Barceló Hotel Pool  Maya Caribe
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Map and location

Carretera Chetumal Puerto Jurez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   Mxico  


Points of Interest

49 mi  Cancun International Airport 

55 yards Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 5348 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

67% Complete

3634

Very good

19% Complete

1035

Average

6% Complete

370

Poor

3% Complete

169

Very poor

2% Complete

140

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    Round Indicators
    Tour21570744236 Edson, Canada. 12/17/2018 Family

    “Not 5 Star but nice”

    Poor start with Sunwing, waited at Cancun airport for nearly two hours for transportation to resort, Sunwing staff there were very disorganized. Room did not meet expectations as the site I booked with had it rated as a 5 Star. Requested two beds , first night did not get two beds then transferred to a handicapped accessible room with two beds. Traveling with 20 year old daughter, would have booked elsewhere if I knew they could not provide requested room. Beach and pools are nice. Lots of chairs at both. Nice that you are not hassled with towel cards. Food was good, nothing exceptional

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear Tour21570744236 First of all we would like to say thank you. We really appreciate your visit and the time you took to share your impression about your stay, Barceló Maya Caribe is committed to providing our guests with the highest quality services and facilities, and your comments help us every day to improve our Service. Thank you for your comments, we are sorry for any inconvenience caused but glad that you enjoyed many aspects of your Vacation with us. I would like to take this opportunity to explain that room requests cannot be guaranteed by the hotel, because they are a subject to availability upon check in time. It is important to mention that we always try to honor our guest’s requests but unfortunately, we were not able to provide what you request due to occupancy. Regarding your comments about the food please let me share that we carry out internal surveys with many of our guests, and that we receive a high standard of satisfaction concerning our food variety, quality and hygiene. However, we do understand that each guest can have a different reaction. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards, Management

    Round Indicators
    Butterflylaur 12/17/2018 Family

    “Flow rider (boogey board, surf) Pirate Ship!”

    Nestor, Salvador and all the staff were amazing today at the park!!! We stayed all day and the price was reasonable and the kids had a blast too! I need some practice though.....thank you! Not a lot of people. Weather was nice.

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear Butterflylaur We want to thank you for sharing this opinion about your recent stay at the Barceló Maya Caribe. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to guarantee that we offer a high quality service and a different and memorable experience. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Once again we appreciate your kind opinion of our hotel and we look forward to serving you again in the future. Best regards, Management.

    Round Indicators
    19Chicky76 12/17/2018 Friends getaway

    “TOP-Service”

    very friendly service with great management and waiters.The reception was perfect. Many thanks to Rebeca on the frontdesk, who understands and lives the best professional services - housekeeping and service was also very good. Entertainers are nice. Room service is accommodating. The booking process should be better organized. in fact- great mood, friendly atmosphere, stylish hotel with great stuff-people in a Luxurious Resort. Ideal for families and friends. Nice for a beach holiday and many more. The food was very varied. I come back!

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear 19Chicky76 First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

    Round Indicators
    luvbarcelo 12/17/2018 Couples

    “Beautiful resort, Cristian Romero and the excellent Barcelo employees”

    We have returned to the Caribe many times because of the truly wonderful service every time! Every member of this gorgeous resort is so courteous and friendly we always look forward to our next vacation here. Cristian Romero and Enrique Lopez have made all of our room accommodations the best part of each visit, the ocean front suites are so amazing! This entire resort is vacation perfection, thank you for so many happy times!!

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear luvbarcelo First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

    Round Indicators
    Revae N 12/16/2018 Friends getaway

    “Vacation with Friends!”

    We had the most amazing time at this resort. And it wasn’t short of perfect entertainment and relaxation. From the pool to the beach...it was absolute perfection. Laura, Alexa, Ulkre, And Stephanie conducted the best workout! We took some time with Sergio, Meiling, Sally, to enjoy a tequila tasting. Not only did we taste some of the best tequilas (77) we learned so much! Definitely a place to embrace, learn, and love Mexico.

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear Revae N We want to thank you for sharing this opinion about your recent stay at the Barceló Maya Caribe. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to guarantee that we offer a high quality service and a different and memorable experience. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Once again we appreciate your kind opinion of our hotel and we look forward to serving you again in the future. Best Regards, Management.

