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Barceló Hotel Beach Bávaro Palace Deluxe
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Map and location

Carretera Bávaro Km. 1, Playa Bávaro   23301 Punta Cana La Altagracia ,   República Dominicana  

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T + 1 809 686 5797

bavaro@barcelo.com

Points of Interest

11 mi Punta Cana International Airport

383 yards The Lakes Golf Course (by P.B. Dye)

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Barceló Bávaro Palace

4.0/5 Round Indicators
| 18290 Reviews

TOTAL EVALUATION

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

52% Complete

9689

Very good

25% Complete

4658

Average

10% Complete

2003

Poor

5% Complete

1053

Very poor

4% Complete

887

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    Round Indicators
    994123 12/13/2018 Family

    “First negative review I've had to make”

    Most disappointing vacation experience we've ever had. Our family of 5 arrived on 12-2-18 and Staff at the Barceló Bavaro Palace are not friendly at all, so we figured it might be cultural and moved on to check in which was pretty fast but not accommodating. Our family booked this vacation along with other family staying at the same hotel (12 members total). We had tried reserving dinners before arriving and were told because we had the premium all inclusive we could just do it together during check-in. That was a big lie we were not granted any dinners together at check in. According to them there was no space available for our group until after 10pm which if you have young children is literally impossible to do. So we proceeded to our rooms. Not at all what we had seen online. The so called Family Junior Suite Premium Level was worse than a run down Motel 6, had huge dead roaches on the floor next to our bed, door between rooms didn't lock, sheets we're dirty, bathroom showers were disgusting, filled with grime and mold on walls, shower water could not be adjusted, it was either cold or scorching hot, air conditioner was not working in one of the bedrooms. One small fridge for both rooms which was not cold at all and could not be adjusted. I immediately called the front desk to notify them of all the issues and was told maintenance and cleaning crew would be sent ASAP, I requested a room change and was transferred to about five different extensions having to explain the reason all five times until I spoke to Elvis and he stated that because of hotel availability we would have to stay in the same room but would be able to switch room by Tues. 12-4 which never happened. At this point I had already wasted more than 2 hours on the phone with no positive outcome. I was so upset but decided that I would not waste any more of my families vacation time trying to compromise with rude incompetent staff. Staff is not very informative and everyone seems to get bugged when asked questions about amenities. The location was beautiful. Beach was nice but full of sea weed. Food was very bad and restaurant accommodations are impossible to get at a decent time even though no restaurant was even half full when we had dinner. Plenty to do for the whole family but everything is so far apart because of the size of Hotel. No wait in beach or pool areas, very disappointing because who wants to dressed to go get something to eat when trying to relax. Overall this was a horrible experience and would not wish it upon anyone. After so much time planning and money spent on this trip I really tried to make the most of it but it was pretty difficult. We'll never return here.
    See full review
    Round Indicators
    Vacaylover100 12/13/2018 Family

    “so many CONS - overall - POOR experience”

    Hello, This resort has pros and cons but more cons than pros. Pro 1) Mexican restaurant was very yummy! 2) Japanese restaurant (Hibachi specifically) was great 3) Aesthetically appealing 4) The gift shop is amazing - they literally have everything you need especially travelling with children - examples: diapers, bottles, wipes, sunblock, soothers, children's ibuprofen and not too pricey for all this (MAIN Buffet) very pleasant. 5) Medical clinic on the resort is open late and is available if you need to get seen and they accept and work with insurance CONS 1) Customer service is TERRIBLE. They are so rude and they say things like "So what you want me to do now" so what do you want. They have NO concept of apologizing or even offering hospitality/ compensation;. Considering this a 5 star resort and def not cheap they should be more appreciative. Long story short our room was the not the right room and they basically pawned it off on sunwing saying its the reps fault blah blah - did not take ownership that I am on barcelo property now. Did not change my room, did not apologize etc....There is only one person that was great her name is Yuisley Guzman who works at the concierge desk. 2) LANGUAGE is a huge barrier, the staff barely knows english. It is very hard to communicate. 3) FOOD - extremely is bland and salty minus the two places I mentioned above. 4) Not really inclusive - water park is extra $ per day per person, bowling, arcade games etc.. (otherwise you are bored) 5) I am an experienced traveller and this resort has a lot of work to do. Usually when I go all inclusive or cruising they ADVISE you to book speciality restaurants in advance. Luckily my husband co worker has been there and we did it on the first day. They should tell people a lot of guests were upset that they could not get reservations. 6) I had to ask whats the entertainment - unlike other places they send you day itineraries in your room. If I did not know I wouldn't know there is a show at 10pm in the main hall etc. Entertainment is also lacking - barely anything to do. 7) CIGARETTES FOUND IN VANITY KIT IN MY ROOM. it should have been cotton and q tips I complained - they quickly grabbed it out of my hand and said ok Ill get you a vanity kit - IT WAS disgusting. rooms - if you do not book a junior suite - lets say you book a superior (which is standard room) it is a good 12 minute walk from all the main pools - very far.can be difficult with strollers children towels etc. 8) POOLS - So many broken tiles in the pools my husband cut his foot - need maintenance badly 9) Bar - only 1 swim up bar with multiple pools..... 10) SICKNESS - my son 11 months old - contracted HAND, FOOT, MOUTH disease and another virus. There needs to be a better filtration system in the kids pool. He had such a high fever, we had to re-book an emergency flight back to Canada earlier to get medical attention after he was rushed to a hospital in Punta Cana. 11) MANAGEMENT - they refuse to let you speak to a manager if you have a complaint. VERY unprofessional. There is a guy in concierge that literally sits and watches the line up of people and when you approach him he says his co workers will help you yet he is on his phone and doing NOTHING. This happened on multiple occasions. 12) After multiple issues they did not even offer to comp me anything or pay for a $30 TAXI. they will not try to make you happy you are just another number to them. TERRIBLE RESORT STAY AWAY TAKE YOUR FAMILY ELSEWHERE
    See full review
    Round Indicators
    78shelleyk 12/12/2018 Family

