Barceló Hotel Pool  Maya Colonial
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Barceló Maya Colonial

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 7215 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

62% Complete

4530

Very good

23% Complete

1706

Average

8% Complete

579

Poor

3% Complete

241

Very poor

2% Complete

159

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    Round Indicators
    Reckord69 Calgary, Canada. 08/18/2018 Family

    “Great Vacation Location”

    This was our first time at Barcelo. The check in was painfully long, but once we checked in things were great. The rooms were nice and staff made sure we had everything we needed; from towels to stocked bar fridge. The grounds were beautiful. They were experiencing an issue with seaweed, but it wasn’t just Barcelo; I understand it was along the whole coastline. There were serious efforts at keeping the beach clear for sure. The beach was nice, but there are some rocky areas for sure and water shoes are helpful. There is a lot to do for everyone; a great water park for kids, activities like beach volleyball, tennis, pool dance parties, aquacize, and a world-class gym. The gym is top notch and staffed with great people; Ernesto and Andre were great, as was the yoga instructor. The only criticism I have is the “yoga mats;” not really for yoga. I found yoga was easier on the floor surface. The buffet was our go-to; there were many options for the health conscious. Staff were always welcoming and remembered your favourite drinks. There were so many great servers; Moises at Tropical was especially attentive. Of the a la cartes we really enjoyed Koyoto (Japanese) the most. We were surprised by the fact you had to purchase WiFi or go to designated WiFi locations at certain times of the day for free WFi. We have been to a smaller resort in the Mayan and the WiFi was free and available even on the beach. There also needs to be a better process at purchasing WIFi. Customer Service was understaffed to meet the needs of WiFi purchase and a la cartel reservations. They were apologetic and pleasant, but it is an involved, time-consuming process (40 min for WiFi)
    Round Indicators
    davidquinn2015 San Marcos, California. 08/18/2018 Family

    “Room for improvement”

    I have stayed here once before. There are definitely areas that can be improved upon. Resort: Beautiful grounds, great swimming pool, beaches are a bit rocky Room: Pillows and comforter had a mildewy smell. Took several phone calls to get them changed Customer service: Tended to be hit and miss. Some employees were very pleasant and helpful others tended to be a bit rude
    Round Indicators
    David P 08/17/2018 Family

    “Good but not great. ”

    Second time staying here. Overall nice resort. Pools are great. Lap pool is a plus. Beach is nice but seaweed is a problem. Like our previous experience the food is mediocre. Try to go to as many specialty restaurants as possible as they are better than the buffet. New Maya Mall doesn't really add much to the property. Be advised that teens under 18 cannot use the fitness center without a doctor's note. European visitors smoke quite a bit on the beach which is a bit annoying. Overall reasonably good value but might try elsewhere next time.
    Round Indicators
    maggitcohen Miami, Florida. 08/16/2018 Family

    “Great experience with the staff but resort need to change policy about dining reservations”

    Our family spend 6 days in the resort, we had a great experience with the staff, Onesimo Mayorga in the Mariachi buffet was the best, he went above and beyond to serve us and make us feel special guests, Tomas in the front desk was very informative and helpful, Abigail in the pool area very attentive, and the rest of the servers were very pleasant and attentive. The resort has very nice pools and waterparks for kids, the beach beautiful landscaping, very well kept common areas, nice rooms, the only complaint we have is, out of the six days of our stay, we were only allowed to make 3 dining reservations and it was a mission, in about 8 stays we had in different Barcelo resorts, this is the first Barcelo that you can not have diner in their specialty restaurant every day of your stay, overall we had a good time at Barcelo Maya resort.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear maggitcohen: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    Round Indicators
    swenson2018 Littleton, Colorado. 08/15/2018 Family

    “Family Vacation”

    There's so much to say about this Resort it is amazing perfect for our young kid great for adults too clean beautiful friendly staff good food beautiful views everything was amazing we will be returning within the next 12 months thank you

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear swenson2018: Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon. Best Regards. La Gerencia maya.colonial.jrec@barcelo.com

