Barceló Hotel Pool  Maya Caribe
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Map and location

Carretera Chetumal Puerto Jurez Km. 266,3 XPUHA Q   Riviera Maya, Quintana Roo México,    


Points of Interest

49 mi  Cancun International Airport 

55 yards Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 6446 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

69% Complete

4479

Very good

18% Complete

1187

Average

6% Complete

420

Poor

2% Complete

191

Very poor

2% Complete

169

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    Round Indicators
    Ch3ydawn 05/24/2019 Family

    “Stayed here 8 times and..”

    There are pros and cons to this resort. The times we’ve gone to the place, we seem to have received better service than at the caribe. The staff in the premium check in lounge are rude and seem very unhappy. It felt like we were checking into the DMV, rather than a resort. One attendant, Jazmin, was especially rude to my family on this latest stay beginning 5/13. The bellboy staff is exceptionally kind, as are many of the servers and housekeeping. The buffets are pretty good. The colonial/tropical buffet is better than the caribe buffet. The Rodizio restaurant at the palace is worth paying for, it is delicious. The service and food quality was much better than I’ve had in a very long time. The Barcy kids club is available to watch kids 4 and up. I DON’T. recommend this, as the entire room smells of urine. The ball pit is especially dirty and obviously never cleaned. All balls are coated with a grey, grimy buildup. Unless you want to get sick on this trip, don’t risk it with younger children. There is a strict long pants only policy for men at any restaurant. This makes no sense, in the extreme heat and humidity. The resort is very large, so you will be required to walk significant distances.. while sweating.. in long pants.. on vacation, just to have dinner. They will turn you away if you come in nice shorts, or they will offer you some of their spare loaner pants (weird). Currently there is a significant amount seaweed present, which isn’t their fault. However, the fact that it is allowed to pile up along the shore isn’t the greatest.
    Round Indicators
    Stan_VacationMan 05/23/2019 Couples

    “A perfect vacation”

    I don’t usually take the time to write reviews, but I felt like I owed one to Barcelo. When we arrived at the registration counter, we met Alejandro Olea and Marta Gonzalez – this is where our adventure began as they surprised us by making us VIPs for our stay which included and upgraded room and many perks. I know everyone will not get VIP status, but I mention it to show how friendly and hospitable the staff are all over the resorts. Speaking of the staff, we could not help but notice how hard every employee was working – they never stopped! From the restaurant staff to the grounds crew, everyone had such attention to detail! The combination of resorts covers a lot of ground, but it gives you so many possibilities of things to do. With all the resorts offering several eating options, you were going to find a restaurant that satisfied your taste! And if you left hungry, it was definitely your own fault. But I have to mention one restaurant in particular – the Mexico Lindo restaurant! I wish I could remember our servers name, but he made us a Mexican coffee that involved pouring a blue flamed (yes fire) liqueur back and forth between glasses and other containers. Needless to say, it was quite impressive to see him make this beside our table, but the coffee was delicious too (and I don’t usually drink coffee)! Now I know that a review that does not mention anything bad is not very believable. So I will say that our stay was also the week that the seaweed decided to invade the beach. It did not keep us from getting in the water, but it would have been nice to have some of it cleaned up a little better. But I am sure this can be hit and miss as to whether you see it. I could spend a lot of time saying more about my trip to Barcelo, but I could never do it justice on a review! Bottom line is, the room was superb, the food was excellent (even the buffets), the resort was immaculate and filled with activities, the shows were entertaining, and most important – the staff was very friendly and helpful! If you are coming to the Riviera Maya, you cannot go wrong selecting this resort
    Round Indicators
    1Rockledge Philadelphia, Pennsylvania. 05/22/2019 Family

    “Wonderful”

    My wife and I were there for a wedding and the area is beautiful and hotel was fabulous. The food was very good and the restaurants were unbelievable. Plan to go back in the near future. We loved it so much!

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear 1Rockledge First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

    Round Indicators
    Jesamine26 05/22/2019 Family

    “Surfride”

    So much fun surfing. Nesfor and victor very profesional and very competent coaches. Would definitely reccommend! Daniela and Alin at reception were also very friendly :). Enjoyed every minute, thank you guys!

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear Jesamine26 We want to thank you for sharing this opinion about your recent stay at the Barceló Maya Caribe. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to guarantee that we offer a high quality service and a different and memorable experience. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Once again we appreciate your kind opinion of our hotel and we look forward to serving you again in the future. Best regards, Management.

    Round Indicators
    Karen L 05/22/2019 Family

    “Water park”

    This is a great place to bring family and kids to enjoy. Had so much fun on our visit here. Alin Garduño was great at making sure that our stay here was perfect! The weather was absolutely perfect, and you get to got in an out of the park all day.

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear Karen L First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

    EVALUATION

    Round Indicators

    • may 24 2019
    • Family

    Ch3ydawn

    “Stayed here 8 times and..”


