Barceló Hotel Beach Bávaro Palace Deluxe
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Map and location

Carretera Bávaro Km. 1, Playa Bávaro   23301 Punta Cana La Altagracia ,   República Dominicana  


Points of Interest

11 mi Punta Cana International Airport

383 yards The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Bávaro Palace

4.0/5 Round Indicators
| 18299 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

52% Complete

9695

Very good

25% Complete

4660

Average

10% Complete

2003

Poor

5% Complete

1054

Very poor

4% Complete

887

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    Round Indicators
    Jeanette S 12/17/2018 Couples

    “Signature restaurant Chef Gourmet fabulous”

    The food was not your run of the mill hotel chain fayre. fresh and beautifully presented. The service was attentive and efficient especially Luis Martinez who deserves particular praise for making our experience truly special
    Round Indicators
    dfosterdayton Dayton, Ohio. 12/17/2018 Family

    “Nice resort but could use some updates”

    Let's start with the positives. This resort is huge! The rooms were very nice. We were welcomed with flowers, 2 bottles of rum, refrigerator stocked with water, soda, juice and club soda. Also coffee and snacks. Nice towels and bathroom amenities. Nice robes and slippers. Check in was a little slow but staff was nice. Property was beautiful. Really nice golf course. Beautiful pools. Really nice beach. Nice workout facility and spa. Beautiful theatre. I didn't visit all the restaurants but did go to both buffets, sports bar, seafood, steak house, japanese restaurant and golf club house. Not crazy about the food. Most in our group experienced some sort of stomach issues. I liked the food in the sports bar better than all the rest except Japanese restaurant..food there was really good. We got resort credits but could only use as a discount for items at resort, wasn't happy about that. Casino was very limit. WiFi was horrible. You had to pay a daily rate if you were not a Premium guest. Free in casino but connection not great. Hassled by resort to talk about time shares options. I do not like to waste my time doing this while I am on vacation. Overall a really nice time.
    Round Indicators
    Ainsley H 12/16/2018 Family

    “Don't Visit With Small Kids!!!!!”

    We arrived Dec. 8 and booked flights home on Dec. 13 after our 2 year old daughter had a febrile seizure on the 12th (we thought it was due to dehydration but was the start of the virus). Our 1 year old son was diagnosed with hand foot mouth as well when we took the ambulance to the nearby hospital after my daughter's seizure. I do need to thank the staff and tourists who came running to help me, especially the lifeguard from Pirate Island Water Park, who picked up my daughter and ran her to the doctor's office on the property with me. The doctor and nurses at the hotel clinic were very helpful and I thank them for that. The next day numerous staff checked to see how our kids were, which was much appreciated. The hospital pediatrician was also great with our kids. We were prescribed 2 medications that (as I predicted) our Canadian pediatrician deemed useless given the diagnoses. And they never provided us with the actual lab work results for my daughter's bloodwork. We were shown them and then told they had been given to us. When we had hotel staff and insurance call to collect it, they said they didn't have the paperwork, which seems ludicrous to me. We all know it can br a money grab when you require healthcare outside of your country, however I was glad to let them charge us $1500 for the 3 hours we were there as the facility was clean and my children were safe. However, I write this to caution other parents from taking small children. While coxsackie virus is not life-threatening, it is not something you should have to deal with on vacation and from the comments on this page, it seems it is a recurring issue at this resort. Save your money and sanity and book elsewhere. If the ambulance and hospital events don't do it, the 4+ hours of travel home with sick kids will make you wish you'd gone elsewhere. We are home now "relaxing" after our vacation. I hope Barcélo takes some steps to figure out why this is a recurring problem on the resort. For adults, the resort is lovely, food is decent, sand on the beach is excellent, but I think there are bette options out there. And if you have kids, I'd say take a hard pass on this one.
    Round Indicators
    O4533MKdianep Newmarket, Canada. 12/15/2018 Family

    “Amazing service -Front Desk Wendy Gonzales”

    Wendy Gonzales made our family trip sensational by going beyond the norm to ensure the 9 of us were happy and comfortable! Amazing service, courteous and followed through. Wendy is just one of the many reasons that this is our fifth vacation to Barcelo Palace. Beach and pools are amazing-something for all ages. I am a picky about food and the quality and selection even at the buffet restaurants is excellent! Thank you Barcelo! We will keep coming back and recommending you!
    Round Indicators
    994123 12/13/2018 Family

