Barceló Hotel Views  Karmina Palace Deluxe
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Map and location

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima ,   México  


Points of Interest

20 mi Manzanillo International Airport

12.5 mi Manzanillo Port

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Karmina

4.0/5 Round Indicators
| 3892 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

1856

Very good

31% Complete

1223

Average

11% Complete

445

Poor

5% Complete

227

Very poor

3% Complete

141

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    Round Indicators
    686MYTRIPS Calgary, Canada. 11/03/2018 Couples

    “Barcelo Karmina - 2nd Visit next week”

    My husband and I stayed at the hotel in 2011 - this place is fabulous. I am visiting next week with a friend, and a quick question to the hotel manager. My girlfriend and I are visiting next week. Our booking states: Jr. Suite Deluxe Ocean View Premium Level . We do get double beds correct? Did not see rooms with two double beds in this section. i do hope there is?

    silviagalarza, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear 686MYTRIPS; First of all, we would like to thank you for choosing Barceló Karmina for the second time for your vacations in Manzanillo. Regarding the beds, we would like to mention that these are subject to availability. However, we will add the notes to your reservation and we will do our best to provide you with the type of bed you want. Best regards, Guest Experience Manager.

    Round Indicators
    Safari63832742961 11/01/2018 Business

    “Highly recommended”

    Is an excellent place for any kind of trip. I will highly recommended to all who like to travels.For sure I will come back some day also with my family next time to spend more time in this beautiful place.

    silviagalarza, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear Safari63832742961; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best regards, Guest Experience Manager.

    Round Indicators
    BoardingPass642668 10/18/2018 Friends getaway

    “Excelente place.”

    Everything was excelente, except for the wfi... In my opinion, it must be included on the price of the room, because it looked like when we reserve the room, you are hidden something, because when we arrive al the resort, ther it’s when the staff say that the internet it’s not included.

    silviagalarza, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear BoardingPass642668; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. Regarding, the Internet is an extra service that we offer via an external provider, that's why it has a cost. The Internet is one of the extraordinary benefits of being a Premium Level customer, as well as Balinese beds, unlimited reservations to specialty restaurants and many other services that our Premium Level program includes. We recommend that on your next visit to a Barceló hotel, check the services that it includes in case they are of your interest. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Guest Experience Manager.

    Round Indicators
    MrsKukorica Canada. 09/14/2018 Couples

    “Amazing resort!”

    The place is breathtaking. Couldn't stop taking pictures! The rusty bridge is definitely an eyesore. Hotel was incredible. Pools are amazing! Beach was okay. The night shows need some work. Was a bit boring and the dancers could do so much better if the director of the show let them express themselves in the form of dance they are good at. I felt like they were forced to do dances that they couldn't do as well, and when it was time for them to show their own unique dance that they are great at they wowed us away. From a Vegan point of view , eating a plant based diet was a bit difficult. The foods we could have ate was always decorated with shredded cheese, then mixed into the food. Italian a'la carte the chef made us pasta with oil! Couldn't have the tomato sauce or the pesto sauce because both were mixed in with cheese already. No deserts at all the whole week. Would love to come back once the menu has more vegan options and labelled so we don't have to guess or ask the chefs all the time if its safe to eat.

    silviagalarza, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear MrsKukorica; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. We take note of your observations regarding the vegan options in our buffet, we do everything possible to ensure that our customers can enjoy an enriching dining experience in a unique environment and with excellent service. Our team of chefs will continue working to surprise you with We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Manager.

    Round Indicators
    Cynthia L montebello. 09/09/2018 Family

    “Pretty good”

    The rooms are a great size. The pool needs some upgrades and the room with the Decor. I didn’t know that we had to set reservations for the restaurant by 5pm and we didn’t get to go to the restaurant so that was a bummer.

    silviagalarza, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear Cynthia L; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • november 3 2018
    • Calgary, Canada
    • Couples

    686MYTRIPS

    “Barcelo Karmina - 2nd Visit next week”


    My husband and I stayed at the hotel in 2011 - this place is fabulous. I am visiting next week with a friend, and a quick question to the hotel manager. My girlfriend and I are visiting next week. Our booking states: Jr. Suite Deluxe Ocean View Premium Level . We do get double beds correct? Did not see rooms with two double beds in this section. i do hope there is?


    silviagalarza, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear 686MYTRIPS; First of all, we would like to thank you for choosing Barceló Karmina for the second time for your vacations in Manzanillo. Regarding the beds, we would like to mention that these are subject to availability. However, we will add the notes to your reservation and we will do our best to provide you with the type of bed you want. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • november 1 2018
    • Business

    Safari63832742961

    “Highly recommended”


    Is an excellent place for any kind of trip. I will highly recommended to all who like to travels.For sure I will come back some day also with my family next time to spend more time in this beautiful place.


    silviagalarza, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear Safari63832742961; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • october 18 2018
    • Friends getaway

    BoardingPass642668

    “Excelente place.”


    Everything was excelente, except for the wfi... In my opinion, it must be included on the price of the room, because it looked like when we reserve the room, you are hidden something, because when we arrive al the resort, ther it’s when the staff say that the internet it’s not included.


    silviagalarza, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear BoardingPass642668; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. Regarding, the Internet is an extra service that we offer via an external provider, that's why it has a cost. The Internet is one of the extraordinary benefits of being a Premium Level customer, as well as Balinese beds, unlimited reservations to specialty restaurants and many other services that our Premium Level program includes. We recommend that on your next visit to a Barceló hotel, check the services that it includes in case they are of your interest. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • september 14 2018
    • Canada
    • Couples

    MrsKukorica

    “Amazing resort!”


    The place is breathtaking. Couldn't stop taking pictures! The rusty bridge is definitely an eyesore. Hotel was incredible. Pools are amazing! Beach was okay. The night shows need some work. Was a bit boring and the dancers could do so much better if the director of the show let them express themselves in the form of dance they are good at. I felt like they were forced to do dances that they couldn't do as well, and when it was time for them to show their own unique dance that they are great at they wowed us away. From a Vegan point of view , eating a plant based diet was a bit difficult. The foods we could have ate was always decorated with shredded cheese, then mixed into the food. Italian a'la carte the chef made us pasta with oil! Couldn't have the tomato sauce or the pesto sauce because both were mixed in with cheese already. No deserts at all the whole week. Would love to come back once the menu has more vegan options and labelled so we don't have to guess or ask the chefs all the time if its safe to eat.


    silviagalarza, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear MrsKukorica; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. We take note of your observations regarding the vegan options in our buffet, we do everything possible to ensure that our customers can enjoy an enriching dining experience in a unique environment and with excellent service. Our team of chefs will continue working to surprise you with We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • september 9 2018
    • montebello
    • Family

    Cynthia L

    “Pretty good”


    The rooms are a great size. The pool needs some upgrades and the room with the Decor. I didn’t know that we had to set reservations for the restaurant by 5pm and we didn’t get to go to the restaurant so that was a bummer.


    silviagalarza, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear Cynthia L; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process, therefore, we highly value your time and constructive critics. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Guest Experience Manager.

    Aerial View of Barceló Hotel Karmina Palace Deluxe

    Barceló Karmina a paradise in Manzanillo

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