    “40th Birthday Trip with Family and Friends”

    We just got home from a week away in beautiful Punta Cana! We stayed in the family section at the Barcelo Bavaro Palace. The resort itself is beautiful and nicely upkept. We stayed in a family room as a family of 5 (two adults, two kids ages 8 & 9, and one infant) and it was a nice fit. The location of the room was great - bottom floor as requested and right outside of the Barcey water park. We went with our friends who are also a family of 5 with children close in ages to ours. The bar staff was attentive and friendly. The housekeeping staff was great and always quick to clean our rooms after we left for the morning. All of the pools were beautiful, clean, and the kids had a blast. The beach was gorgeous and we always managed to find chairs under the palm trees. Most staff was friendly. Biggest language barriers were at Guest Services - go figure??? Down sides: Food wasn’t great. We ate at the Buffet a lot because we were only able to get 6:3 reservations at the restaurants every night, but we never wanted to get off of the beach early enough to get ready for them! It was annoying because the reservations we did make the place wasn’t busy at all. We could have easily had our time pushed back to 7/7:30 without issue yet they said we couldn’t. Out of 8 of us 3/4 of us had stomach issues through the week. It happens though - not the biggest deal. Things I didn’t like - it’s a Caribbean island and get the only music playing through the entire hotel was classical Christmas music. I get in the lobby maybe, but when I’m at the pool play some upbeat music! Steel drums or something?!! There was only one bar in the pool Areas that had music. And it wasn’t very loud. You had to be right there to hear it. No wait staff at the pools or beach. Get your own drinks. Again, not a huge deal but I’m on vacation and I paid a lot of money - i’d like to be given the choice of getting up and walking to the bar myself or being brought a drink and give a tip! No food available or allowed at the pool Or beach. Kind of annoying that you have to get up and get dressed to go grab lunch. I’d like just to grab a sandwich or burger and eat by the water! Just some things I’ve enjoyed at other resorts and think Barcelo could use here.
    See full review

    Javier C, General Manager at Barcelo Bavaro Palace, responded to this review
     Dear Guest, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics We thank in the same way your feedback on the services that were not at your total satisfaction. Your suggestions have already been transmitted to our head department, who is working on improvements. The total satisfaction of our guests is our main objective; that is why we are constantly in pursuit of excellence. Thanks again for taking the time in letting us know your impression, it a pleasure to know that despite some situation you got a great family vacation, we hope welcome you to show our improvement. Regards, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace.

    Round Indicators
    anndevlaeminck Central Arizona, Arizona. 12/12/2018 Friends getaway

    “Great views and awesome bartenders!”

