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Barceló Hotel Pool  Maya Colonial
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

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Barceló Maya Colonial

4.5/5 Round Indicators
| 8761 Reviews

TOTAL EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

5436

Very good

23% Complete

2018

Average

8% Complete

733

Poor

3% Complete

334

Very poor

2% Complete

240

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    Round Indicators
    Travel47623536092 White Rock, Canada. 10/17/2019 Friends getaway

    “Barcelo Maya Grand Resort”

    Barcelo Maya Resort is large; but we didn't find it exhaustingly large!  Easily walkable if you gave yourself the time to get to where you wanted to be.   They could do better with the map they give you; it's not very detailed but I was able to find a very nice, more detailed map online & just made sure to pull it up in our room before we set out to where we wanted to go so we could figure out the location & best route to get where we were going. Great resort for groups; everyone can book in the "level" they are comfortable with for their own budget & then meet up at the Pool or Beach area. The beach is long with soft white sand -  on a calm day the water is very clear & on a windy day it's clear-ish but has a green tone to it.As we were there in the off-season we never had trouble getting beach or pool chair spot!We absolutely loved the clean beach & pool areas!! Of the a la cartes we tried; Mexico Lindo & El Fuente were our favorites; Tokyo was good also (we are from Vancouver so we have many of this style restaurants at home; however, if it was something we didn't really have access too, it would have made the best of list!).We would NEVER return to Mare Nostrum due to the VERY rude server & poor food experience. Leo at the Colonial Buffet was AMAZING!!He always had a big, friendly smile; was always working hard & showed real genuine interest that we were having a good vacation (even if we weren't in his section)!  It was not just about the tip with Leo, he truly cared that we were enjoying our experience at Barcelo & in Mexico. The service at the Buffet & Restaurants was good; nothing spectacular or overly outstanding (other than Leo!!).  The pool bars were TERRIBLE.It took FOREVER to get a drink, even when there weren't very many people at the bar.The bartenders NEVER smiled; it seemed very evident they do not want to be there & do not want you to be there...  They were unfriendly & seemed very put out about their job.They very clearly just want you to give them tip money & go away as they do not want to be there & you are the reason they have to be there.Many times we would be waiting for them to pay attention to us and come to take our drink order standing there for 5 or more minutes & a person who looked or seemed local or at the very least a Spanish speaking patron would walk up & the bartenders would immediately walk over & help them/get them their drinks, even though you know they know you were waiting there & should be served next.  If you are "not their kind" you will be treated as such.The experience at the Pool Bars was definitely a negative one every single day of the 11 days we were there & would be the only reason we would consider not returning to this resort. Overall, for the restaurants/buffets & bars it felt like it was very much just about the tip you will give the staff - not about your experience.   We booked & paid to stay Premium Level & everytime we asked for the Premium end liquors, or purchased something that allowed us a discount because of our Premium Level booking; we had to fill out a piece of paper with Name, Signature, Room Number, Wristband Number...The wristband color indicates your booking level, so it doesn't make sense that we had to keep filling this out every time we wanted a drink; or wanted something our booking level entitled us to - it was just really annoying & inconvenient. Our Premium Level booking allowed us access to the Hydrotherapy Circuit at the SPA; however, for the full 11 days we were there 2 of the 6 parts of the circuit were out of order... We didn't ask but also no offer was made to make up for this paid for service that we didn't get to fully use any of the 11 days. The room was nice & clean; very comfy bed; we LOVED the location of our room!The fridges need to be replaced as they were not very cold at all; the drinks in the fridge we would barley describe as cold.  We were with a group of 20+ people all in various rooms in various sections of the resort & everyone felt the same about their fridge. There was a very bad mildew/mold smell when you moved the pillows; like it was coming from behind the headboard or under the bed... I've seen other reviews that people say when they walked into the room they could smell this; but for us it was only when we were in bed, relaxing or sleeping & moved the pillows around - the smell was very strong and it was kind of gross... The room was always refreshed/cleaned nicely when we left & put up please clean signage (floors cleaned, toilet/sink cleaned well); however, they did not always fully replace or restock everything that was used.I would recommend every day leaving a note to tell them EXACTLY what you want to be fully replaced or it won't happen (i.e. if we dirtied 4 towels,  many times they would only be replaced with 2 or 3 towels... Or, we made the in-room coffee & if we didn't leave a note asking for them to leave water & coffee packet again, it would not get replaced).. Not a huge deal, but when you're on vacation, and paying for Premium Level service; you shouldn't have to take the time out of your day to tell you how to use common sense to do your job. The vendors in the little outdoor-style market are A-G-G-R-E-S-S-I-V-E!!!They made it VERY unpleasant & near impossible to shop at their booths.I am someone that usually buys a lot of souvenirs for myself as well as friends & family... I bought nothing but some vanilla for myself as I was able to purchase this in the resort shops... The vendors at the little outdoor-style market on the resort will follow you around as you try to look at all the items; they harass you even if you ask them to stop & tell them that you are just looking & will call them over when you have found something you would like - they will NOT listen, they will follow close behind you & hound you....  It is the most unpleasant experience & caused me to leave and actually buy nothing from them. We did not do any excursions off Resort this time; but we did go to Coco Bongo - if you have never been to Coco Bongo - GO!!! JUST GO!!!I was not going to join the group of friends that was going, as I am generally not a nightclub person... I am SO GLAD I went & will make this an event anytime I return to Mexico!! It was so much more than just a nightclub! It was one of the best, most fun nights!It is however, VERY packed with people; so if you do not like A LOT of people/ VERY LARGE crowds, or LOUD music it would not be the thing for you. Overall, we will return to Barcelo - alone or with groups -as it was a really great first experience with Mexico & we would recommend the resort to family & friends!
    Round Indicators
    rguerrero1969 10/17/2019 Family

