Barceló Hotel Restaurant Terrace Bávaro Palace Deluxe
map

Premium Level at Barceló Bávaro Palace

Carretera Bávaro, Km. 1   23301 PO Box 3177 Bávaro, Higuey ,   República Dominicana  


Points of Interest

11 mi Punta Cana International Airport

The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Bávaro Palace

4.0/5 Round Indicators
| 295 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

57% Complete

171

Very good

21% Complete

62

Average

12% Complete

37

Poor

3% Complete

10

Very poor

5% Complete

15

Filter by

Sort by

    Round Indicators
    Eddie B Lafayette, Louisiana. 06/19/2018 Couples

    “Not My Best Stay In Paradise”

    Check-in at the Premium Level Lounge was excellent. At the regular check in was a nightmare, long lines, long waits. We stayed on the family side upon advise of our travel agent, nicer rooms, he was right. Very nice room. Good hot water, good AC, good TV, all normal room amenities plus a nice bottle of Barcello Rum. Restaurants: Santa Fe Steak House and the Japanese Restaurant were excellent. The rest of them were not very good, Seafood Restaurant was terrible. Most of the restaurants you were restricted as to what you could order, I have never been to an all inclusive that I could not order what ever I wanted to from the menu. Serious communications problems through out the whole resort. Most resort workers had problems with the English Language. Only one swim up bar and it is on the family side. Due to the children all mixed, frozen drinks were pre-made and alcohol was just added to the pre-made mix for adults. Terrible frozen drinks on family side. Frozen drinks on the adult side were much better. Very big resort, you might be 5 or 6 deep at swim up bar to order a drink. Very few drink attendants circulating taking drink orders. Buffets were fair. Pretty much the same everyday. Premium Level buffet, breakfast and lunch in the Seafood restaurant was better. They claim Premium Level gave you top shelf liquor, wrong, if you wanted top shelf liquor you had to pay for it, NO CROWN ROYAL at all. Their version of Crown Royal was CC. I have never been to an all inclusive, and I've been to a lot of them that I had to pay for Sake at the Japanese restaurant if I wanted some, Big Time Bummer. Presidente draft beer very good and Tangueray and Tonic hard to mess up. I have never been to a resort where there were so many T-Back Bikini bathing suites, most of them were pushing baby strollers, lol. All in All it was a fair vacation, better than a week at work but I will not go back there.
    Round Indicators
    jazdancerrlh Wilmington, North Carolina. 06/18/2018

    “Wonderful place to relax”

    My travel there was filled with fun and adventure. Snorkeling, Parasailing and swimming with rays ,are all things I had never done before. Lots of Bucket list wishes were completed. It was a great area to feel relaxed, strong and adventurous. I know many people would love this area, the resort, the activities, the beauty. So, make a plan !!
    Round Indicators
    Vince K Atlanta, Georgia. 06/17/2018 Friends getaway

    “5th Stay at Barcelo Bavaro Grand Resort...”

