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Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 13095 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

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Rooms

Round Indicators

Cleaning

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Service


Comments

Excellent

65% Complete

8580

Very good

19% Complete

2592

Average

8% Complete

1085

Poor

3% Complete

436

Very poor

3% Complete

402

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    Round Indicators
    joeportinga Granby, Colorado. 02/16/2020

    “Almost perfect”

    Great facility, great food at the ala carte restaurants. Only issue was they demanded we move rooms after putting us in an oceanfront room. To be fair we booked the premium pool side, but they didn't offer us anything for making us move after we unpacked.
    Round Indicators
    G7514TOpaulah 02/16/2020 Family

    “2020 Family Vacation ”

    Overall really liked the resort. Customer service in the resort was terrible especially the front desk staff. Overall staff were very unfriendly and we have stayed at a lot of resorts. At check in we got sent to a room that was still occupied. Staff didn’t seem to think it was a big deal. Got another room but took a long time sorting things out. Rosa at the main pool was amazing she made a days at the pool amazing!!!

    BarceloMayaPalace, Gerente at Barcelo Maya Palace, responded to this review
     Dear guest, We are deeply sorry to hear that you will not enjoy your experience at our hotel to the fullest, as we strive every day to make each stay unforgettable. We have reviewed in detail your comments, together with our teams and managers of each department, and we would like to assure you that all your problems will be addressed. We are sorry to hear that the service provided at the reception was below your expectations, since the entire team worked hard to maintain the highest standards of service for our guests and give them the possibility to fully enjoy their experience with us. Once again, we really appreciate the time you spent reporting on the inconvenience you experienced during your stay, and we sincerely hope that you give us a new opportunity to show you our true level of hospitality and interest in serving you properly in the future. Regards, The management.

    Round Indicators
    MrSandyard 02/14/2020

    “Family trip”

    Really nice and clean hotel with great pools and beach. Includes sea turtles! Food quality and the quality of the wine and drinks was really bad! Bartenders did not have access to fresh fruits other stuff to make nice drinks. They more or less just mixed liquor with soda or some kind of slush

    BarceloMayaPalace, Gerente at Barcelo Maya Palace, responded to this review
     Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities and the best service or our staff. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    Round Indicators
    rominapuck80 Greenwich, Connecticut. 02/14/2020

    “Great location but need improvement”

    It was a family vacation to celebrate my parents anniversary and it was difficult to dine in the restaurants with a group of 10 people. They can't put tables together and the service can feel very slow when you have kids under 2. It was difficult to navigate the resort with little kids, everywhere you went it was a hike, the rooms, restaurants and bathroom are far from the pools and beach. The beach is great and the pools seem clean but they need to have more bathrooms for kids and golf cars in the resort to take you to restaurants and other common areas.

    BarceloMayaPalace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, We would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Maya Palace. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. It will be a real pleasure trying to compensate and have the opportunity to host you once again, offering the best service you deserve for vacations. Regards. Management.

    Round Indicators
    Realnickriviera 02/14/2020

    “Beyond expectations”

    This was our first all-inclusive resort vacation. We'd heard middling to terrible reviews about so many places, even in this price range, so we didn't know what to expect. We loved this place! Staff, amenities, rooms, pools, beach, spa etc. were all amazing. We won't need to look elsewhere for our next vacation.

    BarceloMayaPalace, Gerente at Barcelo Maya Palace, responded to this review
     Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities and the best service or our staff. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    EVALUATION

    Round Indicators

    • february 16 2020
    • Granby, Colorado

    joeportinga

    “Almost perfect”


    Great facility, great food at the ala carte restaurants. Only issue was they demanded we move rooms after putting us in an oceanfront room. To be fair we booked the premium pool side, but they didn't offer us anything for making us move after we unpacked.


    EVALUATION

    Round Indicators

    • february 16 2020
    • Family

    G7514TOpaulah

    “2020 Family Vacation ”


    Overall really liked the resort. Customer service in the resort was terrible especially the front desk staff. Overall staff were very unfriendly and we have stayed at a lot of resorts. At check in we got sent to a room that was still occupied. Staff didn’t seem to think it was a big deal. Got another room but took a long time sorting things out. Rosa at the main pool was amazing she made a days at the pool amazing!!!


    BarceloMayaPalace, Gerente at Barcelo Maya Palace, responded to this review
    Dear guest, We are deeply sorry to hear that you will not enjoy your experience at our hotel to the fullest, as we strive every day to make each stay unforgettable. We have reviewed in detail your comments, together with our teams and managers of each department, and we would like to assure you that all your problems will be addressed. We are sorry to hear that the service provided at the reception was below your expectations, since the entire team worked hard to maintain the highest standards of service for our guests and give them the possibility to fully enjoy their experience with us. Once again, we really appreciate the time you spent reporting on the inconvenience you experienced during your stay, and we sincerely hope that you give us a new opportunity to show you our true level of hospitality and interest in serving you properly in the future. Regards, The management.

    EVALUATION

    Round Indicators

    • february 14 2020

    MrSandyard

    “Family trip”


    Really nice and clean hotel with great pools and beach. Includes sea turtles! Food quality and the quality of the wine and drinks was really bad! Bartenders did not have access to fresh fruits other stuff to make nice drinks. They more or less just mixed liquor with soda or some kind of slush


    BarceloMayaPalace, Gerente at Barcelo Maya Palace, responded to this review
    Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities and the best service or our staff. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

    EVALUATION

    Round Indicators

    • february 14 2020
    • Greenwich, Connecticut

    rominapuck80

    “Great location but need improvement”


    It was a family vacation to celebrate my parents anniversary and it was difficult to dine in the restaurants with a group of 10 people. They can't put tables together and the service can feel very slow when you have kids under 2. It was difficult to navigate the resort with little kids, everywhere you went it was a hike, the rooms, restaurants and bathroom are far from the pools and beach. The beach is great and the pools seem clean but they need to have more bathrooms for kids and golf cars in the resort to take you to restaurants and other common areas.


    BarceloMayaPalace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest, We would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Maya Palace. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. It will be a real pleasure trying to compensate and have the opportunity to host you once again, offering the best service you deserve for vacations. Regards. Management.

    EVALUATION

    Round Indicators

    • february 14 2020

    Realnickriviera

    “Beyond expectations”


    This was our first all-inclusive resort vacation. We'd heard middling to terrible reviews about so many places, even in this price range, so we didn't know what to expect. We loved this place! Staff, amenities, rooms, pools, beach, spa etc. were all amazing. We won't need to look elsewhere for our next vacation.


    BarceloMayaPalace, Gerente at Barcelo Maya Palace, responded to this review
    Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities and the best service or our staff. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

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