Barceló Hotel Pool  Maya Caribe
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Map and location

Carretera Chetumal Puerto Jurez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   Mxico  


Points of Interest

49 mi  Cancun International Airport 

55 yards Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 5543 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

67% Complete

3768

Very good

19% Complete

1076

Average

6% Complete

382

Poor

3% Complete

174

Very poor

2% Complete

143

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    Round Indicators
    MrRADO 01/16/2019 Family

    “Excellent service”

    Hassim Vianna provides excellent service during the morning and lunch Buffett. Request to sit in his section if you want great friendly service at the Caribe buffet. It is nice to have someone who takes the time to know you and your family. We always had a full glass with our drinks and he was very helpful with any special requests. Mason our 9 year old really liked Hassim and was Looking forward to seeing each day we went to eat.
    Round Indicators
    Shannon R Barrie, Canada. 01/16/2019 Couples

    “Excellent resort”

    Beautiful resort, so much to do. DON'T upgrade to premium though it's a complete waste of money and a hastle to use at times. Lorenzo in the dining room is fantastic. Bar in the room is crappy they only give you 4 corona a day and no where else on the resort offers corona. Our pool at the Caribe was fun but it was the only one on the resort that played music. Lots of kids here so great for families but bring your wallets because everything costs extra. Strikers sports bar was our favourite spot to eat, the buffets had lots of food but it wasn't that tasty.
    Round Indicators
    Kolby M 01/16/2019 Family

    “Great Time!”

    My family and I went to the Barcelo Caribe last week and loved it. The workers were all very nice and helpful, but one person stood out. Hassim Viana was a great worker. He was a very nice man who exhibited great character and respect towards all the visitors. Personally, Hassim helped my family and I out greatly. He was always very socialable and kind. People like Hassim made this a great trip!
    Round Indicators
    an2-eduardo Edmonton, Canada. 01/16/2019 Couples

    “Nice resort, great beach, food okay. ”

    Visited in Jan 2019. Great resort, lots of things to do and beautiful beach. Very clean and well maintained. The food is okay, nothing stood out to say this is good. One employee named Hassim Viana was the only one to go out of his way daily as our server for breakfast. Very professional and kind to us every time he saw us. I would come to this resort again.
    Round Indicators
    TravelGK19 01/15/2019 Friends getaway

    “Detailed Review”

