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Barceló Hotel Pool  Maya Colonial
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 8651 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

62% Complete

5368

Very good

23% Complete

2001

Average

8% Complete

721

Poor

3% Complete

327

Very poor

2% Complete

234

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    Round Indicators
    Kasia0522 Chicago, Illinois. 09/16/2019 Family

    “Great vacation destination”

    Great food and drinks, beautiful pools and relaxing beaches. Excellent specialty restaurants and night time entertainment. Professional staff at the restaurants and bars (Oscarat the Colonial Theater). Will recommend to friends and family!
    Round Indicators
    silviaohara 09/15/2019 Family

    “Great place ”

    We had such an amazing vacation at Barceló maya tropical and colonial !!! My 5 year old son absolutely loved it! Loved the kids club! He didn’t even wanted to hang out with us:) all the girls there were amazing! Sary cisneros Sara Martinez Mariana were fabulous wish is could bring them home with me!!! Can’t wait to go back and see them again The pool bar at the colonial was awesome bar tenders Miguel and Rolando were awesome!!! Always took care of us and always made sure we were having an incredible time! Barzain Martinez in the restaurant was also amazing always always took care of us!! Great place awesome family time!
    Round Indicators
    RossHigh C 09/12/2019 Friends getaway

    “Superb holiday!”

    Miguel and Ariel at one of the pool bars were superb! Also Marta too. Very hard working, friendly and welcoming. These guys make the hotel so good! You need more Miguel and Ariel in the hotel! Thank you from the Scottish visitors.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear RossHigh C: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards 

    Round Indicators
    Kayleigh N Aberdeenshire, United Kingdom. 09/12/2019 Couples

    “Fab Stay”

    We have just come back from a 10 day stay at the Barcelo Maya Grand Resort in the Colonial section. Upon arrival the staff were really friendly however when told where our room was we got told to follow the bell boy who then told us to head to our room and our bags would be 5 minutes. This place is MASSIVE and to expect guests to find their rooms with no problem is terrible. It took us so long to find it that the bell boy got there before us. Another issue is that you have to pay for WiFi, for our time there we were about 60 dollars but we feel like internet should be included with all inclusive. The room we had was good enough, we ended up getting a room with two double beds for some reason when there was only two of us. Shower could be a bit more powerful. The room was always kept really clean and they made sure we had new towels when needed. On several occasions however we had to phone reception about our mini bar not getting filled up on a few days. As this is something we pay for and should receive this annoyed us as we had to do it more than once. The pool areas were lovely and we can’t fault them. The surrounding areas were always kept clean and we often saw staff maintaining the grounds on a daily basis, obviously all hard working. The pool bar was good and a special mention to Rolando at the swim up bar, he was very friendly and made sure you were served quickly. The buffet food was what you expect and our favourite was defiantly breakfast. Although it was the same thing on offer that didn’t bother us because we enjoyed it all. The snack bars around the beach could use having a bit more variety as we feel it was a bit repetitive. We ate at all buffets some nights and enjoyed that they did different themes meaning that the variety was a bit different. Special mention to Rosa Cruz who was very friendly and attentive . I did feel that sometime in the buffet area the staff cared more about ensuring that the Mexican/Spanish speaking residence were catered to first or more often. We sometimes waited a long time to get served or asked if we wanted anything to drink. We also visited a few of the al a carte restaurants which we absolutely loved. Our favourites were definitely la trattoria (Italian) and le funte (Spanish) loved them so much we visited these twice. All the staff in the al a carte restaurant were very friendly and helpful, often given recommendations or happy to explain anything we weren’t sure about on the menu. We did think that being restricted on what kind of alcohol you could have with all inclusive was a bit rubbish. We love gin but the only gin that was available was local and it didn’t taste that great. To get a better one you obviously had to pay which we weren’t willing to do considering how much we paid already for all inclusive. There was a few shops within the complex which had a lot of variety within but when buying from these shops you had to either add it to your room charge or pay by card. As people that had money with us for the holiday we felt this was a bit inconvenient and didn’t understand why you couldn’t pay with cash. There is also bowling and mini golf within the maya mall that you have to pay extra to do. We did think that 15 dollars per person for bowling was a bit pricey. We also felt like the mini golf was dirty and obviously didn’t get cleaned often. During the end of our stay there was a big event that was happening, something to do with nice. This made the hotel become VERY busy and it kind of took over most areas which was disappointing. Kind of felt residence that have been staying there got forgotten about and also would have been nice to have been warned about it. Overall we had a really lovely stay at Barcelo and only had a few problems which didn’t affect our overall thoughts on the resort. Would defiantly recommend this place to other people.
    Round Indicators
    Mark S 09/12/2019 Couples

    “Fantastic”

    First time in Mexico and this hotel.We were in Colonial. Apart from a lot of walking, it couldn't have been better. A few teething problems but the eager staff soon sorted them out. They even found my sunglasses lost in the pool. The al'acartes were good. Most got 10/10. Buffets were OK, good choices, but most food just warm. Freshly cooked omellettes with your choice of filling were great. Service was top class. Poolside waitresses top notch. Drinks on the whole were great, but sometimes mixed differently. No problem though. Great beach. Snorkeling good. Couldn't use a kyak as sea a bit rough. Again thoughtfull staff. Theatre entertainment good, but could do with some good old fashioned pub entertainment. Haven't made my mind up yet about the dolphins. WiFi good but expensive. Nightclub good. Room cleaning OK. Should have left more coffee though. Had a great time around the pools but mainly stayed at Colonial as a bit quieter. Seriously thinking of a return visit next year. Never done that before. Would recommend. Primera Clase.

