Barceló Hotel Beach Bávaro Palace Deluxe
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Barceló Bávaro Palace

Carretera Bávaro Km. 1, Playa Bávaro   23301 Punta Cana La Altagracia ,   República Dominicana  


Points of Interest

11 mi Punta Cana International Airport

383 yards The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Bávaro Palace

4.0/5 Round Indicators
| 16615 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

8889

Very good

25% Complete

4259

Average

10% Complete

1777

Poor

5% Complete

924

Very poor

4% Complete

766

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    Round Indicators
    agaric321 05/24/2018 Couples

    “Terrible customer service at the reception desk”

    We were not given the right room we paid for nor did they want to accommodate us. It was our anniversary so you can only imagine how angry we were with two twin beds and no king bed .Half of our day was wasted for nothing. Stay away from this place it’s complete garbage
    Round Indicators
    r0sep322 New York City, New York. 05/24/2018 Couples

    “Dissapointed”

    The resort is beautiful and for the most part everyone of the staff was friendly, but starting with the front desk everyone is disorganized. There is also a language barrier to account for, if you do not speak Spanish it will be hard for you to get someone in the front desk to understand you. After being placed in a different room that was not ours twice, we were more surprised that no one even bothered to apologize. Then when it came to booking a private dinner at the pier with Guest services we were told it was fine they will call us to confirm the menu. No one called instead we called an hour before and everyone seemed confused to then finally be told that they had to cancel the dinner cause someone else was booked at that time slot. We left very dissapointed in this resort with the amount of disorganization.
    Round Indicators
    sleett Portage, Indiana. 05/24/2018 Friends getaway

    “Terrible”

    Our first all inclusive trip was nothing but disappointment. Din't get the room we paid and reserved for and top of that they wanted us to pay more!!!!!!!!!! Staffs at the buffet restaurant were rude and slow.
    Round Indicators
    Rey B Washington. 05/24/2018 Family

    “Nice Resort ”

    Nice resort. Amazing infrastructure. Beautiful beach -almost like a lagoon. No waves. Everything perfect with the exception of algae on the beach due to a sea storm. It did not bother me. Only things to improve: of 4-night-stay, 2 days TV did not work (bad signal) and 2 days air conditioning did not work (fortunately good weather and no need for TV). Also WiFi bad (slow and sometimes it does not work). Hotel should do quality control in room electronics (TV, internet and AC). Food in “reservation-restaurants” not good (Tokyo and Coral) but free. Maybe hotel should consider charging but improving restaurant service -as other resorts do. Cafeteria food OK. All other perfect. Clean and friendly resort. I would recommend it.
    Round Indicators
    Fashion s 05/23/2018 Family

    “Our last time staying here”

