Barceló Hotel Beach Maya Palace Deluxe
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 9097 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

62% Complete

5730

Very good

21% Complete

1966

Average

9% Complete

828

Poor

3% Complete

303

Very poor

2% Complete

270

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    Round Indicators
    Marlys T miami. 07/18/2018 Family

    “3rd Time in Mexico and counting the days to go back”

    First of all , we were a group of 11 including 2 teenagers and a 7 years old . This hotel is huge, we were premiun level thanks to expedia and were offered vip services , since the check in , it was a wonderful experience , we have the opportunity to meet Mr. Florencio ( he always wear a red shirt) i dont know how this men is always everywhere helping everybody at the same time . The restaurants i will highly recomend the french and the carribeno both of them the staff is amazing , Also the waitrees in the pool during the day her name is consuelo , she offered a great service . Barcelo only need to take care of the spa managment due to the fact that they need to be working as a team in the same page and on the other hand the staff personal will not do anything to acomodate the guest they just open an agenda trying to give you an appointment like if you were a permanemt resident not a guest with just a few days to enjoy vacation , my 7 years old santed the breais to be done and even the manager in charge of the club premiun Mr florencio had to go to tell them to please do it , barcelo is wasting a lot of money because the spa just say no no everytime you ask for braids . I would like to mention all the personal at lobby carey bar they are hard worker all the shifts , as well as the workers at coral grill , the animation team around the pool does a great job everyday . The lady at the excursion desl she is amazing and booked our last minitute excursion , Also i would like to mention to person that makes us smile every morning and offeref a wonderful service at the buffet palmeras Saul Hau and Mercedes campos . In general it is amazing I recomend this hotel for a family trip , we love every single second . Thanks Barcelo keep up the great work !!!
    Round Indicators
    varnadoe99 Strongsville, Ohio. 07/18/2018 Family

    “Wonderful family vacation”

    We were very pleased with our stay in Riviera Maya, the resort was beautiful and clean, the employees were extremely pleasant. My only complaint would be having to wait in line for checkin then having to wait in line for restaurant reservations and having to wait in line for WiFi setup, this processed wasted time that could have been spent enjoying our vacation.
    Round Indicators
    07/18/2018 Friends getaway

    “Fantastic Vacation”

    We had a great vacation. The resort was wonderful. The service was great. The food was okay, nothing spectacular. Make reservations for restaurants every night. The French restaurant was the BEST! The restaurants are much better than the buffet - it got old. The pools we awesome. We were able to get chairs fairly easily. For drinks - Lobby Bar ask for Daniel; Coco Bar ask for Manuel; Entertainment, Diego was so much fun. Get involved! Participate. We had 11 in our group and had a blast!
    Round Indicators
    Pcchester Montclair, New Jersey. 07/18/2018 Family

    “A wonderful experience!”

    We had our family vacation there and every member children and adults had an awesome time! Every single staff member is as accommodating and friendly. The resort was clean and the food was delicious!!
    Round Indicators
    winnellburt 07/17/2018 Family

    “Great place to take the family!”

    Beautiful property that is well maintained with a staff that is abundant and friendly. Very clean and spacious rooms and excellent food. Friendly and hard working bar tenders. A good value for a family vacation!

    EVALUATION

    Round Indicators

    • july 18 2018
    • miami
    • Family

    Marlys T

    “3rd Time in Mexico and counting the days to go back”


    First of all , we were a group of 11 including 2 teenagers and a 7 years old . This hotel is huge, we were premiun level thanks to expedia and were offered vip services , since the check in , it was a wonderful experience , we have the opportunity to meet Mr. Florencio ( he always wear a red shirt) i dont know how this men is always everywhere helping everybody at the same time . The restaurants i will highly recomend the french and the carribeno both of them the staff is amazing , Also the waitrees in the pool during the day her name is consuelo , she offered a great service . Barcelo only need to take care of the spa managment due to the fact that they need to be working as a team in the same page and on the other hand the staff personal will not do anything to acomodate the guest they just open an agenda trying to give you an appointment like if you were a permanemt resident not a guest with just a few days to enjoy vacation , my 7 years old santed the breais to be done and even the manager in charge of the club premiun Mr florencio had to go to tell them to please do it , barcelo is wasting a lot of money because the spa just say no no everytime you ask for braids . I would like to mention all the personal at lobby carey bar they are hard worker all the shifts , as well as the workers at coral grill , the animation team around the pool does a great job everyday . The lady at the excursion desl she is amazing and booked our last minitute excursion , Also i would like to mention to person that makes us smile every morning and offeref a wonderful service at the buffet palmeras Saul Hau and Mercedes campos . In general it is amazing I recomend this hotel for a family trip , we love every single second . Thanks Barcelo keep up the great work !!!


    EVALUATION

    Round Indicators

    • july 18 2018
    • Strongsville, Ohio
    • Family

    varnadoe99

    “Wonderful family vacation”


    We were very pleased with our stay in Riviera Maya, the resort was beautiful and clean, the employees were extremely pleasant. My only complaint would be having to wait in line for checkin then having to wait in line for restaurant reservations and having to wait in line for WiFi setup, this processed wasted time that could have been spent enjoying our vacation.


    EVALUATION

    Round Indicators

    • july 18 2018
    • Friends getaway

    “Fantastic Vacation”


    We had a great vacation. The resort was wonderful. The service was great. The food was okay, nothing spectacular. Make reservations for restaurants every night. The French restaurant was the BEST! The restaurants are much better than the buffet - it got old. The pools we awesome. We were able to get chairs fairly easily. For drinks - Lobby Bar ask for Daniel; Coco Bar ask for Manuel; Entertainment, Diego was so much fun. Get involved! Participate. We had 11 in our group and had a blast!


    EVALUATION

    Round Indicators

    • july 18 2018
    • Montclair, New Jersey
    • Family

    Pcchester

    “A wonderful experience!”


    We had our family vacation there and every member children and adults had an awesome time! Every single staff member is as accommodating and friendly. The resort was clean and the food was delicious!!


    EVALUATION

    Round Indicators

    • july 17 2018
    • Family

    winnellburt

    “Great place to take the family!”


    Beautiful property that is well maintained with a staff that is abundant and friendly. Very clean and spacious rooms and excellent food. Friendly and hard working bar tenders. A good value for a family vacation!


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