    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Mark: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards 

    EVALUATION

    Round Indicators

    • september 16 2019
    • Chicago, Illinois
    • Family

    Kasia0522

    “Great vacation destination”


    Great food and drinks, beautiful pools and relaxing beaches. Excellent specialty restaurants and night time entertainment. Professional staff at the restaurants and bars (Oscarat the Colonial Theater). Will recommend to friends and family!


    EVALUATION

    Round Indicators

    • september 15 2019
    • Family

    silviaohara

    “Great place ”


    We had such an amazing vacation at Barceló maya tropical and colonial !!! My 5 year old son absolutely loved it! Loved the kids club! He didn’t even wanted to hang out with us:) all the girls there were amazing! Sary cisneros Sara Martinez Mariana were fabulous wish is could bring them home with me!!! Can’t wait to go back and see them again The pool bar at the colonial was awesome bar tenders Miguel and Rolando were awesome!!! Always took care of us and always made sure we were having an incredible time! Barzain Martinez in the restaurant was also amazing always always took care of us!! Great place awesome family time!


    EVALUATION

    Round Indicators

    • september 12 2019
    • Friends getaway

    RossHigh C

    “Superb holiday!”


    Miguel and Ariel at one of the pool bars were superb! Also Marta too. Very hard working, friendly and welcoming. These guys make the hotel so good! You need more Miguel and Ariel in the hotel! Thank you from the Scottish visitors.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear RossHigh C: Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards 

    EVALUATION

    Round Indicators

    • september 12 2019
    • Aberdeenshire, United Kingdom
    • Couples

    Kayleigh N

    “Fab Stay”


    We have just come back from a 10 day stay at the Barcelo Maya Grand Resort in the Colonial section. Upon arrival the staff were really friendly however when told where our room was we got told to follow the bell boy who then told us to head to our room and our bags would be 5 minutes. This place is MASSIVE and to expect guests to find their rooms with no problem is terrible. It took us so long to find it that the bell boy got there before us. Another issue is that you have to pay for WiFi, for our time there we were about 60 dollars but we feel like internet should be included with all inclusive. The room we had was good enough, we ended up getting a room with two double beds for some reason when there was only two of us. Shower could be a bit more powerful. The room was always kept really clean and they made sure we had new towels when needed. On several occasions however we had to phone reception about our mini bar not getting filled up on a few days. As this is something we pay for and should receive this annoyed us as we had to do it more than once. The pool areas were lovely and we can’t fault them. The surrounding areas were always kept clean and we often saw staff maintaining the grounds on a daily basis, obviously all hard working. The pool bar was good and a special mention to Rolando at the swim up bar, he was very friendly and made sure you were served quickly. The buffet food was what you expect and our favourite was defiantly breakfast. Although it was the same thing on offer that didn’t bother us because we enjoyed it all. The snack bars around the beach could use having a bit more variety as we feel it was a bit repetitive. We ate at all buffets some nights and enjoyed that they did different themes meaning that the variety was a bit different. Special mention to Rosa Cruz who was very friendly and attentive . I did feel that sometime in the buffet area the staff cared more about ensuring that the Mexican/Spanish speaking residence were catered to first or more often. We sometimes waited a long time to get served or asked if we wanted anything to drink. We also visited a few of the al a carte restaurants which we absolutely loved. Our favourites were definitely la trattoria (Italian) and le funte (Spanish) loved them so much we visited these twice. All the staff in the al a carte restaurant were very friendly and helpful, often given recommendations or happy to explain anything we weren’t sure about on the menu. We did think that being restricted on what kind of alcohol you could have with all inclusive was a bit rubbish. We love gin but the only gin that was available was local and it didn’t taste that great. To get a better one you obviously had to pay which we weren’t willing to do considering how much we paid already for all inclusive. There was a few shops within the complex which had a lot of variety within but when buying from these shops you had to either add it to your room charge or pay by card. As people that had money with us for the holiday we felt this was a bit inconvenient and didn’t understand why you couldn’t pay with cash. There is also bowling and mini golf within the maya mall that you have to pay extra to do. We did think that 15 dollars per person for bowling was a bit pricey. We also felt like the mini golf was dirty and obviously didn’t get cleaned often. During the end of our stay there was a big event that was happening, something to do with nice. This made the hotel become VERY busy and it kind of took over most areas which was disappointing. Kind of felt residence that have been staying there got forgotten about and also would have been nice to have been warned about it. Overall we had a really lovely stay at Barcelo and only had a few problems which didn’t affect our overall thoughts on the resort. Would defiantly recommend this place to other people.


    EVALUATION

    Round Indicators

    • september 12 2019
    • Couples

    Mark S

    “Fantastic”


    First time in Mexico and this hotel.We were in Colonial. Apart from a lot of walking, it couldn't have been better. A few teething problems but the eager staff soon sorted them out. They even found my sunglasses lost in the pool. The al'acartes were good. Most got 10/10. Buffets were OK, good choices, but most food just warm. Freshly cooked omellettes with your choice of filling were great. Service was top class. Poolside waitresses top notch. Drinks on the whole were great, but sometimes mixed differently. No problem though. Great beach. Snorkeling good. Couldn't use a kyak as sea a bit rough. Again thoughtfull staff. Theatre entertainment good, but could do with some good old fashioned pub entertainment. Haven't made my mind up yet about the dolphins. WiFi good but expensive. Nightclub good. Room cleaning OK. Should have left more coffee though. Had a great time around the pools but mainly stayed at Colonial as a bit quieter. Seriously thinking of a return visit next year. Never done that before. Would recommend. Primera Clase.


    Barceló C, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Mark: First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. Please, do not hesitate to contact us at maya.colonial.jrec@barcelo.com for your next visit so we can give you a more personalized follow up on your reservation. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you again very soon. Regards 

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