Barceló Hotel Beach Maya Palace Deluxe
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 9443 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

63% Complete

5997

Very good

21% Complete

2006

Average

9% Complete

852

Poor

3% Complete

306

Very poor

2% Complete

282

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    Round Indicators
    Suzanne B Greenville, United States. 08/16/2018 Family

    “Excellent Vacation Choice”

    This property is definitely in a league of its own! Every aspect from check-in to check-out was incredible. Staff is friendly and helpful. Restaurants and food choices (even GF!) were bountiful and well presented. Every area is immaculate and well appointed from the rooms, to the pool, to the beach, to the restaurants...everything is clean and well maintained. Definitely worth the trip!
    Round Indicators
    Lill A 08/16/2018 Family

    “Great vacations at Barcelo Maya Palace”

    We have been at Barcelo Maya Palace for 10 days, this is a great location, the staff is very friendly. Our room was always immaculate. The food, beverages are excellent and very abundant for every taste. The beach is so beautiful, you can snorkel with turtles, stingrays, swordfish. I want to thanks Marcos Juarez, Alfredo Chi our waitress at Mirador Buffet,they were wonderful with us, also Geraldo Che, Cristina who make delicious omelet , Horacio for the  grill fish , Madai Lopez, and Mr Garcia. Rodizio rest dish Espada was a great recommendation from Antonio o Popt and Aracelli Castro. We had a great time at Tokyo rest, Juliana and Fatima were great. Miguel Pech and Janet Garcia were wonderful at Rest Brasserie.My only complaint was internet that was not included and we pay for it and was really expensive,but we are looking forward to back here.Lill Aranguren.
    Round Indicators
    Veterantraveller_9 Mississauga, Canada. 08/15/2018 Family

    “Great for young families! Adults only stay away”

    This is the fourth visit to the Barceló Maya Palace and perhaps our last. First off though the staff at the restaurants and bars are wonderful but there are issues which I wlll get to in a later in this review. I want to thank Madai Lopez for her kind and thoughtful breakfast and lunch service and her colleagues Yashua and Alfredo. The pool bar staff of Bernardo, Angel and Gaby are also very good. We upgraded for a thousand bucks Canadian to a pool facing room and had already premium class level with our original booking. The premium class gives you an hour at the spa each day in their hydrotherapy section, free wifi, access to the premium lounge (big deal - the booze is the same everywhere) and they said amenities in the room - which I am at a loss to identify since our fridge in the room had nothing but pop and cold water in it. No welcome gift as promised - I think it was supposed to be a bottle of tequila and snacks but we never received it - sloppy really. When I spoke to the premium lounge reception about this they just said it was too late to rectify anything. I replied ok so it gets mentioned here on Tripadvisor. They did not seem to care. The thing is we tip everybody so that can't be why we did not get a proper answer or service. Other reviewers have commented on the premium lounge check in being slow - we definitely experienced this with a one and half hour wait which is most frustrating after a plane ride and 90 minute transfer to the hotel. Let me give you the positives for us: The snorkeling off the beach was excellent - we saw a variety of fish, sea turtles and Sting Rays. This saved us going out on a Catamaran every day. The beach had seaweed but not every day so we had 3 days of excellent swimming and snorkeling. The staff at restaurants and bars are great. You can visit all of the other hotels because you have a Palace wristband and receive bar or food service at all. You have discounts due to your Palace premium status for purchases. Food was generally good - but the specialty restaurants lack imagination and taste Lets talk about the negatives: Premium lounge service and set up - too small a room for the traffic they have and poor service Pool towel cards - really? - very annoying to have to worry about towels and cards Pool bar washrooms - terrible - avoid Small kids running everywhere - if this bothers you because they will interrupt your dinner, your quiet lounge chair time, etc - then best to go to an adults only resort The liquor store on the resort and near the casino are a complete rip off. Best to buy your booze at the airport duty free for taking home. They seem to be attracting people who don't care about a dress code for dinner Its far too expensive for what it is a family resort now - at least for Canadians. The Mexicans and Americans we met paid so much less and were shocked to discover what we pay in Canada to come down. No bar service if you want to be on the beach and they rarely clean up around the lounge chairs on the beach so it gets nasty looking after a while until they finally notice. SunWing rep onsite is useless and missed our appointment and never advised us about our transfer time home. We phoned the front desk to find out. Also the Sunwing site kept advising us before our trip there was no way to upgrade our room - when we arrived ALL room types were available and we upgraded immediately on site. Stay safe until the next time
    Round Indicators
    tlseps Austin, Texas. 08/15/2018 Family

    “Best Vacation Ever!”

    Our time at Barcelo Maya Palace was AMAZING! We cannot wait to return next year! From the moment we arrived until we left, we were so impressed with the quality of service, the selection of activities, the food, and the quality of the resort. Everything was just perfect!!!
    Round Indicators
    rvazquez81 08/15/2018 Couples

    “Barcelo Palace is top notch”

    It was my second time staying here and the service, again was amazing. First, the facilities and rooms are beautiful. Everything from the rooms, pools, beaches, mall, theaters. The service was second to none. Everyone did a phenomenal job keeping us happy, feed and entertained. Everyone was extremely nice. The restaurants, though beautiful, weren't exactly the most delicious but I also come from the New York area where food is an art form. All in all, a great stay.

