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Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 12451 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

65% Complete

8168

Very good

19% Complete

2476

Average

8% Complete

1033

Poor

3% Complete

402

Very poor

2% Complete

372

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    Round Indicators
    JandECole 10/14/2019

    “Amazing resort and gift shops!”

    We had an amazing time at the Barcelo Maya Palace! This was our second time here and we plan to make this a yearly trip for our family. The hospitality and true kindness from the staff here is always amazing. We especially were thankful for and appreciated sweet Magda Sanchez from the gift shop on the second floor of the palace lobby. She was always there to help and was so generous. We hope to see her every time we come to this impeccable resort!
    Round Indicators
    Jen_and_Jered Fort Worth, Texas. 10/14/2019 Couples

    “All around great resort!”

    This place is HUGE and has so much to offer! Has great food! Capri restaurant was our favorite!!! Drinks were great! Bartender German Lopez was amazing at Tropical pool bar. Ocean was amazing and the staff was great!
    Round Indicators
    inese132019 Alberta, Canada. 10/14/2019 Couples

    “Best place in maya Rivera me and husband has been.”

    We have been to may resort in Maya Rivera this so far is the best experience. Everything was so clean and smelled so nice. Staff super super nice and welcoming they make u feel.like royality. It definatly felt like palace . We had the best time in our life been going to maya Rivera for last 9 years. We will be back to Barcello palace.
    Round Indicators
    dcguz Playa del Carmen, Mexico. 10/14/2019

    “Somethings have changed for the worse”

    We were at the Barcelo Palace Sept 17-25. The staff was just as friendly as always and the food is the best. We Booked an ocean view premium room because we wanted to be close to the beach. We did see from their website that by booking the premium suite we would receive a bottle of bubbling wine, some petit fours, a bottle of tequila and a bottle of mezcal. When we got there all that was in the room was a bowl of friut. We did have a great view of the pool. I complained that we had not received the items as listed in their website and were told that I would receive them the next day. Well I didn't for the next three days and went in there and raised a fuss. I did receive them minus the tequila because they said management had decided not to give that anymore. (these items are no longer shown on their website) Another thing that changed is that they start serving alcohol drinks at noon instead of at 9 as before! That is not the case at any of the other resorts we go to. (We went to the Secrets Akumal in July). We do love the beach and spend all day there. We do have to follow the shade of the palms because they do not have palapas and another thing they still do not have is drink service at the beach. We enjoy snorkeling and the water is super clear when there are not too many people in the water stirring the sand, and they have turtles to see! We will probably continue to visit the Palace every now and then.
    Round Indicators
    Angie M 10/13/2019 Family

    “Excellent Resort”

    Amazing experience at Barcelo maya palace everyday for breakfast lunch and dinner. The staff were extremely friendly and professional, Yaibet Martinez Flor Cruz Jorge Rodriguez Jorge Zavala Darwin Perez Ana Velasco Fernanda Magallanes Angelica Poot Angel Tamay

    EVALUATION

    Round Indicators

    • october 14 2019

    JandECole

    “Amazing resort and gift shops!”


    We had an amazing time at the Barcelo Maya Palace! This was our second time here and we plan to make this a yearly trip for our family. The hospitality and true kindness from the staff here is always amazing. We especially were thankful for and appreciated sweet Magda Sanchez from the gift shop on the second floor of the palace lobby. She was always there to help and was so generous. We hope to see her every time we come to this impeccable resort!


    EVALUATION

    Round Indicators

    • october 14 2019
    • Fort Worth, Texas
    • Couples

    Jen_and_Jered

    “All around great resort!”


    This place is HUGE and has so much to offer! Has great food! Capri restaurant was our favorite!!! Drinks were great! Bartender German Lopez was amazing at Tropical pool bar. Ocean was amazing and the staff was great!


    EVALUATION

    Round Indicators

    • october 14 2019
    • Alberta, Canada
    • Couples

    inese132019

    “Best place in maya Rivera me and husband has been.”


    We have been to may resort in Maya Rivera this so far is the best experience. Everything was so clean and smelled so nice. Staff super super nice and welcoming they make u feel.like royality. It definatly felt like palace . We had the best time in our life been going to maya Rivera for last 9 years. We will be back to Barcello palace.


    EVALUATION

    Round Indicators

    • october 14 2019
    • Playa del Carmen, Mexico

    dcguz

    “Somethings have changed for the worse”


    We were at the Barcelo Palace Sept 17-25. The staff was just as friendly as always and the food is the best. We Booked an ocean view premium room because we wanted to be close to the beach. We did see from their website that by booking the premium suite we would receive a bottle of bubbling wine, some petit fours, a bottle of tequila and a bottle of mezcal. When we got there all that was in the room was a bowl of friut. We did have a great view of the pool. I complained that we had not received the items as listed in their website and were told that I would receive them the next day. Well I didn't for the next three days and went in there and raised a fuss. I did receive them minus the tequila because they said management had decided not to give that anymore. (these items are no longer shown on their website) Another thing that changed is that they start serving alcohol drinks at noon instead of at 9 as before! That is not the case at any of the other resorts we go to. (We went to the Secrets Akumal in July). We do love the beach and spend all day there. We do have to follow the shade of the palms because they do not have palapas and another thing they still do not have is drink service at the beach. We enjoy snorkeling and the water is super clear when there are not too many people in the water stirring the sand, and they have turtles to see! We will probably continue to visit the Palace every now and then.


    EVALUATION

    Round Indicators

    • october 13 2019
    • Family

    Angie M

    “Excellent Resort”


    Amazing experience at Barcelo maya palace everyday for breakfast lunch and dinner. The staff were extremely friendly and professional, Yaibet Martinez Flor Cruz Jorge Rodriguez Jorge Zavala Darwin Perez Ana Velasco Fernanda Magallanes Angelica Poot Angel Tamay


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