    Barcelo Bavaro Palace review Have stayed at the resort twice now, first time may 2017 and again may 2018. Beach: had much less seaweed last year. Much more seaweed now. They clean it daily, but there is still a lot that swims up shortly after, on sand as well as in the water. We were unable to swim on first day because it was excessive. Unsure if it’s the season/weather related. There are catamarans, paddle boats, kayak, etc available for free on the beach. Need to sign up for it daily. There is also volleyball, table tennis, music on the beach as well as activities (bingo, board games, bocce, etc) . Paid water activities can be found on the beach too. No food/snacks/bar on the beach. Food: two buffets and 7 a la carte restaurants (Spanish, Mexican, steakhouse, Japanese, Italian, French, seafood). French restaurant isn’t included. Dining at the wine cellar also isn't included. Need reservations for a la carte, and they only give 4 vouchers for reservations per room, regardless of your duration of stay. Buffet was much better and more abundant in 2017, not even close this time around. Much less options, used to have variety/themed nights for dinner. (Was not impressed by the food in a la carte restaurants either). Can’t take plates out of the establishment to eat by the pool or beach! Also, flies and birds problem outside seating area, fly problem inside the buffet. There is a sports bar near bowling center where you can get finger food at all hours. Rooms: requested room closest to food/pool and had no problem getting it. Rooms that are further, there is a train that runs every few minutes. Rooms have balcony and jacuzzi. However, bathroom and shower are too exposed for my liking and water leaks out from the shower room into bathroom and hallway. They provide shampoos/conditioners/shower gels/ toothbrushes/loofah/ towels. Speaking of towels: beach/pool towels are in the room. You need to carry them from the room to the pool/beach and back yourself. There is an exchange place by the buffets or near the activities by the beach to get dry/clean towels. It becomes a hassle especially if your room is further away. Other hotels do ‘towel cards’ instead of carrying them back and forth. Also, maids walk into rooms even if a ‘do not disturb ‘ sign is hanging. Entertainment: kids club-different activities daily, throughout the day, in addition, playground, video games, ball pit. It’s safe to leave kids for a little to get a break yourself. Girls are very attentive and friendly at the Barcy (kids)club. Small kiddie pool near the buffets/adult pool area; larger and more beautiful pool with slides near the family suites; paid ‘water park’ right next to it too. Also: mini golf, foosball table and Lazer tag (hasn’t work either times we were there). Hourly entertainment on the beach. Evening entertainment includes 8pm- kids show daily, 10pm-adult shows daily (vary every day). Downside: speakers are horrible and ruins the whole mood of the show. Sports bar has a nice lounging area with a big screen and large seats. There is bowling, arcade, casino, billiards, escape the room, pirate ‘water park’ -all for additional charge. WiFi isn’t free. It’s $12 first day, $20-2 days, $25-3 days. It’s PER DEVICE. Cheaper to get an international SIM card at the airport-$20 for 5 days unlimited internet with Claro. Free WiFi only in casino and in water park. Other: there is a spa, golf course, tennis court, soccer field on property as well. Plenty of bars located throughout, they also walk around the pool offering drinks. Massage on the beach is located in a hut next to the activities center where they play music super loud, taking away the relaxing factor of the massage. The spa offers a separate pool for a full day for clients who purchase their service for that day. Gym located near the spa as well. Took away stars for food, beach, and lack of snacks/food by the beach/pool areas.

    EVALUATION

    Round Indicators

    • may 24 2018
    • Couples

    agaric321

    “Terrible customer service at the reception desk”


    We were not given the right room we paid for nor did they want to accommodate us. It was our anniversary so you can only imagine how angry we were with two twin beds and no king bed .Half of our day was wasted for nothing. Stay away from this place it’s complete garbage


    EVALUATION

    Round Indicators

    • may 24 2018
    • New York City, New York
    • Couples

    r0sep322

    “Dissapointed”


    The resort is beautiful and for the most part everyone of the staff was friendly, but starting with the front desk everyone is disorganized. There is also a language barrier to account for, if you do not speak Spanish it will be hard for you to get someone in the front desk to understand you. After being placed in a different room that was not ours twice, we were more surprised that no one even bothered to apologize. Then when it came to booking a private dinner at the pier with Guest services we were told it was fine they will call us to confirm the menu. No one called instead we called an hour before and everyone seemed confused to then finally be told that they had to cancel the dinner cause someone else was booked at that time slot. We left very dissapointed in this resort with the amount of disorganization.


    EVALUATION

    Round Indicators

    • may 24 2018
    • Portage, Indiana
    • Friends getaway

    sleett

    “Terrible”


    Our first all inclusive trip was nothing but disappointment. Din't get the room we paid and reserved for and top of that they wanted us to pay more!!!!!!!!!! Staffs at the buffet restaurant were rude and slow.


    EVALUATION

    Round Indicators

    • may 24 2018
    • Washington
    • Family

    Rey B

    “Nice Resort ”


    Nice resort. Amazing infrastructure. Beautiful beach -almost like a lagoon. No waves. Everything perfect with the exception of algae on the beach due to a sea storm. It did not bother me. Only things to improve: of 4-night-stay, 2 days TV did not work (bad signal) and 2 days air conditioning did not work (fortunately good weather and no need for TV). Also WiFi bad (slow and sometimes it does not work). Hotel should do quality control in room electronics (TV, internet and AC). Food in “reservation-restaurants” not good (Tokyo and Coral) but free. Maybe hotel should consider charging but improving restaurant service -as other resorts do. Cafeteria food OK. All other perfect. Clean and friendly resort. I would recommend it.