    Just completed my fifth stay at the Barcelo Palace, and it's better than ever! Please see my previous review(s) for more in-depth info on the resort overall - I'll focus on the improvements since my last stay in this review. Barcelo recently sent me an invitation to complete a survey, and one of the first questions they asked was why I chose Barcelo for a repeat visit. My answer there, and my review here focuses on the people. The employees are kind and polite, which you'd probably expect from any resort, but the staff at Barcelo set a new standard in attentiveness, service with a smile, customer-first, and warm hospitality. I've always opted for the Premium Level upgrade, and perhaps this helps, but just about everyone I've EVER come across (4 years running) fits into this category. It's no accident - when a company treats their employees well, it comes across in the interactions with customers. Here are some highlights from this past trip (late-May, 2018).... The wi-fi issues noted on previous reviews seem to have (finally) been resolved. We received one Wi-Fi code per-person, which worked all week. The wi-fi worked well in the room, near the pools, on the beach, and everywhere we visited on the resort. Glad this one is resolved! I brought my (mid-70's) mom and aunt this trip. We got my mom an electric scooter, and the folks at Premium made the process so easy. They simply called the room when it arrived, showed us how to charge and use it, and away we went. They checked on us a couple of times to make sure we weren't having any issues, and really went above-and-beyond to make sure mom was well-taken care of. Twice during our stay, the Premium Staff got one of the bellmen to pick us up and deliver us to the restaurant on a golf cart. And at check-out, the golf cart appeared again without us even asking. What great service! We were celebrating mom's birthday, and I asked one of the Premium staff if we could get her a cake. We came back from dinner to find balloons, streamers, a cake and a bottle of champagne/ice bucket in the room. Amazing and so appreciated! New to our stay this trip was the breakfast buffet (for Premium Level guests only) at the Coral restaurant. This is great addition to the Premium-level upgrade. The large buffets are busy, and often very loud and crowded. The breakfast buffet at Coral is much lower-key, much less crowded and offers mostly the same options as the larger buffets (which offer a HUGE variety of food). Service is outstanding, and the staff remembered us and welcomed us by name after the first day. Sandra Sanchez is one of the supervisors, and really went above and beyond, gathering her staff for a group picture to celebrate mom's birthday. Sandra remembered us from prior trips (she previously worked in the Premium Lounge) and went out of her way to make us feel welcome and "VIP"! The restaurants were about as I remember them from previous trips, with the favorites being Chez Gourmet, Mexico Lindo and the Spanish restaurant (name escapes me as I write this). We tried parasailing this time....what a trip. Once we got in the air, it was amazing. We were shuttled over in a small boat, picking up a few others along the way. We were then transferred over to the parasailing boat - a few got in our boat and we got in the larger boat, then we had to wait a good 45 minutes before we were airborne. It felt a little like a cattle-call, but once we went up, it was pretty cool. Worth the ~$100 price-tag for two! The other thing worth mentioning is how well-maintained the resort is. As on previous trips, we saw small armies of staff tending to fallen palm fronds, touching up paint, raking up seaweed, cutting down coconuts, or just trimming and cleaning shrubs and plants. It's like Disney there - in a good way - everything looks new/nearly-new and is maintained every single day. For the volume of folks that must come in and out of the resort, it looks like the place just opened a month ago. Great and outstanding job in this department. I've already booked my sixth stay for later this year, and can't wait to get back! Here are a few of the staff members that were truly outstanding and/or keep us coming back.... Elvis Lopez Sandra Sanchez Chael (works in the premium lounge) Melvin Mercedes Rosanna Guerrero Gertrudis Puig
    Round Indicators
    Travelinglottgjh London, United Kingdom. 06/15/2018 Family

    “Beware of bugs”

    It might or might not be their fault. But both our kids got sick. One with hand foot and mouth. Needed to go to the local hospital. Not that serious in the end but it presented as awful blisters and rash and 39 degree fever on a 9 month old and looked very scary. It’s at this point you realize quite how 3rd world DR is and you hope and pray it’s nothing serious and the hospitals are a joke. Anyway the other kid just got a fever and puking. Am very sure it came from the pool which must i admit be hard to keep clean. The simple fact is that’s it’s full of a melting pot of people from all over the world with different bugs that kids won’t be immune to. They lick and drink water from pool that has been peed and pood in and basically is a big mix of bugs from all over the world. It’s not surprising they both got sick. But I saw a poo floating in the kids pool. Certainly did not see regular cleaning of the baby pool which should have had protocols for such things and did not. Basically I won’t ever again take my kids to one of these massive resorts again. For the resort - It really was not bad at all for the price and the Dominicans are lovely friendly people. It’s probably an impossible task to keep these pools bug free. The last resort we went to st Regis Mauritius. Stayed in their equivalent of premium. Was a different level. Much smaller and you can see how they keep their pools cleaner as there is a factor of ten less people. Anyway food and drink, service etc was all what I would call 3 star. Perfectly fine for the price. Just be aware you take your life in your hands a bit in the cesspit pool
    Round Indicators
    John P 06/11/2018 Family

    “Excellent vacation”

    We booked our trip several months ago directly with Barcelo for 8 days for a family of 5. The trip experience was breathtaking. We had a great time. The weather, meals, entertainment and people there were to our expectations. Looking forward to go again!!!!!!!!!!!!! I would like to give the entire staff a big thank you specially to Ms. Antonia Ricardo guess services manager. She made my family and me feel at home. Thank you for being such a wonderful person and having great customer care may God bless you and the entire staff of Barcelo.

