Barceló Hotel Beach Maya Palace Deluxe
map

Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 10064 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

64% Complete

6472

Very good

20% Complete

2092

Average

8% Complete

875

Poor

3% Complete

324

Very poor

2% Complete

301

Filter by

Sort by

    Round Indicators
    jas0nguinn 10/15/2018 Couples

    “Loved this place!”

    You should really consider this place. My wife and I will come back with friends next time! The service, food, and atmosphere was wonderful. We actually joked around about selling everything and moving to the resort. If you do go...book the palace, premium level. It was well worth it...
    Round Indicators
    Sheri T Monroe, Michigan. 10/15/2018 Family

    “Perfect Vacation”

    We have been to the Barceló Palace @ Rivera Maya, Mexico now for the last 2 years. We plan on going back again next year. On our trip was family and friends with us. So much to do on the Barceló resort property that you never have to leave the resort if you didn't want to. Delta Vacations was wonderful with helping us book excursions.My parents flew from Florida to Cancun and we flew from Detroit to Cancun. I didn't realize that Cancun airport had several terminals. My parents ended up in a different terminal and I was a basket case not knowing how I was going to get to my parents because we were taking a private transportation to our resort through Delta Vacations. The gentleman from Delta Vacations assured me that my parents flight was delayed and would be landing in about 30 minutes. When they land they will transport them over to me in terminal 2. It was a very smooth transition Delta Vacations did exactly what they assured me they would do. . The staff at Barceló Palace in Rivera May treat you like you a prince and king during the whole vacation. They all go above and beyond anything that you may need or want.
    Round Indicators
    harryw287 Pittsburgh, Pennsylvania. 10/15/2018 Family

    “Fantastic hotel with exceptional service.”

    Out of the five properties in this site, the Maya Palace if definitely in a class by itself. The service and staff is attentive and friendly. The entire property is well maintained. The pool is spacious and clean. The bars will give you whatever you want with good quality liquor. The food, even in the buffets, are excellent and varied. The rooms are modern and very comfortable. The WiFi is excellent and available everywhere.The paths around the resort are well lit and marked.Downside is the ocean waterfront. While the beach itself is excellent with plenty of lounge chairs, the shallows as you enter the ocean are terrible. Holes, drop offs and rocks are an absolute hazard everywhere. Once you get out in the ocean about 10 feet from the waters edge its gets smooth. But time after time I saw young and old alike loose their footing , falling on the rocks hidden in the waters edge and the holes around them. They really need to fix this.And I may be picky but they only offered Corona on tap at the Maya resort. It would have been nice to have a variety. available art the bars. Also, this is a BIG resort so plan to do a LOT of walking. Our room was about as far away from the lobby you could get and we easily got our 10K steps in by noon walking to / from breakfast and the pools / ocean. I actually liked this.All in all this is an excellent resort and highly recommended for anyone interested in the quintessential Mexican Caribbean vacation.
    Round Indicators
    Trek539551 10/14/2018 Family

    “Best Family Vacation Ever!!”

    We stayed at Barcelo Maya Palace to celebrate 2 milestone birthdays. The Barcelo team was amazing. The service, the rooms, the food,the entire experience was great! We can't wait to go back. Thank you to all the servers at the Hacienda Restaurant, Andre at the front desk, Yoali Navarrete (great hostess) and the young lady server that helped my daughter's 18th birthday be one of the best birthdays she will for ever remember. Thank you for the pink napkin bow. THANK YOU!! Best vacation! See you soon.
    Round Indicators
    jheeren17 Braselton, Georgia. 10/14/2018 Family

    “Loved it!”

    We have been to several all inclusives. This was our 3rd in Mexico. We were premium Level with a beach view and were given Expedia vip bracelets which was a nice surprise. Not sure what that got us other than a bottle of champagne and treats on arrival. The food was good for resort food with the best restaurants at the Palace. We had a misunderstanding on one of our dinner reservations and we were booked for the wrong restaurant which we did not realize until the night we left for the restaurant. We did go to La Tattoria (where we were suppose to be booked) and explained the situation to them. But even though they were only 30% full the manager Roberto Oliver would not accommodate our party of 3 saying many reservations were coming. When we went back a little later after eating at the restaurant listed on our slip that was done in error La Tattoria was still only 30% full. This was our last night and the only place our daughter requested to eat. We understand the policys put in place and why in this case there was no reason they could not correct the error. The grounds are beautiful and kept up. No straws anywhere so if your someone who likes to drink from a straw bring your own cup with one. Smoking is allowed except inside and we had no issues with this. They did not make you feel bad if you were a smoker or had a cigar as some resorts we have visited did. Most of the staff was extremely friendly with a few exceptions but everyone has off days. Definetly snorkel off the beach if you can, it's amazing!!! Special thanks to Carly and the staff at the Barcey club! My daughter LOVED the club. Yhashua at the buffet made our day whenever we were lucky enough to get him. And the entertainment crew at the pool were awesome. Would definetly return great family vacation!

    EVALUATION

    Round Indicators

    • october 15 2018
    • Couples

    jas0nguinn

    “Loved this place!”


