Close

You are using Internet Explorer as a browser to visit Barcelo.com, and we trully recomend to use other browser in order to avoid troubles. If you prefer it, upload your browser versión to Internet Explorer 7 or newer by following the steps you will find in the “About” option inside Tools Configuration (upper right of your window)

Barceló Hotel Restaurant Terrace Bávaro Palace Deluxe
;
map

Map and location

Carretera Bávaro, Km. 1   23301 PO Box 3177 Bávaro, Higuey ,   República Dominicana  


Points of Interest

11 mi Punta Cana International Airport

The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Bávaro Palace

4.0/5 Round Indicators
| 374 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

60% Complete

227

Very good

18% Complete

70

Average

11% Complete

42

Poor

3% Complete

14

Very poor

5% Complete

21

Filter by

Sort by

    Round Indicators
    Eladio M 11/10/2019

    “This is amazing hotel!”

    Let me just say that I am super impressed by the staff at this hotel, especially by Odali Lado, Jennisferd Arias, Mirelle Bobtichon. The staff was so nice and friendly. The hotel is also gorgeous, elegant and classy!
    Round Indicators
    ErnestB60 Lithonia, Georgia. 11/02/2019

    “Great property and overall experience! Hope to visit again.”

    My wife and I have experienced the resort that we can honestly say that we look forward to returning to. We looked at various properties to spend our vacation during her schools’ Fall break (Oct 10-14). Given this was the offseason, we felt we would get reduced rates. We decided to try this property based on favorable reviews regarding the overall experience of guests and that had several specialty ala carte restaurants featuring different cuisines. We are older (late 50’s) and rationalized that though ‘All You Can Eat’ buffets can be nice and fun, we were looking for a different type of dining experience. Once we decided on this property, we began making plans for our trip. We chose the Premium level given the additional amenities that came with it, such as a special registration area, the ability to make dinner reservations prior to arrival and special access to other areas of the property. Julay Mecerdes was the member of the Premium team that I communicated with frequently via email. We can’t say enough good things about her responsiveness to our emails. She even sent menus for all the restaurants on the property, which helped us with meal planning. Upon our arrival, she would ironically be the person that assisted us with check-in. Over the course of our stay, we met several of her colleagues at the Premium desk such as Roberto, Wandy and Nefretity, all who were extremely helpful. In our opinion, our room had to be one of the best on the property (3203). It was steps away from the beach and back walkway, provided a beautiful view of the ocean and away from the elevator. The room was spacious and also had a double rainfall shower. I really appreciated how I could use the back walkway to access the both the main building and All Adult property with a less than 10 minute walk. Regarding the food, I thought the restaurants we went to were pretty good. I believe the best meal we had was at Chez Gourmet. The ribeye was seasoned well and extremely tender. The beef ribs were good at Santa Fe and Hoya 19. The lamb chops were good at La Brisa. Breakfast was pretty good at La Dolce Vita. Ask for Yessica as your server as she did an outstanding job seeing to our needs., I thought the best drinks were at Hoya 19. The rum punch is a drink you should consider ordering at their bar. Premium also provided access to the hydrotherapy pools at the Spa. During our stay, specials were run on several massage offerings ($1/minute for up to 140 minutes). With prices like this, we both got massages (Deep Tissue) and really enjoyed them. The grounds were beautiful and well kept. Each morning, we saw workers dragging the beach for seaweed and cleaning around the pool areas. While many spoke only a little English, they brightened up when we attempted to speak Spanish. I believe that went a long way towards the great service we got from all staff members we encountered. Asking how they were doing (Como esta) went a long way. We both want to thank all the staff member s for helping to make this a memorable vacation for us.
    Round Indicators
    Feagz Prague, Czech Republic. 10/30/2019

    “A poor arrival experience and lack of follow up means we can't return”

