Barceló Hotel Beach Bávaro Palace Deluxe
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Map and location

Carretera Bávaro Km. 1, Playa Bávaro   23301 Punta Cana La Altagracia ,   República Dominicana  


Points of Interest

11 mi Punta Cana International Airport

383 yards The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

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Barceló Bávaro Palace

4.0/5 Round Indicators
| 18959 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

52% Complete

10017

Very good

25% Complete

4821

Average

11% Complete

2097

Poor

5% Complete

1098

Very poor

4% Complete

926

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    Round Indicators
    tracyW4457SN Hartford, Connecticut. 02/21/2019 Family

    “Great Place for families”

    great overall- Family rooms are great, Barcy water area very cute, food is very good overall, but if you have to ask a question, it is difficult to get answers, English is very limited. Shows need major updating and there should be more going on before 9p
    Round Indicators
    Brandy S 02/21/2019 Friends getaway

    “Absolutely Beautiful!”

    First of all, I have to say don't read too much into the horrible reviews! I was so worried beforehand and I found them to be completely inaccurate. I traveled to Barcelo Bavaro Palace Feb, 1st-8th with my mother (56) and myself (32). We had a wonderful time! If I could go back tomorrow, I would! We stayed in an Ocean Front Premium Jr Suite. I would definitely recommend to go with the premium room. You get access to a separate buffet for breakfast and lunch in the Coral Restaurant and have access to the Beach Adults Only side of the resort. Room We really liked where our room was located. It was room 5402 located on the 4th floor right behind the adults only pool with an excellent ocean view and next to the main building. The location was perfect and close to everything! The beds were very comfortable. The only thing we did not like was the shower. It was very difficult to get it the correct temp between scalding hot and cold. Also, the layout is a bit awkward. If I was with my significant other and not my mother I might have been a bigger issue. The toilet only has a partial frosted glass door, so you can hear pretty much everything. The air conditioner worked great, almost too good. We were cold sometimes but if you open the sliding door it shuts off. Our maid did an excellent job cleaning our room daily and even made us some towel art with pretty flowers that can be found around the grounds. She did forget to replace our beach towels once, but you could always find someone in the halls in the morning. We also did not see any bugs or critters, not one. Food Like I said, since we were premium we ate at the Coral premium buffet for breakfast, which was really good! I usually ate ham, hashbrowns or cheesy potatoes, and pancakes or French toast and a mimosa. The lunch buffet was just ok, but we found out half way through the week that you could have a sit down lunch with a menu over at the Hole 19, which wasn’t too far of a walk. The Carbonara pizza is amazing! We ate at an al la cart restaurant each night. We went to Kyoto teppanyaki, Chez Gourmet (Beach), Santa Fe Steakhouse, Mexican Lindo, Hole 19, and the Italian. They were all very good, but Chez Gourmet was the best! I had the chateaubriand and it was amazing! The teppanyaki was really good too and the show was awesome. A lot of reviews said the food was terrible but we did not find that to be true at all. Sometimes the buffet food would be cold but what do you expect. It was easy to pick and choose around that. Beach/Pool/Bars The beach is absolutely beautiful!! There are little to no waves so you could actually go out there and swim or just wade around. The best beach I have ever been too! The only pool we spent time at was El Cielo, the adults only pool. No kids, so it was very relaxing. We rented a cabana 2 days, which was $15 a day. Totally worth it. We loved the bar by the adults only. The bartenders there are the best! So friendly and always made our drinks in our large cups. We also went to the Coffee, Cigar, and Rum bar a couple nights after dinner, which they have a really good coffee and banana liquor drink. So good! Service The service was always pretty good. In the morning sometimes we would have to wait a few minutes to get our drinks at the buffet, but besides that it was really good! All of the staff was always friendly. There is a little bit of a language barrier sometimes, but we always got what we needed and wanted. I only know a very little bit of Spanish and didn’t usually need it. It was fun to learn some new phrases from the staff! I don’t understand why some people on here say the staff is rude. I did not get that impression at all! But then again, we are friendly people. Excursions We did not go with any excursions from the hotel, but went with Hispanola Aquatic Adventures, which I did last year. It’s so fun! It’s a half day and you go snorkeling, then to an island for a Coco Loco coconut drink, then you have lunch/dinner on the boat, and finally to a natural pool. They have a floating kitchen that you pull up too and there are different food options. I had the surf and turf, so steak and lobster! I would highly recommend it! It leaves from next door to the Beach hotel at the market, so you don’t have to travel all day to go out and have a good time and we just walked the beach back. Nightlife We never went to any of the shows or the sports bar. We did go to the Casino a couple nights, which was fun. We also went to the Disco on Madonna night. They put on a little show and it was super fun! We didn’t really stay up to late, which is why we never made it to any of the shows. We heard they were really good though. Overall, I LOVED this place and would definitely return and would recommend it to anyone! If you don’t want kids around, stay at Barcelo Bavaro Beach, but we didn’t mind that much. It was nice to be close to all of the amenities. And once again, don’t read too much into the bad reviews. Some people will never be happy and complain about everything!
    Round Indicators
    Tony G 02/21/2019 Family