    EVALUATION

    Round Indicators

    • december 17 2018
    • Edson, Canada
    • Family

    Tour21570744236

    “Not 5 Star but nice”


    Poor start with Sunwing, waited at Cancun airport for nearly two hours for transportation to resort, Sunwing staff there were very disorganized. Room did not meet expectations as the site I booked with had it rated as a 5 Star. Requested two beds , first night did not get two beds then transferred to a handicapped accessible room with two beds. Traveling with 20 year old daughter, would have booked elsewhere if I knew they could not provide requested room. Beach and pools are nice. Lots of chairs at both. Nice that you are not hassled with towel cards. Food was good, nothing exceptional


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear Tour21570744236 First of all we would like to say thank you. We really appreciate your visit and the time you took to share your impression about your stay, Barceló Maya Caribe is committed to providing our guests with the highest quality services and facilities, and your comments help us every day to improve our Service. Thank you for your comments, we are sorry for any inconvenience caused but glad that you enjoyed many aspects of your Vacation with us. I would like to take this opportunity to explain that room requests cannot be guaranteed by the hotel, because they are a subject to availability upon check in time. It is important to mention that we always try to honor our guest’s requests but unfortunately, we were not able to provide what you request due to occupancy. Regarding your comments about the food please let me share that we carry out internal surveys with many of our guests, and that we receive a high standard of satisfaction concerning our food variety, quality and hygiene. However, we do understand that each guest can have a different reaction. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards, Management

    EVALUATION

    Round Indicators

    • december 17 2018
    • Family

    Butterflylaur

    “Flow rider (boogey board, surf) Pirate Ship!”


    Nestor, Salvador and all the staff were amazing today at the park!!! We stayed all day and the price was reasonable and the kids had a blast too! I need some practice though.....thank you! Not a lot of people. Weather was nice.


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear Butterflylaur We want to thank you for sharing this opinion about your recent stay at the Barceló Maya Caribe. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to guarantee that we offer a high quality service and a different and memorable experience. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Once again we appreciate your kind opinion of our hotel and we look forward to serving you again in the future. Best regards, Management.

    EVALUATION

    Round Indicators

    • december 17 2018
    • Friends getaway

    19Chicky76

    “TOP-Service”


    very friendly service with great management and waiters.The reception was perfect. Many thanks to Rebeca on the frontdesk, who understands and lives the best professional services - housekeeping and service was also very good. Entertainers are nice. Room service is accommodating. The booking process should be better organized. in fact- great mood, friendly atmosphere, stylish hotel with great stuff-people in a Luxurious Resort. Ideal for families and friends. Nice for a beach holiday and many more. The food was very varied. I come back!


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear 19Chicky76 First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

    EVALUATION

    Round Indicators

    • december 17 2018
    • Couples

    luvbarcelo

    “Beautiful resort, Cristian Romero and the excellent Barcelo employees”


    We have returned to the Caribe many times because of the truly wonderful service every time! Every member of this gorgeous resort is so courteous and friendly we always look forward to our next vacation here. Cristian Romero and Enrique Lopez have made all of our room accommodations the best part of each visit, the ocean front suites are so amazing! This entire resort is vacation perfection, thank you for so many happy times!!


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear luvbarcelo First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

    EVALUATION

    Round Indicators

    • december 16 2018
    • Friends getaway

    Revae N

    “Vacation with Friends!”


    We had the most amazing time at this resort. And it wasn’t short of perfect entertainment and relaxation. From the pool to the beach...it was absolute perfection. Laura, Alexa, Ulkre, And Stephanie conducted the best workout! We took some time with Sergio, Meiling, Sally, to enjoy a tequila tasting. Not only did we taste some of the best tequilas (77) we learned so much! Definitely a place to embrace, learn, and love Mexico.


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear Revae N We want to thank you for sharing this opinion about your recent stay at the Barceló Maya Caribe. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to guarantee that we offer a high quality service and a different and memorable experience. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Once again we appreciate your kind opinion of our hotel and we look forward to serving you again in the future. Best Regards, Management.

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