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Barceló Hotel Pool  Maya Colonial
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 8820 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

5469

Very good

23% Complete

2029

Average

8% Complete

740

Poor

3% Complete

338

Very poor

2% Complete

244

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    Round Indicators
    Joyandy5215 Aurora, Colorado. 11/11/2019 Couples

    “Perfection!!!”

    This was our 18th visit and never had a problem. Everything about our stay was fantastic! The grounds are stunning, the staff is amazing and the pools are absolutely beautiful. There is something for everyone, no matter your age. The buffets have something for everyone and the specialty restaurants are top notch. We wouldn't consider going anywhere else. We cant wait till our next visit.
    Round Indicators
    rua401 11/11/2019 Family

    “Great hotel group”

    Most of the staff are very attentive and caring, kids club staff are excellent with all the kids and mine are excited every time we go back, the only issue we have ever had with this hotel group is at check in with our rooms, and so far it has been every time. We have been doing this vacation for several years now and that has been the only issues
    Round Indicators
    silkslisa Bunbury, Australia. 11/11/2019 Couples

    “Not a premium service, torn sheets etc”

    Paid for.premium service, towels provided by housekeeping second day only after 3 phone calls over 6 hours otherwise othwerwise left with one clean towel, bed linen with holes in to, have photos, room damp, bed linen aleays dam, was like sleeping i wet sheeets all tne time. Complaint made.with no resolution regarding poor service
    Round Indicators
    Patricia L 11/10/2019

    “Water aerobics.”

    Just a little note in reference to the noon water aerobics class I attended one day. I’ve been to a few water aerobics classes and this one was by far the most fun. It was lead by Paula and also Sergio. Paula physically lead the class and was energetic, good at getting people excited during the class and kept it fun and lighthearted. She was en outraging without pushing as. She was great at getting the exercisers to interact with each other. She has a warm and respectful personna; a joy to be around. Sergio was also energetic and great with the music and getting people revved up for and during the class. Oath are a great asset to the Barcelo Colonial at Riviera Maya!
    Round Indicators
    chriscintas 11/10/2019 Couples

    “Beautiful property with issues”

    Stayed for a week, I enjoy my food and am sort of a foodie. Both my partner and I were challenged daily with dining issues. Food was repetitive and bland. Steakhouse was a it of a joke in my opinion. Beef was poor quality and tasteless. The buffet could use higher quality food. A good burger or chicken breast in a bun goes along way. Not frozen patties and mystery chicken patties. The beach and pool are beautiful, staff is very helpful and attentive.

    EVALUATION

    Round Indicators

    • november 11 2019
    • Aurora, Colorado
    • Couples

    Joyandy5215

    “Perfection!!!”


    This was our 18th visit and never had a problem. Everything about our stay was fantastic! The grounds are stunning, the staff is amazing and the pools are absolutely beautiful. There is something for everyone, no matter your age. The buffets have something for everyone and the specialty restaurants are top notch. We wouldn't consider going anywhere else. We cant wait till our next visit.


    EVALUATION

    Round Indicators

    • november 11 2019
    • Family

    rua401

    “Great hotel group”


    Most of the staff are very attentive and caring, kids club staff are excellent with all the kids and mine are excited every time we go back, the only issue we have ever had with this hotel group is at check in with our rooms, and so far it has been every time. We have been doing this vacation for several years now and that has been the only issues


    EVALUATION

    Round Indicators

    • november 11 2019
    • Bunbury, Australia
    • Couples

    silkslisa

    “Not a premium service, torn sheets etc”


    Paid for.premium service, towels provided by housekeeping second day only after 3 phone calls over 6 hours otherwise othwerwise left with one clean towel, bed linen with holes in to, have photos, room damp, bed linen aleays dam, was like sleeping i wet sheeets all tne time. Complaint made.with no resolution regarding poor service


    EVALUATION

    Round Indicators

    • november 10 2019

    Patricia L

    “Water aerobics.”


    Just a little note in reference to the noon water aerobics class I attended one day. I’ve been to a few water aerobics classes and this one was by far the most fun. It was lead by Paula and also Sergio. Paula physically lead the class and was energetic, good at getting people excited during the class and kept it fun and lighthearted. She was en outraging without pushing as. She was great at getting the exercisers to interact with each other. She has a warm and respectful personna; a joy to be around. Sergio was also energetic and great with the music and getting people revved up for and during the class. Oath are a great asset to the Barcelo Colonial at Riviera Maya!


    EVALUATION

    Round Indicators

    • november 10 2019
    • Couples

    chriscintas

    “Beautiful property with issues”


    Stayed for a week, I enjoy my food and am sort of a foodie. Both my partner and I were challenged daily with dining issues. Food was repetitive and bland. Steakhouse was a it of a joke in my opinion. Beef was poor quality and tasteless. The buffet could use higher quality food. A good burger or chicken breast in a bun goes along way. Not frozen patties and mystery chicken patties. The beach and pool are beautiful, staff is very helpful and attentive.


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