Barceló Hotel Beach Maya Palace Deluxe
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Maya Palace

4.5/5 Round Indicators
| 8842 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

63% Complete

5576

Very good

21% Complete

1920

Average

9% Complete

796

Poor

3% Complete

290

Very poor

2% Complete

260

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    Round Indicators
    Carls5 Chilliwack, Canada. 06/16/2018 Couples

    “Barcelo Vacations are a complete rip off with no compassion if you get injured”

    My wife injured herself by twisting her ankle on the floor as it had been raining, report made to Barcelo, supervisor Oscar refused to give a refund or voucher for another time, instead they asked us for a presciption, when do you get pills when your injured? They are as nice as they can be until they get your money and then once something out of your control happens, they show no compassion whatsoever. Guest services at the Barcelo are some of the rudest people we have ever dealt with, if you want to test this theory you will see for yourself. Even when we booked this they said if for some reason you can’t go, we will give you a voucher and you can go at another time. Then when it came time to request this voucher the answer was you need a medical prescription. Do not use the guest services at the Barcelo, book with your airline or someone that can help you if for some reason something unforeseen comes up cause they are very uncaring individuals, this has been our experience. This has truly been one of the most awful experiences we have dealt with do not use this company as they are a bunch of i compassionate liars. We tried to resolve this at the lowest level, with a very reasonable request to adjust the time for another time as a twisted ankle is not good for slippery rocks such as cenotes.
    Round Indicators
    liam l Langley City, Canada. 06/15/2018 Family

    “Entertainment staff was awesome and super fun”

    Thank you to the entertainment staff of the Palace for all the fun activities on my vacations in Mexico as it was Great. I was very happy thanks to Gil, Arely, Wendi, Diego, Morony, Bryan, Julio. They truly made the vacation memorable. As for the food it was great at the seafood restaurant and Japanese and French. The others is not worth going to as the buffet serves the same food and its alot easier to work with. The bartenders were sometimes annoying as they would give you your drink but not use the best liqour or a different liqour if you didn't specify. The main bartender at the adult pool named Enrique was amazing though and Estaban at the lobby bar was as well. There was one at the pool bar but I don't rememeber his name. The rest would basically only do their job if you were tipping a dollar or more each time you want a drink. As for everything else though it was extremely fun and would definately consider returning for a 3rd time. Hope this helps anyone wanting to go to the palace.
    Round Indicators
    Cony T 06/15/2018 Family

    “Great Vacation Place!”

    I visited for 6 nights, 7 days with my mom as her mother's day gift. This place exceeded our expectations. We were greeted by all staff members who were all super prepared, trilingual ad warming. The Barcelo life program is great because there are a lot of entertainment options, we danced zumba, played bingo by the pool, did trivia games, etc. Not to mention they have theater nights and an inside market and mall..you really feel safe and entertained without needing to leave the place. Perfect since my mom was a bit scared to go to Mexico these days. I would say you can be sure you will feel the resort is: -Safe -Fun -Beautiful -Clean -Prepped with amazing staff -High level food even in the buffets (rare of an all inclusive resort, but we actually loved the food) We will definitely be coming back! Special kudos to Barcelo Life staff members: Diego, Gilberto, Moroni, Nash, Adair and the Caribe waiter who was beyond nice and made a napkin flower for me: Diego Ortiz

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Cony T On behalf of the Barceló Palace Staff, we want thank you for choosing us as your holiday destination place and we thank you for your good comments!! We hope to have you again and follow them providing an excellent service!! Management.

    Round Indicators
    brmurray5330 06/15/2018 Family

    “Family vacation.”

    Great facilities with average service. Most of the food is good but choose wisely as some of the food was awful. Well organized hotel with many options for entertainment. I wouldreccomend this movie for a family vacation but not necessarily for a romantic trip.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear brmurray5330 On behalf of the Barceló Palace Staff, we want thank you for choosing us as your holiday destination place, we also appreciate your food observations, we will work to provide a better service! thank you for your comments!! We hope to have you again at our hotel!! Management.

    Round Indicators
    06/15/2018 Family

    “Excellent family vacation”

    This was our 3rd trip to a Barcelo property so we knew what to expect. We book club premium for added amenities. Our poolside room was in a great location. We have a family of 6 with kids ranging from 12-24 years old. We had an excellent vacation and will definitely consider returning.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear On behalf of the Barceló Palace Staff, we want thank you for choosing us as your holiday destination place and we thank you for your good comments!! We hope to have you again at our hotel!! Management.

