Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 10604 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

64% Complete

6850

Very good

20% Complete

2189

Average

8% Complete

906

Poor

3% Complete

340

Very poor

3% Complete

319

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    Round Indicators
    brittforisu 01/22/2019 Family

    “Family Vacation that will never be forgotten!”

    We family of 4 (kids ages 11 and 9) stayed at the Palace January 3rd through the 12th. We upgraded to a premium pool side room. We booked our trip through Travel Partners in Sioux Falls SD through Daniella (She is amazing) We have traveled to many places in the Caribbean, but never with our children. So, this was a new experience for us! This resort did NOT disappoint. The food was amazing, the restaurants were great, the activities were fun! The pools were perfect temp and the ocean was absolutely gorgeous! The room was perfect size for our family, it was clean, and nice, Housekeeping did such an amazing job! Lucio at the morning buffet at the palace was so great! He got to know the kids and made the kids feel so special and welcome! He knew and REMEMBERED their names by the second day we were there and really made us feel like he truly cared about our stay! We would snorkel with the turtles every morning and alternate from the beach to the pools in the afternoon. We had intentions of booking an excursion, but never got around to it because we were so preoccupied by activities and simply having fun at the resort. It did Rain at night, but no worries you can literally go through the whole resort, and get to ALL of them by a covered walkway, how impressive! There were shows at every theater at night, always food and drinks whenever you would desire them. We did go to the waterpark one afternoon, the price alone covers the boogy boarding fun at the flow rider! The kids had a blast. We researched this resort ALLOT we joined the facebook page and got allot of great advice. I would say most of the complaints were after affects of the guests actions. I would constantly see people picking up the grounds, and replacing food, yes there was a conference there when we were, but take it for what its worth, they were having a good time, you have tons of pools to choose from if they got annoying, just move to another pool. We strongly suggest this amazing resort for your next vacation!!!
    Round Indicators
    FarAway55766716293 Kaysville, Utah. 01/21/2019 Family

    “Barcel”

    The Barcelo is amazing. Food is great. Alcohol is top shelf. Snorkeling right out front was awesome. No complaints, whole family thoroughly enjoyed the stay. Bar tenders were great with my kids ordering Pina Coladas all day!

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards

    Round Indicators
    Mary W Bismarck. 01/21/2019 Friends getaway

    “TROPICAL GETAWAY WITH MY BESTIES”

    We would recommend this resort to anyone who whats a relaxing getaway in beautiful weather. With the five sister resorts all connected and the nice red buses taking us to each we got the best of each resort and enjoyed the theater performances, spa treatments, swimming with the dolphins, and a lot of relaxing time on the beautiful and clean beaches. There were plenty of chairs for us to sit on the beach and many palm trees to give us shade when we preferred that. One of our favorite things was the friendliness and efficiency of the staff no matter what part of the resort we were on. Most of the workers could speak English very well which we appreciated. The food was good and one of the highlights was the flaming coffee at the seafood restaurant Canbonic (?) served by Brady Barrios and Oscar Vanquoz. Karen in the Premium level was so friendly and efficient she made out trip go without a hitch. Thank you to them all.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards

    Round Indicators
    Global28585385276 Anita, Iowa. 01/20/2019 Couples

    “This place has it all!”

    Private beach, excellent staff and service, beautiful property with a little bit of everything all on site, never have to leave. Can’t wait to go back! From snorkeling, to just lounging, variety of food, great drinks, gym rats would be jealous of on site fitness options.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Hope to see you soon. Best Regards

    Round Indicators
    ashleylynnm Winsted, Connecticut. 01/20/2019 Couples

    “Third time back and just as amazing”

    This was our 3rd time back here & for good reason. This place is amazing, the food is to die for and the staff are always so friendly. We always have the best time and we’ll be back again!! Soon!!!!!!

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest; First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards

    EVALUATION

    Round Indicators

    • january 22 2019
    • Family

    brittforisu

    “Family Vacation that will never be forgotten!”


    We family of 4 (kids ages 11 and 9) stayed at the Palace January 3rd through the 12th. We upgraded to a premium pool side room. We booked our trip through Travel Partners in Sioux Falls SD through Daniella (She is amazing) We have traveled to many places in the Caribbean, but never with our children. So, this was a new experience for us! This resort did NOT disappoint. The food was amazing, the restaurants were great, the activities were fun! The pools were perfect temp and the ocean was absolutely gorgeous! The room was perfect size for our family, it was clean, and nice, Housekeeping did such an amazing job! Lucio at the morning buffet at the palace was so great! He got to know the kids and made the kids feel so special and welcome! He knew and REMEMBERED their names by the second day we were there and really made us feel like he truly cared about our stay! We would snorkel with the turtles every morning and alternate from the beach to the pools in the afternoon. We had intentions of booking an excursion, but never got around to it because we were so preoccupied by activities and simply having fun at the resort. It did Rain at night, but no worries you can literally go through the whole resort, and get to ALL of them by a covered walkway, how impressive! There were shows at every theater at night, always food and drinks whenever you would desire them. We did go to the waterpark one afternoon, the price alone covers the boogy boarding fun at the flow rider! The kids had a blast. We researched this resort ALLOT we joined the facebook page and got allot of great advice. I would say most of the complaints were after affects of the guests actions. I would constantly see people picking up the grounds, and replacing food, yes there was a conference there when we were, but take it for what its worth, they were having a good time, you have tons of pools to choose from if they got annoying, just move to another pool. We strongly suggest this amazing resort for your next vacation!!!


    EVALUATION

    Round Indicators

    • january 21 2019
    • Kaysville, Utah
    • Family

    FarAway55766716293

    “Barcel”


    The Barcelo is amazing. Food is great. Alcohol is top shelf. Snorkeling right out front was awesome. No complaints, whole family thoroughly enjoyed the stay. Bar tenders were great with my kids ordering Pina Coladas all day!


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards

    EVALUATION

    Round Indicators

    • january 21 2019
    • Bismarck
    • Friends getaway

    Mary W

    “TROPICAL GETAWAY WITH MY BESTIES”


    We would recommend this resort to anyone who whats a relaxing getaway in beautiful weather. With the five sister resorts all connected and the nice red buses taking us to each we got the best of each resort and enjoyed the theater performances, spa treatments, swimming with the dolphins, and a lot of relaxing time on the beautiful and clean beaches. There were plenty of chairs for us to sit on the beach and many palm trees to give us shade when we preferred that. One of our favorite things was the friendliness and efficiency of the staff no matter what part of the resort we were on. Most of the workers could speak English very well which we appreciated. The food was good and one of the highlights was the flaming coffee at the seafood restaurant Canbonic (?) served by Brady Barrios and Oscar Vanquoz. Karen in the Premium level was so friendly and efficient she made out trip go without a hitch. Thank you to them all.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards

    EVALUATION

    Round Indicators

    • january 20 2019
    • Anita, Iowa
    • Couples

    Global28585385276

    “This place has it all!”


    Private beach, excellent staff and service, beautiful property with a little bit of everything all on site, never have to leave. Can’t wait to go back! From snorkeling, to just lounging, variety of food, great drinks, gym rats would be jealous of on site fitness options.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Hope to see you soon. Best Regards

    EVALUATION

    Round Indicators

    • january 20 2019
    • Winsted, Connecticut
    • Couples

    ashleylynnm

    “Third time back and just as amazing”


    This was our 3rd time back here & for good reason. This place is amazing, the food is to die for and the staff are always so friendly. We always have the best time and we’ll be back again!! Soon!!!!!!


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest; First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards

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