    I stayed with a friend at the Barcelo Maya Caribe in November 2018. I have stayed at the following Rivera Mayan resorts (in order of awesomeness): Riu Palace Riviera Maya (by far the best resort in this list), Iberostar Tucan/Quetzal, Iberostar Beach/Del Mar, Grand Bahia Principe Tulum/Coba, and Grand Sunset Princess. The Barcelo Maya Caribe was comparable to the Iberostar Beach/Del Mar. When we arrived, we were provided a room with one king bed instead of two doubles as we had requested. While I realize that they can’t guarantee these requests, I have never experienced this at any other resort. Having said that, they did a really great job in handling the situation. First, they provided us an upgraded Premium room for the first night. It was a really nice room, much bigger than a standard room. One thing I’ve noticed about room trends is that open concept bathrooms seem to be a thing now. This upgraded room was no exception. Not ideal when you are staying with a friend. Second, they provided us with our requested room on the second day and made the transition as smooth as possible. We didn’t have to check out in the morning and then wait all day for the room. We got to keep the room until the new room was available at 3pm. We then simply called down to reception and they sent someone to collect our bags and take us to the new room. Food and Drinks The food was mostly underwhelming. It wasn’t bad but it definitely wasn’t great. For the week we were allowed 4 a la carte dinners which required reservations. We had no trouble getting the restaurants and times we wanted. The Japanese restaurant Tokyo was really good, but the steakhouse and Italian were mediocre at best. The buffet had a lot of options but nothing really stood out. The best thing I ate at the buffet was probably the chicken nuggets, which were delicious, but probably not a great sign if that’s the best thing I ate. I usually drink Captain Morgan spiced rum and they had this included in the standard package, so no upgrade was required. They were mostly mixed well. The beer offered was Modelo, both regular and dark at all the different bars. I tried a few of the frozen drinks (pina colada, daiquiris, etc.) and found them to be almost too sweet to drink. Beach and Pools The beach was nice but definitely a bit rocky in some areas. Getting in to the sea in front of the Caribe/Beach area was a bit dicey but once you got in it was fine. You can walk out quite a distance and the water isn’t too deep. There were lots of loungers available at any time of the day, better than most resorts. There are no palapas for shade. Instead, the palm trees provide the shade which means you’ll periodically need to reposition your loungers to stay in the sun or shade. The pool was nice and had a couple distinct sections. The section closest to the swim up bar was where the water sports and activities occurred and where the music was loudest. The opposite section of the pool was more laid back and quiet. Again, lots of loungers available at any time of the day. Occasionally I did see people being served drinks while in their loungers around the pool but I don’t know how consistent that is. Layout and Facilities The resort layout was really well done. The resort is quite big if you include the entire property (called the Barcelo Maya Grand), but each individual resort was laid out well and not too big. The Caribe was the smallest resort and you could easily get from the lobby to the beach in about 5 minutes. The rooms are centrally located. If you wanted to visit the other Barcelo resorts on the property, it was a reasonable walk or you could take the double decker bus which seemed to come every 10 minutes or so. Beside the lobby was the Maya Mall where the restaurants can be found. There was also shopping and a casino. The 24/7 bar also has a bowling alley that you can use for a fee. The lobby bar was also located here. Beside the lobby bar was a stage for music performances. This got uncomfortably loud when sitting in the lobby bar trying to enjoy a drink. There was a gym and spa closer to the rooms and pool. It is by far the nicest gym I’ve seen at any resort. It had everything including a section that had at least a dozen bikes for a spin class. Service We found the service really inconsistent at times. We enjoyed sitting around at the beach grill (Captain Morgan) and sometimes we were served at our seats and sometimes we had to go get drinks ourselves. The same applied at the Strikers 24/7 bar. The service in the lobby bar was much more consistent but still not quite at the same standard as other resorts (Riu Palace Riviera Maya and Iberostar Tucan/Quetzal/Beach/Del Mar). At those other resorts they really seem to go above and beyond to make sure you get outstanding service. Housekeeping was not great. We had to call several times for water, toilet paper and towels as they weren’t always replenished. I would consider returning in the future, but if the Riu or Iberostar resorts mentioned above are available for a similar cost I think I would choose them over this resort.

    EVALUATION

    Round Indicators

    • january 16 2019
    • Family

    MrRADO

    “Excellent service”


    Hassim Vianna provides excellent service during the morning and lunch Buffett. Request to sit in his section if you want great friendly service at the Caribe buffet. It is nice to have someone who takes the time to know you and your family. We always had a full glass with our drinks and he was very helpful with any special requests. Mason our 9 year old really liked Hassim and was Looking forward to seeing each day we went to eat.


    EVALUATION

    Round Indicators

    • january 16 2019
    • Barrie, Canada
    • Couples

    Shannon R

    “Excellent resort”


    Beautiful resort, so much to do. DON'T upgrade to premium though it's a complete waste of money and a hastle to use at times. Lorenzo in the dining room is fantastic. Bar in the room is crappy they only give you 4 corona a day and no where else on the resort offers corona. Our pool at the Caribe was fun but it was the only one on the resort that played music. Lots of kids here so great for families but bring your wallets because everything costs extra. Strikers sports bar was our favourite spot to eat, the buffets had lots of food but it wasn't that tasty.


    EVALUATION

    Round Indicators

    • january 16 2019
    • Family

    Kolby M

    “Great Time!”


    My family and I went to the Barcelo Caribe last week and loved it. The workers were all very nice and helpful, but one person stood out. Hassim Viana was a great worker. He was a very nice man who exhibited great character and respect towards all the visitors. Personally, Hassim helped my family and I out greatly. He was always very socialable and kind. People like Hassim made this a great trip!


    EVALUATION

    Round Indicators

    • january 16 2019
    • Edmonton, Canada
    • Couples

    an2-eduardo

    “Nice resort, great beach, food okay. ”


    Visited in Jan 2019. Great resort, lots of things to do and beautiful beach. Very clean and well maintained. The food is okay, nothing stood out to say this is good. One employee named Hassim Viana was the only one to go out of his way daily as our server for breakfast. Very professional and kind to us every time he saw us. I would come to this resort again.