    “Experience”

    Careful with the restaurant that offer reservation. Is not that great however food is good. Service is bad. You really want to get a great attitude especially since you are all dress up for the event.
    Round Indicators
    ninthdragonfly Toronto, Canada. 10/16/2019

    “Big resort!”

    I arrived with my husband and 9 year old son and we were greeted with a cocktail. Our flight was late in the evening but most restaurants were open. They have a lot of restaurants on site and the customer service was good. Food was not the greatest. The beach was a bit rocky and our room was a good size. Lots of shops and restaurants to choose from.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear ninthdragonfly: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards 

    Round Indicators
    MissyKnechel 10/16/2019 Couples

    “An excellent getaway! Will be back!”

    We are just traveling back to the states from a wonderful getaway to riviera maya. We booked this through Southwest vacations, and it was a great deal! When we arrived on a Tuesday afternoon, there was zero wait to check in, which was a relief since I had read it can take hours. We received our yummy cocktail and room assignment. Here are the pros and cons: Pros: •immaculate: grounds, lobbies, restaurants, theaters, all of it- extremely clean. •beach was amazing. No seaweed issues at all. IF you go to the beach just outside of colonial, it’s like a snorkeler’s dream. You don’t even need gear- the water is so clear that you can see these beautiful giant fish right there in shallow water. •pools- all of them are beautiful and so well kept •entertainment- the poolside staff as well as the theater entertainment. All very fun and done well. •the margaritas! The best margaritas were at the pool bar and at the theater. •excursions- we went with maya adventuras on a half day snorkeling outing where we got to go in the ocean, cenote (natural pool), and a cave! Lunch was included and it was wonderful! Our tour guide, “Nacho” was the best! We also swam with the dolphins right there on site with Dolphinaris. Well worth the money! •some restaurants- Santa Fe steakhouse, Kyoto hibachi, and the seafood restaurant were really good! Make sure to make your reservations at guest services upon arrival. The buffet over at Caribe is WAY better than the other buffets. They have mimosa bar and better Mexican options. Also, they have self serve gelato there! •the service- all staff were friendly, fun, and engaging. All spoke English pretty well, which was helpful. Cons: •our room had a musty/mildew smell when we first got there. We called about it and didn’t get an answer the first night. The second day, they did bring some machine in to get the moisture out and it was better, but the smell returned later in the week. I’m not sure if other rooms/buildings had this issue. Next time, I think I would prefer to stay at tropical or at least a Premier level room. •the food was good, not amazing. The grills and buffets were just good. The Mexico Lindo restaurant as well as Capri Italian restaurant were underwhelming. Much more pros than cons, for sure! I’m now in love with Mexico and tequila! Will definitely return with my family next time. TONS to do with the kids- free water parks, mini golf, and playgrounds.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     DearMissKnechel: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    Round Indicators
    ladylou68 SOUTHAMPTON ENGLAND. 10/15/2019

