Barceló Hotel Bar Terrace  Santo Domingo
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Avda. Máximo Gómez 53, Esq. Avda. 27 Febrero   10203 Santo Domingo ,   República Dominicana  


Points of Interest

18 mi Santo Domingo Airport

3 mi National Theater

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Barceló Santo Domingo

4.0/5 Round Indicators
| 1748 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

55% Complete

969

Very good

24% Complete

429

Average

9% Complete

168

Poor

5% Complete

99

Very poor

4% Complete

83

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    Round Indicators
    Lian W 09/19/2018 Business

    “LIKE IT A LOT - IT CAN IMPROVE MORE”

    Very nice hotel, but the managers must try to change the way they talk to subordinate staff,I was the witness of that in two ocassions, first some supervisor was telling the cleaning lady that she had to clean the whole floor wich i think is like 30 rooms or so, and if she did not want to, she had to quit the job, all this in front of me, very bad looking. In another time i was having lunch and somebody who look like the person in charge of the restaurant, LITERALLY HUMILIATE THE WAITER beacuse she was taking too long to put some dishes in some place, all this while everybody keeps looking at this very very unprofesional manager, really disgusting situation, hope they can fix this, beacause the hotel is very nice, the people in the front desk are really helpful and friendly.

    LianaC352, Guest Service at Barcelo Santo Domingo, responded to this review
     Dear guest: Thank you very much for sharing your review following your recent visit to our Barceló Santo Domingo hotel. It is gratifying to know that our facilities were to your pleasantness. One of our main goals is to satisfy the needs of our internal and external clients, however we have taken notes of your comments for revision and improvement. Once more we thank you for choosing our hotel and we look forward to serving you again soon. Best regards. Liana Contreras

    Round Indicators
    aninito Claymont, Delaware. 09/17/2018 Friends getaway

    “At lot of help”

    Eileen Garcia at the front desk. She is a bag of information and is willing to help you out at all cost, Very friendly and knowledgeable. Always smiling and it seems that she always has a good day. I know the hotel is very happy to have her.. Kudos to Eileen

    LianaC352, Guest Service at Barcelo Santo Domingo, responded to this review
     Distinguido Sr. Aninito: Apreciamos el tiempo dedicado a compartir su experiencia en nuestro hotel Barceló Santo Domingo. Gracias por sus maravillosos comentarios sobre el servicio que recibió por parte de los miembros del equipo. Nos aseguraremos de compartir sus amables palabras, las cuales seguro que significarán mucho para ellos. Una vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerle y esperamos poder servirle de nuevo pronto. Saludos Cordiales Dora Polanco

    Round Indicators
    Frédéric N 09/10/2018 Family

    “Nice and swing”

    Hotel is fine. Business and family friendly. Restaurant is ok with all inclusive available. Nice pool. Take some time to sip a drink while listening to the piano. Feel free to push the casino door b4 going back to your room and have à good rest.

    Liana C, Director de Relaciones con Clientes at Barcelo Santo Domingo, responded to this review
     Dear Mr. Frédéric: We appreciate your comment praising your recent visit to our hotel Barceló Santo Domingo, we are delighted to know that we were able to meet your expectations. We are glad to know that you have been able to enjoy the variety of services we offer as a city hotel, it is a pleasure for us that you could relax in our pool area and enjoy our gastronomic offer that is well known in the Caribbean. As well as the games of chance of our casino. Once again we thank you for choosing our hotel for your holidays and we hope to have the opportunity to serve you again in the future. Best Regards Dora Polanco

    Round Indicators
    RicardoVjr Santo Domingo, Dominican Republic. 09/10/2018 Solo travel

    “Local smart Solution.”

    Barceló Santo Domingo is an excellent option when traveling, wether it's for short or long term visits. It has an important footprint regarding its size, has a nice pool area, restaurant, executive floor with rooftop area and jacuzzi, with a very well prepared staff. I was there for a short term, for the time being the room was very comfortable, I was upgraded from the 5th floor to the 7th floor, where I was farther from the city noise. I can't really say there would be a big difference, but I think its important for me to point out. The hotel has many amenities and is for the whole family. I would recommend you staying here for business or vacation.

    Liana C, Director de Relaciones con Clientes at Barcelo Santo Domingo, responded to this review
     Dear Mr. Ricardo: Thank you for the lovely review you shared following your recent visit to our Barceló Santo Domingo hotel. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed. It is always our goal to achieve maximum customer satisfaction. Once more we thank you for choosing our hotel, we look forward to welcoming you back again very soon. Best regards. Liana Contreras

    Round Indicators
    Dolores E New York, New York, United States. 09/09/2018 Family

    “Beautiful hotel.”

    I stay at the hotel for 2 days,breakfast was delicious,I went with my family,I like the view from the city at all times ,staff was very helpful and friendly rooms are super clean I’m looking forward to go again. Definitely Barcelo Santo Domingo is a great place to stay.

