a 80 min massage per person, so again mis-leading. They let you use the hydrotherapy for free for an hour each day if you are premium, sounds great especially after a gym session. The hydrotherapy has issues, the 4 separate showers that do different things (only one worked), steam room didn't work, the cold pool and hot pool did work thou. So not bad if its free but would suck if you paid for it. The massage we had was poor quality, worse than the beach massage we had the week earlier at Tropical Treasure for more money. My lady was only using one hand halfheartedly for like 5 minutes on one foot doing the same thing, so I slowly rotated my torso and looked back... she was texting. Overall, its a very large resort with lots of walking, pools were fairly large so it didn't seem to cramped. We didn't use the pirate ship kids slide pool but that looked fun for family's I'm not sure if its an extra expense. We came from a week at Excellence el Carmen with a room with a private pool. This room had a better view but less quality. Staff was better an Excellence by a landslide and when they say everything is included its true there (only high end wines and excursions aren't included). This place would only be decent if you got it REAL cheap, have kids, and bring a lot of money for activities there. We mad multiple attempts to talk to the manager of premium concierge about some of the piss offs, however, Elvis and the other lady couldn't care less. I will never stay at this resort or any Barcelo resort again (we checked out the adults one also). Go to the excellence resorts for the minor difference in money, its way way worth it!

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