    Grounds were well kept. Maintenance staff was iffy - called 3 times about the refrigerator not working, and finally had to go to the Front Desk. Room was okay, but we weren't in there much - could have used a good cleaning. Food (buffet) was okay - fairly good variety, but "hot" food was rarely at proper temperature; and service staff (clearing tables, resetting silver and glass ware, etc) were just adequate. Kudos to the bartenders - always friendly and smiling, taught us a local phrase (k lo k, wa, wa, wa!).
    See full review

    Javier C, General Manager at Barcelo Bavaro Palace, responded to this review
     Dear Guest, We really appreciate that you share your positive experience in regards to your stay in our Barceló Bávaro Palace in the TripAdvisor. We appreciate your positive feedback and we are glad to know that you had a delightful stay and that you could enjoy our services and facilities. It‘s nice to hear that we have met your expectations and that in general our hotel. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It will be a pleasure for us to welcome you again in our hotel during your next vacations. Regards, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace.

    Round Indicators
    karenvW8171QZ Canada. 12/11/2018 Family

    “No FREE Wifi, horrible food, poor customer service”

    Overall the resort is catered to Eastern Europeans - definitely not North Americans. Even all of the signage is in Russian! It’s not ALL inclusive. There are many aspects that require additional payment. They have a Pirate water park which was really lame and that was $11 per person. Most of all, kids under about 7 years won’t make the height requirement for the slides. Don’t bother spending your money here! The French restaurant is $30 USD per person. A lot of the water sports are fee per use. The excursions are super expensive at about $114 per person. I don’t expect them to be free but those prices were a little steep. Customer service is awful. One of the managers there was just so rude. His first name is Daniel - didn’t get his last name; Short guy who’s bursting out of his clothes. He’s the manager at the front desk in the evenings. He shrugged his shoulders and just said “nothing I can do” when we complained about the first room that we were assigned which was on the golf course - about a 12 min walk with kids to anything family oriented and to the restaurants. The resort staff barely speak English or even make an attempt. They’ll just respond in Spanish. Compared to much of the other Caribbean places, I found the staff here to almost be snooty. I found they didn’t even try working for a tip, except at the Japanese restaurant where they’ll ask outright before service starts. NO FREE WIFI. In 2018 this is just unheard off in a 4.5 Star all inclusive. They claim Internet is the most expensive in the Dominican Republic. We had to spend $120 USD on wifi and it was the worst kind where you could only use ONE device at a time. It was just awful. I’d be happy if the $120 I spent to buy two WiFi passes could be shared simultaneously. They also don’t tell you about the device restriction up front. You find out after the purchase. No refunds. They have a free WiFi zone right In front of the casino but the problem with that is that area is full of smokers. Limited seating. Limited hours for free WiFi. Too many restrictions for WiFi. The food was horrendous. If you like good food, this is not the place to go. It’s bland and just lacking on every level. We ate at almost all of the a la carte restaurants and sadly the buffet too and it was gross. I lost weight while here! It’s largely catered to the Eastern European crowd. The beach was stunning. The best beach I’ve been too. Water was clear with white sands. The room was nice - family suite. It definitely was comfortable. The shower heads did a slightly better job than someone spitting on your head. The water gets dangerously hot!! Have to supervise kids when the taps are running because the slightest move makes it boiling hot. The nightly entertainment was late - most often at 10 pm. If you have kids, this is a little late. Been to many places and this resort is severely lacking. The kids show was nothing short of sad and boring. The staff putting on the show put on forced effort. The Barcy club was alright - the only customer friendly staff on the resort! The theatre itself was lovely with that Dominican breeze but other than going there for a drink, nothing more to enjoy there. I certainly won’t return to this resort or any other Barcelo’s
    See full review

    Javier C, General Manager at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Receive a cordial greeting from all the team working at Barceló Bavaro Grand Resort. We have read your impressions through this page in regards to your experience during your stay with us. As a service-oriented company, we have a strong commitment to achieve our guests’ satisfaction; thus, your opinion is of the utmost importance to us. We understand reading your review that apparently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that, as reported on our website, the All Inclusive is related to drinks, meals, snacks and the entertainment program; The Spa, the Aquatic Park, Room Service, Wi-Fi, Bowling Centre, among others, are subject to a surcharge depending on availability. We are very sorry of not having achieved our guests’ satisfaction and we apologize if you perceived lack of attention from our part. I can assure you that it was never our intention, on the contrary our personnel is trained to accomplish our guests' requirements and needs as much as we can. We would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved, as they are decisive to the cost of your stay, and as is shown in our records our employee did his best upgrading and accommodating you close to all the kid’s facilities. I deeply lament that after all our efforts in making sure you have a memorable stay and the highest quality of service in our property we did not met your expectations anyways. We regret that your vacation did not turn out as you expected. We remain committed to ensuring that Barceló Hotels & Resorts´ reputation will reflect the excellent standards that we advertise and hope that despite the unusual circumstances surrounding your visit, you will consider Barceló Bávaro Palace again when planning future Caribbean travel. Regards, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace.