    “Hand foot and disease worst vacation!”

    This hotel was short awful and dirty. I went there on a family vacation and my son caught hand foot and mouth disease after using their swimming pools and taking him to their restaurants. He sat in there high chair which was never cleaned by staff. We constantly wiped down everything we put our baby on and he still caught this awful disease. Now my wife is showing signs I have a rash on her body and will likely be diagnosed with the same problem. I want anyone that takes their children to this resort to take extra precaution where you place your kids. The hotel did nothing to warn us even though they knew that this was an issue that had been going on for the past month. Out of common courtesy and respect for their patrons they should have either put up signs or informed us that we need to take extra precautions because of the outbreak that is going on around the resort. We immediately changed our flights to come home early and end our vacation because we needed to keep our son quarantined to stop any risk of spreading the disease. The hotel did nothing to accommodate us and a staff ended up trying to blame us for putting our kid in dirty places. The only dirty places we had our kid was there Resort, swimming pools, restaurants, baby chair, and room. So it's very unfortunate that they try to put the blame of their lack of Sanitation on their customers. They should show up for their problems and correct the situation by shutting down portions of the resort that need to be sanitized. Instead they go on like business as usual ignoring the dangers and disgusting facilities they provide to their guests. I would never go back to this Resort and if I could I would give the Bavaro Bravo's Palace a negative reviews.
    Round Indicators
    Companion17463585694 Myrtle Beach, South Carolina. 02/21/2019 Solo travel

    “Vacation”

    Booked the adults only area but was “upgraded “ to area where children were allowed. Also the walk was extremely long from the building that they “upgraded “ me to pool and food services. I’m 74 and the walk was too strenuous. Don’t believe them when they tell you they are upgrading your room. Check location before you unpack. Sure they were willing to send me to some other room but after unpacking from a long flight the last thing I wanted to do was repack and move. Beware
    Round Indicators
    523JohnA 02/21/2019 Couples

    “Extraordinary Property with a few advisory notes”

    We stayed at the Bavaro Palace in one of their premier, ocean-front rooms for seven nights in February 2019, eating at many of the a la carte restaurants and using some but not all of the many services. If you go, as entirely positive we would say the facility, location, beaches, and detailed cleanliness of the property as we experienced it were outstanding. One has to choose spots where there is less sea grass if you like a sandy bottom swimming point of entry, and the property seems to be along a trade wind shore so was quite breezy, but that's nitpicking. The beaches are truly beautiful, and well equipped with chairs. One can locate closer to the Palace and have quicker access to beach-near bars and pools, but we actually were all the way at the south end of the property and liked that the beach was quieter and less busy -- a good trade for us to have a couple mins on foot to get a drink. We previously stayed at the Barcelo Palace in Riviera Maya, and that is why we picked this property as another Barcelo experience. By comparison, we would say that the service culture at the Bavaro property fell significantly short of that we experienced in Mexico. I realize that many factors contribute to creating a service culture and having a pleasant service experience, but it just seemed too consistent and widespread for me not to comment. In Mexico, we were so impressed with how virtually every staff member went out of their way to be friendly, welcoming, and express interest in us having a positive experience. By contrast, a large percentage of the Bavaro staff seemed close to indifferent and more perfunctory. Food quality also depends a lot on whether you are a 'foodie' and if you have a wide palate or more limited. We are admitted "food snobs" and looked forward to getting back to a higher service and total food quality, but that doesn't mean there weren't good foods to be found. We came to love our breakfasts in the Premier level Coral restaurant with server Jennifer -- she was a shining exception and a delight. So, a bit of a mixed review, but you can have an incredible time at this lovely property if you can focus on the many outstanding features.