    EVALUATION

    Round Indicators

    • may 23 2018
    • Family

    Fashion s

    “Our last time staying here”


    Barcelo Bavaro Palace review Have stayed at the resort twice now, first time may 2017 and again may 2018. Beach: had much less seaweed last year. Much more seaweed now. They clean it daily, but there is still a lot that swims up shortly after, on sand as well as in the water. We were unable to swim on first day because it was excessive. Unsure if it’s the season/weather related. There are catamarans, paddle boats, kayak, etc available for free on the beach. Need to sign up for it daily. There is also volleyball, table tennis, music on the beach as well as activities (bingo, board games, bocce, etc) . Paid water activities can be found on the beach too. No food/snacks/bar on the beach. Food: two buffets and 7 a la carte restaurants (Spanish, Mexican, steakhouse, Japanese, Italian, French, seafood). French restaurant isn’t included. Dining at the wine cellar also isn't included. Need reservations for a la carte, and they only give 4 vouchers for reservations per room, regardless of your duration of stay. Buffet was much better and more abundant in 2017, not even close this time around. Much less options, used to have variety/themed nights for dinner. (Was not impressed by the food in a la carte restaurants either). Can’t take plates out of the establishment to eat by the pool or beach! Also, flies and birds problem outside seating area, fly problem inside the buffet. There is a sports bar near bowling center where you can get finger food at all hours. Rooms: requested room closest to food/pool and had no problem getting it. Rooms that are further, there is a train that runs every few minutes. Rooms have balcony and jacuzzi. However, bathroom and shower are too exposed for my liking and water leaks out from the shower room into bathroom and hallway. They provide shampoos/conditioners/shower gels/ toothbrushes/loofah/ towels. Speaking of towels: beach/pool towels are in the room. You need to carry them from the room to the pool/beach and back yourself. There is an exchange place by the buffets or near the activities by the beach to get dry/clean towels. It becomes a hassle especially if your room is further away. Other hotels do ‘towel cards’ instead of carrying them back and forth. Also, maids walk into rooms even if a ‘do not disturb ‘ sign is hanging. Entertainment: kids club-different activities daily, throughout the day, in addition, playground, video games, ball pit. It’s safe to leave kids for a little to get a break yourself. Girls are very attentive and friendly at the Barcy (kids)club. Small kiddie pool near the buffets/adult pool area; larger and more beautiful pool with slides near the family suites; paid ‘water park’ right next to it too. Also: mini golf, foosball table and Lazer tag (hasn’t work either times we were there). Hourly entertainment on the beach. Evening entertainment includes 8pm- kids show daily, 10pm-adult shows daily (vary every day). Downside: speakers are horrible and ruins the whole mood of the show. Sports bar has a nice lounging area with a big screen and large seats. There is bowling, arcade, casino, billiards, escape the room, pirate ‘water park’ -all for additional charge. WiFi isn’t free. It’s $12 first day, $20-2 days, $25-3 days. It’s PER DEVICE. Cheaper to get an international SIM card at the airport-$20 for 5 days unlimited internet with Claro. Free WiFi only in casino and in water park. Other: there is a spa, golf course, tennis court, soccer field on property as well. Plenty of bars located throughout, they also walk around the pool offering drinks. Massage on the beach is located in a hut next to the activities center where they play music super loud, taking away the relaxing factor of the massage. The spa offers a separate pool for a full day for clients who purchase their service for that day. Gym located near the spa as well. Took away stars for food, beach, and lack of snacks/food by the beach/pool areas.


    Barceló Hotel Beach Bávaro Palace Deluxe

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