Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 10382 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

64% Complete

6697

Very good

20% Complete

2147

Average

8% Complete

894

Poor

3% Complete

331

Very poor

3% Complete

313

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    Round Indicators
    Roam45963201807 12/12/2018 Couples

    “Another great stay at the Barcelo Maya”

    This was our 4th stay at the Barcelo Maya. We are never disappointed. Lots of space so plenty of room for walking, great beaches, available tennis courts, excellent food and lots of variety in the buffets. Beautiful grounds and gardens. Lots of palm trees for shade. Good snorkelling off the beach in front of the Palace.
    Round Indicators
    KenS1670 12/12/2018 Solo travel

    “Barcelo Maya Palace”

    4th time at this resort and again the entire Barceló Palace team "knocked it out of the park" From getting my dinner reservations made prior to my arrival (thank-you Patricia Rosa) and the warm greeting in the Premier Level check-in. Diana is a fantastic addition to that team!!! Henry Miguel.......always, always helpful and so happy that he received the recognition he deserves and so happy for his promotion! The floor concierges ..all three are fantastic........"Paco.Paco" And my favorites guys and girls that work the bars: Manuel...my #1 guy. I met him my first night on my first visit and he will always be my #1 Yoni....my #2...if I ever wanted to hire someone, it would be him. Always working!! and the "new guy" popcorn boy.......Jorge. He never stops working and always has a smile. He needs a promotion......Omar, Nayamin, and my favorite "Maria, Maria" And last but not surely not...........Andrea Gonzalez. I want to open a hotel just because she loves, loves her job. 24rs a day.........I would see her at 7am in the morning and 7pm at night...........Barceló, you better not lose her!!! I will always come back to this fantastic hotel for the rest of my life............THEY TREAT YOU LIKE FAMILY...........which I can honestly say I am a now a part of!!~! I LOVE THIS PLACE!!!!!!
    Round Indicators
    Tina R Springfield, United States. 12/12/2018 Couples

    “Would stay again”

    This is a very nice resort with a lot of choices for activities, entertainment and dining. It is a lot of walking if you want to use all five resorts. It is well worth it though. It was just my husband and myself but we had a great time. There is plenty to do for families and there are a lot of families there. If you want a quiet more intimate resort this is not the one for you. It is very pretty though.
    Round Indicators
    GrandTour35174212615 12/12/2018 Family

    “Riviera Maya’s crown jewelry”

    This property should be rated 5 star not 4. It was truly a terrific experience that we will do again in a year. Food and drinks were top notch as well as the very friendly and attentive staff. Although an hour from the airport, worth the ride.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time! At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. The Management

    Round Indicators
    Milissa H 12/12/2018 Couples

    “Came for business with 3 couples”

    ocean view or pool view is great Definitely stay at Palace then everything is included and you can visit and restaurant or other resort at Barcelona We will bring our teenage children next time. So much fun

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Milissa, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. The Management

    EVALUATION

    Round Indicators

    • december 12 2018
    • Couples

    Roam45963201807

    “Another great stay at the Barcelo Maya”


    This was our 4th stay at the Barcelo Maya. We are never disappointed. Lots of space so plenty of room for walking, great beaches, available tennis courts, excellent food and lots of variety in the buffets. Beautiful grounds and gardens. Lots of palm trees for shade. Good snorkelling off the beach in front of the Palace.


    EVALUATION

    Round Indicators

    • december 12 2018
    • Solo travel

    KenS1670

    “Barcelo Maya Palace”


    4th time at this resort and again the entire Barceló Palace team "knocked it out of the park" From getting my dinner reservations made prior to my arrival (thank-you Patricia Rosa) and the warm greeting in the Premier Level check-in. Diana is a fantastic addition to that team!!! Henry Miguel.......always, always helpful and so happy that he received the recognition he deserves and so happy for his promotion! The floor concierges ..all three are fantastic........"Paco.Paco" And my favorites guys and girls that work the bars: Manuel...my #1 guy. I met him my first night on my first visit and he will always be my #1 Yoni....my #2...if I ever wanted to hire someone, it would be him. Always working!! and the "new guy" popcorn boy.......Jorge. He never stops working and always has a smile. He needs a promotion......Omar, Nayamin, and my favorite "Maria, Maria" And last but not surely not...........Andrea Gonzalez. I want to open a hotel just because she loves, loves her job. 24rs a day.........I would see her at 7am in the morning and 7pm at night...........Barceló, you better not lose her!!! I will always come back to this fantastic hotel for the rest of my life............THEY TREAT YOU LIKE FAMILY...........which I can honestly say I am a now a part of!!~! I LOVE THIS PLACE!!!!!!


    EVALUATION

    Round Indicators

    • december 12 2018
    • Springfield, United States
    • Couples

    Tina R

    “Would stay again”


    This is a very nice resort with a lot of choices for activities, entertainment and dining. It is a lot of walking if you want to use all five resorts. It is well worth it though. It was just my husband and myself but we had a great time. There is plenty to do for families and there are a lot of families there. If you want a quiet more intimate resort this is not the one for you. It is very pretty though.


    EVALUATION

    Round Indicators

    • december 12 2018
    • Family

    GrandTour35174212615

    “Riviera Maya’s crown jewelry”


    This property should be rated 5 star not 4. It was truly a terrific experience that we will do again in a year. Food and drinks were top notch as well as the very friendly and attentive staff. Although an hour from the airport, worth the ride.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time! At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. The Management

    EVALUATION

    Round Indicators

    • december 12 2018
    • Couples

    Milissa H

    “Came for business with 3 couples”


    ocean view or pool view is great Definitely stay at Palace then everything is included and you can visit and restaurant or other resort at Barcelona We will bring our teenage children next time. So much fun


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Milissa, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. The Management

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