    EVALUATION

    Round Indicators

    • february 21 2019
    • Hartford, Connecticut
    • Family

    tracyW4457SN

    “Great Place for families”


    great overall- Family rooms are great, Barcy water area very cute, food is very good overall, but if you have to ask a question, it is difficult to get answers, English is very limited. Shows need major updating and there should be more going on before 9p


    EVALUATION

    Round Indicators

    • february 21 2019
    • Friends getaway

    Brandy S

    “Absolutely Beautiful!”


    First of all, I have to say don't read too much into the horrible reviews! I was so worried beforehand and I found them to be completely inaccurate. I traveled to Barcelo Bavaro Palace Feb, 1st-8th with my mother (56) and myself (32). We had a wonderful time! If I could go back tomorrow, I would! We stayed in an Ocean Front Premium Jr Suite. I would definitely recommend to go with the premium room. You get access to a separate buffet for breakfast and lunch in the Coral Restaurant and have access to the Beach Adults Only side of the resort. Room We really liked where our room was located. It was room 5402 located on the 4th floor right behind the adults only pool with an excellent ocean view and next to the main building. The location was perfect and close to everything! The beds were very comfortable. The only thing we did not like was the shower. It was very difficult to get it the correct temp between scalding hot and cold. Also, the layout is a bit awkward. If I was with my significant other and not my mother I might have been a bigger issue. The toilet only has a partial frosted glass door, so you can hear pretty much everything. The air conditioner worked great, almost too good. We were cold sometimes but if you open the sliding door it shuts off. Our maid did an excellent job cleaning our room daily and even made us some towel art with pretty flowers that can be found around the grounds. She did forget to replace our beach towels once, but you could always find someone in the halls in the morning. We also did not see any bugs or critters, not one. Food Like I said, since we were premium we ate at the Coral premium buffet for breakfast, which was really good! I usually ate ham, hashbrowns or cheesy potatoes, and pancakes or French toast and a mimosa. The lunch buffet was just ok, but we found out half way through the week that you could have a sit down lunch with a menu over at the Hole 19, which wasn’t too far of a walk. The Carbonara pizza is amazing! We ate at an al la cart restaurant each night. We went to Kyoto teppanyaki, Chez Gourmet (Beach), Santa Fe Steakhouse, Mexican Lindo, Hole 19, and the Italian. They were all very good, but Chez Gourmet was the best! I had the chateaubriand and it was amazing! The teppanyaki was really good too and the show was awesome. A lot of reviews said the food was terrible but we did not find that to be true at all. Sometimes the buffet food would be cold but what do you expect. It was easy to pick and choose around that. Beach/Pool/Bars The beach is absolutely beautiful!! There are little to no waves so you could actually go out there and swim or just wade around. The best beach I have ever been too! The only pool we spent time at was El Cielo, the adults only pool. No kids, so it was very relaxing. We rented a cabana 2 days, which was $15 a day. Totally worth it. We loved the bar by the adults only. The bartenders there are the best! So friendly and always made our drinks in our large cups. We also went to the Coffee, Cigar, and Rum bar a couple nights after dinner, which they have a really good coffee and banana liquor drink. So good! Service The service was always pretty good. In the morning sometimes we would have to wait a few minutes to get our drinks at the buffet, but besides that it was really good! All of the staff was always friendly. There is a little bit of a language barrier sometimes, but we always got what we needed and wanted. I only know a very little bit of Spanish and didn’t usually need it. It was fun to learn some new phrases from the staff! I don’t understand why some people on here say the staff is rude. I did not get that impression at all! But then again, we are friendly people. Excursions We did not go with any excursions from the hotel, but went with Hispanola Aquatic Adventures, which I did last year. It’s so fun! It’s a half day and you go snorkeling, then to an island for a Coco Loco coconut drink, then you have lunch/dinner on the boat, and finally to a natural pool. They have a floating kitchen that you pull up too and there are different food options. I had the surf and turf, so steak and lobster! I would highly recommend it! It leaves from next door to the Beach hotel at the market, so you don’t have to travel all day to go out and have a good time and we just walked the beach back. Nightlife We never went to any of the shows or the sports bar. We did go to the Casino a couple nights, which was fun. We also went to the Disco on Madonna night. They put on a little show and it was super fun! We didn’t really stay up to late, which is why we never made it to any of the shows. We heard they were really good though. Overall, I LOVED this place and would definitely return and would recommend it to anyone! If you don’t want kids around, stay at Barcelo Bavaro Beach, but we didn’t mind that much. It was nice to be close to all of the amenities. And once again, don’t read too much into the bad reviews. Some people will never be happy and complain about everything!


