Barceló Hotel Beach Bávaro Palace Deluxe
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Barceló Bávaro Palace

Carretera Bávaro Km. 1, Playa Bávaro   23301 Punta Cana La Altagracia ,   República Dominicana  


Points of Interest

11 mi Punta Cana International Airport

383 yards The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Bávaro Palace

4.0/5 Round Indicators
| 17088 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

9136

Very good

25% Complete

4362

Average

10% Complete

1826

Poor

5% Complete

966

Very poor

4% Complete

798

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    Round Indicators
    X9849DDantoniod Paramus, New Jersey. 07/14/2018 Family

    “Lack of customer service”

    We stayed in the family room section. The kids absolutely loved the water parks and it was very close to those and other kid activities. However we had many issues with our room and after 5 maintenance visits and days of complaining they FINALLY transferred us. But it wasn’t until we continuously requested/demanded the change. They were content in instructing us to throw our tissue in the wate basket because our toilet would not flush. We then had to approach the hotel for some sort of compensation for spending all of this money and not having a working toilet for 3 days. Even that was a big headache and a slap in the face when their offer was only a 25 min massage. All in all this is a huge resort with lots to do but with the size comes lack of a lot of things and I think customer service is one of those factors. It takes a very long time, 45 mins plus to just help book reg reservations - if you need help with abything else be sure to allot a good 1-2 hrs of sitting around the consierge desk in your room area to get things resolved.
    Round Indicators
    cpeat2018 Omaha, Nebraska. 07/14/2018 Family

    “Beautiful property with lots to do. Brush up on your Spanish”

    We had 6 in our party. Overall great experience for a variety of ages and interests. Pools were amazing and never felt crowded. Food was great even at the buffets and our little kids even found food to eat. We were platinum but still had difficulties getting reservations to any of the nicer restaurants. Also, most of the staff speak little English so wish I would have brushed up on some Spanish. I think we missed out on where all the activities were because we don't speak Spanish and had difficulties communicating. We were close to the main lobby so we lucked out. There is a tram that will take you to different parts of the resort if you aren't as lucky.
    Round Indicators
    499reginav livingston, United States. 07/14/2018 Family

    “Great Resort”

    Resort is great, check in was AWFUL, Restaurants are great except Japanese. Overall great experience. I would definitely come back. We had a duplex room so kids were downstairs and us upstairs. Loved that
    Round Indicators
    Elizbeth S 07/14/2018 Family

    “Amazing place to rest and eat good 😋”

    Everything was clean and employees treated us like family. I will love to come back soon. Food is amazing and they have a huge variety in the buffet. Entretainment is available almost 24/7 and they include you in their activities. Love this place!!!!
    Round Indicators
    srpdolphin Manassas, Virginia. 07/14/2018 Family

    “Resort good, but hard to get restaurant reservations.”

    The resort was good and we had fun especially with the beach water sports (catamarans specifically). The other beach/pool games were good also. One issue was trying to get reservations for dinner. My wife spent hours trying to get them.

    EVALUATION

    Round Indicators

    • july 14 2018
    • Paramus, New Jersey
    • Family

    X9849DDantoniod

    “Lack of customer service”


    We stayed in the family room section. The kids absolutely loved the water parks and it was very close to those and other kid activities. However we had many issues with our room and after 5 maintenance visits and days of complaining they FINALLY transferred us. But it wasn’t until we continuously requested/demanded the change. They were content in instructing us to throw our tissue in the wate basket because our toilet would not flush. We then had to approach the hotel for some sort of compensation for spending all of this money and not having a working toilet for 3 days. Even that was a big headache and a slap in the face when their offer was only a 25 min massage. All in all this is a huge resort with lots to do but with the size comes lack of a lot of things and I think customer service is one of those factors. It takes a very long time, 45 mins plus to just help book reg reservations - if you need help with abything else be sure to allot a good 1-2 hrs of sitting around the consierge desk in your room area to get things resolved.


    EVALUATION

    Round Indicators

    • july 14 2018
    • Omaha, Nebraska
    • Family

    cpeat2018

    “Beautiful property with lots to do. Brush up on your Spanish”


    We had 6 in our party. Overall great experience for a variety of ages and interests. Pools were amazing and never felt crowded. Food was great even at the buffets and our little kids even found food to eat. We were platinum but still had difficulties getting reservations to any of the nicer restaurants. Also, most of the staff speak little English so wish I would have brushed up on some Spanish. I think we missed out on where all the activities were because we don't speak Spanish and had difficulties communicating. We were close to the main lobby so we lucked out. There is a tram that will take you to different parts of the resort if you aren't as lucky.


    EVALUATION

    Round Indicators

    • july 14 2018
    • livingston, United States
    • Family

    499reginav

    “Great Resort”


    Resort is great, check in was AWFUL, Restaurants are great except Japanese. Overall great experience. I would definitely come back. We had a duplex room so kids were downstairs and us upstairs. Loved that


    EVALUATION

    Round Indicators

    • july 14 2018
    • Family

    Elizbeth S

    “Amazing place to rest and eat good 😋”


    Everything was clean and employees treated us like family. I will love to come back soon. Food is amazing and they have a huge variety in the buffet. Entretainment is available almost 24/7 and they include you in their activities. Love this place!!!!


    EVALUATION

    Round Indicators

    • july 14 2018
    • Manassas, Virginia
    • Family

    srpdolphin

    “Resort good, but hard to get restaurant reservations.”


    The resort was good and we had fun especially with the beach water sports (catamarans specifically). The other beach/pool games were good also. One issue was trying to get reservations for dinner. My wife spent hours trying to get them.


    Barceló Hotel Beach Bávaro Palace Deluxe

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