    EVALUATION

    Round Indicators

    • june 19 2018
    • Lafayette, Louisiana
    • Couples

    Eddie B

    “Not My Best Stay In Paradise”


    Check-in at the Premium Level Lounge was excellent. At the regular check in was a nightmare, long lines, long waits. We stayed on the family side upon advise of our travel agent, nicer rooms, he was right. Very nice room. Good hot water, good AC, good TV, all normal room amenities plus a nice bottle of Barcello Rum. Restaurants: Santa Fe Steak House and the Japanese Restaurant were excellent. The rest of them were not very good, Seafood Restaurant was terrible. Most of the restaurants you were restricted as to what you could order, I have never been to an all inclusive that I could not order what ever I wanted to from the menu. Serious communications problems through out the whole resort. Most resort workers had problems with the English Language. Only one swim up bar and it is on the family side. Due to the children all mixed, frozen drinks were pre-made and alcohol was just added to the pre-made mix for adults. Terrible frozen drinks on family side. Frozen drinks on the adult side were much better. Very big resort, you might be 5 or 6 deep at swim up bar to order a drink. Very few drink attendants circulating taking drink orders. Buffets were fair. Pretty much the same everyday. Premium Level buffet, breakfast and lunch in the Seafood restaurant was better. They claim Premium Level gave you top shelf liquor, wrong, if you wanted top shelf liquor you had to pay for it, NO CROWN ROYAL at all. Their version of Crown Royal was CC. I have never been to an all inclusive, and I've been to a lot of them that I had to pay for Sake at the Japanese restaurant if I wanted some, Big Time Bummer. Presidente draft beer very good and Tangueray and Tonic hard to mess up. I have never been to a resort where there were so many T-Back Bikini bathing suites, most of them were pushing baby strollers, lol. All in All it was a fair vacation, better than a week at work but I will not go back there.


    EVALUATION

    Round Indicators

    • june 18 2018
    • Wilmington, North Carolina

    jazdancerrlh

    “Wonderful place to relax”


    My travel there was filled with fun and adventure. Snorkeling, Parasailing and swimming with rays ,are all things I had never done before. Lots of Bucket list wishes were completed. It was a great area to feel relaxed, strong and adventurous. I know many people would love this area, the resort, the activities, the beauty. So, make a plan !!


    EVALUATION

    Round Indicators

    • june 17 2018
    • Atlanta, Georgia
    • Friends getaway

    Vince K

    “5th Stay at Barcelo Bavaro Grand Resort...”