    My first stay at the Barcelo Bavaro Palace in an Ocean Front Junior Suite Club Premium Level was excellent and I gave five stars. Sadly our second visit was ruined by a really poor arrival experience and lack of follow up by the Hotel Director Javier Cordero Gilsanz - I'm not even sure he exists! I’d booked the hotel direct with Barceló where I have their mid-tier status (doesn’t offer that much) and paid in full in advance. We were tired but relaxed when we arrived – it was nice to be back at a familiar hotel we’d previously enjoyed. We headed straight for the club premium check in. I explained to the lady on the desk that we were returning guests, last time stayed in suite 5370 and hoped to be near that location. She said that they had an ‘even better’ room in block 1 (the closest block to the lower-level adults-only Bavaro Beach hotel) with a king bed instead of two doubles and we’d benefit from being away from the kids. I replied that if I’d have wanted to book the adults-only Bavaro Beach sister hotel then I would have done that – but we liked the block 5 location. Then we were told dismissively that there weren’t any suites available in those blocks. After some more discussion, we reluctantly agreed to take the keys – although I said I’d be back if the room wasn’t suitable. It was a ten minute walk to the room in block 1 – our porter led the way. As soon as the door was opened we could see the room was a lower standard – it was also a ground floor room (which I should have guessed by the number if I wasn’t tired) – with the sea view blocked by a hedge and a shower facility. There were several mosquitoes on the ceiling. I don’t even believe this was a club premium room – but even if it was ‘officially’ a premium room, it didn’t look like one and certainly not like the one we’d previously enjoyed, nor the picture from the Barcelo website. We told the porter that the room wasn’t right and he called the club premium reception – I spoke to them and they said they’d see what could be done and they’d call back in a minute. We waited ten minutes – I realised that any room change would require new keys and so I asked the porter to take us back. Another ten minute walk later and we were sitting with a friendlier lady who really seemed to be trying her best to accommodate us. We’d lost maybe an hour – so for us it was now 2:15am our European time. Another 30 minutes past as the lady tried to sort out suitable accommodation for us. She was on the phone but nobody seemed to be doing much for her – or us. It seemed that a room had been found but was being ‘cleaned’. Another 20 minutes and I said that we really needed to speak to a manager. We were desperately tired and nothing seemed to be happening. I searched on Google for the name of the hotel director and found ‘Javier Cordero Gilsanz’. I showed his name and said I’d like him to speak to us and if the hotel wouldn’t do that, I’d call him myself. This had some effect and a surly manager named Elvis presented himself. I explained our issue, that we had arrived two hours ago and still didn’t have a suitable room. Elvis said “well you were offered a suitable room and just didn’t like it”. I was pretty angry. Elvis advised that they were working on cleaning the room. I asked how much longer and he shrugged. I asked how long room cleaning took – he said up to one hour. I said, well it’s been that already so it must be ready. Eventually 5264 was made available. The porter, who had been waiting all this time took us there – I tipped him for the second time. We eventually got to bed at what was for us 4am. I’m outraged that any customer would be treated this way, particularly a returning customer who booked direct with Barcelo. I wrote several emails to Mr. Javier Cordero Gilsanz but I believe all were intercepted by the Club Premium desk. It may be that Mr. Gilsanz, received my email and/or message, but didn’t want to bother speaking with me. Or it could be more sinister. Perhaps Mr. Glisanz doesn’t exist and is instead a pseudonym used by the hotel to reply to reviews on Trip Advisor. Worse still, he may exist, but is imprisoned in a room under the Club Premium lounge and forced to reply to reviews and sign pay checks! Just for clarification that was a joke so no need for anyone to explode with faux outrage! Since our stay, I've written to Barcelo several times and had no response. The sad part is that we really liked the hotel, the beach and the restaurants and would have returned each year. I've also avoided other Barcelo Hotels because or this issue. It's how a hotel handles an incident that is the real measure and I'd be worried that if we returned and something was wrong, we'd have no recourse and would be ignored. I'd be scared how we'd be looked after if one of us became ill and needed the support of the hotel. If you are visiting this hotel, I’d recommend contacting them in advance to specify the room and block you want. Blocks 5 and 6 are the ones you want - not Block 1. I'd still like Mr. Javier Cordero Gilsanz to respond directly to me - but I'd need proof that I was communicating with him and not his captors!
    Round Indicators
    Weluv2travelasaFAM 09/01/2019

    “Best hotel in Punta Cana - Barcelo Bavaro Palace”

    My family and I just returned from vacation at Barcelo Bavaro Palace and we had a awesome time. This was our very first time visiting the Dominican Republic and we loved it. We would like to thank Barcelo staff members for going above and beyond, showing and providing superb customer service and exceptional professionalism. Thank you so very much Barcelo Bavaro.

    Javier C, General Manager at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Receive a cordial greeting from all the team working at the Barceló Bávaro Palace. At Barceló Hotels & Resorts we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to know that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of service excellence. We are glad that you had a wonderful time in our little paradise and you enjoyed our activities. It’s a pleasure to know you were satisfied with the service and your vacation was to your desire. We would be pleased to welcome you again. Sincerely, Javier Cordero Gilsanz General Manager Barceló Bávaro Palace.

    Round Indicators
    luciazotareli Sao Paulo, SP. 07/31/2019 Family

    “Disappointed”

    It is my first day at Barcelo Bavaro Palace (premium level) and I’m very disappointed. We Booked this room because they promissed a excelent ocean view. Looking at the photo of the hotel site it is very different from the view of the room the hotel gave us... I had a bad experience in the check in and now they found a new room for me and my family but in 2 days. We will have to stay with our baby in this room and we will only move to the correct room in 2 long days. Nobody explained to us the benefits of the premium level and we spent 1 hour to make the restaurants reservations. I’m very up set.