    EVALUATION

    Round Indicators

    • january 15 2019
    • Friends getaway

    TravelGK19

    “Detailed Review”


    I stayed with a friend at the Barcelo Maya Caribe in November 2018. I have stayed at the following Rivera Mayan resorts (in order of awesomeness): Riu Palace Riviera Maya (by far the best resort in this list), Iberostar Tucan/Quetzal, Iberostar Beach/Del Mar, Grand Bahia Principe Tulum/Coba, and Grand Sunset Princess. The Barcelo Maya Caribe was comparable to the Iberostar Beach/Del Mar. When we arrived, we were provided a room with one king bed instead of two doubles as we had requested. While I realize that they can’t guarantee these requests, I have never experienced this at any other resort. Having said that, they did a really great job in handling the situation. First, they provided us an upgraded Premium room for the first night. It was a really nice room, much bigger than a standard room. One thing I’ve noticed about room trends is that open concept bathrooms seem to be a thing now. This upgraded room was no exception. Not ideal when you are staying with a friend. Second, they provided us with our requested room on the second day and made the transition as smooth as possible. We didn’t have to check out in the morning and then wait all day for the room. We got to keep the room until the new room was available at 3pm. We then simply called down to reception and they sent someone to collect our bags and take us to the new room. Food and Drinks The food was mostly underwhelming. It wasn’t bad but it definitely wasn’t great. For the week we were allowed 4 a la carte dinners which required reservations. We had no trouble getting the restaurants and times we wanted. The Japanese restaurant Tokyo was really good, but the steakhouse and Italian were mediocre at best. The buffet had a lot of options but nothing really stood out. The best thing I ate at the buffet was probably the chicken nuggets, which were delicious, but probably not a great sign if that’s the best thing I ate. I usually drink Captain Morgan spiced rum and they had this included in the standard package, so no upgrade was required. They were mostly mixed well. The beer offered was Modelo, both regular and dark at all the different bars. I tried a few of the frozen drinks (pina colada, daiquiris, etc.) and found them to be almost too sweet to drink. Beach and Pools The beach was nice but definitely a bit rocky in some areas. Getting in to the sea in front of the Caribe/Beach area was a bit dicey but once you got in it was fine. You can walk out quite a distance and the water isn’t too deep. There were lots of loungers available at any time of the day, better than most resorts. There are no palapas for shade. Instead, the palm trees provide the shade which means you’ll periodically need to reposition your loungers to stay in the sun or shade. The pool was nice and had a couple distinct sections. The section closest to the swim up bar was where the water sports and activities occurred and where the music was loudest. The opposite section of the pool was more laid back and quiet. Again, lots of loungers available at any time of the day. Occasionally I did see people being served drinks while in their loungers around the pool but I don’t know how consistent that is. Layout and Facilities The resort layout was really well done. The resort is quite big if you include the entire property (called the Barcelo Maya Grand), but each individual resort was laid out well and not too big. The Caribe was the smallest resort and you could easily get from the lobby to the beach in about 5 minutes. The rooms are centrally located. If you wanted to visit the other Barcelo resorts on the property, it was a reasonable walk or you could take the double decker bus which seemed to come every 10 minutes or so. Beside the lobby was the Maya Mall where the restaurants can be found. There was also shopping and a casino. The 24/7 bar also has a bowling alley that you can use for a fee. The lobby bar was also located here. Beside the lobby bar was a stage for music performances. This got uncomfortably loud when sitting in the lobby bar trying to enjoy a drink. There was a gym and spa closer to the rooms and pool. It is by far the nicest gym I’ve seen at any resort. It had everything including a section that had at least a dozen bikes for a spin class. Service We found the service really inconsistent at times. We enjoyed sitting around at the beach grill (Captain Morgan) and sometimes we were served at our seats and sometimes we had to go get drinks ourselves. The same applied at the Strikers 24/7 bar. The service in the lobby bar was much more consistent but still not quite at the same standard as other resorts (Riu Palace Riviera Maya and Iberostar Tucan/Quetzal/Beach/Del Mar). At those other resorts they really seem to go above and beyond to make sure you get outstanding service. Housekeeping was not great. We had to call several times for water, toilet paper and towels as they weren’t always replenished. I would consider returning in the future, but if the Riu or Iberostar resorts mentioned above are available for a similar cost I think I would choose them over this resort.


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