Façade of the Barceló Mexico Reforma hotel
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Map and location

Paseo de la Reforma, 1   06030 Ciudad de México , Col. Tabacalera    


Points of Interest

7.9 mi Mexico City International Airport (MEX)

2.1 miles Zócalo - Plaza de la Constitución

4 mi Soumaya Museum

2.2 miles The ​Metropolitan Cathedral

Guest reviews.

There is no better expert than a traveller.

Barceló México Reforma

4.0/5 Round Indicators
| 1600 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

55% Complete

891

Very good

26% Complete

426

Average

9% Complete

145

Poor

3% Complete

58

Very poor

5% Complete

80

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    Round Indicators
    Connector237099 Towson, Maryland. 11/17/2018 Family

    “Terrible Hotel since became Barcelo.”

    I stayed here several times before Barcelo acquired this property, location is great but with the change of administration the hotel became an f’n joke. I made a reservation for 3 rooms for 4 days, almost $2,400 USD, they made a mess with the credit card I used for the reservation, they tried to ‘validate’ it before the arrival and I end up with nonsense charges, NOTHING of why I requested for the 3 room was respected, this is so frustrating, I ordered an extra bed for one of the rooms, we checked in at 11pm, I asked the front desk about it and was told ‘the bed is in your room already’, and guess what, it wasn’t, not only that, after several calls and couple of visits to the front desk we received the additional bed close to 2am, I requested double beds, received only rooms with king beds. People at the front desk are not help at all. This might be nothing for this chain now, it this is the last time I bring my family here for our yearly trip to Mexico City. There are so much better options.
    Round Indicators
    Tourist03099628741 11/09/2018 Couples

    “Overnight stay”

    Great hotel experience on the Executive Floor with its panoramic bar. Indoors heated pool long enough to swim lengths, with jacuzzi, hamam and sauna. Excellent dinner at the hotel's Sonora Grill restaurant, and buffet breakfast on floor LL. 10mn by car to most cultural sites of the city center.

    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Tourist03099628741, We appreciate your valuable comments and it is wonderful to know that you had a more than pleasant experience at Barceló México Reforma and that you have been able to enjoy all the areas of the hotel that have been renovated in depth to offer you a unique experience but above all I am happy to know that our staff gave him exceptional service. We hope to welcome you again at this next occasion, your home, receive an affectionate greeting. Ena Navarro Quality and Service

    Round Indicators
    Robert P 11/08/2018

    “Excellent hotel and location”

    When we stayed in Barcelona we were very pleased with the location (pick a high floor for some view) and were able to walk just about everywhere we wanted to go. The people were pleasant and the room was great.

    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Robert P, thank you for the great feedback of your recent holiday experience at our Barceló México Reforma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service

    Round Indicators
    LuxeConcierge Chicago, Illinois. 11/07/2018 Business

    “I slept so well!”

    I spent the Day of the Dead weekend at the Barcelo and was so pleased with my stay. Even though the city was overflowing with celebrants, it was quiet and peaceful. Room service was delicious and came to the rescue when I needed it! Alberto, the Chef Concierge, was so welcoming and made me feel at home! I'll be back! Thanks everyone!

    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear LuxeConcierge, Thank you for the great feedback of your recent holiday experience at our Barceló México Reforma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Ena Navarro Quality and Service

    Round Indicators
    Andrea L 11/06/2018 Couples

    “good price for a great place”

    Hotels this quality are usually too expensive. The price was great for the type of hotel and service we received. Hands down a great purchase, I would recommend anyone to stay her if traveling to Mexico city the first time. It is right in the best location !!!

    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Andrea L, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Ena Navarro Quality and Service

    EVALUATION

    Round Indicators

    • november 17 2018
    • Towson, Maryland
    • Family

    Connector237099

    “Terrible Hotel since became Barcelo.”


    I stayed here several times before Barcelo acquired this property, location is great but with the change of administration the hotel became an f’n joke. I made a reservation for 3 rooms for 4 days, almost $2,400 USD, they made a mess with the credit card I used for the reservation, they tried to ‘validate’ it before the arrival and I end up with nonsense charges, NOTHING of why I requested for the 3 room was respected, this is so frustrating, I ordered an extra bed for one of the rooms, we checked in at 11pm, I asked the front desk about it and was told ‘the bed is in your room already’, and guess what, it wasn’t, not only that, after several calls and couple of visits to the front desk we received the additional bed close to 2am, I requested double beds, received only rooms with king beds. People at the front desk are not help at all. This might be nothing for this chain now, it this is the last time I bring my family here for our yearly trip to Mexico City. There are so much better options.


    EVALUATION

    Round Indicators

    • november 9 2018
    • Couples

    Tourist03099628741

    “Overnight stay”


    Great hotel experience on the Executive Floor with its panoramic bar. Indoors heated pool long enough to swim lengths, with jacuzzi, hamam and sauna. Excellent dinner at the hotel's Sonora Grill restaurant, and buffet breakfast on floor LL. 10mn by car to most cultural sites of the city center.


    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Tourist03099628741, We appreciate your valuable comments and it is wonderful to know that you had a more than pleasant experience at Barceló México Reforma and that you have been able to enjoy all the areas of the hotel that have been renovated in depth to offer you a unique experience but above all I am happy to know that our staff gave him exceptional service. We hope to welcome you again at this next occasion, your home, receive an affectionate greeting. Ena Navarro Quality and Service

    EVALUATION

    Round Indicators

    • november 8 2018

    Robert P

    “Excellent hotel and location”


    When we stayed in Barcelona we were very pleased with the location (pick a high floor for some view) and were able to walk just about everywhere we wanted to go. The people were pleasant and the room was great.


    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Robert P, thank you for the great feedback of your recent holiday experience at our Barceló México Reforma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Ena Navarro Quality and Service

    EVALUATION

    Round Indicators

    • november 7 2018
    • Chicago, Illinois
    • Business

    LuxeConcierge

    “I slept so well!”


    I spent the Day of the Dead weekend at the Barcelo and was so pleased with my stay. Even though the city was overflowing with celebrants, it was quiet and peaceful. Room service was delicious and came to the rescue when I needed it! Alberto, the Chef Concierge, was so welcoming and made me feel at home! I'll be back! Thanks everyone!


    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear LuxeConcierge, Thank you for the great feedback of your recent holiday experience at our Barceló México Reforma; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Ena Navarro Quality and Service

    EVALUATION

    Round Indicators

    • november 6 2018
    • Couples

    Andrea L

    “good price for a great place”


    Hotels this quality are usually too expensive. The price was great for the type of hotel and service we received. Hands down a great purchase, I would recommend anyone to stay her if traveling to Mexico city the first time. It is right in the best location !!!


    FernandoR5755, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Andrea L, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Ena Navarro Quality and Service

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.