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Barceló Hotel Restaurant Terrace Bávaro Palace Deluxe
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Map and location

Carretera Bávaro, Km. 1   23301 PO Box 3177 Bávaro, Higuey ,   República Dominicana  


Points of Interest

11 mi Punta Cana International Airport

The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Bávaro Palace

4.5/5 Round Indicators
| 406 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

61% Complete

251

Very good

18% Complete

75

Average

10% Complete

44

Poor

3% Complete

14

Very poor

5% Complete

22

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    Round Indicators
    javvie614 Toronto, Canada. 03/27/2020 Family

    “Great Stretch of beach”

    Trip March 12-19th 2020 We went to Punta Cana before Covid 19 became a global crisis. Under the global circumstances we were still able to have a great week I’m really happy we decided to go back to this resort. Since we knew the lay of the land of the resort we really felt like we had a good solid week. Loved the premium package that was definitely a good perk. We were able to check in at a nice inclosed lounge area, drinks and snacks for us. That’s where we checked out. The premium also got us into the Pirates waterpark and gave us more exclusive restaurant options. Kid’s enjoyed the water park. Premium also gave u a round of golf & mini golf. Which we didn’t take advantage of. We loved the beautiful stretch (some seaweed but it was cleaned up and the water was very clear) also it’s a great walking beach and you’re about a 10 to 15 minute walk to the outdoor market by the beach which we discovered this time around. Premium also gave us daily Wi-Fi which was amazing especially during the Covid -19 epidemic. It kept us in the loop with work and the media. We were able to watch Justin Trudeau‘s daily press conferences on the beach. So that being said with COVID 19– we noticed before entering any restaurant at the resort the hostess would squirt hand sanitizer on your hands and do it again when you left the restaurant. We also noticed that there was an abundance of people cleaning the resort and specially the bathrooms. Sadly, the resort was getting quieter and quieter by the day. I believe on our last day there were 26 covid cases and now I think they’re over 200. I hope the island can recover from this epidemic. I would hate to hear of the island suffering anymore than it has to. As for our rooms, we had a junior family suite When we first arrived I noticed the room smelled very musty. Having bad allergies I felt I couldn’t stand the smell —but Guest services / front desk let us check out another room to see if we wanted to switch Luckily the room they showed us was also a family junior suite and it smelled much fresher. We were able to switch rooms and lucked out because the building was closer to the main area. Although I have to admit the rooms are starting to look a little worn and tired looking compared to how they looked 4 years ago. The food was ok — some buffets days were better than others. The premium buffet lunches we’re really good as well as the breakfasts. They had good options The steak restaurant and the Japanese restaurants where our favourites. In the future — we hope to do a trip next year. We would love to try the Bavero beach again but a different resort. It’s such a lovely stretch of beach in Punta Cana. And relatively close to the airport.

    César G, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, We really appreciate that you share your experience in regards to your stay in our Barceló Bávaro Palace. Thank you very much for your valued time to make this review since the opinion of our guests is very important and assistance to us. We really appreciate your kind comments about our property; the design of the hotel was to your liking. Honestly, most of our guests consider the spacious areas, beach and pools as the major attractions of the resort. Thank you for mentioning. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Warm regards, César Güílamo General Manager Barceló Bávaro Palace.

    Round Indicators
    travelrspring Texas. 03/09/2020 Friends getaway

    “Quick trip ”

    Had a quick trip to Barceló and was able to get dinner at La Comedie with friends! Santa Florian and Rafall helped us with a mix up with our reservation and made our trip very special. Thank you! Dinner was delicious with impeccable service. My second time to this hotel and highly recommend.

    César G, General Manager at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. We are so glad to know your vacations with us were unforgettable thanks to the service provided by our collaborators. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Cordially, César Güílamo General Manager Barceló Bávaro Palace.

    Round Indicators
    samire743 02/28/2020 Couples

    “Thanks wandy and mr gertrudis”

    They take care of all since we arrived the manager mr gretrudis puig he is the best giving solutions and mrs wandy giving services and helping with everything we ask , we absolutely come back soon. Thanks for all.

    César G, General Manager at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Thank you for reviewing your recent stay in our Barceló Bavaro Palace. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We want to thank you for choosing us as the destination for the enjoyment of well-deserved days of rest and relaxation. We are honored of having been part of these memories. We are very pleased to hear that our services and facilities met your expectations. Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards, César Güílamo Montilla General Manager Barceló Bávaro Palace.

    Round Indicators
    364alio 02/25/2020

    “Ask for Sandra Sanchez at the Premium Lounge”

    She took great care of us from Day 1. Knew my coffee order by Day 2! A truly memorable and amazing trip. The only thing I would change is that for premium level guests there should be a sign at regular check in that they do not have to wait in that line and can check in at the premium lounge

    César G, General Manager at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Thank you for taking the time to share your impressions about your stay in our hotel. The most important for us in Barceló Bávaro Palace is that our guests enjoy their holidays and to improve our service for them every day. In Barceló Hotels & Resorts we have a commitment to provide quality service beyond our guest’s expectations, and it is a real pleasure for us to learn that we have achieved our goal with you. Please, rest assured that we are analyzing your observations and impression since we want to meet our guests’ requirements and needs. Thanks for your score and recommendations!! We hope that when returning to the Dominican Republic, you will give us the opportunity to host you again!!! Cordially, César Güílamo General Manager at Barceló Bávaro Palace.

    Round Indicators
    neryjosefinae 02/20/2020 Friends getaway

    “Ask for mrs wandy pena at the premium lounge”

    Since we checked in she take care of us, reservations for restaurants, any information or request she was there for us, the hotel is huge and beautiful, of course we will be there soon for the next vacations 🙏🏻

    César G, General Manager at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Bavaro Palace hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Cordially, César Güílamo General Manager at Barceló Bávaro Palace.