    EVALUATION

    Round Indicators
    • december 13 2018
    • Family

    994123

    “First negative review I've had to make”

    Most disappointing vacation experience we've ever had. Our family of 5 arrived on 12-2-18 and Staff at the Barceló Bavaro Palace are not friendly at all, so we figured it might be cultural and moved on to check in which was pretty fast but not accommodating. Our family booked this vacation along with other family staying at the same hotel (12 members total). We had tried reserving dinners before arriving and were told because we had the premium all inclusive we could just do it together during check-in. That was a big lie we were not granted any dinners together at check in. According to them there was no space available for our group until after 10pm which if you have young children is literally impossible to do. So we proceeded to our rooms. Not at all what we had seen online. The so called Family Junior Suite Premium Level was worse than a run down Motel 6, had huge dead roaches on the floor next to our bed, door between rooms didn't lock, sheets we're dirty, bathroom showers were disgusting, filled with grime and mold on walls, shower water could not be adjusted, it was either cold or scorching hot, air conditioner was not working in one of the bedrooms. One small fridge for both rooms which was not cold at all and could not be adjusted. I immediately called the front desk to notify them of all the issues and was told maintenance and cleaning crew would be sent ASAP, I requested a room change and was transferred to about five different extensions having to explain the reason all five times until I spoke to Elvis and he stated that because of hotel availability we would have to stay in the same room but would be able to switch room by Tues. 12-4 which never happened. At this point I had already wasted more than 2 hours on the phone with no positive outcome. I was so upset but decided that I would not waste any more of my families vacation time trying to compromise with rude incompetent staff. Staff is not very informative and everyone seems to get bugged when asked questions about amenities. The location was beautiful. Beach was nice but full of sea weed. Food was very bad and restaurant accommodations are impossible to get at a decent time even though no restaurant was even half full when we had dinner. Plenty to do for the whole family but everything is so far apart because of the size of Hotel. No wait in beach or pool areas, very disappointing because who wants to dressed to go get something to eat when trying to relax. Overall this was a horrible experience and would not wish it upon anyone. After so much time planning and money spent on this trip I really tried to make the most of it but it was pretty difficult. We'll never return here.

    EVALUATION

    Round Indicators
    • december 13 2018
    • Family

    Vacaylover100

    “so many CONS - overall - POOR experience”

    Hello, This resort has pros and cons but more cons than pros. Pro 1) Mexican restaurant was very yummy! 2) Japanese restaurant (Hibachi specifically) was great 3) Aesthetically appealing 4) The gift shop is amazing - they literally have everything you need especially travelling with children - examples: diapers, bottles, wipes, sunblock, soothers, children's ibuprofen and not too pricey for all this (MAIN Buffet) very pleasant. 5) Medical clinic on the resort is open late and is available if you need to get seen and they accept and work with insurance CONS 1) Customer service is TERRIBLE. They are so rude and they say things like "So what you want me to do now" so what do you want. They have NO concept of apologizing or even offering hospitality/ compensation;. Considering this a 5 star resort and def not cheap they should be more appreciative. Long story short our room was the not the right room and they basically pawned it off on sunwing saying its the reps fault blah blah - did not take ownership that I am on barcelo property now. Did not change my room, did not apologize etc....There is only one person that was great her name is Yuisley Guzman who works at the concierge desk. 2) LANGUAGE is a huge barrier, the staff barely knows english. It is very hard to communicate. 3) FOOD - extremely is bland and salty minus the two places I mentioned above. 4) Not really inclusive - water park is extra $ per day per person, bowling, arcade games etc.. (otherwise you are bored) 5) I am an experienced traveller and this resort has a lot of work to do. Usually when I go all inclusive or cruising they ADVISE you to book speciality restaurants in advance. Luckily my husband co worker has been there and we did it on the first day. They should tell people a lot of guests were upset that they could not get reservations. 6) I had to ask whats the entertainment - unlike other places they send you day itineraries in your room. If I did not know I wouldn't know there is a show at 10pm in the main hall etc. Entertainment is also lacking - barely anything to do. 7) CIGARETTES FOUND IN VANITY KIT IN MY ROOM. it should have been cotton and q tips I complained - they quickly grabbed it out of my hand and said ok Ill get you a vanity kit - IT WAS disgusting. rooms - if you do not book a junior suite - lets say you book a superior (which is standard room) it is a good 12 minute walk from all the main pools - very far.can be difficult with strollers children towels etc. 8) POOLS - So many broken tiles in the pools my husband cut his foot - need maintenance badly 9) Bar - only 1 swim up bar with multiple pools..... 10) SICKNESS - my son 11 months old - contracted HAND, FOOT, MOUTH disease and another virus. There needs to be a better filtration system in the kids pool. He had such a high fever, we had to re-book an emergency flight back to Canada earlier to get medical attention after he was rushed to a hospital in Punta Cana. 11) MANAGEMENT - they refuse to let you speak to a manager if you have a complaint. VERY unprofessional. There is a guy in concierge that literally sits and watches the line up of people and when you approach him he says his co workers will help you yet he is on his phone and doing NOTHING. This happened on multiple occasions. 12) After multiple issues they did not even offer to comp me anything or pay for a $30 TAXI. they will not try to make you happy you are just another number to them. TERRIBLE RESORT STAY AWAY TAKE YOUR FAMILY ELSEWHERE