    EVALUATION

    Round Indicators

    • february 21 2019
    • Family

    Tony G

    “Hand foot and disease worst vacation!”


    This hotel was short awful and dirty. I went there on a family vacation and my son caught hand foot and mouth disease after using their swimming pools and taking him to their restaurants. He sat in there high chair which was never cleaned by staff. We constantly wiped down everything we put our baby on and he still caught this awful disease. Now my wife is showing signs I have a rash on her body and will likely be diagnosed with the same problem. I want anyone that takes their children to this resort to take extra precaution where you place your kids. The hotel did nothing to warn us even though they knew that this was an issue that had been going on for the past month. Out of common courtesy and respect for their patrons they should have either put up signs or informed us that we need to take extra precautions because of the outbreak that is going on around the resort. We immediately changed our flights to come home early and end our vacation because we needed to keep our son quarantined to stop any risk of spreading the disease. The hotel did nothing to accommodate us and a staff ended up trying to blame us for putting our kid in dirty places. The only dirty places we had our kid was there Resort, swimming pools, restaurants, baby chair, and room. So it's very unfortunate that they try to put the blame of their lack of Sanitation on their customers. They should show up for their problems and correct the situation by shutting down portions of the resort that need to be sanitized. Instead they go on like business as usual ignoring the dangers and disgusting facilities they provide to their guests. I would never go back to this Resort and if I could I would give the Bavaro Bravo's Palace a negative reviews.


    EVALUATION

    Round Indicators

    • february 21 2019
    • Myrtle Beach, South Carolina
    • Solo travel

    Companion17463585694

    “Vacation”


    Booked the adults only area but was “upgraded “ to area where children were allowed. Also the walk was extremely long from the building that they “upgraded “ me to pool and food services. I’m 74 and the walk was too strenuous. Don’t believe them when they tell you they are upgrading your room. Check location before you unpack. Sure they were willing to send me to some other room but after unpacking from a long flight the last thing I wanted to do was repack and move. Beware


    EVALUATION

    Round Indicators

    • february 21 2019
    • Couples

    523JohnA

    “Extraordinary Property with a few advisory notes”


    We stayed at the Bavaro Palace in one of their premier, ocean-front rooms for seven nights in February 2019, eating at many of the a la carte restaurants and using some but not all of the many services. If you go, as entirely positive we would say the facility, location, beaches, and detailed cleanliness of the property as we experienced it were outstanding. One has to choose spots where there is less sea grass if you like a sandy bottom swimming point of entry, and the property seems to be along a trade wind shore so was quite breezy, but that's nitpicking. The beaches are truly beautiful, and well equipped with chairs. One can locate closer to the Palace and have quicker access to beach-near bars and pools, but we actually were all the way at the south end of the property and liked that the beach was quieter and less busy -- a good trade for us to have a couple mins on foot to get a drink. We previously stayed at the Barcelo Palace in Riviera Maya, and that is why we picked this property as another Barcelo experience. By comparison, we would say that the service culture at the Bavaro property fell significantly short of that we experienced in Mexico. I realize that many factors contribute to creating a service culture and having a pleasant service experience, but it just seemed too consistent and widespread for me not to comment. In Mexico, we were so impressed with how virtually every staff member went out of their way to be friendly, welcoming, and express interest in us having a positive experience. By contrast, a large percentage of the Bavaro staff seemed close to indifferent and more perfunctory. Food quality also depends a lot on whether you are a 'foodie' and if you have a wide palate or more limited. We are admitted "food snobs" and looked forward to getting back to a higher service and total food quality, but that doesn't mean there weren't good foods to be found. We came to love our breakfasts in the Premier level Coral restaurant with server Jennifer -- she was a shining exception and a delight. So, a bit of a mixed review, but you can have an incredible time at this lovely property if you can focus on the many outstanding features.


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