Barceló Hotel Beach Maya Palace Deluxe
;
map

Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 10251 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

64% Complete

6607

Very good

20% Complete

2123

Average

8% Complete

890

Poor

3% Complete

326

Very poor

2% Complete

306

Filter by

Sort by

    Round Indicators
    sali r 11/16/2018 Friends getaway

    “Great resort overall - especially if you have a food allergy!”

    My husband and I just returned from a wonderful stay at Barcelo Maya Palace with a group of 4 others. We were amazed by the attentiveness and service provided by the staff, the cleanliness of the resort and the variety of activities to occupy your time. I have a dairy allergy and hence I was afraid of what food would be available to me. I went prepared to have a difficult time finding food that I could consume but instead was blown away by the effort that all the staff made to ensure that I had delicious and safe meals. They took my allergy very seriously and made sure that the chef made every meal separately for me. I was able to to order whatever dish I wanted and it was prepared for me. I especially want to thank Alejandrina German who was so personable, communicated very well, and ensured that I had not only great meals but also delicious non dairy desserts made fresh for every meal! I also want to thank Enrique Gomez who also was very attentive and made sure that I was provided safe meals. He would always greet me and made sure my food was ordered and arrived in a timely fashion. Chef Alberto Vicab made delicious meals and although I didn't get to meet him I was very grateful every time I would be served my meal - the presentation was always impeccable and he made me feel like I was eating at a fine dining restaurant. My friends were jealous of my dishes! We also really loved being served by Lucio - he was so funny, loving and attentive! We made sure to go sit in the area he was working whenever we saw him. Thank you also to Cecilia for providing great service! All in all I highly recommend this resort to others especially those with an allergy. My husband and I had a lovely stay and are looking forward to coming back.
    Round Indicators
    Venture46777560144 11/15/2018 Couples

    “boring paradise”

    After dark the place is deserted, there is no music, no dancing, The show starts at 9:30 pm , too late for most of people. As a result, the huge theater is almost empty most of the time. Recommend to have some music in the evening in some central location for people to congregate. Also, there is no easily available information about entertainment in the mall and/or in the other hotel.
    Round Indicators
    Pioneer34950888024 Wolverine, Michigan. 11/15/2018 Couples

    “First timers”

    This was a great first time to Mexico. We went for a wedding that was arraigned through the resort planners. We were also able to roam around at our leisure to enjoy the sites or take a shuttle to where we wanted to go. The food was always a wonderful variety of local and American cuisine. Be sure to take tip money and your walking shoes. We had a great time at Barcelo Maya Palace. It's a beautiful, friendly and clean resort. We will definitely be returning.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, I want to thank you for taking the time to share your comments. Your highly review will be very helpful for the future travelers. Therefore, all the coworkers that make Barceló Maya Palace Team, we appreciate your trust and confidence, you placed on us, to be your vacation destination. Please grant us the opportunity, to visit us soon, to relived special moments. Kind Regards, José Luis Serratos Manager on Duty.

    Round Indicators
    Matthew D ALBUQUERQUE, United States. 11/14/2018 Friends getaway

    “BEST RESORT EXPERIENCE EVER!”

    The staff here are very friendly, and they will remember you as a person, not just as any other guest. Everyone was very helpful, and the food/drinks were perfect every single time! I will definitely be returning soon!

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Matthew, We appreciate the time you have invested in sharing your valuable feedback. We are committed to deliver excellent service and memorable experiences for our guests. Guests' satisfaction is our top priority, and our best reward is to have our guests share those great moments for future travelers. We thank you for sharing with us your valuable comments. We hope to have the opportunity to be your hosts on a future stay. Kind Regards, José Luis Serratos Manager on Duty

    Round Indicators
    KimAlfau Cancun, Mexico. 11/14/2018 Family

    “Love it”

    The best barcelo, very big. You can access any barcelo over there. The installations perfect. Spa love it. The food delicious. Staff very kind and quickly. The room very clean always. If you want to shop, the have a big mall. Bowling. If you want to eat in a speak restaurant you have to do a early reservation. But worth it.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, Thank you for your kind remarks from your experience lived at Barceló Maya Palace. It's so overwhelming to know, we have achieved with you and the family, a memorable vacation. Making once again, an overall satisfaction. We hope, to host you soon. Warm Regards, José Luis Serratos Manager on Duty.

    EVALUATION

    Round Indicators

    • november 16 2018
    • Friends getaway

    sali r

    “Great resort overall - especially if you have a food allergy!”


