Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 10076 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

64% Complete

6478

Very good

20% Complete

2095

Average

8% Complete

877

Poor

3% Complete

324

Very poor

2% Complete

302

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    Round Indicators
    Mamiko H 10/18/2018 Family

    “love this property, great service”

    We visited Barcelo Maya Place for the 2nd year - our son is 4.5 years old, and really enjoyed the swim and the zumba class. My husband and I love this place for its beauty, cleanliness, great service, and relatively reasonable price. We ate at the buffet restaurants every morning and lunch, and really enjoyed and appreciated the attentive and friendly service of Ms. Madai Lopez and Mr. David Diaz. They were friendly, professional, and attentive, but left us alone for an appropriate amount. They deserve 5 stars!! Our son and I also loved the afternoon zumba class. I don't recall his name, but the male instructor (who wears the sun visor, dark hair) really knew how to relate to a kid and gave a great zumba lesson. He also deserves five stars! We love this place, and will come back again!
    Round Indicators
    mafacey Erie, Colorado. 10/17/2018 Friends getaway

    “same ole same”

    Been coming to this resort for many years. Still very nice with great food/drink. Beach is decent with some snorkeling - if you are lucky, you will see turtles. Pools are nice. Very low crowds this time of the year - that is why we visit oct.
    Round Indicators
    richardjohnc2018 Spanish Fork, Utah. 10/16/2018 Friends getaway

    “A Beautiful Resort”

    We love the Maya Palace and keep coming back over and over. There is so much to do both at the resort and in the area around. This time we mostly just stayed and enjoyed the resort. They have beautiful pools, hammocks, and miles of beaches. There is always lots of beach chairs. We especially love the miniature golf course. This time they had put fresh sand in the sand traps.The food is delicious. We enjoyed watching the dolphins at the dolphin show. One of our highlights was snorkeling and having sea turtles swim right up to us and try to look at us. I think they liked our new full face snorkel masks. I love the showers and the comfortable beds in the rooms.The food is outstanding.Con:Our only negative is that Barcelo offers a gift voucher to be used during our stay. In the past 4 times we have stayed at the resort we have not found it worth while to use the gift voucher. It has so many restrictions and you have to walk back and forth between the places you want to use it and the guest services to activate it. There is a ton of walking at this resort. It is miles long and we love that part but the gift voucher is just too much of a pain and ends up being frustrating.
    Round Indicators
    Angie S Lancaster, PA. 10/16/2018 Friends getaway

    “Summertime in Mexico”

    This was my second trip to the Barcelo in less than four months. Big difference between April and July. Obviously the resort can't control the seaweed but in April the sea was beautiful all day every day and in July the seaweed was sooo bad you sometimes doubted there was water underneath so we stuck to the pools instead which isn't how I usually like to spend my beach holidays but we had fun anyway. In April we stayed in the Colonial and in July we got a deal for the Palace. I was looking forward to the restaurants I wasn't able to try in April without paying to go to them and I was very disappointed. My friend didn't feel well most of the trip so she let me pick the restaurants and I found myself going back to the other ones I had gone to in April since I didn't find anything above and beyond at the Palace like you were made to believe were sooo much better. Our suite was nice and well kept and we had no issues getting our frig stocked daily. The resort was actually quite crowded compared to April. I wasn't expecting summer to be as crowded as spring but I was very wrong. I did really like the palace pool from the zero entry to the rock wall with waterfall to the bubbles. Tried the adult only pool a time or two but didn't care for the atmosphere as much and one day there were kids there anyway. If you are going to spend extra don't spend it on the palace itself but spend it on the upgrade so you have unlimited ala carte dinner opportunities and a room closer to the beach and no worries about towel cards.....there really isn't a lot of actual oceanfront the way the resort is built. I had the upgraded bracelet in April and felt I got more bang for my buck than staying in the palace.
    Round Indicators
    jas0nguinn 10/15/2018 Couples

    “Loved this place!”

    You should really consider this place. My wife and I will come back with friends next time! The service, food, and atmosphere was wonderful. We actually joked around about selling everything and moving to the resort. If you do go...book the palace, premium level. It was well worth it...