    “First negative review I've had to make”

    Most disappointing vacation experience we've ever had. Our family of 5 arrived on 12-2-18 and Staff at the Barceló Bavaro Palace are not friendly at all, so we figured it might be cultural and moved on to check in which was pretty fast but not accommodating. Our family booked this vacation along with other family staying at the same hotel (12 members total). We had tried reserving dinners before arriving and were told because we had the premium all inclusive we could just do it together during check-in. That was a big lie we were not granted any dinners together at check in. According to them there was no space available for our group until after 10pm which if you have young children is literally impossible to do. So we proceeded to our rooms. Not at all what we had seen online. The so called Family Junior Suite Premium Level was worse than a run down Motel 6, had huge dead roaches on the floor next to our bed, door between rooms didn't lock, sheets we're dirty, bathroom showers were disgusting, filled with grime and mold on walls, shower water could not be adjusted, it was either cold or scorching hot, air conditioner was not working in one of the bedrooms. One small fridge for both rooms which was not cold at all and could not be adjusted. I immediately called the front desk to notify them of all the issues and was told maintenance and cleaning crew would be sent ASAP, I requested a room change and was transferred to about five different extensions having to explain the reason all five times until I spoke to Elvis and he stated that because of hotel availability we would have to stay in the same room but would be able to switch room by Tues. 12-4 which never happened. At this point I had already wasted more than 2 hours on the phone with no positive outcome. I was so upset but decided that I would not waste any more of my families vacation time trying to compromise with rude incompetent staff. Staff is not very informative and everyone seems to get bugged when asked questions about amenities. The location was beautiful. Beach was nice but full of sea weed. Food was very bad and restaurant accommodations are impossible to get at a decent time even though no restaurant was even half full when we had dinner. Plenty to do for the whole family but everything is so far apart because of the size of Hotel. No wait in beach or pool areas, very disappointing because who wants to dressed to go get something to eat when trying to relax. Overall this was a horrible experience and would not wish it upon anyone. After so much time planning and money spent on this trip I really tried to make the most of it but it was pretty difficult. We'll never return here.

    EVALUATION

    Round Indicators

    • december 17 2018
    • Couples

    Jeanette S

    “Signature restaurant Chef Gourmet fabulous”


    The food was not your run of the mill hotel chain fayre. fresh and beautifully presented. The service was attentive and efficient especially Luis Martinez who deserves particular praise for making our experience truly special


    EVALUATION

    Round Indicators

    • december 17 2018
    • Dayton, Ohio
    • Family

    dfosterdayton

    “Nice resort but could use some updates”


    Let's start with the positives. This resort is huge! The rooms were very nice. We were welcomed with flowers, 2 bottles of rum, refrigerator stocked with water, soda, juice and club soda. Also coffee and snacks. Nice towels and bathroom amenities. Nice robes and slippers. Check in was a little slow but staff was nice. Property was beautiful. Really nice golf course. Beautiful pools. Really nice beach. Nice workout facility and spa. Beautiful theatre. I didn't visit all the restaurants but did go to both buffets, sports bar, seafood, steak house, japanese restaurant and golf club house. Not crazy about the food. Most in our group experienced some sort of stomach issues. I liked the food in the sports bar better than all the rest except Japanese restaurant..food there was really good. We got resort credits but could only use as a discount for items at resort, wasn't happy about that. Casino was very limit. WiFi was horrible. You had to pay a daily rate if you were not a Premium guest. Free in casino but connection not great. Hassled by resort to talk about time shares options. I do not like to waste my time doing this while I am on vacation. Overall a really nice time.


    EVALUATION

    Round Indicators

    • december 16 2018
    • Family

    Ainsley H

    “Don't Visit With Small Kids!!!!!”