    EVALUATION

    Round Indicators

    • march 27 2020
    • Toronto, Canada
    • Family

    javvie614

    “Great Stretch of beach”


    Trip March 12-19th 2020 We went to Punta Cana before Covid 19 became a global crisis. Under the global circumstances we were still able to have a great week I’m really happy we decided to go back to this resort. Since we knew the lay of the land of the resort we really felt like we had a good solid week. Loved the premium package that was definitely a good perk. We were able to check in at a nice inclosed lounge area, drinks and snacks for us. That’s where we checked out. The premium also got us into the Pirates waterpark and gave us more exclusive restaurant options. Kid’s enjoyed the water park. Premium also gave u a round of golf & mini golf. Which we didn’t take advantage of. We loved the beautiful stretch (some seaweed but it was cleaned up and the water was very clear) also it’s a great walking beach and you’re about a 10 to 15 minute walk to the outdoor market by the beach which we discovered this time around. Premium also gave us daily Wi-Fi which was amazing especially during the Covid -19 epidemic. It kept us in the loop with work and the media. We were able to watch Justin Trudeau‘s daily press conferences on the beach. So that being said with COVID 19– we noticed before entering any restaurant at the resort the hostess would squirt hand sanitizer on your hands and do it again when you left the restaurant. We also noticed that there was an abundance of people cleaning the resort and specially the bathrooms. Sadly, the resort was getting quieter and quieter by the day. I believe on our last day there were 26 covid cases and now I think they’re over 200. I hope the island can recover from this epidemic. I would hate to hear of the island suffering anymore than it has to. As for our rooms, we had a junior family suite When we first arrived I noticed the room smelled very musty. Having bad allergies I felt I couldn’t stand the smell —but Guest services / front desk let us check out another room to see if we wanted to switch Luckily the room they showed us was also a family junior suite and it smelled much fresher. We were able to switch rooms and lucked out because the building was closer to the main area. Although I have to admit the rooms are starting to look a little worn and tired looking compared to how they looked 4 years ago. The food was ok — some buffets days were better than others. The premium buffet lunches we’re really good as well as the breakfasts. They had good options The steak restaurant and the Japanese restaurants where our favourites. In the future — we hope to do a trip next year. We would love to try the Bavero beach again but a different resort. It’s such a lovely stretch of beach in Punta Cana. And relatively close to the airport.


    César G, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, We really appreciate that you share your experience in regards to your stay in our Barceló Bávaro Palace. Thank you very much for your valued time to make this review since the opinion of our guests is very important and assistance to us. We really appreciate your kind comments about our property; the design of the hotel was to your liking. Honestly, most of our guests consider the spacious areas, beach and pools as the major attractions of the resort. Thank you for mentioning. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Warm regards, César Güílamo General Manager Barceló Bávaro Palace.

    EVALUATION

    Round Indicators

    • march 9 2020
    • Texas
    • Friends getaway

    travelrspring

    “Quick trip ”


    Had a quick trip to Barceló and was able to get dinner at La Comedie with friends! Santa Florian and Rafall helped us with a mix up with our reservation and made our trip very special. Thank you! Dinner was delicious with impeccable service. My second time to this hotel and highly recommend.


    César G, General Manager at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. We are so glad to know your vacations with us were unforgettable thanks to the service provided by our collaborators. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Cordially, César Güílamo General Manager Barceló Bávaro Palace.

    EVALUATION

    Round Indicators

    • february 28 2020
    • Couples

    samire743

    “Thanks wandy and mr gertrudis”


    They take care of all since we arrived the manager mr gretrudis puig he is the best giving solutions and mrs wandy giving services and helping with everything we ask , we absolutely come back soon. Thanks for all.


    César G, General Manager at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, Thank you for reviewing your recent stay in our Barceló Bavaro Palace. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We want to thank you for choosing us as the destination for the enjoyment of well-deserved days of rest and relaxation. We are honored of having been part of these memories. We are very pleased to hear that our services and facilities met your expectations. Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards, César Güílamo Montilla General Manager Barceló Bávaro Palace.

    EVALUATION

    Round Indicators

    • february 25 2020

    364alio

    “Ask for Sandra Sanchez at the Premium Lounge”


    She took great care of us from Day 1. Knew my coffee order by Day 2! A truly memorable and amazing trip. The only thing I would change is that for premium level guests there should be a sign at regular check in that they do not have to wait in that line and can check in at the premium lounge


    César G, General Manager at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, Thank you for taking the time to share your impressions about your stay in our hotel. The most important for us in Barceló Bávaro Palace is that our guests enjoy their holidays and to improve our service for them every day. In Barceló Hotels & Resorts we have a commitment to provide quality service beyond our guest’s expectations, and it is a real pleasure for us to learn that we have achieved our goal with you. Please, rest assured that we are analyzing your observations and impression since we want to meet our guests’ requirements and needs. Thanks for your score and recommendations!! We hope that when returning to the Dominican Republic, you will give us the opportunity to host you again!!! Cordially, César Güílamo General Manager at Barceló Bávaro Palace.

    EVALUATION

    Round Indicators

    • february 20 2020
    • Friends getaway

    neryjosefinae

    “Ask for mrs wandy pena at the premium lounge”


    Since we checked in she take care of us, reservations for restaurants, any information or request she was there for us, the hotel is huge and beautiful, of course we will be there soon for the next vacations 🙏🏻


    César G, General Manager at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Bavaro Palace hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Cordially, César Güílamo General Manager at Barceló Bávaro Palace.

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