Barceló Hotel Beach Bávaro Palace Deluxe
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Barceló Bávaro Palace

Carretera Bávaro Km. 1, Playa Bávaro   23301 Punta Cana La Altagracia ,   República Dominicana  


Points of Interest

11 mi Punta Cana International Airport

383 yards The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Bávaro Palace

4.0/5 Round Indicators
| 16632 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

8899

Very good

25% Complete

4261

Average

10% Complete

1778

Poor

5% Complete

927

Very poor

4% Complete

767

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    Round Indicators
    Lorene W Stratford, Connecticut. 05/27/2018 Couples

    “Great Place to Stay”

    We just returned from staying at this resort and we had a wonderful time. The staff was very accommodating and helpful. We had a junior suite and the room was spacious and comfortable. The housekeeping staff did a wonderful job cleaning the room each day. We did have a leaking issue but it was resolved right away. The grounds are immaculate. This resort is very well maintained. The only thing I didn’t like was the food in the specialty restaurants. The food wasn’t served hot and didn’t have much taste. The buffet offered many choices so it was easy to find something to eat. We would definitely return here.
    Round Indicators
    gpicayo New York City, New York. 05/26/2018 Family

    “Terrible customer service... accident prone kids beware”

    We came here to celebrate my 3 kids birthdays (which we booked at the kids club) and my husband's birthday. When we booked through the hotel we were given a $123 resort credit. In total we were a group of 9 with three rooms. There was an incident where my 6 year old son broke a TV at the kids club. The ladies at the kids club were wonderful and super understanding. When we heard of the incident we were apologetic and agreed to pay for the broken TV (maybe 50 inch). We were just shocked when the hotel decided to charge us DOUBLE what it was worth ($620), but we did not argue the price. From this point on we were not allowed to charge anything else to our room and we had to carry around cash or a credit card, which is so different from every other all inclusive resort experience I've ever had. I felt like we were being punished for our 6 year olds mistake. When our group went to use our resort credit at the bowling alley we were told that we didn't have any more credit and we were put on the phone with guest services who told us that the $123 had been used towards the broken TV. We were a bit disappointed but we understood. However, at check-out we noticed that the credit had not been used toward the cost of the TV. We asked what happened to the credit and no one was able to answer. We went guest services who tried to shift the blame, but still no answer, the credit was simply gone. FrThis entire ordeal ruined what would have been a wonderful family vacation. Everyone just kept telling us to talk to someone else and no one would explain to us why we were unable to use any of our promised credit. We complained when we returned home and they actually offered to give us the $123 credit on our next trip there... yeah right!!!
    Round Indicators
    kathryngracemorgan Toronto, Canada. 05/25/2018 Family

    “Terrible customer service!”

    We are currently staying at Barcelo. My husband and I both had massage at the spa. We paid for a full 50 mins each (over $100 USD pp). My husband was only in the treatment room for 30 mins in total. After a couple of days being passed back and forth to different people, and chasing and calling... we have been told we must be lying as this would be impossible!! Thus we are required to pay full amount, and been told we are lying!! What sort of 'luxury; resort would treat its customers like this?? Certainly one I will never recommend nor come back to.
    Round Indicators
    jc0stell 05/24/2018 Friends getaway

    “Great vacation”

    THis is a great place for both adults with kids and without kids. I attended Palace and it was fantastic. The staff is wonderful and helpful. The beach and the pool was wonderful and relaxing. Would return in a heartbeat.
    Round Indicators
    mshank917 Sun City Center, Florida. 05/24/2018 Couples

    “Exceptional vacation experience.”

    This was a wonderful vacation. We will definitely go again. Great value for the dollar. The resort buildings and grounds are well maintained and everything was convenient and within easy walking distance.

    EVALUATION

    Round Indicators

    • may 27 2018
    • Stratford, Connecticut
    • Couples

    Lorene W

    “Great Place to Stay”


    We just returned from staying at this resort and we had a wonderful time. The staff was very accommodating and helpful. We had a junior suite and the room was spacious and comfortable. The housekeeping staff did a wonderful job cleaning the room each day. We did have a leaking issue but it was resolved right away. The grounds are immaculate. This resort is very well maintained. The only thing I didn’t like was the food in the specialty restaurants. The food wasn’t served hot and didn’t have much taste. The buffet offered many choices so it was easy to find something to eat. We would definitely return here.


    EVALUATION

    Round Indicators

    • may 26 2018
    • New York City, New York
    • Family

    gpicayo

    “Terrible customer service... accident prone kids beware”


    We came here to celebrate my 3 kids birthdays (which we booked at the kids club) and my husband's birthday. When we booked through the hotel we were given a $123 resort credit. In total we were a group of 9 with three rooms. There was an incident where my 6 year old son broke a TV at the kids club. The ladies at the kids club were wonderful and super understanding. When we heard of the incident we were apologetic and agreed to pay for the broken TV (maybe 50 inch). We were just shocked when the hotel decided to charge us DOUBLE what it was worth ($620), but we did not argue the price. From this point on we were not allowed to charge anything else to our room and we had to carry around cash or a credit card, which is so different from every other all inclusive resort experience I've ever had. I felt like we were being punished for our 6 year olds mistake. When our group went to use our resort credit at the bowling alley we were told that we didn't have any more credit and we were put on the phone with guest services who told us that the $123 had been used towards the broken TV. We were a bit disappointed but we understood. However, at check-out we noticed that the credit had not been used toward the cost of the TV. We asked what happened to the credit and no one was able to answer. We went guest services who tried to shift the blame, but still no answer, the credit was simply gone. FrThis entire ordeal ruined what would have been a wonderful family vacation. Everyone just kept telling us to talk to someone else and no one would explain to us why we were unable to use any of our promised credit. We complained when we returned home and they actually offered to give us the $123 credit on our next trip there... yeah right!!!


    EVALUATION

    Round Indicators

    • may 25 2018
    • Toronto, Canada
    • Family

    kathryngracemorgan

    “Terrible customer service!”


    We are currently staying at Barcelo. My husband and I both had massage at the spa. We paid for a full 50 mins each (over $100 USD pp). My husband was only in the treatment room for 30 mins in total. After a couple of days being passed back and forth to different people, and chasing and calling... we have been told we must be lying as this would be impossible!! Thus we are required to pay full amount, and been told we are lying!! What sort of 'luxury; resort would treat its customers like this?? Certainly one I will never recommend nor come back to.


    EVALUATION

    Round Indicators

    • may 24 2018
    • Friends getaway

    jc0stell

    “Great vacation”


    THis is a great place for both adults with kids and without kids. I attended Palace and it was fantastic. The staff is wonderful and helpful. The beach and the pool was wonderful and relaxing. Would return in a heartbeat.


    EVALUATION

    Round Indicators

    • may 24 2018
    • Sun City Center, Florida
    • Couples

    mshank917

    “Exceptional vacation experience.”


    This was a wonderful vacation. We will definitely go again. Great value for the dollar. The resort buildings and grounds are well maintained and everything was convenient and within easy walking distance.


    Barceló Hotel Beach Bávaro Palace Deluxe

    Why is your experience so unique in the sheer paradise of the Dominican Republic?