Barceló Hotel Pool  Maya Colonial
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 7876 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

4906

Very good

23% Complete

1853

Average

8% Complete

648

Poor

3% Complete

285

Very poor

2% Complete

184

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    Round Indicators
    Travel59341270969 Aurora, Colorado. 02/21/2019 Friends getaway

    “Two Sisters in Paradise”

    My second time and my sister's first time to the resort. We went the two of us and had the absolute best time. The staff and guests were friendly, the food was great, and the scenery is absolutely stunning. After my first visit two years ago I knew I would be back. It was the perfect place to bring my sister for a girls trip and her first experience at an all inclusive resort!

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Travel: On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations. We hope that we will have the opportunity to welcome you back to the resort and make your stay nothing but a pleasurable experience. La Gerencia maya.colonial.jrec@barcelo.com

    Round Indicators
    Mel N Carstairs, Canada. 02/21/2019 Friends getaway

    “Marenostrum seafood restaurant”

    Mesero Margarito,Macario, Alejandro, Hostess Alejandra y Cheff Cesario, Manager Nimro .... This was the best meal in all of the resort!!!! We ate here twice and the second time it was even better!! The staff had the best service! Nimro accomadated our large wedding group even though the numbers changed 3 times!!! It was the only place that we all loved. Not one person was disssppointed! Thank you for your amazing last supper for us. You guys deserve special recognition! Heidi Et all Canada

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Mel: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    Round Indicators
    Cindy W Hamilton, Ontario, Canada. 02/21/2019 Couples

    “BARCELO MAYA GRAND IS EXCELLENT”

    Loved the resort but we were very disappointed that the luggage scale in the lobby of the Maya Grand was higher by 6 kilograms than the actual weight! We had to give away clothes and shoes to Umberto, who was weighing the baggage for us because the scale was incorrect showing that the weight was higher than the correct weight! This is a scam and should be fixed. I didn't think that our luggage was over but your scale is way off, this should be corrected! How many guests have been tricked, giving away clothes and shoes to lighten the luggage! When the bags were weighed at the airport we were 6 kilograms under. This is fraudulent and misleading. Umberto probably knew this but didn't advise us, he just took the clothes and shoes, very unfair!! I will also be putting this on Trip Advisor because guests should be aware of this!! You should fix the scale so that it is accurate!!
    Round Indicators
    Iris A San Juan, Puerto Rico. 02/20/2019 Friends getaway

    “Nice place for vacations”

    Very good, came for the Dave Mathews and Tim Reynolds concert event very organized. Will come back. Good food, The SPA is awesome. Lots of activities to do. There is a Mall inside the hotel. A bowling area and you can swim with the dolphins all in one place.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Iris: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. best regards La Gerencia maya.colonial.jrec@barcelo.com

    Round Indicators
    Lisa L 02/20/2019 Couples

    “Two thumbs up”

    Colonial team were fantastic! Horacio and Israel at colonial pool were the best EVER! The whole team worked well together! Clean and great food. This was our 5th time there, only place we go! Super awesome stay, can’t wait to go back!

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Lisa: Thank you so much for sharing your impressions about Barcelo Maya Colonial, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be happy to reach them your good comments above mentioned. We hope to have the opportunity to receive you once again, it will be our pleasure to serve you. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    EVALUATION

    Round Indicators

    • february 21 2019
    • Aurora, Colorado
    • Friends getaway

    Travel59341270969

    “Two Sisters in Paradise”


    My second time and my sister's first time to the resort. We went the two of us and had the absolute best time. The staff and guests were friendly, the food was great, and the scenery is absolutely stunning. After my first visit two years ago I knew I would be back. It was the perfect place to bring my sister for a girls trip and her first experience at an all inclusive resort!


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Travel: On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations. We hope that we will have the opportunity to welcome you back to the resort and make your stay nothing but a pleasurable experience. La Gerencia maya.colonial.jrec@barcelo.com

    EVALUATION

    Round Indicators

    • february 21 2019
    • Carstairs, Canada
    • Friends getaway

    Mel N

    “Marenostrum seafood restaurant”


    Mesero Margarito,Macario, Alejandro, Hostess Alejandra y Cheff Cesario, Manager Nimro .... This was the best meal in all of the resort!!!! We ate here twice and the second time it was even better!! The staff had the best service! Nimro accomadated our large wedding group even though the numbers changed 3 times!!! It was the only place that we all loved. Not one person was disssppointed! Thank you for your amazing last supper for us. You guys deserve special recognition! Heidi Et all Canada


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Mel: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

    EVALUATION

    Round Indicators

    • february 21 2019
    • Hamilton, Ontario, Canada
    • Couples

    Cindy W

    “BARCELO MAYA GRAND IS EXCELLENT”


    Loved the resort but we were very disappointed that the luggage scale in the lobby of the Maya Grand was higher by 6 kilograms than the actual weight! We had to give away clothes and shoes to Umberto, who was weighing the baggage for us because the scale was incorrect showing that the weight was higher than the correct weight! This is a scam and should be fixed. I didn't think that our luggage was over but your scale is way off, this should be corrected! How many guests have been tricked, giving away clothes and shoes to lighten the luggage! When the bags were weighed at the airport we were 6 kilograms under. This is fraudulent and misleading. Umberto probably knew this but didn't advise us, he just took the clothes and shoes, very unfair!! I will also be putting this on Trip Advisor because guests should be aware of this!! You should fix the scale so that it is accurate!!


    EVALUATION

    Round Indicators

    • february 20 2019
    • San Juan, Puerto Rico
    • Friends getaway

    Iris A

    “Nice place for vacations”


    Very good, came for the Dave Mathews and Tim Reynolds concert event very organized. Will come back. Good food, The SPA is awesome. Lots of activities to do. There is a Mall inside the hotel. A bowling area and you can swim with the dolphins all in one place.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Iris: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. best regards La Gerencia maya.colonial.jrec@barcelo.com

    EVALUATION

    Round Indicators

    • february 20 2019
    • Couples

    Lisa L

    “Two thumbs up”


    Colonial team were fantastic! Horacio and Israel at colonial pool were the best EVER! The whole team worked well together! Clean and great food. This was our 5th time there, only place we go! Super awesome stay, can’t wait to go back!


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Lisa: Thank you so much for sharing your impressions about Barcelo Maya Colonial, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be happy to reach them your good comments above mentioned. We hope to have the opportunity to receive you once again, it will be our pleasure to serve you. Best Regards La Gerencia maya.colonial.jrec@barcelo.com

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