    Liana C, Director de Relaciones con Clientes at Barcelo Santo Domingo, responded to this review
     Esimada Sra. Dolores: We would like to thank you for your feedback praising your recent visit to our Barceló Santo Domingo hotel. your lovely comments on the service you received from the team members. We are very pleased to read that you liked the room we accommodated you in and that you found it to be clean and comfortable always. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards Brenda Moreno

    EVALUATION

    Round Indicators

    • september 19 2018
    • Business

    Lian W

    “LIKE IT A LOT - IT CAN IMPROVE MORE”


    Very nice hotel, but the managers must try to change the way they talk to subordinate staff,I was the witness of that in two ocassions, first some supervisor was telling the cleaning lady that she had to clean the whole floor wich i think is like 30 rooms or so, and if she did not want to, she had to quit the job, all this in front of me, very bad looking. In another time i was having lunch and somebody who look like the person in charge of the restaurant, LITERALLY HUMILIATE THE WAITER beacuse she was taking too long to put some dishes in some place, all this while everybody keeps looking at this very very unprofesional manager, really disgusting situation, hope they can fix this, beacause the hotel is very nice, the people in the front desk are really helpful and friendly.


    LianaC352, Guest Service at Barcelo Santo Domingo, responded to this review
    Dear guest: Thank you very much for sharing your review following your recent visit to our Barceló Santo Domingo hotel. It is gratifying to know that our facilities were to your pleasantness. One of our main goals is to satisfy the needs of our internal and external clients, however we have taken notes of your comments for revision and improvement. Once more we thank you for choosing our hotel and we look forward to serving you again soon. Best regards. Liana Contreras

    EVALUATION

    Round Indicators

    • september 17 2018
    • Claymont, Delaware
    • Friends getaway

    aninito

    “At lot of help”


    Eileen Garcia at the front desk. She is a bag of information and is willing to help you out at all cost, Very friendly and knowledgeable. Always smiling and it seems that she always has a good day. I know the hotel is very happy to have her.. Kudos to Eileen


    LianaC352, Guest Service at Barcelo Santo Domingo, responded to this review
    Distinguido Sr. Aninito: Apreciamos el tiempo dedicado a compartir su experiencia en nuestro hotel Barceló Santo Domingo. Gracias por sus maravillosos comentarios sobre el servicio que recibió por parte de los miembros del equipo. Nos aseguraremos de compartir sus amables palabras, las cuales seguro que significarán mucho para ellos. Una vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerle y esperamos poder servirle de nuevo pronto. Saludos Cordiales Dora Polanco

    EVALUATION

    Round Indicators

    • september 10 2018
    • Family

    Frédéric N

    “Nice and swing”


    Hotel is fine. Business and family friendly. Restaurant is ok with all inclusive available. Nice pool. Take some time to sip a drink while listening to the piano. Feel free to push the casino door b4 going back to your room and have à good rest.


    Liana C, Director de Relaciones con Clientes at Barcelo Santo Domingo, responded to this review
     Dear Mr. Frédéric: We appreciate your comment praising your recent visit to our hotel Barceló Santo Domingo, we are delighted to know that we were able to meet your expectations. We are glad to know that you have been able to enjoy the variety of services we offer as a city hotel, it is a pleasure for us that you could relax in our pool area and enjoy our gastronomic offer that is well known in the Caribbean. As well as the games of chance of our casino. Once again we thank you for choosing our hotel for your holidays and we hope to have the opportunity to serve you again in the future. Best Regards Dora Polanco

    EVALUATION

    Round Indicators

    • september 10 2018
    • Santo Domingo, Dominican Republic
    • Solo travel

    RicardoVjr

    “Local smart Solution.”


    Barceló Santo Domingo is an excellent option when traveling, wether it's for short or long term visits. It has an important footprint regarding its size, has a nice pool area, restaurant, executive floor with rooftop area and jacuzzi, with a very well prepared staff. I was there for a short term, for the time being the room was very comfortable, I was upgraded from the 5th floor to the 7th floor, where I was farther from the city noise. I can't really say there would be a big difference, but I think its important for me to point out. The hotel has many amenities and is for the whole family. I would recommend you staying here for business or vacation.


    Liana C, Director de Relaciones con Clientes at Barcelo Santo Domingo, responded to this review
    Dear Mr. Ricardo: Thank you for the lovely review you shared following your recent visit to our Barceló Santo Domingo hotel. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed. It is always our goal to achieve maximum customer satisfaction. Once more we thank you for choosing our hotel, we look forward to welcoming you back again very soon. Best regards. Liana Contreras

    EVALUATION

    Round Indicators

    • september 9 2018
    • New York, New York, United States
    • Family

    Dolores E

    “Beautiful hotel.”


    I stay at the hotel for 2 days,breakfast was delicious,I went with my family,I like the view from the city at all times ,staff was very helpful and friendly rooms are super clean I’m looking forward to go again. Definitely Barcelo Santo Domingo is a great place to stay.


    Liana C, Director de Relaciones con Clientes at Barcelo Santo Domingo, responded to this review
    Esimada Sra. Dolores: We would like to thank you for your feedback praising your recent visit to our Barceló Santo Domingo hotel. your lovely comments on the service you received from the team members. We are very pleased to read that you liked the room we accommodated you in and that you found it to be clean and comfortable always. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards Brenda Moreno

    Barceló Hotel Pool  Santo Domingo

    Urban luxury for leisure or business trips, in the heart of Santo Domingo

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

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