    EVALUATION

    Round Indicators

    • november 10 2019

    Eladio M

    “This is amazing hotel!”


    Let me just say that I am super impressed by the staff at this hotel, especially by Odali Lado, Jennisferd Arias, Mirelle Bobtichon. The staff was so nice and friendly. The hotel is also gorgeous, elegant and classy!


    EVALUATION

    Round Indicators

    • november 2 2019
    • Lithonia, Georgia

    ErnestB60

    “Great property and overall experience! Hope to visit again.”


    My wife and I have experienced the resort that we can honestly say that we look forward to returning to. We looked at various properties to spend our vacation during her schools’ Fall break (Oct 10-14). Given this was the offseason, we felt we would get reduced rates. We decided to try this property based on favorable reviews regarding the overall experience of guests and that had several specialty ala carte restaurants featuring different cuisines. We are older (late 50’s) and rationalized that though ‘All You Can Eat’ buffets can be nice and fun, we were looking for a different type of dining experience. Once we decided on this property, we began making plans for our trip. We chose the Premium level given the additional amenities that came with it, such as a special registration area, the ability to make dinner reservations prior to arrival and special access to other areas of the property. Julay Mecerdes was the member of the Premium team that I communicated with frequently via email. We can’t say enough good things about her responsiveness to our emails. She even sent menus for all the restaurants on the property, which helped us with meal planning. Upon our arrival, she would ironically be the person that assisted us with check-in. Over the course of our stay, we met several of her colleagues at the Premium desk such as Roberto, Wandy and Nefretity, all who were extremely helpful. In our opinion, our room had to be one of the best on the property (3203). It was steps away from the beach and back walkway, provided a beautiful view of the ocean and away from the elevator. The room was spacious and also had a double rainfall shower. I really appreciated how I could use the back walkway to access the both the main building and All Adult property with a less than 10 minute walk. Regarding the food, I thought the restaurants we went to were pretty good. I believe the best meal we had was at Chez Gourmet. The ribeye was seasoned well and extremely tender. The beef ribs were good at Santa Fe and Hoya 19. The lamb chops were good at La Brisa. Breakfast was pretty good at La Dolce Vita. Ask for Yessica as your server as she did an outstanding job seeing to our needs., I thought the best drinks were at Hoya 19. The rum punch is a drink you should consider ordering at their bar. Premium also provided access to the hydrotherapy pools at the Spa. During our stay, specials were run on several massage offerings ($1/minute for up to 140 minutes). With prices like this, we both got massages (Deep Tissue) and really enjoyed them. The grounds were beautiful and well kept. Each morning, we saw workers dragging the beach for seaweed and cleaning around the pool areas. While many spoke only a little English, they brightened up when we attempted to speak Spanish. I believe that went a long way towards the great service we got from all staff members we encountered. Asking how they were doing (Como esta) went a long way. We both want to thank all the staff member s for helping to make this a memorable vacation for us.


    EVALUATION

    Round Indicators

    • october 30 2019
    • Prague, Czech Republic

    Feagz

    “A poor arrival experience and lack of follow up means we can't return”