    Just completed my fifth stay at the Barcelo Palace, and it's better than ever! Please see my previous review(s) for more in-depth info on the resort overall - I'll focus on the improvements since my last stay in this review. Barcelo recently sent me an invitation to complete a survey, and one of the first questions they asked was why I chose Barcelo for a repeat visit. My answer there, and my review here focuses on the people. The employees are kind and polite, which you'd probably expect from any resort, but the staff at Barcelo set a new standard in attentiveness, service with a smile, customer-first, and warm hospitality. I've always opted for the Premium Level upgrade, and perhaps this helps, but just about everyone I've EVER come across (4 years running) fits into this category. It's no accident - when a company treats their employees well, it comes across in the interactions with customers. Here are some highlights from this past trip (late-May, 2018).... The wi-fi issues noted on previous reviews seem to have (finally) been resolved. We received one Wi-Fi code per-person, which worked all week. The wi-fi worked well in the room, near the pools, on the beach, and everywhere we visited on the resort. Glad this one is resolved! I brought my (mid-70's) mom and aunt this trip. We got my mom an electric scooter, and the folks at Premium made the process so easy. They simply called the room when it arrived, showed us how to charge and use it, and away we went. They checked on us a couple of times to make sure we weren't having any issues, and really went above-and-beyond to make sure mom was well-taken care of. Twice during our stay, the Premium Staff got one of the bellmen to pick us up and deliver us to the restaurant on a golf cart. And at check-out, the golf cart appeared again without us even asking. What great service! We were celebrating mom's birthday, and I asked one of the Premium staff if we could get her a cake. We came back from dinner to find balloons, streamers, a cake and a bottle of champagne/ice bucket in the room. Amazing and so appreciated! New to our stay this trip was the breakfast buffet (for Premium Level guests only) at the Coral restaurant. This is great addition to the Premium-level upgrade. The large buffets are busy, and often very loud and crowded. The breakfast buffet at Coral is much lower-key, much less crowded and offers mostly the same options as the larger buffets (which offer a HUGE variety of food). Service is outstanding, and the staff remembered us and welcomed us by name after the first day. Sandra Sanchez is one of the supervisors, and really went above and beyond, gathering her staff for a group picture to celebrate mom's birthday. Sandra remembered us from prior trips (she previously worked in the Premium Lounge) and went out of her way to make us feel welcome and "VIP"! The restaurants were about as I remember them from previous trips, with the favorites being Chez Gourmet, Mexico Lindo and the Spanish restaurant (name escapes me as I write this). We tried parasailing this time....what a trip. Once we got in the air, it was amazing. We were shuttled over in a small boat, picking up a few others along the way. We were then transferred over to the parasailing boat - a few got in our boat and we got in the larger boat, then we had to wait a good 45 minutes before we were airborne. It felt a little like a cattle-call, but once we went up, it was pretty cool. Worth the ~$100 price-tag for two! The other thing worth mentioning is how well-maintained the resort is. As on previous trips, we saw small armies of staff tending to fallen palm fronds, touching up paint, raking up seaweed, cutting down coconuts, or just trimming and cleaning shrubs and plants. It's like Disney there - in a good way - everything looks new/nearly-new and is maintained every single day. For the volume of folks that must come in and out of the resort, it looks like the place just opened a month ago. Great and outstanding job in this department. I've already booked my sixth stay for later this year, and can't wait to get back! Here are a few of the staff members that were truly outstanding and/or keep us coming back.... Elvis Lopez Sandra Sanchez Chael (works in the premium lounge) Melvin Mercedes Rosanna Guerrero Gertrudis Puig


    EVALUATION

    Round Indicators

    • june 15 2018
    • London, United Kingdom
    • Family

    Travelinglottgjh

    “Beware of bugs”


    It might or might not be their fault. But both our kids got sick. One with hand foot and mouth. Needed to go to the local hospital. Not that serious in the end but it presented as awful blisters and rash and 39 degree fever on a 9 month old and looked very scary. It’s at this point you realize quite how 3rd world DR is and you hope and pray it’s nothing serious and the hospitals are a joke. Anyway the other kid just got a fever and puking. Am very sure it came from the pool which must i admit be hard to keep clean. The simple fact is that’s it’s full of a melting pot of people from all over the world with different bugs that kids won’t be immune to. They lick and drink water from pool that has been peed and pood in and basically is a big mix of bugs from all over the world. It’s not surprising they both got sick. But I saw a poo floating in the kids pool. Certainly did not see regular cleaning of the baby pool which should have had protocols for such things and did not. Basically I won’t ever again take my kids to one of these massive resorts again. For the resort - It really was not bad at all for the price and the Dominicans are lovely friendly people. It’s probably an impossible task to keep these pools bug free. The last resort we went to st Regis Mauritius. Stayed in their equivalent of premium. Was a different level. Much smaller and you can see how they keep their pools cleaner as there is a factor of ten less people. Anyway food and drink, service etc was all what I would call 3 star. Perfectly fine for the price. Just be aware you take your life in your hands a bit in the cesspit pool


    EVALUATION

    Round Indicators

    • june 11 2018
    • Family

    John P

    “Excellent vacation”


    We booked our trip several months ago directly with Barcelo for 8 days for a family of 5. The trip experience was breathtaking. We had a great time. The weather, meals, entertainment and people there were to our expectations. Looking forward to go again!!!!!!!!!!!!! I would like to give the entire staff a big thank you specially to Ms. Antonia Ricardo guess services manager. She made my family and me feel at home. Thank you for being such a wonderful person and having great customer care may God bless you and the entire staff of Barcelo.


    Close 

    Back Find a hotel

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Mexico

    Select Mexico

    Hotels in Panamá

    Select Panamá

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Turkey

    Select Turkey

    Hotels in Italy

    Select Italy

    Hotels in Portugal

    Select Portugal