Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 10371 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

64% Complete

6691

Very good

20% Complete

2143

Average

8% Complete

893

Poor

3% Complete

331

Very poor

3% Complete

313

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    Round Indicators
    Coreen D Whitchurch-Stouffville, Canada. 12/10/2018 Business

    “Barcelo Maya Palace”

    surprised me with the graciousness of their staff. Good food. Room service was OK. Coffee wasn't hot enough. Attention to detail as impressive. I got lost and a front desk staff walked WITH me to be sure I found my way. Thats a WOW for me.
    Round Indicators
    Jacob G Centennial, Colorado. 12/10/2018 Family

    “Great location, good beach, good food”

    Pluses: Good location, easy access to many attractions. Good beach, several species of fish swimming right around you, and an occasional turtle swimming by. Snorkels are sold in the shops. Lots of swimming pools. Very well-kept grounds. Barceló Maya is huge, and Palace is the fanciest of several large sections. Some of the attractions are right in the complex. Minuses: The food is good, but not great. If you like your steak, tuna, etc. more rare, order one level lower than you do in the States (ask for "medium" if you like medium-well, "rare" if you like medium). There are several restaurants throughout the complex, and you're not limited to the Palace. We'd classify one of them (the French one) as excellent, the rest as good or so-so. Reservations are required everywhere (except buffets), and the seating priorities are weird: we've been "squeezed in" many times into restaurants that were half-empty. The Palace has a reservation system of its own, and you can't access it from the other sections' lobbies (though apparently they can access each other's), so make sure you carry your reservation slips with you, and make sure you're going to the correct restaurant at the correct time. Late-evening entertainment is fine if you like Latin rhythm and music, but doesn't exactly knocks your socks off, and not a lot of options. For families, there are large rooms, but very few multi-room suites. Overall, a very nice place to come and relax. We were there during the (U.S.) Thanksgiving week, and the weather was perfect. Definitely check out the excursions desk. Highly recommending the Monkey Sanctuary, and the Jungla Maya (ziplining, a little rappelling, cenote snorkeling).

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Jacob, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon The Management

    Round Indicators
    Guide62608176468 New York City, New York. 12/10/2018 Couples

    “Good vacation”

    Overall it was a good vacation. But we think that Barcelo should change their towel policy at pools for initial when one person can take a towel for the card. This is the first year when you can take towels how you wish - 1, 2, 3, ....10 and people are not responsible for return that is why it was a mess. Towels were everywhere!!!!!

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Once more we thank you for sharing your experience with us and look forward to serving you again soon. The Management

    Round Indicators
    Inspire49256689398 Chicago, Illinois. 12/10/2018 Family

    “Fun in the Sun”

    Enjoyed ALL aspects of the resort. Plenty of activities to stay active. At the same time plenty of areas to sit back and relax, read a book, or just chill. Time went by too fast. Completely happy with the week.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon. The Management

    Round Indicators
    Tour42674313508 12/09/2018 Couples

    “Barcelo Maya Palace vacation”

    Barcelo Grand Resort is a wonderful vacation spot in Maya Reviera. It is a very large facility with 5 different Barcelo resorts, attached side by side. Very children friendly place with lots of activities for entertainment. Several large pools, modern Spa with hydrotherapy, adult pools, children pools, kids play parks. More than a dozen restaurants distributed through out the resort, includes French, Japanese,Italian, Spanish, Mexican, Caribe, Sea food Grills etc as one likes. Very well kept gardens, plantations etc. Most every one expressed high opinion about the place. Includes internal free transportation by double decker top open buses frequently.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The Management

    EVALUATION

    Round Indicators

    • december 10 2018
    • Whitchurch-Stouffville, Canada
    • Business

    Coreen D

    “Barcelo Maya Palace”


    surprised me with the graciousness of their staff. Good food. Room service was OK. Coffee wasn't hot enough. Attention to detail as impressive. I got lost and a front desk staff walked WITH me to be sure I found my way. Thats a WOW for me.


    EVALUATION

    Round Indicators

    • december 10 2018
    • Centennial, Colorado
    • Family

    Jacob G

    “Great location, good beach, good food”


    Pluses: Good location, easy access to many attractions. Good beach, several species of fish swimming right around you, and an occasional turtle swimming by. Snorkels are sold in the shops. Lots of swimming pools. Very well-kept grounds. Barceló Maya is huge, and Palace is the fanciest of several large sections. Some of the attractions are right in the complex. Minuses: The food is good, but not great. If you like your steak, tuna, etc. more rare, order one level lower than you do in the States (ask for "medium" if you like medium-well, "rare" if you like medium). There are several restaurants throughout the complex, and you're not limited to the Palace. We'd classify one of them (the French one) as excellent, the rest as good or so-so. Reservations are required everywhere (except buffets), and the seating priorities are weird: we've been "squeezed in" many times into restaurants that were half-empty. The Palace has a reservation system of its own, and you can't access it from the other sections' lobbies (though apparently they can access each other's), so make sure you carry your reservation slips with you, and make sure you're going to the correct restaurant at the correct time. Late-evening entertainment is fine if you like Latin rhythm and music, but doesn't exactly knocks your socks off, and not a lot of options. For families, there are large rooms, but very few multi-room suites. Overall, a very nice place to come and relax. We were there during the (U.S.) Thanksgiving week, and the weather was perfect. Definitely check out the excursions desk. Highly recommending the Monkey Sanctuary, and the Jungla Maya (ziplining, a little rappelling, cenote snorkeling).


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Jacob, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon The Management

    EVALUATION

    Round Indicators

    • december 10 2018
    • New York City, New York
    • Couples

    Guide62608176468

    “Good vacation”


    Overall it was a good vacation. But we think that Barcelo should change their towel policy at pools for initial when one person can take a towel for the card. This is the first year when you can take towels how you wish - 1, 2, 3, ....10 and people are not responsible for return that is why it was a mess. Towels were everywhere!!!!!


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Once more we thank you for sharing your experience with us and look forward to serving you again soon. The Management

    EVALUATION

    Round Indicators

    • december 10 2018
    • Chicago, Illinois
    • Family

    Inspire49256689398

    “Fun in the Sun”


    Enjoyed ALL aspects of the resort. Plenty of activities to stay active. At the same time plenty of areas to sit back and relax, read a book, or just chill. Time went by too fast. Completely happy with the week.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon. The Management

    EVALUATION

    Round Indicators

    • december 9 2018
    • Couples

    Tour42674313508

    “Barcelo Maya Palace vacation”


    Barcelo Grand Resort is a wonderful vacation spot in Maya Reviera. It is a very large facility with 5 different Barcelo resorts, attached side by side. Very children friendly place with lots of activities for entertainment. Several large pools, modern Spa with hydrotherapy, adult pools, children pools, kids play parks. More than a dozen restaurants distributed through out the resort, includes French, Japanese,Italian, Spanish, Mexican, Caribe, Sea food Grills etc as one likes. Very well kept gardens, plantations etc. Most every one expressed high opinion about the place. Includes internal free transportation by double decker top open buses frequently.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The Management

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