Façade of the Barceló Mexico Reforma hotel
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Paseo de la Reforma, 1   06030 Ciudad de México , Col. Tabacalera    


Points of Interest

12.7 km Mexico City International Airport (MEX)

3.4 km Zócalo – Plaza of the Constitution

6.5 km Soumaya Museum

3.6 km Cathedral

Guest reviews.

There is no better expert than a traveller.

Barceló México Reforma

4.5/5 Round Indicators
| 1473 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

55% Complete

816

Very good

27% Complete

403

Average

9% Complete

133

Poor

3% Complete

55

Very poor

4% Complete

66

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    Round Indicators
    Anthony H 09/18/2018 Business

    “Taking a shower in this hotel is a new high risk sport”

    The bathroom has a huge window without blinds or curtains. The shower is near the window and there is no shower curtain. Taking a shower in this hotel is a new high risk sport! I didn't dare to shower at night. The toilet has the same problem but it is easier to protect oneself. This hotel is only for very adventurous people.

    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Anothony H, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Fernando Romero Quality Manager

    Round Indicators
    mlgtrips San Pedro Garza Garcia, Mexico. 09/17/2018 Business

    “Great service on an interesting location”

    Since arrival the staff attentiveness is warm and efficient. Accomodation offers good level of amenities and quality of stay but some rooms could be noisy on the avenue side. However, its location on the beautiful Paseo de la Reforma and close to the Revolution Monument allows for interesting strolling and food options.

    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Mlgtrips, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Fernando Romero Quality Manager

    Round Indicators
    NicoleDNP 09/16/2018

    “Excellent!”

    Very nice hotel! The rooms are very clean, has good amenities. Staff are friendly and welcoming. The internet is excellent and free. The hotel is well located. We stayed at the premium level and had breakfast included as well as snacks and beverages. Close to Polanco in case you want to have dinner in this area.

    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear NicoleDNP, We appreciate your comments. It is wonderful to know that you had a more than pleasant experience but above all that our staff gave you exceptional service, at Barcelo Mexico Reforma it is the priority of each staff member to exceed the expectations in every way of our guests and to hear that we have been able to do it brings us a lot of joy. We hope to welcome you again next time and make you feel at home. Fernando Romero Quality Manager

    Round Indicators
    pierrea Stockholm. 09/16/2018 Business

    “Good location”

    Too few elevators that were working, no access to balconys higher up in the hotel where I wanted to take photos, plenty of space in the room but problems to use the coffeemaker due to the tight space around it

    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Pierrea, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are working on the matter you mentioned about the elevators with our area of maintenence so we are able to offer a better stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Fernando Romero Quality Manager

    Round Indicators
    Robertm7345678 09/12/2018 Couples

    “Dont expect greatness here”

    stayed for over a week. two elevators where down the whole time. Parts of the pool dont even work and look dirty on the walls, AC in room flooded bathroom, service techs look to not have many spare parts or tools. Rude staff. if you room is near sonora grill dont plan on sleeping till 2 AM

    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Robert7345678, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló México Reforma, please rest assured that your comments have been taken onboard and revised by the entire Management team. We lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday expérience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • september 18 2018
    • Business

    Anthony H

    “Taking a shower in this hotel is a new high risk sport”


    The bathroom has a huge window without blinds or curtains. The shower is near the window and there is no shower curtain. Taking a shower in this hotel is a new high risk sport! I didn't dare to shower at night. The toilet has the same problem but it is easier to protect oneself. This hotel is only for very adventurous people.


    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Anothony H, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • september 17 2018
    • San Pedro Garza Garcia, Mexico
    • Business

    mlgtrips

    “Great service on an interesting location”


    Since arrival the staff attentiveness is warm and efficient. Accomodation offers good level of amenities and quality of stay but some rooms could be noisy on the avenue side. However, its location on the beautiful Paseo de la Reforma and close to the Revolution Monument allows for interesting strolling and food options.


    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Mlgtrips, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • september 16 2018

    NicoleDNP

    “Excellent!”


    Very nice hotel! The rooms are very clean, has good amenities. Staff are friendly and welcoming. The internet is excellent and free. The hotel is well located. We stayed at the premium level and had breakfast included as well as snacks and beverages. Close to Polanco in case you want to have dinner in this area.


    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear NicoleDNP, We appreciate your comments. It is wonderful to know that you had a more than pleasant experience but above all that our staff gave you exceptional service, at Barcelo Mexico Reforma it is the priority of each staff member to exceed the expectations in every way of our guests and to hear that we have been able to do it brings us a lot of joy. We hope to welcome you again next time and make you feel at home. Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • september 16 2018
    • Stockholm
    • Business

    pierrea

    “Good location”


    Too few elevators that were working, no access to balconys higher up in the hotel where I wanted to take photos, plenty of space in the room but problems to use the coffeemaker due to the tight space around it


    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Pierrea, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are working on the matter you mentioned about the elevators with our area of maintenence so we are able to offer a better stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • september 12 2018
    • Couples

    Robertm7345678

    “Dont expect greatness here”


    stayed for over a week. two elevators where down the whole time. Parts of the pool dont even work and look dirty on the walls, AC in room flooded bathroom, service techs look to not have many spare parts or tools. Rude staff. if you room is near sonora grill dont plan on sleeping till 2 AM


    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Robert7345678, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló México Reforma, please rest assured that your comments have been taken onboard and revised by the entire Management team. We lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday expérience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Fernando Romero Quality Manager

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

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