Barceló Hotel Beach Maya Palace Deluxe
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 9081 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

62% Complete

5720

Very good

21% Complete

1964

Average

9% Complete

828

Poor

3% Complete

301

Very poor

2% Complete

268

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    Round Indicators
    Sherri A 07/16/2018 Family

    “Great time at Barcelo maya Palace”

    We stayed in the hotel for 8 nights, with two teenager. This was our first trip to Cancun and our stay was beyond our expectation. The check in and check out process was very quick, the food at the resturants (Caribe, French and Brazilian at Palace, Tokyo at Maya Mall and Argentine steak house at Tropical were just amazing! We just didn't care much the service and food at the Spanish food in Caribe. Hotel was very clean and well maintained. Unfortunately there were seaweed at the beach which is due to the season and probably nothing much the hotel can do about it. Beautiful beach and and sand! We can't wait to go there again!
    Round Indicators
    William F 07/16/2018 Family

    “Great place for a family vacation”

    This place has everything y u need for all ages. Great beach and pools, water park, kids activities, water sports , shopping and discos for teens or over 18 young adults. They have live shows every night and offer romantic dinners on the beach
    Round Indicators
    Beromist Jersey City, New Jersey. 07/16/2018 Family

    “Excellent.”

    My family loved this place. My parents are now looking to have their 25th anniversary to renew their vows and invite our friends and family. I can't wait to go back. The food was excellent the staff was great!
    Round Indicators
    atexter Los Angeles, California. 07/16/2018 Family

    “Great all-inclusive for family”

    We stayed in two junior suites. For nervous Americans, this place a secure compound and you will feel very safe. My 65 year old mother that is always nervous about her safety and she felt very safe. We all enjoyed the trip. You can rent snorkeling equipment for 1 hour each day for free and there are plenty of fish to see near the reefs (look for the rocks) in front of the hotel that you do not really need to pay for a snorkeling trip. There are kayaks and other ocean activity equipment you can take out as a first come first serve basis for free. There were a lot of fun activities to do with the family. The pools were fun to float around in but could be a bit cleaner if people were not so disgusting with spitting and dropping drinks in the pool. There are variety evening shows that start around 9-9:30 of the different theaters in the hotels each night. The two we attended had at least 20 performers of musicians, dancers, and singers. There were some elaborate costumes. The singers are really talented! The beds are comfortable with the exception of the loud mattress protectors. Our rooms were clean and very comfortable with good air conditioning. We felt there was a good variety of food and plenty of it (we are picky eaters). They have fresh meat and fish that you can choose from and have them grill it in front of you at the buffets or you can pick things that are already cooked. My husband does not eat fish, but he did at the buffet because it looked so good. I'm not a big drinker, but I felt the drinks had a reasonable amount of alcohol in them (they are not strong). There are stores to buy things in the resort but they are about 2-3x more expensive than in the city. I advise you just pay with a credit card if you do not want to pay for exchange rates. Tips in US dollars are recommended. I refused to do anything with the dolphins since they are basically kept in a small swimming pool. Advice for travelers: Bring GOOD bug repellent and wear it the moment you get off the plane. I had some bug repellent bracelets and we all still got bit. All the staff was very kind. When you are kind to others and treat people with respect they will give you good service. Be respectful!! Try to learn very basic Spanish phrases and words for things you might want. Do not put your feet up on tables at the theaters (it is rude) and bring some singles to tip the servers. I can guarantee that those that complain about staff did not show basic respect.
    Round Indicators
    aherrera0909 Eagle Pass, Texas. 07/16/2018 Family

    “Great Resort for A Family Vacation”

    The Barcelo Maya Palace was an excellent resort. It is extremely family friendly, and felt that my children were in a safe environment the entire trip. The staff is very courteous and helpful, and the waiters and hostess are awesome. Elias Hoo and Omar Bacab were our waiters at the Mirardor Buffet for breakfast every morning of our week long stay, and their service was exceptional.