    We arrived Dec. 8 and booked flights home on Dec. 13 after our 2 year old daughter had a febrile seizure on the 12th (we thought it was due to dehydration but was the start of the virus). Our 1 year old son was diagnosed with hand foot mouth as well when we took the ambulance to the nearby hospital after my daughter's seizure. I do need to thank the staff and tourists who came running to help me, especially the lifeguard from Pirate Island Water Park, who picked up my daughter and ran her to the doctor's office on the property with me. The doctor and nurses at the hotel clinic were very helpful and I thank them for that. The next day numerous staff checked to see how our kids were, which was much appreciated. The hospital pediatrician was also great with our kids. We were prescribed 2 medications that (as I predicted) our Canadian pediatrician deemed useless given the diagnoses. And they never provided us with the actual lab work results for my daughter's bloodwork. We were shown them and then told they had been given to us. When we had hotel staff and insurance call to collect it, they said they didn't have the paperwork, which seems ludicrous to me. We all know it can br a money grab when you require healthcare outside of your country, however I was glad to let them charge us $1500 for the 3 hours we were there as the facility was clean and my children were safe. However, I write this to caution other parents from taking small children. While coxsackie virus is not life-threatening, it is not something you should have to deal with on vacation and from the comments on this page, it seems it is a recurring issue at this resort. Save your money and sanity and book elsewhere. If the ambulance and hospital events don't do it, the 4+ hours of travel home with sick kids will make you wish you'd gone elsewhere. We are home now "relaxing" after our vacation. I hope Barcélo takes some steps to figure out why this is a recurring problem on the resort. For adults, the resort is lovely, food is decent, sand on the beach is excellent, but I think there are bette options out there. And if you have kids, I'd say take a hard pass on this one.


    EVALUATION

    Round Indicators

    • december 15 2018
    • Newmarket, Canada
    • Family

    O4533MKdianep

    “Amazing service -Front Desk Wendy Gonzales”


    Wendy Gonzales made our family trip sensational by going beyond the norm to ensure the 9 of us were happy and comfortable! Amazing service, courteous and followed through. Wendy is just one of the many reasons that this is our fifth vacation to Barcelo Palace. Beach and pools are amazing-something for all ages. I am a picky about food and the quality and selection even at the buffet restaurants is excellent! Thank you Barcelo! We will keep coming back and recommending you!


    EVALUATION

    Round Indicators

    • december 13 2018
    • Family

    994123

    “First negative review I've had to make”


    Most disappointing vacation experience we've ever had. Our family of 5 arrived on 12-2-18 and Staff at the Barceló Bavaro Palace are not friendly at all, so we figured it might be cultural and moved on to check in which was pretty fast but not accommodating. Our family booked this vacation along with other family staying at the same hotel (12 members total). We had tried reserving dinners before arriving and were told because we had the premium all inclusive we could just do it together during check-in. That was a big lie we were not granted any dinners together at check in. According to them there was no space available for our group until after 10pm which if you have young children is literally impossible to do. So we proceeded to our rooms. Not at all what we had seen online. The so called Family Junior Suite Premium Level was worse than a run down Motel 6, had huge dead roaches on the floor next to our bed, door between rooms didn't lock, sheets we're dirty, bathroom showers were disgusting, filled with grime and mold on walls, shower water could not be adjusted, it was either cold or scorching hot, air conditioner was not working in one of the bedrooms. One small fridge for both rooms which was not cold at all and could not be adjusted. I immediately called the front desk to notify them of all the issues and was told maintenance and cleaning crew would be sent ASAP, I requested a room change and was transferred to about five different extensions having to explain the reason all five times until I spoke to Elvis and he stated that because of hotel availability we would have to stay in the same room but would be able to switch room by Tues. 12-4 which never happened. At this point I had already wasted more than 2 hours on the phone with no positive outcome. I was so upset but decided that I would not waste any more of my families vacation time trying to compromise with rude incompetent staff. Staff is not very informative and everyone seems to get bugged when asked questions about amenities. The location was beautiful. Beach was nice but full of sea weed. Food was very bad and restaurant accommodations are impossible to get at a decent time even though no restaurant was even half full when we had dinner. Plenty to do for the whole family but everything is so far apart because of the size of Hotel. No wait in beach or pool areas, very disappointing because who wants to dressed to go get something to eat when trying to relax. Overall this was a horrible experience and would not wish it upon anyone. After so much time planning and money spent on this trip I really tried to make the most of it but it was pretty difficult. We'll never return here.


    Barceló Hotel Beach Bávaro Palace Deluxe

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