    EVALUATION

    Round Indicators

    • august 18 2018
    • Calgary, Canada
    • Family

    Reckord69

    “Great Vacation Location”


    This was our first time at Barcelo. The check in was painfully long, but once we checked in things were great. The rooms were nice and staff made sure we had everything we needed; from towels to stocked bar fridge. The grounds were beautiful. They were experiencing an issue with seaweed, but it wasn’t just Barcelo; I understand it was along the whole coastline. There were serious efforts at keeping the beach clear for sure. The beach was nice, but there are some rocky areas for sure and water shoes are helpful. There is a lot to do for everyone; a great water park for kids, activities like beach volleyball, tennis, pool dance parties, aquacize, and a world-class gym. The gym is top notch and staffed with great people; Ernesto and Andre were great, as was the yoga instructor. The only criticism I have is the “yoga mats;” not really for yoga. I found yoga was easier on the floor surface. The buffet was our go-to; there were many options for the health conscious. Staff were always welcoming and remembered your favourite drinks. There were so many great servers; Moises at Tropical was especially attentive. Of the a la cartes we really enjoyed Koyoto (Japanese) the most. We were surprised by the fact you had to purchase WiFi or go to designated WiFi locations at certain times of the day for free WFi. We have been to a smaller resort in the Mayan and the WiFi was free and available even on the beach. There also needs to be a better process at purchasing WIFi. Customer Service was understaffed to meet the needs of WiFi purchase and a la cartel reservations. They were apologetic and pleasant, but it is an involved, time-consuming process (40 min for WiFi)


    EVALUATION

    Round Indicators

    • august 18 2018
    • San Marcos, California
    • Family

    davidquinn2015

    “Room for improvement”


    I have stayed here once before. There are definitely areas that can be improved upon. Resort: Beautiful grounds, great swimming pool, beaches are a bit rocky Room: Pillows and comforter had a mildewy smell. Took several phone calls to get them changed Customer service: Tended to be hit and miss. Some employees were very pleasant and helpful others tended to be a bit rude


    EVALUATION

    Round Indicators

    • august 17 2018
    • Family

    David P

    “Good but not great. ”


    Second time staying here. Overall nice resort. Pools are great. Lap pool is a plus. Beach is nice but seaweed is a problem. Like our previous experience the food is mediocre. Try to go to as many specialty restaurants as possible as they are better than the buffet. New Maya Mall doesn't really add much to the property. Be advised that teens under 18 cannot use the fitness center without a doctor's note. European visitors smoke quite a bit on the beach which is a bit annoying. Overall reasonably good value but might try elsewhere next time.


    EVALUATION

    Round Indicators

    • august 16 2018
    • Miami, Florida
    • Family

    maggitcohen

    “Great experience with the staff but resort need to change policy about dining reservations”


    Our family spend 6 days in the resort, we had a great experience with the staff, Onesimo Mayorga in the Mariachi buffet was the best, he went above and beyond to serve us and make us feel special guests, Tomas in the front desk was very informative and helpful, Abigail in the pool area very attentive, and the rest of the servers were very pleasant and attentive. The resort has very nice pools and waterparks for kids, the beach beautiful landscaping, very well kept common areas, nice rooms, the only complaint we have is, out of the six days of our stay, we were only allowed to make 3 dining reservations and it was a mission, in about 8 stays we had in different Barcelo resorts, this is the first Barcelo that you can not have diner in their specialty restaurant every day of your stay, overall we had a good time at Barcelo Maya resort.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear maggitcohen: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    EVALUATION

    Round Indicators

    • august 15 2018
    • Littleton, Colorado
    • Family

    swenson2018

    “Family Vacation”


    There's so much to say about this Resort it is amazing perfect for our young kid great for adults too clean beautiful friendly staff good food beautiful views everything was amazing we will be returning within the next 12 months thank you


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear swenson2018: Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon. Best Regards. La Gerencia maya.colonial.jrec@barcelo.com

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