    “lovely hotel BUT”

    my husband & I have just returned from this hotel after staying for 2 weeks . after travelling from the uk we arrived at the hotel to be told that our premium room we had booked was now unavailable !! BUT then to be told we had been given a free upgrade to a master suite !! the check-in was easy and then we were shown to our suite, which was huge !! it was spotlessly clean huge double wet room, double sinks , dressing gowns ,2 fully stocked fridges and snacks and the bed was massive and really comfy. the balcony had 2 sunbeds on and a hammock which we didn't try as we would of ended up in hospital !! the beach is beautiful and always plenty of sunbeds .the food was plentiful and always something to eat .the staff work tirelessly in all areas BUT the dolphinarium onsite is pitiful !!! I can't believe that in this day and age there are still captive dolphins especially in the hotel grounds the pool is so small, the 5 have no shade and when finished performing they just swim around & around in 2 small kidney-shaped pools which an adult can stand up in, so sad suggestions make the pools & beach no smoking or have designated smoking areas, as we saw butts along the beach and someone putting a cigarette out in the pool and then throwing the butt in the gardens have fridges filled with water bottled at each bar then you can help yourself and not bother the bar staff where the entertainment guides are, have what the theme is in the buffets then if you don't think you'll like the food you can book a restaurant dont move the staff around so much as you cant get to know anyone improve the entertainment get rid of the dolphinarium overall this place is lovely but wouldnt return

    EVALUATION

    Round Indicators

    • october 17 2019
    • White Rock, Canada
    • Friends getaway

    Travel47623536092

    “Barcelo Maya Grand Resort”