    You should really consider this place. My wife and I will come back with friends next time! The service, food, and atmosphere was wonderful. We actually joked around about selling everything and moving to the resort. If you do go...book the palace, premium level. It was well worth it...


    EVALUATION

    Round Indicators

    • october 15 2018
    • Monroe, Michigan
    • Family

    Sheri T

    “Perfect Vacation”


    We have been to the Barceló Palace @ Rivera Maya, Mexico now for the last 2 years. We plan on going back again next year. On our trip was family and friends with us. So much to do on the Barceló resort property that you never have to leave the resort if you didn't want to. Delta Vacations was wonderful with helping us book excursions.My parents flew from Florida to Cancun and we flew from Detroit to Cancun. I didn't realize that Cancun airport had several terminals. My parents ended up in a different terminal and I was a basket case not knowing how I was going to get to my parents because we were taking a private transportation to our resort through Delta Vacations. The gentleman from Delta Vacations assured me that my parents flight was delayed and would be landing in about 30 minutes. When they land they will transport them over to me in terminal 2. It was a very smooth transition Delta Vacations did exactly what they assured me they would do. . The staff at Barceló Palace in Rivera May treat you like you a prince and king during the whole vacation. They all go above and beyond anything that you may need or want.


    EVALUATION

    Round Indicators

    • october 15 2018
    • Pittsburgh, Pennsylvania
    • Family

    harryw287

    “Fantastic hotel with exceptional service.”


    Out of the five properties in this site, the Maya Palace if definitely in a class by itself. The service and staff is attentive and friendly. The entire property is well maintained. The pool is spacious and clean. The bars will give you whatever you want with good quality liquor. The food, even in the buffets, are excellent and varied. The rooms are modern and very comfortable. The WiFi is excellent and available everywhere.The paths around the resort are well lit and marked.Downside is the ocean waterfront. While the beach itself is excellent with plenty of lounge chairs, the shallows as you enter the ocean are terrible. Holes, drop offs and rocks are an absolute hazard everywhere. Once you get out in the ocean about 10 feet from the waters edge its gets smooth. But time after time I saw young and old alike loose their footing , falling on the rocks hidden in the waters edge and the holes around them. They really need to fix this.And I may be picky but they only offered Corona on tap at the Maya resort. It would have been nice to have a variety. available art the bars. Also, this is a BIG resort so plan to do a LOT of walking. Our room was about as far away from the lobby you could get and we easily got our 10K steps in by noon walking to / from breakfast and the pools / ocean. I actually liked this.All in all this is an excellent resort and highly recommended for anyone interested in the quintessential Mexican Caribbean vacation.


    EVALUATION

    Round Indicators

    • october 14 2018
    • Family

    Trek539551

    “Best Family Vacation Ever!!”


    We stayed at Barcelo Maya Palace to celebrate 2 milestone birthdays. The Barcelo team was amazing. The service, the rooms, the food,the entire experience was great! We can't wait to go back. Thank you to all the servers at the Hacienda Restaurant, Andre at the front desk, Yoali Navarrete (great hostess) and the young lady server that helped my daughter's 18th birthday be one of the best birthdays she will for ever remember. Thank you for the pink napkin bow. THANK YOU!! Best vacation! See you soon.


    EVALUATION

    Round Indicators

    • october 14 2018
    • Braselton, Georgia
    • Family

    jheeren17

    “Loved it!”


    We have been to several all inclusives. This was our 3rd in Mexico. We were premium Level with a beach view and were given Expedia vip bracelets which was a nice surprise. Not sure what that got us other than a bottle of champagne and treats on arrival. The food was good for resort food with the best restaurants at the Palace. We had a misunderstanding on one of our dinner reservations and we were booked for the wrong restaurant which we did not realize until the night we left for the restaurant. We did go to La Tattoria (where we were suppose to be booked) and explained the situation to them. But even though they were only 30% full the manager Roberto Oliver would not accommodate our party of 3 saying many reservations were coming. When we went back a little later after eating at the restaurant listed on our slip that was done in error La Tattoria was still only 30% full. This was our last night and the only place our daughter requested to eat. We understand the policys put in place and why in this case there was no reason they could not correct the error. The grounds are beautiful and kept up. No straws anywhere so if your someone who likes to drink from a straw bring your own cup with one. Smoking is allowed except inside and we had no issues with this. They did not make you feel bad if you were a smoker or had a cigar as some resorts we have visited did. Most of the staff was extremely friendly with a few exceptions but everyone has off days. Definetly snorkel off the beach if you can, it's amazing!!! Special thanks to Carly and the staff at the Barcey club! My daughter LOVED the club. Yhashua at the buffet made our day whenever we were lucky enough to get him. And the entertainment crew at the pool were awesome. Would definetly return great family vacation!


    Close 

    Back Find a hotel

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Mexico

    Select Mexico

    Hotels in Panamá

    Select Panamá

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Turkey

    Select Turkey

    Hotels in Italy

    Select Italy

    Hotels in Portugal

    Select Portugal

    Hotels in Morocco

    Select Morocco

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z