    My first stay at the Barcelo Bavaro Palace in an Ocean Front Junior Suite Club Premium Level was excellent and I gave five stars. Sadly our second visit was ruined by a really poor arrival experience and lack of follow up by the Hotel Director Javier Cordero Gilsanz - I'm not even sure he exists! I’d booked the hotel direct with Barceló where I have their mid-tier status (doesn’t offer that much) and paid in full in advance. We were tired but relaxed when we arrived – it was nice to be back at a familiar hotel we’d previously enjoyed. We headed straight for the club premium check in. I explained to the lady on the desk that we were returning guests, last time stayed in suite 5370 and hoped to be near that location. She said that they had an ‘even better’ room in block 1 (the closest block to the lower-level adults-only Bavaro Beach hotel) with a king bed instead of two doubles and we’d benefit from being away from the kids. I replied that if I’d have wanted to book the adults-only Bavaro Beach sister hotel then I would have done that – but we liked the block 5 location. Then we were told dismissively that there weren’t any suites available in those blocks. After some more discussion, we reluctantly agreed to take the keys – although I said I’d be back if the room wasn’t suitable. It was a ten minute walk to the room in block 1 – our porter led the way. As soon as the door was opened we could see the room was a lower standard – it was also a ground floor room (which I should have guessed by the number if I wasn’t tired) – with the sea view blocked by a hedge and a shower facility. There were several mosquitoes on the ceiling. I don’t even believe this was a club premium room – but even if it was ‘officially’ a premium room, it didn’t look like one and certainly not like the one we’d previously enjoyed, nor the picture from the Barcelo website. We told the porter that the room wasn’t right and he called the club premium reception – I spoke to them and they said they’d see what could be done and they’d call back in a minute. We waited ten minutes – I realised that any room change would require new keys and so I asked the porter to take us back. Another ten minute walk later and we were sitting with a friendlier lady who really seemed to be trying her best to accommodate us. We’d lost maybe an hour – so for us it was now 2:15am our European time. Another 30 minutes past as the lady tried to sort out suitable accommodation for us. She was on the phone but nobody seemed to be doing much for her – or us. It seemed that a room had been found but was being ‘cleaned’. Another 20 minutes and I said that we really needed to speak to a manager. We were desperately tired and nothing seemed to be happening. I searched on Google for the name of the hotel director and found ‘Javier Cordero Gilsanz’. I showed his name and said I’d like him to speak to us and if the hotel wouldn’t do that, I’d call him myself. This had some effect and a surly manager named Elvis presented himself. I explained our issue, that we had arrived two hours ago and still didn’t have a suitable room. Elvis said “well you were offered a suitable room and just didn’t like it”. I was pretty angry. Elvis advised that they were working on cleaning the room. I asked how much longer and he shrugged. I asked how long room cleaning took – he said up to one hour. I said, well it’s been that already so it must be ready. Eventually 5264 was made available. The porter, who had been waiting all this time took us there – I tipped him for the second time. We eventually got to bed at what was for us 4am. I’m outraged that any customer would be treated this way, particularly a returning customer who booked direct with Barcelo. I wrote several emails to Mr. Javier Cordero Gilsanz but I believe all were intercepted by the Club Premium desk. It may be that Mr. Gilsanz, received my email and/or message, but didn’t want to bother speaking with me. Or it could be more sinister. Perhaps Mr. Glisanz doesn’t exist and is instead a pseudonym used by the hotel to reply to reviews on Trip Advisor. Worse still, he may exist, but is imprisoned in a room under the Club Premium lounge and forced to reply to reviews and sign pay checks! Just for clarification that was a joke so no need for anyone to explode with faux outrage! Since our stay, I've written to Barcelo several times and had no response. The sad part is that we really liked the hotel, the beach and the restaurants and would have returned each year. I've also avoided other Barcelo Hotels because or this issue. It's how a hotel handles an incident that is the real measure and I'd be worried that if we returned and something was wrong, we'd have no recourse and would be ignored. I'd be scared how we'd be looked after if one of us became ill and needed the support of the hotel. If you are visiting this hotel, I’d recommend contacting them in advance to specify the room and block you want. Blocks 5 and 6 are the ones you want - not Block 1. I'd still like Mr. Javier Cordero Gilsanz to respond directly to me - but I'd need proof that I was communicating with him and not his captors!


    EVALUATION

    Round Indicators

    • september 1 2019

    Weluv2travelasaFAM

    “Best hotel in Punta Cana - Barcelo Bavaro Palace”


    My family and I just returned from vacation at Barcelo Bavaro Palace and we had a awesome time. This was our very first time visiting the Dominican Republic and we loved it. We would like to thank Barcelo staff members for going above and beyond, showing and providing superb customer service and exceptional professionalism. Thank you so very much Barcelo Bavaro.


    Javier C, General Manager at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, Receive a cordial greeting from all the team working at the Barceló Bávaro Palace. At Barceló Hotels & Resorts we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to know that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of service excellence. We are glad that you had a wonderful time in our little paradise and you enjoyed our activities. It’s a pleasure to know you were satisfied with the service and your vacation was to your desire. We would be pleased to welcome you again. Sincerely, Javier Cordero Gilsanz General Manager Barceló Bávaro Palace.

    EVALUATION

    Round Indicators

    • july 31 2019
    • Sao Paulo, SP
    • Family

    luciazotareli

    “Disappointed”


    It is my first day at Barcelo Bavaro Palace (premium level) and I’m very disappointed. We Booked this room because they promissed a excelent ocean view. Looking at the photo of the hotel site it is very different from the view of the room the hotel gave us... I had a bad experience in the check in and now they found a new room for me and my family but in 2 days. We will have to stay with our baby in this room and we will only move to the correct room in 2 long days. Nobody explained to us the benefits of the premium level and we spent 1 hour to make the restaurants reservations. I’m very up set.


    Close 

    Back Find a hotel

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Turkey

    Select Turkey

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Portugal

    Select Portugal

    Hotels in Túnez

    Select Túnez