    EVALUATION

    Round Indicators

    • june 16 2018
    • Chilliwack, Canada
    • Couples

    Carls5

    “Barcelo Vacations are a complete rip off with no compassion if you get injured”


    My wife injured herself by twisting her ankle on the floor as it had been raining, report made to Barcelo, supervisor Oscar refused to give a refund or voucher for another time, instead they asked us for a presciption, when do you get pills when your injured? They are as nice as they can be until they get your money and then once something out of your control happens, they show no compassion whatsoever. Guest services at the Barcelo are some of the rudest people we have ever dealt with, if you want to test this theory you will see for yourself. Even when we booked this they said if for some reason you can’t go, we will give you a voucher and you can go at another time. Then when it came time to request this voucher the answer was you need a medical prescription. Do not use the guest services at the Barcelo, book with your airline or someone that can help you if for some reason something unforeseen comes up cause they are very uncaring individuals, this has been our experience. This has truly been one of the most awful experiences we have dealt with do not use this company as they are a bunch of i compassionate liars. We tried to resolve this at the lowest level, with a very reasonable request to adjust the time for another time as a twisted ankle is not good for slippery rocks such as cenotes.


    EVALUATION

    Round Indicators

    • june 15 2018
    • Langley City, Canada
    • Family

    liam l

    “Entertainment staff was awesome and super fun”


    Thank you to the entertainment staff of the Palace for all the fun activities on my vacations in Mexico as it was Great. I was very happy thanks to Gil, Arely, Wendi, Diego, Morony, Bryan, Julio. They truly made the vacation memorable. As for the food it was great at the seafood restaurant and Japanese and French. The others is not worth going to as the buffet serves the same food and its alot easier to work with. The bartenders were sometimes annoying as they would give you your drink but not use the best liqour or a different liqour if you didn't specify. The main bartender at the adult pool named Enrique was amazing though and Estaban at the lobby bar was as well. There was one at the pool bar but I don't rememeber his name. The rest would basically only do their job if you were tipping a dollar or more each time you want a drink. As for everything else though it was extremely fun and would definately consider returning for a 3rd time. Hope this helps anyone wanting to go to the palace.


    EVALUATION

    Round Indicators

    • june 15 2018
    • Family

    Cony T

    “Great Vacation Place!”


    I visited for 6 nights, 7 days with my mom as her mother's day gift. This place exceeded our expectations. We were greeted by all staff members who were all super prepared, trilingual ad warming. The Barcelo life program is great because there are a lot of entertainment options, we danced zumba, played bingo by the pool, did trivia games, etc. Not to mention they have theater nights and an inside market and mall..you really feel safe and entertained without needing to leave the place. Perfect since my mom was a bit scared to go to Mexico these days. I would say you can be sure you will feel the resort is: -Safe -Fun -Beautiful -Clean -Prepped with amazing staff -High level food even in the buffets (rare of an all inclusive resort, but we actually loved the food) We will definitely be coming back! Special kudos to Barcelo Life staff members: Diego, Gilberto, Moroni, Nash, Adair and the Caribe waiter who was beyond nice and made a napkin flower for me: Diego Ortiz


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Cony T On behalf of the Barceló Palace Staff, we want thank you for choosing us as your holiday destination place and we thank you for your good comments!! We hope to have you again and follow them providing an excellent service!! Management.

    EVALUATION

    Round Indicators

    • june 15 2018
    • Family

    brmurray5330

    “Family vacation.”


    Great facilities with average service. Most of the food is good but choose wisely as some of the food was awful. Well organized hotel with many options for entertainment. I wouldreccomend this movie for a family vacation but not necessarily for a romantic trip.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear brmurray5330 On behalf of the Barceló Palace Staff, we want thank you for choosing us as your holiday destination place, we also appreciate your food observations, we will work to provide a better service! thank you for your comments!! We hope to have you again at our hotel!! Management.

    EVALUATION

    Round Indicators

    • june 15 2018
    • Family

    “Excellent family vacation”


    This was our 3rd trip to a Barcelo property so we knew what to expect. We book club premium for added amenities. Our poolside room was in a great location. We have a family of 6 with kids ranging from 12-24 years old. We had an excellent vacation and will definitely consider returning.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear On behalf of the Barceló Palace Staff, we want thank you for choosing us as your holiday destination place and we thank you for your good comments!! We hope to have you again at our hotel!! Management.

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