    EVALUATION

    Round Indicators
    • december 12 2018
    • Family

    78shelleyk

    “40th Birthday Trip with Family and Friends”

    We just got home from a week away in beautiful Punta Cana! We stayed in the family section at the Barcelo Bavaro Palace. The resort itself is beautiful and nicely upkept. We stayed in a family room as a family of 5 (two adults, two kids ages 8 & 9, and one infant) and it was a nice fit. The location of the room was great - bottom floor as requested and right outside of the Barcey water park. We went with our friends who are also a family of 5 with children close in ages to ours. The bar staff was attentive and friendly. The housekeeping staff was great and always quick to clean our rooms after we left for the morning. All of the pools were beautiful, clean, and the kids had a blast. The beach was gorgeous and we always managed to find chairs under the palm trees. Most staff was friendly. Biggest language barriers were at Guest Services - go figure??? Down sides: Food wasn’t great. We ate at the Buffet a lot because we were only able to get 6:3 reservations at the restaurants every night, but we never wanted to get off of the beach early enough to get ready for them! It was annoying because the reservations we did make the place wasn’t busy at all. We could have easily had our time pushed back to 7/7:30 without issue yet they said we couldn’t. Out of 8 of us 3/4 of us had stomach issues through the week. It happens though - not the biggest deal. Things I didn’t like - it’s a Caribbean island and get the only music playing through the entire hotel was classical Christmas music. I get in the lobby maybe, but when I’m at the pool play some upbeat music! Steel drums or something?!! There was only one bar in the pool Areas that had music. And it wasn’t very loud. You had to be right there to hear it. No wait staff at the pools or beach. Get your own drinks. Again, not a huge deal but I’m on vacation and I paid a lot of money - i’d like to be given the choice of getting up and walking to the bar myself or being brought a drink and give a tip! No food available or allowed at the pool Or beach. Kind of annoying that you have to get up and get dressed to go grab lunch. I’d like just to grab a sandwich or burger and eat by the water! Just some things I’ve enjoyed at other resorts and think Barcelo could use here.

    The hotel has answered

    Javier C, General Manager at Barcelo Bavaro Palace, responded to this review
    Dear Guest, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics We thank in the same way your feedback on the services that were not at your total satisfaction. Your suggestions have already been transmitted to our head department, who is working on improvements. The total satisfaction of our guests is our main objective; that is why we are constantly in pursuit of excellence. Thanks again for taking the time in letting us know your impression, it a pleasure to know that despite some situation you got a great family vacation, we hope welcome you to show our improvement. Regards, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace.

    EVALUATION

    Round Indicators
    • december 12 2018
    • Central Arizona, Arizona
    • Friends getaway

    anndevlaeminck

    “Great views and awesome bartenders!”

    Grounds were well kept. Maintenance staff was iffy - called 3 times about the refrigerator not working, and finally had to go to the Front Desk. Room was okay, but we weren't in there much - could have used a good cleaning. Food (buffet) was okay - fairly good variety, but "hot" food was rarely at proper temperature; and service staff (clearing tables, resetting silver and glass ware, etc) were just adequate. Kudos to the bartenders - always friendly and smiling, taught us a local phrase (k lo k, wa, wa, wa!).