    EVALUATION

    Round Indicators

    • august 16 2018
    • Greenville, United States
    • Family

    Suzanne B

    “Excellent Vacation Choice”


    This property is definitely in a league of its own! Every aspect from check-in to check-out was incredible. Staff is friendly and helpful. Restaurants and food choices (even GF!) were bountiful and well presented. Every area is immaculate and well appointed from the rooms, to the pool, to the beach, to the restaurants...everything is clean and well maintained. Definitely worth the trip!


    EVALUATION

    Round Indicators

    • august 16 2018
    • Family

    Lill A

    “Great vacations at Barcelo Maya Palace”


    We have been at Barcelo Maya Palace for 10 days, this is a great location, the staff is very friendly. Our room was always immaculate. The food, beverages are excellent and very abundant for every taste. The beach is so beautiful, you can snorkel with turtles, stingrays, swordfish. I want to thanks Marcos Juarez, Alfredo Chi our waitress at Mirador Buffet,they were wonderful with us, also Geraldo Che, Cristina who make delicious omelet , Horacio for the  grill fish , Madai Lopez, and Mr Garcia. Rodizio rest dish Espada was a great recommendation from Antonio o Popt and Aracelli Castro. We had a great time at Tokyo rest, Juliana and Fatima were great. Miguel Pech and Janet Garcia were wonderful at Rest Brasserie.My only complaint was internet that was not included and we pay for it and was really expensive,but we are looking forward to back here.Lill Aranguren.


    EVALUATION

    Round Indicators

    • august 15 2018
    • Mississauga, Canada
    • Family

    Veterantraveller_9

    “Great for young families! Adults only stay away”


    This is the fourth visit to the Barceló Maya Palace and perhaps our last. First off though the staff at the restaurants and bars are wonderful but there are issues which I wlll get to in a later in this review. I want to thank Madai Lopez for her kind and thoughtful breakfast and lunch service and her colleagues Yashua and Alfredo. The pool bar staff of Bernardo, Angel and Gaby are also very good. We upgraded for a thousand bucks Canadian to a pool facing room and had already premium class level with our original booking. The premium class gives you an hour at the spa each day in their hydrotherapy section, free wifi, access to the premium lounge (big deal - the booze is the same everywhere) and they said amenities in the room - which I am at a loss to identify since our fridge in the room had nothing but pop and cold water in it. No welcome gift as promised - I think it was supposed to be a bottle of tequila and snacks but we never received it - sloppy really. When I spoke to the premium lounge reception about this they just said it was too late to rectify anything. I replied ok so it gets mentioned here on Tripadvisor. They did not seem to care. The thing is we tip everybody so that can't be why we did not get a proper answer or service. Other reviewers have commented on the premium lounge check in being slow - we definitely experienced this with a one and half hour wait which is most frustrating after a plane ride and 90 minute transfer to the hotel. Let me give you the positives for us: The snorkeling off the beach was excellent - we saw a variety of fish, sea turtles and Sting Rays. This saved us going out on a Catamaran every day. The beach had seaweed but not every day so we had 3 days of excellent swimming and snorkeling. The staff at restaurants and bars are great. You can visit all of the other hotels because you have a Palace wristband and receive bar or food service at all. You have discounts due to your Palace premium status for purchases. Food was generally good - but the specialty restaurants lack imagination and taste Lets talk about the negatives: Premium lounge service and set up - too small a room for the traffic they have and poor service Pool towel cards - really? - very annoying to have to worry about towels and cards Pool bar washrooms - terrible - avoid Small kids running everywhere - if this bothers you because they will interrupt your dinner, your quiet lounge chair time, etc - then best to go to an adults only resort The liquor store on the resort and near the casino are a complete rip off. Best to buy your booze at the airport duty free for taking home. They seem to be attracting people who don't care about a dress code for dinner Its far too expensive for what it is a family resort now - at least for Canadians. The Mexicans and Americans we met paid so much less and were shocked to discover what we pay in Canada to come down. No bar service if you want to be on the beach and they rarely clean up around the lounge chairs on the beach so it gets nasty looking after a while until they finally notice. SunWing rep onsite is useless and missed our appointment and never advised us about our transfer time home. We phoned the front desk to find out. Also the Sunwing site kept advising us before our trip there was no way to upgrade our room - when we arrived ALL room types were available and we upgraded immediately on site. Stay safe until the next time


    EVALUATION

    Round Indicators

    • august 15 2018
    • Austin, Texas
    • Family

    tlseps

    “Best Vacation Ever!”


    Our time at Barcelo Maya Palace was AMAZING! We cannot wait to return next year! From the moment we arrived until we left, we were so impressed with the quality of service, the selection of activities, the food, and the quality of the resort. Everything was just perfect!!!


    EVALUATION

    Round Indicators

    • august 15 2018
    • Couples

    rvazquez81

    “Barcelo Palace is top notch”


    It was my second time staying here and the service, again was amazing. First, the facilities and rooms are beautiful. Everything from the rooms, pools, beaches, mall, theaters. The service was second to none. Everyone did a phenomenal job keeping us happy, feed and entertained. Everyone was extremely nice. The restaurants, though beautiful, weren't exactly the most delicious but I also come from the New York area where food is an art form. All in all, a great stay.


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