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear jas0nguinn, The entire Barceló Maya Palace team and I appreciate you have selected us as your vacation destination. And far and for most to share with other travelers your incredible experience on your stay. We are delighted to learn that our entire service, our optimal location, as well as the quality of our food offerings, turned your vacation into a memorable moment. Grant us with a second visit to our beautiful hotel. Kind regards, José Luis Serratos Manager on Duty

    EVALUATION

    Round Indicators

    • october 18 2018
    • Family

    Mamiko H

    “love this property, great service”


    We visited Barcelo Maya Place for the 2nd year - our son is 4.5 years old, and really enjoyed the swim and the zumba class. My husband and I love this place for its beauty, cleanliness, great service, and relatively reasonable price. We ate at the buffet restaurants every morning and lunch, and really enjoyed and appreciated the attentive and friendly service of Ms. Madai Lopez and Mr. David Diaz. They were friendly, professional, and attentive, but left us alone for an appropriate amount. They deserve 5 stars!! Our son and I also loved the afternoon zumba class. I don't recall his name, but the male instructor (who wears the sun visor, dark hair) really knew how to relate to a kid and gave a great zumba lesson. He also deserves five stars! We love this place, and will come back again!


    EVALUATION

    Round Indicators

    • october 17 2018
    • Erie, Colorado
    • Friends getaway

    mafacey

    “same ole same”


    Been coming to this resort for many years. Still very nice with great food/drink. Beach is decent with some snorkeling - if you are lucky, you will see turtles. Pools are nice. Very low crowds this time of the year - that is why we visit oct.


    EVALUATION

    Round Indicators

    • october 16 2018
    • Spanish Fork, Utah
    • Friends getaway

    richardjohnc2018

    “A Beautiful Resort”


    We love the Maya Palace and keep coming back over and over. There is so much to do both at the resort and in the area around. This time we mostly just stayed and enjoyed the resort. They have beautiful pools, hammocks, and miles of beaches. There is always lots of beach chairs. We especially love the miniature golf course. This time they had put fresh sand in the sand traps.The food is delicious. We enjoyed watching the dolphins at the dolphin show. One of our highlights was snorkeling and having sea turtles swim right up to us and try to look at us. I think they liked our new full face snorkel masks. I love the showers and the comfortable beds in the rooms.The food is outstanding.Con:Our only negative is that Barcelo offers a gift voucher to be used during our stay. In the past 4 times we have stayed at the resort we have not found it worth while to use the gift voucher. It has so many restrictions and you have to walk back and forth between the places you want to use it and the guest services to activate it. There is a ton of walking at this resort. It is miles long and we love that part but the gift voucher is just too much of a pain and ends up being frustrating.


    EVALUATION

    Round Indicators

    • october 16 2018
    • Lancaster, PA
    • Friends getaway

    Angie S

    “Summertime in Mexico”


    This was my second trip to the Barcelo in less than four months. Big difference between April and July. Obviously the resort can't control the seaweed but in April the sea was beautiful all day every day and in July the seaweed was sooo bad you sometimes doubted there was water underneath so we stuck to the pools instead which isn't how I usually like to spend my beach holidays but we had fun anyway. In April we stayed in the Colonial and in July we got a deal for the Palace. I was looking forward to the restaurants I wasn't able to try in April without paying to go to them and I was very disappointed. My friend didn't feel well most of the trip so she let me pick the restaurants and I found myself going back to the other ones I had gone to in April since I didn't find anything above and beyond at the Palace like you were made to believe were sooo much better. Our suite was nice and well kept and we had no issues getting our frig stocked daily. The resort was actually quite crowded compared to April. I wasn't expecting summer to be as crowded as spring but I was very wrong. I did really like the palace pool from the zero entry to the rock wall with waterfall to the bubbles. Tried the adult only pool a time or two but didn't care for the atmosphere as much and one day there were kids there anyway. If you are going to spend extra don't spend it on the palace itself but spend it on the upgrade so you have unlimited ala carte dinner opportunities and a room closer to the beach and no worries about towel cards.....there really isn't a lot of actual oceanfront the way the resort is built. I had the upgraded bracelet in April and felt I got more bang for my buck than staying in the palace.


    EVALUATION

    Round Indicators

    • october 15 2018
    • Couples

    jas0nguinn

    “Loved this place!”


    You should really consider this place. My wife and I will come back with friends next time! The service, food, and atmosphere was wonderful. We actually joked around about selling everything and moving to the resort. If you do go...book the palace, premium level. It was well worth it...


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear jas0nguinn, The entire Barceló Maya Palace team and I appreciate you have selected us as your vacation destination. And far and for most to share with other travelers your incredible experience on your stay. We are delighted to learn that our entire service, our optimal location, as well as the quality of our food offerings, turned your vacation into a memorable moment. Grant us with a second visit to our beautiful hotel. Kind regards, José Luis Serratos Manager on Duty

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