    The hotel has answered

    Javier C, General Manager at Barcelo Bavaro Palace, responded to this review
    Dear Guest, We really appreciate that you share your positive experience in regards to your stay in our Barceló Bávaro Palace in the TripAdvisor. We appreciate your positive feedback and we are glad to know that you had a delightful stay and that you could enjoy our services and facilities. It‘s nice to hear that we have met your expectations and that in general our hotel. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It will be a pleasure for us to welcome you again in our hotel during your next vacations. Regards, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace.

    EVALUATION

    Round Indicators
    • december 11 2018
    • Canada
    • Family

    karenvW8171QZ

    “No FREE Wifi, horrible food, poor customer service”

    Overall the resort is catered to Eastern Europeans - definitely not North Americans. Even all of the signage is in Russian! It’s not ALL inclusive. There are many aspects that require additional payment. They have a Pirate water park which was really lame and that was $11 per person. Most of all, kids under about 7 years won’t make the height requirement for the slides. Don’t bother spending your money here! The French restaurant is $30 USD per person. A lot of the water sports are fee per use. The excursions are super expensive at about $114 per person. I don’t expect them to be free but those prices were a little steep. Customer service is awful. One of the managers there was just so rude. His first name is Daniel - didn’t get his last name; Short guy who’s bursting out of his clothes. He’s the manager at the front desk in the evenings. He shrugged his shoulders and just said “nothing I can do” when we complained about the first room that we were assigned which was on the golf course - about a 12 min walk with kids to anything family oriented and to the restaurants. The resort staff barely speak English or even make an attempt. They’ll just respond in Spanish. Compared to much of the other Caribbean places, I found the staff here to almost be snooty. I found they didn’t even try working for a tip, except at the Japanese restaurant where they’ll ask outright before service starts. NO FREE WIFI. In 2018 this is just unheard off in a 4.5 Star all inclusive. They claim Internet is the most expensive in the Dominican Republic. We had to spend $120 USD on wifi and it was the worst kind where you could only use ONE device at a time. It was just awful. I’d be happy if the $120 I spent to buy two WiFi passes could be shared simultaneously. They also don’t tell you about the device restriction up front. You find out after the purchase. No refunds. They have a free WiFi zone right In front of the casino but the problem with that is that area is full of smokers. Limited seating. Limited hours for free WiFi. Too many restrictions for WiFi. The food was horrendous. If you like good food, this is not the place to go. It’s bland and just lacking on every level. We ate at almost all of the a la carte restaurants and sadly the buffet too and it was gross. I lost weight while here! It’s largely catered to the Eastern European crowd. The beach was stunning. The best beach I’ve been too. Water was clear with white sands. The room was nice - family suite. It definitely was comfortable. The shower heads did a slightly better job than someone spitting on your head. The water gets dangerously hot!! Have to supervise kids when the taps are running because the slightest move makes it boiling hot. The nightly entertainment was late - most often at 10 pm. If you have kids, this is a little late. Been to many places and this resort is severely lacking. The kids show was nothing short of sad and boring. The staff putting on the show put on forced effort. The Barcy club was alright - the only customer friendly staff on the resort! The theatre itself was lovely with that Dominican breeze but other than going there for a drink, nothing more to enjoy there. I certainly won’t return to this resort or any other Barcelo’s

    The hotel has answered

    Javier C, General Manager at Barcelo Bavaro Palace, responded to this review
    Dear Guest, Receive a cordial greeting from all the team working at Barceló Bavaro Grand Resort. We have read your impressions through this page in regards to your experience during your stay with us. As a service-oriented company, we have a strong commitment to achieve our guests’ satisfaction; thus, your opinion is of the utmost importance to us. We understand reading your review that apparently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that, as reported on our website, the All Inclusive is related to drinks, meals, snacks and the entertainment program; The Spa, the Aquatic Park, Room Service, Wi-Fi, Bowling Centre, among others, are subject to a surcharge depending on availability. We are very sorry of not having achieved our guests’ satisfaction and we apologize if you perceived lack of attention from our part. I can assure you that it was never our intention, on the contrary our personnel is trained to accomplish our guests' requirements and needs as much as we can. We would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved, as they are decisive to the cost of your stay, and as is shown in our records our employee did his best upgrading and accommodating you close to all the kid’s facilities. I deeply lament that after all our efforts in making sure you have a memorable stay and the highest quality of service in our property we did not met your expectations anyways. We regret that your vacation did not turn out as you expected. We remain committed to ensuring that Barceló Hotels & Resorts´ reputation will reflect the excellent standards that we advertise and hope that despite the unusual circumstances surrounding your visit, you will consider Barceló Bávaro Palace again when planning future Caribbean travel. Regards, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace.

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