Barceló Hotel Surroundings  Hamburg
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Barceló Hamburg

Ferdinandstrasse 15   20095 Hamburg ,   Alemania  


Places of Interest

11 km Hamburg-Fuhlsbüttel Airport 

Hamburger Spa

6.6 km Golf Silver Masters

500 m Train + Bus + Metro

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Hamburg

4.5/5 Round Indicators
| 1767 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

48% Complete

864

Very good

35% Complete

634

Average

10% Complete

185

Poor

3% Complete

54

Very poor

1% Complete

30

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    Round Indicators
    Katyphair1 Stoke-on-Trent, United Kingdom. 05/21/2018 Family

    “Lovely clean, modern hotel. No twin rooms.”

    Lovely hotel, very clean and modern. It was ideally located for the main train station and public transport links. I booked a twin room which was available on the website, however when we got there they informed us they don't have any rooms with two beds in. Very misleading! It is worth noting there is an open plan bathroom also, to bear in mind depending upon who you are sharing with. Thankfully the beds were very large and they got us two duvets to try and resolve it. The bar area was very nice. Staff were polite and helpful, they gave us tips about travel and tickets. Would recommend.
    Round Indicators
    Reviewer W London, United Kingdom. 05/17/2018 Business

    “Great location,polished hotel”

    Stayed for a conference being held in the arena which is a 25 minute walk away. Great location. Rooms were well presented and modern with aircon and good beds. staff were good and check in was quick. Would definitely recommend.
    Round Indicators
    Michala C 05/12/2018 Couples

    “Super nice!”

    This Hotel is really a nice hotel! The Staff is very friendly and the atmosphere is great. Rooms are great! Bed is great! Food is great! We used it as a get away from home, and it worked out nicely! You are in the middle of Centrum and you are only 5 minutes away in taxi from reeperbahn. I can surely recommend this place to anyone.
    Round Indicators
    apapac527301 05/09/2018 Solo travel

    “Excellent new-ish hotel perfectly located in Hamburg”

    Excellent hotel, great value for Hamburg. Bright, comfortable room. Well laid out bathroom. Excellent shower, though the see through window into the bedroom means best not be shy. Couldn't get the aircon to work, but that was probably me not understanding the instructions. Room service was quick, burger was excellent. The only thing I'd advise is to have maybe one English speaking movie channel, or ability to plug in smart phone USB to watch favourite Netflix series for those quiet times working in the room. I'm staying there again.
    Round Indicators
    cfairb515318 05/08/2018 Couples

    “Outrageously expensive”

    Stayed here for two nights for 220 euros a night would have expected much better service form staff. Hotel is a design statement rather than comfortable . Food in restaurant was very very mediocre. Breakfast not included in the price. We were told

    BarceloHamburg, Stellv. Direktorin at Barcelo Hamburg, responded to this review
     Dear Guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Hamburg hotel and would like to sincerely apologize for any inconsistency in our service. We have read your review with our utmost attention and will take note of your constructive remarks. We were most concerned to read your remarks on the service you experienced whilst staying with us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. We were also very saddened to read your disappointment with the dining experiences, as at Barceló we know that meals are an important aspect of our guests' overall experience. Please be assured that your review will be shared with our head of departments for information and further revision and for the improvement of our service. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. With kindest regards, Carlene García Stellv. Direktorin

    EVALUATION

    Round Indicators

    • may 21 2018
    • Stoke-on-Trent, United Kingdom
    • Family

    Katyphair1

    “Lovely clean, modern hotel. No twin rooms.”


    Lovely hotel, very clean and modern. It was ideally located for the main train station and public transport links. I booked a twin room which was available on the website, however when we got there they informed us they don't have any rooms with two beds in. Very misleading! It is worth noting there is an open plan bathroom also, to bear in mind depending upon who you are sharing with. Thankfully the beds were very large and they got us two duvets to try and resolve it. The bar area was very nice. Staff were polite and helpful, they gave us tips about travel and tickets. Would recommend.


    EVALUATION

    Round Indicators

    • may 17 2018
    • London, United Kingdom
    • Business

    Reviewer W

    “Great location,polished hotel”


    Stayed for a conference being held in the arena which is a 25 minute walk away. Great location. Rooms were well presented and modern with aircon and good beds. staff were good and check in was quick. Would definitely recommend.


    EVALUATION

    Round Indicators

    • may 12 2018
    • Couples

    Michala C

    “Super nice!”


    This Hotel is really a nice hotel! The Staff is very friendly and the atmosphere is great. Rooms are great! Bed is great! Food is great! We used it as a get away from home, and it worked out nicely! You are in the middle of Centrum and you are only 5 minutes away in taxi from reeperbahn. I can surely recommend this place to anyone.


    EVALUATION

    Round Indicators

    • may 9 2018
    • Solo travel

    apapac527301

    “Excellent new-ish hotel perfectly located in Hamburg”


    Excellent hotel, great value for Hamburg. Bright, comfortable room. Well laid out bathroom. Excellent shower, though the see through window into the bedroom means best not be shy. Couldn't get the aircon to work, but that was probably me not understanding the instructions. Room service was quick, burger was excellent. The only thing I'd advise is to have maybe one English speaking movie channel, or ability to plug in smart phone USB to watch favourite Netflix series for those quiet times working in the room. I'm staying there again.


    EVALUATION

    Round Indicators

    • may 8 2018
    • Couples

    cfairb515318

    “Outrageously expensive”


    Stayed here for two nights for 220 euros a night would have expected much better service form staff. Hotel is a design statement rather than comfortable . Food in restaurant was very very mediocre. Breakfast not included in the price. We were told


    BarceloHamburg, Stellv. Direktorin at Barcelo Hamburg, responded to this review
    Dear Guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Hamburg hotel and would like to sincerely apologize for any inconsistency in our service. We have read your review with our utmost attention and will take note of your constructive remarks. We were most concerned to read your remarks on the service you experienced whilst staying with us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. We were also very saddened to read your disappointment with the dining experiences, as at Barceló we know that meals are an important aspect of our guests' overall experience. Please be assured that your review will be shared with our head of departments for information and further revision and for the improvement of our service. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. With kindest regards, Carlene García Stellv. Direktorin

    Barceló Hotel Surroundings  Hamburg

    Magnificent designer German-style hotel