    My husband and I just returned from a wonderful stay at Barcelo Maya Palace with a group of 4 others. We were amazed by the attentiveness and service provided by the staff, the cleanliness of the resort and the variety of activities to occupy your time. I have a dairy allergy and hence I was afraid of what food would be available to me. I went prepared to have a difficult time finding food that I could consume but instead was blown away by the effort that all the staff made to ensure that I had delicious and safe meals. They took my allergy very seriously and made sure that the chef made every meal separately for me. I was able to to order whatever dish I wanted and it was prepared for me. I especially want to thank Alejandrina German who was so personable, communicated very well, and ensured that I had not only great meals but also delicious non dairy desserts made fresh for every meal! I also want to thank Enrique Gomez who also was very attentive and made sure that I was provided safe meals. He would always greet me and made sure my food was ordered and arrived in a timely fashion. Chef Alberto Vicab made delicious meals and although I didn't get to meet him I was very grateful every time I would be served my meal - the presentation was always impeccable and he made me feel like I was eating at a fine dining restaurant. My friends were jealous of my dishes! We also really loved being served by Lucio - he was so funny, loving and attentive! We made sure to go sit in the area he was working whenever we saw him. Thank you also to Cecilia for providing great service! All in all I highly recommend this resort to others especially those with an allergy. My husband and I had a lovely stay and are looking forward to coming back.


    EVALUATION

    Round Indicators

    • november 15 2018
    • Couples

    Venture46777560144

    “boring paradise”


    After dark the place is deserted, there is no music, no dancing, The show starts at 9:30 pm , too late for most of people. As a result, the huge theater is almost empty most of the time. Recommend to have some music in the evening in some central location for people to congregate. Also, there is no easily available information about entertainment in the mall and/or in the other hotel.


    EVALUATION

    Round Indicators

    • november 15 2018
    • Wolverine, Michigan
    • Couples

    Pioneer34950888024

    “First timers”


    This was a great first time to Mexico. We went for a wedding that was arraigned through the resort planners. We were also able to roam around at our leisure to enjoy the sites or take a shuttle to where we wanted to go. The food was always a wonderful variety of local and American cuisine. Be sure to take tip money and your walking shoes. We had a great time at Barcelo Maya Palace. It's a beautiful, friendly and clean resort. We will definitely be returning.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest, I want to thank you for taking the time to share your comments. Your highly review will be very helpful for the future travelers. Therefore, all the coworkers that make Barceló Maya Palace Team, we appreciate your trust and confidence, you placed on us, to be your vacation destination. Please grant us the opportunity, to visit us soon, to relived special moments. Kind Regards, José Luis Serratos Manager on Duty.

    EVALUATION

    Round Indicators

    • november 14 2018
    • ALBUQUERQUE, United States
    • Friends getaway

    Matthew D

    “BEST RESORT EXPERIENCE EVER!”


    The staff here are very friendly, and they will remember you as a person, not just as any other guest. Everyone was very helpful, and the food/drinks were perfect every single time! I will definitely be returning soon!


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Matthew, We appreciate the time you have invested in sharing your valuable feedback. We are committed to deliver excellent service and memorable experiences for our guests. Guests' satisfaction is our top priority, and our best reward is to have our guests share those great moments for future travelers. We thank you for sharing with us your valuable comments. We hope to have the opportunity to be your hosts on a future stay. Kind Regards, José Luis Serratos Manager on Duty

    EVALUATION

    Round Indicators

    • november 14 2018
    • Cancun, Mexico
    • Family

    KimAlfau

    “Love it”


    The best barcelo, very big. You can access any barcelo over there. The installations perfect. Spa love it. The food delicious. Staff very kind and quickly. The room very clean always. If you want to shop, the have a big mall. Bowling. If you want to eat in a speak restaurant you have to do a early reservation. But worth it.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest, Thank you for your kind remarks from your experience lived at Barceló Maya Palace. It's so overwhelming to know, we have achieved with you and the family, a memorable vacation. Making once again, an overall satisfaction. We hope, to host you soon. Warm Regards, José Luis Serratos Manager on Duty.

    Close 

    Back Find a hotel

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Mexico

    Select Mexico

    Hotels in Panamá

    Select Panamá

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Italy

    Select Italy

    Hotels in Portugal

    Select Portugal

    Hotels in Morocco

    Select Morocco

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z