    Barcelo Maya Resort is large; but we didn't find it exhaustingly large!  Easily walkable if you gave yourself the time to get to where you wanted to be.   They could do better with the map they give you; it's not very detailed but I was able to find a very nice, more detailed map online & just made sure to pull it up in our room before we set out to where we wanted to go so we could figure out the location & best route to get where we were going. Great resort for groups; everyone can book in the "level" they are comfortable with for their own budget & then meet up at the Pool or Beach area. The beach is long with soft white sand -  on a calm day the water is very clear & on a windy day it's clear-ish but has a green tone to it.As we were there in the off-season we never had trouble getting beach or pool chair spot!We absolutely loved the clean beach & pool areas!! Of the a la cartes we tried; Mexico Lindo & El Fuente were our favorites; Tokyo was good also (we are from Vancouver so we have many of this style restaurants at home; however, if it was something we didn't really have access too, it would have made the best of list!).We would NEVER return to Mare Nostrum due to the VERY rude server & poor food experience. Leo at the Colonial Buffet was AMAZING!!He always had a big, friendly smile; was always working hard & showed real genuine interest that we were having a good vacation (even if we weren't in his section)!  It was not just about the tip with Leo, he truly cared that we were enjoying our experience at Barcelo & in Mexico. The service at the Buffet & Restaurants was good; nothing spectacular or overly outstanding (other than Leo!!).  The pool bars were TERRIBLE.It took FOREVER to get a drink, even when there weren't very many people at the bar.The bartenders NEVER smiled; it seemed very evident they do not want to be there & do not want you to be there...  They were unfriendly & seemed very put out about their job.They very clearly just want you to give them tip money & go away as they do not want to be there & you are the reason they have to be there.Many times we would be waiting for them to pay attention to us and come to take our drink order standing there for 5 or more minutes & a person who looked or seemed local or at the very least a Spanish speaking patron would walk up & the bartenders would immediately walk over & help them/get them their drinks, even though you know they know you were waiting there & should be served next.  If you are "not their kind" you will be treated as such.The experience at the Pool Bars was definitely a negative one every single day of the 11 days we were there & would be the only reason we would consider not returning to this resort. Overall, for the restaurants/buffets & bars it felt like it was very much just about the tip you will give the staff - not about your experience.   We booked & paid to stay Premium Level & everytime we asked for the Premium end liquors, or purchased something that allowed us a discount because of our Premium Level booking; we had to fill out a piece of paper with Name, Signature, Room Number, Wristband Number...The wristband color indicates your booking level, so it doesn't make sense that we had to keep filling this out every time we wanted a drink; or wanted something our booking level entitled us to - it was just really annoying & inconvenient. Our Premium Level booking allowed us access to the Hydrotherapy Circuit at the SPA; however, for the full 11 days we were there 2 of the 6 parts of the circuit were out of order... We didn't ask but also no offer was made to make up for this paid for service that we didn't get to fully use any of the 11 days. The room was nice & clean; very comfy bed; we LOVED the location of our room!The fridges need to be replaced as they were not very cold at all; the drinks in the fridge we would barley describe as cold.  We were with a group of 20+ people all in various rooms in various sections of the resort & everyone felt the same about their fridge. There was a very bad mildew/mold smell when you moved the pillows; like it was coming from behind the headboard or under the bed... I've seen other reviews that people say when they walked into the room they could smell this; but for us it was only when we were in bed, relaxing or sleeping & moved the pillows around - the smell was very strong and it was kind of gross... The room was always refreshed/cleaned nicely when we left & put up please clean signage (floors cleaned, toilet/sink cleaned well); however, they did not always fully replace or restock everything that was used.I would recommend every day leaving a note to tell them EXACTLY what you want to be fully replaced or it won't happen (i.e. if we dirtied 4 towels,  many times they would only be replaced with 2 or 3 towels... Or, we made the in-room coffee & if we didn't leave a note asking for them to leave water & coffee packet again, it would not get replaced).. Not a huge deal, but when you're on vacation, and paying for Premium Level service; you shouldn't have to take the time out of your day to tell you how to use common sense to do your job. The vendors in the little outdoor-style market are A-G-G-R-E-S-S-I-V-E!!!They made it VERY unpleasant & near impossible to shop at their booths.I am someone that usually buys a lot of souvenirs for myself as well as friends & family... I bought nothing but some vanilla for myself as I was able to purchase this in the resort shops... The vendors at the little outdoor-style market on the resort will follow you around as you try to look at all the items; they harass you even if you ask them to stop & tell them that you are just looking & will call them over when you have found something you would like - they will NOT listen, they will follow close behind you & hound you....  It is the most unpleasant experience & caused me to leave and actually buy nothing from them. We did not do any excursions off Resort this time; but we did go to Coco Bongo - if you have never been to Coco Bongo - GO!!! JUST GO!!!I was not going to join the group of friends that was going, as I am generally not a nightclub person... I am SO GLAD I went & will make this an event anytime I return to Mexico!! It was so much more than just a nightclub! It was one of the best, most fun nights!It is however, VERY packed with people; so if you do not like A LOT of people/ VERY LARGE crowds, or LOUD music it would not be the thing for you. Overall, we will return to Barcelo - alone or with groups -as it was a really great first experience with Mexico & we would recommend the resort to family & friends!


    EVALUATION

    Round Indicators

    • october 17 2019
    • Family

    rguerrero1969

    “Experience”


    Careful with the restaurant that offer reservation. Is not that great however food is good. Service is bad. You really want to get a great attitude especially since you are all dress up for the event.


    EVALUATION

    Round Indicators

    • october 16 2019
    • Toronto, Canada

    ninthdragonfly

    “Big resort!”