    EVALUATION

    Round Indicators

    • july 16 2018
    • Family

    Sherri A

    “Great time at Barcelo maya Palace”


    We stayed in the hotel for 8 nights, with two teenager. This was our first trip to Cancun and our stay was beyond our expectation. The check in and check out process was very quick, the food at the resturants (Caribe, French and Brazilian at Palace, Tokyo at Maya Mall and Argentine steak house at Tropical were just amazing! We just didn't care much the service and food at the Spanish food in Caribe. Hotel was very clean and well maintained. Unfortunately there were seaweed at the beach which is due to the season and probably nothing much the hotel can do about it. Beautiful beach and and sand! We can't wait to go there again!


    EVALUATION

    Round Indicators

    • july 16 2018
    • Family

    William F

    “Great place for a family vacation”


    This place has everything y u need for all ages. Great beach and pools, water park, kids activities, water sports , shopping and discos for teens or over 18 young adults. They have live shows every night and offer romantic dinners on the beach


    EVALUATION

    Round Indicators

    • july 16 2018
    • Jersey City, New Jersey
    • Family

    Beromist

    “Excellent.”


    My family loved this place. My parents are now looking to have their 25th anniversary to renew their vows and invite our friends and family. I can't wait to go back. The food was excellent the staff was great!


    EVALUATION

    Round Indicators

    • july 16 2018
    • Los Angeles, California
    • Family

    atexter

    “Great all-inclusive for family”


    We stayed in two junior suites. For nervous Americans, this place a secure compound and you will feel very safe. My 65 year old mother that is always nervous about her safety and she felt very safe. We all enjoyed the trip. You can rent snorkeling equipment for 1 hour each day for free and there are plenty of fish to see near the reefs (look for the rocks) in front of the hotel that you do not really need to pay for a snorkeling trip. There are kayaks and other ocean activity equipment you can take out as a first come first serve basis for free. There were a lot of fun activities to do with the family. The pools were fun to float around in but could be a bit cleaner if people were not so disgusting with spitting and dropping drinks in the pool. There are variety evening shows that start around 9-9:30 of the different theaters in the hotels each night. The two we attended had at least 20 performers of musicians, dancers, and singers. There were some elaborate costumes. The singers are really talented! The beds are comfortable with the exception of the loud mattress protectors. Our rooms were clean and very comfortable with good air conditioning. We felt there was a good variety of food and plenty of it (we are picky eaters). They have fresh meat and fish that you can choose from and have them grill it in front of you at the buffets or you can pick things that are already cooked. My husband does not eat fish, but he did at the buffet because it looked so good. I'm not a big drinker, but I felt the drinks had a reasonable amount of alcohol in them (they are not strong). There are stores to buy things in the resort but they are about 2-3x more expensive than in the city. I advise you just pay with a credit card if you do not want to pay for exchange rates. Tips in US dollars are recommended. I refused to do anything with the dolphins since they are basically kept in a small swimming pool. Advice for travelers: Bring GOOD bug repellent and wear it the moment you get off the plane. I had some bug repellent bracelets and we all still got bit. All the staff was very kind. When you are kind to others and treat people with respect they will give you good service. Be respectful!! Try to learn very basic Spanish phrases and words for things you might want. Do not put your feet up on tables at the theaters (it is rude) and bring some singles to tip the servers. I can guarantee that those that complain about staff did not show basic respect.


    EVALUATION

    Round Indicators

    • july 16 2018
    • Eagle Pass, Texas
    • Family

    aherrera0909

    “Great Resort for A Family Vacation”


    The Barcelo Maya Palace was an excellent resort. It is extremely family friendly, and felt that my children were in a safe environment the entire trip. The staff is very courteous and helpful, and the waiters and hostess are awesome. Elias Hoo and Omar Bacab were our waiters at the Mirardor Buffet for breakfast every morning of our week long stay, and their service was exceptional.


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