    There are pros and cons to this resort. The times we’ve gone to the place, we seem to have received better service than at the caribe. The staff in the premium check in lounge are rude and seem very unhappy. It felt like we were checking into the DMV, rather than a resort. One attendant, Jazmin, was especially rude to my family on this latest stay beginning 5/13. The bellboy staff is exceptionally kind, as are many of the servers and housekeeping. The buffets are pretty good. The colonial/tropical buffet is better than the caribe buffet. The Rodizio restaurant at the palace is worth paying for, it is delicious. The service and food quality was much better than I’ve had in a very long time. The Barcy kids club is available to watch kids 4 and up. I DON’T. recommend this, as the entire room smells of urine. The ball pit is especially dirty and obviously never cleaned. All balls are coated with a grey, grimy buildup. Unless you want to get sick on this trip, don’t risk it with younger children. There is a strict long pants only policy for men at any restaurant. This makes no sense, in the extreme heat and humidity. The resort is very large, so you will be required to walk significant distances.. while sweating.. in long pants.. on vacation, just to have dinner. They will turn you away if you come in nice shorts, or they will offer you some of their spare loaner pants (weird). Currently there is a significant amount seaweed present, which isn’t their fault. However, the fact that it is allowed to pile up along the shore isn’t the greatest.


    EVALUATION

    Round Indicators

    • may 23 2019
    • Couples

    Stan_VacationMan

    “A perfect vacation”


    I don’t usually take the time to write reviews, but I felt like I owed one to Barcelo. When we arrived at the registration counter, we met Alejandro Olea and Marta Gonzalez – this is where our adventure began as they surprised us by making us VIPs for our stay which included and upgraded room and many perks. I know everyone will not get VIP status, but I mention it to show how friendly and hospitable the staff are all over the resorts. Speaking of the staff, we could not help but notice how hard every employee was working – they never stopped! From the restaurant staff to the grounds crew, everyone had such attention to detail! The combination of resorts covers a lot of ground, but it gives you so many possibilities of things to do. With all the resorts offering several eating options, you were going to find a restaurant that satisfied your taste! And if you left hungry, it was definitely your own fault. But I have to mention one restaurant in particular – the Mexico Lindo restaurant! I wish I could remember our servers name, but he made us a Mexican coffee that involved pouring a blue flamed (yes fire) liqueur back and forth between glasses and other containers. Needless to say, it was quite impressive to see him make this beside our table, but the coffee was delicious too (and I don’t usually drink coffee)! Now I know that a review that does not mention anything bad is not very believable. So I will say that our stay was also the week that the seaweed decided to invade the beach. It did not keep us from getting in the water, but it would have been nice to have some of it cleaned up a little better. But I am sure this can be hit and miss as to whether you see it. I could spend a lot of time saying more about my trip to Barcelo, but I could never do it justice on a review! Bottom line is, the room was superb, the food was excellent (even the buffets), the resort was immaculate and filled with activities, the shows were entertaining, and most important – the staff was very friendly and helpful! If you are coming to the Riviera Maya, you cannot go wrong selecting this resort


    EVALUATION

    Round Indicators

    • may 22 2019
    • Philadelphia, Pennsylvania
    • Family

    1Rockledge

    “Wonderful”


    My wife and I were there for a wedding and the area is beautiful and hotel was fabulous. The food was very good and the restaurants were unbelievable. Plan to go back in the near future. We loved it so much!


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear 1Rockledge First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

    EVALUATION

    Round Indicators

    • may 22 2019
    • Family

    Jesamine26

    “Surfride”


    So much fun surfing. Nesfor and victor very profesional and very competent coaches. Would definitely reccommend! Daniela and Alin at reception were also very friendly :). Enjoyed every minute, thank you guys!


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear Jesamine26 We want to thank you for sharing this opinion about your recent stay at the Barceló Maya Caribe. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to guarantee that we offer a high quality service and a different and memorable experience. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Once again we appreciate your kind opinion of our hotel and we look forward to serving you again in the future. Best regards, Management.

    EVALUATION

    Round Indicators

    • may 22 2019
    • Family

    Karen L

    “Water park”


    This is a great place to bring family and kids to enjoy. Had so much fun on our visit here. Alin Garduño was great at making sure that our stay here was perfect! The weather was absolutely perfect, and you get to got in an out of the park all day.


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear Karen L First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation spot and the comments you kindly share with us, we are happy that you can enjoy the property and the service, I can inform you that all guest comments are very important for us, since they show us our strengths and areas of opportunity. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. We are very happy that our main goal of creating unforgettable experiences has been achieved. and we appreciate the fact that you are sharing your good experience with family and friends, we will be happy to welcome you all. We will be happy to serve you again in the future. It will be a pleasure to welcome you again. Best regards. Management.

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