    I arrived with my husband and 9 year old son and we were greeted with a cocktail. Our flight was late in the evening but most restaurants were open. They have a lot of restaurants on site and the customer service was good. Food was not the greatest. The beach was a bit rocky and our room was a good size. Lots of shops and restaurants to choose from.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear ninthdragonfly: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards 

    EVALUATION

    Round Indicators

    • october 16 2019
    • Couples

    MissyKnechel

    “An excellent getaway! Will be back!”


    We are just traveling back to the states from a wonderful getaway to riviera maya. We booked this through Southwest vacations, and it was a great deal! When we arrived on a Tuesday afternoon, there was zero wait to check in, which was a relief since I had read it can take hours. We received our yummy cocktail and room assignment. Here are the pros and cons: Pros: •immaculate: grounds, lobbies, restaurants, theaters, all of it- extremely clean. •beach was amazing. No seaweed issues at all. IF you go to the beach just outside of colonial, it’s like a snorkeler’s dream. You don’t even need gear- the water is so clear that you can see these beautiful giant fish right there in shallow water. •pools- all of them are beautiful and so well kept •entertainment- the poolside staff as well as the theater entertainment. All very fun and done well. •the margaritas! The best margaritas were at the pool bar and at the theater. •excursions- we went with maya adventuras on a half day snorkeling outing where we got to go in the ocean, cenote (natural pool), and a cave! Lunch was included and it was wonderful! Our tour guide, “Nacho” was the best! We also swam with the dolphins right there on site with Dolphinaris. Well worth the money! •some restaurants- Santa Fe steakhouse, Kyoto hibachi, and the seafood restaurant were really good! Make sure to make your reservations at guest services upon arrival. The buffet over at Caribe is WAY better than the other buffets. They have mimosa bar and better Mexican options. Also, they have self serve gelato there! •the service- all staff were friendly, fun, and engaging. All spoke English pretty well, which was helpful. Cons: •our room had a musty/mildew smell when we first got there. We called about it and didn’t get an answer the first night. The second day, they did bring some machine in to get the moisture out and it was better, but the smell returned later in the week. I’m not sure if other rooms/buildings had this issue. Next time, I think I would prefer to stay at tropical or at least a Premier level room. •the food was good, not amazing. The grills and buffets were just good. The Mexico Lindo restaurant as well as Capri Italian restaurant were underwhelming. Much more pros than cons, for sure! I’m now in love with Mexico and tequila! Will definitely return with my family next time. TONS to do with the kids- free water parks, mini golf, and playgrounds.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    DearMissKnechel: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards

    EVALUATION

    Round Indicators

    • october 15 2019
    • SOUTHAMPTON ENGLAND

    ladylou68

    “lovely hotel BUT”


    my husband & I have just returned from this hotel after staying for 2 weeks . after travelling from the uk we arrived at the hotel to be told that our premium room we had booked was now unavailable !! BUT then to be told we had been given a free upgrade to a master suite !! the check-in was easy and then we were shown to our suite, which was huge !! it was spotlessly clean huge double wet room, double sinks , dressing gowns ,2 fully stocked fridges and snacks and the bed was massive and really comfy. the balcony had 2 sunbeds on and a hammock which we didn't try as we would of ended up in hospital !! the beach is beautiful and always plenty of sunbeds .the food was plentiful and always something to eat .the staff work tirelessly in all areas BUT the dolphinarium onsite is pitiful !!! I can't believe that in this day and age there are still captive dolphins especially in the hotel grounds the pool is so small, the 5 have no shade and when finished performing they just swim around & around in 2 small kidney-shaped pools which an adult can stand up in, so sad suggestions make the pools & beach no smoking or have designated smoking areas, as we saw butts along the beach and someone putting a cigarette out in the pool and then throwing the butt in the gardens have fridges filled with water bottled at each bar then you can help yourself and not bother the bar staff where the entertainment guides are, have what the theme is in the buffets then if you don't think you'll like the food you can book a restaurant dont move the staff around so much as you cant get to know anyone improve the entertainment get rid of the dolphinarium overall this place is lovely but wouldnt return


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